Tim Hortons

On my way to work today I stopped at TH to get a coffee and muffin. I could hear from the street that somebody was yelling through radio/ PA system at the drive through. Of course before I get to the board to put my order I was fully aware that interac service is not working.

When I got there I was told same thing again and I said OK I would like to get a large coffee. I was asked if I have cash and I said that I understand that interac is not working and I asked if she will take my order. She ignored me again.

I drove to the window and wait for several minutes and finally she came, open the window and told me that she will not take my order. I asked for store manager and she told me that she is store manager.

I told her that she has no right to refuse me and if she is store manager…

Tim Horton is cheating people with credit card charge . Today I use my credit card on the Tim Hortons they charge too much money I don’t even know . When I asked for my receipt . Then I see they charge me more than my cost.

I never asked for receipt before. So please be careful with Tim Horton .

I go to the same Tim Horton's every morning. This is the second time that this has happened to me. When the server at the drive thru handed me my coffee, the lid came off, The first time, luckily it was caught in time before it was brought into my car and the coffee spilled outside. Today however, I was not so lucky. The lid came off spilling all over my car and my clothes and burnt my hand. I am very concerned that if these lids come off that easily that this may happen to a young child one day and really hurt them.

Thanks Kim Campbell 647-274-7316

twice this week the staff got my order wrong - in the drive thru we rarely stop to check. On Tuesday I ordered a DR-Black and got double cream and sugar. I am diabetic and do not take cream or sugar for that reason. Today I ordered a breakfast biscuit with sausage and egg and found bacon instead. Very disappointing. Staff is friendly but apparently incompetent. Note that I did review what was on the monitor when placing my order and it was correct.

On a side note, I hate the new lids - they do not fit snuggly and result in dripping.

Staff not trained properly! I've been going to Tim Hortons for a year now. Most of the time use the drive thru. I had enough points to get a free coffee a 3 months ago. I don't go ever day but maybe once a week or other week.

I went to Tim Horton's today decided to go in for the drive thru was long. Bought 2 muffins and a extra large coffee. I handed the cashier my Tim Hortons card. I ask her how many points I have she said 2 points.

I said to her know way I have been over 12 times in the last month and a half I should have over 10 points at least!!!. The manager over heard me. I told her that I usually go thru the drive thru hand the card the cashier then I pay her.

I did notice sometimes that the cashier scan my card after I pay. The manager said to me that if they scan after you pay…

On October 30/19, my husband and I were on our way to Toronto. As our usual first stop is Tim's in Blind River. We call it our pit stop. The washrooms were horrid! They had not only not been cleaned for some time, the floor was a mess, papers all over the place. This particular Tim's is on Hwy 17 and it is very busy, but that is no excuse for not servicing the washrooms on a regular basis, because it is so busy it should be done every few hours.

Our second stop was the Espanola Turnoff Tims. It also was horrid. What is happening? We have travelled this route for several years and always stop at these 2 stops. There were times they were not good but this time was the worst. I suggest some Clean Water, Soap and disenfectent be on the order list for maintenance. Sorry to bother you with this…

I went to order my normal coffee adding vanilla sugar free unsweetened sweetener and I was told that corporate office made a decision to pull all unsweetened sweetener from all Tim Hortons. This is completely ridiculous to take away duck a value add for customers who have or want to choose sugar free alternatives due to diet restrictions.

In addition, corporate pulled the chicken salad wrap which was a healthy excellent choice. That was a disappointing move. I continued showing dedication as a customer even though I was very upset to see good choices removed from menu.

However, I've seen the chain declining and I will not be going back to a Tim Hortons again due to this insane move. Coffee is a number one menu item and to pull unsweetened sweetener is a bad move which will impact the…

Me, my husband, daughter and grandkids stopped at Tim Hortons on Middlebelt Rd. In Romulus Michigan to get some drinks an Timbits as we were heading to buy pumpkins. Placed our order which was kind of hectic with employee, but got it placed and went around to pay.

Paid an employee gave us our order but one drink was not prepared and so employee went and prepared the item left out of the order then we received my husbands smoothie. Well it wasn’t till we were down the road that my husbands smoothie was not made properly, the Timbits were not a mixed box like asked for and they tasted awful.

Just sad for the price I paid the quality wasn’t there and won’t recommend that location to anyone.

Me, my husband, daughter and grandkids stopped at Tim Hortons on Middlebelt Rd. In Romulus Michigan to get some drinks an Timbits as we were heading to buy pumpkins. Placed our order which was kind of hectic with employee, but got it placed and went around to pay.

Paid an employee gave us our order but one drink was not prepared and so employee went and prepared the item left out of the order then we received my husbands smoothie. Well it wasn’t till we were down the road that my husbands smoothie was not made properly, the Timbits were not a mixed box like asked for and they tasted awful.

Just sad for the price I paid the quality wasn’t there and won’t recommend that location to anyone.

EVERY TIME I go to Tim Hortons my order is ALWAYS WRONG!!! please tell me how you keep messing up a black coffee? Or instead of a bagel I get egg bites. Or like today I ordered a bacon egg and cheese on flat bread and I get sausage.

The has brown's are ALWAYS COLD!! I could go on with these horrible errors on my orders for months! Theres times I have went back and complained but I shouldn't have to on a regular basis. I'm on a quick lunch or break and my time is limited.

When I order I EXPECT it to be correct the FIRST TIME! The odd error I'm ok with but EVERY TIME I visit Tim Hortons its ALWAYS wrong. Come on now this is horrible. You people need to slow down and pay better attention to detail.

I'm beyond disappointed and extremely unsatisfied with the customer service! Something NEEDS…

We went into Tim hortons on bell Blvd in Belleville and got 2 teas which they did not have the lids on properly and spilled all over my hands and floor because the tray was soaked from them leaking . Also we were there around 8:30 and they had only 6 donuts, which is pathetic because they are a donut shop. It is also not the first time which they have had no donuts .

c. quite often. It's on 27th Ave. Today the washrooms where worse than usual. Filthy, the floors filthy, service was so slow. I asked for honey. She mentioned the bottle was sticky. My response was , a little water would solve that problem.

We are also in the food industry, l know the fustrations of the business. Stopping for a coffee should be a relaxing experience . This place is getting worse. Head office needs to check it out.

I was at your Tim Horton's at Trethewey and Weston Road this morning around 6:50am. It's my first stop every morning before proceeding to go to work.

There's 2 issues: I waited this morning 20 minutes in the drive-through, the line-up was out to to the street. I was literally stuck because the Tim Horton's delivery truck was parked adjacent to the drive through and therefore I couldn't get out of the line up even if I wanted to. I asked the attendant what the problem was when I ordered my coffee and I was totally ignored; I continued to ask again at the window and was told "with attitude" that there was a shift change and there was no one there and the employee had just started.

My second issue is that the Tim Rewards scanner does not work, I only have a problem at this location; I may…

If I could give 0 stars I would. There are a select few great staff but very few. its on our way home. Mistakes, sugar, cream, no milk, wrong bagel oh yes many. A smart person would have given up and gone to another Tims.

(hedging my bets in case they put in to much milk) NOPE.. received 1 large coffee with a tea bag in it. I called when I returned home. Young kid was very sorry, he didnt make it. I called the manager on his cell, his excuse was he was new as were alot of his staff.

His response was he would "probably" do something about it the following day. Thats the worst until today. Young kid didnt take my rewards card, said its already paid for to late, screwed up tea giving med instead of large, lecturing me that I didnt order a large nor did I pay for large.

He insisted I should…

On Saturday, Oct. 19, at approximately 4:15, I stopped at Tim Horton's on Evans and Sheridan and ordered a grilled cheese panini at the drive-through. It was burnt. I had an appointment and couldn't return the sandwich, so I threw it out.

I called and talked to the worker. He apologized and said to bring it back and he'll make me another or give a refund. I returned after my appointment, and waited in the drive-through in a long line for almost 10 minutes. Frustrated, I left.

Obviously they were short of help that day. On Monday, at approximately 4:15, I went to the same Tim's and at the drive through ordered a grilled cheese panini. I told the girl about the burnt sandwich I received on Saturday and asked if she could please tell them not to burn it.

When I got home (I live on Evans)…

I went to Tim Hortons and ordered a French Vanilla Ice Capp with a shot of expresso and it was watery and very light in color. I buy these daily so I know what they should look like and this time I was not impressed with the product they were selling.

I simply asked the lady to remake it and she told me and my SO no. I was very upset because she was arguing with us that it was fine and she wasn't remaking it. The Tim Hortons on Rawsonville Rd in Belleville, Michigan sucks.

They really don't care about the product they produce for their customers. I'm in customer service and this facility gets a big thumbs down. I uploaded 2 pictures the second picture has 2 ice capps in it and the one on the left is from another Tim Hortons locations, can you tell a difference?

Yeah I thought so because…

I have had MULTIPLE issues with you company in the past few months and have decided to not say anything.

However,today was the breaking point. I went through the drive thru at the King St, Moncton NB location. I ordered two breakfast sandwiches on a biscuit with bacon. I pulled up, paid, took my bag passed to me and off to work I go.

I sit down to eat and in the bag was two bran muffins. as I had mentioned, NOT the first time. So off I go to the store after work. I ask to speak to the supervisor. The gentleman (I use the term loosely) behind the counter said he was the supervisor.

I placed the bag with the two muffins on the counter in front of him and say "I came through the drive thur this morning and ordered two breakfast sandwiches on a biscuit with bacon". " To which I told him to…

All the tim horton resturants i go to i have to ask for a sleve for my hot coffee. They should put them on the hot cups. And i burned my hand the other day on a cup of hot coffee because there was no sleve on it.

Service was slow October 20th 2019 1 pm, Three behind the counter and 8 people in line. One was casually filling cups, one making coffee and the cashier had to come over to serve customers. Slow moving staff. Donut case low in product, all the tables in the dinning room was dirty.

we had to sit at a dirty table. All 5 garbage cans were over flowing of garbage. Really really poor visit to this site. I can not image that this store would pass your inspections. Tim Horton Store at Faye's Café Victoria Hospital London Ontario.

Sitting in Tim Hortons drive thru got here at 12 noon the line has yet to move it is now 12:17 ... WTF is wrong with this .... Whats worse is if I go to Burger king .. I would not wait this long in drive thru ...

You guys need to get you act together .... 12:40 just got to the mic to order that's 30 minutes in drive thru ... And wait it gets better ... cause these people don't know ... I give you NO Stars ...

Last night October 19th at 11 pm I went to Tim Hortons in pierrefonds. There was only one staff to serve the drive throug as well As indoor counter. I was waiting to be serve about 45 minutes, And it's not the first time this happens.

Me and my sister went to Tims for coffee on St James Winnipeg location. I was pissed off with this service personnel who doesn't even care and so rude. After I paid my purchase she scanned my Tim rewards app.

I realized that the point reward did not go through. She just asked me to wait until after serving the next customer. So I waited there for a few minutes and she did not get back to me. When I asked her again, she said that, well maybe the scanner is not working and I cannot do anything, I was so pissed off at her, I told her why she did asked me to wait.

I waited there for nothing. After that, I said that's okay, just give me some napkins. She just gave one napkin, I asked for more because there's four of us, and one napkin is not enough, the more I got more angry because she just…

Clio store not open today at 430 am. Store ar 8 mile and mound wont accept a 50 dollar bill for any order of 20 dollars. Store in ohio last month next to my hotel, that I chose because it was next to the tim hortons lobby not open so I cant get served because I don't have a car to go through the drive thru.

Your customer service is making it real easy for me to start going to bigby coffee. What's the old saying three strikes and your out. Don't bother replying with your lip service we are sorry.

Oct 18th drive through in Port Alberni BC on Johnson Road. Went through drive through, the staff who took the order for 2 extra large steeped tea was abrupt and did not ask for the details as to what was required in the steeped tea, I asked him if he wanted to know what was in the teas and

he said that would be helpful, he rushed the order. Went to the pick up window and the staff member was not friendly, he took the money and did not speak with us at all, I had to ask him a question for him to acknowledge us.

I told him to slow down he was doing a good job but he needed to be more personable. While trying to rectify his attitude the staff who were on shift with him choose to laugh at my comments (7:40pm).

The staff person handed me the first tea with no sleeve, I had to ask again for a…

I've been to the store on Telegraph at 59 for 5 days straight and cannot get one hash brown they need to take the sign down because they do not sell them

great aunt is 98 and was taking to her and her friends.. i was upset as she could have choked we threw out the other cookies worried about what else might be in them. and i said, umm so thats it?

and she said we will have to contact TH? she said oh.. i said thats it? posting will take less time than trying to deal with them or hope to get any satisfactory solution

I'm at kaslow and hastings street in Vancouver b.c and I was served by a girl named niels I asked for a large order of tidbits with no chocolate she threw my change at me and then threw my tidbits at me and refused to look at me or talk to.me the rudest experience I have ever had not to mention 90%of Tim's were chocolate worst day ever thank you Neil a

Your store at 15mile and Ryan in Sterling Heights Michigan is a disgrace to Tim Horton legend and trade mark The store is filthy tables seats floors bathrooms stinks and smells Urine all the time Furnitures are ripped and the service is horrible Do something about it for the sake of Canada

I’ve spent well over 100$ collecting these hockey cards. I bought the album for it to fall apart at the seam. I tried to return it for another one and they had none. I’m very disappointed I spend all this money for it to fall apart.

I’m trying to collecting the set for my son for Christmas. Now I feel all the money I spent was wasted. Not happy with the quality and the response to exchange this.

I ordered a small ice capp supreme and only until after drinking a few sips and noticing coffee everywhere, i noticed a slice of the cup open. my pants were covered with coffee. ridiculous.

Today I bought Two Turkey & Bacon Sandwiches. Problem is there was no Bacon in it. I found over the years going to Tim Hortons is that you got better service from the stores that DO NOT have Drive throughs.

It seems that the drive through gets more of the attention than the people that actually go inside.

I am born and raised in Surrey I am a Canadian I am sick and tired of going into your stores and no one is speaking English or French the music that is being played is neither an English or French this is bulshit this is an English-speaking country or French it's my ignorance if I don't know those two it is not right for your employees to be speaking different languages to one another and listen to authentic music this is not their home they can do what they choose in their own home this is a public place we speak English this is the third time I have complained of this no matter what store I go to as far as Tim Hortons goes I am a regular customer I spend 300 to $450 per month and

have had enough of this I better get a reply this time or else I'm going to the news this is bull

Have gone numerous times to my local Tim hortons store #7476 Roseville mich 30721 gratiot ave. I have been trying to get the limited time "red wings" doughnut. Every time I go there they never have it, say they are always sold-out.

I have gone numerous times.

Also went one day to buy a dozen doughnuts, they only had 3different varieties to choose from, this is suppose to be a doughnut shop granted they sell beverages and sandwiches, but for sure doughnuts. This is ridiculous . Today my husband went with me, once again no "red wings" doughnuts.

My husband on the way out turned the sign advertising the doughnut over. Saying you should stop advertising it, you never have it. The manager flipped him the middle finger. Rt in front of other customers, this is highly uncalled fall, and…

Was so happy to see a Timmy's in Morgantown WV on interstate 79 , we stopped on our way South, coffee was not what we were used to, on our way back our experience was worse, I got a ice cap & coloring was dark & when I tasted it, it was horrible, I took it back in & apparently they were out of cream & used milk instead. Now they replaced it with a new one with a shot of vanilla, which made it even worse.

I live in Western NY where we love our Timmy's & can't get thru our day without our fix, this store in WV has extreme potential to succeed but not serving product like this, please help this store be a success

I have been a loyal customer since the opening of our Tim Horton's store in Franklin, PA.

However, I will not be purchasing my daily coffee at this store in the near future until things change. I usually get coffee each day before work from this store. The customer service is very slow. I have waited in line at times up to 15 minutes before even getting to the window.

I do not know if they are short of help or what is going on. The service used to be very quick and professional but not anymore. I am so disappointed!

The Manager there is awful he is HINDU-I believe he has family members there as well- I am guessing-One HINDU lady has the same attitude as the manager-They don't smille they give you attitude-they don't look at you-i say thank you-nothing in return-EVERY TIME- Sometimes I go in and sometimes i go threw the drive threw-it has been a while that i have been going there corner of Montreal rd and Ogilvie-Gaz station in Ottawa, because I have been working City of Ottawa for 15 years it is close for me-the only reason I go there.

My pears at work also complain a lot from his location. Once I asked the Hindu lady a question about the card you scan, she had no clue about it and did not want to help me out. I had to insist to ask to speak to the manager to clarify my question.

Another staff…

There is a employee name Shane there he is rude and cusses way to much in the restaurant and the manager was just standing there laughing about it

Bay City, Mi. Jenny counter person horrible to customers. When frustrated, she acts out in front customers. We are regular customer. She sees us come in her face immediately gets angry, even leaves the room. Hates to deal with ice cream orders and It shows!!

Management let's get continue this attitude toward her fellow associates and selected customers.

Location: Grove City, Ohio on I71 Wendy’s/Tim Hortons 4:15pm 10/12/19

We stopped at this restaurant while traveling. The entire store was extremely dirty. The floors were dirty, the bathrooms were disgusting. There was no toilet paper in some of the stalls, no paper towels, and the sinks were gross too. The gentleman at the counter barely spoke to us at all, and he seemed annoyed that we were even there.

Since I have never been to this Tim Hortons, I don’t know if this is normal. But based on my experience there, I would never stop there again.

The woman jelly on 1 Elbow Lane, Burlington, NJ, has treated me very disrespectful, and has even complained to my husband about me. She has even yelled at me because I asked for a little bit more of French vanilla shot.

She won’t give me a receipt, but gives my husband free coffees. She even told him if I don’t like it there is other Dunkin’ Donuts I can go to. She needs to be let go of her job, and I want to see her be let go.

Please contact me with results. Thank you

Employee ripped bill out of hand was rude and pushy, had to ask for the hockey cards that I paid for and then had to tell her to actually hand the pack to me...ordered a plain bagel toasted with butter and it was not toasted. Also had to ask for napkins, employee also handed back change improperly making me drop some into the drive thru line.

The last three times I have been through Tim Hortons in Marysville I order has been wrong the donuts are stale and my drink is never made right

I've been drinking Tim Horton's coffee ever since I was a kid I was born in 1961 so when they opened in 1964 and I've drank a lot of hot chocolate and ate a lot of donuts love them chocolate eclairs when they were being sold when I reach 16 I started working and drinking Tim Horton's coffee and haven't stopped you've created a lid they work great for years now you have these lids that are hard to open most of the time getting pushed inside the lid I have arthritis and

I find it very hard to get a grip on the little handle and my wife has no problems and has a hard time then me opening the lids please bring back the flat original lid (hockey pucks have kept their shape over the years your lids should follow suit thank you for listening Brad

The drive thru system sucks. Customers have to wait long periods of time.

First, placing the order and then waiting for the order. It is very unorganized inside at the counter also. I waited for my order to be placed. I asked for help, while several of them were at the drive-thru- approximately 4.

However, I received my large coffee and Yogurt cup. I asked for a bag and spoon, the female slammed the spoon down on the counter. I asked why did she do that. She said " I didn't slam it. I was going to put it in a bag for you!

" I had left before being late for work or an argument began. There needs to be some accountability some form of punishment for rude, disrespectful and uncustomary service like attitude and behavior. It is so annoying that such behavior has no repercussions.

There…

I been going to this store for a few years but lately it's very hard to get service in the morning. The front door is locked when it should be open in the morning around 630. The drive thru takes forever almost every morning.

I have started going somewhere else because it's all the time. I get there good and bad days in the business but it seems to be all the time. Thank you

I had traveled to the Tim Hortons on Central Ave in Sylvania, Ohio to purchase a cup of coffee with a few family members! As we were sitting in our vehicle in the parking lot drinking our coffee and smoking cigarettes minding our business, the Sylvania Twnshp Police rolled up on us!

Apparently, the staff inside that location called the police on us for no reason! Neither persons with me including myself, were doing anything wrong! Police even thought so because we were let go! This is very unprofessional on the employees of this location, and MY business will no longer be conducted at ANY location here out!

I recently visited the Tim Hortons location in downtown buffalo at 424 Main St. I ordered a breakfast sandwich with a croissant I asked the cashier please don’t burn it lightly toast because I’ve noticed every time I visit that location they burn the croissant!

I’ve been to lots of Tim Hortons locations in the city of buffalo ny and this is the ONLY one that does this then gives me a hard time about making another one but today as I was debating with them about the temperature of the toaster oven the workers became rude and got loud with me so I asked for a refund.

I told them that I will be contacting corporate because how they handled the situation was completely disgusting I suggest you hire people with a little more respect and invest in better toaster ovens at that specific…

Please change the millions of lids you recently added. I have been scalded several times already. The lids are a danger to consumers. Drinking from them is same.

Go to Holland Michigan Store on the North side customer service person Diana very unfriendly very arrogant told her she knees to go back and have customer friendly skills we don't like that you are always out a hash Browns we go to your store 3 times a week half the time no hash Browns been around the block with her on that several times I understand the problem they don't have the capacity to make him talk with Stephen bell very nice guy he explained to me before with Diana is a real snob and

I think she is one of the managers just calling to let you know that she should not be allowed to work the drive-through window 2695124647

The managers and employees were playing. They could not hear my order and kept being loud and rude once I got to the window. I experience this often at this location. I go because it is close to my house.

They do not take their jobs seriously. It is very disappointing that I had to ask for a refund.