Tim Hortons

Over all poor service slow, out of items, can not fill order properly, can not speak proper English, food and drink is not consistent in flavor and temperature, .To have customer satisfaction and relations, TIM HORTONS needs to do more on training there employees to perform better quality and customer relation service;

Ordered maple waffle breakfast sandwiches and got just egg no sausage or cheese...coildnt go in to get new food dining room closed drive thru only due to covid and drive thru line was very long to go thru a second time

I attended the barrhead Albera walk in Tim Hortons. I ordered two teas. Neither of the two workers had masks or gloves on. The one worker sneezed and coughed didn’t wash her arm or hands. Preceded to open display case to retrieve donut.

I paid for year snd asked to speak to manger staff member she was assistant Managet. I mentioned she should wash her hands and arm after coughing and sneezing. ’ I said you should have washed your hands at least.

No face mask Messy and responded like I was at fault not good experience. Needless to say not happy

I waited 15 minutes in line when I got to window they would only take 1 coupon for muffin & iced coffee I said nope thats it never coming bbn here again & left rude they were too...

The owner was so rude he’s yelling at his workers and threatening them to be laid off he’s nasty and not supposed to represent Tim Hortons! His name is John Megyes and her Daughter Toni Megyes they’re both rude they don’t treat employees with respect!

l called the complaint department about loosing all my rewards 2 times and they did not give me an answer why my prizes were wiped out and could not redeem them . Not really happy with Tims now and l heard a lot of people had the same problem.

April 12, 2020 - Roughly 11:00 -11:15 AM Melissa Robillard and Terry Marcel walked from 76 Collins Cres to Tim Hortons at Main Street & Bovaird - Attached to Esso. Upon entry, we noticed there was a COVID-19 Shield was installed meaning that this Tim Hortons was open to serve the public.

We approached the counter, and asked for 2 large coffees, we were told "NO" and that only the drive-thru was open. There were 2 women working. When we were told "NO", we are closed only to drive thru, we stated we are handicapped individuals and if you were closed to the public then shy is there a COVID-19 shield in place to serve the public.

It must be noted that before we entered the store, there were individuals walking out of the store with coffees in their hands. This was a clear indication that…

I fully understand Tim Hortons taking protective measures for its staff during these turbulent times, but when did the city/province/federal mandate cards payments only policy ? 41 bill and frankly I don't even remember what amount I pinned for as I wasn't given a receipt ----- again , "preferring" card payments for hygiene reasons is one thing, but

mandating it in the most insulting way without any government level mandate is unacceptable---- I await your views on the aforementioned scenarios as my next step is to talk to the media as to where the official government line is----- thanks RAFFIC

I had a very bad experience today at 3:15 pm Wednesday, April 8, 2020, at your Tim Hortons located in the Royal Oak Plaza at 4440 West Saanich Road, Victoria, B.C. First of all, I love Tim Hortons. I have been going to Tim Hortons over the last four years with good experience, until now. I don't patronize Starbucks or McDonalds because I do not like their Lattes and they are more expensive.

Today, I went in to this Tim Hortons and ordered a medium Latte like I normally do. I don't want Tim Hortons to go out of business due to the current pandemic or lay off more young workers. I do not even use my Rewards card to save money anymore as I would like Tim Hortons not to go out of business.

The young woman who served me today had dark hair and a heavy set build. I ordered my Latte and asked…

Re: Tim Horton's, 3rd floor, Pearson's International Airport. Currently across from departure gate 37. Leaving to catch a flight, figured I'd grab quick bite to take on the plane as they do not serve meals at this time.

Cheese croissant.. terribly disappointed.. was smaller than the bag it was served it... usually they are way bigger for the price a customer pays for it.. and once I tore a corner of it, the dough inside was raw and it the middle just pulled out. I also noticed the workers are not utilizing disposable gloves they are intended to be used. They served 3 customers before me and 2 of them used cashed and the server did not change out her gloves after touching the money. Then touching the cups. Not sure what the policy is.. Im truly disappointed with this location. No.. I did…

I'm a truck driver and I'm in Alma Mi every Tuesday morning. There is a Tim Hortons there, because of the coronavirus, its carry out only. I under stand that it's illegal to walk up to the drive through window, so I called the phone number to place a order, they don't answer the phone and I walked up to the front to try to get there attention, but they ignore me.

We drivers are having a hard time getting food on the road and your disrespectful people in your restaurant are not helping. Shame on you and your employees. All I wanted was an oatmeal and a cup of coffee. Their service wasn't much better before the coronavirus happened.

Hopefully, this company could help the truck drivers get food.

I won 2 free coffees. One I activated, the other I did not!! I was at the Tim Horton's at 1540 Maple Road, inside Millard Fillmore Sub Hospital and it would not give me my free coffee!!!! Then I had to purchase my coffee, and I didn't get a roll up the rim chance!!!

This is not right, especially for the price you charge!!!!!! I would like a response back please! Thank you

With the Corona virus going around & in store purchases closed, Tims stores should do more to protect people coming through the drive thru. I see the window attendant taking each persons Tims card & scanning it with the machine.

If a card had the virus on it, as plastic holds it longer, more people can get the virus unknowingly as she continues to touch all the Tims cards from everyone in the drive thru. For employee protection they should just hold the scanner & you keep your card & put it near the scanner.

I suggested that to the lady at the window who gave me a sarcastic reply. The window employee has plastic gloves on. Having to hand your Tims card to them is more dangerous for everyone & is not safe practise.

I will not say which store it is, but was Hamilton ON. The scanner has a…

On the 12 of Mach the caissier return the cliwnt money was on the floor, same month 13, they lock the washroom at 16 hours, and my self they did not check the roll up, I has to ask, the 14 of Mach, they clean the floor by put water on the floor, 2 people is laungh, please do some thing, I came 2 times per day,

duty, pick up donut at Tim's (or forego donuts) and then coffee elsewhere.

We are not all computer savy, especially seniors, or those with disabilities, (mental, verbal or physical).

Stop pushing technology where it is not warranted. Concentrate more on amount of garbage produced, use better insulated cups instead of double cups. Really?? Double cups.

Hello, I have been a Tim Horton's customer for more than a year and from the beginning I have had this one complaint--the area where a small hole should be on the Dome Lids is only dented, it is very, very seldom a hole. Without a small hole in the lid (op- posite of the drinking spout) no vacumn occurs when drinking from the spout on the lid.

When that happens, half of what we try to drink is air. I hope I am describing this so you will under- stand what I'm trying to say. If you look at one of the Tim Hort- on's Dome Lids you will see a small indentation in the lid--That should be a small perforated hole to create a vacumn when drinking.

I've been complaining about this to the stores around me for more than a year. I'm sure I'm not the only person who has complained about it. Lids from…

Very poor Customer service at the store on 892 Brant County Road 54. I was in there on 02/26/20 and ordered a bagel with cream cheese and a coffee. They forgot to place the order so here I am waiting for 10 minutes for a bagel!

When I get it I take back to the car as I am in a hurry by then only to find out it is cold , barely toasted and no cream cheese. By now I am very frustrated and I go back in the store & hand it to an associate and tell them it's wrong and tell them to keep it.

I leave without my order and out of pocket for the cost. This is the third episode in this store in three months. What is going on?

I am writing at this time concerning the new lids on the coffee cups. They simply do not work. Coffee sloshes out of the lid. The lid slips off the cup which could cause scalding if the coffee was hot enough.

Also I don't know if the material used in the actual cups have been changed.

However, lately when there is hot liquid in the cup, the cups become very unstable because the material used seems to become weak and pliable. I have heard a number of people complain about the same issues. For the safety of your customers you really need to look at this new change because it does not work.

Please look at this issue.

Frist when I drove up to the drive-through window the order taker was rude and didn't let me finished stating my order before telling me the total cost. I had responded that I haven't even finished. In a louder tone, she stated well what else do you want.

I gave her the rest of my order. When we pulled up to the window we received only half the order. Next, After checking the take out bag. There were only are two sandwiches. We had to wait another 5 minutes for them to get our hashbrowns.

She came back with one. She was reminded that we had ordered two combos. We had to wait another 3 minutes to get the second hashbrown. Afterwards, I then asked for the receipt and that took another few minutes. After driving off I went to get my breakfast sandwiched it was the wrong order.

By this time…

I want to start off by saying I know the fast food industry is hectic and people make mistakes. Having said that I've been receiving my orders wrong for a while now and after today enough was enough. I am a teacher and with the strikes going on I was heading to our picket location with my girls and decided I needed a hot drink to get me through the cold.

I ordered a cafe mocha, nothing hard. I took a sip and I honestly don't know what it was. It tasted like old burnt watered down coffee... I was definitely not happy since now I would be without my drink for the next 3 hours.

Let's backtrack a little, last week my girls wanted bagels, so we picked some up and as one of us goes to eat it, there was a hair literally baked into it. Again, not happy. I like my ice coffees, but I have to admit…

On Sunday 02/16/2019, I went with my son at Tim Horton's location, on 16815 Middlebelt rd. Livonia, MI 48154 (ph# 734-425-4402) for some breakfast sandwiches and coffee. I ordered 4 Farmer's breakfast wraps, 2 donuts and 2 coffees. When I got to the window (we went through Drive-thru) the lady, gave us 1 bag that contained 2 of the wraps and 2 small backs with the donuts.

When I asked about the rest of the order, she raised her voice at me and told me to wait. I waited. Then the Manager shows up at the window and asks what's going on. I explained. She gave me 2 coffees and told me that my back contains 4 wraps and shut the window in my face.

I parked the car and went inside the store showing them the bag with 2 wraps. They all talked to me really bad calling me "psycho" and told me to get…

I have been complaining about the slow service/not enough staff at the Tim Hortons at the Civic Campus for along time. "You guys" always thank me for my comment but nothing has been done to fix the problem!!! My break is limited and if I have to stand in line to get a coffee which takes half my break,,I get angry!!

This Civic site is always busy and needs more staff to handle the customers I have also had to wait at 0300 for a coffee so the wait times are to long 24hours. I recently went to the Civic site 4 times in 3 days and noticed the same dried spillage on the counter.

I noticed it because I have a refill mug and I had no where to put my lid down on the counter that was clean. I am not ever happy with my experience at this site and I think there needs to be more attention paid to…

Nanaimo North and other Nanaimo donut display 3/4 empty...You expect people to clean their tables yet everytime the place to but your dishes and trys are always for full that sometimes I say to heck with it and just leave them on my table ...I sure am not going to waste my time making room . In last few months all Tim Hortons have went down hill on service all around....thank you for your time...

20 YEARS CUSTOMER AT BRIDGE/UNIVERSITY TIM HORTONS! GET THIS MUCH EVERY MORNING TAKING GIRLS TO SCHOOL, WORK 3-11 SO ON WAY TO WORK ALSO ORDER LARGE ORDER, ERIN WORKER CAN TESTIFY HOW MUCH THE COOPER FAMILY ORDERS EVERYDAY! SHE PASSES ME THE COFFEE AND CINABUN, THEN THE ICE CAPS CLOSES WINDOW.

I TELL HER I DID ORDER AND GIRL BESIDE HER CONFIRMS SHE HEARD ME. SHE TELLS ME YOUR RUDE AND SLAMS THE WINDOW! THIS IS CUSTOMER SERVICE! AT 60 YEARS OLD I CANNOT BELIEVE THIS IS HOW LOYAL CUSTOMERS ARE TREATED. REALLY!

ERIN, MANAGER LOU AND EX EMPLOYEE DANA KNOW HOW OFTEN WE COME THERE AND THEY ALWAYS TREAT US WELL BUT NEW STAFF NEED TO REMEMBER REGULARS FOR 20 YEARS COME THROUGH HERE AND SHOULD ALWAYS BE TREATED WITH RESPECT. I AM NOT A THIEF AND WAS NOT GOING TO STEAL ANYTHING AND SHOULD NOT BE…

I went through the drive through at the location on Ryan & 10 Miller in Warren, MI. I had the most horrible experience. I wanted to purchase 2 ice caps with mint. The person taking my order didn't seem to know what she was doing.

Someone corrected her, and laughing started. She was difficult to understand, might have been the speaker. I canceled my order. Won't be going there again.

Everytime I go to 25000 Michigan Avenue, they are always out of something. I went February 2, 2020 @ 11:45 a.m for a sandwich, they were cleaning the grill. Lunch starts at 11, the grill should be clean on the early shift before the doors open.

If that when Tim Horton's said they are very much Canadian I find that very unlikely. Tim Horton's have never been Canadian since it became a corporation. It lost it's Canadian content then. The company on Rememberance Day does not recognize veterans.

It is all about the money not the people anymore. They are becoming none exsistant to this country.

I was into Tim Hortons at 88th and Scott Rd in Surrey ,January 31 and the wait was 15 minutes.

Also No gloves were used in making people’s meals and we have a very serious virus circulating right now. Upon speaking to the person behind the counter about it. Her rebuttal was, were busy. I am really unsatisfied with my visit snd may k say I stop by everyday before work snd after. Very disappointed.

Even enough to visit our local news, Marcy Britt -604-582-2783

Went to Tim Hortons on Warren road in dearborn heights mi accept cash only is all they where taking took me 20 min to get a coffee with three cars in front of me the employee was not friendly not even a thank you really timmys step it up

My complaint is about the choices made to deliver customer service. In flint mi. You always have awesome muffins like; red velvet, and coffee cake.

However most times 9 out of 10 visits, you cannot get these products. I am told they are seasonal. These products sell much better than your other muffins. Thats why they always ask if i would like to substitute a fruit explosion or choclate chip.

These products they always have for one reason- NO ONE LIKES THEM!!!!!!. I am tired of driving up to be disappointed. I will give my hard earned money to the local donut shop.

I was at the Tim Horton's on Speedvale and Stevenson today around noon and I was in the lineup and had witnessed one of the Supervisors being very disrespectful to an employee and had called her a bitch right in front of the entire store, many customers and I had a discussion about it when we had left the store, myself and another customer were so

disgusted with the act that we did not purchase anything and just left. I was then informed that the other management of the store had done nothing about the issue we had witnessed and just passed it off as if nothing happened.

I do not know what kind of struggles the employees go through on a daily basis but with a Supervisor like that I could imagine it would be a week in hell. I do not wish for you to contact me about this issue but I do…

It is unacceptable that three different Tim’s locations in close proximity have no Tim Bits for sale. I travelled to three locations in the Finch/Markham Road area and was unable to purchase a box of Tim Bits for my Mother and father. Tim Bits are our Friday afternoon ritual and this week we were unable to enjoy our weekly treat.

How can all locations be sold out at the same time? We were at the locations between 4 pm and 4:30 pm.

Please explain this problem.

Can someone please explain to me as to why the staff at 5 of the Tim Hortons' in Waterloo do not know that oatmeal is a solid and not a liquid. At the following Hortons' no one knew how to make oatmeal: University Ave E, King St N (between Columbia St & Weber St N), At this store, I asked to see the oatmeal before ordering same.

Not to my surprise is was mostly water. When I asked the 3 staff standing there looking at the "oatmeal", if they had ever eaten oatmeal the look on their faces was my answer. They had no idea as to what I was talking about which doesn't surprise me.

University & Bridge St -- so watery it need a life jacket Lancaster St W & Bridgeport Rd E -- watery and was told this is how it is made. and the worse one store # 100450 the staff member told me, at 8:20 am, it wasn't…

My TimHorton’s in Jackson, MI 49203 has so many problems. The manager is doing a terrible job. I would say I frequent there for coffee 4-5 days a week. Almost any time I want something else either they ran out or don’t have it. I asked for the egg things ... ran out at 10:00 am ..???? Asked for the turkey club 11:40 ??? ..no bread it hasn’t arrived yet it is lunch time. I could see this happening g occasionally, but this is a frequent problem at this restaurant . Donuts... 11:00 am ran out??? Are you serious .. I love the coffee, but I’m not going back until they get a manager who can keep supplies there. Thought you should know. I have talked to the manager abet... She does not seem to care!!! I had a Tim Horton’s in Flint and never ever had these problems .

Vickie Vanderpool

I went to the Tim Hortons at Niagara and Ontario in buffalo, NY. m. it wasn't busy, there were 2 girls working. I stood at the counter waiting for somebody to take my order. 5 minutes goes by, they both looked at me, nobody took my order or said anything to me.

Never again will I be going back. Very disappointed.

Everytime I go to Tim Hortons I order hashbrowns and they never have them. The Tim Hortons I go to there both in Southgate Michigan 48195 I try to get them at both of them. They don't have them. I don't care what time in the morning I go.

I don't understand it's for breakfast and they always say there out.

I am a senior citizen. My friend and I frequent this Timmy's quite often. It is in our neighbourhood. I was born in Kitchener ON, my hometown. I am a white Anglo Saxon male. m. m. There was an East Indian male worker wearing a Turban who served us.

He gave me the dirtiest look when he served me. While sitting there he came by our booth and was making a lot of noise banging chairs dropping things. He was extremely RUDE!!!! Then he went behind the counter and was glaring at me in a very hateful manner and wouldn't stop glaring.

I turned to my friend who had his back toward the employee and told him how he was hatefully glaring in my direction. My friend turned to look at him and he then backed off and went into the kitchen.

I have never been treated like this before. I felt threatened. I…

This Tim Horton's on the Highway 400 at Innisfil is the worst Tim's of all that I visit. I visit alot of tim's in Ontario! On Friday Jan 3 at approximately 1pm I am entering the building and I make a comment to friends unfortunately we have to stop at this one we dont have a choice. The service is ALWAYS brutal.

Well true to form...after standing for close to 5 minutes in front of the counter with numerous staff and manager realizing there are customers coming in way later than us and leaving with food well before me me. They just kept looking at us and not once asked what we were waiting for??

I finally ask if they are going to grab my Chile. The girl who took my order says "oh you ordered chile????". yes 2 of them they actually checked the screen to verify if I ordered 2 Chile from 5…

I went for lunch with my mom, and when she got her order of a chicken noodle soup with a bun, the bun was not fresh, it was hard .

Also, she had ordered a medium cup of tea with 2 creams on the side. The girl that got the tea just added the 2 creams to the hot water in the cup with a tea bag... of course the tea did not and will not ever steep.

AS a result I had to take that back to get a proper tea, the way it was ordered in the first p,ace. When I took the hard bun back the girl repeatedly argued with me that it was fresh, which it was not.

I then told her not to argue with me! Then, when I took the incorrectly made tea back, the girl said it was not their fault, as it should have been ordered with the 2 cream on the side. When I told her it was ordered that way, she then begrudgingly…

Your location Gaylord michigan. I love your product , but I can't deal with the incompetence of the staff , never seen to be trained , this place is busy , never seems to be any management working..super slow , the other day , I ghave up waiting thru drive thru , went inside just as bad , the young man working at the register , portrayed working oin slow motion , Could actually have cared less about being there .

Hope this doesn't fall on deaf years. I was just at the Mccowan and Steeles location and there was no one inside the facility or drive thru and stood there while one of the employee was cleaning up the toast area and

the other was at the coffee station only when I asked if there was open she acknowledged me wait it doesn't end there she said something to the other employee and she then went to the back still had to wait to placed my order and the other employee gave me the worst service ..

My honest opinion they need retrain there employees.

Great Bend Tim Horton's does not stay open during the posted hours. Not once have they been open until the posted time. If the sign says they are open until 10:00 then someone should be there at 9:30 - 9:45.

Internet says they are open until 11:00.. That's not true. Very disappointed with Tim Horton's Great Bend. We use to stop there every Friday and Saturday nights. They must be losing revenue, because there were always people and buses there whenever we were there.

Something needs to be done. Even better the sign on the interstate says they are open 24 hours.

I had an awful experience at the Tim Horton's at 39305 Ecorse Road, Romulus, MI 48174. Not so much customer service, but what I witnessed as a customer. I drove up to the drive thru window and the man opened the window to hand me two coffees.

I told him I had ordered and unsweet iced tea. I totally understand that orders sometimes get mixed up and I was pleasant. But I didn't expect what happened next. The man made a snarky comment to the woman who took my order.

She must've said she would "walk out". That is when the man went ballistic. He started screaming at her, pounding his fist on the counter in a made rage. "you can't let her walk out, we are short staffed". They continued screaming and ranting at each other, all while I was looking in the window waiting for my tea.

I kept…

m. There was only one till open, although there were a total of 7 employees working behind the counter. Most of those were servicing the drive through window. I was 7th in line waiting for counter service. Then they opened a second till.

After about 10 minutes it was my turn at the till. The person servicing that till closed the till, I assume because it was the end of their shift. The person serving the other till was asked to close the till and move to the one I was waiting at.

Before they did that, they finished filling the order of the customer at the other till, including going and making that person's sandwich. Why they did not have one of the other staff members dedicated to filling food orders, I don't know. By this time…

We waited in line for over 15 minutes. When we arrived home, my coffee order was incorrect and the coffee was not hot. Mind you, we live less than one minute away.

We bought $200 worth of Tim's cards for our employees and vendors this holiday season. Each card was faulty, showing a 'Card Read Error'.

Calls to the help line confirmed that each card had the value e paid for, but it could not be accessed away the point of purchase.

We tried 4 different locations with the same result.

Calls to the help line came back with variations of 'Sorry ( or not) but you are stuck with these bogus cards unless you spend more money. There is no refund or replacement offered at all.

The moral seems to be " Don't give any more money to Tim Hortons for any good or services "

Their gift cards are a gift only to the Corp of Tim Hortons, and will make you look bad to anyone you try to give one to.

We were kicked out of tim hortons in orillia at 420 west st n for sitting there watching netflix on my mobile phone and purchashed a drink than a twat women staff told us to leave because we cant hangout here when we have rights to hang there like everybody else does tim hortons is now becoming shitty quality and shitty services

Earlier today I visited the Tim Horton's location at 3878 Southwestern Blvd. Orchard Park, NY - USA. The mgr. (Sean) kept interrupting the order I was trying to place with the cashier Re; Use of coupons, etc. He became loud, rude,nasty.

As and my husband were leaving I attempted to get his name by actuallyy looking at his name tag. When he realized that, he said "go ahead, call corporate ... He became louder and arrogant (infront of his employees and several customers.

I became angry and without realizing, made a gesture with my hand at which he said to me "and the same to you". I feel that his behavior, especially for someone in management was totally inexcusable. His reactions only made me more frustrated and stressed out.

I can only hope that some affiliated with Tim Hortons' will…

Drive through menu showing things that aren’t available and when I order a spinach bagel sandwich I just get a plain bagel with nothing on it! Huber Heights, Ohio

Was a big purchaser of the chocolate and vanilla frosted donuts at 99 cents which was a fair price. The they raised it to $1.19 which is a 20% increase and by far no longer a value. Now they raised it to $1.39 soon afterwards trying to dupe the public by calling it a "specialty item", LOL. Not only did they lose my donut business, but all the other items I bought there like soups, sandwiches, beverages, etc., my recommendations to others to go there, and now I sometimes will buy a good candy bar for half the price of one of their "specialty" (again, LOL) donuts that is just as satisfying if not more so.

Tim Hortons does not seem like a greedy place, but that's what it's become and the radical price increases strongly lead me to believe that the company is struggling financially and thus…