Tim Hortons

20. You not rasing any price because were still in a pandemic. 2nd complient that employees made terriable it all water in there. Now since you increase the price I want your employees to make my order really perfect if I don like what there I going complian again I dont want a water down ice cap.

For this bad service what are going to do about and i want a gift card in return for the bad services and for the rasing of the price.

Would like to know why Tim's at Mackenzie hospital has put there coffee up 20 cents and no other Tim's has done it.

Thought all Tim's had to be on the same page when it came to price's.

Thank you.

I ordered a everything beagle with lettuce , tomato, chipotle sauce, butter and mayo from Tim Hortons 3060 Garden St Whitby ON L1R 2G6 Canada and i got like two female hairs in a single beagle…from then onwards have puked for like 3 times because of the disgusting feeling i were feeling…

for the last2 months the service the hygiene have been nothing but horrible the body order smell is over powering and this is in the drive through. I have spoken to the manger there and they are unwilling to try to fix the stuff there lacking in I am hopeful this message has some change in this matter

I'm complaining about a lady called Lynn at 503 Main street east Hamilton Ontario. Lynn was screaming profanities at a customer I asked her to calm down she retorted mind your own business. This is not the first incident of this sort.

It was apprimately 11 am she is very belligerent and disrespectful to me and other customers : corrective measure need to be taken her behavior is unacceptable and rude she needs to be terminated or transfered I'm a regular customer and don't deserved to be banned from the store for her erratic behavior thank you

I ordered a black chai tea try but sugar and milk in it . They could of killed me I’m allergic to milk. When I asked for my money back they laughed at me the employee should be fired Tim Hortons duckworth in Barrie

I pulled into the Wyoming Ontario store at Reeces Corners on the day of December 30th around 3: 50pm refund ticket #237073802 . After ordering coffee a Ham and Turkey club with potato wedges I went to pick up window paid and thanked them driving to a space on the lot to eat.

When looking at my potato wedges , all were badly burnt and hard as rocks , plus cold. I went back to the window that delivered these and asked why they would put out such garbage and I wanted these replaced and not to bring me anymore like those ones.

Next thing I know this very thin and obviously unqualified so called supervisor starts asking what is my problem and I told her I did not need any Dental work from trying to eat the burnt stuff they were giving me. She was provoking me by saying I have attitude and she…

The staff was rude. Because I went past a sign that said wait here for next available person that I didn’t see. I stood there waiting for service not saying anything because I thought they were busy catching up but when I realized nobody was in store somebody came in and they asked him what he wanted.

At that point I said are you guys ignoring me and they said yes. I said why. He replied people who ignore the sign we ignore them. I don’t think this is a good. So I left and now am thinking about giving my business to Starbucks.

This happened at Niagara Falls Seneca casino

Hi my name is Cindy and I work inside white oaks mall london ontario and well working the past few months I have been mobile ordering and when I come to pick it up there is a specific older lady that works there name tag says Sabina , that sees my order and refuses to fulfill it making me wait for over 20 mins and my breaks are always over by the time I get it .

I find this very unprofessional and absolutely will be telling people to stay away well she is working . I just got my order today for example it took her 25 mins and she slammed my drinks down on the table without any costumer appreciation.

If this continues to happen I will have to spread awareness on social as this type of stuff is very unprofessional and should not be tolerated . Store number is #427 If you can kindly get…

I’m not understanding why you don’t get your tips you work for. I feel that since it’s seems to be that everyone who works are not receiving their tips we shouldn’t be allowed to get them. Because it is not fair to the ones who are not getting them.

Tim Hortons in Kamloops BC on Rogers Way - Has really gone down hill since new owners took over. The place is dirty, garbage cans always full, junk on the floor in the kitchen, entrance door needs fixing, dirty tables, employees talking in their native tongue, should practice English so we can understand them at the drive thru.

Apple fritters are undercooked and still doughy. Always short in selection counter. Not very friendly and poor service. Too bad I got $70 worth of gift cards for Xmas. Sure miss BJ and the old employees. Need big improvements.

I applied for a position with Tim Hortons in Morinville,and was told by the manager that he we’d never hire anyone my age because I am a liability,I left my job as a baker with Sobeys two weeks previously because I wanted a change so I was physically capable in all ways of doing the drive-through and working the front counter,I am an older Lady but quite capable of performing the duties involved at Tim Hortons and

anywhere else for that matter He then sat me down and told me to apply at the dollar store because He understood that I wanted to make some of my own money this was highly insulting and unacceptable

Restraunt on Rogers Way in Kamloops BC is in terrible condition. Floors are dirty behind the counter, tables are dirty garbage cans are always full. People working behind the counter not very friendly and are always speaking in their native tongue, can't understand them at the drive thru speakers. Bathrooms need more attention.

Entrance door in major need of adjustment. We sure miss the last owners and employees. This location has gone down hill big time. Too bad I got $70 worth of gift cards for Xmas.

This (1098 Thompson Rd S, Milton, ON L9T 2X5) location is providing wrong orders for last few months, most of the time my order is messed up. when I order 2 cream no sugar I get either DD or TT or Red Rose, I am sugar patient so I cant have it, now sure what's wrong with the staff in this location and staff decides what customer wants. you seriously needs to look at changing management, staff or provide them with proper training at this location. or may be you need to fix you audio devices for drive through.

I have drove back to this location so many time to have my order fixed.. and I am really pissed off.

Monday morning at 8:15 am.. December 26th, 2022. Went into the store in Fairborn, Ohio. was told the only donuts that they had is what was on display. Pathetic choices, they looked like they may have been leftover from days before, but I went ahead and made some choices, even though I should have known better.

Also ordered 2 Sausage, Egg, and Cheese biscuits. The Biscuits were so dry they crumbled as I tried to get them out of the wrapper. Honestly, I have had moister Saltine Crackers. 00 for this and it was a total disappointment.

I was at the 36/71 location at 5:45am on December 22th . I ordered a dozen of donuts the guy tells me they only have 4 to offer they are short staff and it’s just him. I get to the window and noticed they is donuts in the baskets and he try’s to block my view.

I was charged 14 dollars for 4 donuts I’m very unhappy and want something done asap.

Hello, my name is Karina. This morning, I was treated poorly and offensively by an employee for asking her to redo a sandwich that she had gotten wrong. " She left me as I was talking to her and went into another room.

After a little while, she returned and told me she'd make my sandwich but that I had to leave immediately after or she would call the police. I was threatened by this woman for something that was her mistake.

I was at the location in Sunberry Ohio approximately around 5:50 AM on December 22. I tried to order a dozen of donuts. The guy told me they did not have a dozen of donuts ready to go. I could only get two or three donuts.

I drove up to the window. I seen plenty of donuts on the shelf. He tried to block my view and charge me for a fool dozen of donuts. I am very unhappy and I would like something done about this. Thank you.

Went to Tim Hortons on South Park in Blasdell NY. Horrible service waited 20 minutes in line when there was only 3 cars ahead of me . Took them forever to take my order n receive order. I order a large peppermint mocha latte and had to throw it out. It tasted like milk.

Will never go back there.

what a joke today at tim hortons iroquios ont ,well tim hortons just lost a customer the lady working there well must be over 70 years of age can only do one coffee at a time ,screws up the order all the time . how nard is to make a small tt , every time i get her she try's to charge me for a large .and when you try to complain to her mangement the say you got atitude well i am the paying customer and all i want is my order done right .

The worker very rude. Totally screwed up order. Did not realize till I got to my destination. This was 12~13-2022. Tim. Hortons at Plymouth and Farmington in Livonia. Mi. Time 11:44 am. Will not go to Tim. Hortons again. You need to teach workers good attitude toward customers and make sure orders are correct. Thank. You

I went thru the drive thru at the Tim Hortons located at Steeles and McLaughlin Nov 12th. The person working the counter told me that my order (three breakfast combos) was too large and I had to go through the drive thru line again.

I asked why they cannot just bring the order out and she said , no I have to line up again (seeing as I already paid I didn't have much choice). So I lined up again (15 cars in the line ahead of me) and 20 min later am back at the window to get my order.

Pick it up and drive away to only realize that they only gave me half of the order. I called the complaints line (case#7044809) and asked for my money to be refunded and to also get a call from the manager.

A week goes by and nothing. another week goes by and still nothing. Did the same thing a week later,…

It is a shame that the first location in Hamilton should have such poor service, I have been to this location many times before the renovations, and poor service was never an issue,it can not be that the staff is overwhelmed with customers, as you would think it to be, because I have waited to be served when there was only three customers waiting, this happens everytime I've tried to purchase from TH. I should be great service from the first location. Corporate should be ashamed.

Tim Hortons on east 12th Street Erie, drive thru hours are 430 am Monday through Friday I go there 530 am and no one is there has happened twice now get it together or you will lose more customers thank you

I visited the Tim Hortons located on Ashland rd. in Mansfield Ohio. Upon ordering my drinks the female on the drive thru was extremely rude and voguer. When I reached the window I asked to speak with a manager she denied me that and stated I could speak with her or the General Manager.

I agreed to the talk to the GM and she informed me "good luck thats my husband". Upon making my complaint to the GM her supposed husband he was very hostile and threatened to climb through the window and smack me.

He then threw my drinks in my car and did not return my money that was used to pay for the now non consumable coffee I purchased. I left the drive thru and went inside to ask for my money back.

His "wife" then proceeded to come around the counter and try to fight me and my pregnant friend. She…

Bought broccoli soup at drive up window in Cobourg, Ontario location, soup was way to hot couldn't even hold containers, had to let it sit on dash open for half hr before we could eat it,and even then was still hot.

Used Restaurant for take away in Plymouth yesterday for first time. Ordered the Hot Dog that was picured on board outside with all the fillings it came as a plain Frankfurter with a few measly onions underneath and a pot of tomatoes sauce nothing like what was advertised on the board outside the premises.

I also ordered a crispy chicken wrap when looking and my receipt it said Brioche with chicken explained to girl she change to a wrap and it came with two pieces of chicken inside and again did not look like anything that was advertised. The only thing that was good was the Hot chocolate. Not Happy. Beryl Smith

Scarb Town Center store #2413. Went a few times this week to this store mid afternoon to order a BLT sandwich on a artisan bun, donut and coffee. My order is taken and paid for and than I'm advised they have NO buns.

This is very upsetting considering its the 3rd time and I always wait in line from 10 to 15 mins. just to find out my order can not be fulfilled after I paid. As such I have to request a refund for my entire order and than wait again to get the right person to do it..

this is bad customer service . Your staff should be aware of the product stock and if buns are not available for sandwiches a 'notice' should be posted by the cashiers so customer will know ahead of time and NOT wait in line so long.

When I mention this the cashier doing my refund (Jane) she told me the…

what I've noticed . alway gets my order wrong. having to repeat orders several times throughout the drive through. since when do you Not ever get napkins when ordering food. why when you order 2 boston cream donuts do they place them into the bag with glazed sides sticking to each other.

no good morning no thankyou no have a nice day . I really didnt want to come down to this Avenue but it just keeps getting worse in the Chatham area. In my point of view The Chatham area is given Timmies a bad name and people might very well start going to Star Bucks . Bosazzi

Well where to start there was at least 7 to 8 people working and I waited with other customers for 15 minutes while your employees ignored everyone cuz they were talking to each other that’s bad business

Rude manager at bramalea city centre location across from dollar store.

Had to return something that was still in package, I was asked in a rude tone where is the paper for inside the cup when I was asked to open it. Then she looked into the cups on display I asked can I see the palate you were asking about she said oh it ok?! Meaning they don’t come with this paper. She then says she can’t and ask for my number … I said it makes no sense then I said it’s ok I can call head office and ask why. She then was able to give me a refund.. it was saying declined she then said it’s the wrong card no it says what I used on bottom then she called an employee because she didn’t know how to do a refund but she’s the manger ok !!! She said i was going to why did u say you we’re going to call head…

Why do you call it a rewards program if you just take the points away that I’ve earned? I did not know I’d lose points if I didn’t use them!

a few days ago, my wife and I stopped at Tim's on Wallace Ave in Listowel, as we were passing through. a father and a very small girl came in and as they waited to give their order, the little girl picked up the tea bag and put in in the garbage.

the restaurant itself was dirty as well as the washrooms. Moving forward, we will not patronize that location and will tell others. Norm

I feel very strongly that the people that you're hiring right now at Tim hortons does not know how to prepare food iota ordered Ralph or bagel it is slapped together and when you get it it falls apart someone needs to be trained at these locations Georgetown Kitchener

Ordered a tea and coffee at the Beaverton store around 9am today.

Service very slow. Lots of staff and store had no customers when we left. Tables were dirty. Napkin container on the counter was empty.

Female washroom was filthy. Sink and mirror hasn’t been cleaned. One stall lacked toilet paper. Mentioned toilet paper to staff. No acknowledgment.

To whom it may concern I Ethan, and I am an every day 3 times user of Tim Hortons would like to have a small complaint about the way staff handles the production and services.

First, I have never seen the person uses a glove when they put a lid on every drink plus they press with they palm of hands. This is absolutely gross where me and 100.000 of others put their mouth at.

Second, every single time I order a tea i ask for sugar where I see no steering, and feel like drinking a boiling water until it’s half and I feel the sugar at the bottom.

Their, many times I have witnessed getting my hot beverages without a proper sealed lid. And it is a danger of burning myself.

Hello I just want to let you know at Jamestown, ny Tim Hortons it was busy. But the young lady (teen) was taking our order and I wanted to read the menu since we haven't been there in a while.

I felt rushed by her she kept giving me attitude when I was figuring out what everyone wanted in the car I was in. Then she didn't give me a total and didn't even tell me to drive ahead?! When I got to pick up order she seemed distracted from my order cause I ordered a coffee not a mocha.

BUT I LET IT GO CAUSE THEY WERE BUSY AND GAVE ME ATTITUDE AGAIN. she even forgot to give me my rewards card and receipr back. Urgh.. I probably won't b back.

This has continued to be the worse Tim Hortons I have ever visited. 370 S. HAMILTON RD GAHANNA OHIO. From poor customer service to lack of menu items. This morning I sat in line for 20 mins. you cant get out.

After working my way to the speaker nobody addressed me. I discovered that they were not taking orders. as they let me and others just sit there. All the lights were on and it was during business hours. I saw a guy in there.

You think he would address cars at the intercom, hang a sign of closure, or even turn off lights. dont visit this location. It has been this bad for at least 3 years. HORRIBLE HORRIBLE HORRIBLE!!!!

My coplaint is i have been going to the same one for 4 years fredricton ex ground it is getting dirty inside behind counter is gross dry coffee stains counters never clean bathrooms are a discrase.new management need to step down or close places your staff is way underpaid.if i got in today i would take pictures post on facebook.

The coffee is normally cold at tm Horton because the big pots it is almost like ice coffee if they have the small pots then it would be hotby the time the pot would be done

The person in the drive-through seem to be in a rush and won’t even let me complete my order. The items that I received were hard as a rock and not edible. I ordered a vanilla cream donut where there were barely any cream in the inside of the donut and the donut itself was very hard and old.

I ordered a iced caramel macchiato and it tasted absolutely awful and I’ve ordered it many times before and this one was made wrong. Plus it was only filled up 3/4 of the cup and I ordered a water and they said that they charge for that now which is fine but I never got a receipt from them so

I have no idea how much they charge me for it and for those three items it cost me almost 9 dollars. For one since the drink was disgusting and the donut was hard as a rock I’m requesting a gift card or some…

We had gone into Tim Hortons on William and Bailey in Buffalo New York and my 3-year-old was denied to use the bathroom until we made a purchase. It was an emergency she had tears in her eyes because she had to go so bad but yet we were told we had to get in line to wait even longer to be able to use the facilities which I find to be Beyond ridiculous

I was charged for a different order on my card. I asked for a refund at the window and they gave me the wrong refund. I go in the store, ask for a manager and she said I don't have time for you right now???

I said I had to get back to work and just needed the correct refund amount and she rolled her eyes and walked away. 11 minutes later, a cashier asked if she could help. Cashier called the manager and manager came over and said we gave you the refund already, what do you want?

00, all I ordered was a coffee. 98 for a normal coffee?

Finally after the manager had time to do the math, they refunded my money and did not say sorry or anything, just walked away. I was not loud, I was very nice, and received nothing but attitude from the manager.

I am so very upset by how I was treated by…

Everytime I visit my local store Something with my order is always wrong and most everytime the workers are rude and not willijg to help rextify or it ends up worse. A triole triple ahould have. apart or bag be drained of grease .

nust fed up with not gettimg what ive paid for

To whom it may concern,

My friend was recently fired from your Windsor location ( 7 Cole drive ). A male employee who works there has been harassing her since she started and no one ever stopped it. On November 4th, 2022 he went outside of the building and attacked her boyfriend with pepper spray. I’m not sure if you know this but pepper spray is illegal in Canada. She was fired for fighting, as after he sprayed her boyfriend the two of them threw some punches. It clearly states in the policy you can’t have weapons at work, had the manager enforced this somehow this never would of happened. Or had she stepped up and listened when he was harassing her none of this would of happened. I’ve attached some important images I think may help. I’m not going to let this go as Windsor is a small…

it is to be brought on record that the Tim Horton mentioned in subject has been serving with extreme poor services. i have already filed dissatisfaction through survey but i do not know that the survey taken up seriously that is why i am filing this complaint.

i am a security worker and working in next building that is why i regularly visit but all the time poor slow and unprofessional service. today even an untrained girl was on cashier counter took long time when peek hours.

even i ordered was not served for long time then i informed another lady that i will file written complaint against you . i did not even provided what i ordered. therefore you are informed that i am found of Tim Horton and this prestigious organization good will is getting damaged by unprofessional environment.…

I want to write a complaint about the employees. We visited this establishment, made an order, clearly said that we wanted (it was a croissant with a cutlet) and they gave us a croissant. Then we explained to the staff that we were not given what we needed, and the woman could not understand what we were saying, since Indians work there and they speak very little English.

We have made orders before and some of them were given to us by mistake. I endured, but this is the end! Please hire people who speak English!

20 minutes ago i went to timhorton and I ordered 2 chicken noodles soup and 2 everything bagel toasted with cream cheese But there is 1 women working there I don’t know her name she is really arrogant personality person she also don’t know how to talk with customers she just say she already give my order but she didn’t she only give 1 soup and she was arguing with she asked me to pay again omg at the last moment of argument she give me 1 soup and 1 bagel.

what kind of service is this? She thought I didn’t speak English well and she did this to me it’s really not acceptable It’s not a matter of money but she should respect the customer It’s happen in 1103 Adelaide st North

Order # 024130. $19.75 Listed 2 Hashbrown &2.33 each. Received 1 potato wedges. No hash browns. Listed 1 breakfast sandwich. Maple Bacon. and received. $5.14 Listed and received 2 hot beverages. $2.91 and $2.14 Ordered 1 Sausage breakfast sandwich English muffin - Not received.

Had to order again Order # 024153. $13.94 All received

Not impressed by service and cost. Will remove app if no adjustment made and post review.

Arlene

Visited Tim Hortons on Sat Oct 22/22 at Fallsview Casino store # 103032. My receipt # 169116201. It is always busy being in the casino food court and there is never enough staff and VERY long lines. On Oct 22 was the worse.

They only had 1 cash opened. Only 1 person preparing the food. The line up was huge. I waited 50 mins in line till I actually got my food. That is unacceptable. They give everyone their coffees and then you wait for 20 mins to get your food and your drinks are cooling off by then.

In my order I got my coffee and muffin and then when I finally got the rest of my food 20 mins later I had to argue with the male employee that I still needed to get my diet pop and donut. They are severely understaffed especially on busy Weekends.

I frequent the casino often and this seems…