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Toyota

1.7
683 complaints

Address

9 W. 57th Street, New York, NY, 10019

Complaints

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Ayman

Jul 11, 2019
0

I am old Toyota customer from 1979, I have Camry 2014 SE, I get a msg with "Check Hybrid System", as I bought a clean car title from USA so I get shocked that I have defect in the Hybrid system.. the car now in Jordan and i need you to ask your dealer to take care of this proplem without extra charges if the issue in the Hybrid system, it is only less than 5 years used with 79800 Miles VIN No.: 411BD1FK0E0128696 Looking forward to have your urgent action please

All Regards ayman

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ISAAC NEYRA

Jun 25, 2019
0

Hello I purchased the above car on 04/14/2019 from Elmore Toyota dealer in Westminster California. ) on the deal. At the time of signing the loan I was offered the extended service warranty and took it. I was also offered additional accessories, and I choose a towing package to be install and the wheels lock nut. 80 per month.

After few weeks waiting for the service call to install the accessories, I decided to go to the dealer. At the dealer the customer relation manager told me that after reviewing my purchase there was no documents proving that I pay for the accessories.

I would like to be contacted to provide more information due to the limited space on this site. (714) 721-7483.

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MATHIAS KANYENZE

Jun 14, 2019
0

1. Brake pads - short life span. Workshop want to remove wheel drums while they are not fully utilised. 2. Vehicle not tested after service. wheels made noise. Had to take vehicle back 3. Some part lying on back seat not fitted back. 4.

Your Customer Services Department not responding to e-mails, prefer to discuss. WHY? Maybe your Customer Services will respond to Newspapers reports, if I follow that route.

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Barbara Garlington

Jun 13, 2019
0

My third time in a row I have had poor service. I'm a single lady trying to take great care of my Toyota Highlander. I have only had it serviced at Toyota of Midland. My last three services have been unacceptable, but I will just go into today's service.

When dropping off my car for oil change and routine check I gave the service tech a card from a Service Supervisor that had given me a free oil change and tire rotation. (because of poor service in July 2018) When picking up my Highlander I noticed my spare tire had not been checked?

Very important when traveling to make sure spare tire is in good condition.

Also, asked if they checked the water levels in my battery? just check windshield fluid and coolant? I asked him to check and he would not - he declined. Then I asked for a…

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Terrence Prince

Jun 10, 2019
0

I have a 2014 toyota camry and my starter died after just 60,000 miles and there was no compassion or empathy for the customer they prefer to loose customer instead of offering a $200.00 towards help in replacing starter............#19061001944.... Very BAD CUSTOMER service from attendant..........

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Shirzad

Jun 9, 2019
0

Dear Sir/Madam,

I am Shirzad Farhikhteh from Iran. Exactly 15 months ago,I signed a contract with the Toyota representative in Iran (Arita Company) for purchasing the model C-HR Hybrid 1/8 HV 4X2, Lounghe, under the contract number 1000140012. Based on the contract content, the agent committed to deliver the car after 90 workdays but now 15 months have passed after the contract date and there is no evidence from the representative to collaborate or to do its commitments, given that I have trusted the name and the brand of Toyota Corporation, and paid $ 51428 to the Toyota representation, it would be very appreciated if the company follow my request as I have lost almost all of my capital.

By the way, it would be very appreciated if you could guide me how to follow up the request from the…

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Mthunzi Jack

Jun 3, 2019
0

I bought a 2008 Opel Corsa Lite from N1 City Branch in Capetown for R69950. I bought the car for my mother on the 06/05/2019. I then drove and took the car to my mother in King Williamstown on 24/05/2019 which was a Friday,while on the way in Port Elizabeth which is about 800 Kilometers from Capetown,I started experiencing problems with Gears,difficulties in changing Gears.

The next day,a Saturday,I called. her again and she told me that her Manager will only be available on Monday and they will call me ,they didn't,I called Shireen again and she asked me to send the Mileage on the car and

it read 157571 Kilometers and after that they told me I am over the 1000 Kilometers that i was granted to lodge any complaint. Please assist.

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james hearn

May 27, 2019
0

I purchased a Toyota sienna 2018 AWD with run flat tires . who was the brainiac who designed ruin flat tires for the AWD. I HAVE LESS THAN 20,000 MILES AND THE TIRES ARE SHOT. they never had a comfortable rire going to buy a spare compact tire and purchase conventional tires.

or just trade in for another vrhicle

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Helen Fitzgerald

May 24, 2019
0

I brought my car into Expressway Toyota, Dorchester, Ma for a scheduled appt on May21 to get an inspection sticker and the snow tires swapped with regular tires, I was told this would take a couple of hours so I decided to wait. Peter Khang was great but the visit was a disaster.

2 hours wound up being 5 hours. When I emailed Expressway they responded with a shabby response that they were short staffed and I could come in and get a coupon for a free car wash, this was insulting, I've had this done elsewhere and the longest it took was an hour and 20 minutes.

They owners need to know about the horrible service iI received in their Service Dept.

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Shamsher singh

May 8, 2019
0

My Toyota etios liva Back system not proper working after service

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Julie A. Beattie

May 7, 2019
0

On April 29th 2019, I brought in my 2010 Toyota Tundra to the Elk Grove service center, where my vehicle was checked in by Miguel Navarro. oil change, tire rotation, fluid check, your basic multi-checkpoint inspection. Vehicle was left and I picked up the same day and drove straight home to South Sacramento address.

On Tuesday, April 30th 2019, I drove the vehicle approximately 2 miles to the post office, to taco bell approximately 5 miles, to Tack Warehouse approximately 35 miles, then back to my home approximately 35 miles with a lot of stop and go traffic. My final destination was to a local grocery store approximately 2 miles there and 2 miles back home.

Vehicle sat in driveway for the rest of the evening. On Wednesday, May 1st 2019 around…

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Grace Chase

May 4, 2019
0

I bought a 2018 Toyota 4 Runner have had it for a yr it has 21, thousands miles on now, just had to have new breaks, Rotors, calipers you name it. 00. Not very Happy now !!!! They were all rusted.

I was told Toyota is a great Vehicle an I do like it , but not Happy paying this money out of my pocket , should be a warranty on them!!!!! Back brakes are getting the same way!! So what can you do for me??

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Jhone Franklyn Ryall

Apr 22, 2019
0

I wish to complain about the unacceptably dangerous configuration of head lights on my 2016 Toyota Plate Number 1GDB431 corolla hatch back, which I purchased from Big Rock Toyota 445 Wanneroo Road Balcatta WA 6021. I feel that there must be a consideration That the head light configuration is totally unacceptable for country driving conditions in Australia, as recent experience of mine demonstrates.

When driving from Perth WA to my country residence in Katanning, I find that the low beam head lights only aluminate for Two and a half car lengths, at a speed of 110 km per hr this is far to short on roads where there are animal collision hazards and there is oncoming traffic, as I have no chance of avoiding a collision unless I slow down to 50 km per hr when traveling in a 110 km per hr zone…

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Helen Yamamoto

Apr 10, 2019
0

Re Stampede Toyota, Calgary Alta

Made an appointment for oil change and a possible timing cover reseal, oil leak..(.was told may take approx 31/2 hrs plus the oil change time). My appointment was for 9:30 am. Phoned at 2:30 pm to see if my car was ready......much to my disappointment, the car was not even in the shop!

Why make an appointment??? I was told I would get my car back the same day. I did not. Why such poor service ? The reason for 2 stars , most of the service reps are quite personable and patient while they explain the problems,

This is the first time such inefficient service and disregard for customer service. I had been with Stampede Toyota for over 20 yrs. I had recommended Toyota , and the service department , to many of my friends etc. but now ,sorry to say cannot.…

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Terry Padgett

Apr 5, 2019
0

Toyota service at jimmy jones Toyota of orangeburg SC , poor customer service , had my 2017 tundra aligned on 4/4/19, and it was worse after the so called service and then upon calling in the issue the following morning they told me when I could drop it off on 4/5/19 but they couldn't get to it until 4/8/19 . This is what you call customer service really, I think they should come pick up my tundra bring me a loaner until its repaired. If not I will NEVER purchase another Toyota product .

Terry Padgett CEO TNTPrintwear

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Denise Stuary

Apr 5, 2019
0

As owners of a Toyta Camery (2nd) one we have owned. We feel it necessary to let you know we will NEVER buy another one as long as you use that moron Pat on your advertising. It is an insult to Toyota owners.

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Gopal Prasad Upadhyay

Apr 4, 2019
0

I am a regular customer of M/S. Uttam Toyota, in last two services I told to my service advisor to replace my fan fuse. They told me that it is not in stock , we will bring it and call you.

But till date they could not provide the solution for same , who will responsible for any type of miss happening ? Always near to my service these executive call me for servicing, due to their service and attitude I shall not handover my car for servicing to them until they will not provide the solution for my problem.

Here you are requested to take appropriate action, otherwise it will defame your brand. Thanks.

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Robert Boegel

Mar 25, 2019
0

I have owned many Toyota products in my lifetime and been generally very satisfied with your vehicles. The car that I have currently is an 2011 Avalon. Recently the paint on the roof of the automobile has started to peel off down to the undercoat.

Toyota in Timmins took a report on it and sent it to your Office to see if anything can be done. Apparently Toyota will not get involved with this repair. I know that this is a problem with this specific vehicle because of a poor undercoating issue (thanks to the internet).

I can now understand why you have a 2 star rating on customer complaints. Since the probability of Toyota correcting their problem is a 2 star effort, I have decided to leave your top line product stay exactly the way it is and be happy to show and tell with as many people as…

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frank vanecek

Mar 22, 2019
0

3/22/19

I am receiving calls from both Toyota and Radius Collection claiming I owe a balance of $566.60 , every time they call the information they supply is different from the previous call, first I owe for the end of the lease, then for the beginning of the lease, then, because I did not purchase another Toyota, now because I returned the car a day late, everytime I prove that everything was up to date, the story changes, this is harassment, I am on permanent disability and did not purchase another vehicle because I am not able to drive more than a few miles and must have a licensed driver with me, so why would I purchase any car, please have this corrected or I will contact my Attorney as well as file a complaint with Consumer Affairs, this pure HARRASMENT.

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Kylie Amancio

Mar 19, 2019
0

Hello Toyota,

I was a brand ambassador for Toyota AAA Texas 500 at Cabelas in Fort Worth, Texas on 11/01/2018-11/03/2018 from 10am - 6pm. I was hired through Xquisite, Vivian was the one directing the event. I was never paid for my job and it has now been more than 90 days of working the event. The event was $20 an hour and I want to know how I can get this resolved as I have waited long enough. I know Toyota is great company and I would hate to have to get an attorney involved for not being paid for being a Brand Ambassador for Toyota.

Vivian's Contact: 248-470-6095 Tj with Xquisite: 334-354-9827

My contact information is the email provided above as well as my phone number 432-978-3644.

Best,

Kylie Amancio

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Susan L. Arcuri

Mar 19, 2019
0

00 off because I can't afford to pay the full price. I've been trying to get in contact with the customer relations manager and I can't get a hold of him/her. What can I do to get these coupons ?

ASK TOYOTA won't help me out in any way. So, how can I get these coupons for brake service ? Thank you.

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Blanca Brito

Mar 14, 2019
0

excellent service Bijon(fleet MGR) & Tony (Finance) I was there late evening trying to make a deal n my purchase. When it came time for me to sign the contract the man that was doing the paperwork (unable to remember his name) was a li'l abrupt & I felt he was in a hurry!

00 which I refused due to price. well as I said hurridly signed everything & went home returning the following day for an alarm installation. I Love my car by the way . 00 that takes care of tires,windshield,enterior etc.....

00 when I purchase my ca & he said that is a defferent package. I told him that I would like to purchase that packet for my car & he said I could purchase it anytime that he would help in doing that but had another customer waiting & asked if I could come back another day to d it so I agreed.

went…

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wayne wong

Mar 8, 2019
0

had 5 sensor change needed to be change i don't know lights were on they strip one charged me for it blame wear total charge over 1500.00 does it sound right never going back there again have a 2007 rav 4 hilo hawaii toyota i've been screwed before but not like this.

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John Salamone

Feb 13, 2019
0

I have a 2016 Toyota Sienna with less then 20,000 miles. I got a flat tire on 2/11/19. I have run flat tires as it is an AWD vehicle. Upon closer inspection, it was noted that the rear tires were excessively worn and needed to be replaced.

I have the premium maintenance package for the vehicle and always have it serviced promptly, as safety is of the utmost concern,as my wife and children ride in that vehicle. The vehicle was serviced last April (4/18 ) in which a wheel alignment and rotation of the tires was performed.

It is obvious that the tires were ruined as the result of poor workmanship by Toyota of Hollywood Fl. I had the vehicle serviced yesterday (2/12/19 ) and was told that it was normal wear and tear, and had to pay for 1 new tire and a wheel alignment.

Toyota financial…

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Lauren Buck

Feb 9, 2019
0

In September of 2017 I bought a 2017 Toyota Highlander Limited from Springfield Oregon. Since then I have had the tires rotated on a regular bases and Aligingments completed when needed. The Toyota Bridgestone Dulers 245/55R19 are wearing terribly and I have only 15,500 miles on them.

I don’t tow or go off road with the vehicle, the tread averages from 3/32 to a max of 5/32 depending where you take the readings. I am now forced to buy new tires Michelin Defenders LTX M/S, since they are one of the few brands that wear well with this vehicle.

The Store that I was buying the tires from told me that my Tire selection was good and that Toyota had cornered the market on purchasing of these tires in the past by placing large orders of the tires in order to corner the market regarding this…

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rajive gupta

Feb 2, 2019
0

I own a 2007 Camry hybrid. I frequently get check vsc system and lights come on my vehicle. I got it checked from Toyota dealer and found out there is no issue with the car. Mileage on my car is 176000 kms.

Please tell me why these lights keep coming and disappear suddenly.

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David Arrowood

Jan 23, 2019
0

Bought extended warranty and they lied about putting a new radio in my 2010 Corolla . They said the service was completed but it does the exact same thing . The FBI rated the dealership and closed it down. In Ashland Ky.

Please contact me at 606-793-4348 ask for David.

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ben fitzherbert

Jan 23, 2019
0

When I purchase a 2018 Rav 4 from sun Toyota I was talked into getting Sky link by finance manager I was told it would save me money on my car insurance. My insurance company would not give discount for this.

The salesman told me that if I was not satisfied with this I could cancel, When I took my car into service last week I tried to cancel . I was told that I could not cancel this service that it was purchased with car?

I am very disappointed with this dealership and would never purchase another Toyota, When I bought car there was money due back to me from previous warrantee finance manager said I would receive check back with in several weeks. After 2 months I called to find out what situation was I was told by women in office that finance manager never turned in paperwork. 00 a month…

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Benny Cavazos

Dec 28, 2018
0

A couple of weeks ago I had my car serviced at Fred Haas Toyota Country and the service rep said my battery needed replacing due to it failed a test. Later I was told by the service manager Barry Whitlock to bring the car in and I could get the battery replaced at a reduced charge, I visit the Toyota dealership in Tomball, Tx last night to replace the battery per Barry Whitlock and

after waiting over an hour the service rep said they could not replace battery because when conducting another test the battery passed the test per technician, So I had to take my car home with the possibility that it could not start at any given time. Which the car belongs to my wife and it could leave her stranded at anytime in her daily commute.

I was told to bring the car back and if the battery failed, then…

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lenwood Bruce

Dec 23, 2018
0

00 dollars and a dead Toyota 84 month battery

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Tammy Owens

Dec 21, 2018
0

I paid cash up front to the Toyota dealer bought brand new for my 2011 Toyota Rav4 4 door 4wd 4 cyl 4 speed Vin # JTMBF4DV1B5041828 in 2011 and I am very disappointed with the outside rubber molding on my window front and back it is like it was a bad batch of rubber or something they are falling apart my car is always in the garage so don't know why it is doing this, I have always owned Toyotas all my life and never had this problem, im just asking for Toyota to sand behind there car and replace front and back molding on my windows , Please help me out if possible..

Thank You , Tammy Owens Cell 870-754-2345 9809 Old olvey rd Harrison Arkansas 72601

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Barbara Villacorta

Dec 19, 2018
0

My family and I have been a loyal Toyota Customers since 2002. Nothing but Toyotas we bought, but now they have no customer loyalty from me any longer. I went 3 weeks ago to look for a SUV and to trade in my 2014 Toyota Corolla. I picked the SUV I wanted and they low balled me with the trade in for my car. I no sooner had the SUV a week when they called and said I needed to bring it back because the finance company would not approve the financed amount, so I came back and chose another and a little cheaper SUV with lower mileage...to this point no problem but sad I could not keep my first choice.

Well, the day after I brought home my Nissan Rogue I got a chance to really look at the car which had scratches and a dent in the hood. Again, not so much a big deal because it is a used car, but…

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Maphefo

Dec 14, 2018
0

i had a breakdown on dec 9th and my car was towed to the Rustenburg Toyota dealership. the next morning I went and marius was introduced as my service provider. between dec 10th till 12th I have been fed with different stories of what could have caused the breakdown. on the 13th I escalated my query & dissatisfactions to service department manager who promised to get back to me on the 12th and as at today, dec 14th I have not had a word from him/them. My car is still at the dearlership workshop and no update is given to me.

072 406 5040

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Roobina Gorjian

Dec 11, 2018
0

My husband has Corolla 2004 Manual Shift and I have corolla 2003 automatic. We both take our cars to Toyota Dealership. My husband takes his car to ElCahon - San Diego for service. A month ago his Transmission was making noise he took it to his Dealership and he was told it is ok to drive it since the resolving the problem will cost him too much.

A couple days ago her Transmission died and his car stopped in the middle of the Freeway. He was luck did not get killed by other cars. He had to tow his car (paid $170) to the Dealership, missed two days work because they told him did not have time to look it the problem till next day.

Then next day he called and he was told he need to pay $4,500 to replace the transmission. We both did our research on line and learned that a lot of people had…

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Trevor Shannon

Dec 10, 2018
0

Good day,

I recently purchased a 2018 RAV4 SE ( Nov 18) from Canyon Creek Toyota in Calgary Alberta. I purchased this vehicle for my wife, we were well treated by the dealership, and by our sales person Eric Reyes. After a couple of weeks my wife noticed a crack in her windshield in the right bottom corner, it quickly spread across the entire windshield, so it needed to be replaced. I contacted the service dept, and to my shock, I was told it would be $945.00 for a new windshield and 1 hours labour. I was shocked at the price, my windshield for a 2015 Santa Fe costs $250.00 to replace. Jeff Penner from their Service Dept, was able to get the price down to $805.00.

I'm upset that the sales staff did not advise on the expensive cost of the windshield replacement, if we had of been informed…

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Mrs G McKenzie

Dec 9, 2018
0

I just purchased a 2018 Toyota Tacoma and I am very disappointed that there is not a mirror on the sun visors. I'm sure this item is missed by many other owners as well. This item should be considered for future new vehicles.

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Nomsa Lukhele

Nov 30, 2018
0

I had applied for a vehicle at Toyota Monument ( Nardus) was the sales person who was not keen to help it was like am forcing him, it was such a drag even to get the feed back. Then went on to try Toyota Halfway Fourways, Sales Person (Godfrey Mulaudzi) .

I then moved to the other branch but still got the same treatment but even worse I was approved and told to come collect after depositing R5000, then am later told the bank has declined because my salary deposit and bank statements do not match and no one cares to call and explain to me..

I mean why would one reason like that while on the application it was written that its a new job and attached is the new employment letter. they really don't want my support I shall go to other welcoming dealerships that have way better customer…

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Maurie Richie

Nov 21, 2018
0

I took my car in to have brake work done. The brakes were making an even louder noise the following week. I took my car in the following week and I was told that they needed to do the brake work again.

This is very disturbing because the brake work was not done properly the first time and created a safety risk. I will not be returning to this dealership because I do not have faith in the quality of the work that could be done to my car.

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randall mclearen

Nov 19, 2018
0

I agreed to be a cosignor on a 2019 4runner I told the financing dept at midland texas Toyota to address everything to the original buyer when paperwork went thru they put everything in my name registration warranty everything sent to my home as if I bought a 52000$ car I was lied to all around I have been under the understanding a cosignor is responsible if the buyer don't pay you will I bitched to them they said its the same I call bullshit they even dropped my credit score 50 points I am not worried the payments wont be made I'm just pissed how the financing side lied to us I will not ever deal with Toyota ever again in my natural born life I cant wait to rip their ass on warranty issues I will not go away on this deal I rate them minus 5

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lois thornhill

Nov 19, 2018
0

really disappointed

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Walter Mookini

Nov 13, 2018
0

DEALERSHIP: Toyota of Orlando TOPIC: The Loss of a Potential Sale On Saturday November 10, 2018, I went to the above dealership to get a new car. I have a 2016 Prius V. I was handed off between 5 different people for some reason. One of them was Pedro. I was looking to purchase a RAV4. Pedro gave me the dealer’s price for a 2018 RAV4 XLE. I requested additional information of price with tax, tag, etc. Pedro stepped away and before I knew it he was servicing another couple in the next cubicle. I waited 25 minutes. Seeing that he wouldn’t be done anytime soon. I gathered my belongings and left.

Upon arriving at home I phoned the dealership to speak to the Sales Manager. Whoever I spoke to was curt and snippy. He “assured” me that he would relay my request to the manager. Today is Tuesday.…

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Walter Mookini

Nov 13, 2018
0

DEALERSHIP: Toyota of Orlando TOPIC: The Loss of a Potential Sale On Saturday November 10, 2018, I went to the above dealership to get a new car. I have a 2016 Prius V. I was handed off between 5 different people for some reason. One of them was Pedro. I was looking to purchase a RAV4. Pedro gave me the dealer’s price for a 2018 RAV4 XLE. I requested additional information of price with tax, tag, etc. Pedro stepped away and before I knew it he was servicing another couple in the next cubicle. I waited 25 minutes. Seeing that he wouldn’t be done anytime soon. I gathered my belongings and left.

Upon arriving at home I phoned the dealership to speak to the Sales Manager. Whoever I spoke to was curt and snippy. He “assured” me that he would relay my request to the manager. Today is Tuesday.…

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Neil

Nov 8, 2018
0

the new car just purchased, 2 weeks, 6 day in repair center, after 2 time repair, the "check engine light" is on all the time. the service is very bad.

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Hue la

Oct 26, 2018
0

Had my car service today, just paid $249, and having a non-washed car back, to say that other cars I saw were washed for giving out. Was there a criteria or selective process windsor Toyota does to decide which cars can be ignored or neglected.

Not happy with this service at all. Should all customers to be treated equally ? I have never complained in term of prices or anything, having my car kept for half of the day, this is what happened.

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Joseph DeCook

Oct 26, 2018
0

At purchase time, I bought a third year of Toyota Care (except that it turns out to be "Total Care Auto"). When I was about due for the middle of the year tire rotation I heard a squeal from the rt. front brake area.

I went to take the tire off and I was not strong enough with Toyota's lug wrench. I got my long handled click type 1/2" torque wrench and discovered the torque was at 137 ft lb. lb. So, I took the car in for tire rotation and fluid level check.

I was very vocal about the over torqueing. The service lady said the service dept. was supposed to hand torque and that if she had a flat tire she would not be able to change it either. Well, they did the mid year servicing. lb.

Also, the hub caps were incorrectly installed in that you could not get the deep well socket to go on the…

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Scott Shore

Oct 22, 2018
0

My wife and myself plus my parents have purchased around 10 cars and trucks from Classic Toyota in Wilkesboro, NC. We were having great service until it changed from Victory Toyota to Classic. We have just purchased a 2018 Camry.

There is a issue with the door rattling. I have been put on hold for over a hour total and been ignored with promise of return calls. I have been told that this is a 3 to 4 hour fix.

They are not wanting to supply rental car for time it takes to repair. I have had to call numerous times just to get a answer for repair. This is no way to treat a loyal customer. We have never had a warranty claim in the several years we have been buying from them.

I doubt that we will ever buy from Toyota again.

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VINCENT KENNEALLY

Oct 21, 2018
0

I called 18003314331about a week ago and put in a complaint 18162425 and spoke with sharyce and was told that a manager from millennium Toyota would call me in the morning. No one called me so I called again and as a result I spoke to a different manager who said they would look into this complaint and call me back. As of today I still have not received a call back.

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RIANA IMMELMAN

Oct 12, 2018
0

I have been contacted by Toyota because there is a fabric default on my Toyota Yaris aerbags and seat rales. I made an appointment for 7H30 today, 12 October 2018. When I arrived fistly I was told that there is no service loaner, or curtesy car.

00 if something happens to the car. I responded that Toyota must have insurance in place. I had work at Ford south Africa and my father for 30 years and we know that it does not work that way. So then the gentleman told me that there is no such thing as a courtesy car.

I just want to confirm that I am going to my attorney wich will provide Toyota with a document stating that if there is done any harm to me or any passengers during an accident due to malfunction on the aerbags or seatrailes because of neclegtion on Toyota 's side Toyota is going…

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Thinh Nguyen

Oct 8, 2018
0

Dear whom it may concern,

I have just had a bad experiment in one Toyota dealer (Mike Calvert Toyota Scion - 2333 So. Loop West, Houston, TX 77054). I have my car fixed at that place for the airbag inflator recall. It took a few hours to be done, and after I received my car after the maintenance, I noticed that the steering wheel is not straight, not balanced or centered. I should have reported the problem right away, but I was in a hurry. However, when I get home, I called the service, told about the issue, and received a 3-day-after appointment. I returned there as the how the appointment is, described a problem, and showed them the receipt of that recall. Finally, they say they did nothing and ask me to pay $100 to fix the steering issue. Ok, I don't need to tell how this is ridiculous…

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Veronica Szymczak

Sep 21, 2018
0

Larson Toyota of Tacoma sold us a 4Runner then after we paid for it in cash they said it had already been sold. Then they offered us another one but couldn’t get it from the other dealer. Then they offered us a third one for an extra $500 and after driving over an hour for a second day we arrived to find out the 4Runner wasn’t there and the salesman didn’t know where it was.

We then left and they couldn’t give us our check back because it was the weekend and they couldn’t get the safe open until Monday. An assistant sales manager called us on Monday and asked what he could do to make it better and we said the only thing they could do is sell us the 4Runner they offered for an extra $500 for the original price and

he said he would call me right back but never called.

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