Toys R Us

DATE: AUGUST 28, 2023 TO: TOYS “R” US PHILIPPINES SUBJECT: CUSTOMER SERVICE COMPLAINT

I am writing this letter to your good office today to explain about a bad experience I had at Toys “R” Us Harbor Point Ayala branch on August 27, 2023 at 5:11 p.m. I was buying with my child a Magnetic Drawing board and noticed that the box of the said board wasn’t looking good so I asked if there was a new item because the one that they are giving me is like the one that they were using as a demo for every customer who are buying the same product and has a lot of tape all over the box and actually looks used. The customer service agent Ms. Jaime, who is attending to us, told me that they can replace the box and just will be shifting the items from the previous one as it is still new and I settled for…

I purchased about 70$ worth of items and a minute later found a coupon for $10 in my car. Went back to the store where an employee told me they wouldn’t honor it cause it would mean returning and rebuying the items.

I complained with toys r us online and their response was to go back to the store so they could return everything and process the coupon. I am not wasting travel time back when they could have made this right by even sending a $10 gift card in the mail.

I would recommend shopping at places like Walmart and Amazon where they value customer service and would have honoured the coupon right away instead of complaining and being told to travel back to the store ! Or giving a gift card via mail in that amount

Im upset with not being able to track my order. I can't see where it's located and I have a child with disabilities that likes to check.

i am very disappointed with i service i receive from those ladies all i wanted was a refund

I returned an unwanted gift I had ordered on 25/11/22 today 2/3/23 I am still awaiting a refund dispite numerous emails to customer service the reason I have been given is a backlog.now they are not answering my emails.surly 3 months is unacceptable to wait .my order no was 963590 my ticket no #354739 Nombali has been dealing with my emails but is now not replying

After today I don’t plan on even entering a ToysRus store again simply because they lied to me. My 9 year old daughters birthday is Saturday and because of covid and we didn’t have the space before she is having her first birthday party with her actual friends from school not Grandparents and mom and dad.

So as you can imagine when I ordered a Drone on the 8th of January I was pretty confident I would get it since it said it was in Mississauga at there warehouse and I’m in London about 2 hours away.

First it took 2 days to process but then it changed to shipped. Well as the Party got closer panic set in, because I couldn’t afford to buy another gift with over $100 tied up with this one. 2 more days and still saying shipped so I contacted the shipper and found out that they haven’t gotten…

I was there in Sunway Pyramid Toys R Us on Monday, 19th Dec 2022, around 3pm. There was a malay lady staff who helped with wrapping service not looking friendly. I was there to wait for my presents to be wrapped and sudden think of I missed out to buy a little present for my son school gift exchange, thus I flashed and simply grab a tiny hot wheel car less than rm10.

Payment made just right after she finished packing my first batch of presents. I requested to wrap together with those presents, but she rejected me, show me unpleasant facial expression and informed that RM2 I paid in my first receipt only entitled for my first batch present wrapping service.

From my point of view, the wrapping service in your store should be pleasant and make customer life easier, somehow we pay for the…

Aggravation of call from customer manager Bianca, lengthy correspondence and process filled with confusion, with no internal communication,,, she raised my blood pressure which I don't have lol, two online store gave me defected good no quality or compensation just my problems just in time for Christmas...please listen in to call and see all the communication to get more clarity of the situation created by the customer service team, no emotions and professionalism just a form a authority and bullying, I paid to get arrased for proceeding a refund for rejected goods

I came in to the whitby Ontario Canada location yesterday with a bag of toys about $300 worth to return or exchange as my child was given them and had doubles or they weren't for his age. I was without a receipt.

I go in and show the worker what I had and she said no returns no nothing without a receipt. So I said not even store credit she said nothing. So I picked my stuff up put it back in bag and left the bigger box with her so I didn't have to carry it around.

I walked threw the store being treated as if I was a thief. I finally had enough being followed around that I decided to leave. I go back to the customer service desk and she said ready to cash out?

Looked at her and said no here for my playmobil toy I left here with you to hold and she then got more workers to come bully me…

I went to Macy in Mesa,Az. 6535 E. Southern Ave to get a chair for my grandbaby. It said it was in stock. when I got there it was not there and hard to get help like they dont care.

poeple are doing Christmas shopping and need someone who care . When you Customer com in your store everyone happy you back. Cozee flip out 2 in 1

When to the ballito store bought items ,cashier said didn't go through so did the card again but I told I saw it say approved the first time, i received two messages approved and even went on line to check,when back to store they offered no help call the next day send mail as well still no help.

I would like to file a complaint on Toys r Us for American dream Mall East Rutherford New Jersey. Yesterday was my daughter's birthday and we were celebrating it at American dream Mall and I decided to go to Toys r Us me and her father to buy her toys.

It was a very first time going to Toys r Us. But when we enter and went upstairs to go shopping we will automatically racial profiled by a employee in the store she followed me and my family all around the store.

She also kept standing automatically directly behind me or my child's father is back and she also follow us in each and every toy aisle. Every toy that we touched she came over and fixed it . She kept walking back and forth in between us while we were shopping and she bumped my arm.

She follow us around the store until we got in…

Toys R Us in Richmond B.C. Canada.

The manager (Asian lady) at this location is very rude to customers, not just me but the way she use her tone of voice to all customers. I had bought a stroller here before and has lost my receipt and was help by an employee to find my receipt and was able to exchange it for another one. But this time I needed to change my gift cause I bought a wrong one, I was help by a employee and everything was going fine until this manager approached me with rude behaviour and unhelpful questions. She told her employee to not help me and not let me exchange my gift. I will not shop here again and my family and friends will not shop here again. This is a kid place with very rude management.

I went to toys u Us today to get my Huggies pants size 6 because they had fone me to get it after I had ordered it last year when it was on a special they never had it and they moved from one place to another one and I went to them to get it but they didn't have it and the manager said they will call me they got my details so

I got a call and went to get it but they refused to give it for that price had to pay the full price so I think that is not right and the whey they tried me I was not happy with that so I want to now what you are going to do about it please let me know on 0791538967

I visited the Baywest Branch in Port Elizabeth on 27 February 2022. i told the cashier that this is not the price on the shelf and it was the last one, he took me to the shelf and called the manager (Carmen Williams), i explained to her that this is the price and

she said i need to check the Barcode of the item and compare it to the barcode underneath the price on the shelf. I explained to her that the customer does not shop and look at barcodes, we look at the big price.

Imagine if i had to go shopping and compare barcodes to each item i buy. I told her this is the price i see and i expect to get it at that price. She told me sorry she cant help me.

I told her this is false advertising, she said sorry and if im trying my luck. Im not happy with this service, the last time i checked is…

Toysrus locate at Pembina HWY Winnipeg. I would like to give 0 star if I could. WORST toysrus store experience I ever had. I got a BNIB gift from my friend, I don't like the set, and want to exchange another set.

a cashier's name start with A and end with A didn't do exchange for us, and ask me she will only do refund if I return the entired items in my receipt. that's impossible because I only have this item as gift, I have no way to get the other items on the receipt. WORST experience!!

just strange to another Toysrus and finish the exchange.

Botshilo from Toys r us wonderboom junction lacks empathy and customer service! She's actually full of nonse, high drop out kind of behavior. Contact me @ 0769406320 for full story. Won't b buying from any of these shops again

Not delivered product from long time and keep money With them. My kindly request to Toyrus that can you please refund my money if you can’t give product to customer on right time not even after a 15 days. i can’t wait for your five day reply my case number is 01022902. Order number is. 04629429

I have been making a complaint about the linkamals sloth. I have bought 2 of these toys have not had any problems with any other linkamals. But the sloth my grand daughter again had her finger caught in the back of the rotating arms.

Im not happy about it. I also want to return both of them to the Meijer I bought them from. But do not have the receipt or box. 1 is at my house the other is at my daughter's house. Please respond

It was very poorly this is my trucking number [#622550] they did not contact me to let me know there we’re moving I bought it 21 July today date 13 Aug there said a week by email and the week is up I’m very angry they didn’t care to let there customers know that they were moving I will not shop here online again very poorly it was they did say there could refund me but

that not want I’m after I want my Package how can yours get away with this and I have been waiting for a email I’m very angry

i bought an ipod touch 6 gen and it won't do anything and won't turn on and charge please give me a call at (814)687-3946

Today 14/4/2019 reach Bukit Indah Johor Toysrus, purchase Lego City Fire Station RM 289 but no free gift instead the promotion still on. Regret to say your advertising very bad. Suppose to highlight ‘ free gift untill stock while last’ without any highlighted you make deceived customer

I called the Baby's R Us located in Clive Iowa. A woman named "Sherri" answered the phone. I had asked her if that store was one of the ones going out of business. She said yes. I asked if they still had cribs.

She said yes, they had two left. I asked her the price, in which she responded I had to go in and look for myself. I asked if she could look for me seems I live in Colfax and didn't want to have to travel all the way to Clive with my two-year-old without knowing whether or not it was worth it for me, and it had just snowed.

Again the woman stated you will just have to come in yourself and then hung the phone up on me. Having worked in customer service myself this was very rude and appalling to me.

99 plus tax and was told it was priced wrong I work in retail as a supervisor and I know if the price is marked wrong ,you give it to them for that price. the cashier took of that price and charged me the higher price. 99 .

I also know about the super refund and would like the super refund. Her cashier number is 2241762 and my transaction number is 2113:4 I would like something done about this or I will go to the corporation . I want my refund Thank You Melissa

My name is danaris and I worked with Toys R Us in the City of Mesquite for a little while doing seasonal work only worked about a week and a half maybe 2 weeks and quit decided it wasn't for me and I never received a call or anything about my check and still haven't received my check since I believe it was November and that's a big problem and

if this doesn't get resolved then I might have to get attorney or something to resolve for me because it's very unprofessional like to not contact anyone when they have been trying to contact you about their check they worked for

The Sand Castle Gliding Bassinet was delivered in the rain today and it was soaking wet. I want a refund because I am sure it is damaged

I Was a customer at the salisbury location on Sunday evening around 4:30 pm 2 very rude employees one name Biona another name Chavare (or something like that ) was very rude and disrespectful to another employee

00 on toys for my grandchildren. At the register, my daughter and I had a question about the price of an item. It turns out that the item was stocked in the clearance section in error. The manager by the name of Cora was very abrupt when explaining to us that the item was full price.

That being said, I wanted to purchase a bike for my grandson and was told that there were none in stock.

Meanwhile I pulled the sales slip off of the bike (that was in stock). 00 fee because I was buying a floor model that was already assembled. Again Cora being rude and condescending stated that I had to pay the fee and started to walk away.

I told her that the training wheels were uneven and I needed them to be aligned. She made me wait for 40 mi utes and said that someone would come up and fix the bike.…

00 on toys for my grandchildren. At the register, my daughter and I had a question about the price of an item. It turns out that the item was stocked in the clearance section in error. The manager by the name of Cora was very abrupt when explaining to us that the item was full price.

That being said, I wanted to purchase a bike for my grandson and was told that there were none in stock.

Meanwhile I pulled the sales slip off of the bike (that was in stock). 00 fee because I was buying a floor model that was already assembled. Again Cora being rude and condescending stated that I had to pay the fee and started to walk away.

I told her that the training wheels were uneven and I needed them to be aligned. She made me wait for 40 mi utes and said that someone would come up and fix the bike.…

I placed an order on 12/5/2017 and paid to expedite the order for a my nephews 5th birthday party. The confirmation email received stated the gift would arrive either on 12/7 or 12/8. It was needed to be there for his party on 12/8.

On 12/9, the package still not delivered. When I tracked the order it stated estimated delivery was 12/12. I contacted customers service, waited almost one hour to get a support person on the phone then I was hung up on without any call back.

I then called customer service and after waiting another 20 minutes I used to option for an support person to call back. This was a complete waste of time. The customer service reps had no answer why the package wasn't delivered or shipped on time and informed me to contact FedEx.

I requested they contact FedEx but, was…

I spent over an hour shopping with the intent to put my purchase on layway as it is advertised all over the store. When I went to the front to put it on layaway I was told that it's been put on hold because they've been busy there putting it on hold, I then talk to the manager named Eddie at the Clovis California store was very rude to me and said they were discounting it until Tuesday.

Store in Hhds. Never have good experience with this store. Being in management for 43 years for retail I would clean house in that store. ITS ALL ABOUT CUSTOMER SERVICE. I was looking for Doc McStuffins Nursery and I called asked if they have any.

It is a 40 mile trip me, they said they had a few on floor. Asked if they would hold one til I get there. I understand after 2 hours put back on shelf I was told manager said NO.

last year I ran down and the item was gone. I know the stores thought that maybe I will buy another item. The items are not on-line. Feel tone was rude and I just WILL NEVER DEAL with a store that the employees have NO CUSTOMER SERVICE.

I went to the melbourne store in florida where i live tonight and waited in line for 45 minutes before the doors open for black Friday that was not bad but when i got in the store i was upset because TOYRUS lied about all legos were going to be 40% off.

And only 20 legos were 40% off . Now thats false advertisement when you tell somebody all Legos are 40% off that means all. Now there are more than 300 different sets . i want you to tell me why you guys lied about your legos.

I sent a toysrus gift card to my grandson. It never got there. I have been trying to get help with getting a replacement since early October 2017. I have been given phone numbers to call, a reference number and a case number but no help.

I was told to email proof of purchase and someone would contact me within 10 days. That was over 2 months ago and I'm still waiting to be contacted. I can't believe that a company that I have done business with exclusively for toys since my children were born, and that's a long time ago, can't find the decency to have someone help me.

I'm really glad you're having financial difficulty and I hope you have to go out of business. You deserve it. You should be ashamed of yourselves. All future toy purchases and gift cards by my family will be made through…

To whom it may concern, Re. Order no. 6707353734

I have been purchasing items from the US for some time now and it's has always gone without a hitch. Early this morning I purchased a couple of items from your store ...very exciting as purchased two items we can't get here in New Zealand. Unfortunately I made an error and I used the incorrect Postal Address via PayPal. I realised this a couple of hours after ordering to find it was outside the cancellation window. However I assumed all would be fine as surely the address could just be changed ( it's going to Oregon and the correct address is in Florida ) The items had not been sent ( and at this present time are still waiting to be shipped. )Well after 2 hours trying to sort things out via chat...having to tell the same details over and…

That's funny to me! 100 words or less on why I am not happy!! Check your records! This is the third time I uses you this year!! I ordered three items on line.. The on line system WOULD NOT LET ME SEND TO MY TO MY HOME..

I though ok all three items will go the same time! NO. The cheapest item went first......... I sent an email saying how upset I was.. JOKE!!! THE NEXT ITEM WENT TO THE ADDRESS WITH MY NAME. WHAT THE HELL??

WAS GIFTED WRAPPED SOOOOOOOOOOOOOOOOOOOOOOO POORLY!!

Cashier tegan was taking pictures allover the store. I asked her for help and she told me to help myself. She then began to tell me she doesn't get paid enough to deal with me and her boss is wrongly trying to fire her.

I continued shopping and watched her take more and more pictures on her cell phone until I left

Why can't my son use his toyrus gift card to buy a PlayStation store card?That makes no sense someone gave you 50 dollars for that gift card what does it make a difference what they buy with it?

Hey I work at the toys r us I work to hard there to be getting treated disrespectfull Christian is the supposed to be manager when she doesn't do her job as one she disrespect us an say wat she want to say to the co-workers and if someone disrespect back we get in trouble an get layed off she rush us to get the stuff off the truck an don't even help us she just stand an have conversation with other co-workers she doesn't help pull U-boats do nun but

just sit there and go off on every one an I got fed up with them keep messing with me instead of disrespect them I call my mom up there an when she want to talk to them they ran an hide but my mom stayed outside the hold time an I can't never make an report abt things cause some of them well stick together an say that I'm lien I get follow…

I went to buy a Thomas the Train fishery set and the price said $34.99 there were 2 rows of them. When I went to pay they said it was $99.99 I told the guy what the tag said but he told me the price was wrong! If it was just 1 in that spot I would have understood but it was 2 rows so I believe working in retail myself that this item should have been given to me for the price it said $34.99.

Most rude Behavior I have ever experienced in any department store from a store manager who was extremely volatile and rude to my wife. He is the manager, or so he says, and is an ex-marine therefore his Integrity should never be questioned.

He is a disgrace to any manager. For reference purposes, he is or says he is a manager all the South Portland Maine Toys R Us store.

I went to Toy r Us on W. Gate Blvd. Greensboro, NC to purchare a girls Shopkins 18" Bike. The associate explained due to the date of the holiday season I could only purchase the product unacceptabled. There was no way I could even make the purchase and pay to have it put together. Very unhappy and disappointed.

Now you have a TV advertisement for a bike sale. Confused ro say the least!!!!

Very unorganized and inefficient in serving customers in a timelyear manner. Waited 30 mins to pay off several layaway accounts. And then another lengthy wait in retrieving my lay away. There was things that were missing from my lay away and was told it was placed with other lay aways not belonging to me.

When approaching the manager about this issue, no resolution to the matter and actually was upset that I brought the issue to her attention.

Service desk doesn't answer the phone. Once connected they hang up did this several times on 12/8/16. The 1800 corporate number long wait times. This should be better controlled since you know it's Christmas times.

m. to wait in line for the Nintendo NES system along with my cousin who also wanted one. I did not think it was fair to hand out to children under the age of 16, it should have been one ticket per household so by the time the manager got to us there were no tickets.

I was very upset as well as the other customers waiting behind me. 00 later that day to shop for a kids Christmas partfor our social club had I known this I would have taken my business else where and had my help meet me somewhere else.

I am very upset over how tickets were handed out. Thank You Gina Caito

To whom it may concern: I bought some merchandise from toys r us online very please with all the products except for one, it was the wrong item so I returned it to 970 whiteplains road store. After I returned the item on my way out I saw an employee at the other end of the return desk who I think was the manager if I can get a plastic bag, she was very mean and

told me that people come in here and ask for a plastic bag and they steal. She assume that I was there to steal. Her response was load and it made other customers looked at me. That was not a nice way to treat a customer.

She had no name tags on I have been going to this store for 8 years will not go there anymore.

I live about 45 min away so I had some friends at the Hattiesburg store at 4 am after the store had opened a manager tells them the tickets were given out the night before at 10pm. My complaint is why did this store feel the need to lie?

When I called the night before at 8 pm they couldn't give out tickets yet 2 hours later they do. I have spent tremendous amounts of money at Toys R Us over the years and it saddens me to know that I will never step foot in any of their stores again.

Walmart will have to suffice I'm not mad because I didn't get the toy I'm mad because the store felt the need to lie.

I was checking out at the Colerain, OH location on Saturday November 26th around noon. A younger female was ringing me out and made the remark " Oh, your child must be really spoiled, hopefully this is their first christmas" then proceeded to roll her eyes several times while scanning the toys. I was completely embarrassed.

It's sad you have employees who are supposed to be representing your business and instead she made me feel bad for shopping there. Highly dissatisfied.

I was at the Fairlawn Ohio store today. I was talking to a young lady named Shyanne. This woman who works there named Sierra came into the conversation. She was very rude to this young lady. If this is how your employees treat each other new hires I will not be shopping at your stores again.

It was totally uncalled for. This woman should not be over seeing new employees at all. I personally wouldn't hire her for nothing.

Ordered online for baby registry I ordered express shipping $20 and I received an email that my order had been received I seen on the order that everything I ordered was in stock and was going to be shipped overnight I never received a follow up email saying my items have shipped it has now been three full business days and my order is still processing express shipping is one day processing One day ship this is ridiculous called in to see what was going on and

was told that I could not receive a refund for express shipping that when I got tracking order I could call again and request refund The represented stated that it was at the warehouse that warehouse could take between 5 to 7 days before they ship ridiculous