Toys R Us

Went to Toys R Us looking for a special toy for my grandson ( Battle Spider ). 99! Made s special trip to the store 12/1/2015 to purchase. Upon getting to the register we were told that the price had changed and that they would not honor that price. 99.

Everyone be aware that they don't update their website on a timely basis!

We attempted to purchase a few items today and because of lack of training on the manager and cashier path were not able to do so. We had two coupons from toys r us which we wanted to use but they both insisted that they can't take them.

The manager (Larry) wasn't professional and made up stuff on the coupon and the cashier (Juanita ) was no help. After leaving we took a closer look and had notice what they were saying was wrong. We went back in and met the store manger who looked over the same coupon and agreed it would work and we were able to make our purchase.

Point is if you don't know, don't try to act like you know and make the customer look like they are stupid; just be grown up about it and act professional. I would like to see or hear from someone to make sure this doesn't…

I ordered a gift card on 11-22-15 and received a shipment confirmation on 11-23-15 and as of today I have not received the card . When can I expect this we are having our Christmas party on 12-6-15 and my grandson is going to not have a gift.

I think in 6 days it should have been here and I have tried tracking it on your site to no avail. Please help

My mother, niece and I visited the toys r us on Nicholasville Rd in Lexington, Ky. 99. 99. The female manager (didn't catch her name) was EXTREMELY rude blaming it on black friday and wouldn't honor the price. 99. Needless to say we left everything we wanted to purchase and walked out disgruntled. 99.

I didn't take a picture because I never thought we would have this problem and the only one I could find on the site was a radio flyer with no pedals. The bike we had did have pedals and was a 12".

Yesterday I went to the Toys R Us located at 450 South State Road 7, Wellington FL 33414. I went for one specific item-the Dareway segway. Yesterday was the last day of the sale and I waited for Saturday because I wanted to get the extra 10% off for using my store credit card.

Unfortunately the item was out of stock. I went to customer service to ask if they may be had some in the back. The girl working the customer service desk acted as if I was bothering her to check if there were any more available.

she then said", Its while supplies last". I was so bummed. I am a single mom with no child support. I am raising my son by myself with no help from anyone. To buy this segway for my son meant everything to me but I needed to get it at the sale price and with the additional 10% off, I went…

Extremely rude and ignorant manager at the Toys R Us in Coquitlam, British Columbia, Canada. I'm not even going to get into all the details of the problem, but suffice it to say, the manager was arrogant, and didn't care about my complaint at all.

All that was needed was to exchange a Scooby-doo item my wife had purchased that had a broken wheel. All we wanted was the same vehicle-not money returned- and nobody else sold the vehicle as it was a special "Toys R Us exclusive", but because the receipt was misplaced, the manager wouldn't exchange the item. Total ass.

With the prices Toys R Us is charging, you would think they would employ someone who can figure out how to make a customer happy without insulting and degrading them. Ridiculous policy on returns. Will be shopping at Walmart…

99. I rang the bank to report a fraud because I and my partner haven't been to Toys R Us for months, when the women looked into it she said it was from the 11th September 2015, which I did purchase a Lego set the women said what might of happened is that there was something wrong with your system and

that's why it took so long. I am very disgusted that is has happened and I wasn't informed about the situation. I no it's hard to no who purchased goods on their cards but you could send a message through facebook informing people you have had a glitch or try and contact the banks so they can inform people.

I spent an hour on the phone trying to sort it out. Can you find out what happened that day and inform of what happened.

My family has had a most disheartening day with ToysRUs. My daughter and I went to your Fort Wayne store on Sunday when it opened looking for the Tonka 12 volt ride in dump truck that was on sale. The store claimed they had none.

We were told to call on Thursday to see if any came in. I called this morning (Thursday) at 9:30 and was told there was 1. I explained that I was not able to transport it in my car and would need to pick it up when my daughter got home with her Jeep.

I asked if I should come out and pay for it beforehand and was told that was not necessary. It would be held for us until 5:00. I called back after talking to my daughter and told the person on the phone that we could not make it until 6:00.

My daughter is a teacher and is planning a party for children with cancer.…

I was recently shopping at the Toys r us in new port richey, fl. I usually take my son there and don't really mind the prices being higher than walmart, because I liked the environment of being geared completely around children.

I have always appreciated the customer service, until today. When they customer service goes, and the prices are still higher, definitely not worth it. My son and I spent alot of time today walking around the store making our christmas lists for himself and everyone else.

We planned on purchasing a few small items. One of which was a small lego set, that was fully stocked and labeled on the shelf. The entire time we were there he was talking about it, and looking at the package telling me all about it, super excited to hurry home and build it.

When we went to ring…

I was in the store 8916 Miamisburg Centerville road in Dayton Ohio and I made a purchase the qualified for the 20 % off 1 item and the $10 gift card. When checking my receipt I realized that to get the gift card, the return value for 2 of my items was $10 less than I paid.

This is not rewarding the customer for spending money. Then when I got back in the car after going back in and asking about it and was rudely treated, I returned the merchandise because of this. 00 and received $4 back.

I will not return to that store but would like the register checked for an overage . I am a retail manager so I know that when giving the customer a gift card , they should not be paying for it.

I have in the past spent alot of money at toyrus but will not ever purchase anything there again if the…

I ordered two matching toys, one for girl and one for boy. I received a confirmation and several days later a shipping delivery date. Now a week later I received an email stating the girls toy was cancelled boy toy was being shipped.

I called the Toys R Us customer service line and their response was it was out of stock and offered no alternative. After vigorously complaining the representative offered to try and locate this item in a store near me. He told me there was one of these items approximately 10 hours driving time away and if I wanted it I could go get it, but they would not ship it to me.

Hearing this outrageous statement I demanded to speak with a supervisor and waited 35 minutes. Of course no solution was offered by this person either. This is not the first time something…

I have unsubscribed several times from babies r us and toys r us emails. It has been well passed the 10 days it takes to end the mailings. I keep receiving email from toys r us. Please STOP emailing me!

I do not want to hear from this company and it has become quite annoying.

Your rewards program is a joke! I just canceled mine as I have been buying gifts for my grandkids for years and have never received a single point to use towards any purchases. When I ask at the checkout stand about my rewards, no one seems to know how to determine where to find my points. I give up.

Headache over this ---- GONE !!

Good evening. I forgot to give my Toys R Us sales associate the $10 gift card coupon, so I went over to customer service to receive it. The sales associate told me I had 2 other customers in front of me I stated OK.

She was waiting on an customer and it look like she didn't really know what she was doing so sales associate Nick came over to assist. While waiting the employee waited on the other two customers plus more while I was standing there.

When Nick finished with the other customer he did help me out. I stated to the employee, did you forget I was standing here she told me no I didn't. That was not good customer service and I was very unhappy with her response.

Nick did apologize but overall customer service was bad.

I returned 2 separate packages in the mail. I rec'd an email confirming receipt of the return on 10/7. The two reference numbers for these credits is 393681757 and 393685517. I never received the refund to my original form of payment.

I called Customer service on 10/22 and complained of not receiving funds back to my account. Customer Service filed a case to the Billing Department # 151021-002379. I was advised I would be contacted in 3 business days from Babies R Us Complaint Billing Department.

I was never contacted by Billing so I called back Customer Service on 10/28 and provided them with the case number. I was advised that they couldn't process anything further and basically telling me there was nothing that they could.

This is literally the worst customer Service I have ever…

Ordered a Radio Wagon for my twin grandchildren's 1st birthday. My husband has been putting it together and guess what????????????? can you believe it??? No rear axle for a wagon!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Part # 100527. What are ya'll doing? Do your people NOT know what they are doing when they pack a box?

Does someone NOT doublecheck, do you NOT have a checklist for these folks or could they just NOT comprehend it anyway???? PANIC MODE - my husband had to go down to a machine shop and have one made because we do not have the time to mess with you anymore.

We ordered this wagon but I will probably never order from you again and IF I shop in your store, the box will be open and all pieces will be accounted for before I leave. NOBODY does their job anymore.

Your store has come…

I made a large order online under my toysrus account paying with paypal as it had 6 months free interest special. After placing order I seen I only had a confirmation thru my paypal account not thru my toys r us account, so I signed in to see the last order I made was june7, 2015 not oct 15, 2015 so

I went thru paypal to look up order and seen it was being shipped to the hotel we stayed at in june 7, 2015 when I called toysrus and order a tablet to be delivered there. So I checked my toysrus account and seen billing address correct and preferred address correct but it did have the address to hotel which I deleted and call toysrus 15 hours after placing order the…

Placed an order on line 10/2/15 Item #28702346,order#3236524688. Traced it to Estes trucking tracking#0841597065. They received the BOL but not the freight. I tried getting information from customer service #1800toysrus since 10/15/15 they unable to advise what happened to the order.

called 18882229787 today advised item has not been shipped. The charged has been posted to my credit card on 10/7/15 including $125 for freight. To-date no one has been able to provide further info. Need somebodies assistance. net or call 9084754877.

I was shopping at the Bensalem store my daughter fell now I found out she crack her tooth and my wallet was taken with keys ! They did not shit the store down the manage or who was in charge was rude my id and money was missing and o have been in contact with customers service but I feel lol how care I shop there all the time !

For my self and three daughters and baby shower gifts ! I went to use my card to make a return no id so I had to put my stuff back and my daughters babie rv that was on sale and other items so what am I suppose to do !

so I went home with a crying daughter with no birthday present and couldn't retrin the items so I could buy my sister a crib she did not get for her shower ; its been a night mare and I should of calls the cops and took my daughter to er for the…

Tracking Number: 9261299998160729769094 Where is this gift I purchased for my son birthday which has long passed July 21 I have spoken to dilivery company 4x and your company 3 times. I am in school very busy and frustrated with the process the toy started in Vegas and now is in Ma. Can u please get the toy to its destination 11465 snow creek ave Las Vegas nv 89135 702-355-0026 Francesca Cardinale, DMD

I have changed the password on the account in question. If you review the content of the message below you will see that I have not received any help with this issue. I can not delete my personal information from this account as your employee was incorrect, and buy changing an email it makes no difference because the person who has the card will continue to use it and the account is still in my name. I do not have this card, I would like my personal information off the card.

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Juan R.: Hi allison ulrich - thanks for chatting with the 'R Us Family! My name is Juan R.. I’m your ‘R Us Web Specialist. How can I…

I went to the Toys R Us store in Elyria, Ohio on Friday, June 26, 2015 to pick up something from my niece's baby registry. Out of the five pages of items, this store only carried 5 items. I understand that, due to the fact they aren't a "Babies R Us", they can't carry everything but, seriously, 5 items off five pages!?!

I asked them to call the North Olmsted store to see if they had the diaper bag my niece wanted and I was told that the North Olmsted store had two in their store. I drove to the North Olmsted store which is approx.

18 miles from my house. When I got there, the clerks couldn't find the diaper bag. None of them even remembered seeing that particular bag. The woman were extremely helpful and apologetic but they didn't have the diaper bag. Your store needs a better way of…

Went into Toys R Us store in Whitby, Ontario, and ordered 2 items to be sent to Upper Wentworth store in Hamilton as a baby gift from the registry. After about 7 days still no sign of these items. Called customer service and spent a long time explaining the situation only to have the call dropped by the csr. Called back again and went through the situation again after another long period of time was told to check with Purolater.

So now I have spent time checking with the store in Hamilton, 2 CSR's and now I have to check with purolater. Outcome of this nightmare was that items were in the Hamilton store all the time and through staff incompetence we finally get these items a week later.

This was unacceptable! I called Csr again Saturday 23rd May. Now it's 9 days later only to be told…

My Name is Yudith Saavedra I am writing to you because your manager at the location on 3330 N. just that my two-year-old doesn't like it . she had a very bad attitude she kept walking away while I was talking to her and trying to show her my receipts because it shows very clearly on my receipt that all items could be returned within 90 days with the receipts and

I have all my paperwork and my receipt for it and she still was very rude and wouldn't help me so I went to a different toys "R" Us in Melrose Park and they help me out so as far as your western location I will never shop there again because if you can't be a peoples person and speak to people with manners and

respect then they shouldn't be working there specially with kids having to see that type of behavior from a manager…

I called yesterday to find out what time the next wave of amiibos went on sale for preorder. You employee told me it started at 10am today. I just found out that the preorders started at 2am CDT. When I called toys r us all I got was a rude employee saying "its online only".

" "sorry its online only" *hung up* This is the second time toys r us screwed me with these amiibo preorders. I had a big problem last time I tried to preorder the lucario amiino. I will never shop at toys r us again.

It has come to my attention that you are now selling a Quija Board, the packaging aimed for little girls. Apparently you do not know how dangerous the quija board is. It is NOT A TOY!!! It is EVIL!! By selling this you are putting children & families in danger.

There are Many of us who will not shop in your stores or any stores that carry this item, until you take it from your shelves. If you really care about your customers, you would not continue to sell this in your stores. Ty

Introduced by my friend it was my very first visit to babies R Us . Excited i was due to the fact im going to be a grandmother for the first time and thought it to be a place of business i would return to for a long time.

Its been far from that . I experienced the worst customer service ever. I was in the store for a good two hours and spent over $1,000. When i got home i realized i was missing 5 pairs of baby shoes that were bagged separately.

I wasn't notified at all. The store had my information because i ordered a crib and received a rewards card that day. When i called to inform them i wasnt given the items purchased the response from the clerk that waited on me was a chuckle and " oh yea the bag is right here, i must have forgot to give it to you , and do you have your receipt? " I…

For the past two years shopping @toysrus in specifically in New Port Richey Florida, Clearwater Florida, and Wesley Chapel Florida I have had no success when looking for merchandise pertaining to collectors merchandise including the following. From a Collectors stand point this is unacceptable that A Big Company such as Toys r Us cant even keep enough stock in of any of these Items. From a Stand point of going in the store I have also gotten wind of certain stores and the managers in those stores are holding items for themselves or specific customers and it never reaches the store shelves.

Again this is also unacceptable as a customer never even gets the chance to purchase any of the items they are looking for. The toys r us in this area basically does the Collectors NO FAVORS What so…

I had a very disappointing experience yesterday in Toys R Us Hato Rey Puerto Rico I recently purchased a 7 inch Tabeo Tablet for my daughter during the month of December. The thing is the equipment turned out to be defective tablet wont turn, the screen didn't work. So I went yesterday to the Toys R US Where I bought it the one in Hato Rey, Puerto Rico, to have it exchanged by another tablet or for a refund.

And not only did I wait sooo long in line I was attended by this obnoxious assistant manager , whom which after looking @ the tablet just simply told me she couldn't accept the tablet because the manufacturing company wouldn't accept it. I told her the Tablet had arrived like this yet she didn't do much or anything to help out in this situation.

All I can say is that Toys R US..…

Went to the Harrisburg,pa store on 13 November 2012. The store itself was dirty,goods on shelves was arranged poorly and in some cases the packaging was torn,broken open and /or damaged. At the check out counter ,after waiting 15 minutes to check out a sales clerk rather rudely told us to go from the customer service desk to a check out counter where there was no clerk to check us out.

I will not be back to any toys r us store even though that is where we buy grand children christmas gifts. I am sure we can find another company that wants our business and shows it in a professional manner

I came in to toys r us on Saturday and bought a dress there for my daughter. The problem is that I live an hour away and the tag that makes the alarms go off was left on it. Of course it didn't make the alarm go off when we left.

Just wanted to let you know how much of an inconvenience this is because now she can't wear her dress until I can get up there for the security tag to be removed. I am a working mother and can't just run to Johnson City any time I want.

Thank you for your time.

About a week before Christmas We purchased a Tabeo tablet for my daughter, with the extended warranty. About two weeks later we returned it because the touch screen would not work at all. All the employees including a manager said that several had been returned and it was not a good product BUT my daughter loved it so much so we exchanged it. about 2 months.

I am sending this complaint because I have purchased the warranty and now nothing can be done which is ridiculous! How can you spend so much money somewhere for the customer service to be so poor and Toys R us is obviously standing behind both products because they are both still on the shelf! Never again.

On the wed before halloween my sister and i went to several stores in okc looking for my 3 year old son a transformers bumblebee costume for my son as well as a costume for my younger son and my sisters son. We purchased some clothes and 4 costumes.

My son was so happy when i told him we finally found his costume after a full day of searching. I left the store with one large bag assuming everything was in it after all, i had left my drink on the counter and my cashier ran it out to me.

I live almost an hour and half away from this store and after arriving home realized i had no costumes! I immediately called the store and they reassured me they would leave it at front desk for me. 3 days later itook the hour and half trip AGAIN to get the costume he had been wanting and they told me they…

The group interview was awful! We had to do a partner activity where we had to tell each other why we "deserve" to work for Toys 'R Us and tell it to the Human Resources (HR) Manager. Then, we got called in one by one for individual interviews, where we were asked the same question. The individual interviews were with the individual, the HR Manager, and some other manager, who looked like Guy Smiley from Sesame Street with giant, white pieces of Chicklets gum for teeth! If you're too dumb to figure out why people want to work for your company, you shouldn't be working!

The orientation was even worse. We watched an hour and a half of videos, filled out paperwork, and got a "grand" tour of the store. The best part of the whole orientation was the video on Code Adam (finding a missing kid in…

Recently I returned items to toysrus with receipts and unopened . The amount of the returns were fairly large because the items included a wii u system and games. The items were accepted without any comments. I also purchased other items that my grandchildren wanted for Christmas. I returned to the store and tried to exchange a wii skylanders starter pack for a wii u starter pack. The store did not have this item.

I went home and ordered it from toys r us on line. I took the original wii starter pack that had never been opened and include the original receipt. I was told that I had been blocked from returns. I am stuck with a toy that is of no good to me. I have called customer service and told to call back later because the service representative didn't know what to do. I have sent 3…

I shopped for X-mas at a Toys R Us store and bought nearly $200 worth of stuff. I wrote a check. It cleared 4 days later and then 5 days after that they credited the money back to my account. Wanting to do the right thing I contacted them and now it has been a week and a half of Hell trying to get them to take their money back. Again, I just wanted to do the right thing and now they want me to spend my own time, gas and money to fax them a copy of my receipt just to fix a mistake that is not even my fault!

I have been extremely disappointed with every person that I have spoken with on the phone at their company. I even had people refuse to give me contact information for their "parent" company. The only person that impressed me was the manager at the store I shopped at. I went back to…

Toys-R-us NOT wouldn't validate cards given as a gift because I did not have a gift receipt. 00 cards. When these cards were bought they were scanned and there should be a record of that charge or purchase that can be trackable only by Toysrus.

how can I do that ... I can't that's why I reached out to Corporate offices. NO HELP, hey get paid to read a script to you! Had wait over a month for a cell back after making TWO phone-calls.

00 lining pockets of a wealthy corporation. , Cancelling my Toysrus card and boycotting them. Gift cards only from Target from here on now! Never shopping at toysrus again!

I put the Loving Family Deluxe Edition Grand Dollhouse on Layaway back in September. I made every payment on time and today went in to make my final payment and pick up the dollhouse. I stood in line for an hour just to make my final payment.

The service is very slow and the employees are more interested in their cell phones and joking around with other employees than taking care of the customers. After I make my payment, I waited again for another 30 minutes for them to bring out my layaway items.

They bring out the accessories but didn't bring the dollhouse. The manager came out and told me they can't find it. They said they did everything they could to try to find the dollhouse but there is nothing else they could do.

It is completely unacceptable this happened. I put that specific…

On 12/06/2012 I ordered an item for a baby shower on-line, thinking that in-store pick-up would be great and a time saver. I couldnt have been more wrong. On 12/08/2012 I waited on a Guest services line for over 2 hours with tons of angry and disgruntled customers.

When I finally reached the front of the line, an announcement was made that the systems were down and no money could be refunded to any cards. Only cash transactions. After all of that time a bunch of people complained and/or left.

I waited 20 more minutes while someone when to search for my item which, although it was paid for, was nowhere to be found in the store. There weren't even any items similiar to it so I had to settle for a gift that I didn't even want but I was not refunded the difference for these items.

My sister…

On the 1/2/2013 I purchased a silver cross micro pushchair from toys r us purley branch. Almost after a few days of using this pushchair I noticed the left hand wheel wasn't touching the floor when pushing my 13 month old daughter, but to be honest this wasn't really a cause for concern.

On the 27/3/2013 my daughter was in her pushchair when I noticed she was rocking it from side to side, now this was a concern so yesterday the 30/3/2013 I returned back to Toys R Us store explaining the situation, a member of the baby department explained she would take it out the back and put some WD40 on the wheel to see if this would make a difference.. when she returned she explained that one of the bars on the side of pushchair was not straight..

I was horrified as my first thoughts was what if it…

i was expecting a delivery on the 19th november 2012 , i cancelled all my plans to wait in for this delivery as i was also waiting for a delivery from argos , i was trackin the order online which told me the items had been out for delivery , 6oclock came and still no order i go online to track it again to find it sayin courier to reattemp , i phone them for them to tell me he has been , obvoisly not wen i had waited in all day nowin i was due an argos delivery , now i have to cancel my plans for tomorrow to wait in again for a delivery which hasnt turned up , and

IF the delivery did come and i wasnt in i would of had a card through the letter box which i didnt so i no no1 has knocked my door they have obvously gone to the wrong address and i think this is absoloutly ridiculous !!!!!!

i…

79 & was expecting 3 free items that were advertised. I received no free items as they were all out, no substitutions and this was only a 2 day sale. They also did not have the Star Wars vehicle that was on special as that was also out of stock.

I was overcharged on a Skylander toy which was suppose to be 50% off on the 2nd one purchased . I had to drive back to the store which is about 125 miles one way to get this corrected. 99 difference as a credit back on my credit card.

You are a TOY STORE with a 2 day sale - I suspect you never had the free items - you definitely did not have an adequate supply. I do not care if I ever got to another Toys R Us.

I can always order on line from a different store.

Order number 8597934258-0. I paid with 2 gift cards that were $20 each and the rest on PayPal. I received a confirmation email stating my order went through. Several hours later I received an email stating my order was cancelled.

The email gave a 1-800 number to call. 3 times with one call being on hold for over 60 minutes were I was then asked to leave a message. I did! It is now 24 hrs later and I hadn't received a phone call back.

I also tried calling the Modesto store numerous times and no one ever answers. My gift cards balance is at ZERO!!! All I want is my $40 back. I cant believe the frustration this company has caused me. They have lost me as a customer. Oh and btw...

I live an hour from the nearset Toys R Us so just going to the store isn't an option.

Greetings, My Mother in Law and I (and about 50 others) just waited from 6pm until 8 pm at the Henrico Toys R us and they were not open! I called customer service ahead of time and the told me the store would be open and would have the promotion items!

I would not be so upset if when I called they had told me the correct information that this store would not be open. Now we are currently waiting on line at the Short Pump store in Richmond, and have missed the promotional giveaway as well as many deals!

I am in the military and also had to take a day of leave to be out here to do this for my children, please make this right!

Also, this is my 4th time submitting my complaint and have yet to hear anything!

2012 my last time Black Friday shopping there. Employees are so rude and disrespectful. You ask where somethong is they say Dont Know with and attitude. It was a mess and unorganized. Like how employees not gone know what is on the different aisle.

Maybe a list would have helped their stupidity. Next time people gone snap back. They waited patiently in line didnt push while others were trying to find items by themselves!!!

I went to purchase a Thomas the train table at the Niles oh store. They didnot have it in stock. This was first day of ad. They offered to order it Online saying we'll wave the shipping & ship to your home. Ok fine.

But was not able to use my coupon because now it's an online purchase. So because the stores don't have things in stock I cant use a coupon. If you had it there I could of used it. And as for the free shipping I come home go on line & well everyone can get free shipping.

I dropped $300 in that store that day & couldn't use my coupon. Thinking I'll shop elsewhere next time. Oh ya couldn't use coupon on the other stuff I bought because they were learning toys ! Why give coupons if you can't use them.

I was waiting in line for awhile before the Toys R Us opened, line wasnt too long so I knew I was one of the first 200 customers.

Finally, my family and I got to the front of the line and they had just run out of the little goodie bags they were giving away.

However, you look over and people were walking with two of those bags in their hands. Myself and the three customers in front of me had told them that we felt it was unfair as we had been standing in line early waiting for this gift.

" I was mad, but brushed it off because their was nothing they could do anymore.

However, some of the thing the employees said to me didn't sit well with me. There was a Disney chair (Minnie Mouse) that had the incorrect price on it, so I was trying to get an employee to help me figure out the correct…

I placed an order online today for pickup at your Elizabeth NJ store and it was cancelled. This is not the first time that this has happen to me. I placed another order last Christmas and the same thing happen.

I don't understand what the point is in having the convience of placing an order online for store pickup when it is never fulfilled. I called the store after the order was cancelled and they did have the items in stock.

I made to purchases at the same time. 1 for 198.68 and one for 142.95. When I looked at my account there is a 2 extra charges of 177.64 & 126.14. So I called your customer service number which I was told that this was a hold for 3 to 5 days. Which I am still trying to understand I order from online web sites all the time NEVER have I had this happen. So I was told I would be credit back this amount after 3 to 5 days. So now I have total charges of 376.35 & 269.09 which 645.44 which should of only been 341.63. Not happy about that you never stated that these charges would occur and now it will take up to 3 to 5 days to release these charges.

Then later this evening I look at my bank account and these charges of 177.67 & 126.14 have been added to bank account again. So now for a…

Placed an order online for my grandson. He had done his "Santa" shopping from your website. It was my 3rd order of different purchases for him. I was sent back an email that was confusing. Neither my daughter nor I could actually make out whether the whole order had been stopped, or just the telescope. (The telescope was actuallty the only item listed in the email.)

So, I immediately called the number you graciously supplied. So with order number (8615722398) in hand, I made that phone call. Phone lines very busy (I expected that), I listened patiently for one of the "choices" to pertain to my particular problem . OK, number two, "Problem with an Order You Have Placed". This should work. No help there, because my order had been cancelled, so my order number was not on file.

Hmmmm...still…