I have requested a phone replacement and TWICE have been given a ticket number and once given a shipping label (that I was later told was not valid) and I have STILL not received a phone replacement and I'm paying a monthly bill on a phone that's not even working. PLEASE HELP!
Frustrated with my “android” phone, I went to the Tracfone website to inquire about an iPhone. I saw a iPhone SE (refurbished) for a really good price, but upon speaking with customer service, they had zero stock. I asked whether I could purchase this phone at Amazon, and then they said that would be okay.
After browsing the Amazon site I found the iPhone SE (64gb) model with the seller’s endorsement that it was “unlocked” and “Tracfone” compatible. I purchased the phone from Amazon. After the iphone arrived, I removed the nano-sim card from my android phone and installed it in the iphone; per Tracfone’s suggestion prior to the iPhones purchase.
I contacted Tracfone and they now insisted that “another” nano-sim card must be purchased, as the nano-sim cards have to be unique. I ordered…
I use a pay-as-you-go service with Tracfone. I use my phone very little. When I do need to use it, I usually buy a 30 day plan using my debit card to reactivate the phone service. (The phone number is 903-495-5232). Twice in the last 3 months, Tracfone has deactivated my phone in 14 days and 8 days, respectively. So, I am paid for 2 thirty day plans within 14 days or less in order to use my phone.
I was unable to print my bank statements at this time, but do have a record of being charged in the manner described above. I feel as though I have been scammed.
I have an account with my family mobile. It is owned by track phoperiod which is owned by Verizon. I don't want the account anymore. And I need my phone number that I had for them before I went to their company.
I will not buy a service contract to get it. You can't take my number and Hold it hostage. I need my transfer pin 3 days ago. I have been forwarded to the CEO last time I had problems with your company and I want to be done in the same way this time.
Not having access to port my number has Hindered me both financially and i erganomically. When I have to do to research your company to this point that means I've had enough. I will not call another 1 night 1 800 number on your website this isn't because of the Philippines I live in the United States I need to speak with someone in the…
02/23/2023
When I received my phone from you all, it was not operable. Your techs decided it was defective . I had to send it back. I asked for a return label 2 times from you. I still have the emails that say I can just send it back to the address provided. I did thru USPS. The tracking number 9500 1112 3886 3017 3141 48. It showed the phone was received by you on Jan. 19th. After jumping thru hoops I finally spoke with someone who I thought handled it and told me my replacement phone would arrive in 5-7 days. No phone. Called again....phone will definitely be sent out, I was told this by the warehouse people. No phone. I was provided a tracking number from you all that is not traceable. Someone on your end found the tracking and said phone was delivered Jan. 9th. How could that be when…
I sent this letter to the Resolution Dept on Feb. 8, 2023 and have received no response at all!!!! Dear Resolution Department, Please let me first apologize for the length of this letter. I want to get as much detail in regards to my problem to you as I possibly can.
I am writing in regards to my cell phone problems and my husband, his cell phone problems. I will start with my cell phone first since it has the shortest story to tell. Here are the specs for it: Samsung Galaxy 22 Ultra Plus Phone Number IMEI ICCID Plan: The plan that I have been using for over a year is the Unlimited talk and text with 2GB of carryover data.
This is the only plan ever used on this phone. My current plan expires on March 23, 2023. The current information on the Tracfone app says this: Current plan: 0MB Data,…
Bought a new Moto g from Tracphone. When I activated it I kept my old number. Now both the old and new phone have no internet connection. I can't make or receive calls and my mobile phone is my primary phone.
I also can't text or receive text. I have followed all the suggested steps and still no connection.
program for special doable price. My daughter spent two hours teaching me adjusting to a new phone. I began to use it, and learn as I went. the special on TV came with 1200 n something minutes etc n last till 08/2023.
I have tried numerous to check my minutes n how much I have left, suddenly everything shut down, my daughter call ed for help n had difficult time getting answers etc then a few house later O received all was well, had receive rewards etc. To be able to text etc.
on time able, n then back to no nothing, I was able to call anywhere her in USA now nothing no signal etc. I thought this phone was great, now so discouraged everything is not working n no text no call etc etc.
And I can't find if I owe money n how to load a card, or what to do, I am very discouraged and ready to…
OK, your service has been atrocious, I've been trying for a month to be able to get into my tracfone account, n still I cant get in. request blocked by security rules?? U send a new password but it does no good bcuz I cant even get the far.
N to top it off your people tell me they will call me back in 15mins, n it's been 2 damn hours n still nothing. l am beyond pissed.
Charged my elderly parents twice for the same amount over the period of 13 months, and when confronted with it forced us to endure 8 HOURS of customer service arguments with rude, evasive foreign-based representative, and still refused after an FCC complaint was filed to refund the crammed unauthorized charges on my parents' account.
They insisted that 7 of the 13 months were over 180 days and "by process" needed to be sent in the form of a check, clearly just to delay the refund. They had random people calling me from the "corporate office" - clearly a call center of equally inept representatives - even going so far as to call on a Saturday morning when no corporate office is even open.
We will never do business with Tracfone again, and plan to shut off both of my parents' lines after…
Ordered a reconditioned iPhone SE and 1 yr payment plan from Tracfone. Order went through with order number. I paid add’l for overnight shipping. Was told on the confirmation email to wait 3-5 business days for shipping. It’s been two weeks. I’ve called several times.
Been told it’s been expedited. Was told it would arrive yesterday at 1:00. Still no delivery. They have my money and I have nothing!
On February 8 2023 I was told if I sent my defective phone I would be get a replacement in 7 to 10 business days. It has been 17 days and spoke to 8 different agents. They keep telling me 3 business days.
As of today February 23td no replacement and they said their warehouse is holding replacement. They have our phone but will not even send it back or send the replacement.
Placed an order on 2/16/23 and never received a confirmation email. A charge showed up on my credit card but no information on the order status. Called customer service 3 time and was told they initially lost the order but found and would process it in 48 hours and send an email confirmation on shipping.
Never received the confirmation and was told it would be another 72 hours. Tried to cancel the order but was told there was no option to cancel an order once it is in process. The customer service manager said to wait for delivery and return it.
They could not give a tracking number so I asked for her manager and was told there was no one else above her that I could contact. This organization is absolutely terrible and do not deserve any business. Will write a letter to the CEO if I can…
I was being charged even after cancelling the subscription for 5 months. Tracfone recognizes that my phone line is not with them for the past 5 months and they couldn't do anything to stop the recurring payments. The call center reps are repeating the same info and frustrating without helping the me.
I lost phone service one week ago today I tried to change my phone number because of a technical issue with tracphone the transaction didn't take place and I'm suffering without a phone still today because of it.
00 plan. It is now February 22 and my plan was not changed. 00 plan was deducted from my checking account. This also happened to my son.
Also for TWO day's I could not use my phone because when I tried making a call I got a recording saying I was being connected to Straight Talk. I don't have straight talk. Called Customer service several times to no avail.
Customer service was no help and you were lucky if you could understand them. Only on the third day did I get someone that could fix the problem. I live in the country and it is the only phone I have and I'm lucky I didn't have an emergency.
As soon as I can I will be going to another carrier.
My son bought a phone and wants it to be unlocked so he can get on my AT&T plan. I was told by Kristina employee number 517352 that we could pay $40 to unlock it. I asked to speak to a supervisor and she told me that she could not do that and when I asked again she said that the company does not allow for customers to speak to supervisors.
That is ridiculous that tracfone would extort money from me to get a phone unlocked. That is terrible customer service and absolutely no help from your customer service agents.
I got my new phone 10 days ago called starting 9 days in a row and did everything that I was told still no service you people was calling me a liar laughing at me and said that they would call back not one person called back I have been a lowol customer for over 20 years if I can't get help I will give you a bad reviews and it would be nice if the employees learn some manner
com and I can even email you from that email right now to prove that this is my email And that I have access and full access to this email and every time they said they sent a code it's never came it's just unacceptable how you guys say you help someone and you're here for us but yeah I've been without a phone for 2 weeks how's that helping someone and
then every time I go to talk to a manager I'm told I'm notAloud everywhere I've everywhere I've ever worked if you wanted to talk to a manager about a complaint with a representative you get escalated to the next level you just don't get told you can't talk to someone with suprovision I've been nothing but disrespected by your company and I have done nothing to you guys all I want is my phone fixed they sent me a new phone and the process…
My phone stopped making and receiving calls. The data works but all calls are routed to Tracfone support. When you connect to an agent, they are polite but are perfectly incompetent. I called over 8 times in 2 days and even a did 2 online chats and they all have the same remdy; dial *73 and reboot the phone.
It doesn't work - hence the multiple calls to the so-called customer service. When they realize they cannot fix the problem, they hung up on me. There are no supervisors although they let you hold forever and eventually hang up the call unresolved. The service is dreadful!
I've been on the phone with 10 different customer service reps for over 12 hours trying to resolve an issue with my ACP plan and it's still NOT resolved. I purchased a 1-year 2500 minutes plan but before my minutes ran out I applied for an ACP plan and was accepted.
When looking at my Tracfone account information it showed 2 plans on my account the purchased plan and the ACP plan, When the minutes on my 2500 minutes plan ran out my phone stopped making or receiving calls. I spent 6 hours and talked to 7 different customer service reps before the last rep got my phone working BUT he closed both the plans on my account.
He told me to contact customer service the next day. When I contacted customer service, I was told that they could not reopen the ACP plan that YOUR Customer Service Rep…
I have purchased and added 2 Unlimited Text and Talk cards and they have not registered. Consumer reps tell me the minutes are on my phone, but the only minutes being used are my carry over minutes from years ago, which are now almost depleted. I'm afraid that soon I won't be able to make calls !
You straight I was a Straight talk customer I would pay my bill usually on the 5th or 6th of every month and then you guys were going back into that account without any permission and on four occasions you took $50 out usually right around the 19th 20th or 21st of every month after the bill was already paid a week and a half prior every time you have no right to do it and
now nobody is trying to give me my money back I canceled the card that we were using because you guys kept going in using it I had to cancel it cuz I can trust you anymore and I'm getting well you canceled the car we have nowhere to send the money to Bull f****** s*** you do you stole $200 out of my account and I can clearly prove it going by my bank records is as clear as day I didn't get any services rendered for it it…
After five week attempting to get my wife's service to make and receive calls I have decided to change service providers. Crazy, the phone would receive and and send text, receive calls out of state but local calls were out of the question.
I wasted several hours off and on for 5 weeks with people who promised to call back and sometimes did that spoke with heavy accents using American names. I went so far as to purchase a new phone to solve the problem but they required me to buy a new sim chip even though it was their problem that caused me to try another phone.
I can't reclaim the time spent on this debacle but it did force me to locate a new company, Tello. So far Tello's serve has performed well and this compliant will help others avoid losing time.
Got a tracfone and within a week sent it back to QVC. I went back to AT&T after one week. Tracfone will not send back my number. I changed my number and called them to disconnect my old number. They said I have to prove who I am.
Was on the phone with them at least 10 hours and no results.
Hello. About 4 or 5 days ago, my wife had phone service on her Tracfone smartfone. She had data minutes, plenty of phone minutes, a huge amount of text minutes and about 8 months worth of service time! Then suddenly, she had no service whatsoever! ).
I have talked with your tech people several times, to no avail. In the end they told me that she would have to buy more minutes and service time. Not going to happen! We are forced to go with another company and buy her a new phone!
) I am going to lay our complaints out for you. #1-WHEN YOU CALL CUSTOMER SERVICE AND HAVE TO STRAIN TO UNDERSTAND THE PERSON YOU ARE TALKING TO BECAUSE OF THEIR ACCENT. #2-WHEN YOU CANNOT GET ANY SATISFACTION FROM THEM AND FEEL AS THOUGH THERE ARE SEVERAL LAYERS OF INSULATION BETWEEN YOURSELF AND SOMEONE WHO CAN…
well i was super excited to activate my phone when the call agent asked me questions to transfer me to somebody who then did absolutely nothing but ignore and hang up on me. i waited for a call back but all i got was a wet face from the tears of pure disappointment they made me feel. i’m writing this from a public computer because my phone is still not activated and c i am without help from the “experts”.
I bought a SIM card after my old one getting stolen months ago and because I can't provide what numbers they've last called or the last card used even though I can see a card in my account, they won't unlock my phone :) they took my last 40 bucks after telling me all I needed to do was purchase a new SIM and my phone would work. Now they can't help me in getting the new SIM to work.
12 offshore agents from 3 departments for 2 days could not fix my problem. The last agent named Mary was very nasty and arrogant. She wouldn’t transfer my call to her supervisor so I could register a complaint so I’m forced to enter it here. Other issues are too lengthy to type here. Tracfone will not provide a valid postal address to send complaints to a corporate employee nor will they provide a direct phone number to speak with one.
Yet, we still support them with our loyalty in leu of the SLAP IN THE FACE. - John Dio
I bought a SIM card and a plan and didn't work, couldn't text or call, I call them about the issue and they keep hanging up on me. I told them I want a refund and they keep hanging up on me. I just want my money back, poor customer service and nobody help me out.
I have been a TracFone customer for over 15 years, and never had a problem until recently. My tracfone quit working for calls or texts. I called customer support and was told that my phone number which I had for around 10 years was not a TracFone number.
Then I came to find out that TracFone had changed over to Verizon and still can't figure out why they never contacted me about it because I get emails from TracFone all the time. After several complaints they issued me a new number and said I needed to buy a Verizon sim card to activate the phone with a new number.
I did that and called customer service again. Now I'm told that the new number they gave me is not my number and all the information they have on that number, including email address credit card is not the information I've…
I added an airtime card to my Tracfone yesterday and now it won't work. I can't make or accept any calls or texts. I made numerous calls to Tracfone and none of their reps helped me. Their online chat is equally as useless.
They literally drove me to tears and their csr's didn't give a crap. I told Tracfone that I have very serious health problems and need a reliable phone but they still don't care. They won't give me what I paid for or my money back. They are THIEVES.
Your customer service representative doesn’t speak English. Didn’t help me with any of my phone needs. Just wasted money on a phone and and gas running back and forth to store getting a SIM card that one representative said I needed and now another is saying they have to call me back.
This is a huge scam!
My phone out of service for 4 days.I have called the help line everyday, for 4 days.No one has fixed the problem.I have unlimited tex and talk,I only can text.I can't receive calls,or make calls!Help!
Well my phone went out Thanksgiving day. I called to see about a replacement phone beings that Mine was only 6months old. After weeks of calling I called Samsung and they told total wireless they were responsible for replacing my phone.
I finally got to send the phone back on Jan 3rd 2023. Now I'm still calling every few days and I get a different story everything I call. How can they even help when the Las woman I spoke with was in the damn Phillipines. REALLY.
I sent my phone to Lavergve Tennessee. They cannot help me out and they have BAD UNDERSTANDING. So I'm still fighting with total n trac phone I'm having to call and cut up on the phone. And they laugh at me or they hang up then my gets all screwed up and says it is not registered on a damn network and stays like that rest of the…
I have been a Tracfone customer for four years. The service is very good and reliable. Their customer support is not good if you have a problem. 5 Gb of data. While activating the new phone all my roll over information was deleted. Took about one hr.
on the phone to get my roll over minutes, text and data restored. When the activation was complete, I had an additional one year added to my service, but did not get the added minutes, text and data. I have tried three times by phone to get them. NO LUCK.
I have given up; they have worn be out. They refuse to give me what I paid for. Good service no support!
Phone no longer compatible as towers upgraded. Please send new compatible phone as promised on your customer service line. They are unable to send me a text as I do not have text service on the phone I currently have and it now says no cell service.
I paid for my minutes at the Walmart in Marysville KS by check so have no last 4 of my CC to give them. They will not text the verification code to my niece because she is not Tracfone. They will not send the verification code to my email because that is not Tracfone.
What are tge elderly who don't get out or drive suppose to do? You may contact my niece at 703-568-0417.
I needed a new charger and do not know what to order. I contacted your customer service for assistance and was ready to scream after 40 minutes of trying to get your useless, stupid customer service person to help me.
Finally, after they directed me, I went to your site where I gave my phone info and was presented with a charger to order. I paid and never received. So, today I contacted your awful, incompetent customer service who kept claiming they were emailing me and NO email ever showed up. Where is my charger?
Why would you have su
This is the worst technical support I have ever encountered. I worked off and on with them for 7 hours yesterday. Each rep that called me back repeated the exact same things, following a script, not using common sense. There is no record of my calls or the “technical” support provided to resolve a no service issue.
Today, I called stating that I would not repeat the same things that I did yesterday and wanted to be escalated to a higher level of technical support. After 20 minutes of hearing the rep say, “I understand I promise to take care of you”, etc, he finally heard what I was saying and transferred me to a “higher level”. Higher level is “corporate”.
They are just as useless. There is no common sense or trouble shooting. Just follow a script/steps and no record of what has already…
They sent me a airbill label to return a defective phone thar was under warranty. Ups tracking say phone was delivered on 01/10/23. Everytime I call they give me the run around. They say phone haven't been received. I give them the tracking then they will say my phone will be there in 2 days but never comes.
Call back same run around. I have proof of delivery from ups but they still have not sent my phone.
Tracfone has the worst service and customer service. My phone hasn't been working for weeks. Every time I call, they walk me through useless steps. The last time they told me that there was not service in my area, but my husband, who also has a Tracfone, was able to make a call from the same room.
I spent hours on the phone with them and the issue was never resolved. This is not the first issue I have had with them. About 6 months or so ago, someone else's name shows up when I make phone calls.
They could not resolve that issue either. There may be a communication difference, I am not sure. It is difficult to understand them most times unfortunately.
12 offshore agents from 3 departments for 2 days could not fix my problem. The last agent named Mary was very nasty and arrogant. She wouldn’t transfer my call to her supervisor so I could register a complaint so I’m forced to enter it here. Other issues are too lengthy to type here. Tracfone will not provide a valid postal address to send complaints to a corporate employee nor will they provide a direct phone number to speak with one.
Yet, we still support them with our loyalty in leu of the SLAP IN THE FACE. - John Dio
I have been unable to make or receive calls all day. I have spoken by phone with multiple agents, but no one knows why the service is out, they cannot find problems with my phone. It has been working fine until now.
after two days calling, and speaking to 12 agents in three different departments, no one off sure was able to help me with my problem. My iPhone 11 was turned off for not having the proper Sim card installed when my phone has been working for two years and all of a sudden stopped working.
I was told to go to Walmart and purchase toque time cards and call back to have the time cards added to my phone. I went to Walmart, but they did not have the cards I was told to purchase so I called Tracfone back and asked to speak to business assurance department and they instructed me what codes to purchase.
I was told to call to add the cards to my phone and your agents kept telling me I had the wrong cards. they do not appear to be wrong and your agents told me they were the correct codes so I…
I qualified for their Lifeline/ACP program by following prompts on a text I received from Tracfone. D. # as validation. I was then shown plans that I qualified for, and I chose one, but it said to contact Customer Service to verify, so I did, on 1/11/23.
I was told that everything was set and ready for the transition the following day. I had phone troubles after that and found out that not only was I given a different plan, but I was cheated out of the 4 GB of data that plan was supposed to supply.
# I gave them wasn't a valid number (even though I copied and pasted it). "No worries" they said, the missing GBs would be added to my account after we disconnected, and I restarted my phone. Well, that didn't happen, and trying to get through to them again has been an exercise in frustration…
I called to order the same service I have been getting (unlimited talk and text) the same as the month before for $15 I specifically asked for the unlimited talk and text. He talked like he new what I was saying and then instead gave me the 500 min talk and unlimited text for the same price.
I was cut off the next day. they said there was nothing they could do? I have had problems with my service but never anything like this. I have a special needs child and need a service like that. I also understand that you record your phone calls for quality insurance but can't pull the record of my call when I specifically asked for unlimited talk and text and he gave me something else.?
Thank you Tammy Pittman Ps. Please investigate this matter
hello
i have a tracfone (206) 349 -1999 which was deactivated today. i called to find out why.
i was told that the phone was restricted because i made a purchase of a phone card of over a hundred dollars on a visa card in december and that there apparently was a dispute and that tracfone refunded my money. i was told the only way my phone could be reactivated is if i pay for the minutes i used on the card that i purchased.
i made no purchase from Tracfone in December or for at least four or five months prior. no purchase was made in december, there was no dispute, and tradfone has not refunded any money to my account. I have checked my bank records.
i spoke to at least five tracfone customer service representatives and was told that the only way my service could be reactived was if i…
CC toI have five years of complaints. It's almost as if the people (tech "support") aren't even real people. It's as if they are programmed robots. The do NOT listen to exact complaints; they hear key words, then find a response to match and offer that.
They always ask the SAME questions repeatedly when it has already been addressed. But this LAST experience was the straw broke the camel's back. Support is so abysmal, I decided to attempt to switch to Consumer Cellular, with STELLAR customer support.
I had number transported to CC from TracFone, but after having done that, discovered that my phone was too old to be compatible with the new wers. So, heavy in my heart, I switched back to dreaded TF. A few days later, I was having problems and contacted them.
When I was asked all the…
Please cancel my tracphone complaint I made today. I though I was filing my complaint with tracfone. How your site came up on tracfone complaint form. I have personal information on that complaint like phone numbers and age and my marital status.
Please delete the complaint as soon as possible. I don't know how your form came up when I tried to complain to tracfone. Now I have to worry my personal information is on your site for everyone to see. Thank You
My TracFone stopped working because you changed networks. They said they would send me a new phone but when I tried to order one they have to have 2 phone numbers that I called in the last 60 days. I have not called anyone in the last 60 days so they won't send me a new phone.
I'm a long time customer and have over 2000 minutes owed to me and I just purchased a new 60 minute card. I'm a retired senior and can't afford to buy a new phone. I only have a land line at home that does not text.
I use the Tracfone when I go out incase of an emergency. I live in the country and with out a phone I'm unable to call 911. MY tracfone number is 5852972645 and my land line number is 5855357977. By cutting off my phone and not sending me a new one your putting my life in danger.
I called and can't get…