Tracfone

Had a problem last week. Phone would not connect to internet. After 2 calls and @ an hour on phone the tech gave me directions to follow step by step and then phone was able to connect to internet using data.

However what he didn't tell me was that he was having me hard-reboot of phone which lost all of my contacts. Hundreds of them. Tech support, when I called them @ this , in the end said too bad for you.

We can't get your contacts back. They didn't inform me they were having me do a hard restart of phone and that there was a chance of lost information, photos, audio and video files etc. I still have all the photos. They came back.

The text messages don't show the texters name only the ph. no. That is some help.

However tech support is incompetent and has created a worse situation…

There is a push to move their at&t users to the Verizon network by using irritating tactics. TracFone intercepts outgoing calls and sends repetitive messages about the switch. They are only motivating me to switch to a new carrier and it will not be a Verizon company.

I have not had phone network service for 10 days now....no data sevice for a year and a half...none of the techs can seem to figure out the problem...tracfone needs to hire educated people instead of having their employees read off of a scripted list

I have contacted TracFone company and spoke with someone at least 10 times a day for the past 14 days and they keep telling me the same thing over and over I am on the government plan and my status was never interrupted yet they cut my phone service off and and every time I tried to speak to someone about it they would transfer me over and I would get disconnected I spoke to someone this morning she wouldn't give me her name and

would not allow me to speak to a supervisor and I'm not racist at all but I could not understand a word she was saying and I told her that and it's kind of a way as I could and she just kept telling me it's policy something about policy and not being able to speak to a supervisor I just think if you're going to have a successful business then

you have to listen…

-I agree 100%. Tracfone is absolutely the worst. I was their customer for about 10 years and put up with their absolutely abysmal customer service. My last attempt to deal with the lasted 7 days and I spoke to at least 20 service representatives and my phone is still not right.

Nineteen of them did not speak comprehensible English or did not understand English and/or were totally incompetent. I highly recommend that Tracfone be avoided at all costs.

Their customer service is absolutely terrible.

First, they make you wait on hold for 20 minutes, then an agent answers the phone and repeats asking you the info you already entered in their system. Second, they will not listen to your questions nor answer them, they will simply read you a script they have in their employee manual, and are no more help than the AI that "helps" you online. They literally cannot provide any more help than the website provides without human interaction. The point of human customer service is to be able to do what the computers cannot - i thought. Thirdly, every time I have called, my call is dropped while an agent says they are transferring me. Either the phone system is so terrible they cannot transfer calls without dropping them (which they are a phone…

On Monday January 2 I lost my phone service and it has not yet been restored. I cannot be make or receive calls. I also had problems with 8nternet and texting but they are fine now with some interruptions. When I contacted TracFone to speak to an agent, I am a SafeLink and lifeline customer, I was informed that the Verizon towers were down nation wide in one sentence and

in another sentence the agent said that in 2 hours she would call me back to troubleshoot my device. So she said two different things. I don't appreciate being in told that I have an issue with my device when this device is brand new.

Now you understand that she just told me the Verizon towers were down in one sentence and in another she wants to troubleshoot my device. There is something seriously wrong with the…

1/9/23 I called one week ago today to have my husband's phones replaced. Both being a Samsung Galaxy A01 and not quite a year old. From the images it is clear that the battery in each phone has swollen & has become a fire hazard or worse a potential bomb.

The young lady I spoke to told me that she was sending "A" replacement phone and a safety box to return both phones. She also gave me a ticket number for tracking purposes. 3 -5 days delivery, she told me.

She also told me that when the phone arrived to call back so they could do his information transfer & help him to not lose anything. I was ok with the loss of one phone to insure the safety of my husband as they are his phones.

Exactly 1 week later no phone, no box. I called Tracfone first thing this morning to find out of course…

I have used this company for my kids phones since 2009. The current level of customer service is abysmal. 5 hrs trying to get the issues with my son's phone not receiving /sending phone calls or texts. I have been ignored by the chat support, hung up on by my "technical" call back, and flat out lied to by the 2 customer support worker.

They refuse to refund the remaining time on the phone and refuse to even trouble shoot, saying their towers are out, well we haven't had service for 5 days. Pretty sure even if the tower story was true, they haven't been out for 5 days. Look elsewhere for service. Such a disappointment

My tracfone will not make calls, and I cannot receive calls, I called 2 times, and chatted with my laptop, all they do is make excuses. I wish they would back the phones they sell.

I called customer service because my husband could not refill his minutes. Iopted to receive a call back and explained this to the representative and she hung up on me. I am now waiting 30 minutes for another call back.

I would appreciate prompt attention to this matter.

My service was shut off on 1/3/2023. I had no notice of this happening. After off and on for 5 hours, I am still without service. I had an old email when I forst set the phone up. They cannot assist me with anything until I log into an email I have no longer.

I have been a subscriber for several years with Trac Phone. My service is paid until November 2023 but they cannot authenticate my account. This is poor service. Now, I have had to pay for another phone just so I can get my service back.

This is disgusting to say the least.

Customer service hung up on me three times never resolve issues.

Straightalk sent me email about ACP PROGRAM. I have called you 8 time over 3 hours talking. Reps said they would help me and call back if we were disconnected. 8 times we were disconnected and no call back 716-432-5394.

Please contact me and help I've been a long time customer And I am quite upset with my time you have wasted.

We subscribed to Tracfone services for our daughter because it was convenient and not expensive. It was her first cellphone. We started back in September 2021. Fast forward for Christmas this year we bought her,through the Tracfone website,a new Iphone 11.

She was super excited about it. 1 day later her phone stopped working,she couldn’t send text or call anybody. After countless call/char with Tracfone we finally found out that her phone had been deactivated because she supposedly sent 900 texts in a day which is ridiculous and false.

We were never warned,they didn’t show us proof of what they were saying,we just had to take it like it was. Now she has no number anymore,no way of reactivated the phone,they refused to unlocked it either so we can’t even use it with another carrier.

They…

I VERY UNHAPPY WITH YOUR SERVICE AND EITHER WANT A REPLACEMENT PHONE ASAP OR CANCEL MY CONTRACT WITH YOU AND CREDIT MY MASTERCARD. CARL WELLS 1411 FOREST LANE CATOOSA,OK 74015

my modela507dl phone went dead several weeks ago. i reported that to you and was sent a prepaid postage pkg to mail my defectiive phone back to you via UPS. i mailed the defectiove phoneback to you several weeks ago via UPS at 31st and Garnett, Tulsa,ok, Advance Auto store.i have yet to recieive a replaced phone after being told when i have phoned several times that i would receive via UPS on Dec. 26 and then told me on Dec 28 VIA UPS.i renewed my service with you in Nov.2022 and paid $137 via my credit card.I am very unhappy with your service.WHEN WILL I GET MY REPLCEMENT PHONE?? CARL WELLS 1411 FOREST LANE CATOOSA,OK

TICKET NO. 1268185675

I had to get a new phone as I had 3G so Tracs sent Orbic 2200 and I called 18008677183 to help with transferring information minutes and phone number from old phone to the new Orbic phone. What a nightmare the service department does not know what they are doing and they are from another country and you cannot understand them!

Why can't you call for tech help from the Corporate Office in Florida. The customer care wasn't able to do anything right and three weeks later I still have problems. My old phone had 20279 minutes on it as I had the phone for years and paid for all of those minutes.

The customer care upper level management could not transfer the minutes from the old phone to the new phone even after they said they could transfer with no problem. So I was lied to and finally I…

I bought data two hours ago,and made by one local call. Customer service representative says I used it all.His name is Peter,he was very be rude and told me you did not have a supervisor or a number to be reached.customer service is very poor and most of them cannot speak or understand English. I've had you for three yrs and I'm ready to swap carriers.

I was given an old phone from my brother. He got a new phone and did not need the older phone. He called and told tracfone to unlock the old phone so I could start service. After talking to 4 customer service people they turned his phone off and put his phone number back on his old phone!

I told them not to bother his phone number or account and tracfone kept making us verify his account. I repeatedly told tracfone to leave his account alone and start a new account for me. Not a single one would tell me who to contact for a complaint for their poor customer service and one would not let me explain what happened or change it back because my elderly brother went to sleep and

it was already 10:00 pm so I was not going to bother him! I may find a new service to hook up the phone now that…

Tracfone is falsely giving information. My tracfone is having issues with texting anyone on an android phone. My husband and daughter have the same carrier and same plan with tracfone, both are having NO issues.

Customer Service, two different agents that it's due to my carrier. How can it be due to my carrier when my husband and daughter have no issues.

I feel tracfone is forcing users to push them to upgrade. There answer is to send a new sim card. I not able to contact my clients a losing money.

This is a major inconvenience. The agent said she could not put me through to a manager.

Very disappointed and I will be putting a report in to BBB

I talked with agent Rose 515 776 on Dec. 26th 4:10 pm pacific time

I am asking to be compensated for my loss and false leads

TracFone had to update their system so my data would work again. 3 gigs of data, and 10,000 texts. They said I used it. In the morning I had all that. Asked them how can I use all that in 4 hours .

They hang up on you. Very rude.

Have a defective phone called customer service no one would help me kept being put on hold and phone by tracphone is a piece of crap Blu131DL phone. Very very poor phone just got a week ago does not work right it's defective.

Screen stays totally black when someone calls now I don't even see the green phone riñg diagram circle at bottom of screen when I get a phone call so I cannot be answer my calls. I need paid for 2 months service they have no corporate phone no. And customer serv.

Won't give you a phn. Transfer to corporate office I had 10 customer reps. 5 hrs. None of them would help or give me a call to corporate upper management. 00 dollar phn. Card I pd. For plus one month extra service.

NO One Will Help call 4028304679.

I paid for 1 year of service I barley got 30 days of service and was told by customer service that over 100.00 only got me 30 days of service....when confronted about it I was hung up on after being told there was NO SUPERVISOR I COULD TALK TO. Yall false advertisement is bullshit and I want reimbursement ASAP or I'm sure I have a lawsuit on my hands. I purchased card on October 4th 2022 and it was GONE BY the 1st of August 2022

Bill was paid on 12/122022 for 7863979550 per bank account as done for 2 years today 12/20/2022 the phone 7863979550 was disconnected and TracFone refused to turn it back on and they have the money per the bank

I mailed my phone via UPS to the specified tracfone address on October 7th, 2022 and it is now December 19th 2022 and I have yet to receive a replacement phone. Tracfone then losses my phone and I still have yet to receive a replacement phone.

The corporate department keeps giving me false information just to end up having the phone hung up on me. They are also sharing information with one another when I call back. This level of incompetence is unacceptable.

Two days ago I called Tracfone to see if they could set i up so that I could access voicemail by using the voicemail app on the phone. They made changes in an attempt to do so, but finally told me that it wasn't available for my particular phone.

Yesterday I tried to access voicemail on this phone but wasn't able to. I called Tracfone this morning and was told the reason I couldn't access voicemail, was that I had no minutes left on my phone. Two days ago, at the time I called Tracfone to adjust the voicemail settings, I had lots of mobile data, approximately 300 minutes of talk time, and thousands of texts available on my phone.

Somehow some thing that Tracfone did, removed all the minutes, all the mobile data, and all the texts from my phone. I have attempted repeatedly to be allowed…

elderly parent bought a phone with a thousand minutes. the phone does not work in 22812 coverage area. trac phone deleted 1000 minutes and turned phone number inactive now phones is useless without signing up for a new plan and buying minutes

Tracfone was replacing a phone I bought from them that would not take a charge. It was fairly new. I returned the phone and was told it would be replace in 3 to 5 business days. It is over a month later and I have not received it.

I call and call and get told something different each time but they have addressed it and I will be getting it in 3-5 business days. I called today and was told a similar thing. What do I do? I have been given all these ticket numbers. First time 1265369926-2.

Later this tracking number, 1z690xx9023819454. Today, 1265425914. I really need my phone. Please let me know what I can do. Thanks, Chris Warren 207-670-6849

7 days and my problem still not resolved my service plan not yet carried over to my current number 4049577804 Help Help Help

HELP. HELP. HELP. HELP

Tracfone is really ripping all of us off big time now. The plan I was on gave me 3 Months of service for $20 that's $6.67 per month. The cheapest plan they have now is 2 months of service for $25. Do the math people that's an INCREASE of $5.83 PER MONTH! So now I pay $12.50 PER MONTH instead of $6.67 PER MONTH almost DOUBLE the COST!! Its total BS.

They cut off 1 Month of service AND AND raised the price by $5 - a double kick in the teeth. Damn corporate greed!!

Time to look elsewhere. I'm sure other companies will easily be able to beat that.

I lost my phone @ denver airport 11/16, could not find a replacement phone in new york.

FINALLY found one, but phillapines customer cannot get me transfered, 4 of them could not even email me the "code". e. my name is not myaccount! s. based help #! All they seem to be able to do is push buttons!??

Been w/tracfone for yrs & no problems, until about a month ago when I bought a new phone w/more stuff. Galaxy A13. 1st one could get it to call or text & called cust serv a dozen times. Bought another A13 thinking the 1st one was defective. But no, same problems.

I can't call or text & have called 5x since yesterday. It gets fixed, then 2 hrs later, it won't let me text or call. I have an 80 yo mom w/cancer who I absolutely must be able to get ahold of.

If I can't rely on tracfone, I'm DONE WITH YOU.

Also, anytime I was to get a call back, 8 out 10x, I NEVER GET ONE!! One rep had the nerve to ask me if I was sure about that number. Yes, I'm POSSITIVE!! Your customer service is horrible!!!!!

You all sent me a box for my home phone. It is broken, doesn't work. Phone quits working every 2-3 days. Then I call Straightalk, the people on the phone don't know what they are doing. They just read a script, acting like they fixed the phone, then 2-3days later, it stops working again.

This has been going on for 7 weeks, since I got the home phone box. I asked for another box, but they said they couldn't send me a box, for me to go and purchase another box. Why should I have to buy another box when they are the ones who sent me a bad box?

I have my phone bill deducted from bank account, every month. On the back of the box it is a "VOID" sticker. One of the agents told me to take out the Sim card, now it won't go back on & stay in.

I am going to call the Attorney General's office today…

I I sent my phone back for replacement on October 12th. and was received at warehouse on October 20th. at 6601 Centrepointe Dr. LaVergne, TN. 37086. I have called at least 50 times and talked to as many people. I was given a ticket number and was told everything from they did not have a similiar phone, to they were glad that I called because they had to have my request to send a new phone to me, to it was coming several different times. It is December 4th. and still no phone.

Plus they had the audacity to draft monthly charges for October & November when I don't even have a phone to have service on. I am thoroughly disgusted the way that this has been handled. Something needs to be done!!!! Thank you, Luke Caruso

I I sent my phone back for replacement on October 12th. and was received at warehouse on October 20th. at 6601 Centrepointe Dr. LaVergne, TN. 37086. I have called at least 50 times and talked to as many people. I was given a ticket number and was told everything from they did not have a similiar phone, to they were glad that I called because they had to have my request to send a new phone to me, to it was coming several different times. It is December 4th. and still no phone.

Plus they had the audacity to draft monthly charges for October & November when I don't even have a phone to have service on. I am thoroughly disgusted the way that this has been handled. Something needs to be done!!!!

Thank you, Luke Caruso 504-606-8274

I have been a triple minutes for life customer for years. On December 2nd I spoke with one of you customer service agents (Authur) to purchase a annual plan that triple. 5 go of data) I gave him information he said it was taking awhile for it to show up in my account and to call back if it did not.

I waited about 30 minutes checked my account and only 1500m/1500txts/1500mb data showed. Called customer service back spoke three different agents and no one could help me as why I didn't get all minutes when I asked for a supervisor they all claimed that they were supervisors and that there's no refunds or a corporate office I could talk to.

I'm just very disappointed that this issue could not be resolved.

I was suppose to receive a replacement phone. This started August 20, 2022. It is now November. After several calls, hangup @ told I would be called back my information started to disappear. First the phone number @ now the ticket number.

It has been a nightmare.

On 11/23/22 I was online and called into customer srevice.

First of all dealing with an American company I would expext that customer service agents would be able to s[eak audible english.

Second, after 8 hours of frustration I received the minutes I had payed for that one of your customer agents wiped out. I still do not have all the data or texts that I had. zthis is the second time this has happened and the second time data was non functional.

I would rate your customer service at o for the most part they don't listen and second it should not take 8 hours to rsolve your problem. I am considering taking further action with the BBB and FCC should I not receive the data and texts I should have.

Subscribed to House phone service with Straight Talk using phone number 541-942-9129. I also had a cell phone subscription with Tracfone using phone number 541-359-9581. Realized the redundancy of having 2 separate carriers so cancelled my home phone service with Straight Talk & opted to use my cell phone as primary carrier.

Have been trying all day to have the old Straight Talk phone number transferred to my cell phone with Tracfone but am evidently requesting something beyond the grasp of Tracfone agents & their robots. 00 purchasing time with Tracfone last month!

I refused to purchase time & informed agent I would persue the matter tomorrow with "powers that be" Earlier, I was informed transfer was complete, to turn my phone off then back on & check number which turned out to be…

I bought a phone recently thru tracfone and bought a time card and I added the time card my phone said it was on and activated for and it told me to restart my phone so I did then tried to make a call but it won't let me turn on wifi calling and I called customer support and was told the phone isnt a tracfone when clearly it is

Customer service guy tonight refused to listen to my questions then HARASSED ME, then started pounding on very loud keys to get me to hang up. I could hear him laughing about it!! I asked for a supervisor and he HUNG UP on me.

Then Jonalynn HUNG UP up on me also (if that was her real name) I could hear their laughing I am a new customer 518-478-9759 Yesterday I had good customer service but tonight was HARASSED horribly! They were having their own party their and didn't want to have to work!!

I bought 1 gig of data which was taken out of my account immediately and 3 day have gone by and still haven't received my data, I have spent 5 hours talking to you guys and received awful service,have been told many times it's fixed and only to find out it hasn't been.

I have been a customer for 10 years and always been happy till now, please help. Very unhappy customer. Mark Nash phone #4074605396

The customer service is awful whenever you call them they want to transfer you from one department to another to get answers and then they’ll cut you off and then you have to start the whole process over again this has been going on for months

Ticket # 1263987294. I have been without a phone for over 2 months now. I was asked by Tracfone to send in my defective phone which I did and it was received there on October 12. For the last month for at least 3 hours a day I have been on the phone with Tracfone trying to figure out where is my replacement phone.

Each day after hours on the phone and being transferred from person to person, my calls being dropped, and all the returned calls without a valid solution; I still do not have a phone. If I call the pre-recorded line it say that a package has been sent to me but there is no email or tracking information available or being provided to authenticate.

The last person I spoke to on Friday, November 11 was in the warehouse and asked that I give the phone another few days to arrive…

I bought this TracFone 3 weeks ago and a phone card to go with it wllhen I called to have it activated they put the money from the phone card on the phone now it has been 3 weeks and I still have no phone every time I call customer service they hang up on me after about 10 minutes why can I not get a phone number to go with this phone and

have it activated I paid for it I am highly irate I have been just treated rudely by your customer service team I want this problem fixed I need this phone activated with a phone number thank you very much my phone number is 540-706-3118 I would appreciate somebody calling me thank you Send

Tried to activate a new unlocked google 7 phone but was unable to. After 2 SIM cards were tried, phone was thought to be defective and was returned. The tech at Best Buy found the radio to be defective. Bought an unlocked iphone 14 and that could not be activated either.

We were on the phone 15+ hours trying to get this problem resolved. Kept being told a code would be sent to cell phone but I kept explaining that the phone had no service so that was not possible. Then the agent said it would be sent to my email that could be accessed on my laptop. Code not received.

Several attempts were supposedly made to email code but it was never received. Seriously doubt that the code was ever emailed. Kept getting transferred to another agent and getting disconnected only to have to start the…

The customer service associated with this company is absolutely unacceptable. My tracfone has the wrong sim card number in i and they refused to change it with authentication form me, but would not accept the authentication information provided, and also refused to transfer me anyone of authority, unbelievable.

I bought a phone in October that stopped working. From July all the way up until today I have had nothing but issues with getting a replacement phone. Customer service has lied and given false information more times than I can count.

My defective device was received 9/28/22 and I still do not have a replacement. The phone calls I have made need to be investigated and most of all I still need a replacement phone. This has got to be illegal the way I have been treated and I can never get anywhere with this company.

If this matter isn’t resolved so I will be speaking with an attorney and anyone else who will listen about what I have been through.

I have received nothing about my phone replacement and minute reimbursement.