Tracfone

Around July 12 I contacted Customer Care Services at TracFone to have my phone reactivated. At this time I was told that it need a new Sim card which I received on July 16. It turns out that it did not work.

I was told on July 16 that a new one would be sent out and never was. Again around the July 23 I called only to discover that they would send out another one. Again not done. On Aug 4 again I was told that a SIM card would be sent.

Each time I was given the same ticket number. I feel that it is time that TracFone send out the new SIM card next day at there expense. I am very discouraged over all this. I currently don't have a Cell Phone.

I am tired of hearing the phrase " SORRY FOR THE INCONVIENCE". The time has come for TracFone to get my phone working properly again. Diana…

I have tried twice to get time on this new phone I bought have not got any of it I have a phone here that I cannot use because I can not get my time I have tried twice thay are putting it on my old phone that I cannot get a battery for I would like to get this fix eather get it fixed ore refond my money and I will go some where else

Transferred service from one tracfone to another tracfone did not get a complete transfer as my minutes were not transferred and the replacement phone will not let me set it up due to the fact you kept my minutes, this was a safelink phone originally but somehow things went wrong, at this very moment I have ZERO phone service, I am disabled and never had a problem in the past with this service PLEASE give me my minutes if you want to keep a customer! JUST give to me at 724 396 5149.

I purchased minutes from you 21 hours ago. The minutes and days have not been put on my phone yet . I have tried to speak to someone on a phone and only get recordings that do not help me .

I am not very happy with this . Please have somebody contact me very soon . I am a 79 year old that needs this done . My home phone is 518 297 7392 . I will be waiting .

Poor customer service why would an employee tell a customer no when asking for a supervisor then hanging up on them very poor service

I can not get the safelink employees to speak good and they can not add my credit card information to my account so I can refill my phone They are non-English speaking people that dn not know what they are doing and lier.

Called in to change vm passcode still on the phone with the sixth tech. Is there any that is able to change a password ? Now be transfer the seventh time. 1he and 10 minutes trying. Please can someone who can fix this call me. 301 359 1975

Since BYOP SIM cards are no longer available in Billings, Montana; I ordered one from the TracFone store. I needed this SIM card so I can transfer my TracFone account to a new phone. After waiting over a week the new SIM card arrived.

I then called TracFone to activate my account on my new phone, which is an unlocked Verizon phone, I was told my SIM card number was not valid. The number is 89148000003669528833. I don’t understand.... I ordered the SIM card from TracFone.

My order was accepted and verified by TracFone. As I did not get a tracking number, I called TracFone and the order was again confirmed and I was given the tracking number. When the box arrived the return address was TracFone Store.

The enclosed SIM card was packaged in a TracFone card with the TracFone logo. In fact…

First complaint I contacted tech services not only were they extremely hard to understand and of very little help Zero. But she wanted to change my phone number which would have made things worse for me and not helped.

I have had service with them since 2012. I was on auto pay but when they changed their pricing Jan 1, 2018 I didn't know and they stopped the auto pay and left me without service. I am now changing carriers and they won't unlock my phone because they say I have only had service for less than 30 days.

So good-bye Tracfone and no recommendation from me.

I have no idea whether this is the proper email address or not, but here is my problem that I have been working on trying to get an answer but as of yet have not had any solution to the problem. Rather then to typing everything out again and trying to explain everything yet again, I have attached a email that posted with Samsung Corporation.

******************** Email chat to Samsung****************************

Hello, my name is Glenn, I recently bought a Samsung S7 in October and am experiencing hardware problems like so many others are. The problems are listed blow.

1.)The smart lock doesn't work at all at times and sporadically at other times.

2.)The GPS is all over the place. When I try to locate my location for the smart lock, the GPS never locks on a position. It just keeps…

my phone wont get me on line I tried to exchange it back to Walmart they said there exchange policy is fore only 14 days I went on the 15 day my question is can i get a different phone even if willing to pay fore a more expansive one

bought 450 minutes looked up promo code it was out of date but still on website can not use another one have to buy more time

told him what happened, gave him the new set of #'s, he got them working & they appeared on my phone, so I thought it was taken care of. waited another 20 minutes until a recording came on & I did not understand it, telling me to make a copy of my battery, sending a letter of some sort as this was my phone etc???

I am very disgusted with Tracfone, have never had a problem until this year, & this happened maybe the last time & had to call for them to put # in manually. I am an honest person & I want my phone activated back up or someone to contact me with a reason why this has happened.

My cell # is 304-543-8259.

Every time I refill my minutes I lose them without making or receiving calls. It is always 5 min here then maybe ten minutes a week later. I know how much time I'm using . My next step is contacting BBB!

And maybe just dropping your service.

I have an older Trac Phone. When I called, I was told that if I purchased a refill card, the phone would work. I purchased the $20 card and installed it. IT DID NOT WORK. I called ELEVEN TIMES before I was told that the phone had been deactivated ?

The 12th time They tried SEVEN times to give me a code to put in the phone. Same response every time " invalid Code-6. The person spoke with her supervisor, cmae back and said the phone would work now, despite my concerns that it could not possibly work, and the phone says service disabled now.

There was over 586 minutes on that phone and the $ 20 card I was duped into buying, Not to mention the loss of all my minutes on the phone used to try to get this one to work. One supervisor told me not to hang up, he would be back, and thirty minutes…

38 (transition no. 69 I immediatly called customer service 1_800_867_7183 and talked with an agent for 15 minutes,and got no where. I then asked to talk to a supervisor and got no reply for another 10 min. Then I hung up.

If I authorize a payment with my credit card I expect to just pay that amount.

Tracfone gives the worst customer service I have encountered. When calling to add airtime the associates are like robots- not helpful at all. It takes up valuables time arguing with them about buying airtime. It was a nitemare calling for airtime.

I think that the company with do itself a favor by better training and making a purchase call easier for customers. They do not care to help people at all. I am throwing phone out and going to go elsewhere.

I am sick of fighting with TracFone billing department over my minutes. I have put in several calls to their support number and they still cannot resolve this dispute. I was supposed to get unlimited minutes.

Bought new Motorola Moto E Smartphone for TracFone service (from Amazon). Transferred minutes from old basic Tracfone to new phone, then activated the new phone with customer service rep "on air" activation, Then added additional minutes for a total plan minutes of 1365 minutes on 7/10/16. As I'm on vacation, few calls are being made or received. Only one voice mail in my log. On 7/23/16 pm, I noticed a significant decrease in my account minutes. It was showing less than 1100 mins remaining. I called the TracFone customer service number & reported the issue.

They advised I keep a journal to track my account closely. I did that. Twenty-four hours later mins had decreased 55 minutes, with the only phone use being 2 texts. I called this 2nd time & again reported. They changed some acct…

I got ripped off and bought a new TracFone and they took away all my minutes and texts and told me I had nothing to transfer. I just wanted to share my feedback online, since the they are liars and scam artists. If you are considering a low budget phone, do not buy from TracFone!