I purchased a 30 day plan with unlimited talk, text, and 3 gb of data. My data never worked. I have been calling Tracfone every other day to fix issues with data. They said it should work, but it didn't.
At the end they said that I have used up all the data available and that I should purchase some some from them. Disgraceful liars. that's who they are.
On the 10th of each month I am charged for my talk, text and data. Prior to 10/10 I had over 500 MB of Data. 19 mb left. Apparently no one at Tracfone can go back and check what my balance was on 10/09.
Therefore I have to just assume the rep is correct. I always keep track of my balance of Data prior to the date of cc being charged. Have been with Tracfone for over 15 years, time to go elsewhere.
Your phone bank in the Phillipines is useless. Everyone simply reads a script and repeats it over and over. They don't have a clue as to what they are saying. I have been a customer for decades, yet today is the worst ever.
Somehow my "data" is wiped out for the first time ever. I have never used it, but having it gives me additional resources in an emergency. I looked today and my data is "0". I haven't used it and I always buy the same package that includes date, time, and prepaid minutes.
Where did my data go? No one wants to address this. There must be records whereby you would see what my purchase history is. The Phillipines tries to tell me there was no data included, which is not true. My husband and I have been purchasing the same thing for years.
I purchased his package and mine…
I bought a phone card, but the pin does not work. I made phone call to worker for help, bot her accent was so heavy that I couldn't understand her. I think she said I could get a refund, but I don' know how.
pin:104 071 025 150 098. Thanks, ward
I received my order, charged the phone,,,nothing, called customer care, the phone can be returned ( pay shipping back) but minutes I purchased are non-refundable...no phone working and can't use minutes....lost my money
VERY disappointed with Tracfone's "RE-NEWED" phone. I purchased an Iphone 6S Plus on August 22nd and i was having some issues with it holding a charge right from the start, but didn't think it was worth complaining about. Then it started turning on it's side and I would have to turn it off and back off again to get it to the upright position.
Again not to much of a bother. Then on September 22nd the phone completely died. I called to say I would just like to return the re-newed phone and purchase a new one and send the old one back. Not only was I not allowed to do that, I was told that the warranty was up by 1 DAY!!
I wouldn't get credit or a refund. I have been a customer for over 5 yrs. I can't believe that they not only left me without a phone but they wouldn't do ANYTHING to help my…
Tried to add interrnational calling to my phone. Online it took 1 minute to buy the service but over 3 hours and 2 dozen calls to get it activated.
I had a net 10 phone for years work well service was great and I could get my email but the phone fell and it cracked so I decided to get a new phone went on line purchased another phone with tracfone. Now can't get my email called total wireless said can't fix the problem why if I could get my email before I should be able to get it now something wrong maybe you should stop selling total wireless phones
After having phone service with them for 3 years my phone service went down and for 3 solid weeks I was on the phone with them for hours at a time trying to get the phone working again. They could not get it to work.
They told me to buy a new phone and call them back. I did and again they could not get it to work. I spent 2 days and many hours on the phone and no one could get it to work.
Everyone there is totally incompetent !! I returned the phone and will never deal with tracfone ever again and will make sure that no one i know does either.
Your company runs My Family Mobile if I am right. Have called month after month after month, trying to see why I don't get my multi-line discount on my phones. Have two accounts, everytime I call Walmart My Family Mobile they say the problem is fixed, and each month it is not.
Account: 757-405-2066 757-408-1922 $5 discount 757-269-9351 no discount 757-214-7584 no discount
Account: 757-839-0195 757-292-1904 no discount 757-839-2990 no discount
56. 56 there must be some way you can check on this and credit my phone number with the minutes my number is 303-882-9730. Please advise me asap I am long time customer and also just bought new phone to use from tracfone also.
My landline number is 8454298186. \. Thanking you in advance for your prompt attention to his matter. Marie I. LeMoine.
I called in to change my phone number of my TracFone I followed the steps I never did receive the text and it never changed my phone number. so I got on a different phone. the phone does not recognize my passcode for my lock screen.
the correct passcode was put in many times so now I'm told my only options are buy a new phone plus I lose all my text messages. I don't have the money at this time for a new phone so now I have no phone and I've lost important information!!
all I wanted to do with change my phone number instead I lose important text messages and I have no phone. I'm just SOL and supposed to go purchase another phone!!
I renewed my service on 3/11/19 with expiration date of 4/3/20. Two weeks ago I got a "Dear Valued Customer" letter saying I would not be able to utilize the phone because it will soon not be functioning. However I could buy a new phone for a discount. I wrote to Mr. Pollak and a service rep said they would not send me a free phone nor would they return my annual fee. I do not wish to spend more money so they told me they would do nothing more.
They changed the conditions not me I seek a new phone or money back where am I going wrong?
Your help will be appreciated. R.K. Wiseman
Accidently, inactivated Tracfone and when reactivated, lost 600 minutes.
Passed around with 4 different representatives for over three hours and was finally hung up on and still lost 600 rollover minutes.
I wouldn't even give you a star if I had the choice. Your representatives tell you one thing and do another. Your relationship with FedEx sucks. All the restrictions for a package that you paid for with your money but can't go to FedEx to pick it up because you have things to do beside sit in the house waiting for something to come whenever they feel like it.
Worst experience I've ever had ordering something and have no plan on ever doing it again.
The supervisor hung up and me when I asked for his name because he was being rude when I called back they refused to provide his name and gave me an address to mail a letter of complaint
We purchased 2 phones from home shopping network. We were told that they could be unlocked after a year. They now refuse to unlock. They claim, since we bough from a 3rd party, the months on their plan did not count.
We needed another year of service to be unlocked. They cheated me out of minutes. Customer service is nothing, they put you on hold and forget about you. The federal government has some type of action against them but they will not give you information.
My wife loves HSN and I intend to complain to HSN but I doubt that they will do anything.
I have been a customer of TracFone for many years now and have recommended you to many of my friends.
Just recently I have had a problem and contacted customer service twice, and all I can say is your customer service department is in serious need of help! I have been in the business world for many years, in Human Resources to be exact, and if we conducted business the way your customer service department does, all of us would have been fired!
I simply tried to adjust a bill and get a simple $19.79 recurring charge removed and it has been a nightmare! Just a while ago I talked to a service rep and was put on hold for close to 30 minutes, and eventually the phone call dropped off. NOW I HAVE TO START ALL OVER AGAIN EXPLAINING MY PROBLEM ANOTHER TIME TO SOMEONE ELSE! I just don't…
My complaint is that this is supposed to be a no contract/hassle service. I bought a phone not even a month ago and activated service with Tracfone and wanted to change service providers... and was told that I was under contract for one year and had to purchase service each month for the year... uninterrupted!
Then, and only then would they give me an unlock key! They have deceptive advertising mechanisms in place... What is their rationale for this policy... this phone isn't financed through them, it's paid for!
https://www.facebook.com/anthonytonyharris/posts/2512697078759720
74 gig , 3240 phone, 2850 texts about during 2-19-2019 . tried to adjust it ,I lost everything tried to fix it ,called for help they said i had run out of time to get a card. Where did all my time go ?
com , they lost my info then to. spent many hours on the phone then i have been with you maybe 6 to 9 years . switched phones to upgrade too j7 the glass broke on two got another one
Why can't I have my tracfone unlocked ???
phone number to account: 9802292843 … 3 days ago I misplace my phone, so I deactivate my service. Since finding my phone I have been thru HELL trying to my service reactived.. First I was told my IMEI did not match, I gave them the number off the back of the phone and the red card. Second I gave them the only 2 activation zip codes, I had in the last 8 years, neither was correct. Third I gave them the numbers off a new card for minutes and was told I needed a new phone and number. I chatted with feedback online im unable to go to a pay phone.
Please Help,
I have been a Tracfone user for many years and Have Never Been Treated So BAD. I purchased another Tracfone because mine wouldnt hold a charge, the New Phone wouldnt work for me so I returned it on the 17th Of December and was told My replacement phone would be sent out, this is January 12th 2019 and still no Phone.
I have talked to about 15 different People and Have got about the Same answer, which is your Phone has been shipped out (these are all your Managers from the Phillipienes). The first time, calling they told me they were sending me a smart phone,( which shocked me), I said Just send me my phone.
I explained I am a Diabetic and Need a Phone because of my Health. They said, you will receive one in 2 days . This was the 20th of December, on the 21st I called they told me it was…
I have been a tracfone customer for several years and I have never been as disappointed as now. Tell me why you send out promotion offers and don't honor them. I recieved in the mail an offer if I purchased a one year card I would recieve 1300 total minutes with promo code 95322.
When I applied the code it said call 18008677183, which I did. The 1st person named David after talking with me for awhile hung up on me, so I called back and talked to a Dewanna well that didn't go well either.
To make a long story short instead of recieving the 1300 minutes like I was suppose to get I ended up with 800 minutes.
Also in the mail an extra 40 minutes promotion code 73854 to use before the end of Dec. because of my birthday so I said as long as the first code didn't work try 73854 code for my…
In trying to bring my own phone to Tracfone using the online process, all of my minutes, texts and data were erased. I have talked to about 8 people in customer service over the past 2 days. Even though I have a screen capture of the number of minutes, texts and data in my account as it showed on the Tracfone website before I attempted the transfer, no one wants to see that.
Each day I have been told to wait 24 hours and call back.
Meanwhile, I have no service on either my old phone or my new phone. I have been a Tracfone customer for 15 years and have accumulated 14000 + minutes. I used to recommend them, but I won't any longer. Even if they reinstate my minutes etc.
in the next 24 hours this fiasco has ruined their reputation with me.
It was so sad that I couldn't get not one person with a good attitude, to assist me with the help I needed. That's not government approved! It was so unprofessional of all 13 rep's that answered my call tonight. org three times.
Completed the same applications over and over again and got no results to my solutions. At the very end and 11:00pm I was told in order to activate the replacement phone I had to still either WAIT 7-10 business days, when I've already had to wait 5-7 business days to receive this replacement phone, to get this new one activated....
That's evil, in if the government is handling business like this to older people. We all have to pay taxes, but you guy's president don't??? Cause gods eyes are on everyone!!! So I was at the end of the call when this rude lady asked…
My phone said that i needed to insert a SIM card,when it all ready have one.when i talked to a person on the phone and he couldn't get it reset and told me to go buy a bring your phone kit. Why should i have to buy a new SIN card.
Worst company I've ever had to deal with. What a total waste of time even trying to talk to them. I was connected to an overseas office with 5 different operators. Not one was of any help. ) who hung up the phone when explained my issue.
I called back and an extremely rude operator connected me to a supposed supervisor I could barely understand. My issue was never fully resolved. I wasted almost two hours with a bunch of untrained, unhelpful @#%@#s. I think it's time to switch to a better service.
I never want to have to deal with this company again! No one should ever be treated the way TracFone treats its customers! With any luck you'll go out of business and do everyone a favor!
I ran into a problem switching my service from my old LG phone to my new Motorola phone. When my new phone did not start working, and the old phone did not stop working, I called customer service. I warned the customer service tech Melanie that I was quite technologically inept right up front. ).
I repeatedly had to ask her to speak up, and to repeat herself. Did I say REPEATEDLY?!!! At one point after she had begun speaking in an irritated tone of voice, I told her that if she continued getting irritated with me, I would hang up and call back in.
That helped with the tone of voice. We finally got the problem resolved and checked that all systems were working properly. I did terminate my call with Melanie because I was already so stressed out with dealing with technology and a new phone…
Since I became a TracFone customer I have been unable to have my caller ID changed to "Paul Mendy". I very much want/need that change to be made. Please have my caller ID updated!!!
Prior to joining TracFone my phone number was part of my son-in-law's multiple line ATT plan. When I decided to change my phone service to TracFone I transferred my pre-exiting phone number (716-430-8055) to TracFone. Shortly after that change I was told hat the caller ID showed my son-in-law's name (Brian Mastrangelo). Since then I have repeatedly tried to get the caller ID changed to my name via calls to TracFone Customer Service. In each case I was told it would be taken care of only to find out that it wasn't changed. Please do what's necessary to make "Paul Mendy" my caller ID.
Also, when I call Tracfone…
I am disabled and my phone is dead. tried to connect new phone to old number....dead also I was able to make one call to tracfone and now get an error message....Phone is dead for calling I need my phone to work also purchased 1500 minutes today with no result Pending!!!!! The phone that I use has this SIM
354892073044150 still showing no service.....I had minutes and tons of DATA I also want restored. There is no active CHAT service. I can't call anybody to get my service restored, I can't get another phone to call Customer service....this is my only pnone!!! I asked representative to reconnect old phone....Phone still dead SOMEBODY PLEASE HELP ME!!!! I can't call for a ride to go to my surgery appt, or get help from FIRST RESPONDERS IF I NEED HELP!!!!!
I am on the life line and every month for the past 3 months track phone will not give my 750 min and even tho I buy a card and track phone says not any time on my phone
I HAVE HAD THIS PHONE FOR AT LEAST A DECADE BUT I HAS COME TO MY ATTENTION THAT MY DOUBLE MINUTES HAS SOMEWHERE ALONG THE LINE QUIT HAPPENING BUT THE PEOPLE IN CUSTOMER SERVICE DO NOT HAVE THE SKILL TO LOOK BACK AT WHY IT HAS DISAPPEARED OR HOW TO FIX IT BEEN A CUSTOMER ALONG TIME NOW GOING TO CHECK OOT OTHER CARRIERS WOULD RATHER SIOMEONE LOOK INTO THIS AND FIX IT , SINCERLY BRIAN CANOVA 540-305-7043 ALSO SPEND HOURS TRYING TO ACTIVATE VOICEMAIL THEY ALSO COULD NOT HANDLE THIS.
00 ALSO SINCE I COULD NOT USE THE PHONE WHICH I RETURNED. TRACKING NUMBER 1309 1040 0001 3617 6372 I MIGHT ADD THAT I HAVE BEEN A CUSTOMER OF TRACFONE FOR YEARS AND NEVER ENCOUNTERED ANY PROBLEMS UNTIL NOW
I have had TracFone for 2 or three years. I have bought minutes when needed. The last time I bought minutes they were added as usual. Then I got an email that I needed to pay for a service plan to be able to use these minutes.
Nothing has ever been mentioned about this service plan in the last two years. They never said anything about it when they took my money for minutes I now can't use I am on social security and I plan out my payments so everything can be paid Giving me two days notice doesn't cut it.
I now have a useless phone and useless minutes. My phone is locked and trac phone won't unlock it. Is there anything that can be done. If I reluctantly pay a service plan from you next month will my minutes still be available for me to use?
Several weeks ago my wife's phone froze up, could not do anything to fix the problem. The very next day my phone did the exact same thing. S. Gov't was going to disable certain android phones and the the owners would never be able to use them again.
I contacted Tracfone after both phones failed and spoke to three different Techs and one supervisor. None of them had a clue. I rate Tracfone as a one on the scale of 1 to 5 and would rate it lower than that if I could !
I BOUGHT A TRACPHONE AND ONE YEAR SERICE,AND AFTER BEING ON THE PHONE FOR SIX HOURS WITH TRACFONE EMPLOYEES 4 TO BE EXACT COUNT I STILL DO NOT HAVE PHONE SERVICE AND TO MENTION I HAVE BEEN A CUSTOMER OF TRACFONE FOR YEARS, I THINK I SHOULD GET A COMPLETE REFUND IF THIS PROBLEM CAN NOT BE RESLOVED
I ordered a fone order number12959646 over 10 days and yet to receive it. Fed ex claims to have come by and could not leave order. I watched the van pull across my drive and pull away without coming to my door and leave no message or anything and then post it as no one home.
They claimed this for 4 trips and then stopped coming by. Calls to FedEx were useless. See if u can find my order and ship it USPS or ups please. Tracking number 652024372687932. If i ever get maybe I'll order again.
65 for taxes. When I got home, I stratched the airtime pin as I have done for many years. I immediately received a message that it was an invalid pin and not in your system. Why would the # be invalid?
You have lost a very loyal customer.
I have been waiting 5 days now for your people to port my number back to my Verizon sim I had activated on your BYOP sim. I keep getting told 24 to 48 hrs since the 25th of Aug. 2018.
I am disabled and phone service is very important so I can call 911 to be taken to the hospital. I had a seizure and am in the hospital because of dealing with your people. I cant even get a refund .
I wish I had never switched to you
I am writing this letter to explain why, after twenty years as your customer, I am no longer. On August 21, 2018, I received in the US Mail an ad titled “Come back to TracFone today” and offering me an amazing offer.
I ignored this offer because I never left TracFone. The next day my phone was deactivated. I had 237 minutes and 130 day service on my phone at the time. Over the next six business days not one of the ten people that I contacted could tell why it was deactivated.
Here is the time line of what transacted over those six days. 8/22/2018 – Called 1-800-867-7183 at 5:30 PM and explained the problem that my phone had no service. I was told that my phone was deactivated. I asked that it be reactivated with my phone number 309-868-6119.
After 45 minutes with this person I was told…
if I ngot my old number back This was no fault of mine it was the person who sent the first sim card and changed my number without my knowledge
smart phone airtime my card has 200 minutes 500 text 500 mb data I have not been getting my data I only received 200mb. when I call the help line they don't care I am getting ripped off . someone needs to investigate all I am only what I paid for I will send to the state ag please help
Around July 12 I contacted Customer Care Services at TracFone to have my phone reactivated. At this time I was told that it need a new Sim card which I received on July 16. It turns out that it did not work.
I was told on July 16 that a new one would be sent out and never was. Again around the July 23 I called only to discover that they would send out another one. Again not done. On Aug 4 again I was told that a SIM card would be sent.
Each time I was given the same ticket number. I feel that it is time that TracFone send out the new SIM card next day at there expense. I am very discouraged over all this. I currently don't have a Cell Phone.
I am tired of hearing the phrase " SORRY FOR THE INCONVIENCE". The time has come for TracFone to get my phone working properly again. Diana…
I have tried twice to get time on this new phone I bought have not got any of it I have a phone here that I cannot use because I can not get my time I have tried twice thay are putting it on my old phone that I cannot get a battery for I would like to get this fix eather get it fixed ore refond my money and I will go some where else
Transferred service from one tracfone to another tracfone did not get a complete transfer as my minutes were not transferred and the replacement phone will not let me set it up due to the fact you kept my minutes, this was a safelink phone originally but somehow things went wrong, at this very moment I have ZERO phone service, I am disabled and never had a problem in the past with this service PLEASE give me my minutes if you want to keep a customer! JUST give to me at 724 396 5149.
I purchased minutes from you 21 hours ago. The minutes and days have not been put on my phone yet . I have tried to speak to someone on a phone and only get recordings that do not help me .
I am not very happy with this . Please have somebody contact me very soon . I am a 79 year old that needs this done . My home phone is 518 297 7392 . I will be waiting .
Poor customer service why would an employee tell a customer no when asking for a supervisor then hanging up on them very poor service
I can not get the safelink employees to speak good and they can not add my credit card information to my account so I can refill my phone They are non-English speaking people that dn not know what they are doing and lier.
Called in to change vm passcode still on the phone with the sixth tech. Is there any that is able to change a password ? Now be transfer the seventh time. 1he and 10 minutes trying. Please can someone who can fix this call me. 301 359 1975