Tracfone

obviousely yall dont value my business. thanks for nothing

I have been a Trac phone/Straight talk customer for about 3 yrs. i am 60 yrs of age, and my husband is 62. 5 months ago, my phone stopped working. My husband went to Walmart, bought me a Trac phone and had the man at the Straighttalk counter activate my phone.

Because my husband and I har on a fixed income, I choose to go to a less expensive phone carrier. On Monday, August the 16th, I called the new carrier and we got the old carrier rep on the phone to see about porting my phone number over.

The Straight talk rep said he would process the request. I got an email on Tues, Aug the 17th saying the transfer was unsucessful. I called today to see what the problem was. I awoke this morning to NO service!

Straight Talk and Trac phone said I would have to pay $150 to unlock my phone. I had…

i tried to move a telephone number with track phone . they lost my info doing this . i had thousands of minutes on this account . the best they would do is give me 1200 minutes back. very poor service they should have a record of how much time i had with them .

There seems to be a poor connection over the past few days. Don't know if TracFone is having issues. Can't seem to talk with anyone.

Tracfone customer support is a joke.The chat support is a low level support with associates in Bangladesh and India.Poor English level skills,rude and unprofessional attitude.Phone support is a level up,but they will keep you in the phone forever.For a simple broke-return-repair-send back to customer service been a month and still no device received.Never ever buy anything or use services of this unprofessional company.Beware!

IN REFERENCE TO: 8/9/21 ticket#-1 2 3 8 9 0 8 5 0 2- customer service agent Carmel #512-245. I use a basic flip phone with my tracfone service, which requires 'basic voicemail'. Each month after my auto pay, they switch my service to 'visual voicemail' and each month I have to call to get it switched back, which is only a 2 minute fix once connected to the proper support.

This requires a level 3 support and for some reason nobody wants to connect me to level 3 and the call turns into a major ordeal that takes about an hour for a 2 minute fix! Well this last call I spent an entire afternoon trying to get this fixed, the first call I was told to give it 4 hours or call back the next day, the second call consisted of, after he pretended to connect me to level 3, only continuing the call…

3 month old phone would not power up so I contacted Tracphone to return it. The return authorization email did not contain links to open the shipping label to print. I contacted Tracphone again and they said all they could do is send me the return label in the mail.

I received it about a week later and returned the phone on . I was provided an original Ticket #1234761105 opened 5/15/2021 but never received a replacement. When I called back on 6/28 Iwas told the replacement phone was sent out 5/17/2021.

I did not receive it and was instructed to file a claim with UPS, which I did - UPS Tracking # 185810240322411 I called on 7/14/2021 to find out what was going on and spoke to Estella who assured me they were sending a new phone that day I never received it and called back on 8/4/2021 •…

My phone is disconnected, they turn it back on 5 minutes later off again. I am auto pay and have been with you for 7 years. I think they gave my number to someone else. They will not fix tje problem. My number is 6203149448.

I am missing doctor call's. I have been with tech support 9 times .

Ref. #1238425939. , Your agents were terrible today. Now, I do not have a phone to use. That is really poor service.

Been a customer for over 6 years, all my minutes are gone! Not possible! Should have hundreds of minutes! At least 3 hours on phone last night! Last manager hung up on me! said he couldn't hear me???!!! Why didn't he call me back?

No easy way to contact anyone and my time is too valuable to waste another hour on hold waiting to talk to someone with some knowledge about what happened! Went through 3 supervisors I think they just pass you around till you give up! Will NEVER recommend Tracfone!

Going to get a new carrier!

I called to transfer my service to another carrier and was told it would cost $66!!! , paying customer for 12 months. this is incorrect. i have had a tracfone for several years and have always bought cards and added to my time.

i have never missed a refill. i think this is a very poor policy. i hope that now you have my card # your company will not bill me for anything else. i only gave authorization for the $66 unlocking fee and nothing else.

i think this is awful to treat your customers this way.

Worse company service in the history of man! Cant even rep[lace a warrantied phone in over 8 weeks! Incompetent aholes one and all. Switching to reguar service never tracphone again.

00 data plan around 6pm on 7/14/2021 and they cheating me out of my data service as well as the data service that came along with my plan. I believe all this is due to me being on the Gangstalking list.

Google Gangstalking to understand what I’m talking about.

However, after purchasing the $10 dollar data plan my son was just online a few minutes before I called Tracfone to speak to a representative about why the internet on the cellphone just went out, and he tells me he has to troubleshoot the phone and he have to ask for numbers on the phone to troubleshoot for which I know that was a lie because my son was just online a short while so

there’s nothing wrong with the phone. If you are on the Gangstalking targeted list and if there’s a problem with anything on your phone and you call…

I signed up for a plan with unlimited talk and text for a year on a smartphone for my teenager. 2 months later the phone stopped texting. When I called Tracphone they said I signed up for a limited plan.

5 hrs on the phone with a representative, They said they could not do anything for me. The only option was to pay more money for the service I originally wanted. It was very dishonest. (Beware that what they are advertising is not accurate.

) The fact that they could not credit my account for the usage or change my service for a mistake their representative made does not make sense. They were not willing to take responsibility for a mistake their representative made.

00$ of my money but I can not use the phone in the way I need to without paying more money. I'm wondering how many other…

I have had issues with tracfone since April of this year. I have called numerous times to have the issues fixed. And they still can't get things correct. The latest is I wanted a refund on my unlimited plan because I canceled it and instead they take all the minutes and texts that I had (over 10 thousand BTW) I CAN NOT BELIEVE the incompetence you have at customer service.

I will be leaving Tracfone . I am tired of explaining myself over and over and not getting anywhere

You will NEVER speak to the same person twice. You will have to explain to mindless people operating in a secondary language countless times. Minutes,data,texts went to 0 after upgrading phone. I spoke to 22 reps/supervisors over 5 days trying to get my min/texts/data restored prior to update. Only PARTIALLY replaced. HORRIBLE, TERRIBLE, FRUSTRATING EXPERIENCE.

If I could, I would change svc. I will file a complaint with the FTC, the FCC, the BBB and various websites to let them know that this is happening many times. Tracfone basically calls you a liar. They CLAIM they are unable to check your data from the old tracfone to the new tracfone after the old tracfone has been deactivated.

Even if you give them the old IMEI number. Preposterous. They apologize every other sentence but CLAIM…

TracPhone and StraightTalk wireless has the worst customer service department I have ever experienced. Also sold me a Samsung A20 phone knowing there are problems with this model phone and their network. Run,don't walk away from straightTalk and TracPhone wireless

I have been a Tracfone customer for many, many years. I purchased a NEW Samsung J7 Crown phone for my wife. I paid $100 for it. She was delighted with it at first, until it just locked up and we could do nothing with it.

I talked to the first of MANY Tracfone employees, explaining, over and over, what the problem was. I was passed from person to person, having to re-give information over and over Eventually, I was told that Tracfone was going to exchange the phone for another j7Crown, after I returned the defective one. I returned it.

It was received, but I heard nothing. When I called, I was told a replacement phone was being sent out to me. I asked the brand and specs of the replacement and was told it was a brand I never heard of, and a much cheaper phone with inferior specs, which I…

I am having a hard time with Tracfone unlocking my device and resulting in hardship. Customer service personnel are not on one accord, and each gives different information.

Just bought two brand new phones for me and my husband and they literally suck you can't answer the phone when it rings in half the time you can't go to your messages and answer them half the time what is the problem with these phones if you can't get it together with these phones I'd really like a new phone, my daughter in Massachusetts got rushed to the emergency hospital today and I couldn't even answer her phone call because you want phone won't let me

What the fuck is wrong with the company!!? no humans!! i need to speak to a real person, not the stupid, limited machine customer service! it should not take almost a month to transfer my old number, or at least cancel the transfer and give me a new number all together!

someone needs to fix this!!

I sent back my dead phone back for replacement, I was told once Tracfone received my phone I would be sent a new replacement phone. I spoke to a cooperate supervisor on 5/27/2021 who told me the replacement phone had been sent and I would have it by 6/1/2021.

Today I called and was told it hasn't been sent out, and after review it should be sent and delivered to me by 6/9/2021. The customer service rep. was unable to give me a reason why I was given incorrect information or why there was such a long delay.

There is no reason that I should have to wait this length of time for a phone and have no means to make even emergency calls once I'm out of my home.

5 GB. I also buy a plan so I have more data. When the data ends on the plan I buy I call in and have them swap me over to the lifeline plan. Now they are telling me I have to wait 30 days for the plan I bought to end.

No new rules have been incited and I've always called in to swap over when I use all my data. I've been doing this for 4 years. They said, I could buy a plan and they would swap it over but they won't swap it over for free services.

How can they do this when no new rules have been applied. I got into it with a manager and that's when all this started. I caught them in several lies and recorded it. When I told the guy I was recording and caught him in a lie, he said, whatever.

He tried to tell me my lifeline services had already been issued. While in the same breath telling…

I have a automatic refill plan for monthly service days. 53 on May 10. Trying to get a live person to help with this is like talking to the moon. Please find someone to correct this, since my service days are coming up again and I do not want to pay double again.

I am a longtime tracfone customer, but if I get these problems to continue, I will change to another provider. All the messages they send me over my phone do not help me. Stein

I have made several calls to Tracfone customer service only to become so frustrated that it takes months for me to continue to try and solve my problem. S. 800 numbers which can be linked to the most frequently dialed international numbers.

I have exactly ONE number in the UK where I would like to link one of these 800 numbers. ) Customer service has not been helpful in solving the problem. The number I wish to call is 011441634221874 in the UK.

My tracfone number is 516-672-9346. My phone is the Galaxy J3 orbit. I bought the phone at Best Buy. My telephone number is 516-681-1914. This is my home phone not a cell number. Any help you can provide to solve my problem would be appreciated. Thank you. Gail Chickory

RON ARLT 5306386924 TOLD PHONE IS DEACTIVATED PERMANANTELY DUR TO UNEXPLAINED MESSAGES. M. M. ASKING FOR A SUPERVISOR TO HEAR OUR CLAIM . THIS IS WRONG Ron is paid up until June 20 2021 unlimited. Please I appreciate your time to resolve this matter and reactivate his phone.

He is not a bad person I have known him 40 years . We rent at same residence now. I swear under penalty of perjury no wrong doings have been done with the phone so help me God. Carol Bright Irvine 5307683124 1318 Olive Ave REDDING ,CA 96001 Thank you very much

Spoke to rep 4/27/21 when noticed back of Motorola Moto G7 Optimo Maxx (XT1955DL cost $119.99) peeling away exposing computer chips inside. Tracfone agreed phone is defective, under warranty and they will send me a replacement phone in 3-5 business days of equal or better level phone. Ticket # 1233852059. Turns out they will NOT send a replacement phone until I mail them back my defective phone, so process delayed several days and during that time I had no phone (I have no landline, only cell so no way to call, text, connect with business, family, friends, etc.).

5/14/21: Richard, a supervisor confirmed receipt of defective phone Tracking # 1Z6980XX9042496384, but it was left unattended for 1 week on the dock further delaying process. Reference #: 1914138201

5/19/21 Alex -Tracking #:…

have been on the phone with customer service for last 3 days. Everything works except I can not receive messages. would call me back in 15 min. I'm still waiting! Been a tracfone customer for 20+ years that is about to end.

You really need to take better care of your customers.

I. Have. Been a. Loyal. Customer. Who. Has. Spent. Considerable. Amount. Of. Money. For. Lousy. bad. Service.. 53. Phone. Calls. I. Have. Tried. My. Phone. Number. ,,857 3444306 your. Phjllipano. CSR. Are. Inepry. My. Data. Keeps. Disappearing when. The. Phone. Is. Off. With. Call. Blocker on. Put. Back. My. 3 gigs. Of. Missing. Data. Now. Mr. Cleveland. Ward. Dorchester. Ma. 02124. 56. Jacob. St. Dorchester. Ma. 02124 Please. Review. This. Disastrous Experience I. Have. Had. With. TracFone. Which. Is. Awful. You. f Corporate. Fix. This I can't. Even. Text. TracFone. For. Help no. Have. Talked to. 59. People. At. TracFone. Explained. My. Problem. And. So. Care. Nothing. Can. Your. Corporate. Office. Fix. This. Once. And. For. All!!

Yes I called to get my service minutes on my phone it's been 4 days like keep getting to run around they keep saying 24 hours from now it's never been turned on 48 hours from now it's still not turned on I call you back now you're supposed to give me a call back I don't understand what's the problem all I want to put minutes on I've already paid $30 to you guys for 2 months and I still don't have my phone on it's been 4 days

Safelink.... I was refused a replacement phone because they had sent me several ones that were overheating years ago and I returned them. I was transfered 7 times. I ask to speak to a manager but they just pasted me around the call center floor.

The last rep admitted that they'd never actually transfer me and laughed at me. I was totally disrespected. It's all a scam now to try to sale phones not help people like it was intended to. So I'm stuck with a phone that goes dead the min you take it off the charger.

But if you leave it on it gets so hot it can't be safe.. I'm going to a different company after 8 years. I was shown today, that not valued as a customer at all.

I have an Alcatel One Touch phone from them and it will NOT ring. After several attempts to resolve the problem with them it is still not fixed and they offered to send me a replacement. This was on August 15, 2020. They told me they would ship me a replacement and it would arrive within 3 days.

Today is August 19 and I still don't have the new phone, and they have disabled my service on the old phone and I need to use it today to call my veterinarian about my dog. I called them and asked them to reinstate my service until I got the new phone and they just blew me off. They told me to buy a new phone. LOL this is on THEM and if I buy a new phone it will NOT be from them.

I called and spoke to a supervisor at their Unlocking Department at 1-888-442-5102. I explained i purchased a phone on tracfone website for balck friday to replace safelink's cheap android, safelink now cancelled my account about a week ago and i needed the phone unlocked.

He then proceeded to explain that my phone has not been active for a year on safelink, because his system shows that, therefore he cannot help. when i explained that the information he was providing was misleading and flat out lies, the supervisor hung up.

this is a lie because i have been using my phone on LTE up until the time of disconnect. (a week ago) Despite safelink disconnecting my service, as a paying customer to tracfone,because i purchased their device on their website,i have yet to receive any help with a…

I have been dealing with an issue for over 2 hours this afternoon and then was told they couldn't issue a refund today and that I would need to call back tomorrow. I am not happy at all. and this is how the issue started.

I purchased 1 year airtime for my Dads phone. It would not update, so I decided to live chat. The person told me that my Dad's cell phone was too old to update and that we would need to purchase a new phone.

And there was a lot of "give me one second to check your account" messages. This person could not help me with the new phone purchase, so I was transferred to the sales department. This person, after a lot of "give me one second to check your account" messages, told me that there was no phones available for our zip code.

So, I asked for a refund for the 1 year of…

Spoke with an Edgar whom according to him, he’s a manager//supervisor. It took 34 minutes of phone ringing to pick up then says the configuration of the phone when I updated it locked it back to tracfone && will not unlock the phone.

Says if it worked it worked if it don’t now it don’t you have to buy a tracfone SIM card to use the phone. Very rude, didn’t seem to care. Says he will now record the call since I said I’m filing a complaint.

Personally I just want the phone I own unlocked from their network because I am not even with their company, I bought the phone from a lady && she was using a cricket SIM card at the time so I am completely confused how updating a phone could lock it to a certain network once its been unlocked?

Simply put I had a balance of 710 mb data and added 1GB (1024mb) and 1.5GB (1536?mb) of data when I purchased a 365 day adder to my account. After purchasing on line the text and talk totals were updated properly. However, the data only totaled 3.16mb although it should have been 3.26mb. The agent finally agreed with my math and indicated that it was a software generated number (of course) and he could not resolve that. Finally, he added 100mb (manually?) and all was resolved. (buyer beware).

Yes, that satisfied me but if I am not being credited 100mb an a purchase of 2.5gb (4%) does this mean that your software is programmed to only post 96% of each purchase? I really do not want to believe this.

Also, as a TRIVIAL aside, as I had just received a birthday card awarding 40 minutes, I was…

I purchased a 30 day plan with unlimited talk, text, and 3 gb of data. My data never worked. I have been calling Tracfone every other day to fix issues with data. They said it should work, but it didn't.

At the end they said that I have used up all the data available and that I should purchase some some from them. Disgraceful liars. that's who they are.

On the 10th of each month I am charged for my talk, text and data. Prior to 10/10 I had over 500 MB of Data. 19 mb left. Apparently no one at Tracfone can go back and check what my balance was on 10/09.

Therefore I have to just assume the rep is correct. I always keep track of my balance of Data prior to the date of cc being charged. Have been with Tracfone for over 15 years, time to go elsewhere.

Your phone bank in the Phillipines is useless. Everyone simply reads a script and repeats it over and over. They don't have a clue as to what they are saying. I have been a customer for decades, yet today is the worst ever.

Somehow my "data" is wiped out for the first time ever. I have never used it, but having it gives me additional resources in an emergency. I looked today and my data is "0". I haven't used it and I always buy the same package that includes date, time, and prepaid minutes.

Where did my data go? No one wants to address this. There must be records whereby you would see what my purchase history is. The Phillipines tries to tell me there was no data included, which is not true. My husband and I have been purchasing the same thing for years.

I purchased his package and mine…

I bought a phone card, but the pin does not work. I made phone call to worker for help, bot her accent was so heavy that I couldn't understand her. I think she said I could get a refund, but I don' know how.

pin:104 071 025 150 098. Thanks, ward

I received my order, charged the phone,,,nothing, called customer care, the phone can be returned ( pay shipping back) but minutes I purchased are non-refundable...no phone working and can't use minutes....lost my money

VERY disappointed with Tracfone's "RE-NEWED" phone. I purchased an Iphone 6S Plus on August 22nd and i was having some issues with it holding a charge right from the start, but didn't think it was worth complaining about. Then it started turning on it's side and I would have to turn it off and back off again to get it to the upright position.

Again not to much of a bother. Then on September 22nd the phone completely died. I called to say I would just like to return the re-newed phone and purchase a new one and send the old one back. Not only was I not allowed to do that, I was told that the warranty was up by 1 DAY!!

I wouldn't get credit or a refund. I have been a customer for over 5 yrs. I can't believe that they not only left me without a phone but they wouldn't do ANYTHING to help my…

Tried to add interrnational calling to my phone. Online it took 1 minute to buy the service but over 3 hours and 2 dozen calls to get it activated.

I had a net 10 phone for years work well service was great and I could get my email but the phone fell and it cracked so I decided to get a new phone went on line purchased another phone with tracfone. Now can't get my email called total wireless said can't fix the problem why if I could get my email before I should be able to get it now something wrong maybe you should stop selling total wireless phones

After having phone service with them for 3 years my phone service went down and for 3 solid weeks I was on the phone with them for hours at a time trying to get the phone working again. They could not get it to work.

They told me to buy a new phone and call them back. I did and again they could not get it to work. I spent 2 days and many hours on the phone and no one could get it to work.

Everyone there is totally incompetent !! I returned the phone and will never deal with tracfone ever again and will make sure that no one i know does either.

Your company runs My Family Mobile if I am right. Have called month after month after month, trying to see why I don't get my multi-line discount on my phones. Have two accounts, everytime I call Walmart My Family Mobile they say the problem is fixed, and each month it is not.

Account: 757-405-2066 757-408-1922 $5 discount 757-269-9351 no discount 757-214-7584 no discount

Account: 757-839-0195 757-292-1904 no discount 757-839-2990 no discount

56. 56 there must be some way you can check on this and credit my phone number with the minutes my number is 303-882-9730. Please advise me asap I am long time customer and also just bought new phone to use from tracfone also.

My landline number is 8454298186. \. Thanking you in advance for your prompt attention to his matter. Marie I. LeMoine.

I called in to change my phone number of my TracFone I followed the steps I never did receive the text and it never changed my phone number. so I got on a different phone. the phone does not recognize my passcode for my lock screen.

the correct passcode was put in many times so now I'm told my only options are buy a new phone plus I lose all my text messages. I don't have the money at this time for a new phone so now I have no phone and I've lost important information!!

all I wanted to do with change my phone number instead I lose important text messages and I have no phone. I'm just SOL and supposed to go purchase another phone!!

I renewed my service on 3/11/19 with expiration date of 4/3/20. Two weeks ago I got a "Dear Valued Customer" letter saying I would not be able to utilize the phone because it will soon not be functioning. However I could buy a new phone for a discount. I wrote to Mr. Pollak and a service rep said they would not send me a free phone nor would they return my annual fee. I do not wish to spend more money so they told me they would do nothing more.

They changed the conditions not me I seek a new phone or money back where am I going wrong?

Your help will be appreciated. R.K. Wiseman

Accidently, inactivated Tracfone and when reactivated, lost 600 minutes.

Passed around with 4 different representatives for over three hours and was finally hung up on and still lost 600 rollover minutes.