This experience at the Coral Gables Trader Joe's was upsetting. Despite my dissatisfaction with the product, the" Mate" , Marcia, not only refused a refund but also accused me of tampering with it by adding water. To then deny the return of the item itself without a refund feels unreasonable.
Given this and past issues with Marcia, I believe a refund is warranted, especially since the accusation of altering the product seems unfounded.
Brandi store #132 in totem lake Washington was one of the worst employees. Made customers including myself feel horrible and uncomfortable. She can’t keep her work life and private life separate
I'm super super annoyed that I can NOT look up products or do anything online without a stupid thing popping up saying subscribe, it won't go away unless you subscribe, it's like there making you,, it's so super stupid, I've tried to access many things and same result, wanting me to subscribe it won't let you anything unless you subscribe so they lost my money I went elsewhere for things I was looking for
Already typed full. Complaint. As a disabled senior I don't want to repeat myself
ee I am a 58 year old woman. I in the La Quinta store on Feb 3rd at 1:15 pm. An employee, Scott Lee, approached me while I was shopping in the meat department. Scott confronted me and asked me if my well behaved 10lb cavalier in his travel seat was a service dog and I replied yes.
Scott was agitated and got in my face and told me to get my dog out of his seat. I was picking out hamburgers I was going to take out my dog after I chose my meat. It hadn’t even been 30 seconds and Scott again aggressively came up to me and put both his hands on my cart and yelled at me to get my dog out.
I asked him at that time to get another manager because I was scared. I always shop at Trader Joe’s and I always bring my dog and I can’t believe that I was being treated like that. I was scared and…
Trader joe's and the security company Sentinel who renders services to the company employees Subpar individuals with poor communicative skills and work ethics. Upon shopping I came across the Security personnel who is clearly not in alignment with upholding the standards of the brand as well personnel core competencies to highlight the cachet of the business. This female displays unprofessional behavior and should be castigated immediately for the action.
I’m a regular customer at the Kildaire rd location in NC. This is my go to place and I probably spend between $500-$700 a month. There are always things that either go bad too soon or not liked by my kids.
According to your policy I should be able to return items with no questions asked.
However, at this location I have encountered several issues when making returns. A couple employees, including the manager, are very rude and make one feel very uncomfortable. Could you please address this. I love this place and I don’t want to have to go elsewhere. Thank you.
Chad at the Pacific Beach location was too rude. It's too much to write and want to speak to corporate. 858 345 0875
Hello,
I would like to take my time and express my frustration with one of the employees at 445 Gold Street, Brooklyn, NY
I have been coming to this store for years since the day of its opening, and have always had nothing but pleasant encounters with the store’s employees.
However, today I had a very unpleasant and frustrating experience with a cashier of the store. His name is Ethan.
First of all, when I approached the register, I said “how are you” and he didn’t even respond or say hello. Second, the MOST FRUSTRATING point is that he was throwing my food into the bags like it was a piece of crap, and didn’t even try to neatly place the food into the bags like all of the employees always do. He acted like he was doing me a favor and gave me an attitude. He didn’t even say anything…
I got a coffee cups for my keurig coffee maker. And when I brewed it coffee has exploded and I spent hours to clean my coffee maker. I’m super disappointed. On package shows that it’s working with keurig coffee maker but really it’s doesn’t.
mini beef tacos awful, ate a couple threw the rest away, they are different than they used to be and definitely gross. usually happy with everything we buy at trader joes, this was shocking. get rid of this product. thanks for listening, debra burney
On May 7,2023, I did my usual shopping at Trader Joes in Ardmore; I enter a line for check out. the associate S. Zachary was the cashier; as He was ringing up my items and proceed to bag the items.
I see he was throwing my items and yogurt in the bag. which one yogurt fell on the floor and I asked if it was damaged. He stated no and I asked could you be more careful in bagging my items; He then replied I could bag them myself and do not get back in his line in the future.
I then stated you are being an a@@hole. He then called me a Fucker. With that being said I left and and call the store explaining the incident. They stated they would speak with him. The individual do not need to be working with the public ever.
Not a good look for TJ's at all.
I am at Trader Joe's now In assembly Somerville, as I am minding my business shopping on the phone as well with my ear pods I get up to a register the guy scanning my items and so I just happen to look up and the manger named NICK who was just staring at me which made me overly uncomfortable , said excuse me in such a condescending disrespectful way I was like I'm I.
The phone and pointed to my ear pods and he had the audacity to walk up to me and say OOH and place his hands in my face. I'm sending this because the next step is to have him served for the unnecessary disrespect and the fact that he thought he could embarrass me.
I will not tolerate any shape, or form of being disrespected.
I have sent numerous complaints concerned on how I'm treated at Trader Joe's , everytime I walk into Trader Joe's , something happens to me, I look very indigenous , I'm mixed race i I have brown skin and Hispanic , Portuguese , sub-Saharan African , Native American , I wanted to believe maybe it's just a coincidence , but my mother looks white and when she walks in she's never harassed or treated bad like I am everytime I walk in, I'm concerned that if a woman that looks like me walks in they will be treated bad, the only respectful person at Trader Joe's was a security officer that's black and
he tried to help but that's not his job, I did speak to an employee and he was very nice but he just listened and he really did not want to get involved , because he knows they discriminate here
Why can't you carry KOSHER CHOPPED CHICKEN? I called the supplier you use, spoke with the owner, and was told your buyer never orders it. All Jews used chopped chicken to make meatloaf, meatballs............. I know some of your customers who order all their Kosher Meat from Los Angeles and have it delivered weekly - fresh. Why?
Because they can't get it from you!
Upon numerous occasions visiting the Trader Joe's located in New York City located at 675 6th ave there is an unequivocal conspiratorial paradoxical recurring stigma that plagues my experience that involves an omnipresence of the security personnel in my line of vision.
I have documented footage of the events which I will post to my social media and present to the rightful entity to asses the matter .
As a man of color living in America it is extremely disenchating to know I have to be monitored and followed by security in many stores and even in trader joes .
On March 24th I brought the matter to Carlito who appeared to be the optimal entity for my matter to be addressed and as well attain a dicourse to clarify and classify the ethics and edicts of the company's policy .
The bravado…
This happened at 12861 towne center drive Cerritos Trans#187816 3/19/23 16:20 Cashier B Joseph
A few years ago, I stumbled upon Trader Joe's trio hand cream. Amazing product! I ran out and bought a bunch. I just used my last tube. I don't drive and can't get around easily and wanted more hand cream.
Found the product I wanted on Amazon for $29!!!!! 99, $13 on Amazon!!! WTH is that??? I'll find another cream!! Totally disgusted.
Employee did not greet, when giving me change half fell on the floor. Place was crowded she called the next customer to the register and I was not able to collect rest of the coins that fell on the ground. Poor poor poor service I have ever experienced in my life.
I had a terrible experience at your store today, and it was incredibly disappointing. I had my two young kids (a one year old and a three year old) and we had went to the 15 items or fewer line.
I knew I was cutting it a bit close but the store was empty and there was literally no one in the 15 items or fewer line. (There was one person being helped at each of the other three regular registers).
Having two young kids, I thought it would be best if I just went to the 15 items or fewer. The register Horacio gave me such a hard time - shaming me and embarrassing me - b/c I had 18 items (which included 7 bananas in one bunch, and 3 avocados in one bag).
And I had made sure that there was no one behind me in line. Thereafter, he proceeded to put six milk cartons into one bag (even though I…
I was an employee at trader Joe's years ago. I am not writing as a disgruntled ex employee, or anything of the sort. The people there even raised a small donation for my parents who lost their home due to flooding in Eastern NC.
When I began at Trader Joes, Greg the Captain really took to me and within a month or two he was speaking to me about a Mate position. I began working behind the counter, counting tills, running the crews, carrying a store key during shift, etc.
during that time I started to see others at the store become Mates, and the managers pinned those people up against me as unspoken competition. That in itself was demoralizing, and I carried those things home with me. I began drinking in excess often when not at work, more than ever before, as a result of the time lapse…
On New Years Eve, I went in at 8 am to do a small shopping and waited on line for about 10 minutes. It was my turn to go up to the register, when a man said, “im going to to in front of you” (he had a bag of limes).
He was arrogant about it so i said “No, you can’t”. Your cashier told me to let him go in front of me. I rolled my eyes and I was CLEARLY UNHAPPY. The cashier rings him up and this customer BERATES me.
Laughs in my face and continues to do so. Says “Im sooooo upset I cut in in front of him huh” says “Im going into the New years sooo mad”. He went on and on until I finally told him to SHUT UP.
NONE OF YOUR WORKERS HELPED ME WHEN IT WAS THEIR FAULT TO BEGIN WITH FOR LETTING HIM CUT ME. I told them i want someone to walk me to my car because this man was making me VERY…
I have shopped at your locations since your opening at your Westchester NY stores
NEVER after shopping 100’s of times have I run into one rude obnoxious employee
Today at your Delray Beach store I was being checked out by Heidi. She was so abrupt after asking her politely not to bag the 3 olive oil bottles in the same bag without a small sleeved paper bag in between for fear that they would bang together and possibly break
Well … she gave me a look to kill and roughly removed them from the bag while pounding them on the counter
In addition she roughly threw the remaining items into several other bags
I paid my check and she rolled the cart threw the aisle banging it into the water bottles lined up across the window
I reported her behavior to the store manager but I wanted to follow…
I submitted my complaint earlier and didn't receive a confirmation from you. Please advise
I am saddened that you discontinued both my favorite salt and vinegar potato chips and your chocolate fudge and fondue sauce. There have been so many items that I bought regularly that Trader Joe’s has ended, I am about ready to give up shopping there. Trader Joes fruits and vegetables have always been lacking, and I now find that I also need to shop elsewhere to supplement my weekly groceries.
As I'm a big fan of trader Joe's today as I'm checking out the cashier Trever threw my things in the bag and threw the receipt in the bag and shoved it at me. I've been shopping in trader Joe's for over ten years, the managers of the store refunded my money.
As I was leaving the store they were speaking to him as if he did nothing wrong. As I really enjoy shopping there. I guess I have to find an alternative. The store 113 coulter ave store number 0735,
Bought a cheap bouquet of flowers at the store in Pacific Beach, San Diego (for a class the next morning) and asked the checkout gal for a bag for it and she yelled over to two women working in that dept. for a bag and I started walking over to them after having paid for the flowers and refusing a receipt as I was very near the door and didn't want to have to just throw it out.
The older of the two women said she had to go get more bags in the back of the store as they were out by the flowers and I asked her how long that would take and she said it would take a while so I said I would just leave as I was in a hurry.
So as she was starting to walk to get them I exited and headed to my car in the parking lot. Half way there I hear this woman yelling at me and accusing me of stealing the…
Everytime I come in trader joes on ward parkway in Kansas city mo the cashier are very rude they throw your my food..they act like they hate thier job I go to different cashiers and thier all the same.it was a young black girl working thier and she was was very fast and polite..but sadly I don't see her anymore.the others cashiers I went to talk the other cashiers and dint acknowledge you in line. I've in customer service ND I never seen such rudeness won't be shopping thier anymore
Costumer Service is excellent however, Trader Joe's has discontinued so many items that I make very few trips to that store anymore. Now the sweet potatoes with pecans are also discontinued.
Hi. I drive over an hour to shop at TJ’s. I have been a customer for 33 years. I worked there for a short time just before covid. Customer service has always been excellent. Today, along with everything else, i got cheese to nibble on for the long drive home.
I opened it in the car snd discovered it was bad. Either spoiled or poor product, i dont know. But, glad i was still there and not all the way home, i ran in to return it.
However, no more customer service counter returns. They sent me back to the 20 minute long lines which i had just gotten through a moment before. No way was i going to do that again. The manager just shrugged, helpless and unhelpful. Cheese/money went into trash.
TJs is getting worse. Not just since Covid - this has been going on since Aldis purchase. Product quality, catering to junk food addicts (unhealthy foods section is growing), losing contracts with some of the best foods (Valrhona chocolate), putting low pricing over good quality.
They are worse than the chain grocery stores
I purchased four one quart bottles of Trader Joe's Tangerine Juice and it's bitter. I have purchased several dozen of these bottles in the last two years and these are the first that have tasted bitter. I purchased them at store No. 0753 in Columbia, SC. the transaction No. is 58891.
The ink jet date code and lot number is as follows: 09/18/22 E01216 17:59:36. I cannot take them back to the store, because it is almost 90 mile round trip back to the store. What can be done?
Covid had/has a 98% recovery rate. Do not force employees to wear masks, regardless of what some unelected by the people, department dictators in OSHA suggest! I find it very degrading, as if Trader Joe’s employees are slaves, having to cover their faces! I do not fear disease, I fear tyranny! I fear control by fear! Stop the fear campaign!
Paula Doyle
I like organic avocadoes. However the drug gangs that run the cocaine industry have taken over the avocado farms. Avocado farmers are continually threatened, murdered, and go missing.
What is TJs doing to 1.) combat this. and 2.) Ensure that the avocadoes that you sell are free of all this? Can you guarantee that your organic farmers are safe and that the drug lords (who use avocadoes as a new andlucrative business) are not onvolved?
Looooong time shopper first time complainer! Stopped at Trader Joe’s in Bloomington Minnesota at 5:04 PM when Adrian told me the store was closed. The store closed at 5pm for the holiday. I understood that and asked if I could use the restroom and he shut the door on my face and continued to yell closed.
Ok, I walked to my car feeling annoyed and embarrassed. Mind you I’d already been to Trader Joe’s in my neighborhood this morning. I’m not a freeloader trying to use the restroom for nothing. I’m my car Adrian came out where he yelled at everyone in the parking that the store was closed.
He told me he loved me but he wasn’t able to let me in the store. I said I understood his right to a holiday and wanting to leave but I didn’t need the door closed on me and I was going to complain.
He…
I was in the trader Joe's in Oregon on Olsen rd, I am having issues with harassment, the person harassing me had been making crude comments, about my intimate area, she had told some customers to ass the comment along , for the 20 mins I 20mins I was there several customers and employees joined in!
I am discussted and humiliated! Your employees should know better I'm not letting this go!
Cashier allowed customer to get additional items while already being serviced without asking waiting customers
I love Trader Joe's, especially the one in Tucson on Campbell. Unfortunately this year I already noticed, that some of the girls, they assumed this spring, are more busy chatting with their customers, than taking care of the customers. The receipt says, her name is Nicole.
I told her, that I thought, she was unfriendly. She answered me in a cheeky way, that I didn't wanted her help. The truth is, that I helped HER bagging and when she wanted to give me a paper bag, I said, no thank you I think we can squeeze it all in the 2 bags I brought.
I'm very sorry to experience this and I hope that the manager will take care to teach her some friendly behavior. I'm shopping in this store for 9 years at least once a week and I would be very sorry to find another store to do my shopping. Thank you…
I had an interview with Mike on another day about hiring and told me to see the captain, Sha Ron at Trader Joe's #632 171 E Swendesford Rd, Wayne, Pa. Today I talked with Sha but it was uncomfortable. Traci tried to shake a hand but Sha refused and said "you can not get the job" Traci said "why" Sha said "for safety reasons" and also "because of communication".
She left and was done. But it was not finished talking. I don't understand. Look my resume is good. It is not making any sense. I am sure she awkward with me. Thank you for your concern, Traci
Outstanding store,Outstanding service,Great products!
, Charlotte, NC 28262 around 7pm EST. We entered the checkout line that a guy named Andrew was working on around 7:24 pm. I shared with Andrew that my items were in the bottom of the cart and my friend's items were in the smaller area at the top.
Andrew began ringing up my items, tossing them to the end of the counter where I was standing. Yes, he tossed them in my direction as if he was throwing them at me. This was his initial act of rude behavior.
He did not bag them, just tossed them and tossed the receipt on top of the items after I paid for my purchase. This was his 2nd act of rude behavior. He rang up my friend's items and took a bag to begin bagging her items.
I stopped him and reminded him that…
On Sunday March 13 2022 around 2:40 pm I was harass by 3 Trader Joe’s employee's , at ( White Oak and Burbank Blvd location in Encino, CA. ) i have a certified service dog in training and the dog got exited and bark once because some woman was taking to the dog and pet her.
then 2 workers come over to me and start asking me questions about if its a service dog, then they ask me what its doing as a service dog .. (usually i dont even need to answer that but i did answer anyway) that the dog train for smell for specific scents, then the say you need to go out because my dog smell things and its bother the customer while no one complain or care.
they just decide its bothering people, they were following me the entire shopping and telling me that I can’t be there and I need to go out now .…
I was able to shop and find my groceries, the problem was the cashier that assisted me. She gave me the rudest attitude . I didn’t even get a hello , she just saw my basket and as she was scanning said “there’s an umbrella in here are you gonna take that out ?
“ I immediately apologized and went for it and then she commented “oh great you have keys in here too”. I was so confused why she came at me with her negative attitude and that really upset me. Instead of making things worst I just preceded with the transaction to not escalate things.
I really don’t want to shop at that store anymore because she made the experience an awful one.
i call joes and try to purchase a tractor and all was good he took my 5000$ dollars witch was taken from my card i was to go to bank at get a check for the rest all this was done on phone and text and i have the text for some reson he reneged on deal ?
SO I GOT IN TUCH WITH THE REP FROM THE TRACTOR dealership that is a hole other story he was useless and would not do anything he just want time to talk to joe and i said that he took my money he should just honor the deal he maid for the time wasted it cost me over!
6000 in the time he took and effort i put in finding what i needed
There are NOT enough Gluten Free cereals.
A couple of weeks ago I purchased an 8 oz bag of ORGANIC SHREDDED MOZZARELLA CHEESE. I’ve kept it refrigerated and have used half. The use by dare is Feb 24 22. Today I noticed that there are flecks of mold throughout the remaining cheese.
walked out could not get cashiers taking forever
I was racially profiled at the capital hill store security was called all because the manager did not want to exchange my food after it went bad because of a power outage in my complex I was treaded very badly and accused of stealing because I lost my receipt I did want any money I just wanted to exchange the food I will never shop there again and I will be reporting the manager to the better business bureau for racism because I’ve seen plenty white do exchanges with out incident
I went to trader joes in Saugus with my 3 and 6 year old children. The kids were touching babies by the registers, touching things, getting out of the carriage, like normal kids do. So the manager walks over andsaid”out, get out” that is the most disrespectful thing you can say to a mother with kids.
You don't know what this mom has been going though all day. As a women she couldn't uplifted me and say “its okay, things will get better, they only kids” but instead she chose to kick my children out as if they were Dogs.
She was wrong for that, and trader joes need to do better. I shop at trader joes every week, I don't ask for free groceries, all I ask for is respect and not treat me as if I'm a dog or my kids are dogs.
When I tell you she was yelling at my kids and me to get out, it was…
On7/21/21, I was trying to pay for my purchase by Chase Bank card. You mashine under # 12, had been rejected my payment about 4 times. I became suspicious, and went to Chase and the bank manager check my card which appeared to be absolutely in a good condition.
Moreover, I was told that your system was not working properly, cannot wread the card. Its gave the client a very hard time. This is not the first time when the cashier was not able to provide proper transaction due to misfunctional system.