Travelocity

Based on online advertisement on 3/18/16, made reservation over the phone for package deal including 2 rooms at hotel. This was an hour call to finalize this reservation.. 00 total package price charged to Visa. After calling on 3/21/16 to aprise them error and many times thereafter.

They claimed they needed 10 days to review call, but never did anything after 12 days. 00 for another room. I spent a total of 6 hours on hold in a 10 day period. 00. I am forced to make additional reservations somewhere else now.

Today, 4/6/16, I am reporting fraud to Visa and a stop payment. I have copies of the online adds as well. 00 returned as a result of the error made by the booking agent.

Worst customer service- fraudulent practices needs to be reported. We can't check in and on second leg of trip nightmare and we will pursue this.

I have a credit for a trip I cancelled on 1/25/16 (Itinerary #123420126902). I was trying to use the credit for traveler Rafael Rodriguez to a flight from Orlando to Dallas on 3/15. The first agent I spoke with was giving me conflicting information and did not seem like she knew what she was talking about.

Seems to be the norm with customer service agents from Travelocity from my experience as I always seem to have to ask to speak with their supervisor. In this case I was transferred to a lady. After 2 hrs on the phone I was assured that the credit had been applied to new flight American Airlines 1618 leaving 3/15 8:10pm and arriving 10:04pm for the traveler Rafael Rodriguez.

She gave me the confirmation # and told me I would get a confirmation email. I never received the email and Rafael…

On 2/28/16 I booked a flight with american airline's for a fight that was suppose to depart at sacrament airport at 1105 am, had one stop in phoenix for a 37 minutes arrive in st. louis, mo that evening at 5:25.

I didn't find out until 3/1/16 that what I booked wasn't what I booked. I call spoke to a lady(hazel) about this change would harm me by causing me to get to st. louis later than what I paid for.

I want what I booked and paid for!! She told me it would cost what I paid already to change back what I paid for already, a serious scam.

Tried to book a flight twice with the same agent and by the time he got through inputting the information the flights were gone. Asked to speak to a supervisor and couldn't understand him either. Heavy foreign accent! He repeated what the agent said but couldn't help us.

We asked for the Travelocity corporate contact information and we were put on hold for 1/2 hours with no excuses or anyone coming back on the phone to apologize for the long wait for THAT information. We were on the phone for over an hour without any satisfaction whatsoever.

Rudest customer service I have ever experienced. Hope this company fails real fast. They have no business being in customer service.

On February 13, 2026, I booked three tickets from Leticia Colombia to Bogota for June 21, 2026. I phoned my credit card company tonight and found that not only had I been charged for the 3 tickets but that now, Avianca Airline had added another ticket that is pending.

I talked to a couple people at Travelocity who overall insisted they had no information. Perhaps you need to discontinue them as airlines you represent. I misunderstood that you would give them my card information to misuse. Sickening. It should be explained to them that I gave you authority to bill my account an amount certain, not a free rein to have them charge however much they desire.

I called travelocity customer service about my trip. The IVR mentions its a COLLECT CALL. The agent/team leader and manager confirmed that I will not be charge of the call so even if I the wait time is more than 10 minutes and the call duration reach to 1 hour and 40 mins I stayed on the call to book my ticket.

I was surprised that when I received my bill I was charge a total of $380. I would like to request for a full refund for complete mislead and lack of proper information provided to me by their agent/team leader and manager.

The expensive, luxurious trip that we have booked to a 4 star resort ended up being our worst vacation in a motel condition type of a resort with 0 quality and 0 customer service level of experience. Every request including room service that was offer as a part of the ALL INCLUSIVE ended with NO!

We ended up spending twice as much money trying to move to another resort and pay for daily passes as no one from Travelocity despite many emails and phone calls was able to reach us and move us to another resort. My complaint will not be resolved until we get a full refund and someone from the corporate office calls us back.

I booked a family Thanksgiving vacation for my family and me to Las Vegas thru Travelocity. I was assured that I had a window seat. I was also told that Delta could change the seating anytime before the flight. The seating never changed only the flight time, and we were notified by Delta. That was fine.

As the time only changed by an hour. Sadly, none of the 4 of us had window seats. Instead, we had seats that were not adjustable, and at the exit of the plane both going and coming. After returning from our trip, I contacted a Travelocity supervisor named Cess, who kept stating the airlines can change the seating.

Even though I explained that Travelocity corporate office told us the airlines could change seating after our complaint, but never did. The customer service rep gave us…

00 dollars. 62 with Travelocity even if airline is United. 00 there change fee. in my line of work I deal with a lot off people and most of them repent of there wrong doing. But this I have encountered is a plain rip off to the public, for making the mighty dollar on consumer mistakes.

I asked if they could waive the change fee and I was refused over and over again.

I tried booking a flight with you yesterday. When I went to check out, it did not go through because the price had suddenly spiked for the tickets. I did not hit enter. I just thought I would try again later.

I did that 3 separate times because the prices kept fluctuating. Again, when I hit enter, the price would spike. I received an alert from my bank, because even though I didn’t not hit enter, they were still charging my card!

I called to find out why and they said the charges would drop off after a few days and they were just pending. 00 dollars to added back into my account! I am extremely unhappy with how this has been handled from a customer service perspective.

Booked a flight on Oct-3 for flight on Oct-25 returning Oct-28 total $385. Call back three weeks later to change for departure Nov-2 returning Nov-5. Agent charged me $127 send me an e-mail with new flight. Open email while on the phone with agent. Notice a departure of Nov-3. Pointed the mistake agent said would change to Nov-2. Agent talked to supervisor. I knew I was done! Agent came back said he could not change because the fare was no longer available and I needed to book a higher fare. I asked why his mistake was now mine and he hang up. Call took 1h and 35min.

Called back got a different agent, explain again. Went through the explanation agent said my flight on the system was now Oct-28 departure returning Nov-3. First agent really screwed up! I was asked to pay a $180.40 for the…

Booked trip to Dominican Republic for Nov 8th thru Nov 15th. Thought everything was good (until) we received e-mail form Travelocity saying they did not book the hotel room for the 8th and to call to take care of it.

We have been transferred numeral times, put on hold for long minutes, told they are talking to supervisors and managers about the problem. They sent the e-mail saying they made mistake. They want to charge us for the room for one day.

We have a quote in hand and have paid they amount of quote. The quote clearly states Nov. 8th Thru Nov. 15th. Still not clear we were told this morning that it is in Corporate's hands. Give me a break they made the mistake quit giving the run around and fix it. It's not rocket science.

I booked a flight and hotel to Grenada for five day at West Crest Holiday Apartment, I called to verified the dates and was told I did not have a room that Travelocity did not paid for the room but my credit card was charge, I called Travelocity back immediately and they booked me at the Smitty Garden Cottage.

I notified them to verified only to be told that the owner does not accepted any reservation from Travelocity! 00 a night. I would never used them again! No one to complain to either!

The worst service! My wife booked flight to Rochester, NY. The flight was changed to an earlier one and thankfully I paid for the protection plan. The customer service rep misquoted the new ticket price by $813. Next, I asked for seat confirmation and she would not give it.

I checked the Delta airlines seating webpage and my wife is booked in first class but they did not seat me! So, I'm left in Atlanta to find a seat for the next flight to Rochester. Travelocity will not help and neither will Delta.

Absolutely the worst customer service from both companies.

This has happened twice now. I made a car reservation and never received an email confirmation. When I go to the website and look under my reservations, it says I have none. When I call and use the automated system, it says that I have a reservation but it doesn't give me any other information other than the pick up date and return date.

You would think that these two systems would talk to each other. I had to wait for over 10 min to talk to a rep who could finally pull up my reservation. He said that I should have received an email, which I didn't.

I also looked through my spam and there was nothing there.

NO CUSTOMER SERVICE.. Phone calls are put on hold forever. I booked a cruise with Travelocity. They do not honor their "price guarantee". The price of the cruise dropped considerably and I was told in effect, "too bad". No price guarantee on the cruise even though they offer a price guarantee on their web site.

The guarantee is good for nothing. It is just words. I tried to look up my cruise information on their website but my e-mail, itinerary number and sign in information was repeatedly rejected. I called the toll free number several times, and needless to say the prompt system is not going to recognize my phone number or itinerary number if the web site could not recognize me.

The prompt system is determined not to allow one to talk to a "human". Each time I called, I was told if I…

I would like to give them ZERO stars. Oh my gosh, where do I begin? I booked a hotel and flight to Canada from US. ) I specifically asked for a falls view room yet when I personally contacted the hotel, I was booked for an interior view.

I could not change the room since the reservation was made by a "third party". )They booked my flight to the wrong airport!! ) I was told I could call back anytime to schedule activities - they claimed that since they were contracted with the hotel, they would give better rates.

When I did call back to schedule our activities, I was informed that in order for me to have received the discounted price, I needed to schedule the activities at the time of booking! **It should also be mentioned that any time you call, you are placed on hold FOREVER.

)They DID…

I called to book over the phone and when I called I was under the impression that I was in contact with Travelocity Canada there was no distinction made between whether I was on the phone with US or Canada side of the business. When the booking was complete the agent did not DISCLOSE that the total amount was in American dollars. I only realized this when I had received an confirmation email stating that the booking was done in USD. I am a resident of Canada and was leaving from Toronto to Punta Cana not only was this not realized by the agent who could have said something but also didn’t disclose the fact that I was booking with Travelocity.com or the fact that the booking was in USD.

Now I am paying an extra 800$ for a trip due to exchange rate. This is unfair to me as this is the…

Dear Travelocity, Last weekend, I booked the Mayhurst Inn in Orange, VA for April 10-12 in the Italian Suite for $524 which was fully refundable. Later that night, my husband mentioned that he had gotten a 15% discount email if we booked the same hotel between March 20-22, which was still well within the timeframe.

So I called Travelocity to get the discount and spent 30 minutes on the phone trying to redeem using the 15HOTELTODAY promotional code that was sent to my husband's phone. " This is infuriating, because obviously IT IS registered if he's getting Travelocity emails -- the company can obviously find him but won't honor the "deals" they are offering.

I am writing to request that you honor this 15% coupon.