Travelocity

They can't solve my problem so they keep transferring me around and to expedia I've been on the phone for the past 5 hours.

I will NEVER book through Travelocity again. I had what turned out to be the absolute worst experience. The customer service dept seems like that are very helpful and easy to work with but if you have any issues with your room or charges it all changes into something worse than a nightmare..

I got charged from the hotel and travelocity and my account went into the negative and had so many charges on charges it was a mess. I spent a total of almost 6 hrs on hold and arguing with several customer service agents of which i could not understand and they sure didnt understand what i was explaining.

Tomorrow will be 1 week and i still have not been refunded what i am owed. The only part i will add any positive to is when i finally was transferred to corp. Headquarters and spoke to a manager…

oo on their website why? net 6019274514

1. Travelocity did not provide the taped conversations of September 20, 2018, despite many requests. 2. Travelocity has not refunded the ticket monies spent up to September 20, 2018, despite their promise to do so. 3. Travelocity misspelled my name on the ticket to fly overseas with Emirates Airline and forced me to buy a new ticket promising a full refund on all monies spent previously.

Travelocity misspelled my name on the ticket. 4. I was forced to purchase a new ticket to travel and Travelocity charged me a separate fee for a name change on the old ticket despite their claim that the misspelled name in the old ticket could not be corrected. 5.

Travelocity alleges they are not responsible for any refunds; Emirate Airline is responsible. Emirates allege Travelocity is responsible. As a…

I purchased a "bundle" package through Travelocity for a flight from Toronto ON Canada to Indianapolis Indiana with a hotel room at the Extended Stay America Castleton, Indiana on N Shadeland Ave. which was located right beside the building where the course was being held.

I left Toronto via Air Canada at 2:00 on January 2nd, and booked into the Extended Stay America when I arrived.

I did NOT sleep at all the evenings of January 2nd and 3rd because of extreme noise in the unit above and in the halls.

I called down to the front desk, went down in person in the middle of the night explaining I would like to move rooms.

The front desk management WOULD NOT ACCOMMODATE MY REQUEST EVEN THOUGH THEY HAD VACANCIES IN OTHER ROOMS.

They said "because this was booked through travelocity we are…

On December 28th 2018 I had a reservation at the Hotel Pierre located at 216 43rd St in Miami, Florida. This hotel reservation was made along with 2 airfares to Miami, Florida. The hotel was the worst hotel I have ever been in. Below is a list of things I found unacceptable:

Key Card: Plastic card with room number written in sharpie on the front Concrete stairwell crowded with cleaning supplies, mops, etc. I was not offered help carrying luggage to 2nd floor Room had a dead bolt but no security lock No blanket No drinking glasses Toilet did not flush/no toilet tank Stained tub with no plug Pedestal sink with no area to place toiletries Cheap curtains Bare floors/no area rug No bath rug Cheap rough towels

The person at the front desk, if you can call it a desk, (more like a table set up…

Travelocity sells Flight protection plan and when the trip gets canceled, they DONT refund you that cost!

They state that it is a "different and separate" company who takes care of the Insurance. However, when purchasing a ticket, Travelocity makes it very easy for us to purchase the insurance--- and asks several times: Are you sure you won't want to endure this flight????

Very deceiving!

Hope this prevents someone else from incurring in this expense. Always cancel the policy at the same time you cancel your flight.

Rented a car with Fox Rentals in Las Vegas. 12/3-12/6. 00 for rental. 00 deposit. No prior notice was given. Staff at Fox was rude and didn’t care much for customer’s concerns. Will never use Travelocity again as a result of this experience.

When I changed my hotel from the Riu to Breathless, travelocity did not change the transportation to and from the airport and I had to pay a cab to get me back to the airport on my way home. If it hadn't been for this frustrating situation, my trip would have been perfect.

Avoid this for others by training your staff to make sure that is the very next step once someone changes resort hotels. So important. Granted I was reimburse for the cost of the cab, but it was not the way I wanted to end my stay.

Regarding Booking Numbers #38261240 and #38261444 A Family of 5 made reservations to Miami Florida leaving Friday 3, 2018 to explore Norwegiian Sky Cruise Rosio Valenzuela, Kaitlin Valenzuela, Kayla Valenzuela, Carlos Jr. Valenzuela, Carlos Sr. Valenzuela and Martha Guzman We took off work had our fights paid for and were very excited towards our vacation.

Travelocity made a mistake and booked our trip on two different days. We have until Monday August 6, to return back to work. I have everything packed my two younger girls crying and my entire family upset. I cancelled my flight with a different agency and Travelocity refunded my money.

Travelocity made no effort in trying to book something else for my family. All they said was I'm sorry but at least we refunded your money. My husband…

I booked two separate rooms in the same Hotel. 00 in costs. Tried to Cancel reservations 2 weeks in advance. No refund. I called my credit card they refunded the money. 90 days later travelocity was paid by my credit card company on the dispute.

I cannot contact a human by phone on behalf of travelocity. Worst company I ever did business with. There should be Laws against this type of business. Travelocity should be ashamed for taking the money. Travelocity is a Scam. Stay clear of this travel Company. No customer Support.

All automated phone services a joke

I attempted to book a hotel and fight to New YOur on Dec 15 - 17th online and got an error message. I called to book this reservation online I advised the reperesenatie that I wanted the $40.00 insurance package PRIOR TO BEING BOOKED. After the representative took my credit card information and AFTER she booked the hotel she stated that she could not give me the insurance and told me to stay on the line and she transferred me to someone else who she told me would add the insurance to my reservation.

Please listen to the recorded conversation.

I have talked to several people who and tried to cancel the reservation so I could redo everything so my trip would be covered by insurance. I have to work a lot and just wanted reassurance that my trip could be rescheduled if needed. I have called…

MADE ONLINE RESERVATION TO PICKUP CAR AT ANCHORAGE AIRPORT ON 9 JUNE 2018. THE CAR COMPANY WAS THRIFTY. 00 PER DAY. TRAVELOCITY SHOW WHAT CHARGES WERE GOING TO BE FOR THE WEEK. 00 ADAY ALSO. EXPLAINED ABOUT RESERVATION AND WAS TOLD BY PERSON AT COUNTER THAT TRAVELOCITY DIDN'T KNOW WHAT THEY WERE DOING ETC ETC.

00 THIS IS DISHONEST& BAD BUSINESS ETC. WILL NOT BE DOING BUSINESS WITH THEM OR THRIFTY AGAIN. LEARNED MY LESSON

Your advertised two day free after my trip date and flight was set for eight days. the reps insisted the free days were included in the package I stated no the way it was showing is false advdertisement. I also had a three hundred dollar difference within three minutes of each other and different reps I was informed prices change as you talk to the reps where is you price guarantee I asked.

so much more but I will also contact bbb and try to find out who regulates the travel agencys obviously I nor any of my group will use any of these sites

To: whom it may concern

Hello,

I have booked through Travelocity for several years and I have never had any problems with any bookings. I always been very happy in all my bookings and everything has been really smooth. This time is a different story, I had a bad experience with a transportation booking in Zurich, Switzerland.

Below is an email and documentation that I have sent to the transportation company. I would really appreciate if someone from Travelocity follow up with this unfortunate situation. Partnering with 7X7 Shuttle/taxi service is not a good company for Travelocity

Thank you very much.

Edgar Toruno **********************************************************************

To: whom it may concern

On February 10/2018, I made a round trip reservation for my friend and I in…

I was booking several flights from out of state for my children to fly in for a family reunion. Dates were flying in on Jan 17 and 18 2018 and flying out on Jan 29 2018. Reunion is scheduled Jan 26 to 28 2018, so older family like grandparents are flying in on Jan 26th.

I have 5 children from age 18 years to 27 years. They have not all been together or seen one sister in 17 years. When booking flight for daughter in Washington the return date was accidently entered for Jan 25th.

I booked this flight on Jan 15th at 8 pm when received confirmation email 3 minutes later we realized return date was wrong. I 8:13 pm called Travelocity customer service and explained the mistake and asked them to please correct return date.

I was told because it was a bargain fare they could not change it. I…

Less than one star horrible service....ruined my trip....unresponsive and unqualified personnel...waited on hold for over an hour....need recompense for the hours I spent on hold, talking to incompetent agents,

Travelocity are the same SCAM artists.

I hit reserve for a one night getaway hotel! Had already picked the room. As I started filling out form seconds later price changed to $259. I checked on a different device to be sure I had not made a mistake, that device still said $239.

But when I clicked on it it changed to $259. I wanted this room and felt I could clear this up. After putting in my credit card info I noticed that the price was now $269 plus tax! I have been on the phone now with Travelocity for 95 minutes and they first claimed I had to have a screen shot of the change.

Then that they are not responsible for price changes. Now that they can change it any point during the booking. 00 but this is absolutely ridiculous! Theft

Had trouble with my ticket-my fault-tried to call and was put on call back list-never got call for 25 hours meanwhi8le found another number-did get through to the least sensitive least patient and hardest to understand agent. The call back after 25 hours at least at a gentleman that was polite and helpful Have tried some of the listed phone numbers some don't respond. Very unhappy with travelocity

I booked two rooms for 9/2/17 - 9/4/17 at the Grand Prix Motel in Daytona Beach (Reservation #7292157836284 ); upon arriving the appearance was nothing like what was shown. We got to our rooms and the smell of mold and humid air amongst other disgusting smells was unbearable.

We went back to the front lobby and we were changed to two other room in a different floor; however when we went in the smell of fecal waste was overwhelming. It smelled like someone had not use the actual bathroom but done it in the middle of the floor.

We once again went down to the front desk and told them that we were not going to stay there but was told by the front desk attendant that nothing could be done for us so we had to either stay in that disgusting place or leave and loose our money; we obviously…

I had booked a trip that I thought was in Canadian dollars, I realized 10 minutes later that it was in US dollars, so I called to cancel it. They cancelled it but instead of voiding my Visa, they did a refund ( apparently they know about this), I lost $154.00 in this transaction because I was refunded a different exchange rate ( much lower) even though I cancelled 10 minutes after I booked it. I would like to know if there is a better business bureau that I could report this too.

I booked a last minute flight because of a family emergency with every penny i had. My ride to the airport bailed an hour before leaving. I spent 6 hours, 6 phone calls, and on hold for over an hour with travelocity trying to get a later flight to get to my husband in Texas.

Travelocity did nothing but apologize and basically told me sorry but we are taking your money and you have no flight and you're out $242. I will never book another flight, hotel, or anything again with this travel agency. I will also make sure that i blog, post, file complaints everyday until something is done about this.

This situation was out of my hands and they did nothing to help me. Way to go travelocity, you rate number one in really shitty customer service.

Our children decided to give us a trip of a lifetime to a place where their mother has always wanted to go. We were very surprised to receive such a beautiful trip to Peru from our children for our thirty-fifth wedding anniversary! They took care of all the travel, hotel, shuttle flights for us. Little did we know all the problems that would develop once we started this great vacation.

Our problems started when we arrived in Dallas/Fort worth and had our flight to Lima, Peru canceled and rescheduled until Saturday morning. Getting back to the airport on Saturday we now find out that our flight again has been delayed another two hours! Now the fun begins as hotels, flights, and tour plans all need to be changed! Finally we are off to Peru and land and get to our hotel where we get another…

I booked 2 round trip tickets to Hawaii and a hotel. I also paid 300 dollars for upgrade in seat on plane. When I get to airport no upgrade and we are not sitting together (loss 300.00) . Then I get to hotel and it's filthy dirty, sheets are dirty, air conditioner doesn't work and I look down and there are two roaches walking up my suitcase. All of a sudden my sister in law screams I look she has a roach in her hair. She is flinging her arm around and tears her rotator cuff. So I go down stairs to tell them I want my money back and I'll go someplace else, they tell me to call Travelocity oh Travelocity is great when they are taking you money but horrible if you need their help) I sit on hold for over an hour just for them to tell me even tho I've only been in the room 2 mins.

I have to…

I really hate writing negative things about any one or any service because I tend to focus on the positive, however, sometimes something happens that is so egregious that I am forced to let others know. I implore others to not use Travelocity or purchase their recommended “insurance” from Transamerica Casualty Insurance Company.

Briefly, I purchased tickets on Travelocity in July 2016 to visit a dear friend of mine in October of 2016. My friend happened to be over 100 years old, and although in good health, not knowing if October would still be good timing for her I purchased the insurance as part of the Travelocity recommended “travel protection”. I purchased this insurance based not only on their partnership with Travelocity but that plan that states: “Pre-Departure Trip Cancellation…

I tried to get an issue resolved since March 2015. Every time I call Travelocity I am on hold for between 45 minutes to an hour each time. I have had numerous emails with them and my issue was never resolved.

They advertised a room with free parking on my email pop up and once I actually booked the room through them they did not grant the free parking and I had to pay $100 for parking. When I called them and told them about this after being on hold for 45 minutes they said that they would take care of it and to attach my parking receipt in an email that they sent to me.

I did that and they never reimbursed my money. We went back and forth for several months and they never reimbursed me and said they wouldn't. Their customer service is terrible and they do not stand behind what they say…

Travelocity quoted roundtrip fare more than doubled when I hit select and went to the trip detail page $149.10-$284.20. I understand prices change frequently so I signed into the sight again and it still showed a roundtrip fare of $149.10 again when I selected this flight the trip detail page showed $284.20. I called and the person I spoke to said she wasn't seeing that price so I refreshed the page and still was quoted the $149.10 price and again the detail page said $284.20.

I asked to speak with a manager and after a 20minute wait "Susan" answered and was extremely rude telling me "that is just the way it is" and that it was my fault for choosing the complete trip that they put together, huh? waiting for her supervisor now.(holding for another 15 mins so far) ready to give up and never…

I booked a flight for 2 adults and a car rental Went to a website that offered 10 percent off prices of 300 dollars which of course I spent- it directed me to Travelocity and said it would be applied at checkout but never was. On the phone with Travelocity over an hour- talked to 3 different people whom all of them very unhelpful including a supervisor. Very unprofessional and rude.

I still want my account credited the 10 percent which is approximately 120 dollars.

Booked a flight for two people on 9/8 and rental car to Burlington NY on 10/21-10/25/16, needed to cancel my flight due to having my vacation rescinded. Had someone to take over my seat, was willing to pay a transfer fee. They stated that they would cancel my flight, but would still be charged to the credit card.

I would get a voucher for $357 (cost of flight) but that would be charged $200 booking fee to use it and would be good until 9/2017. Seriously? The card would still be charged same amount, said it was airline policy. Even said they would call airline, put me on hold for 10 mins and didn't get to hear the conversation with the supposed airline agent. Said once again nothing they could do, non-transferable/or refundable.

There also was $132 charge for taxes the agent could not…

I am a first time user for Travelocity and booked a round trip flight from Islip NY to West Palm Beach FL in May....our initial flight was on a "prop plane" and upon entering the plane I found myself having what turned out to be a "panic attack" and claustrophobia due to confined conditions...Once we finally landed in Florida my significant other and myself began to contact Travelocity to change our flight to a direct return flight to avoid the same issues. We requested to cancel our flight and book on a direct flight and detailed the medical issues that resulted in being put on this type of plane and was never told in advance what type of airplane we would be flying! I am sure I am not the only person who has experienced an adverse effect from being on these little planes!

I am a senior…

I purchased a Travelocity corporate package that includes airfare, hotel and car rental for Rome in Italy for four people. I reached the campground. I was offered a shabby room not suitable for human habitation. According to the director in place, the price paid was very cheap and this is what you get.

But if you add 50 euros a night, you get a better room. There are extra payment for towels, toilet paper, and linen. We paid the extra amount for lack of choice. This is a clear deception. I thing i deserve a refund of 200 euro.

And you need to make sure that crooks will not appear in your site.

I booked a series of flights through a Travelocity agent departing Toronto on May 28th. When I went to the airport I found that my flight was not due to leave until the evening of May 29th. While my connecting flight was booked prior to my departing flight on the 29th as well.

I returned home and called travelocity the next morning the 29th prior to the flight that was booked and the above case number was opened. I was told that the investigation would take 72 hours. I called on Friday 5 days later and spoke to a supervisor who gave me the run around and left me on hold for 2 hours.

She promised to call me back with a manger. After all of the waiting she still had no understanding of my complaint. No call was returned by any manager. Having been in customer service for 30 years this was…

I sent time reserving with Travelocity corporate, when I tried to reach the airline, American, The Conf # you gave me didn't appear in their system. I tried to contact you, the waiting time on calls is excessive. I spent 27 minutes before they hang the call, without helping me.

The call center in India is a disaster. It is very difficult to understand their English, if is English. Between them they call in other language, the person helping me was trying to know how to handle the seat requests.

After 32 minutes There is no resolution of the request.

I bought tickets to Bradil and back with a leg inside the country. After several changes and hours of phone conversation (most of the time in a broken English which was completely absurd to understand) I set the changes and on the day of my trip I got to Tampa airport to check in and there was no flight for me. United resolved some of it but I had to get to Houston to find out that my final destination was completely wrong. That after having confirmation through email. After that, I finally made to Rio de Janeiro, even though my destination was Ilheus.

Then, I had to spend 24 hours in Rio and finally next day to Ilheus. During my stay in Ilheus, I received an email from Travelocity that they tried to contact me(I was in the middle of nowhere and no use of phone since I was in a foreign…

I’m am writing this letter on April 27, 2016 about my trip on April 22,2016 Myself along with two friends with a 16 month child drove from Kaufman, Texas to New Orleans, LA a trip that covered 477 miles in over eight hours. We didn't leave until 4:30 PM.

We arrived around 12:45 AM again that was over an eight hour of driving. Upon arriving at “Family Inn of America 6303 Chef Menteur Hwy, New Orleans, LA, 70126” I was greeted with the news that they had no rooms.

It was also brought to my attention by the hotel staff that this had been made known to Travelocity as early as 12:00 PM. Other guest had been showing up calling Travelocity stating this issue to which a Travelocity agent would call the hotel to verify this to be true.

Once again this had been happening since 12:00 PM a full 12…

I trusted Travelocity to book a reputable room during a recent trip. I checked into America's Best Value Inn located at Willis Road, Richmond, VA. Here is what I encountered at this location: Check-in - My wife booked my accommodations on line. I was given a smoking King bed room. Upon check in I was told there were no such rooms and that the booking agent just wanted to make a sale. I didn't need to know that just have my reservation honored as booked.

Second incident - I was given a room and was told I'd have to do some maneuvering to get the door to room 124 open. That didn't sound like a positive attribute of your facility but, I was exhausted and agreed. Upon going to the room I tried over and over again to "Manuver the door" to no success. I went back to the room to check out and…

I canceled an itinerary using the trip insurance I had purchased. I was assured by the agent that the trip was canceled and I was getting a full refund minus the cost of the insurance. I even received an email confirming the amount of the refund.

However, they refunded me $900 less than the promised amount. I called to check on the problem and was on hold on the phone for 1 hour and 45 minutes before the 3rd agent I spoke with was able to process the $900 refund.

I'm glad to get my full refund but it's inexcusable to have to sit for almost 2 hours on the phone for them to get it right.

Based on online advertisement on 3/18/16, made reservation over the phone for package deal including 2 rooms at hotel. This was an hour call to finalize this reservation.. 00 total package price charged to Visa. After calling on 3/21/16 to aprise them error and many times thereafter.

They claimed they needed 10 days to review call, but never did anything after 12 days. 00 for another room. I spent a total of 6 hours on hold in a 10 day period. 00. I am forced to make additional reservations somewhere else now.

Today, 4/6/16, I am reporting fraud to Visa and a stop payment. I have copies of the online adds as well. 00 returned as a result of the error made by the booking agent.

Worst customer service- fraudulent practices needs to be reported. We can't check in and on second leg of trip nightmare and we will pursue this.

I have a credit for a trip I cancelled on 1/25/16 (Itinerary #123420126902). I was trying to use the credit for traveler Rafael Rodriguez to a flight from Orlando to Dallas on 3/15. The first agent I spoke with was giving me conflicting information and did not seem like she knew what she was talking about.

Seems to be the norm with customer service agents from Travelocity from my experience as I always seem to have to ask to speak with their supervisor. In this case I was transferred to a lady. After 2 hrs on the phone I was assured that the credit had been applied to new flight American Airlines 1618 leaving 3/15 8:10pm and arriving 10:04pm for the traveler Rafael Rodriguez.

She gave me the confirmation # and told me I would get a confirmation email. I never received the email and Rafael…

On 2/28/16 I booked a flight with american airline's for a fight that was suppose to depart at sacrament airport at 1105 am, had one stop in phoenix for a 37 minutes arrive in st. louis, mo that evening at 5:25.

I didn't find out until 3/1/16 that what I booked wasn't what I booked. I call spoke to a lady(hazel) about this change would harm me by causing me to get to st. louis later than what I paid for.

I want what I booked and paid for!! She told me it would cost what I paid already to change back what I paid for already, a serious scam.

Tried to book a flight twice with the same agent and by the time he got through inputting the information the flights were gone. Asked to speak to a supervisor and couldn't understand him either. Heavy foreign accent! He repeated what the agent said but couldn't help us.

We asked for the Travelocity corporate contact information and we were put on hold for 1/2 hours with no excuses or anyone coming back on the phone to apologize for the long wait for THAT information. We were on the phone for over an hour without any satisfaction whatsoever.

Rudest customer service I have ever experienced. Hope this company fails real fast. They have no business being in customer service.

On February 13, 2026, I booked three tickets from Leticia Colombia to Bogota for June 21, 2026. I phoned my credit card company tonight and found that not only had I been charged for the 3 tickets but that now, Avianca Airline had added another ticket that is pending.

I talked to a couple people at Travelocity who overall insisted they had no information. Perhaps you need to discontinue them as airlines you represent. I misunderstood that you would give them my card information to misuse. Sickening. It should be explained to them that I gave you authority to bill my account an amount certain, not a free rein to have them charge however much they desire.

I called travelocity customer service about my trip. The IVR mentions its a COLLECT CALL. The agent/team leader and manager confirmed that I will not be charge of the call so even if I the wait time is more than 10 minutes and the call duration reach to 1 hour and 40 mins I stayed on the call to book my ticket.

I was surprised that when I received my bill I was charge a total of $380. I would like to request for a full refund for complete mislead and lack of proper information provided to me by their agent/team leader and manager.

The expensive, luxurious trip that we have booked to a 4 star resort ended up being our worst vacation in a motel condition type of a resort with 0 quality and 0 customer service level of experience. Every request including room service that was offer as a part of the ALL INCLUSIVE ended with NO!

We ended up spending twice as much money trying to move to another resort and pay for daily passes as no one from Travelocity despite many emails and phone calls was able to reach us and move us to another resort. My complaint will not be resolved until we get a full refund and someone from the corporate office calls us back.

I booked a family Thanksgiving vacation for my family and me to Las Vegas thru Travelocity. I was assured that I had a window seat. I was also told that Delta could change the seating anytime before the flight. The seating never changed only the flight time, and we were notified by Delta. That was fine.

As the time only changed by an hour. Sadly, none of the 4 of us had window seats. Instead, we had seats that were not adjustable, and at the exit of the plane both going and coming. After returning from our trip, I contacted a Travelocity supervisor named Cess, who kept stating the airlines can change the seating.

Even though I explained that Travelocity corporate office told us the airlines could change seating after our complaint, but never did. The customer service rep gave us…

00 dollars. 62 with Travelocity even if airline is United. 00 there change fee. in my line of work I deal with a lot off people and most of them repent of there wrong doing. But this I have encountered is a plain rip off to the public, for making the mighty dollar on consumer mistakes.

I asked if they could waive the change fee and I was refused over and over again.

I tried booking a flight with you yesterday. When I went to check out, it did not go through because the price had suddenly spiked for the tickets. I did not hit enter. I just thought I would try again later.

I did that 3 separate times because the prices kept fluctuating. Again, when I hit enter, the price would spike. I received an alert from my bank, because even though I didn’t not hit enter, they were still charging my card!

I called to find out why and they said the charges would drop off after a few days and they were just pending. 00 dollars to added back into my account! I am extremely unhappy with how this has been handled from a customer service perspective.

Booked a flight on Oct-3 for flight on Oct-25 returning Oct-28 total $385. Call back three weeks later to change for departure Nov-2 returning Nov-5. Agent charged me $127 send me an e-mail with new flight. Open email while on the phone with agent. Notice a departure of Nov-3. Pointed the mistake agent said would change to Nov-2. Agent talked to supervisor. I knew I was done! Agent came back said he could not change because the fare was no longer available and I needed to book a higher fare. I asked why his mistake was now mine and he hang up. Call took 1h and 35min.

Called back got a different agent, explain again. Went through the explanation agent said my flight on the system was now Oct-28 departure returning Nov-3. First agent really screwed up! I was asked to pay a $180.40 for the…

Booked trip to Dominican Republic for Nov 8th thru Nov 15th. Thought everything was good (until) we received e-mail form Travelocity saying they did not book the hotel room for the 8th and to call to take care of it.

We have been transferred numeral times, put on hold for long minutes, told they are talking to supervisors and managers about the problem. They sent the e-mail saying they made mistake. They want to charge us for the room for one day.

We have a quote in hand and have paid they amount of quote. The quote clearly states Nov. 8th Thru Nov. 15th. Still not clear we were told this morning that it is in Corporate's hands. Give me a break they made the mistake quit giving the run around and fix it. It's not rocket science.