Travelocity

Our flight to Florida got canceled due to weather. I tried to cancel our rental car through the rental agency, but was told I had to cancel it through Travelocity because that is where I booked it through. I contacted Travelocity and they told me they could not cancel the booking.

So now I’m going to get stuck with a $372 bill for a rental car I didn’t use. They gave me a phone number for customer service and I have been on hold for almost 3 hours. I will never use Travelocity again

The worst customer service ever !!!! My trip was canceled due to covid as well as the country I was traveling to was shut down. I got my refund for the hotel but not the airline they gave me a credit to use by February 12 2021which I lost $511 .

This is unacceptable considering that we are still in a pandemic as well as I had covid myself this February.

If I could give negative stars, I would. Could never reach a customer service agent, three times the chat service disconnected me...after giving me three differences answers. Horrible, HORRIBLE, HORRIBLE DON’T EVER USE THEM!!

I BOOKED A TRIP THROUGH TRAVELOCITY WHICH I COULD NOT TAKE AND STILL CANNOT TAKE BECAUSE OF COVID. I PURCAHSE INSURANCE ALS. I CALLED TRAVELOCITY SEVERAL TIME HAVE SPOKEN TO 14 DIFFERENT PEOPLE, MORE THE HALF YOU CANNOT UNDERTAND BECAUSE THEIR ACCENT.

I WANT MY MONEY BACK I DO NOT WANT A CREDIT FOR FURTURE FLIGHT. ALL TRAVELOCITY HAS TO SAY IS THAT THE AIRLINE WILL NOT REFUND MY MONEY AND ALL AMERICAN AIRLINE HAS TO SAY THAT I MUST CONTACT TRAVELOCITY AND THE INSURANCE THAT I BOUGHT AND PAID FOR THEY SAY THEY DO NOT COVER PANDEMIC .

DO NOT BOOK A TRIP USING THIS COMPANY AND READ ALL THE FINE PRINT, BECAUSE THEY ARE A BUNCH INDVIDUALS WHO WILL TELL YOU ANYTHING AND NOT EVERYTHING JUST TO MAKE THE SALE.

Worst customer service ever. I cancelled flights. I have received no refunds on credit cards. I have received no voucher info. I have spent 7 hours this week on hold waiting for agent that recording says will be one to two minutes.

I have now spent my Friday night on hold so far for 1 hour and 48 minutes. 00 dollars are. I’ve used Travelocity for years and years. I always said to everyone it was the way to book. You are using Covid as excuse for this poor customer service. 00. I’m so upset.

I can’t believe this service if upper management knew of this poor service. I can’t believe a travel company with so much experience is putting loyal customer out of service through this. I sincerely doubt no one will ever read this.

I seriously doubt no one from Travelocity will ever call me back.…

I can’t contact anyone in the Travelocity through the phone or virtual chat. I need a help to change my flight and I can not reach anyone! I’ve been on hold for 4 hours daily, and no one is answering.

I don’t know what to do at this point! This is the worst experience I ever had with any travel agency. Please contact me at 970-390-1459 so we can resolve this issue. cz

I have been calling for days. Being on hold for 2 hours. No one answers the phone. I need help with a credit.

I used this hotel three times in the 4 days prior. But when I booked 3 days and had issues with the lack of masks and other unsanitary practices of the hotel the were no where to be found. So I'm trying to contact them and find another place to stay outside Miami during spring break while on family vacation.

Nothing they were nowhere to be found. So I contact their parent company ( Expedia) and still nothing. Basically they booked me into a dump and didnt even call me back.

If I could give this a lower rating I would, due to Travelocity's misrepresentation on their website. After we checked in we discovered that there is ONE bed for 4 people. The bunks are not available for anyone that is not a child so those don't count.

I spent HOURS of my vacation talking with a customer rep who called the hotel and confirmed the situation. She promised me a $200 credit would be applied to my account within 10 days but after I checked, rechecked, called and called and called again, I discovered that there were NO notes and NO credit.

Now I have filed a formal complaint (AGAIN) and am waiting again! If you want to go to the Phoenix Hotel in Gulf Shores, AL book this with your eyes open and go through the Hotel NOT Travelocity! These places are TINY and beds are…

Hello,

My name is Miguel Bernal and I am writing you to tell you about my horrible experience with your company. On January 10 2020 I booked a vacation package with Travelocity, and then COVID 19 hit. My flight was cancelled by Spirit, but was refunded by them, and then my hotel was cancelled.

Now when I purchased the vacation package I also purchased the cancel for any reason protection and was assured by the person selling it to me that I could cancel for any reason. However the hotel in Mexico Occidental Xcarte issued a travel voucher without my knowledge. Yesterday I was trying to book a vacation package but I was not able to complete the purchase, because I could not use the voucher to book a vacation package.

I called Travelocity and spoke to a manager named Chris who was nice and…

Customer service was very poor when I called the hotline to try and fix my reservation. I had to escalate to a manager who was also degrading. The website did not load correctly so I was unaware of a deposit needed for the room I paid for.

When trying to explain this I was spoken to like I was stupid. The lack of customer service was deplorable. How is it the customers fault if the terms do not load? I am in the middle of moving with three children and paid $85 for a room last minute with all the money I had.

I was unaware of the deposit since the website did not load completely when I went to pay. So I showed up to the hotel and was I formed of a $100 deposit I couldn't pay for. When I called Travelocity's customer service line they were very rude and did not have any empathy for my…

Trying to cancel, postpone or get credit for my package trip, the sudden change is due to Coronavirus outbreak. System is down for a week now for whoever wants to make a change but it’s not if you want to book a new trip somehow. Very irresponsible outrageous service, emails are waste of time, nothing is working and no one to reach, worse service ever.

Flight lands in London (sat on tarmack for at least 2 hours), after the inconvenience of being shuffled from line to line finally some accommodations and transportation from and back to the airport. ). Our final destination charged us for a room we never used and ground transportation charged us twice, once for the day we missed and then again when we finally were able to confirm landing.

Thank goodness the ground transportation was courteous enough to just wait since they were aware of all the delays. Our party is out nearly $1500 in services. I don't think the tarmack delay was the culprit. Travelocity should be mindful of the true time line in order that travelers are able to come as close as possible to making their planned travel arrangements.

We were left with undue stress, Isn't…

00 one way ticket for my son Cliff From Denver to Austin and ended and now I'm told I will not receive a refund WHY?? I paid for a policy to get my money back if something happened!! Isn't that FRAUD!

Kathleen Anderson 719 459 7511

Good Evening, I have been using Travelocity for years and they have done everything to help me out and I have never had a complaint.

However, I just booked an international flight for my daughter to Germany. It was an economy flight and gave me the option to pay for my checked bag online to avoid the higher cost. Never once did it say the meal was not included.

Even under the additional fees all it mentioned was the luggage. When we arrived at airport I was then told the meal was not included in the "basic " flight. Which, it said economy when I purchased through you. I think that all international flights should have a meal included or a least make the consumer aware before purchasing ticket.

Then given the option to buy online too. The reason I went with this airline is because it…

I have made several calls to your office and still currently holding on the line more than one hour. Can someone help.

The resort we stayed at was nothing like the photos that were shown on the Tiki resort in Lake George. I asked for a non smoking room and was placed with smokers each side and the whole length of the walk way.

I requested a new room which they again moved into the main hotel. The bathtub could not hold water for a bath as the plug was broken! I will never book through your site again or recommend it to anyone.

The bathroom tile floor was missing some tiles and was just an old dirty place. I request a refund for the time I was there with my son.

My in ear headphones wont hold a charge

The only reason the rating is 1 star is because I can’t make the rating go to zero. Booked a room then had an emergency called to cancel the room and was assured it would be taken care of. Turns out NONE OF THE CSRs did anything they promised and I am stuck NEVER USE TRAVELOCITY; TERRIBLE TERRIBLE TERRIBLE TERRIBLE!!!!!

Hours trying to contact them. Called tons of numbers. Replied to text message. Emailed hotel and even hotel does not have a number for them. Book direct, changing plans will be a lot easier.

I tried to purchase the hotel insurance for $18. I was unable to do this on line or with a customer service representative. I justed booked the hotel and was given the option for hotel insurance. When I tried to access this, I received a prompt telling me it timed out .... I just booked it!

Very disappointed and will never use your site again.

Hello,

My name is Yvette Matthews, I book a room at Knights Inn sayy about 2months ago maybe less rate was $297.00 plus taxs. Right before I leave for my trip in matter of fact day of my trip to Atlantic City received e-mail from Knights Inn that my reservations was cancelled from wrong credit card number and I needed to call them. I call them they provided me with not only not my credit card number I provided to travelocity was a credit card number no were near my number. So I provided them with correct credit cared number, then get alert on phone due to having feature that allows me to know when money is being removed or put in from my direct deposits. Knights Inn took not the $297.00 plus taxs, they took $654.54 out of my account. I called them to see why they told me to contact…

I work out of town for a living. I booked a flight to go home for the weekend and see my family. 00 for the change of ticketing,received confirmation email for changes from Travelocity. jump forward to Father’s Day weekend arrive at airport and United tells me I have no ticket.

I call Travelocity they find all my information but say United did not confirm, I have been on a call for over an hour trying to sort this out, does not look good , so I am looking to be out my original ticket cost plus not sure if they have already charged me the change fee or not and will not get to see my children or father on Father’s Day, Thanks and

they just hung up after all this time on the phone

I rented a car at Fox Rental Car at the Parlermo Airport on your site. I brought the printed price contract from Travelocity to the desk at the Palermo Airport, but the woman at the desk at Palermo did not honor the price, she charged me $30 a day for insurance when I'd contracted through the site to pay $11 a day.

When I expressed that it was a violation of the agreement and disrespectful, she essentially told me to go away, and that she wouldn't rent me a car at all... I'd been enroute about 24 hours and had my son with me and needed to get on the road, and wanted the car so acceded to her coercion, but I'm hoping you can refund me the difference she charged, or at the very least, not allow that site sell to your clients ever again. Please advise.

You can reach me by text while on my…

Had to cancel trip in January, had paid for trip insurance, so took credit from Travelocity for American Airlines. Understood they'd rebook me in the future and refund me the $200 rebooking free per seat. I have been trying to rebook for four days and get different responses but none complete.

Now they tell me their system is down. I truly believe they are trying to not have to reimburse me for the insurance (total of $400). I need to rebook this now or I'll lose my lodging and can't get anyone to help.

Was told they needed to do this themselves. And although I've asked for where I could send my receipt (if I do the rebooking thru their site), they literally (three different reps) ignore the question. I need something done. If I lose my money, I will file legal action (there are many…

My girlfriend and I planned a trip from Birmingham AL to Myrtle Beach, SC to utilize a time share for a reunion. Our proposed date was July 26--Aug.26. So we booked flights through Travelosity. I asked to have her same itinerary. Then we were informed, due to no fault of our own, that it would not be available for that period, but would be available from Aug 2 to August 9.

Despite the fact that they decided to set up an account for me, they set it up in the wrong name and the incorrect email address. Called them to change that first. Said it would be done in 36-48 hours. It was not. No email confirmation because they set up the account wrong. I didn't want a refund, I just wanted to move the trip back a week. Travelocity informed me that Delta could do that but they could not. Called…

I am writing this letter with respect to my recent travel from 29 May – 1 June 2019, booked with Homewood Suites Dolphin Mall through Travelocity.

I must state that I am totally disappointed upon reaching Homewood Suites at 2:50 pm after a long day of travel, to hear that my booking was cancelled, although I took the option to pay prior my the hotel stay.

The receptionist informed me that I should call Travelocity directly which I did and was also informed that my booking was cancelled. I spoke to four persons namely Lisa( cannot remember the other names) and had to be holding on for more than 15 minutes on each call. I waited for at least 5 hours sitting in a lobby area with my family of 3 to be checked into my hotel room which I would have already paid for and unable to so.

I was…

Booked a flight to Denver 6 months before flight. Tried 4 times to get a seat assignment or pay to get assignment because I needed to make sure I got there on this flight. Checked in exactly 24hour prior to the flight and got the second worse seat on the plane.

You get to check in 5th position once everyone has boarded. Same thing happened on the return, except I got the worse seat on the plane. The last row, no recliner and was bumped 47 times by the line of passengers going to the bathroom and the United Staff.

When you book Travelocity expect the worse seat possible.

First and last time to book a discounted fare on the Airline. Weill never ever use them again!

I made roundtrip reservations for me and four of my sisters to fly from Fort Lauderdale, FL to Detroit, MI on May 31, 2019. As I consulted with my sisters to verify "exact" names that would be used as ID, there was a popup indicating that time was expiring.

After hurriedly submitting the required information and payment, I realized that there was a mistake. Therefore, I called the number listed for assistance. I was transferred several times to people that spoke little English. After more than 15 minutes trying to explain, I decided to cancel those reservations and start a new one.

This time I submitted the information accurately. Shortly afterward, I received a confirmation number, itinerary number and ticket numbers for the five of us. At 2:00 am, I was troubled about whether the first…

53 for car rental Hertz at EWR airport 5/17/19-5/19/19 on 4/30/19. The reservation was made on 4/28/19 and cancelled on 5/11/19. 53, a difference of $50. Please refund the remaining $50 asap and advise.

Booked a room with Travelocity and upgraded my package $70 more for 4 adult free breakfast as stated on itenuary to find out at hotel that I only get $40 dollars towards 2 adult breakfast. Travelocity will not correct it and will not refund my $70.

I spoke to a travel agency rep and requested it be escalated to upper management who in turn told me they were the highest management level which I know is false. Do not book with Travelocity because it is full of mis leading promises.

They can't solve my problem so they keep transferring me around and to expedia I've been on the phone for the past 5 hours.

I will NEVER book through Travelocity again. I had what turned out to be the absolute worst experience. The customer service dept seems like that are very helpful and easy to work with but if you have any issues with your room or charges it all changes into something worse than a nightmare..

I got charged from the hotel and travelocity and my account went into the negative and had so many charges on charges it was a mess. I spent a total of almost 6 hrs on hold and arguing with several customer service agents of which i could not understand and they sure didnt understand what i was explaining.

Tomorrow will be 1 week and i still have not been refunded what i am owed. The only part i will add any positive to is when i finally was transferred to corp. Headquarters and spoke to a manager…

oo on their website why? net 6019274514

1. Travelocity did not provide the taped conversations of September 20, 2018, despite many requests. 2. Travelocity has not refunded the ticket monies spent up to September 20, 2018, despite their promise to do so. 3. Travelocity misspelled my name on the ticket to fly overseas with Emirates Airline and forced me to buy a new ticket promising a full refund on all monies spent previously.

Travelocity misspelled my name on the ticket. 4. I was forced to purchase a new ticket to travel and Travelocity charged me a separate fee for a name change on the old ticket despite their claim that the misspelled name in the old ticket could not be corrected. 5.

Travelocity alleges they are not responsible for any refunds; Emirate Airline is responsible. Emirates allege Travelocity is responsible. As a…

I purchased a "bundle" package through Travelocity for a flight from Toronto ON Canada to Indianapolis Indiana with a hotel room at the Extended Stay America Castleton, Indiana on N Shadeland Ave. which was located right beside the building where the course was being held.

I left Toronto via Air Canada at 2:00 on January 2nd, and booked into the Extended Stay America when I arrived.

I did NOT sleep at all the evenings of January 2nd and 3rd because of extreme noise in the unit above and in the halls.

I called down to the front desk, went down in person in the middle of the night explaining I would like to move rooms.

The front desk management WOULD NOT ACCOMMODATE MY REQUEST EVEN THOUGH THEY HAD VACANCIES IN OTHER ROOMS.

They said "because this was booked through travelocity we are…

On December 28th 2018 I had a reservation at the Hotel Pierre located at 216 43rd St in Miami, Florida. This hotel reservation was made along with 2 airfares to Miami, Florida. The hotel was the worst hotel I have ever been in. Below is a list of things I found unacceptable:

Key Card: Plastic card with room number written in sharpie on the front Concrete stairwell crowded with cleaning supplies, mops, etc. I was not offered help carrying luggage to 2nd floor Room had a dead bolt but no security lock No blanket No drinking glasses Toilet did not flush/no toilet tank Stained tub with no plug Pedestal sink with no area to place toiletries Cheap curtains Bare floors/no area rug No bath rug Cheap rough towels

The person at the front desk, if you can call it a desk, (more like a table set up…

Travelocity sells Flight protection plan and when the trip gets canceled, they DONT refund you that cost!

They state that it is a "different and separate" company who takes care of the Insurance. However, when purchasing a ticket, Travelocity makes it very easy for us to purchase the insurance--- and asks several times: Are you sure you won't want to endure this flight????

Very deceiving!

Hope this prevents someone else from incurring in this expense. Always cancel the policy at the same time you cancel your flight.

Rented a car with Fox Rentals in Las Vegas. 12/3-12/6. 00 for rental. 00 deposit. No prior notice was given. Staff at Fox was rude and didn’t care much for customer’s concerns. Will never use Travelocity again as a result of this experience.

When I changed my hotel from the Riu to Breathless, travelocity did not change the transportation to and from the airport and I had to pay a cab to get me back to the airport on my way home. If it hadn't been for this frustrating situation, my trip would have been perfect.

Avoid this for others by training your staff to make sure that is the very next step once someone changes resort hotels. So important. Granted I was reimburse for the cost of the cab, but it was not the way I wanted to end my stay.

Regarding Booking Numbers #38261240 and #38261444 A Family of 5 made reservations to Miami Florida leaving Friday 3, 2018 to explore Norwegiian Sky Cruise Rosio Valenzuela, Kaitlin Valenzuela, Kayla Valenzuela, Carlos Jr. Valenzuela, Carlos Sr. Valenzuela and Martha Guzman We took off work had our fights paid for and were very excited towards our vacation.

Travelocity made a mistake and booked our trip on two different days. We have until Monday August 6, to return back to work. I have everything packed my two younger girls crying and my entire family upset. I cancelled my flight with a different agency and Travelocity refunded my money.

Travelocity made no effort in trying to book something else for my family. All they said was I'm sorry but at least we refunded your money. My husband…

I booked two separate rooms in the same Hotel. 00 in costs. Tried to Cancel reservations 2 weeks in advance. No refund. I called my credit card they refunded the money. 90 days later travelocity was paid by my credit card company on the dispute.

I cannot contact a human by phone on behalf of travelocity. Worst company I ever did business with. There should be Laws against this type of business. Travelocity should be ashamed for taking the money. Travelocity is a Scam. Stay clear of this travel Company. No customer Support.

All automated phone services a joke

I attempted to book a hotel and fight to New YOur on Dec 15 - 17th online and got an error message. I called to book this reservation online I advised the reperesenatie that I wanted the $40.00 insurance package PRIOR TO BEING BOOKED. After the representative took my credit card information and AFTER she booked the hotel she stated that she could not give me the insurance and told me to stay on the line and she transferred me to someone else who she told me would add the insurance to my reservation.

Please listen to the recorded conversation.

I have talked to several people who and tried to cancel the reservation so I could redo everything so my trip would be covered by insurance. I have to work a lot and just wanted reassurance that my trip could be rescheduled if needed. I have called…

MADE ONLINE RESERVATION TO PICKUP CAR AT ANCHORAGE AIRPORT ON 9 JUNE 2018. THE CAR COMPANY WAS THRIFTY. 00 PER DAY. TRAVELOCITY SHOW WHAT CHARGES WERE GOING TO BE FOR THE WEEK. 00 ADAY ALSO. EXPLAINED ABOUT RESERVATION AND WAS TOLD BY PERSON AT COUNTER THAT TRAVELOCITY DIDN'T KNOW WHAT THEY WERE DOING ETC ETC.

00 THIS IS DISHONEST& BAD BUSINESS ETC. WILL NOT BE DOING BUSINESS WITH THEM OR THRIFTY AGAIN. LEARNED MY LESSON

Your advertised two day free after my trip date and flight was set for eight days. the reps insisted the free days were included in the package I stated no the way it was showing is false advdertisement. I also had a three hundred dollar difference within three minutes of each other and different reps I was informed prices change as you talk to the reps where is you price guarantee I asked.

so much more but I will also contact bbb and try to find out who regulates the travel agencys obviously I nor any of my group will use any of these sites

To: whom it may concern

Hello,

I have booked through Travelocity for several years and I have never had any problems with any bookings. I always been very happy in all my bookings and everything has been really smooth. This time is a different story, I had a bad experience with a transportation booking in Zurich, Switzerland.

Below is an email and documentation that I have sent to the transportation company. I would really appreciate if someone from Travelocity follow up with this unfortunate situation. Partnering with 7X7 Shuttle/taxi service is not a good company for Travelocity

Thank you very much.

Edgar Toruno **********************************************************************

To: whom it may concern

On February 10/2018, I made a round trip reservation for my friend and I in…

I was booking several flights from out of state for my children to fly in for a family reunion. Dates were flying in on Jan 17 and 18 2018 and flying out on Jan 29 2018. Reunion is scheduled Jan 26 to 28 2018, so older family like grandparents are flying in on Jan 26th.

I have 5 children from age 18 years to 27 years. They have not all been together or seen one sister in 17 years. When booking flight for daughter in Washington the return date was accidently entered for Jan 25th.

I booked this flight on Jan 15th at 8 pm when received confirmation email 3 minutes later we realized return date was wrong. I 8:13 pm called Travelocity customer service and explained the mistake and asked them to please correct return date.

I was told because it was a bargain fare they could not change it. I…

Less than one star horrible service....ruined my trip....unresponsive and unqualified personnel...waited on hold for over an hour....need recompense for the hours I spent on hold, talking to incompetent agents,

Travelocity are the same SCAM artists.

I hit reserve for a one night getaway hotel! Had already picked the room. As I started filling out form seconds later price changed to $259. I checked on a different device to be sure I had not made a mistake, that device still said $239.

But when I clicked on it it changed to $259. I wanted this room and felt I could clear this up. After putting in my credit card info I noticed that the price was now $269 plus tax! I have been on the phone now with Travelocity for 95 minutes and they first claimed I had to have a screen shot of the change.

Then that they are not responsible for price changes. Now that they can change it any point during the booking. 00 but this is absolutely ridiculous! Theft

Had trouble with my ticket-my fault-tried to call and was put on call back list-never got call for 25 hours meanwhi8le found another number-did get through to the least sensitive least patient and hardest to understand agent. The call back after 25 hours at least at a gentleman that was polite and helpful Have tried some of the listed phone numbers some don't respond. Very unhappy with travelocity