Travelocity

I booked a room through the website, I paid for the insurance so as to cancel if needed. the computer changed my date tfrom June 25th to July 25th. I went to the chat which is a vitraul system that canceled my insurance rather then the hotel room. so instead of receiving my 93 dollars back they gave me 9 dollars. I then called waited on hold for 2 1/2 hours , the gentleman said nothing could be done even if it is the mistake of their system. I requested to speak to a supervisor so he hung up on me!!!!

this company is untrustworthy and will steal your money!!!!!!!

The airline changed our flight. So we contacted your agency. The agent by mistake, put both tickets in my name, instead of putting one in my husbands name and one in mine. This was a problem at the airport. Because of this we had to purchase another ticket.

Because they wouldn’t let my husband fly without a ticket in his name. I’m contacting you so that I can be reimbursed. Every time I called the agency and get to talk to somebody they put me on hold and then I get disconnected.

This has happened at least 10 times already since our trip.

Travelocity is the worse when is about resolving a complaint, specially now that everybody want to travel, but is it out fault, we shouldn't book through them all since they completely ignore any request, it doesn't matter the magnitude of the problem. I will never use them again.

Travelocity sent me an email indicating that the airline canceled part of my booking 8 days ago. The email contained a link to cancel the entire booking. I clicked the link "Cancel" on the same day. Today, 8 days later, they sent me an email for the trip that I canceled.

The virtual online agent could not help me when I submitted a query online as to why they are still sending me an email for the flight on June 27. The telephone wait time is an hour plus. This service is horrible and especially onerous to a senior citizen.

No one should use this service. The rating scale is zero not one.

I have spoken many times with many agents!! I have been lied to, hung up on, and manipulated. I am not pleased that I can't speak with a manager!!! Yoir agency booked me for a trip that has me paying $729 for transportation from the airport to my resort because Travelocity told me it was only a 45 min ride and

call the resort for shuttle arrangements only to find out from the resort it's ober a 3 hr. Dive and that it is very expensive. I've filed a complaint and been promised over & over that someone would call and NO ONE HAS.

Travelocity needs to make this right for me. I will not be taken advantage of!!!!

I paid travel protection to protect me against fees for canceling. Travelocity did not let me cancel and then tried to charge me for a hotel I didn't stay at. They lied and said hotel can refund me, but the hotel doesn't even have my info to take my reservation payment.

I have spoken to many people today, and they all wanted to say oh hotel will refund with exception. The hotel can't give an exception for money they don't have. I spoke to the manager of the hotel to confirm this is NOT the case.

Fuck Travelocity, I filed a claim with my bank and took all my money out of a card that can't overdraft. Stop stealing money from people, I also have documented proof of all of this.

Round trip international flights cancelled for COVID, have been trying to rebook now for one month- nobody can tell me where my credit is. Airlines- they said we see a credit but not the amount, contact travelocity. Did. Said they would have to call me back. Never did.

Same story for one month and still no credit/rebooking. Sucks. $900 down the drain. Will not use them anymore.

This company is very unprofessional they hung up on me a number of times they told me they was going to call me back a number of times they change my flight without me knowing and with a simple email they have no number to the corporate office for me on hand I go online and I cannot find anything this is the worst experience I have had in my life.

Travelocity's Customer Service is a Joke. My flight was canceled and Travelocity Customer Service simply wasn't there. 10 minutes of auto jargon before I was told an agent would be available in 30 minutes. please come back later. When I got back to the Hotel (yes, I was stuck overnight) and called the Customer Service phone #, another 10 minutes of auto Jargon, then + 2 hours for Customer Service to call me back.

Not a surprise, of course they didn't call. I won't work with Travelocity again and don't recommend them. If you have problems while on the move they are useless. MEB

I booked a family vacation for 9 days in Iceland. We had to cancel. I have been on hold for 7 plus hours and spend 8 hours on facebook and the website and am not able to get the car, hotels and flights canceled.

I am told they will call back in 2 hours and three hours later no call. I have been a loyal customer for over 20 year. I am frustrated and upset at the extreme lack of customer service. I have been told 20 or more times there is a glitch in the system .

After 3 day, this is very frustrating.

I’m trying to cancel a rental car booking from July 2-10 due to military orders changing, and I can’t get in contact with an agent and the virtual agent does not help at all. If this doesn’t get resolved I’ll have to file this with the Air Force department of justice and they will no longer use Travelocity services, if an E4 airmen gets treated so poorly, and can’t be refunded his money after Murillo even attempts.

I needed to cancel my hotel in the UK for a second time because of the Pandemic and travel restrictions. I was given a coupon the first time I had to cancel and I booked with the coupon the second time and brought travel insurance.

When I sadly had to cancel the second time because of travel restrictions. I called so many times used virtual chat waited on the phone for hours. Virtual chat never had anyone avaliable, hold time on the phone of an hour.

They tell you they will call you back and when they do you are put on hold again. Told I could not change my reservation because I had already cancelled once. Travelocity said they would not refund my money or change my reservation although the hotel was ok with it.

Ok , disappointed but I brought travel insurance I will use my travel…

On June 8, 2021 I order a car rental from Travelocity website under the assumption advertised that all booking are refundable if canceled within 24 hours, after realizing a few hours later that i could not go through with the rental, I immediately contacted Travelocity customer service to canceled the rental, and was told this is non- refundable. I have never experience anything like this since it is illegal for a company to charged for a service not provided and secondly, no where during the booking was i told or made aware that the booking was final. who in the right mind will book something under those conditions.

I am respectfully asking that all my monies be return to my credit card since i was not made aware of a non refund policy. thanks

I booked a trip last year for my boss, Dr. Kenneth A. , Superintendent of Schools of the East Meadow UFSD in Westbury, NY for a conference in New Orleans which was to take place in April 2021. The conference was cancelled due to the pandemic and I was told by a Travelocity agent that I had until September 10, 2021 to book a trip using the original itinerary #7549259712984.

I tried to book another round trip for July to New Orleans from NY yesterday, June 8, 2021. 5 hours to book a trip connecting through Atlanta when I repeatedly told him, my boss needed a DIRECT FLIGHT FROM JFK TO NEW ORLEANS. 5 hours, Dr.

Card, got on the phone with the agent and demanded that he speak to the agent's supervisor. After being on the phone for over another half hour with the agent and the agent repeatedly…

I have tried to start a refund process for hotel days not used (left 2 days early before check out date). The automated system and phone number given will not work. The chat is automated and has no one to answer questions.

I will not use their service ever again. My rating i 0 stars one is too much.

The hotel we chose was unsafe and not as advertised. I tried to change or get a refund from my hotel but they informed me I had to go through Travelocity since I made my payment to them. Disappointingly, Travelocity mainly communicates through their app message and it is ridiculously horrible.

I provided all the information they asked for and they still could not assist me with changing my hotel or a refund. They stated all their agents were unavailable and to call 8558639601. The first time I called I was on a wait list for 6 hours and they did not call me until 10 hours later at 4:19am which I missed because I was sleeping.

An automatic recorder left a voicemail informing me to call back the same number. The second time I called I was put on their wait list for 12 hours and they called…

There are sending in circles to get my refund. They have false advertising. When I booked my rental car it stated only pay upon pick. So I had to call 5 days before pick up date I called the vendor first after she cancelled my trip she explained I needed to call Travelocity to get my refund to my shock because they were not suppose to charge my card.

Travelocity said they had to contact vendor but since they were on hold longer than 5 mins I have to call back in an hr or someone will call me back in 3 hrs I never received a called back and still waiting on my money. Do not book anything with Travelocity they are a scam and the give should allow us to sue them and shut them down won’t get much I am sure it’s more ppl than Travelocity can handle .

Please do not book with them

I booked a hotel for the weekend with travelocity and then discovered after the fact that the hotel was being offered through travelocity at auction lower price. They offer price matching but because I didn't ask 48hrs prior to staying g at the hotel they won't honor it. I paid $216/night.

Then it was offered $141/night.

I called the help line / artificial intelligence interface this morning and the virtual agent was unable to help me. Instead the voice assured me that an agent would join the conversation in 2 hours and advised me to stay on hold. REALLY???

On hold for 2 hours?

Today is June 7, 2021, in Pakistan. I just made a booking from Islamabad to New York for July 1, 2021, and return on July 15, 2021 by Qatar Airways. The booking is in my name. Ali Warisuzzaman. 00 It was posted that 5 seats were available and the booking was "guaranteed".

However, after I filled out all the forms on information and was waiting for confirmation, I got a reply that due to Covid-19, seats were not available at the $829 rate and that the fare had been raised to 1,049. or so for the same flight. This is ridiculous. and shameful.

Is that how Covid-19 situation is exploited by Travelocity. They used a bait of a lower price, and when the traveler tried to bye the ticket at that price, they raised the price under the false pretext of Covid-19. Such dirty tricks are going to be…

I have been trying for weeks to use an airline credit & spend hours a day on the phone repeating myself to the customer service reps. They either can’t find it or do find it but not sure if it’s still valid (it is) then they hang up on me at the 1 hour mark.

Their communication is terrible & seem vastly under staffed for the amount of issues that arise. My last flight with Travelocity never showed up within American Airlines database either & I had to escalate it to AA management who said Travelocity is their biggest problem always - terrible service all around

I have been dealing with trying to get answers to charges on my card for the past 5 hours. I have talked to 6 people and either the call is dropped, transfered to another person, been told to wait 4 hours, then 9 hours.

No one can answer my questions. It now is midnight and my call got dropped again after being told to call back another number

I was driving with my family on Interstate 40. In the evening, we used the Travelocity app to make a reservation in Tucumcari, New Mexico. Travelocity comfirmed the reservation. We were tired when we got to the motel, but were told they had no room for us. They said they were completely booked before our reservation was made. They had no place for us and told us that they did not think there was a room to be had in all of Tucumcari. So, we ended up traveling 2 more hours into the night, and finally finding a place in Shamrock, Tx.

I called Travelocity when we got home. It took hours for them to call me back, and it was nearly 9 PM when they rang. They said that they could not remove the charge for the room that they booked but that did not exist. They said I should call the motel and ask…

Imposible to get someone to rebook a canceled flight! Been trying for a week! It’s done on purpose so they can keep the $$$ they owe you and have you book a new flight!!! Shameless!!!

If I could give them zero I would. Customer service is literally non existent. I’ve been trying to reach someone for an entire week and have gotten nowhere. The chat forum on their website says no one is available and the 800 number has a message saying the wait is over 3 hours and no one ever calls back. What a scam.

Impossible to get a refund for a trip planned to Italy 06/2020. I have been advised countless times deadline was august to rebook but I am traveling with two children and do not think it is the best time to take them to Italy.

I was issued a credit with air italia but am unable to obtain my money back. I have called numerous times, been on hold for hours and still haven't been able to reach anyone to explain my options.

Tried to book online hit the booking icon it charged my card but never received a confirmation for booking through Travelocity. 00 was taken and no booking found. Unable to get a hold of a live rep. Keeps asking for booking # but they never sent me one and again no booking with my information.

How do I get my money back? I don’t want to continue business with this company

Agent made a mistake. As the result I’ve lost my booking. Never got a refund. More then that they charged me more for taking me off the flight. I called several times and different agents talk me that someone will call me from the escalation department. Nobody ever called.

I purchased the insurance for my flight. Right now I don’t have my reservation, lost the money on this reservation and additionally was charged for losing this reservation. I am about to file in court. Please contact me to discuss this matter. Elizabeth Fox

Extremely poor customer service. 5 calls disconnected. Promised a call from supervisor Kate E within 24 hours about a credit given during pandemic Please call Fred Singer 7174276086

I had a canceled flight back in November due to COVID-19 and they guaranteed a credit towards a future flight and STILL as if May 30 have not updated my account to show this credit! Try calling the customer service number & it says a representative will be with you in 9 hours! I just want my flight credit or a refund for the flight!

My name is Jaime Owens and I’ve been trying to cancel reservation (72097016715018) for the past 4 days. This task has been unsuccessful after multiple attempts. I have called each day and waited 4 hours for a return call. Just to be notified that I would need to wait another 24 hours for someone to return ANOTHER call.

This is unacceptable and poor customer service. I've requested to speak to a supervisor and was told that it would take 24 hours for a return call. I was informed by the associate James that I spoke with today (5/27/2021) that an error occurred yesterday and the agent that I spoke with yesterday (5/26/2021) did not request for a call back yesterday.

Therefore, I sat by the phone waiting for a call that was never initiated. At what point will someone help me rectify this…

I cannot reach them to rebook a trip canceled a year ago. Today I am still waiting for a call back after 6 hrs 20 minutes. Same on Sunday where I held and was disconnected and twice last week. I have tried 3 different numbers and an email address and virtual help where the agent left and never came back.

I made a pre-paid reservation on Dollar car rental using Travelocity. The Travelocity webpage said that I could cancel the reservation at any time. But when I made the resevtation, hidden in the itinerary i said no cancelations were allowed. So I lost money.

Do not trust Travelocity.

Impossible to contact,, hours upon hours only to be disconnected after hours on hold. Was told i could modify rooms, than to be told i couldnt that there were none available. After researching myself on Travelocity website i could book a different type of accommodation.

I have now completely cancelled my car and hotel and am beyond disappointed with the lack of any customer service. Several other sites have exactly what i wanted but now i must wait for my refund now lets see how this goes... John Coohill

I’ve booked three flights last February 2020 just before the pandemic started we couldn’t travel because of the pandemic. I called Travelocity in April to cancel they told me that I have to call the airline which I did. The airline told me it’s a pandemic and mostly everything was closed and no one was traveling at that time.

They said that I can book it any time. I tried calling Travelocity Numerous time to get my money back or book another airline tickets but they keep me on hold for more than three hours then say that the supervisor will call me back but of course they never did.

My husband and I called them again today after three hours someone answered and read all the informations on file she said that they are waiting for the airline to send them an approval for refunds. I even…

I have tried calling numerous times and have even used the call back option BUT have either been hung up on or told that they cant hear me. I have never had this problem with anyone else that I talk to so I know its not my phone or the provider.

I have been told that I will be getting a refund and have NEVER gotten it. I'm always told something different and have even asked that they listen back to the phone calls since they state they are all being recorded.

Tried to call, I can’t get through to a customer service agent or tech support. Your automated agent keeps asking me for my current travel plan. I need help to change my password, and no link was sent to my email.

Please call me at 210-274-0394 or tell me how to contact a live person.

The airline cancelled my flight so Travelocity told me to call them. I have been on hold for more than an hour. What do I do?

I have been trying to get in touch with someone to use my airline credit for weeks. The website is completely not user friendly and won’t allow me to self book the flights. It leads me to the bot chat that tells me over and over again that they can’t help me.

I have called the customer service line Atleast 5 times and sat on hold for atleast an hour to two hours with no response. I’ve done the call back option 3 times abs never received a call back. I have contacted the Twitter and Facebook where they tell me they will get back to me and never do.

I am going to lose out on a $5000 non-refundable vacation if I don’t get these flights booked. It is not fair that I have $3600 worth of credits being held hostage. This is terrible customer service.

When trying to get a refund due to COVID-19, they were extremely rude, kept hanging up on me, told me I had to give them more money in order to reimburse my original flight ticket. Extremely unprofessional

I BOOKED A TRIP THROUGH TRAVELOCITY WHICH I COULD NOT TAKE AND STILL CANNOT TAKE BECAUSE OF COVID. I PURCAHSE INSURANCE ALS. I CALLED TRAVELOCITY SEVERAL TIME HAVE SPOKEN TO 14 DIFFERENT PEOPLE, MORE THE HALF YOU CANNOT UNDERTAND BECAUSE THEIR ACCENT.

I WANT MY MONEY BACK I DO NOT WANT A CREDIT FOR FURTURE FLIGHT. ALL TRAVELOCITY HAS TO SAY IS THAT THE AIRLINE WILL NOT REFUND MY MONEY AND ALL AMERICAN AIRLINE HAS TO SAY THAT I MUST CONTACT TRAVELOCITY AND THE INSURANCE THAT I BOUGHT AND PAID FOR THEY SAY THEY DO NOT COVER PANDEMIC .

DO NOT BOOK A TRIP USING THIS COMPANY AND READ ALL THE FINE PRINT, BECAUSE THEY ARE A BUNCH INDVIDUALS WHO WILL TELL YOU ANYTHING AND NOT EVERYTHING JUST TO MAKE THE SALE.

Worst customer service ever. I cancelled flights. I have received no refunds on credit cards. I have received no voucher info. I have spent 7 hours this week on hold waiting for agent that recording says will be one to two minutes.

I have now spent my Friday night on hold so far for 1 hour and 48 minutes. 00 dollars are. I’ve used Travelocity for years and years. I always said to everyone it was the way to book. You are using Covid as excuse for this poor customer service. 00. I’m so upset.

I can’t believe this service if upper management knew of this poor service. I can’t believe a travel company with so much experience is putting loyal customer out of service through this. I sincerely doubt no one will ever read this.

I seriously doubt no one from Travelocity will ever call me back.…

I can’t contact anyone in the Travelocity through the phone or virtual chat. I need a help to change my flight and I can not reach anyone! I’ve been on hold for 4 hours daily, and no one is answering.

I don’t know what to do at this point! This is the worst experience I ever had with any travel agency. Please contact me at 970-390-1459 so we can resolve this issue. cz

I have been calling for days. Being on hold for 2 hours. No one answers the phone. I need help with a credit.

I used this hotel three times in the 4 days prior. But when I booked 3 days and had issues with the lack of masks and other unsanitary practices of the hotel the were no where to be found. So I'm trying to contact them and find another place to stay outside Miami during spring break while on family vacation.

Nothing they were nowhere to be found. So I contact their parent company ( Expedia) and still nothing. Basically they booked me into a dump and didnt even call me back.

If I could give this a lower rating I would, due to Travelocity's misrepresentation on their website. After we checked in we discovered that there is ONE bed for 4 people. The bunks are not available for anyone that is not a child so those don't count.

I spent HOURS of my vacation talking with a customer rep who called the hotel and confirmed the situation. She promised me a $200 credit would be applied to my account within 10 days but after I checked, rechecked, called and called and called again, I discovered that there were NO notes and NO credit.

Now I have filed a formal complaint (AGAIN) and am waiting again! If you want to go to the Phoenix Hotel in Gulf Shores, AL book this with your eyes open and go through the Hotel NOT Travelocity! These places are TINY and beds are…

Hello,

My name is Miguel Bernal and I am writing you to tell you about my horrible experience with your company. On January 10 2020 I booked a vacation package with Travelocity, and then COVID 19 hit. My flight was cancelled by Spirit, but was refunded by them, and then my hotel was cancelled.

Now when I purchased the vacation package I also purchased the cancel for any reason protection and was assured by the person selling it to me that I could cancel for any reason. However the hotel in Mexico Occidental Xcarte issued a travel voucher without my knowledge. Yesterday I was trying to book a vacation package but I was not able to complete the purchase, because I could not use the voucher to book a vacation package.

I called Travelocity and spoke to a manager named Chris who was nice and…

Customer service was very poor when I called the hotline to try and fix my reservation. I had to escalate to a manager who was also degrading. The website did not load correctly so I was unaware of a deposit needed for the room I paid for.

When trying to explain this I was spoken to like I was stupid. The lack of customer service was deplorable. How is it the customers fault if the terms do not load? I am in the middle of moving with three children and paid $85 for a room last minute with all the money I had.

I was unaware of the deposit since the website did not load completely when I went to pay. So I showed up to the hotel and was I formed of a $100 deposit I couldn't pay for. When I called Travelocity's customer service line they were very rude and did not have any empathy for my…

Trying to cancel, postpone or get credit for my package trip, the sudden change is due to Coronavirus outbreak. System is down for a week now for whoever wants to make a change but it’s not if you want to book a new trip somehow. Very irresponsible outrageous service, emails are waste of time, nothing is working and no one to reach, worse service ever.

Flight lands in London (sat on tarmack for at least 2 hours), after the inconvenience of being shuffled from line to line finally some accommodations and transportation from and back to the airport. ). Our final destination charged us for a room we never used and ground transportation charged us twice, once for the day we missed and then again when we finally were able to confirm landing.

Thank goodness the ground transportation was courteous enough to just wait since they were aware of all the delays. Our party is out nearly $1500 in services. I don't think the tarmack delay was the culprit. Travelocity should be mindful of the true time line in order that travelers are able to come as close as possible to making their planned travel arrangements.

We were left with undue stress, Isn't…