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Twitter

1.3
174 complaints

Address

795 Folsom Street, San Francisco, CA, 94107

Customers are primarily frustrated with unexplained account suspensions where they cannot view the offending content or understand why they were banned. Poor customer support with no phone contact, delayed or automated responses, and inability to resolve issues compounds the problem. A significant portion of complaints alleges political bias against conservatives and inconsistent rule enforcement, particularly regarding verified accounts and celebrities.

Common Issues

45% (58)
suspendedlockedno explanation
30% (38)
no responsecustomer serviceno phone number
20% (26)
conservativeRepublicanbias
10% (13)
deactivatedelete accountcant cancel
15% (19)
double standardothers not bannedverified accounts protected

Complaints

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Dawn Hall

Feb 1, 2019
0

I was on Twitter since 2009, had over 4K followers, I had NO problem with them until the last two years when I was put on timeout for 7 days for merely calling a celebrity a skank on her post where she was calling President Trump and his family HORRIBLE, NASTY things.

She was NEVER censured for her grotesque Tweets, but I had to delete my Tweet and could not get back on for 7 days. That was last year. Now, 7 days ago, I posted a comment on one of Alyssa Milano's Tweets where she was bashing James Woods for his defense of the innocent Covington teens, saying everyone has the right to wear whatever they want.

She lashed out at him and said the MAGA hat was the new hood of the KKK. " TWITTER SUSPENDED MY ACCOUNT FOREVER FOR SAYING THAT ONE THING! It was not nearly as hurtful as what Milano…

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Yesenia Callejas

Jan 31, 2019
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I simply responded to a tweet regarding some negative things Tomi Lahren posted about Kamala Harris. Next thing I know I receive an email that my account is on temp suspension for 7 days because I violated twitter rules. I did not harass, intimidate or threaten Tomi in any way shape or form.

Twitter is the one who is violating me. I have attached their email with what I tweeted. It seems twitter does things without researching proper information first. My account was put on suspension within 5 min of me posting. They posted the twitter rules in their email and I did not violate any of those rules.

They should be ashamed of themselves for allowing people like Lahren spew hate & disrespect on a daily basis.

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Sherry Baker

Jan 26, 2019
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Im very upset Im being accused falsly saying I threaten someone which I did not. and I do not curse nor do anything to break thier rules, It is not right that Im blocked I have sent many messages to get my account unsuspended and thinking of contacking news media to show bias as they did nothing to those threatening Covington kids with actual threats while I have done nothing and

have built my account up to almost 10,000. Its not fair when you fight to get account back and are targeted and they will not restore it I need my account back up and restored and have told them the full story and

twitter is making it seem like they only target conservatives to silence them when they do nothing

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Alex Cardona

Jan 15, 2019
0

This person is trying to sell porn pictures using this account or creating adds to his/her private sex web.

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marlene ormesher

Jan 12, 2019
0

if you suspend someone do not limit their ability to delete all their info you are subjecting my info to be frozen and open to hacking. we should be allowed to protect ourselves from being hacked by deleting our info you have sent me messages before that my acct was hacked and I want to remove all my stuff and delete my account dont leave it frozen for anyone to get into and me to forget its there

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D

Jan 9, 2019
0

Twitter in general is a great source of information, reading and fun.

However, they appear to be hugely slanted towards protection of their verified accounts.

I say this from experience ( I am not a verified user) I have recently engaged a verified user regarding their tweets, where frankly the have been nothing but abusive to many other twitter members, it isnt just abuse it's libellious comments that have targetted transgenders/dead people, other twitter uses, the abuse is ongoing, it's ever present and they tweet many times a day with the aforementioned tweets. Not only that, but they seem to use their verified status as a method of both attack and defence and quite openly state they'll used their verified status to take a knock at someone 'i'll have my tick status have your account…

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John Hassey

Jan 4, 2019
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I find it ironic that you would ban me for telling the president off by stating its targeted harassment when trump does it on a daily basis. I have reported him umpteen times for harassment yet your platform continues to allow him to bully others. Your platform is NOT about free speech at all. But please continue to cater to a despotic, bigoted, bullying tyrant. You'll be left behind in the dust when the next big platform arises. Sad and horrible. Also you supposedly will allow me to view my profile but when I try I got blocked from doing so. Suck ass platform and horrendous customer service/results.

We have determined that you have violated the Twitter Rules, so we’ve temporarily limited some of your account features. While in this state, you can still browse Twitter, but you’re limited…

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Marc Stevenson

Dec 10, 2018
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I am writing to you to protest against the suspension of the Titania McGrath Twitter account. This account was the most humorous one I know on Twitter. Individual tweets could indeed have been considered "offensive". But one would have to be wilfully obtuse to not understand that they were satirical.

What next? Will you cancel accounts promoting post-Copernican astronomy my because it offends flat-earthers?

So please restore Titania's account and while you are at it also restore Godfrey Elfwick's, thereby making the Internet a more varied, interesting, and funny place.

Regards,

Marc Stevenson

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LTC Floyd

Dec 3, 2018
0

Twitter suspended my account for seven days because I comment that the German people should raise up against Merkles government and that they should stand against Muslim invasion of their country. I’ve had one account permanently closed and this one suspended twice. Twitter doesn’t respect our first amendment rights and stands with globalist against conservative in Our constitutional Republic.

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Richard Blackmon

Nov 16, 2018
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I am sick and tired of them censoring me for what I say! I thought this was a FREE SPEECH country! I see other bull shit on Twitter and they never get censored as far as I can tell! Every time I turn around they are limiting me to what I can say.

I just call them as I see them & if they don't like it TOUGH SHIT! I have deactivated my account & will never go back on it again! They are a bunch of hypocrites when it comes to what you can say and I will not take it anymore.

I am thinking of hiring a lawyer to see what my rights are in this matter. I am so sick of them that it makes me sick to my stomach. It's very frustrating when you are limited to what you can say when you feel you have a right to say what you want.

I don't care what their rules are as I see them being ignored all the…

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nativelah

Sep 4, 2018
0

Lewd, vulgar posts have no place on twitter.

Queen Bin-Laden ‏ @lindiwe_dee 21h21 hours ago

Never ask a man to eat your pussy if you ever had an abortion(s),people have died in there How dare you expect him to put his mouth on that haunted pussy.

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Alloys Marsden

Aug 18, 2018
0

My account has been suspended and I believe it is because I filed complaints against the tweets of the President for being abusive and racist. I don't believe this is fair treatment. If I broke the rules of Twitter I am sorry but I do find the president to be offensive and abusive in his tweets.

I would like my Twitter account restored. I am seen behavior on Twitter is far more offensive than anything I have ever tweeted.

I am a college professor and an activist in the community where I live.

Thank you,

William Alloys Marsden

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Cynthia Watson

Aug 15, 2018
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My complaint is for the CEO of twitter I think the last name is Dorsey. Above is the name on my berth certificate; especially since twitter is compiling names; my handle I think is @aynul_bey my apologies that I am not one of your many sheep that are involved in a social network scheme, FB instrgram twitter bump and the list goes on.

What never ceases to amaze me is that if I don't get on that site daily and be on it all day long then somehow it forgets me; yet it seems to never forget my email address barraging me with emails to check twitter. Again more of the worlds programming.

this morning I decided that I wanted to post on twitter go to get on it and No I couldn't remember email, barely could remember my handle or whatever you want to call it, finally I remembered I was getting…

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Anthony Delwey

Aug 10, 2018
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My daughter has been trying to deactivate a twitter account when she was a minor. She is now trying to secure a teaching position on LOng Island and the Superintendent will not hire her until the account is deactivated. Unfortunately, she no long remembers that email address or password or phone number.

She contacted twitter support and downloaded proper identity documentation. She has not heard back for a few days and the Principal is doing her best to be patient. It is extremely frustrating. Is there anything that can be done to expedite it?

We have not heard a thing.

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greg

Jul 26, 2018
0

sick of having my accounts suspended for being critical of the left or from defending my potus just mins ago i was suspended for speaking my mind on a storyl critical of my potus towards robert mueller all i said was (i'm tired of funding a fake witch hunt and that robert mueller should be investigated) that was it no threats profanity nothing and was suspended . can not wait for the mass class action lawsuit that is coming towards these social platforms trying to silence conservatives..

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Infamous Joker not

Jul 26, 2018
0

oversensitive twitterers when for one the twitter person I twittered with crybabied or a follower or your standards when the twitter is of same context u understand i want my twitters back and its a rumor a gal pal is jealous of intereact or a minor ora daddy child or whatvr of entertainers and or not over 18 content not holy moly we are at church talk yet church talk lady is badass til dorky underage bieber was on WHAT TWITTER i had no issues w things til the past 24 48hours w twitter and

all I feel I got hacked atttacked by someone famous or maybe not famous it could b somethng else I want my twitter back on oversiensitve crybabies go to Pg 13 or whatever if u r conservative get out get off U r not getting my phone number I have a private its not posted my address not posted my face…

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heath bond

Jul 25, 2018
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My account was locked even though I violated none of the rules that Twitter listed . My tweet was a reply to a famous actress in Hollywood who was blaming trump for something he had nothing to do with. So I don't know what kind of deal is set up to keep them happy.

Twitter is trying to get me to delete tweets giving the reason that they are violating rules against hateful conduct, they said I was calling for acts of violence. the tweet pointed out that ANTIFA burned a Muslim immigrants limousine business and they took away the man`s livelihood It happened on the day trump took office, this was nothing new it was all over the news and on twitter where I first saw it.

Do to the fact I did not violate any of the rules sent by twitter this is just a violation of freedom of speech.

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Connie Alvarez

Jul 13, 2018
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I have been locked out for 11 hours because I’m giving my opinion on the BS that the POTUS is spewing Why ? Doesn’t freedom of speech apply ? Are you one of the POTUS puppets ?

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Michael mwangi

May 24, 2018
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Hellow my name is michael mwangi from kenya east Africa,on twitter am mike mwangi my complain is today in the morning one of my friend send me an sms on messeger telling me to check the malicious video bearing my pictures n my name on twitter which I found later it was watched by 303,05pple n the twitter blocked it,plz can I get the video n the Author for legal action,waiting to hear from you

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Wendy monroe

Feb 8, 2018
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Someone wanted to be my friend on twitter and the next thing I know I’m suspended for making a violent threat. To who? So now I’m suspended. I made no such threat. This is ridiculous, yes I’m pissed, that anyone can press a button and Report you, for NO REASON. AND IM STILL SUSPENDED.

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robert lucas

Jan 29, 2018
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they are discriminating against me my account has been suspended for a long time now and I don't know why but I bet if I was a Democrat this wouldn't be happening

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George Fleet

Jan 28, 2018
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Updated Twitter app and cannot get back on to Twitter on my Kindle no matter how many times I try. Only My phone reconnected Please sort this out

Thanks

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Elaine Strachan

Dec 2, 2017
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I have an account blocked and them me.

However, they still see my tweets and no matter how many times I report the account, nothing is EVER done. I would like this account investigated to find out why they can regularly accuse people of "kiddie fiddling", joke about someone committing suicide, laugh about autism and most recently, accuse ME of following a paedophile who enjoys beastiality (all not true).

I have blocked as advised but if I go for a job interview, they can search google and my name will come up with that tweet beside it and how are they to know it's untrue? 1. I want the tweet removed (attached) and 2.

I want to know why this account seems IMMUNE from being reported? You cannot tell me that this is allowed to be there?

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Ronald McKee

Nov 13, 2017
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I arrived home today from a carribean cruise to find my twitter account suspended and all my followers and one I follow deleted. I tried to find an explanation but found none. I am a President Trump Supporter and a gay veteran.

I would hope employees of twitter are not allowed at will the delete accounts because they do not like other peoples opinions. I could think of nothing I wrote before I left other than your employee should be fired if she intentionally deleted the Presidents account.

Twitter is the only way we can show our support for the President as the media will not give us the option to do so. If your company wants to continue to flourish you can not allow your employees to delete accounts because they do not agree with a persons political views.

I am asking my account be…

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Cathy Dergy

Oct 30, 2017
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Locked me out of my account without explanation. I do not cuss or exhibit abusive behavior. I believe they don't like what I say.

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Kaye Thornton

Oct 14, 2017
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Why can’t we share post to Facebook & why can copy photo information! Facebook much easier to use and I am 76 yrs old can read offensive information. Let

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janet johnson

Oct 2, 2017
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my complaint my account was suspended 9-21-17 screen name @janetmarie119

I have reached out several times about reinstatement the only replies I received were I broke harassment rules? when I inquired which rule specifically still have received no answer

when I inquired how long my account would be suspended I received a answer of standard time having NEVER been suspended before I have no idea how much time that is

and I have no supported phone number to get back into my account to I have emailed that information as well and received no response on alternate ways to reinstate my account

these seem like reasonable easy to answer questions

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Carlos Balmaseda

Sep 13, 2017
0

This company is the biggest piece of dogshit in modern history. They are garbage sick pussy communist traitors and should be hung from the neck until dead. every single one of these twatter shitbags should be kicked, spit, on and jailed minimum. Fuck communist twitter.

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zafar mohammed

Dec 1, 2016
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If have four complaints about Twitter's product and leadership.

1. Twitter talks but does not listen 2. Q&A is incomplete in many instances. No room to ask more questions or clarify. 3. Tweetdeck help is poor. It looks like you are out of touch. 4. As if you stumbled on a good product but do not know how to Manage, develop or take advantage of this great venue.

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Martin Housdem

Nov 30, 2016
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I was mistaken for a machine and locked out of my account. I have no complaint about that since I was copying and pasting my own texts to different people. My complaint is about Twitter's slackness in dealing with the problem.

I filled in a form to get a code to reactive my account. The code was not sent. I now done this on three occasions and I am still locked out of my account.

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chris owens

Nov 20, 2016
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I keep hearing and seeing people having their account suspended. I am new to Twitter service as i am trying to get away from mainstream media lies and ridiculously bad reporting. I thought the service provided free speech.

I am sure that is why you have grown as large as you have. We all have different view point and unless someone is promoting terrorism I don't think their account should be suspended. If Twitter continues to suspend accounts due to beliefs you do not agree with / or like where will it stop?

I believe most of the racism is on the liberal side and i believe they promote it. I have watched the president (without due process) get on television and pronounce white cops guilty. It would be better than the mainstream media, stop censoring american views and I am sure you will…

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glenn Dupuis

Nov 16, 2016
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Twitter has locked my account out saying I must register a cell phone number so they can send a verification text.I told them I can't receive texts as I am on the cheapest package with my provider.They said they would get me an account and I would be charged for it.I can't even get on the terminate my Twitter account.I only have a cell phone for road services if necessary and do not use or even monitor it when at home.

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Laurent Schark

Nov 16, 2016
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Twitter ads is a real scam. I had a few emails with the customer service and they just avoid my questions and refuse to refund me, while my ads campaign was well though (I work in online marketing fields). Twitter consider there are some "low quality users" you will attract if you target quality and not quantity, forcing you to increase your bid (which is impossible when you have a small company).

I'm looking for some support to raise a complain against them. Any help would be super appreciated.

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anne cubero

Oct 23, 2016
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Twitter has become a hate spew of disgraceful disrepectful social media. I can't stand it and have deleted all accounts. Why are you allowing the people that are abusing your site to continue with the harressment and foul language. You should be closing out accounts not allowing this disgusting rhetoric to continue.

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Marilyn Kurz

Oct 21, 2016
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Someone has set up a Twitter account using part of my son's name and picture as a "parody", along with some untruthful, mean remarks. Is that even legal?

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Noah Vearn

Oct 20, 2016
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Can't open link in desktop for Twitter. There is no phone number for support so what am I supposed to do here?

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Paul Cho

Oct 16, 2016
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Twitter suspend my account due to DMCA abuse and a complaint from another anonymous user. I tried to explain to them, and send them email, however they doesn't check if the complaint valid or not. It is upsetting that a large company like Twitter does not have a phone number to call.

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Vikas Kumar

Oct 15, 2016
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Horrible support team send ready made answer. My account was hacked and email address was changed. I got email from twitter that some one logged to my account from Russia and I should contact twitter support if I haven't made changes to my account.

When I reached to twitter support they are sending ready made answer that this email is not associated with your account. Of course , when my account has been hacked, my email won't be associated with my account and for that I am trying to contact your support and I am getting same ready made answer.

Twitter support doesn't even deserve 1 star.

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Dennis Cordle

Oct 7, 2016
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I tend to block people who would be considered to be serial unfollowers, right? Well, I did that to someone who has a massive cult following and she got very mad at me. I was still able to DM her for some reason and apologized to her, but she just got nasty with me.

She blocked me and is now on a viral campaign of getting her followers to block me. I spend a lot of my time blocking them all back now. Many are probably accounts she has made or hacked also. She makes big money selling tweets and retweets with at least 5 accounts she controls.

I follow everyone back and don't want a war with this person. I'm here because I like promoting music of singers and bands I like. I'm a musician too. I do it for free and don't care about the followers as much as I do my friends I've made and many…

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Caroline Ost

Oct 3, 2016
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I have reported numerous accounts for blatant antisemitism and racism and Islamophobia and Twitter keeps coming back with 'no violation of ts and cs'. At what point does calling someone a Kike and saying gas all Jews not actionable? Please could someone explain this to me as I am appalled.

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Lynne Colson

Oct 2, 2016
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I have been trying to get a serious problem resolved for over 2 weeks. I clearly explained the problem on several occasions to support, but all I get in return are links to simple fixes that don"t address the problem, over and over.

When I asked how to file a complaint, support closed the case. I understand this problem is a known bug but come on Twitter!

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Patrice Doherty-Bigara

Sep 21, 2016
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For some stupid reason, I have been blocked meaning that I cannot join anyone. People want me to join them I cannot join them. Please write to me and tell what are my option, because I have a few contacts.

Do you want me to move all my details and go somewhere else. I am waiting for your prompt response because Twitter will not write me back.

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Caroline Ost

Sep 19, 2016
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I am based in the UK and have had recourse to report several accounts over the past few months for blatant antisemitism. I have, in each case, provided tweets and media images to back up my reports and in all but one case, Twitter have come back with 'the user is doing nothing wrong'. Now I don't know how Twitter actually define 'wrong' but in my mind, sending threats to someone because of their race constitutes grounds for account suspension - apparently not.

I also had a threat of rape but again, the account was checked and deemed to not have broken any rules. In this instance, the individual is being investigated by the Police but Twitter deem his account to not be in breach of any rules. The only Antisemitic account that I have managed to get suspended was on the grounds of - wait for…

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Steve Olson

Aug 23, 2016
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I had trouble setting up my Twitter account and directed a query by email to Twitter Support. I never heard back. I sent a second query... never heard back. In frustration I sent 4-5 email queries and got back 7 replies that I should go to their customer support site. Worthless. So I cancelled my account and opened a new one. Apparently they tagged me and let me set up my account that only worked half the time. I could tweet along for a few days and then I couldn't. I submitted reports and was ignored.

After a few days the jerk in support let me tweet again. For a few days. Then it started all over again. I must have contacted customer support a good dozen time over the three months I had the account. At best they told me to reset my password. Worthless. I must have really upset support…

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Wesley Beavers

Aug 22, 2016
0

I desperately need to delete an old twitter account and I cannot due to lack of proof the old account is mine.

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Nasiru Suleman

Aug 13, 2016
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I need your urgent attention please, I might likely gonna loose my active twitter account, since I can't log in via my computer again. I forgot my password and I used all the channels available to retrieve the forgotten passwords all in vain, that I exceeded try again.

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Mike

Aug 5, 2016
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My account was hacked and I contacted Twitter to try and remove the 3500 likes that had been added as well as 250 dubious new followers. I had not used my account for a couple of years and asked them just to wipe it clean if necessary.

" When I tried to follow it up I got another macro email saying the case had been closed and I would need to open a new one. I tried again via another department and got exactly the same response.

"Support" is not how I'd describe the service, there is no support.

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jacob farmer

Aug 5, 2016
0

Twitter in the windows app store has not been updated at all. I'm complaining about the lack of updates towards twitter on windows phone. It is nothing like apples app stores application and is nothing like google play stores application.

You guys should really update the application on windows. Go check out the reviews on twitter on the windows phone. Everyone wants an update. Please listen to the people.

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Mark

Aug 1, 2016
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I normally follow approx. 28 groups and have 5 followers. The last time I posted to twitter was 2009. I follow a couple of conservative groups. My family has been in the US 10+ generations, and I have no foreign interest or loyalty. In Twitter, my account was added to 350 groups including anti-American and Arabic speakers. Twitter threw in some Anime and big breasted women groups, I assume for their amusement.

I found Twitters problem reporting mechanism is circular, and completely useless. It dead ends with: 'change your password'. Next stop is their agent for service. I don't dare cancel the account because I cannot be sure Twitter won't invent something on the back end for more mischief. If you don't have a Twitter account, don't get one. If you have one that is low or non-use, check…

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Steven Laurentius

Jul 25, 2016
0

Why did Twitter take down hashtag #DNCLEAKS? Are you censoring free speech now?

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