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Twitter

1.3
175 complaints

Address

795 Folsom Street, San Francisco, CA, 94107

Customers are primarily frustrated with unexplained account suspensions where they cannot view the offending content or understand why they were banned. Poor customer support with no phone contact, delayed or automated responses, and inability to resolve issues compounds the problem. A significant portion of complaints alleges political bias against conservatives and inconsistent rule enforcement, particularly regarding verified accounts and celebrities.

Common Issues

45% (58)
suspendedlockedno explanation
30% (38)
no responsecustomer serviceno phone number
20% (26)
conservativeRepublicanbias
10% (13)
deactivatedelete accountcant cancel
15% (19)
double standardothers not bannedverified accounts protected

Complaints

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Steven Laurentius

Jul 25, 2016
0

Why did Twitter take down hashtag #DNCLEAKS? Are you censoring free speech now?

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Harley Quinn

Jul 20, 2016
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Five days ago, some of my followers started reporting they were unable to see my Tweets unless they went directly to my profile page. They would see the notification, briefly, however nothing would happen when they clicked on it & it would then disappear. This occurred with Tweets from both my mobile phone AND my desktop computer. I searched the Twitter Help Centre and could not locate this problem anywhere. I searched other websites online and also could not locate a solution

I Tweeted @Support and received no response (however I do acknowledge that they may have not seen this, due to my issue being Tweets not being seen). I reported my issue via the Twitter Help Centre. This was five days ago. I have received no reply, no update, not even an acknowledgement that my report has been…

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Simon Keeley

May 28, 2016
0

My Twitter Follower count was 2 away from 2000 - which I have spent years building - I was so frustrated when Twittter put my Follower number down to 1200 - last time I looked it was 1202. Where have all my followers disappeared to? Please can Twiitter re-instate my Follower numbers - which should be just over 2000.

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Mehul gupta

May 9, 2016
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Please delete @RollinsGupta this is a fake account and this guy stole my identity and my information and pics.

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Rhonda Carpenter

Apr 26, 2016
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When ever I try to login in to twitter I am unable to do so. I am being told that my computer does not have access to view twitter. I am able to when not logged in look at other peoples pages.

Now I would like to no if this means that I have been blocked from signing in. If this is the case I would like to know why. The email address I have mentioned above is the email address I use to sign in with.

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Flavia

Apr 7, 2016
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I cant login to my account anymore simply because i have to change a password through which whose email and password i forgot. Come on Twitter help me out!

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Brian Lapierre

Apr 4, 2016
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I have tried to delete my account from two different computers and the "delete account" section does not show up on the page. It was so easy to sign up but now impossible to cancel...

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Alex Swan

Mar 29, 2016
0

Upset and need to know how to block an account on Twitter. Images attached.

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Rinku Prakash

Mar 6, 2016
0

My follower count is static (3550- 3553) for the past few months. Whenever i deactivate my account, the count becomes another figure (4000), which i think is the right one. After some hours it comes back to the old static number.

I have escalated this several times to Twitter customer support, but they do not get back to me.

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Katherine

Mar 4, 2016
0

Somebody changed my location to Tokyo and all of my words were translated to Japanese. My Twitter handle was changed as well and now it won't let me change anything back. I am now suspended from my account and I can't do anything.

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isaac

Feb 13, 2016
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Okay first of all I searched up name (Isaac) under images, I found my old twitter accounts profile picture and I don't want my pictures going out to the public. I should sue Twitter corporate headquarters for posting my picture on google without my consent.

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carnel renner

Feb 8, 2016
0

Good day Twitter corporate office, this information is for CEO Jack Dorsey. In 2004, I created the name twitter. I am on a satellite communication system that created our nations internet system. This computer internet system can understand all of my thoughts, and some how you get my information that created twitter and all of the features.

So I feel these facts are wrongly taken and created a profit for you, so I believe I should get paid a percent, like half of your business because I have half of your computer system how it also works with me daily. I hope we can work this out peacefully.

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Vaishali

Feb 8, 2016
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From more than a year, I am facing problems when I do conversations with someone. No one gets notification of my reply on Twitter. And when I retweet them than also no one gets notification. I did complaint on Twitter support and playstore too, but no one responded.

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Vaishali

Feb 6, 2016
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When I reply someone, he doesn't get notification... when i retweet someone, no one gets notification..o no one is getting notifications by me and Twitter has no customer service number. Is this not 2016?

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toni gauger

Feb 3, 2016
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I opened a twitter account about a month ago. I did not like the fact that it is nearly impossible to make your statement in so few allowed words w/o using ridiculous abbreviations. I forgot my password & since twitter makes you enter them every other time you go on, I should have written it down. would not accept my password & was impossible to retrieve it from twitter. (said they sent me a code on my phone & 3 times they didn't send the code.

Finally gave up and opened new acct. I tried to get help b/c I couldn't see other tweets on foxnews. tried everything and finally gave up again and closed acct again. I am done with your site as it is just too much of a hassle. I can see why your stocks are tanking. Facebook ALWAYS works so guess I will stay there. you need to have a better help…

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Sandy Belkin

Jan 26, 2016
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Recently, unless I agree to give permission to access my photos, Twitter won't let me post. Outrageous!

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Martín Campos

Jan 25, 2016
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My twitter account was suspended for supposedly violating twitter's rules, however after a VERY extensive search I have not found any evidence of that being the case, because my account has not spammed, used information or photos not of my own, etc. Moreover, when I tried to get in contact with the support team, which has been twice now, asking for specific information about exactly what rules have been broken, how to end such behavior on my part, and the length of time of the suspension, i've been given the same, word for word, automated response which tells me i have violated it's rules without actually answering ANY of my questions or offering any SUPPORT.

This kind of behavior by part of what is supposed to be the support team from one of the Internet's most prestigious and used sites…

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Franco

Jan 25, 2016
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First, my personal account was suspended for supposed automated or bot behavior. I only schedule tweets via TweetDeck but not regularly or even on a daily basis. Other connected apps include WordPress.com, and Twitter for Android among others. Regular number of tweets would be 25-30 a day, and would include replies, a number of favorites and retweets. I do not promote anything on my page at all and it's actually quite personal so I was surprised it got locked.

Trying to unlock my account took a while because of the delay in sending the verification code. Some codes came in a day late and so when I tried inputting it, I got an "invalid code" during my attempt to unlock it. I was able to restore my account about three days after, but also got an email my account was suspended "due to…

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Deanna Miller

Jan 22, 2016
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I have deactivated my account and continue to get messages that it has been reactivated despite me messaging them on 3 occasions requesting they delete the account and yet it continues to be hacked and reactivated. Their system is obviously NOT secured and I don't know how to get them to actually do as I request.

I am beyond irritated with Twitter. Can you advise how one gets them to delete your account?

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Caroline

Jan 9, 2016
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I've been charged with a crime under section 127 of the telecommunications act and I go on trial 27January for crime I did NOT commit. I'm innocent contacted Twitter opened 4 files despite showing them that username used to send message isn't mine they won't confirm this fact all they repeatedly say is account is deleted.

I am due back in court on 20 January for last chance before trial begins a week later. If you can help me get a positive reply that proves my innocence from Twitter it'd be much appreciated.

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Leisa

Jan 7, 2016
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I don't do twitter but some woman is using my email to join? twitter which makes no since are names are nothing alike and I don't do social media for personal reasons.

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Ron Henson

Jan 2, 2016
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The email I used above is my new email address. And I don't remember my username. I think you have got this old, now defunct email address. I want to change it. When I read your help pages they always tell me to first sign in to Twitter.com and then hit the icon which will give me a drop down list of things including what I need, account and then settings. But when I put in twitter.com I get all these faces etc. Nowhere do I see the icon the help pages told me to click on.

The icon is simply not there. I always imagined the makers and operators of something like twitter were very bright people. I am now seeing this is not true. Now can you or can you not tell me how to change my email address and username, and please don't tell me to sign onto twitter.com like all your instructions do…

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Roger Taber

Dec 21, 2015
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I have been unable to delete my latest tweet although I have tried many times; The link in the tweet does not go to the poem to which I am directing readers and followers. All my other tweets have done this without a problem or I have been able to easily delete where there has been an error.

What has happened to the delete button? If you cannot help, I will delete my account altogether because this is misleading for readers and followers.

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Carole Ann Snowden

Dec 8, 2015
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I write to complain about Twitter placing tweets with me that are 'extra'. I am happy to receive retweets, and I appreciate Twitter needs to send promoted tweets, and also suggestions for others I may wish to follow.

However, I object most strongly to being sent tweets by Twitter itself from people I do not follow. Nowadays I am receiving tweets from people followed by people I follow. One of the joys of Twitter is the speed with which I can assimilate information.

Unwanted tweets slow this process down. Is there any way I can block unwanted tweets generated by Twitter itself please? Their customer service is not all that great.

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Sylvia Scott

Dec 5, 2015
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I received an email on my job stating I opened up a Twitter account. I have not opened a twitter account do not know anything about it. I would like a report ran to verify who did this as I believe someone at my job is trying to disgrace me.

After I found out about this I tried to find the Twitter customer service phone number, and found nothing. How can I contact them and get help to shut this down?

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Igonikon Jack

Dec 4, 2015
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I tried to respond to my tweets. The system is just not responding. Please fix it as soon as you can.

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Geo Gervas

Dec 3, 2015
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Twitter has locked out my account without explanation, and now they are blocking posts retweets and follows. Have not violated any of the rules. This is a personal business account which has been professional from day one. I have not violated copyright laws, harassment regs or used indecent or foul language.

Twitter has not provided any answer or explanation as to why they are blocking and selectively cutting off or shutting down parts of my account.

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Fern Pootier

Nov 28, 2015
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Some twitter users are posting inflammatory information which solicit immediate and heated responses. I responded to a "tweet" and my account was later locked by twitter because someone complained. I was never offered an explanation nor asked to delete the "tweet".

I sent an email to twitter asking or more specific information but my account remains locked. My opinion is that twitter should not allow organizations to have twitter accounts, when these same organizations are posting inflammatory information that solicits angry responses.

Many political action movements are now using Twitter and using twitter to gather support for their movements, and Twitter, for some reason, caters to, gives preferential treatment and protection to these organizations and their administrators. It's…

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Karen

Nov 14, 2015
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The so called "support" team on Twitter are utterly, utterly incompetent and allowing blatant racism and homophobia attacks and abuse to keep on going. This is hate speech which in my country is a crime. I and my son have reported it multiple times with hundreds of tweets in total as evidence. Do they do anything? Do they hell! They say it "doesn't break their policy" which is ridiculous because it clearly breaks the law! I have had it with these lazy, incompetent and clearly hateful morons! The safety of their users is not in their best interest apparently, when just a couple of years ago, they took swift action on this type of abuse.

They now ALLOW IT! Utterly utterly disgusted and outraged that they're allowing this to continue and don't care. I'm so angry that innocent people are made…

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Becky Farlow

Nov 10, 2015
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Someone using my name on Twitter and is attempting to use my address to set up an account. I already have one. Should I just delete the email asking for verification? Is this a scam? I have attempted all manner of contacting Twitter support but their is no response so far.

It's actually pretty amazing a company of billions of dollars and millions of users does not have a clear phone number to call. Maybe my problem is more complex than 140 characters Jack Dorsey :)

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Jonathan Rennie

Nov 10, 2015
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I had an account with Twitter for some time, I wouldn't use it that frequently, when I logged in, I'd find 1000's of people I'm following, that I didn't follow, my account was being hacked on a regular basis, never had this problem with any other social networking site. I logged in one day to find my account had been suspended, when I appealed this, I got an automated response saying it had been suspended due to multiple violations, even though I told them it was due to being hacked.

So I appealed again, this time slightly more frustrated with the poor service, I got another automated response stating the same. Why should I be punished for Twitters sub standard security. Twitter, I'm disgusted by your lazy, incompetent customer service.

You seriously need to sort it out since you clearly…

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Dirk Lary

Nov 4, 2015
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When I logged into my account to deactivate my account I follow the steps to the letter, and I scroll down all it to the bottom and the deactivation button was not there. When I went to the help line on the website to see if they could help me with deactivating my account.

And I looked at all the information and then went back to the same spot where I was to see if I missed it and it still wasn't there. So I left a comment at the helpful line on the website and it did not submit.

So I just want my account to be deactivated and Twitter to provide some customer service for a change!

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Dale Christie

Oct 28, 2015
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I do not have twitter account but it says my number is in use. What the hect?

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Gill kilroy

Oct 27, 2015
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I do not like the idea of the new algorithmic news feed. I follow several key weather stations for updates.

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Paul

Oct 12, 2015
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I am the Social media geek with a specific handle. I've so many parodys and impersonations such that complaints from my fans and business associates. I believe the only way out is to help verify my account by giving it the blue check mark.

I've done all that there is needs to be done but with so many false affiliated handles, all I seek is the verify badge. I would be eternally grateful.

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Juok bruhl

Oct 9, 2015
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Old account either left open on a stolen phone or a typo. Offensive comment about "white guys" I am the only person in the world with this name. I have tried to get them to take it off the net but they refuse?

My family name and my safety and job are at stake. Please help

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Cheryl Shepley

Sep 29, 2015
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8 weeks unable to access Tweets, follows! If I go into add account, after I enter my password I may, or may NOT, be able to scroll thru current tweets. A previous account had blocked tweets that we're anti-immigration or Barack Obama.

Tweets noting the numbers of casualties for American wars were simply NOR pistes if they mentioned Mexican American War. I had trolls telling me it is a done deal, Browns moving in, Black/White move out. This is Political harassment. Please fix it.

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Arthur Houston

Aug 27, 2015
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Twitter has put the following before my Web Site. The link you are trying to access has been identified by Twitter or our partners as being potentially harmful. This link etc. And as your partner is the Australian Commonwealth Government I believe that this is 'Conflict of Interest' and you are attacking my freedom of representing all these people whose rights have been ignored by these people.

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Truman Meadows

Aug 4, 2015
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Cannot ever follow back my followers. I get a message that I have hit a follow limit. Seems I am always at that limit. That really is my complaint and I don't know what else I can add. The customer service at Twitter is also non-existent.

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Dolly Fury

Jun 25, 2015
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When I tweet does not show up in my timeline. ending up with multiple duplication?

Also a photo of little creek was removed not by me from my tweets. This was about play snuggle pot and cuddle pie, a real play well known to Australians by author May Gibbs and they NO reason to remove it.

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Karen Hickman

May 7, 2015
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50. I was approached by a Sam Smith, who said he would like to sale The Walking Dead AMC on twitter. I think it is the fan page. He asked me if I would be interested and had a long conversation with him for a long time.

Now He talked me into buying it telling me I could make a lot of money off of it. Said he needed the money because he was down and out. I am a sucker! When I sent the money by PayPal, he Blocked me from talking to him and also from the Walking Dead Fan Page.

I have kept all conversation. want my Money back or the Twitter page. I am very uspset that I cannot even go on Twitter without being taken.

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Lea

May 1, 2015
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I complain that your customers have writing bad things on Twitter about personal information and helping the bulls and slander and harassment on your site the belk avenues mall in Jacksonville and all over world by other churches hurting someone else's who lived a Christian life but your site been helping hurt other person please stop the going on before she gets hurt she lives Jacksonville her name Anne Alvarado.

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Laurent Colasse

May 1, 2015
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I am the owner of numerous trademark, copyrights and other intellectual property registrations throughout the world in respect of a variety of products. The twitter account that you have listed infringe on one or more of my intellectual properties. S. Trademark Reg. No.

4,336,671 and International trademark 1 119 694 to the word mark resqme in class 9 for phone and internet apps. So please be advised that I have already notified the party owning such twitter account and today I demand that you immediately remove such account until they keep using my trademark for the above-mentioned accounts and any related products.

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Stacy Brown

Apr 23, 2015
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I have been suspended from Twitter six times, I have not broken a rule or tos. All together I have lost about 1500 followers. I have tried everything, I tweet from a locked account, I only tweet people I'm friendly with, I don't tag anyone, I don't go on others timelines, I'm contestantly expecting to suspended any minute.

Apparently I'm never allowed to use Twitter ever again and I have no idea why. When I ask for an explanation it says "multiple accounts" I have multiple accounts because they suspend me once a week. I believe it is an organized reporting effort by one person who may have access to a verified account.

They are using the accounts verified status to force suspensions. This is bullying and harassment. Any help is appreciated, it would be nice if I could have ONE Twitter…

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Giovanni Licitra

Apr 16, 2015
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Mmy Account is being hacked and some of my tweets are being removed as well as pictures. I would like to download my twitter archives and have them sent via email but cannot get in touch with Twitter. Anyone know the information to Twitter customer service?

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Constance Wright

Apr 10, 2015
0

I have repeated love you tried blocking my Twitter account instead of the wrong spammers although it appears blocking other users never has success. I continue to receive instant messages titled twitter from this sender.

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Sana kohistani

Apr 7, 2015
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Hi! My account on Twitter is inactive, I no longer have access to it, by the twitter policy if an account is inactive 6+ months it's supposed to be taken down, unfortunately you've failed to meet your own rules and regulations so I would like it to be taken down. Further more the display picture of me on it is embarrassing , it's my account I've lost the email address AND password.

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Joe Campbell

Apr 5, 2015
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Hi I have a twitter account. But your app keeps setting my android security alarms off mainly because why do I have to allow yourselves access to my phones personal details SIM numbers, phone calls etc etc, allso I think I keep getting virus,s from your twitter apps aswell could you please tell me why if I want twitter do I have to allow such access to my information and my device .

com following within the applications thanks very much Joe.

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abdullati fsaif

Apr 3, 2015
0

Hi my twitter is not working properly. It seems automatic retweets and it is through out going. So i need to stop this as soon as possible. I used changing my password and deleting my apps for better protection but nothing worked.

So please kindly accept my complaint and do the necessary steps as soon as possible.

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Steven Boyle

Mar 25, 2015
0

This has being going on for two years i thought it would fade away but it has not,I have made a official report to the police, I am a former british and world international boxing champion, And i think that is one of reasons that this has been happening, This is effecting my entire life their are a lot of people that read this and

take it for fact,I have been depressed for the last two years. I cant walk down the street with out them making derogatory remarks about me. I will be taking legal action if this harassment does not stop.

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