U-Haul

Rented truck, dolly & appliance hand truck. All returned with a witness. uHaul employee inspected truck, took mileage & I insisted open back & see that dolly and appliance hand truck were there. All in good condition. He even handed me my bungee cord which was securing appliance hand truck.

Then quite a number of days later, I get a collections bill for about $350! I try to resolve amicably and am told will be taken care of, and after I am assured it is, still get another collections bill.

I want formal disciplinary action. A formal letter on corporate letter head that nothing is owed. I want a courtesy credit for all the time & effort I put into this still unresolved matter.

This is just outrages. We ordered 3 uboxes from a location at South Cobb Drive and 75 in Atlanta GA. When we arrived, only one ubox was available and we were promised the other two will be available latter in the day.

When we brought our ubox back fully loaded, there was no new ubox for us to take home. We wasted an entire day off for a move day and only loaded one ubox. Not only that, but my first ubox was left on a parking lot in from of the store instead of being taken to a storage room that I am paying for.

I called customer service several times and nothing was done about my situation. I tried to get an increased insurance on my box and they weren't able to do that either. We drove by the location at 9:30 pm and our box was there with 4 people just hanging out at the lot.

Today my…

This is the second time U-Haul has moved my reservation. Not only am I going to get charged extra for mileage (that I wouldn't be using had the original reservation been kept by U-Haul), but the "new" location doesn't open until two hours after the original location.

This is going to put me in a bind as I must be done Saturday. Now, I'm going to be two hours behind. I'm going to see if they (the new location) will knock off the "extra" miles I'm going to be using since I have to drive the 26' truck further now. This is very upsetting.

Getting charged more for U-Haul not keeping the reservation. Let me cancel 22 hours prior to the scheduled date and see what happens. The least U-Haul could do would be to have the 26' truck delivered to the original location! ) do that!

U-Haul has a…

IF I COULD GIVE THIS COMPANY NEGATIVE STARS I WOULD. PAY THE EXTRA MONEY AND USE A DIFFERENT COMPANY FOR UBOX SERVICES. TERRIBLE SET UP. I HAVE NEVER SEEN SUCH HIGH PRICES FOR TERRIBLE CUSTOMER SERVICE FROM THEM AND THEIR MANAGERS.

FOR SUCH A LARGE COMPANY THEY ARE TERRIBLE.

I have never dealt with a company that will not call me back. I have been waiting two days for a return call from the GM Brian at the Hyannis office. My contract # is 29695848. They have my two pods that was promised to be delivered from Florida to Edgartown MA.

My pods are now in the warehouse in Hyannis MA. We signed a contract with an agreed price and were never told in advance that there was going to be an issue to be delivered as promised. I spoke to corporate yesterday and was told that they were going to honor our price and deliver the pods.

Ben from corporate transferred me to the scheduling manager and the scheduling manager told me that I had to speak to Brian the GM. She left an urgent message for him to return my call. That was yesterday at 4:00.

Still no return call and no…

00 A few months ago the driver side mirror got broken. Since that time I have been to all the dealers in Newark, and Wilmington Delaware asking if I can buy a replacement mirror. All of the rental dealers wouldn't help me.

When I asked where they get their parts if they need them I was told it's none of my business . I even call the corporate office and they were very rude and said they couldn't help . Called fleet maintenance, no help called 10800 go uhaul was hanged up on 3xs After spending that amount of money, it seems uhaul got the money and ran I will never buy another part from uhaul again.

Maybe you should read uhaul blogs, I did and there is more negative comments than positive. all point to the same customer service poor, service poor Good by uhaul Hello Penske and Budget

Earlier today, I spoke with a "day phone manager" (after having spent over 2 hours with a night person) concerning a denial of a trailer rental. It appears my account has been flagged with an "E" code, not because of anything that I have done wrong, but because someone whom I once associated with has a bad history with U-haul.

I was told by the manager that a friend who put me down as a contact, has been associated with my account. I asked that the person's name and association be removed. However, I was informed that I would need to have the person pay up the U-haul account prior to any reinstatement of rental priveleges and the "E" being removed from my account. I asked how ludicrous this unknown policy was since (1) It isn't my debt (2) My credit card was not used for any of the…

Rented a U-Haul trailer on March 29 2019 to move possessions from Lake Worth Florida to Pardeeville Wisconsin. 25 minutes into our journey the right side tire on the trailer blew out almost causing the driver to lose control. Called U-Haul roadside assistance and 3 hours later someone finally came to change the tire.

when we finally reached our destination and started to unload the trailer everything was wet from an apparent leak. when we returned the trailer to U-Haul we informed them of the problems we had with their product. We were told that someone would contact us but so far have not heard from anyone.

I have pictures of the damaged tire that I can furnish. We won't know if any or the contents were damaged until all boxes are unpacked. If you have any questions I can be reached at…

On 2/15/19 I reserved a U-Haul truck at Garner, NC an upsize from a one room apartment for 7 pm evening pick up. When I went to pick up the truck I was charged an additional fee. I have a debit card (I realize debit cards are the equivalent of cash) and a $100 deposit must be obtained.

In addition to the deposit that was agreed on the telephone another $100 was applied. The attendant, named Carlos was rude and did not offer me any consolation or explanation as to why the additional fee was being applied. I had to move from the residence to the other so I agreed.

When I went to back to the residence I was moving from, I realized I needed a hand truck for the heavy pieces to be moved. I went back to rent a hand truck and was told the hand truck was $10 but because I had a debit card an…

We paid for a trailer hitch obtained through Uhaul and they assured us they could install the hitch they do them all the time. Yet they installed us so its not usable since they blocked off the hole for the locking pin and also we are not sure what else they may have damaged yet. We will never ever go to Uhaul again

I was Schedule to pick up a Uhaul Truck at Big Boyz Toys at 943 South State Street, Jackson, MS at 10: am 3/1/2019. Arrived at 9:50 am, the store was not open, called the owner was informed that they decided to take an early lunch.

When I replied that I was there to pick up the truck his response was "SO". I will never ever rent from UHAUL again if I am sent to that store. They are the worst representative of a U-Haul center I have ever had the misfortune to be associated with.

That store gives Uhaul a very very bad name. 1 is the lowest you can give I wish there was a 1/3 on the scale they don't deserve that.

Because of criminal activities of your thugs employees I am now homeless ,out of my medications and contacts. I filed a police report: DPD-19-00-68371. I am DEMANDING compensation from your company(insurer) for the theft of my personal belongings from the cabin of my rental track and deny doing that while later revealed employees indeed stole my laptop.

My phone 206 535-6606 I will provide all details and papers with contract between me and Uhaul. I will not leave like that and will vigorously defend myself including most consequential actions against you

On 02/08/19 at approximately 1100 hrs. I went to the uhaul store at 2400 Riverside DR. IN Danville VA. I purchased 10 large boxes and paid for them with a female cashier and received a receipt. When I walked out of the store and put the boxes in my truck and started to leave.

The store manager last name KELLY. Walked out if the store and stopped me from leaving and asked if I paided for the boxes? I told him REALLY DO YOU THINK I WOULD STEAL SOME BOXES. He smirked and walked back inside the store .

I departed feel embarrassed and humiliated, as I drove home I turned around and went back to the store and informed the manager that I did not appreciate being accused of stealing when he could have asked his cashier who was standing 2 ft away from him if I had paid for the boxes. This is…

Rented a truck today as I have several times. Showed up to pay was told I have a E Alert. Called to clear it up found out I was associated with someone who owed money. ( I have worked as a private investigator,) I worked and lived in Colorado for the last 17 yrs.

The rental was made in Ca on 11/20/2017 per information received by U haul. I was in Mt for thanksgiving the week of 11/20/2017. U haul gave me conflicting statements first we shared a Drivers lisc number, then we shared a credit card then I lived in Pa and shared an address with this person.

I took things into my own hand and started to gather information with the personal information provided to me by u haul they emailed me an address a drivers lisc along with this persons name. I never knew u haul could share customers info…

Few days ago I called UHaul in Oahu intending to rent 3-4 U Boxes. As per your advertisement-UHaul will deliver and pick up the UBoxes. I was told that they do not deliver in Oahu, I will have to pick up the 4 UBoxes. When I asked why they do not deliver as advertised I was told that the ROAD LANES IN OAHU ARE VERY NARROW hence it is not safe to drive the boxes on a trailer. I have never heard of such a ridiculous excuse.

I am hoping that your corporation will educate your affiliates to better service your prospective customers.

As expected, I did not rent the UBoxes.

Max in O'Ahu

WARNING WARNING .. Don't go to uhaul for any installations they have no clue of what they are doing !!!!! I read the reviews I was warned but trusted the uhaul name enough to move forward BAD MOVE ON MY PART .. YOU BEEN WARNED

Hitch install @ 1110 Lincoln Av Holbrook,NY11741. The young person who did the install tried very hard I have no beef with him . He didn't know how to fix the issue but tried hard !!!! After several phone calls I brought my Jeep back there to speak to him to resolve my issue it fell on deaf ears.

I told him I will contact the main office about this matter with his bad attitude he told me nobody can do anything about it HE IS THE ONE IN CHARGE . This is no manager he is a wolf in sheeps cloth and has you people fooled .

I love your product but this guy put a bad taste in my mouth .. After getting no help the customer service rep told me to leave she herd everything he said to me and will forward what she herd to corporate herself.

My jeep looks horrible and this will be the last cry for…

Jan. 7, 2019 The following was my original reservation that I placed Jan. 1, 2019. I placed a call to the 88 Storage & More just to make sure I was not going to have any problems getting a truck.

I found out that the business at the Clarkson location was closing their U-Haul and I could not get a truck there. The business owner also told me that they had never had trucks at their location only trailers. She did tell me that there had been trucks sitting right down the road from where I live in Leitchfield, (about 5 miles from the Clarkson location) all summer and as far as she knew that they had not been used.

I immediately called U-Haul and explained to them what was told to me and the reservation specialist told me it would be okay, that someone from scheduling would call me at my number…

2017 jeep Cherokee hitch install wiring ..The hitch is fine but the wiring is wrapped around the hitch defacing my jeep .Never seen anything like this no customer on this planet would be happy with this install not to mention the jeep is brand new .The wiring is unexceptible need immediate remedy to this nightmare.

John DiBartolo 631-8604298

I rented a truck and van to move my family's belongings. We had an issue with the landlord 2go made it impossible to move our things out of the house. Cops called everyday we had a chance to move out stuff.

So much so that even when we wherent there they where called and would check at my job to see if I was there. Which led to me being let go from that job. I talked to the gentleman we had rented the truck from and he gave me a number to contact to someone in uhaul customer service named Christy .

When we called she was off that day and talked to a women named Heather I belive was her name. I told her what was going g on and she told me she would have another manager call me that day to discuss options.

Never heard from anyone and she said everything should be alright thought to just…

Adam the GM at the store in San Antonio Texas on San Pedro and Basse has poor customer service skills and is rude.

We reserved a trailer from Donna for Monday, December 3rd. When we arrived, we were told by Adam that the reservation had expired and there were no trailers with a ramp, which we needed. I let Adam know that we were not advised that reservations expire in two hours. In addition, I let Adam know that he needed to let his employees inform their customers of the two hour expiration policy. In return, Adam replied “I do not have to talk to anybody.

Needless to say, we will not do business with that property. Adam is unprofessional and rude.

My lawyer and I have been trying to get a hold of the UHaul by sending them a letter in September then again for 2nd attempt on November 2nd. Nobody ever cares enough to reply to the letter. What happened to hear customers' complaints and try to work it out with them.

It is the worst experience I ever get. I am not able to attach the letter. Please email me to send you an attachment letter. Thanks.

your service is a joke I tryied to rent a truck with you guys at Marshfield Bargain House uhaul. its a new phone number she got it today. I am so pissed off I'm fileing a slander suit against this person for what he said to me.

the first location I went where I made reservation at the for a truck on broadway coos bay Oregon told me no credit credit no truck. But when I called you guys at the uhaul phone number you told me a debt card or credit card would work but that was not true.

thank's a lot I had to walk back home. thanks for the false information I looked like a jackass. I'm never renting from you guys ever again or any one in my family. thank's for nothing I give you a 0 star review

I ha a hitch installed on the 2nd week of July. when he installed it he did something to my muffler that made it sound like it had a leak when getting on the interstate and going up hills. I took it back to them and he did not dispute the fact that it was not like that before I brought it to them.

he said take it to their regular guy down at quality exaust. I have lived here for 38 years and quality exaust is where you go when you cant afford to take it anyplace better. against my will I took it to them.

they put it on a rack and said that there were no leaks but said he didn't have time to drive it to hear the loud gurgle it was doing. so I went back down to uhaul and told them what they said.

they then told me to have it fixed by whomever can fix it and bring them the bill, and that…

Uhaul proudly prints on their boxes they will buy back unused boxes purchased from them. The small print says "with receipt". The store at I225 and Colfax stuck to the small print over six lousy boxes. I left them in the lobby figuring they need them more than I do.

I WILL NEVER USE OR RECCOMEND UHAUL AGAIN. HORRIBLE CUSTOMER SERVICE. THERE ARE FAR BETTER AND CHEAPER OPTIONS WHO KNOW HOW TO TREAT AND RETAIN CUSTOMERS!!!

THEY SUCK

First, disappointedly, I must make a Formal Complaint about making A Complaint To U Haul via the telephone! I've called Twice now by phone and each time I have had to wait 13 Minutes to speak to a human being!

The first episode lasted 20 minutes once I got to speak to someone. She was polite and took down all the info, and told me that I would hear from a Field Manager after he went to the U Haul Storage Place that I complained about.

After 1 week went by with no phone call from a Field Manager or anyone for that matter from U Haul; I called back again, and again I had to wait 13 minutes to speak to a human being! This time I requested to speak to a Supervisor, her name is Christina.

I aske d for her Boss's name and number, she gave me his name - Anthony Garcia, but she REFUSED to give…

I was charged more than I should have. I was carged for 18 days and I only used the trailer for 1 day..I was charged $388.88. Please check this out and make this out and make the difference.

Marvin P. Trull 68 Oak St. Varnville, SC 29944

I RENTED A TRAILER 6X12 FROM MARGATE FL TO OCALA FL THE CHARGE WAS $339.00 PLUS TAX NOW IF I RENT THE SAME TRAILER FROM OCALA,FL TO MARGATE,FL THE CHARGE IS $71.00 PLUS TAX IT DOESN'T SEEM RIGHT I CALLED U-HAUL SPOKE TO CUSTOMER SERVICE THE LADY ON THE PHONE COULDN'T EXPLAIN WHY THE DIFFERENCE IN PRICE SAME EQUIPMENT SAME DISTANCE SOMETHING WRONG HERE.

we had purchased over thirty boxes of multiple sizes for our move in May of this year. I was told bringing back extras was not a problem. I attempted to return one medium and two large boxes yesterday to Accurate Mini Storage, a u haul store at 6103 Knoble RD E.(200th St /204th St E ) in Fredrickson, Wa. 98387 only to be told they only refund for items purchased within past two weeks. No mention of this was made at time of purchase. Very dishonest and deceitful practice. As I mentioned a complaint to u haul, I was told, I do not work for u haul. Very poor service.

Gilbert Serr 253 215 0126

On July 29th I rented a 26 foot truck. When I went to pick up the truck at 4020 San Mateo NE, Albuquerque, NM 87110 the person helping me checkout said the truck was empty of gas. He asked me if I would mind traveling to the nearest gas station and fill up to half a tank and that by doing so I would not get charged for my gas usage when I turned it in. I agreed as I needed to get going as soon as possible. The total cost for half tank is $87.34 which I gave them the receipt

and kept a copy for me on my Iphone. They also charged me $21.03 for a total of $108.34 total miles used as per my receipt truck out 149260....in...149282.0....used..22 miles. I stoped by the on Wed. and talked to the manager, he was not polite at all, said he would refund only $21.00 foward the gas bill of $87.34 I…

I own a used furniture and decor shoppe in Valparaiso, Indiana. I rent 3-4 trucks a month depending on our needs. The last 2 rentals have been the biggest problems! I don't understand why they will take your reservation if they don't have the truck in that facility!!!!

This past weekend we drove over 5 hours to move our son. Then we find out on the way there, that we need to drive over an hour out of our way to get the truck! REALLY?? If you didn't have the truck, why did you take the reservation???

We were standing there when the gal made the reservation and specifically told them that we needed a truck in Carbondale because we were driving over 5 hours already. I spoke with them on the phone and they assured me that everything was fine.

The week before I rented a truck for the shoppe…

I am trying to get ahold of customer service by calling 1-800-789-3638. I recently returned a U-Haul truck. I am being charged for 153.00 for paint on the U-Haul truck floor. I do not remember the paint. The other charge is for gas.

I am EXTREMLY concerned that U-Haul is debiting my checking account without my prior knowledge. My account was debited the entire amount in two chunks without my knowledge resulting in late fees through my bank. If I do not hear from a representative, then I am contacting my bank to report unauthorized transactions through my account.

This is just unfortunate and irresponsible for a business.

Eric Shirley @ Hwy 80 E. Pearl,Ms. is a liar and got rude when I sent an email stating I didn’t owe for the previous month. After contacting him via phone and in person (June) I was told on those occasions I would be in the clear.

Prior to moving (May) there was an issue paying via online. I went inside and told him I was planning to move for the month of June and what did I need to do. He told me just pay for that month and let them know I have moved and I would be in the clear.

Once I moved, I mentioned the locks. I told him I wasn’t sure if the lock was locked on there or not ... I didn’t remember being the last person out. Since my items were gone I do remember leaving the lock but not locking the unit (via in person and phone) He told me not to worry about it and that he would take…

Your procedures which include asking the customer to produce a contact with a cell phone who can be called on the spot to verify that the customer is legitimately who they say they are is flawed. Here's why: you do not let the customer know in advance that this is what to expect so the customer is completely unprepared and caught off guard.

Perhaps this is what you want, but let me explain why this is unfair. I reserved a 15' truck in advance for pickup in Houston at 7am on a Saturday morning and followed all known procedures. Then, at pickup time, I was asked to produce a contact who UHaul could phone on the spot that would verify my identity at 7am on a Saturday. Guess what?

Nobody would pick up at that hour, because I WAS NOT INFORMED THAT THIS WAS A REQUIRED PROCEDURE AND I THEREFORE…

This is my second written complaint and one phone contact assuring me that I would hear from someone within 48 to 72 hours. That was weand I'm still waiting. Here's the problem. We rented a truck on June 10, 2018 from your store at 99 Westbank Expressway, Harvey,70053.

I checked the fuel on the chart and was satisfied that all was okay. I put about 20 miles on the truck and turned it in to the above store and deposited the keys in the night drop. 016 gallos of gas. 50 for EZfuel.

I immediately called them and explained to a party identifying himself as the manager. Well , I got no where with this overwhelming party who was totally nasty. 50 ; otherwise I intend to go forward with this until resolved. com.

Thanks Warren, July 19 , 2018.

This worst company I had deal with no one know anything they try push problem on someone else they over charged me and never got money back please did not choose this company it was worst nightmare deal with it no call back or email just charges axtra for things you should be charge beware

I just had the electrical harness for hooking up trailers installed at the New Port Richey U haul store an I have not been this put out and mad in a long time. I called on 07/09/18 for a a 2pm install on 07/10/18.

Joshua (reservations clerk ) assured me that the job was an hour long since I already had the hitch assembly. I stressed the point that I had to go by the VA by ,3:30pm for an appointment that I could not miss as it was concerning the high blood pressure levels I had been experiencing. Fast forward!

I get to the appointment early but the tech is 38 minutes late. I have Vanessa (clerk) ask him,before he starts if he can finish in an hour? No problem he say, maybe even sooner. There was an older guy there that thought since his appointment was at 2:30 pm that his car should be…

The website allowed me to choose a pickup location that apparently never carries the truck I want. The website and the customer services representative tried to send me to a location that is 250 miles away from my house. I tried to change my pick up location online and received an error and message to call 1-800-GO-UHAUL.

When I called that number they told I had to call a different number. Quite the runaround. If I didn't need to complete this today, I would start looking for a different company. I think next time I'll avoid the UHaul customer DIS-SERVICE, and just start with Penske!!!

Helped a friend move their parents, I had many boxes from helping with another friends move, but we bought 20 more boxes. The family already had boxes, so we ended with 14 boxes not used. When we went to return the boxes, the U-Haul office demanded the paper receipt to buy back boxes.

We showed them the phone record listing the store, date and the amount. They required the contract number from the sale or they could do nothing. They clearly had no interest in helping us and offered no other options except store credit.

We had considered buying boxes at Wal-Mart. Now we wish we had bought from a company that understands customer service.

I reserved a u haul truck and car dolly more than a week before I needed it. When I went to pick it up it was not there. I was sent about 10 miles north and was again told it was not there.

I was sent about 10 miles south across the street from my original dealer. When I got there the lady was very nasty in telling me that I was late. I told her the problem I had finding the truck.

She never asked me what kind of car I was towing. She put down a 2014 Chevy cruz. What I was actually attempting to tow was a 2018 Buick lacrosse. When I attempted to tow the car I ran into a huge issue.

After several phone calls I found a trailer to put the car on. I had to unload the car and travel about 15 miles out of way to exchange the dolly for a trailer. That gentleman was having an issue with his…

I ordered a 20 foot U-haul truck and also an auto transport to move my family from Lancaster, California to Medford, Oregon. I received a confirmation order saying that I had placed my order and it would be ready on August 15th, 2016 at 8:00 in the morning. When I got to the U-haul location to pick up the truck, I was told that all they had was a 17 ft truck. I told them that the 17 ft. truck was not large enough and that my goods would not fit into the truck. I also told them that I had placed an order for the 20 ft. truck on July 22,2016. They told me "take it or leave it". Since I had to be out of my home by the end of that day, I was forced to take it.

Consequently, I was forced into renting a storage unit to store the items that would not fit into the truck which is costing me…

When we got to the U-Haul business on Reiner at in Seattle there was a lady yelling at me to move my truck. She works there and she is a terrible person. No one deserves to be treated like this.

Everyone in the store was super rude and no help. I spent the whole morning looking for the store to be treated the way my family and was treated.

I have a complaint about the U-Haul located at 6343 35th Ave SW, Seattle, WA, 98126. At 8:20 8/30/16 I took my van to the local U-Haul to investigate rental of a motorcycle trailer. the employee who examined my van which has a factory towing bumper an lighting plug took a reservation #92939953 for a 10:30 pickup.

When I returned at 10:10 I stood in line for about 1/2 hr to pick up said trailer; only to be told by another employee that I needed a frame mounted hitch in order to rent the trailer. Not only did this negate my appointment for the motorcycle repair, but it also wasted my valuable time. I now have to find another means to transport my cycle for repairs. If this is how poorly trained U-Haul customer service employees are, I can assure you neither I nor my friends will be renting…

My Sequoia broke down on highway and I Specifically asked for it to be towed to the dealership in Fredericksburg, VA. That was my worst mistake ever!!! I paid the 175.00 to have it towed there and then rented a car to go on to a funeral. The service person that worked with me called my phone and informed me I needed a engine and timing belt. This would cost 5300.00 plus dollars and vehicle will be done in 10 days. I call back and say Don't fix it I will get it home and have it fixed at home and then I am told we will not help you load vehicle or help you in any way so contact the tow company again due to liability reason. Also if you do not have the car back by Monday at 7 am you are going to get charged regular rates and not the dealer rates.

So I rent a uhaul truck and trailer and pay…

Booked moving services on 13th December. Jana picked up a flier in the common area of our apartment building, in Wetaskiwin. She booked the services for 3 hours for the 29th December. On the 28th December she received a call from a mover saying that they would be coming as arranged to help, and then told her that she would need a truck booked as well.

She was in tears after the call, as she had no idea that a moving company would not have a truck. There was no mention on the flier that they required a truck. What moving company does not have a truck?

As well there was no mention of a truck needed by the girl (receptionist) that booked these men. If these men / moving service is affiliated with U-Haul, why do they not book a truck as part of their services?

I am sure that any reasonable…