U-Haul

Hi ,

I want to file a formal complaint against the Uhaul Milton traffic manager and his manager. I made a reservation on March 21, 2021 to reserve Uhaul 20ft from Milton to Kitchener and leave it in Kitchener and porters for May 28th 2021. and my reservation was confirmed more than 1 time and Uhaul took around $400 from my credit card to confirm the reservation. I receive missed call after business hours on May 26th, I tried to call back but there was no availability that someone answer after business hours. I called today May 27th. And the manager told me sorry we don't have available trucks! the only option is to refund you $50 and I take the responsibility to cancel the porters and also I have another option to take a smaller truck a15ft and return it to Milton!. When I refused she…

I called uhaul in Crescent City to rent a car transport from U-haul Neighborhood at 1065 McNamara Road Wednesday May 27, 2021. I was talking to the manager I told him what I wanted he told me that he didn't think I was really going to haul that car.

I told him that I was going to haul that car that I had hauled it before. I said 'why would I lie about what car I needed to haul'. Then a friend talking on his phone walked passed me this manager hears the conversation (I wasn't listening to it) but I guessed the other conversations had some cursing this manager said 'I will not be cursed at' I said what are you talking about?

I said 'oh that was just someone walking passed me having his own conversation'... The manager continues to go on about someone else's conversation until I said…

my storage room has been locked down by uhaul since the second day i moved in on 10 may, 2021. One unknown lock appeared on my door, which made me unable to reach my private property inside. I called UHAUL three times, no any response, i want physical address of UHAUL to refund, they did not give it to me, in addition, my private stuff put outside of the storage room has already gone when i last time check my private property inside.

UHAUL's behavior heavily has violated internal storage trade law and world private property access law.

I reserved a truck from uhaul pick up at AAA self storage in Leesburg, Ga when I arrived to pick up my truck. The sales associate asked me if I had prof of residency which I did not because I just moved here from Michigan I called my fiancé and had her send me a screen shot of our cable.

When he seen her name oh yup Jessica Hoover I’m not renting to you Robert Hoover owes me money I was cussed at and thrown out the store. I feel like I was discriminated against because someone else owed uhaul money.

I went to buy tv box at uhall in Somerville. The employee gave me two box and ask how I was going to pay cash or credit but credit is better. I told him I have cash since he prefers credit, I gave him my card he start to put my card into a phone then he asked me for my zip code .

I start to feel uncomfortable given my zipcode I asked him if he can do my transaction in the register instead. He gave me My credit card back and refuse to let me pay. I called customer service who try to gave call him but was unsuccessful.

I told him I have a customer service on the phone he told me he did not care. I end up calling Somerville police who was able to help me complete the sale. He had a coworker name Lopez who told me to take my business someone else If I don't trust them.

I had the worst experience with your Cochrane location. I have contacted numerous purple through your company to deal with the complications that happened during my move. I am extremely angry. The truck was not checked over when we went to pick it up the man that runs the uhaul there was not helpful.

The right side mirror fell off as we were in parry sound. I had to drive that truck with my daughters in it. Terrified because no one was helping us through your company when we called. It was dangerous and awful.

I am looking for complete rental refund of the $800+ it cost to rent it as well as the half the gas expenses spent from parry sound to Hamilton. I can not believe the horrible and dangerous state the truck was in and the lack of help from uhaul upon contacting them with these…

I had a 9am on 3/20/21 I had an appointment which I was on time for. There were people waiting when I arrived. I didn't mind the wait but the person told us that one of us would have to leave because store policy said only one person could wait in line for the rental.

He also told us we had to wear a mask. When it was my turn to be waited on he said I had to keep my mask over my nose and mouth. I pointed out to him that his employees were not putting on their mask when they came inside the store so why did I have to.

He said he had a right to refuse me service if I did not comply to his store s demands. I would like to point to the fact that there is no sign anywhere in your store stating this.

Also there was a black lady with 3 children in the store and he did not ask them to put on a…

I made a reservation a week ago for a 5x8 trailer, two days before I am to pick it up I am told there is not one available within 50 miles of Seattle. There is one in Bremerton (which they claim is less than 50 miles away..... it is an hour and 22 minutes away (67.5 miles) or an expensive ferry ride (trailer's cost more than double the normal fare)..... Why is it that UHaul continues to take reservations for equipment they do not even have available. As a consolation, I am told I can order a UBOX for $1085.00!!!!!!! ARE YOU KIDDING ME!!!!!

My house has sold and I have to get the remaining stuff out of the house this weekend and now I have no way of getting it out. I live 200 miles from the home (I am moving out of) and a trailer is all I needed. I am told I can rent a 10' truck for $285;…

Today, 8/13 at 11:15 I attempted to purchase propane. I stopped at the propane service station and rang the bell. As there was a storm brewing, I went inside to see if it was possible to buy propane before the storm.

There was one customer ahead of me and the young Lady said, no problem I will be right with you. After, 20 minutes, at 11:35 another employee arrived and said, are you waiting for propane? I am sorry there is thunder and we cannot help you.

There was a storm 20 or so miles away This was not the first Time I was turned away: others, we are too busy, I am by myself, and we don’t start selling propane until X time. Please, either get in the propane business, or get out.

I recently rented a small box truck on 7/11/20 at the u-haul moving & storage of Warwick, RI, 279 Oakland Beach Ave. Warwick, RI. I had parked the truck near my truck to take out a few things and i noticed a man in a customers van and he was waiting for me to move but

then decided to pull in to a parking space between two vehicles, one was mine, witch was a truck and i noticed him moving very slowly pulling in so i walk over to my truck and noticed that HE WAS ABOUT AN INCH AWAY FROM HITTING THE RIGHT REAR BACK OF MY TRUCK (and he still was moving until i slapped the side of the van with my hand and

then he stopped) He was on an angle with the front of the van close to the other vehicle and he was trying to watch both vehicle as he was pulling in (he still had about three feet to go…

My husband and i rented a unit from u haul and we were unloading our vehicles where we were told it. Was ok to park as well as other people.park.to it is a 24 hour place. But what happned was we got parking tickets We shoukd not be held responsible for them due to the fact we were told to park there

I called your local Port St Lucie U-Haul center on Bayshore drive 2 weeks ago to rent / reserve a motorcycle trailer. I called today to confirm my trailer will be available for pick up on 3-12-2020 and was told they lost my reservation. Then they told me after giving them my CONFIRMATION NUMBER 86712299 that they didn't have a motorcycle trailer but a 4' X 7' open trailer with no ramp.

Gee thanks U-Haul I will never use a U-Haul facility again. This is not the first time this has happened over the years with you people. Get your act together pretty poor management!!!

Yesterday, Saturday, February 15, 2020, at 4:45 pm, I phoned U-Haul of Landa Park in New Braunfels, Texas, asking if they had the boxes I needed for my upcoming move. I specifically asked about the laydown wardrobe boxes, as they were the size that other U-Haul facilities I had inquired of did not have on hand. I was told that five laydown wardrobe boxes were available.

I then went on-line where it was shown that six laydown wardrobe boxes were available at the Landa Park location. I then placed an order for moving boxes (paid by Discover, and scheduled for in-store pick up at 3:00 on Sunday, February 16) with U-Haul of Landa Park in New Braunfels, Texas:

25 small moving boxes; 10 extra-large moving boxes; 6 laydown wardrobe boxes; 2 dishsaver glass pack boxes, and 10 file boxes.

Today…

On April 2nd 2019 an employee Courtney Whitehead in truth or consequences New Mexico fraudulently rented AU haul under my name without valid identification for a signature. Do U haul was later reported stolen of having stolen property inside and it was impounded by police.

My ex fiancé Adam Cole picked up and paid for the equipment. Courtney Whitehead put my son and myself in danger knowing that my ex had recently been arrested for burglary. Courtney had previously rented a U haul to Adam Cole in early March without charging him the extra days he kept the U haul.

Courtney was well aware of my relationship with Adam and the fact that he had a 2 year old son to take care of. Courtney met both me and my son when I had to pick up my truck that was impounded and located at Hot Springs Towing…

Hello,

I have a storage cell at Uhaul Ayer at 79 Fitchburg Rd Rte 2A, Ayer, 01432, MA, B077 for a few yrs then I had to leave US due to a hardship but hoping to come back soon. I was a foreign worker. I kept making payments to them until I realized I wouldn't be able to come back to US. Then I called them up and notified that I was going to abandon the storage. After a couple of months of negotiations we agreed that the stuff would be sold off at a public auction and I filed multiple forms for that.. The last notice I received from them was this and I haven't received anything else till today. Then today I am receiving another message saying I have to pay them $700 since the service is still on. There was a period of silence of about 4 months before that.

If they had notified me earlier…

I went to rent a 10 foot truck from 34 west Broadway Gardner ma 01440. I think the person who has the franchise misrepresents UHAUL. He told me I could not rent a 10 foot truck on a two way rental. He said I would have to rent a 15 foot truck. The 10 foot truck were for one way rental only. I wanted to rent a truck for 24 hours. Pick up one day at 4pm bring back the next day at 4pm. He told me that the rental was by the hour ?

I went to another rental place and rented what I wanted. I told this dealer of my experience he said he had never heard of these policies.

I rented a 20' U-Haul truck out of Jacksonville, FL (1/4/20) one-way to Middleton, WI (1/5/20) I received a confirmation code via text and a pickup location. I flew in Saturday morning from Chicago to pick up the truck in Jacksonville at (941 7th street). When I arrived at the location it was around 1:30 pm; however, it was closed. So I went to another location in Jacksonville to get a bit more clarity on the situation. The representative told me to just take the 20' truck they currently had available at there location. Okay crisis averted it seems...

After arriving in Middleton, WI yesterday I called U-Haul to confirm the drop-off location at 8845 South Greenview Drive. Middleton, WI. The representative (which was a manger with U-Haul) gave me instructions to park the truck with all the…

99, 2 days and was charged $168 to my debit card. $11 was for gas and I was discounted for the dolly because after waiting for a long time, there was not one available that I needed. I have used this place 3 times in my 12 years and this is the first very bad encounter.

The little old lady appeared ill or just mean. didn't get it until 9, and had to keep it until, I think right before noon on the 29th. I reserved the 26th truck.

On Thursday, October 10,2019, I rented a tow dolly. The general mgr assisted me. I am a 72 yo woman and had no one to assist me. I called the Uhaul location the day prior to ensure they would assist with securing the tow straps.

I stopped in Knoxville TN for the night. The next morning, I saw that the tow straps over the passenger side had come completely off. Once I drive the car into the tow dolly, the General mgr placed the tow straps on the wheels.

The GM requested that I leave the transmission in neutral. I called the UHAUL assistance phone number and within an hour, a contractor showed up to assist me with the proper securing of my car. When I called the GM to make the complaint that he did not properly secure my car, he only said that he didn’t have to help me and only assisted me…

We rent u-hauls from our business, we did this to promote storage units we have for rent. Why is it every time we go on your site something has changed? this one is too fuzzy do it again take a picture of the connection & send it to you. WHAT THE HELL!

You people can't decide how to run a web site, either find a credible web service or get out of the business! " You should call your field manager. Well I did call there first & he was out of town for a few days.

Weekends are a joke trying to get any kind of help processing an order. This should be a one page fill in the blanks to rent a U-Haul but NO lets flip through several pages to get this customer out the door so they can go about their business!

We have our own customers to take care of! s. Our business is about customer service…

On 9/10/2019 I got to the location on 8746 W Bell Road in Peoria, AZ approximately 6:30am. I realized they did not ope until 7:00am. As I stood there for 30 mins and watched the General Manager Erica Marquez, get all set up for the day and even wash a returned truck, SHE NEVER EVER ONCE ACKNOWLEDGED ME STANDING THERE AT THE FRONT DOOR.

NEVER ONCE SAID HELLO, WE OPEN AT 7AM, WE FIRST MUST GET READY FOR THE DAY WITH OUR EQUIPMENT ETC. IT WAS BEYOND RUDE, FEELING LIKE SHE COULD CARE LESS ABOUT MY BUSINESS OR ME AS A PERSON STANDING THERE.

THAT IS NEVER EVER AN EXCUSE. TO TOTALLY IGNORE ANYONE STANDING AT A BUSINESS IT UNACCEPTABLE AND RUDE. I AM SURE NOTHING WILL BECOME OF IT. WAS SHE RUDE TO ME BECAUSE I AM WHITE? REVERSE DISCRIMINATION?

July 17, 2019 please take me off of your prank list for Jul 17, 2019. This is not a laughing situation. My deceased sons belongs are in storage.

Unbelievably poor service at the unit on Skyland in Tuscaloosa, Alabama. People obviously don’t know what they are doing. Are not serving people from a line, people walking in randomly are being serviced prior to people waiting 45 minutes .

No apologies, people do not know what they are doing, no sense of urgency, place is filthy and unprofessional

I rented a pick up truck at the SF Bay shore store I had reserved it online and when I get the key they had ready the wrong truck they had a box truck and I ordered a pick up truck. So they had me wait and they brought me a new invoice and when they bring the truck I jump in and before I get ready to leave they stop me and

tell me the truck had a tale light missing and changed the truck but I got no new invoice on this truck. I used it locally and they charged me 600 for miles I did not use and damages I didn't make.

They also forgot to send me the email that shows the condition it is being given to u before I took the truck. Please help me this is not right

I was over charge on my credit card for my bill at the U-Haul at Candler RD (7760650)7/18/2019 for Fuel,Propane,Tank i would like a refund to my card as soon as possible i will return back to the store on Friday 7/19/2019 thanks

Worst experience of my life. , Store # 744080. requested time to talk with him about poor customer service on one his reps. When he entered the store he indicated in effect to make it quick because he had other matters he was dealing with.

When I attempted to relate the subject of the complaint. He was condensending, and told me I needed to leave the store. In effect I was not given the opportunity to explain the complaint. I was totally in shock but departed to level this complaint online.

How this Pena jerk is even a manager is beyond comprehension. My hope is that someone in the corporate office reads this and follows this up with me. if you can avoid this business and its location I would seriously suggest it.

You have a U Haul franchise operating in Dauphin, Manitoba Canada. If you bring up their website it will show they have all the trimmings including U-Box containers, Storage, Boxes & Packing supplies, etc. I am a resident of Dauphin and will relocate the end of August to a community about 100 miles south of here.

When I went to this franchise yesterday to arrange for truck rental and a myriad of supplies needed for my move, I was told they only rent trucks and trailers. They have absolutely no boxes or packing supplies whatsoever. I find this unbelievable, as in my years of experience with U Haul I've never come across this ludicrous situation.

I suggest that you get the franchisee to modify its website to create some honesty in their advertising or order the franchisee to create the…

July 17, 2019 The storage unit I rented June 26, 2017 room #0101

My signed contract paperwork dose not match my bill being charged. December 6, 2017 I walked into Prescott office to pay November 27, 2017 bill late. ( I changed cards) Employee in office had wrung up payment as a purchase (Shoulder Dolly???) trying to take off Insurance for Decembers payment. I was assured this would be corrected. This did not happen. I have paperwork of a purchased item.

Starting January 2018 I made another two payments of $112.39 = $224.78 my payment was 24 days early . I don't know the amount for I have never been billed correct.

February again $112.39

March $112.39 and $225.90= $338.29

April I refused to pay for being over charged prior two months May I was billed $195.92 : $64.99; and $97.96 =…

I spoke to a Debra trying to understand why would I have a balance from a month ago. I paid the remaining amount in cash. I reserved a truck for 7/17/19 received an email on 7/16/19 about my last rental in June.

This is my first notice of this information. Debra in credit and collection. She was rude, arrogant an interiority me every time I spoke. I asked for a supervisor she said no and hung up. I have always used uhaul, I have never received this kind of awful service.

If all calls are recorded you need to hear this one. Debra needs to be retrained or fired. If this the people you hire for resolving problems, bad taste on human resources. I'm reporting Uhaul to the BBC

ZERO STARS!!!! What is the point in making a reservation, giving a credit card only to find that the item is not available locally, when it was. This the second time someone else has "taken the trailor" I reserved. Your reservations are a F******G sham.

Local dealers can't even tell me who else has what in inventory. Without availability the trip is cancelled. The lady that called to tell me it was no longer available must have to say that a lot, she had a very dour demeanor.

It is simpler to drive around and see what is on the lots than trust your 'reservation system'.

26' truck & car transport trailer.

Truck had totally worn out shocks, I had major damage to my furnishings, trailer had a tail light out & 4 bald tires & 1 tire with missing tread. We picked up trailer at 3 am in the morning and could not see tires until we stopped to get fuel at daybreak. UHAUL offering $50 refund & denying anything wrong with trailer but tail light out.

I had a appointment for hitch installment at depere wi location in late may. I drove 45 miles to that location only to find out they had no installer there that morning and the manager did not contact me to call off that day.

Then the guy behind the counter said he would be in two hors latter and if I came back in the afternoon they would get it installed. I went back and they said they still had no one to install it.

I asked where the manager was so I could complain face to face. They said I could find him at the 2201 main st. facility in Green Bay. I go over there and find out he does not work there.

Now I got screwed over not once, not twice but Three times that day by incompetent employees of yours. Four hours and 150 miles of wasted gas for NOTHING. I since scheduled it at a…

I am a singIle senior lady 70 years old who rented a U haul trailer to tow a Harley trike motorcycle from Houston TX to California Maryland. I stopped in Valdosta GA to visit some friends on the way. When I was ready to leave the next morning, I had to drive around a circle to get back out to the road.

I heard a thump thump thump. I drove back to my friend and he looked at the tire and it had about a foot long rip in the tread. He said it was criminal that they would rent me a trailer with that kind of tire on it.

I called the Willowbrook U haul where I rented it after filing a complaint and he closed the file! He stated because I went on back roads (which were all paved and I followed other cars) that I ran over something that cause the tire to rip.

BS, I have a picture and all my…

rented a car transet trailer on apr 20 ,2019 returned it on apr 20 ,2019 was accused of keeping it an extra day not true,after a review was charged an extra 10.20$on my cred card for nothing.will never never use uhaul again nor will i reccomend then to anybody just the opposite will tell all to stay clear of the cheats rental #ctv0097208 or87080602 pick one..

I want to file a complaint on the U-Haul store located at: 8833 Dyer St. El Paso, TX. 79904. I initially reserved a truck for a two day and the person that attended was friendly, however he just took some information and reserved the truck for me, there weren't any detail explanations.

On the day of the rental on 1 June 2019. I mentioned to Mr. Ortiz the store manager that I only need it for one day instead of two, he then told me if I could have it back before 7:00 am, and I said yes because I was going to be done that evening.

When I return the truck on the evening on that same day. I when on the APP to check out and that is when I saw that I was charge twice. I return to the store and Mr. Ortiz said that is because I turn it in after 19:00 on that day.

He stated that a one day period…

First, let me say that the service from Edmundston was real good - tjhat is why I rated my experience with them 5 stars. My complaint is the service in Grand Falls. I live in Grand Falls, I tried to contact them many days in advance to rent a UHaul truck, I left messages but without success.

It is a very stressful situation when you have so much to plan for a special date and you have to wait the morning you move to realize that the nearest place to rent a uhaul is in Edmundston without even knowing if we could rent one. Time is of value the day you move but I had to go to Edmundston and had to do 125 kilometers extra with the UHaul and 125 km with my car also.

I did make a complaint when I received the invoice but did not receive any answer. 00$. We think this is the least we could ask.…

I just spoke to a clerk that was so rushed I hardly had time to ask questions. It was so awful here I am immediately after! I don't want any people getting someone like him. Moving is very stressful and I wouldn't wish him on anybody.

Which is a shame because everyone else I have been talking to has been quite patient as I ask questions and one was actually very funny. :D I have been calling uhaul a lot the last few day as I have been organizing a move with a u box from Havelock ON to Halifax NS just a few days go --- as well as trying to get my dad some storage in Peterborough now.

59cents per km that I could get 1 month free of storage. I…

looked into renting a 4x8 box trailer rate of 15 dollars a day but no trailer avalibale for 9 days, unless I rent a one way rental pick up and leave in same place increase to 23 dollars a day the called back to add a day you want another 40 a day . WHAT A SCAM NO THANKS

The operator in Donnelly, Idaho was rude and dismissive. Charged me for an extra day (not warranted and required refund), and was willing to charge for "sweeping" that was done. District manager Jason was great, but avoid Donnnelly, Idaho UHaul outlet at ALL cost!!!

JB

Three times I tried to pay for a hitch and installation on your web site. Three times it failed. WHY? How would I know! So I call the phone number. 10 minutes of pushing bloody buttons, listening to Spanish and horrible music and some female voice telling me things about which I do not care I finally get a human being.

He did quite well, and handled thing professionally. My question is WHY must one go through such garbage to do business with a large corporation? Straighten things out, you are not running a third world back street chop shop. Do things better, or lose my business!!

Rented truck, dolly & appliance hand truck. All returned with a witness. uHaul employee inspected truck, took mileage & I insisted open back & see that dolly and appliance hand truck were there. All in good condition. He even handed me my bungee cord which was securing appliance hand truck.

Then quite a number of days later, I get a collections bill for about $350! I try to resolve amicably and am told will be taken care of, and after I am assured it is, still get another collections bill.

I want formal disciplinary action. A formal letter on corporate letter head that nothing is owed. I want a courtesy credit for all the time & effort I put into this still unresolved matter.

This is just outrages. We ordered 3 uboxes from a location at South Cobb Drive and 75 in Atlanta GA. When we arrived, only one ubox was available and we were promised the other two will be available latter in the day.

When we brought our ubox back fully loaded, there was no new ubox for us to take home. We wasted an entire day off for a move day and only loaded one ubox. Not only that, but my first ubox was left on a parking lot in from of the store instead of being taken to a storage room that I am paying for.

I called customer service several times and nothing was done about my situation. I tried to get an increased insurance on my box and they weren't able to do that either. We drove by the location at 9:30 pm and our box was there with 4 people just hanging out at the lot.

Today my…

This is the second time U-Haul has moved my reservation. Not only am I going to get charged extra for mileage (that I wouldn't be using had the original reservation been kept by U-Haul), but the "new" location doesn't open until two hours after the original location.

This is going to put me in a bind as I must be done Saturday. Now, I'm going to be two hours behind. I'm going to see if they (the new location) will knock off the "extra" miles I'm going to be using since I have to drive the 26' truck further now. This is very upsetting.

Getting charged more for U-Haul not keeping the reservation. Let me cancel 22 hours prior to the scheduled date and see what happens. The least U-Haul could do would be to have the 26' truck delivered to the original location! ) do that!

U-Haul has a…

IF I COULD GIVE THIS COMPANY NEGATIVE STARS I WOULD. PAY THE EXTRA MONEY AND USE A DIFFERENT COMPANY FOR UBOX SERVICES. TERRIBLE SET UP. I HAVE NEVER SEEN SUCH HIGH PRICES FOR TERRIBLE CUSTOMER SERVICE FROM THEM AND THEIR MANAGERS.

FOR SUCH A LARGE COMPANY THEY ARE TERRIBLE.

I have never dealt with a company that will not call me back. I have been waiting two days for a return call from the GM Brian at the Hyannis office. My contract # is 29695848. They have my two pods that was promised to be delivered from Florida to Edgartown MA.

My pods are now in the warehouse in Hyannis MA. We signed a contract with an agreed price and were never told in advance that there was going to be an issue to be delivered as promised. I spoke to corporate yesterday and was told that they were going to honor our price and deliver the pods.

Ben from corporate transferred me to the scheduling manager and the scheduling manager told me that I had to speak to Brian the GM. She left an urgent message for him to return my call. That was yesterday at 4:00.

Still no return call and no…

00 A few months ago the driver side mirror got broken. Since that time I have been to all the dealers in Newark, and Wilmington Delaware asking if I can buy a replacement mirror. All of the rental dealers wouldn't help me.

When I asked where they get their parts if they need them I was told it's none of my business . I even call the corporate office and they were very rude and said they couldn't help . Called fleet maintenance, no help called 10800 go uhaul was hanged up on 3xs After spending that amount of money, it seems uhaul got the money and ran I will never buy another part from uhaul again.

Maybe you should read uhaul blogs, I did and there is more negative comments than positive. all point to the same customer service poor, service poor Good by uhaul Hello Penske and Budget

Earlier today, I spoke with a "day phone manager" (after having spent over 2 hours with a night person) concerning a denial of a trailer rental. It appears my account has been flagged with an "E" code, not because of anything that I have done wrong, but because someone whom I once associated with has a bad history with U-haul.

I was told by the manager that a friend who put me down as a contact, has been associated with my account. I asked that the person's name and association be removed. However, I was informed that I would need to have the person pay up the U-haul account prior to any reinstatement of rental priveleges and the "E" being removed from my account. I asked how ludicrous this unknown policy was since (1) It isn't my debt (2) My credit card was not used for any of the…

Rented a U-Haul trailer on March 29 2019 to move possessions from Lake Worth Florida to Pardeeville Wisconsin. 25 minutes into our journey the right side tire on the trailer blew out almost causing the driver to lose control. Called U-Haul roadside assistance and 3 hours later someone finally came to change the tire.

when we finally reached our destination and started to unload the trailer everything was wet from an apparent leak. when we returned the trailer to U-Haul we informed them of the problems we had with their product. We were told that someone would contact us but so far have not heard from anyone.

I have pictures of the damaged tire that I can furnish. We won't know if any or the contents were damaged until all boxes are unpacked. If you have any questions I can be reached at…

On 2/15/19 I reserved a U-Haul truck at Garner, NC an upsize from a one room apartment for 7 pm evening pick up. When I went to pick up the truck I was charged an additional fee. I have a debit card (I realize debit cards are the equivalent of cash) and a $100 deposit must be obtained.

In addition to the deposit that was agreed on the telephone another $100 was applied. The attendant, named Carlos was rude and did not offer me any consolation or explanation as to why the additional fee was being applied. I had to move from the residence to the other so I agreed.

When I went to back to the residence I was moving from, I realized I needed a hand truck for the heavy pieces to be moved. I went back to rent a hand truck and was told the hand truck was $10 but because I had a debit card an…

We paid for a trailer hitch obtained through Uhaul and they assured us they could install the hitch they do them all the time. Yet they installed us so its not usable since they blocked off the hole for the locking pin and also we are not sure what else they may have damaged yet. We will never ever go to Uhaul again