Uber

greetings,

Where has my gift card balance gone!!! I was charged 31.92 for the trip that went straight to my credit card . My Gift card balance is missing . In your instructions it states gift card will be used and a certain amount will be held . There is a full charge on my credit card and my Uber Gift card balance of 13$ and change is missing. BS!!!!!!!! I wan this fixed today . Love how you guys hide behind the firewall and never answer complaints and don't even have a customer service number to call in . This is my second complaint in 2 days and no response . Come Monday if I don't hear from you by today or within 48 hours I will be in my right to file a complaint with Consumer protections .

complaint number 2 Please assist,

I took an Uber ride today which was fantastic. This was a…

i witnessed a driver pick up my neighbor AND her 3 children and not use ANY car seats!!!!! CHILDREN ARE APPROX 6yrs old AND TWINS 3 YRS OLD

5725 Emerson ave n Brooklyn Center, MN sat 12/22.2018 between 1:30 AND4 PM ?? This is outragous and always against the law..... this should NEVER happen

I was blocked for no valid reason. The driver had no patience and he acted impulsively. Kindly accept my back as I have always been a loyal customer of uber. I am having a hard time being blocked and not able to use the app in much needed times.

2nd time flying into chicago midway and using the uber app 2nd time the driver was sent to the wrong pick up point even with my location app on but this time had to wait in the frigid cold catching a horrible cold and then trying to help with hospice with my dad your driver was excellent but your app is horrible will be trying lyft next time

An acquaintance I know had a Uber driver pick us up at Chuckchansi Casino in Coarsegold Ca. and the Uber driver drove us off the clock, so we paid him cash and the dude stole $3,000 from me and left me without a way to get home.

I accepted a shared ride and after accepting the ride I was told the pickup was four blocks from my location. At eighty seven years of age, the three minute walk took me well over fifteen minutes. Needless to say I missed the pickup and was charged a missed ride fee.

If I can not get a pickup at my location, the service is useless to me.

I drove my car to Sacramento, Ca on 11-3-18. However, I received a cancellation fee and another fee. I didn't use uber on 11-3-18

Hi Uber team, I had a nightmare with Uber last time I used their services. It was just unacceptable. from your team delivery executives not calling me without that cancelling my order. If you go to zomoto if this happens they ping chat and inform about order.

Here that option not there. Even if want contact customer care executive it will take 1hour always busy busy is coming.

Finally I got chance to talk to exuctive he say will certainly help you finally he say can't do anything give me good feedback without giving me solution how he's asking for feedback. call to this mobile number 9886483027. Thanks prashanth

As I was getting out of Mr. Munkhbat's SUV, he pushed the button to close the door before I could get out and I injured my leg. I was in pain last night but today it is pain and swelling.

I had surgery on that knee July 2017

m on Wed Oct 17th, she kept checking the status and Harron kept saying 10 more minutes, 6 times and he never came. After waiting for an hour the uber was cancelled and she had to take the train. 00 I would appreciate a full refund, as the car never came, was rude and lied about traffic etc. Thank you,

On Oct 12, 2018 I was charged 3 cancellations at $5 each - I never cancelled any drive - the drivers did not show up for a ride to 2207 3rd Ave on Oct 11 - period!!!! Please refund cancellation charges on my visa card - the charges were from one ride to 2207 3rd Ave Oct 11, 2018 at 10:58 am and a couple minutes priorPlease acknowledge my complaint Ingri H Dunton

if the story is true about one of your drivers leaving women off at a gas station and possibly putting them in harm's is a disgrace. this driver should be removed from your employees. you have the nerve to come on tv with a commercial about how you are trying to improve things and yet this happens.

my trip to the airport next month will surely not be with uber nor my wife or children. do the math please. 1 mentally ill man=losing 4 customer from 1 household and maybe other family members.

I called Uber at about 2pm pm and gave them the address to take my son to. No one came and I was tracking where the the driver was. He waited for about 1 and half hours and when I went to take the dog out he was still there. After about 7 minutes he called him and he said he was already in a Uber cab and in the meantime there was was another driver waiting to pick him up and I told him he had left with another driver from Uber. My son was left at the blue and had to take a cab from there after waiting for almost 2 hours.

Please do not take any money from my account and I will not require your services anymore.

Awaiting for your response as it seems your phones are. It working.

Uber driver showed up to pick me up and refused to take me with my service dog. I offered to show him the paperwork for my dog and he didn’t want to see it, he said he didn’t want dogs in his car and left.

15 for canceling my Uber ride. 15 credit back to my credit card.

My complaint is, when riding on Uber the first time recently, by myself, the male uber driver, was listening to Forensic Files the true crime show, over the radio, and it was about male serial killers picking up women in cars and killing them! My husband complained over the phone to Uber, after called him up upset and screaming after my ride.

He did not remember my reason for being upset, and did not tell the company my story! I understand I will no longer be paired with this driver. WHAT KIND OF IDIOT, HAS TRUE CRIME SERIAL KILLER CRIME SHOWS BLARING OVER THE RADIO, WHEN HE PICKS UP FARES?

I thought I was going to have a panic attack or heart attack. "

July 26th I was taken off my app not able to work because of a background check witch is fine butt you guys gave me no notice so I could make up the days that you took me off. 49 and I didn’t know it goes to Direct deposit after that time so I changed my bank info because I had just moved and changed banks and called the support team and told them what happend.

So two days later I was taken off again and wasn’t able to work for two weeks and never revived the money from that night still to this moment. And I have two daughters and Uber is my only income so I went to a green light hub after emailing over a hundred times and calling support cause they didn’t do anything.

When I did she was able to help me told me they could have fixed it over the phone now I am about to loose my car and…

I signed up a week ago and just got my approval to drive. When I tried to go on line it said I was not authorized to drive in my state. I called and spoke with customer service he said that I was approved to drive in Tampa FL.

I live in Meriden CT. My address on on line was right. My drivers license, insurance & registration are all Meriden CT. Ok, Fine please just fix it. Uber can fix it but it’s going be about 2-3 WEEKS!! What do they have to do that can possibly take that long?

We are off to a terrible start and I don’t feel like they care much.

A Uber driver stole my wallet, cell phone, credit cards ID, and cash. I called the driver to let her know that my wallet and phone was in her vehicle. She indicated that she had secured them and would deliver them to me. She never showed up.

I continued to call her with no response. I informed her that I needed my credentials and ID in order to catch my flight. the next day she notified me and told me my wallet, phone and ID were stolen from her possession because she left them in the car.

I Have Book The Ride After That I Reach My Location I Didn't Find The Driver Then I Called Him He was Not Replying I Have Tried So Many Times but He Was Not Answering After 30 Mints I Received The Message That You Have A Negative Balance Alto Number Is D18 06660

Friday while in Chicago. First guy drops off and then had to cancel to proceed. - then get charged $5.00 2nd guy talks to me and tells me to wait at the corner, never shows - then lies and says he drove me 0.93 miles and charges me $7.34 and never even picked me up 3rd Uber was fine

I'm the Manager of Chatsworth Mobile Home Park. On July 15, 2018 I encounter an Uber driver that was speeding down where I was parked. I gave chase and stopped him from speeding and he just didn't care and kept driving on the wrong side of the street and was driving 30 to 40 MPH. Our streets are an extension to our driveways and this driver was reckless and driving unsafe with a residents son who was 3 years old in the car and the babysitter.

When he stopped the car and I told him what he did was wrong his response was yeah sure and started yelling and telling me that he worked for the FBI and he can do whatever he wants. I really don't give a flying #*+* if he is working for the FBI and on top of it driving for your company. This is private property and as the manager I can ban anyone…

I called for uber in salt lake city on july 14, and was at 55 w south temple on the street for pickup. on my phone the message appeared that the driver was present. I never made contact with her . she cancelled the trip shortly thereafter ----------I then had to reorder uber and successfully got the ride.

I was charged for the above cacellation five dollars. not my fault...………...not my fault...... please refund the money.

telephone -432 5289976

thanks

I ordered an Uber yesterday and then saw a $50.00 charge on my paypal account which I then obviously saw debited from my bank account!!! Why did this happen??? I never authorized this payment and would like to get this refunded ASAP!!! What makes you think that's okay??? This is ridiculous and I'd like a response immediately but more importantly I want a full refund!!! This is UNACCEPTABLE!!!

Brian Allen 251-753-0263

I was taken advantage of by an uber last night. I went to NYC last night to meet my daughter at the St James theatre. 30. On the return back to Penn a man stopped and asked if I needed a cab and I said yes.

I am an older woman who walks with a cane and was charged $25 dollars for the same distance. He took advantage of the fact that I cannot walk and charged me 2 and 1\2 times the normal price. I am gonna report to to the BBC and never use Uber again!

Neither this Uber driver is coming since 30 minutes on the location Nor he isn't canceling the ride also. If I will cancel the ride, you folks will charge me extra money. Disgusting is your service.

My last ride my charges was 374 rupees pkr but driver charges me 463 rupees pkr. He took car parking charges at jinnah international airport karachi , but in my uber trip shows that with car parking charges rupees was 374 they took extra amount from me.. And I just know some information, if I book a ride at airport so car parking charges should I pay?

My complaint is that I tried to give my great driver 5 stars, my phone froze and could not continue. I tried everything to no avail. This driver is great and he should not have this rating. My other complaint is did Uber ever think that glitches can happen and therefore be a negative for the drivers?

This needs to be changed. His name is Antonio.

I was picked up at the Marriott and givin a ride to the port for cruise. My uber driver Carlos dropped off at the wrong port, he dropped me off at 4 and I needed to go to 26, I had to take a taxi to the right port and it cost me an extra $20! I doubt I will use Uber again.

I ordered food from tropical smoothie at 5:26 and given a delivery time of 5:49, at 5:49 the delivery time was pushed back to 5:59, and at 5:59 the order had still not left the store AND the delivery time was pushed back another 10 minutes. So I called customer support to see what the hold up was, the customer service rep informed me that the delivery driver was waiting on other orders to be made, as she was delivering multiple deliveries at once, but

would issue a 50% refund due to the long wait time. To no surprise to me, the smoothies were melted and the food was soggy when it finally did arrive because my order had been sitting for 30 minutes waiting on other orders to be made.

This morning when I checked my bank account I noticed the refund was never issued. So I called customer…

uber pilot program in boston have been accepted by mbta for pilot program but not being billed correctly by uber also the ride with mbta is for people with disabilities and not able to walk to a designated pickup spot have sent many emails to uber but have not received a response first 2 rides billed correctly by uber for $2.00

The credit card that was used for my uber account has been fraudulently charged. There are several trips charged in one day when I used Uber only once. There are also charges made at a place called The Purple Rhino. I NEVER VISITED SUCH PLACE!! I am also notifying the credit card company to report these fraudulent charges and will never use Uber again. Please respond.

January 31 - Purple Rhino $4.95 February 12 - Uber Technologies $7.21 February 14 - Purple Rhino $89.99

i have charges on my credit card i did not make date 1-01 -18 for$5.57 trip njw2m 1 -04 -18for $8.06 HTVQC 1 -04 18 $6.50 7642w 1 -05 18 $6.50 7642W THESE CHARGES WERE MADE IN CA I LIVE IN CANTON ,OHIO NEVER BENN TO CA HOPE TO HERE FROM YOU SOON HAVE CONTACTED CARD COMPANY

My uber account No. is +86 18621928386. It is now forbidden. I need to get it back. Please help

My husband needs to ride by UBER today in the morning around 7am. But he is very upset because of the driver attitude and unrespecful. The driver couldn't find the location therefore my husband tried to explain how to find the location but the driver kept say my husband fault and then hang up the phone and called to the driver again he doesn't pick up the phone. Please see the attached

Hello Sir/Ma'am

I have been a very regular rider of UberGo (almost twice daily). Recently I got an offer to buy a ride pass worth Rs. 149 according to which my all rides are discounted in Delhi NCR (i.e. Rs. 89) for 1 month. It seemed worth it and I bought it.

But there is some bug in your app due to which even after buying the pass, I am charged a normal fare without any discount for my almost every ride. I am charged around Rs. 130 to 140 for my rides which should be costed Rs. 89 ideally.

This is not the real frustration though !

I reached out for help by going through Help section on Uber app for my rides. But to the surprise, for most of my queries, I got such replies :

"My pickup and drop locations are not same" or "I didn't follow the route suggested by Google maps".

Seriously…

Unable to contact Uber. Their website will not allow new phone number update. Does not send text code will not refresh.

Also will not accept photo of car registration renewal. Email response says to view FAQ for help. Phone number is for emergencies only. No chat available. Not able to contact through app. Now I have problems with connecting with the Uber server. What’s next?

Uber needs to spend some money to rebuild their customer service dept. They have grown too fast and appears to not care that their website is flawed and their drivers issues are not being addressed (unless it can be resolved through their FAQ).

going on a month now. Thinking they might have noticed the problem themselves and saving up to fix it. SO BE WARNED NEW DRIVERS. They don’t make it easy if you have a…

I requested Uber pool on 1/19/ 2018 to pick me at 666 Jefferson St. m. to take me to 250 E St. SW Washington DC 20024. The driver picked-up two other passengers which was not too much out of the way.

However, the driver picked up another passenger on Euclid St. NW WDC , which was totally off route , the driver dropped the 3rd passenger off first, the other 2 passengers off second and me last, needless to say I was late for my meeting.

I understand the process of Uber pool, but to pick someone up on the opposite end of town is unacceptable, I would like to be reimbursed for the inconvenience, in addition I was billed 3x when I only used Uber to take me to work and pick me up from work, that day was the worse I've experienced since using Uber.

Customer Service is TERRIBLE. I have charges to my credit card which I have asked for detailed information. They will not provide the information with all the complete details I have given them! They stopped emailing me and when they were emailing me they just kept saying they are sorry this has happened to me.

I gave them each date and charge and confirmation codes and they will not help me at all. They wouldn't even point me in the right direction on where I can get answers. they seem to be in hide out!

I CALLED FOR A PICK UP AND THE MAN WENT TO BUILDING C INSTEAD OF BUILDING D AND LEFT US STANDING AND NVER PICK US UP AND STILL CHARGE US $ 9.32 CENTS. MANS NO. IS 5PHNU ( 561-482-3987 ) ( 561-213-0920 ) thank you

You all are taking money out of my checking account fraudulently - PLEAS STOP -

350/-. ARE YOU BOTH PARTNERS IN CRIME OF GRABBING CUSTOMER MONEY JUST BECAUSE UBER IS UPPER HAND IN HYDERABAD ? IF U HAVE ENTERED INDIA FOR CHEATING INDIANS, THEY WILL TEACH UNFORGETTABLE LESSONS FOR UBER AND PAYTM. I AM PERSONALLY FILING A COMPLAINT CCS( CRIME CONTROL STATION) AT HYDERABAD.

left my phone in Uber ride on Friday Oct 13. The driver was driving wildly, swerving in front of other cars, . , and turned in my lost phone to her uber account, detailing on her map the 1st ride where the phone was left(*.

their office computer would not take my uber password). This driver put in all my info. At home my computer would not take Uber password, so I changed password, then a verification code was sent to my Phone, which was in her car.

My phone was still ringing,. the driver had to hear it. Called Sprint, they put a restriction on phone. Google map, location looked to be way out in the country, stating location of 16 hours ago, in a field near a creek.

I kept expecting a call on my landline from uber which I turned in for info. when I bought a new phone later I turned on a…

07 on 9/23/17. I request a refund from you. Ocean Blvd. Delray Beach,Fl 33483

I request a Uber at For Lauderdale airport Arrivals, the app shows to advance terminal 1, i stand blue dot on top of black dot terminal one like the app shows and i took a picture to proof it and i still don't get my money back. Uber drivers don't stand where the app tell them because they have police problems and uber charge the customers for following the app.

So who is the next step? The court? 00 dollars? So far this is the 3rd time this happen.

I was a driver for a month have no criminal record and have a moving violation that says my license was suspended for parking tickets and now Uber will not let me drive. I think it is an unfair practice to do so. NJ is notorious for doing this and I am a victim of now not being able to work because of a ticket I did not know about.

14pm. The pick-up location was 18509. The taxi was estimated to be 6 minutes away. We then had a telephone call directly from the driver saying he could not get to us as the road was blocked with heavy congestion.

I naturally agreed with him to cancel the ride. 00! It was the driver who was unable to fulfil the journey so please reimburse the £5.

MY CREDIT CARD IS BEING BILLED WITHOUT MY AUTHERIZATION I DEMAND CHARGES BE REVERSED OR I WILL CHARGE YOU WITH FRAUD AND TO BE VERBALLY CALLED BACK 973 951 2864

quando estalo o uber no celular aparece a mensagem sua conta esta desativada visite t.uber.com/conta-desativada para mais informações. entro no sate e não tenho nem uma posição

29 dollars on September 14th for a "mess" that we apparently made by your uber driver that goes by the name of John. He drives a Nissan Pathfinder JGF3818. I was the sober friend for the night and I can honestly say that NO ONE was sick before, during, or after this ride.

He attached a photo of the mess we made and didn't think too much about the photo he submitted which had concrete and our roads are brick here in Lubbock on and near Broadway street. I don't exactly know how to go about this but it needs to be fixed. Thank you.

I didn't call UBER, I have a car, I just now got home from work and am watering the front yard and in front of my house is a white suv with a older 60? yr oldman, sitting in the car, and yells, did you call for uber?

and he stays there and starts actually yelling. I said are you sure? Not 630 1/2? now this is enough talking for me, I just home from work its 7am. so what does he do, he raises his voice to me!!

I said SIR, I have a car, I point to it. I just got home. I did not call, can move along.? he starts mubbling…