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Uber

2.0
251 complaints

Address

231 W 29th St, #1204, New York, NY, 10001

The majority of complaints involve billing problems including unauthorized charges, double payments, and unexplained fees. Customers also report frustration with poor customer service responsiveness, unfair cancellation fees, and various driver-related issues. Many complainants express extreme frustration at inability to resolve issues through Uber's support system.

Common Issues

35% (84)
chargeddeductedpayment
20% (48)
cancellation feecancelledno show
18% (43)
customer serviceno responseautomated email
15% (36)
driverrefusedharassment
12% (29)
account disabledblockedcan't sign in

Complaints

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Rosemary Rakus

Jun 10, 2019
0

I took Uber on June 5th. He picked me up at 51 Chamberlain Av in Elmwood PK. to Go to Walmart in Saddle Brook. told him that my Husband is going to pick me up. I got charged $ 36.52. When I did the same not to long ago. It cost me a little over $ 9.00 I WANT YOU TO ACCOMEDATE ME FOR THE PRICE OF $36.52

Rosemary Cel # 1.201.421.0539

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Sayantani Banerjee

Jun 10, 2019
0

Unable to book Uber cab. Showing outstanding amount

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Dianne Thomas Bryan

Jun 10, 2019
0

My sister and I caught an Uber on Friday night from 58 Hobson Street to 41 Seatoun Heights Road. The fare was quoted as being $38. something.

I asked the driver to get to Seatoun Heights via Roseneath, where I got out. The driver then continued on to 41 Seatoun Heights Rd. I then found that there was a surcharge on the fare and that I had been charged $50.00. I am not happy about this, as although we may not have taken the most direct route, the increase in fare was $12 and there was not a lot of traffic. Can you please explain this.

Also, I'd like to say that it is very difficult to find out how to register a complain. Why can it not be more obvious.

Thank you.

Dianne.

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Shibendra

Jun 8, 2019
0

Motherfuckers they are . Bastards.

Drivers are goons and rapists.

Call center people are bastards

Son of a bitch.

They stolen my money by 3rd standard plan and bastards , wish my country judiciary would have been powerful. I would tear their motherfuckers company

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Radhika Viswanathan

Jun 7, 2019
0

I was dropped off at the T2 terminal of the Delhi airport. Why am I then charged a parking fee of RS 147? The fare told to me while starting was about 187. I ended up paying Rs 334. The vehicle was in atrocious condition..

it was dirty and noisy and damaged. Please refund the amount.

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Clote Morrow

Jun 6, 2019
0

On Monday, June 3, 2019, we called to make an appointment for a pick up on Tuesday, June 4, 2019, at 10:00 through 10:15 am., at 6563 East Roland Street, Mesa, AZ. We were assured that the appointment was set for a fare of $26.12. At 11:00 am no driver had shown or contact me. I had to drive myself to Phoenix Sky Harbor Airport to keep from missing my plane. Make sure that you (Uber) do not bill me for this No-Show. I am very disappointed in Uber's customer service. I am 85 years old and very disappointed in Uber. I was looking to Uber for my future transportation.

Clote Morrow

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Marie alexis

Jun 3, 2019
0

Uber charged me twice on 5/31/19. 34. when I called the service back it was raining hard and they ask me to walk one long block. I sent a text to the driver asking that he pick me up at the address where I was.

He refused to come pick me up and canceled the service. 44. I want this to be credited to my account. Thank you.

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lalit gupta

May 25, 2019
0

89. on the way secund ride came from UP and we had gone to pickup the other client from UP and come to delhi. 5 but i had enquaired about Rs. 89. The driver asked me for Rs. 5.

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Ujash

May 25, 2019
0

Driver was drunk and he didn't care about my hairline crack I had at that time in right collar bone. Drove car 80+ and kept on blowing horn for almost 25 seconds to over take a vehicle at Cross roads while the signal was red. And plus after that I paid him in cash INR 118 and now UBER is showing 118 INR outstanding...

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Bonnie

May 24, 2019
0

I was charged a wait fee and I was outside waiting, there should have been no wait fee charged. I got into the car as soon as he pulled up! I was also charged a sur charge and there were no told or any other extra driving charges

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Manoj Choudhary

May 23, 2019
0

Me uber jaipur rajasthan me 5 years se gadi chala raha hu ab mene gadi change kr li . Meri gadi ko intercity me laga rakha he. But intercity me duty nahi aati he. Meri gadi ko local GO OR POOL me chalu nahi kr rahe.

Please My Car start go and pool me start kare. Jaipur office wale to hamari sunte hi nahi.

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Maria Perez

May 22, 2019
0

While in Orlando, Florida I had requested a car to take me to the airport at 4;45 am. Uber said that I couldn't due to my card was not accepting it. , 32817. This was very stressful for my husband and I.

We had used the Uber car service here four times already and with no problems. We were pressed for time due to we may miss our flight. I had entered another credit card which was my husbands and that also did not work though our cards were both active.

Please inform me what had taken place that caused this to happen to us at a critical time. I need to know what to do in the future should this occur again. I would have arranged for my daughter to come and pick us up and take us there had I known this may occur. 00 for the ride. 00 for tip.

I am very disappointed of this happening to us…

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Heriberto Placencia

May 11, 2019
0

Mi nombre es Heriberto Placencia, cumplo con el deber de informar a La Compañía Uber acerca : Conductor Uber : Danny A Sanchez Herrera Celular : 786-738-7241 Miami FL El Sr es de Nacionalidad Peruana, residente en EE.UU.Este Sr. fue expulsado de la Compañía Lift por registrar Antecedentes Policiales, Penales y Judiciales, en La Ciudad de Lima.República del Perú , por el delito de Violación Sexual. Es considerado de alto riesgo para la seguridad de los pasajeros y va encontra de la Política y requisitos de la Compañía Uber para el empleo de conductores.Queda a su consideración y responsabilidad evitar incidentes desafortunados.

Adjunto Archivo Antecedentes Policiales, Penales y Judiciales

Saludos Coordiales

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Sayyad Mohd Saleem

May 5, 2019
0

In hurry I have made double payment for same outstanding trip amount using UPI method by mistake. The bill amount was 472 so I deposited/sent 500 in first attempt by mistake as I was testing my internet service for a long time and then actual payment was done later for exact amount of 472 again after few minutes.

Can you refund the extra amount transferred?? i.e.500 as soon as possible and provide with some help as I tried raising a request using help on uber but haven't received any response yet.

For your reference, attaching screenshot of double payments to uber.

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Preetha Nair

May 2, 2019
0

My complaint is not about the service; however, I receive an otp for a specified amount. 30 at Uber India Systems on card ending 0590. Valid till 20:48:54. Do not share OTP for security reasons.

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Marie B. Alexis

Apr 28, 2019
0

I did not use a Uber on 4/22/19 and I noticed that $19.99 was deducted on my account.

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Anindita Paul

Apr 27, 2019
0

I have booked a ride and chose master card for payment option. After the ride I have paid the due amount with my debit card. Amount got debited from my account. I got the message of money debit from the bank.

After that there was outstanding balance showing in my account. Please help me to get the refund of my money. For reference find the screenshot attached

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Rahul Kumar

Apr 26, 2019
0

com/eaters ---> This doesn't have any way to contact or complain the poor service provided by uber eats. Then very shamelessly it is being asked to refer for any issue by the uber team. I have already installed uber eats and if this is how Uber is planning to support its customers, it will soon loose a lot of them.

It doesn't just affect uber eats but also the uber cab option.

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Raj Kumar

Apr 26, 2019
0

the ride price showed rs382.

However at my destination the bill charged to me was rs692. 50. 81. Kindly explain the huge excess charged.

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Rance Ryan

Apr 24, 2019
0

There have been a couple of very serious disputes with customers and near accidents in front of my hotel here in Las Vegas as your company has placed the wrong pick up point for your drivers on your navigation. The correct pickup point is our departure lounge 50 yards from the front drive. We have attempted to inform you of this error several times. To no avail. Please change it before something serious happens. I have a call with local counsel in order to make this official as my hotel cannot be responsible for your negligence. My mobile phone is 702 467 5011.

Rance Ryan GM - Grand Chateau 75 East Harmon ave Las Vegas, NV 89109

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Chandan Kumar Thakur

Apr 18, 2019
0

I can't sign in into my Uber account. It says "Your account is currently disabled. Visit http://t.uber.com/account-disabled for more inofrmation". Multiple times I have submitted request for account activation on above site, but no response from Uber.

Please let me know the reason for my account suspension. Also, I request to activate my account soon.

My details are as follows: Name: Chandan Kumar Thakur Mobile: 7387889989 Email id: chandankum555@gmail.com

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Sagnik Mahata

Apr 14, 2019
0

I booked a Uber cab from 1, Chowringhee Square, Esplanade, Kolkata- 700001 to 19, Bireswar Chatterjee Street, Bally, Howrah-711201 on 18/03/19 at 05:02 am and the name of my car driver was "Debendra".

Firstly I want to say about the car condition which was not that much comfortable at all. And secondly I was tired of asking him to turn on the ac button, but he was not listening to me. Where I am paying for that also.

My main problem is on the billing process. Actually, I paid around Rs. 32 on cash but after that when I am going to book a new ride it's showing me that my last Uber ride bill was not paid and to continue my ride I have to pay that money through online.

Now my point is I have already been paid that money, then why should I need to pay another 257 bucks? And please give me a…

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Julio Mejia

Apr 14, 2019
0

, Uber has saved me from finical hardships in the past except for two times that I want to mention one was when a Drunk Driver hit my car with a passenger in it. Not only did he not have a license but insurance on the car, I was thrown into the Ubers insurance carrier that not only did not compensate for lot time but tied taking over $2000 away from me in the claim.

The other was a customer Complaint that shut my account down till they reached back to me, they never assigned a agent or even had a follow up with the dept that I needed to take a statement with or upload my car camera that recorded the hole ride. There out sourcing fails the standard of even keeping the chain of custody safe and opens up legal suits that they still don’t look at they endanger the Drivers with this and

there…

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soumyasucharita sahoo

Apr 14, 2019
0

I have Uber credits available ,but u can't use it on any payments even if I had toggled the switch to on for Uber credits .

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Justin schultz

Apr 10, 2019
0

I drove with Uber for five years all together I drove my car into the ground when I moved to Boston I had a overdue inspection sticker that Uber knew about and let me drive over 80,000 miles on and got two tickets I didn’t think that would impact my record sence Uber let me drive with it like that. Well wrong!!!

I kissed my car I had to leave my daughters all the way across the country with there mother so I can get back on my feet I come to Arizona we’re i finally got a rental car with my license witch is a hundred percent fine I go down to Uber and they won’t let me work because of them tickets they let me drive on!

Well guess what Uber I have a lawer and like he said we will take this to court even if it takes ten years! I have nothing to loose I hope carma bites you in the butt and…

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Michael Ellis

Apr 9, 2019
0

Gentlemen: I would like to file a formal complaint against one of your drivers who behaved in an irresponsible manner causing me much trouble: 1. I reserved an uber in advance for pick-up at 4:45 AM on April 8, 2019, the pick-up address is 224 W 24th Ave Spokane Washington 2.

I received an email confirmation for the 04:45 pick up 3. I received a text message from the driver, Brian; Washington License BHW2933 had arrived early and was waiting, time was 04:29 4. At 04:35 (10 minutes early before the scheduled 04:45 pick-up) I walked out of my house to the car, only to see the UBER driver drive away. 5.

At 04:37 I received a notice that the driver had cancelled the ride????? I was left standing on the sidewalk without a ride and had to madly try to fine another taxi, not easy at that time,…

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Mandy.winnaar@ominsure.co.za

Apr 6, 2019
0

I applied for a uber on 30th march the monies was deducted but the uber cancelled never got to use the uber. R37 was deducted from my account and didn't get my ride. The driver cancelled. Please let me know. Thanks

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Arnold Breit

Mar 29, 2019
0

One of your Uber drivers continues to park his vehicle, Silver Nissan Altima CA lic # 7SUE551, in spaces in the downtown Campbell garage, clearly marked with signage, restricted to tenants in the 155 office building. 155 tenants pay a price for use of those spaces, so this is akin to petty theft.

This is the SECOND complaint. Please have your driver park elsewhere. Thank you for your cooperation.

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Nichole Paulk

Mar 27, 2019
0

Hello

I utilized uber daily my driver cancelled twice and I was charged $5 charge how do I get my money back ???

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Susmitha

Mar 22, 2019
0

I have placed food in Uber eats. My money was deducted but the order was not placed.

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Jeremy Kessler

Mar 18, 2019
0

The route Uber gave the driver was insane. The usual 15min ride turned into about 46 min

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Anamika

Mar 16, 2019
0

I booked an Uber auto from Garden Apartments Ghaziabad to Sector 19, Noida around 8: 45pm. When the auto arrived at my location there were 2 people in three auto, the driver himself and another man accompanied him. I asked that another man to deboard the auto.

After that the ride was started. 5km, the driver deboarded me and said that his auto has some problem, and he can't start, and moreover started arguing for money, and I inferred that driver was drunk, as his mouth smelt as he was speaking.

As we deboarded the auto within 5 minutes, he disappeared from the scene. I had to face lot of trouble, this incident is not appreciated at all, and I am really disappointed.

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Mohnish Pawar

Mar 16, 2019
0

Hi, My name is Mohnish. This is in regards to a trip I had this Tuesday (12th March 2019). I have paid the bill but still it shows to be outstanding. Since I have paid through cash, I don't have a screenshot of bank/ wallet/ card statement. All I have are the Uber app screenshots. Its really frustrating that I am not able to use Uber because of this. Please get this resolved asap. Will wait for your reply.

Yours Sincerely, Mohnish

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Jimmy

Mar 12, 2019
0

You have a driver by the name of Jamal Dawson in the Allentown PA area that drives for you. He approached me after a ride and told me that the next time i need a ride, to call him on his cell phone number.

He told me that he would use the UBER app to calculate how much it would cost from UBER and then charge me half so he can pocket all of the money. He told me has tons of customers like this and has been doing it for awhile.

You would think that you would not get a complaint about this seeing how i could save money.

However, I have morales and I am a business owner myself. I would hate to loose money this way from a thief like this. If this was me and my business I would fire him, or banish him from ever being able to drive for my company again.

I have read several complaints toward…

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Lokesh Kumar

Mar 11, 2019
0

My grocery shop also give me Tax Invoice for my purchases. But the company like UBER doesn't. This I infer from recent my 4 rides with UBER. When I asked to the cab driver after the trip, I was told that the Tax Invoice would have been sent to your email ID. But even 2 months of the trip it was not arranged and not sent.

Further the UBER is happy to send only receipt to the email ID which can't be treated as Tax Invoice.

Can you help?

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Douglas M Piper

Mar 7, 2019
0

I had my first Uber experience this morning and it was terrible. I had a Dr. appointment at 9:15am this morning at a facility located about 15 minutes from my home. I contacted UBER (I-phone a/c) at approx. 8:20 am.

They responded and said they would be there in approx. six minutes and that it would take about 12 minutes to reach my destination. It is now 10:00 am and they have yet to show up. I have been following the driver on my I-phone UBER map and he/she has been as close as two minutes away and up to 12 minutes away.

At one point the driver was at the intersection of my street and the next cross street an still couldn't find my location. Can't wait to see if they charge me for this.....

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jyoti yadav

Mar 6, 2019
0

i faced an absolutey etiquette less driver who started my trip 3 km before my pick up and did not cancel when asked upon to do so . as a result i was charged INR200 more than the estimated cash .

I infact asked the driver to call up the uber customer care since the customer has no facility to do so . HE REPLIED RUDELY and the kind of behaviour was not at all expected . H e in his arrogant tone asked me to go out the car without paying heed to the issue .

I clearly want my money to be credited and also action to be taken against the driver

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Pallavi

Mar 5, 2019
0

On march 5 2019. I took uber flat share pass and I booked a ride from. Nkouda to gaziabad. I usually book this route ride for around 100-120 as this don't have any toll or mcd tax. But today the uberap divertes on a longer route and took a ride from delhi which is border and has tax. We came so far com of map that going back would have been another 30 mins.

I was charged for that mcd toll and my flat fare went to 224 from 119.. Again similar thing happened while returning . Even again the coat went to 329 from 119.

How is this possible. I have sent messages through app on review my fare but am sure no response would be there. As its a trick to charge more in the of McD and long route.. Great work.so I believe coz I took the pass they automatically placed on a longer distance so that it…

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Brenda Camberos

Feb 26, 2019
0

I never authorized the following transactions I also did to prove of the two $24 dollar transactions. I had my phone stolen so I know I didn't take those trips. Please help. Thank you.

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Liv Watson

Feb 25, 2019
0

Your drivers keep cancelling and your service is unrilable . Amature day here at Phoenix airport .. and it is not getting better it is getting worse.

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Kathleen Borrego b

Feb 24, 2019
0

My ride was 40 $ instead of 16$ that I was quoted when I sent for a ride. He told us he was heading down town afterwards and charged us for that. of 22 miles and charged us for that .

ASSHOLE I'm not going to ever use Uber ever again. All it does is over charge me and NO CUSTOMER SERVICE EVER. Fuck you.!!!

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Ron Dean

Feb 23, 2019
0

Someone open a account with Uber in my name not me please Call ASAP 415-7404866 need to close the account ASAP

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David Taruta

Feb 19, 2019
0

The 1st driver came to building, drove past without picking up and I was charged for the ride. The 2nd driver went to wrong location and again I was charged for the ride. I have filed a complaint and a stop payment with my credit card.

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Saumya

Feb 8, 2019
0

I have booked a cab on 07-02-2019 for my husband, it was showing that he will reach by me around 15 minutes. I called him for the ride, but he denied to come then i request him please come if possible then he replied in hindi "tumko sharm nhi aati hai? - Do have you shame?" how can i come around 5KM distance. I said to him just mind your lounge, is this the way to talk to a lady, I don't have any interest to call you, i booked cab through Uber and Uber has provided this ride to me. Cab drive did not cancelled my ride and when i cancelled, Uber charge 94/- INR from my account. I really do not expect this type of service and this type of uncultured and rustic drivers from Uber. Please take necessary action against him. Here is the driver details:

Tata Indigo UP14 FT5144 DRiver: Santosh,…

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WILLIAM ORTIZ

Jan 28, 2019
0

on January 19 i update my debit card on the system not knowing that i had to wait for the system to verify the new debit card on that same day i contact customer service to find out the status of the payment i wasn't provided with clear in formation all i was told that i needed to allow 1 to 3 businesses days an im still waiting on the amount to be deposited in my account as direct deposit in the amount of 172.95. i need to speak with someone in america my number is 9108902266

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Ronnie Smith

Jan 16, 2019
0

Uber didn't pick us up for scheduled ride & we called for ride which ended up being late for our flight. 00 for Uber ride. 00 Uber cash rebate. They can charge you for a cancelled ride, but when it comes to their mistake and we were left without a ride at the proper time we had to eat the cost of rescheduling.

Something is rotten in Denmark. I have all the emails between us.

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Kathleen D Schaum

Jan 5, 2019
0

On Thursday evening January 4, 2019, I requested an Uber from the Omni Hotel at 1300 Houston St, in Fort Worth, Texas. The driver kept texting me to tell me he was there, but neither nor the hotel concirege service could find him anywhere.

I called and asked him where he was and I realized he did not come to the front of the hotel. I told him that he was in the wrong place. He argued with me and told me that I put the wrong address in the system.

I asked him if we was going to keep arguing with me or if he was going to come to the right place. He told me to cancel the ride with him. 00. Then I put the same hotel address into the system and another driver picked me up in 3 minutes.

I am requesting a refund for the canceled ride because the driver refused to…

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David Osborn

Jan 1, 2019
0

00 for a cab ride. She was not made aware of any increase in price before or once the journey had started. 00 this is blatant theft. You should be ashamed of yourselves. I think you and your drivers should be outlawed from the UK.

I will at every opportunity degrade your company and it’s service.

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Vinod Choudhary

Dec 31, 2018
0

Hi Team, I would you inform a very strange incident which I encountered during my last trip which wasn't really expected at all from Uber. I had booked the cab on Saturday from Versosa to Mira road and while doing so I have already selected Paytm as mode of payment.

But unfortunately the driver still insisted to pay of amount of Rs. 420 for the trip and he was adamant to lience to me so finally I had to pay him that amount. Later on, the Rs. 71 was deducted from the Paytm wallet as well.

So would kindly request you to please do the reversal of Rs. 420 in my Paytm wallet which I have paid extra from my trip. : +91 8169961150 with Uber while booking the ride.

Also please let me know in case of any further details are required so that we can expedite it and solve…

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Double charged !!! Complaint is not on drivers , its your lack of customer service

Dec 28, 2018
0

greetings,

Where has my gift card balance gone!!! I was charged 31.92 for the trip that went straight to my credit card . My Gift card balance is missing . In your instructions it states gift card will be used and a certain amount will be held . There is a full charge on my credit card and my Uber Gift card balance of 13$ and change is missing. BS!!!!!!!! I wan this fixed today . Love how you guys hide behind the firewall and never answer complaints and don't even have a customer service number to call in . This is my second complaint in 2 days and no response . Come Monday if I don't hear from you by today or within 48 hours I will be in my right to file a complaint with Consumer protections .

complaint number 2 Please assist,

I took an Uber ride today which was fantastic. This was a…

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