United Airlines

I was on United Airlines flight#1199 to Orlando which was continuously delayed. The United customer service staff and attendant continually mislead, lied and rudely gave us faulty information. We are now stuck in the airport with no way to get home because all the shuttle services are closed at 3am.

Thanks United for getting me written up atwork and standing me at the airport.

On April 11, 2015 I and my family were on flt. 336 to Ft. Lauderdale, FL. I upgraded to first class only to find my seat was broken and would not recline at all! Not only did I have the wall in front of my (seat 1F) but was terribly uncomfortable the entire flight.

The flight attendant gave me the sheet with the serial number of 11yp 1dzi 30025 40250 to put on this complaint. My mileage plus # is EH065392. Confirmation # nkm4n6. Originally is was in 1A but gave it up to a husband wanting to sit near his wife.

My kindness to him resulting in that broken seat! My ticket # is 0162433137464. My family has always used United and we are all mileage plus platinum members. I would appreciate your response to my issue immediately as I am booked again to travel on 6/5 to LAX with my family using…

United airlines changes my flight time by over an hour. When I called to change my flight they charged me $400 to change the flight for two people. now it's $1000!!! How can they change without and repercussions but if I change it costs me $400! Absolutely ridiculous!

I flew in from Buenos Aries to Houston with a connecting flight to Denver. Two flights have been canceled, didn't get on a standby flight. I am going to spend more time at the Houston Airport, then my flight from Buenos Aries.

It is dishearting because I was on my way to the Colorado Rokies home Opner!!! I am waiting for another standby fight with little hope of getting on. I do have a confirmed flight at 4;30 PM. 5 hours.

My son and I flew with your Airline to Palm Springs on February 2/15.

However we did not make it that day to Palm Springs and were diverted to Chicago (we were compensated, and were very happy with the accommodations).

However when leaving Palm Springs on Feb 18/15 we arrived on time to the airport where we were checked in. We then waited at our gate, all signs said on time.

However this was not the case. I had to wait in a long line only to be told we would not make the connecting flight (Denver) as our plane was late. We then had to change our flight (time and day).

My son and I ended up having to stay another night in Palm Springs (with our own accommodations) and arrive back at the airport for 5am. I did not make it home in time for my shift at work on the 19th and had to call in.…

Flight 4249 from Newark to Syracuse was cancelled on 4/4/15, due to wind. United personnel informed my husband, daughter and myself, none too politely, that we could get a cab, at our expense, to JFK across town to perhaps catch a flight to Syracuse from there.

However, they offered us no assurance that that flight, too, would not be cancelled upon our arrival there. This was not truly a "weather related" cancellation, because larger aircraft were flying, and we certainly did not choose to fly to Syracuse in the smaller commuter aircraft that they had assigned for the flight.

We found ourselves stranded at EWR after a long day of travel, having started out in Venice, Italy that morning, with a layover in Frankfurt, Germany. United personnel were NOT helpful or even very pleasant. With no…

i had a horrible experience with United from the jump. I purchased my ticket and tried to change it due to my grandma's quick and aggressive cancer related health decline. United is only about money. I get that they are a business but somewhere there should be compassion.

They have no bereavement support. This solution was for me to pay a $200 change of itinerary fee and any difference in the change of fare. They kept offering trite, insincere apologies with the excuse that it was spring break season, as if I am Gid and can control my grandmother's health decline.

I was unable to pay any of the exorbient rates they wanted me to charge due to my teacher's salary and my family couldn't really help due to preparing for funeral. My grandmother went from having 3-6 mo. to live to having 24-48…

My wife went to el salvador last week on one of your flits and when she got to el salvador she found out that someone took a tablet pc from har luggage. You need to check your employees to see if they are stealing from united airlines.

We were booked on a direct flight number 1663 from Chicago to punta Cana. It was to be a four hour flight. After circling Miami for two hours we landed at Palm beach airport in Florida. We were stuck there until midnight because they had to fly new pilots in, and they could gnot anyone in for hours.

We have been traveling for 14 hours. We have lost a full day at our all inclusive resort for the four of us. We would like a full refund for this flight. As premier members we expect better of United.

The whole situation was handled very poorly. Please email me back.

To whom it may concern. Monday March 2nd at 7:55 am I boarded flight To Las Vegas. I sat in seat number 37E. I am 6-2 inches tall. There was no leg room my knees were jammed into the sharp edge on both sides of the seat in front of me. It was a full flight. I complained to the Stewart but there was nothing that they could do be cause the flight was full. It was excruciating the pain to my knees lasted two days. I had a difficult time walking that day and the next. I left the ASD show at 3.10 pm the first day. I just could not continue to walk. I have never had an experience like that with United. The gentleman next to me in the window seat was 6.5 inches tall and he was not happy at all. I have sudo gout and my knees are already inflamed.

It is not fair to allow such a small amount of leg…

I have called in about this, and she told me i had to fill out this form. My party of four that is flying upset and mad. We have already lost $300 because our flight time keeps changing. We was suppose to arrive in FL around 11. We had plans at 12 Noon, 1 PM, 2 PM. Now these plans have been ruined because United changed our flight time. Now we have a 2 hour overlay in TX. As customers we are very un-happy with the company right, because we heard so much great things but now i don't know. This would be different if we didn't have plans, but we do. We have call the places already, and we can get our money back for being late.

We feel that their should be some type of compensation for the four of us because our flight has changed three times. Now we have lost money already, that we can't get…

After phoning united airlines before i booked my ticket i was informed my dog would be no problem to take as they had room on the said day, just book the ticket and phone us back to book the dog as excess baggage, so i spent my money. 900, one way with their pet safe program, more than my own return ticket, i am now having to spend money i do not have or have to leave my pet behind, this is outrageous and i am sickened.

1 they said nothing about this on the phone, 2 i was transferred to so many phone numbers which also cost me $50, then to add a insult to injury, no one has confirmed the dog on the flight!!! to top off this charge another has been added for a rest stop another $150 to $200.

Plus they will only take a credit card, this is crazy.

What is the protocol for duplicated seating assignment? On Feb. 16, 2015, I was en route to New Orleans from Los Angeles, via a layover in Houston. " I took out my boarding pass and sure enough I'm in the correct seat.

The white male attendant then took my ticket, not theirs, and proceeded to have my boarding pass reprinted, so that I was reassigned a new seat. Upon returning to the plane, he handed the ticket to a female attendant who proceeded to hand me my newly printed boarding pass w/a new seat.

At this point, I am pissed to say the least. I told her that I was first to board the plane, first to settle in my assigned seat, and in no way was I going to move because if anyone had to give up the assigned seat, the…

Last Sunday night we were returning from Las Vegas with a brief layover in Denver (final destination Billings MT). Our plane was late getting our of Vegas due to a United Airlines Error. Our flight was a mere 15 minutes late getting in to Denver, but due to another error we were delayed getting to our gate. They changed our arrival gate from B22 to be B26, there was a plane at B26 that we had to wait for to taxi out. Ultimately we were approximately 25 minutes late getting in to Denver. Our layover was to be 27 minutes. Once we made it to our gate it was obvious that it had left without us. This was the last flight out of Denver to Billings for the night. There were 12 other passengers on the Vegas flight that missed the flight to Billings.

Was it too much for that flight staff to wait…

My husband and I had reservations on UA 3949 from Newark to Burlington on March 3, 2014. This flight was canceled, we received no compensation and needed to spend the night in the airport. The reason given was because of the weather and certainly the weather in Newark was bad though United was still sending out flights.

I believe that weather was just and excuse. We believe that the flight had already been canceled 24 hours earlier which was the reason that we were not able to print boarding passes 24 hours before our flight. In addition, other carriers were flying into Burlington on that date.

We would like compensation in the form of a refund for this trip or comparable.

i was traveling to Florida with my daughter and husband. my daughter was unable to travel with us due to her health. i called to cancel her flight.. at that point i was on hold for 30 minutes waiting for someone to get on the phone to cancel the flight for me..

i call back united after again attempting to go online, but my conformation number is now invalid . the original one they cancelled and the new one in the reg seat. so i am now on the phone again for over 1 hour awaiting the results of this…

I am beyond angry and disappointed in my experience as a customer. I had a flight for 2/4/15 Denver to Munich (UA910, UA8854). I had a return flight 2/24/25 Istanbul to Denver (UA6899, UA8878). When I arrived at Istanbul Airport, Turkish Air notified me that United TOOK ME OFF THE FLIGHT.

When I called United, a rep notified me that the computer system was down and would not be up for hours. Therefor, I had to miss my flight! After many hrs, I reached a 2nd rep and she put me on in the middle of my sentenced because she apparently had no idea what she was doing.

The 3rd rep I spoke to accused me of missing my Munich flight and was disrespectful. The 4th rep I talked to, “Joe” (he told me he could not give me his real name) for 2 hours trying to get another flight, eventually re-booking me…

I'm 6'8. I'm on flight ua5396 on mon feb 9th flying to Fort Wayne in. from Chicago at 12:45. I set in my assigned of 10b. All passengers were aboard. I ask to move to an open exit isle seat. The stewardess said no.

Company policy is no unless you pay extra for those seats. Really??? Wow??? That's certainly some greed over common sense!!!

I purchased a ticket from memphis, tn to newark, ny, on unitedflight ua4411k/ date 1/15/2015, from there to beijing people china, on flight us89, then to yichang, china . When i arrived at airport in memphis, tn. I checked my bag.

I was told the plane had a problem, and i was going to miss the connecting flight to ua89 to china. I was given the option of flying the next morning at the same time. The next morning i was told my bag had gone to newark on another flight. It was not there.

I have called united over twenty times, told the first 2 days my bag was still in memphis, tn. My father and mother went to the airport, got with the supervisor of baggage, she called newark and was told the bag was there, and they would put a rush on it and send it on to china.

We called the toll free…

If you think that I will go away after your shoddy treatment I will not. I am still demanding explanation and compensation for being treated as I was on the 2nd of January on flight UA142. And to make matters worse the next day when I approached your customer service booth checking on the status of my luggage I was told that it's on ground and will be traveling with me ANOTHER LIE and you all know that according to FAA my luggage is not supposed to travel on a different flight or ahead of me.

When I got to Nigeria after waiting forever for my luggage to come out of the conveyor., only 1 bag came out later I was escorted to another area at the airport where my luggage was kept because it had arrived the previous day. I had a 50lb bag reduced to nothing all the wedding gift were gone a lot…

m. m. m. on December 19,2014. m. m. Had made prior arrangement to have a service pick me up at the airport; had to call and tell them my flight would be delayed. Flew United years ago at that time it wasn't that much of a hassle.

Wondering if I should even venture flying United again!