United Airlines

Made a reservation weeks ago on a flight from Burlington, VT to Washington DC. Had an early morning flight to arrive in DC during daylight so that we could rent a car to our final destination. We are an elderly couple not used to driving at night, especially in an unknown area. We received confirmation and a boarding pass the afternoon before the flight. Two hours later we received an e-mail saying the flight was cancelled. There was no response available or phone # or instructions what to do next. After finding a United # and being put on hold we were told there was no crew available.

I can understand cancelling a flight for weather, or mechanical issues, but cancelling for lack of a crew is unacceptable. Yes we were given a new flight on American, however it gets in well after dark. We…

On 8/11/15, I arrived @ O'Hare Intl Airport @ 04:29 PM, United Flight 679, where I was to board my connecting flight@ 05:41 PM on United 6506 for James M Cox Dayton Intl Airport. From the time of 5:pm Chicago time, to the time of 9pm, we flying customers were informed repeatedly that there was a mechanical problem with our connecting air craft.

Finally @ nearly 10pm, we were told that our flight had been cancelled due to the lack of air crew to fly us to Dayton, Ohio. " To top it off, the remaining passengers had no luggage access, slept in airport chairs, and remained uncertain until morning to book another flight out.

I was forced to book with your competitor, American Airlines, @ 11:35am. We were treated disrespectfully in this incident and need to be reimbursed for this unacceptable…

I was to headed to Denver from Kansas City for an award ceremony. Flight was to leave on the 21st at 9:10. After waiting over 6 hours the flight was cancelled I missed the whole thing that I had worked 12 months for.

When I asked for help even when I was already late, I was told file a complaint. Worst customer service I have ever had. 00 was given for lunch, REALLY. I was out of a days work and a great time.

I think you owe me more than a contact customer service.

My departure DJP78T Sept 22 with service dog been taking him for 7 years,no problems. Then united airlines wants a form, letter from Doctor about my anxiety problems that the dog helps me out to relax Send it out Monday nite waited for call none, then I call Thursday and they said it was denied because of no date.

I went back to Dr and they try to fix it, and I call to talk to supervisor and what I had was right, the date was on right side of letter, they did not see that, all the trouble too wait on phone and running around for no reason, please fix the problem that you don't have to go thru so much, did not need it

I have written a letter addressing my complaint and so far have not gotten a response from you. So now I am using an email. Our party of 6 arrived at Denver INTL from Vancouver on 7/29/15. Upon arrival we found out our flight to Saint Paul INTL, Minneapolis was cancelled due to mechanical problems.

The lady who helped us book another flight for the next day, told us that we should submit our hotel bill with an explanation to United Airlines and they would reimburse us for that cost. I submitted the bill and the letter of explanation as soon as we got home and have received no response from you.

The flight # was 669 going from Denver INTL to Saint Paul INTL, Minnneapolis on 7/29/2015. Again, it was cancelled due to mechanical problems and we had to stay overnight in Denver as a flight out…

I can't believe that you would not allow a person in a wheel chair access to your club after I personally upgraded her ticket to a first class seat. You did not even offer this individual food since it was less than a 3 hr flight??

You also did not have blankets available in first class?? Anyone who is on Coumadin will tell you how they are sensitive to temperatures (they easily feel cold). This is a "no-brainer". I am now disputing the charges on my card.

You are lucky that this individual doesn't place a lawsuit against you for discrimination of the handicapped, aside from being oblivious to basic medical needs.

I have been flying with this company for some time. and it was 6 PM and I had no place to stay. They would not offer me a hotel room and told me that I would have to 'crash' some place in the airport.

I had NO guarentee that I would get a flight the next day, so I was really on my own. They made no attempt to get me a replacement flight that day, they basically threw me under the bus. This company sucks.

I recently took a trip with United Airlines Departure Aug 7, 2015 Flight #1612, return flight Aug 16, 2015 Flight #1640. I am blind and require assistance when traveling. I was not assisted and left at the mercy of strangers to help me.

I almost missed my flight on both trips. I was left in a wheelchair unattended for 3 hours. No one offered to help me in any way. It was the most frightening experience I have ever had. I have traveled with other Airlines and never had a problem like this.

I have contacted the corporate office several times and still have not received a reply back. Something needs to be done about this so no one else has to experience the terror I have gone through.

Lost my luggage, broke my items in carry on, had to check in at flight bridge...customer rep got smart mouthed, said it was my fault and i was being reimbursed... I still have recieve ed ni call back about anything..

UA Flight 1627 August 1,2015 EWR to MBJ - I had the worse airline experience in my life. Your Flight Attendant Diane Gordon was extremely rude to not only my disabled mother, myself and other passengers. Diane "snatched" a form that I was trying to fill out for customs and immigration.

Diane misinformed the entire aircraft/ told everyone to fill out only one form per household/ then as we exited the aircraft she corrected herself but was snippet in providing forms. Diane was unprofessional when it came to selecting meals/ I asked about choices and she rolled her eyes and told me/ "this is only what I have for you".

" I then provided proof of our Travel Agents request and Diane responded, "Well it is not of my manifest". Overal very argumentative, combative, horrible customer service and…

I was on flight 4502 Nashville to Houston 8/9/2015 6:16 - 8:25 My husband and I were in seats 4C-4D I was in D. The stuerdres came by serving drinks talking and not really looking at what she was doing.

The ice was in water which ended up in the drinks. We ask for ginger ale and as she set mine down on the front end of the tray it slide off into my lap. I spent the whole flight wet and very uncomfortable.

If she had put in the round holder it would have been fine. She said sorry the tray is slippery here's some napkins and off she goes. Never come by the rest of the flight. I was so mad I just sat wet in my seat waiting for a little concern from her. Never happened.

Even when we left the plane not a word, I fly a lot over the years and never dealt with a employee of United with such…

On July 8, 2015, my mother, aunt and granddaughter and myself flew out on the 2:24 flight from Rochester to Newark. Our flight was routed to Scranton, PA because we could not land at Newark. After several hours, we were flown back to Newark and both Orlando flights had departed and no others that night.

We ended up being flown to Jacksonville, Fl and had to rent a car for $213 and drive to Sanford or spend night in Newark without clothes. We arrived home at 4:15 that morning. She is a diabetic and has high blood pressure.

Later that morning, I had to go to the Orlando International Airport to retrieve our luggage, pick up my car and return the rental car. It was the worst experience I have ever gone through. By the time we arrived home, fluid and lots of swelling was in my mom and aunts…

United is by far the worst airline flying. We were going on a cruise out of Seattle on 06/21/15. We flew from San Diego to San Fran to connect to Seattle and our cruise. Flight 1964 never showed up and we were continually told it would show up.

We ended up missing 2 days on board ship. We flew to Juneau and stayed in a hotel at our expense and joined the NCL Pearl @ 3:30 Pm on Tuesday. In addition NCL is charging us $398. for a shore excursion even though we were not on the ship to take it.

I would rather walk then fly United again.

My daughter flew from San Francisco to Okanawa with a six hour wait in Tokyo she has been waiting eleven hours with a three year old and a six year old why didn't your airline supply them with a room and a taxi and meals after paying three thousand dollars for tickets don't you think your company can supply that

Iam filing this complaint due to not knowing what really happen and why you cancel at last minute. Cargo call myself and said air-conditioning was not working in cargo so Bolt couldn't fly I either went all the way back to2 hrs. pit. or rebook.

Rebooked him for a afternoon flight that left the customer going out late at night to get puppy there not happy. Iam not happy because when customer called someone from pet safe told her the Bolt just didn't get loaded.

If we have to have our puppies there 2 hrs. early then why didn't you know something was wrong with the plane. Respectfully, Terry lippert AWB 46359751. MALTESE PUPPY BOLT

For the long flight from Amsterdam to Chicago, flight #908, seat 39A, on July 19th, 2015, I was unable to use the overhead light nor to plug into the arm rest for audio. Apparently, it was not functioning. The flight attendant tried unsuccessfully to get it to work, but to no avail.

Reading and doing Sudoku puzzles were impossible to pass the time. The serial number on my complaint slip given to me by the flight attendant is: 18y2 10yw 48427 21284. The reference number on my ticket purchase receipt is: 052-070715-5200-052.

Otherwise the flight was very nice -- smooth, the attendants were pleasant, and the food pretty good. Richard H. Chatelain 7732 Tomahawk Road Prairie Village, KS 66208

UA1571 IAH - RSW July 14, 2015 Depart 7:13 PM IAH / Arrive 10:29 PM RSW Seat 24A

Being a military veteran, I really enjoyed on the seat back TV screen of how much United Airlines appreciates and hires military veterans that was on before the safety briefing. The three stewardesses, one Black, one Oriental, and one Caucasian.

Now the complaint:

When the snack cart was going down the isle was attended by the Caucasian stewardess. She was looking from side to side to see if anyone wanted anything. When she looked at our row my wife and I, who haven’t had anything to eat since 6:30 AM, both held up our hands but she kept going by. I had the magazine that showed what snacks were available. When she seemed to be bypassing us I taped her on the arm because I didn’t want to have to call out to…

Dear Customer Care,

Ticket numbers = 0167616583405 and 0167616583406 Arvilla Combs and Jayden Combs

On July 1st 2015, I was traveling with my grandson who is 7 years old. The day started off great as we arrived in Newark at 7:30 am. We checked in all was fine. I printed my boarding passes the night before as traveling with a 7 year old can be a little hectic. My boarding pass acknowledging my flight said UA240 gate C101. I received a text message stating that the flight would be delayed after waiting for the flight to depart i took my grandson to the bathroom however when i returned to my gate C101 i noticed that the gate had changed to gate 90. We unfortunately, made it to the gate and the plane had boarded to Ft. Lauderdale. I was told that the flight was overbooked and that i could…

Our flight was cancelled last minute, which I understand things happen but #1 I missed my interview, #2 The meal vouchers that were given to us did not work at the hotel, #3 When we flew to Chicago the next morning our flight to STL was again delayed by 3-4 hours. Worst experience ever. My children fly alone.

I couldn't imagine this happening to them while I was not there.

We got bumped from our flight in Denver to New Orleans, because the plane broke and they sent a smaller plane that held 20 less people. We were told that since our fare was so low that we would be the first to be bumped.

If she would have explained the amenities you get for volunteering it would have changed things!! So they bumped is off the flight and said they could get us to New Orleans via Newark!! And be there at 6 Sunday night.

So we agreed to do that. Then 5 min later they said that was not an option anymore that we would have to spend the night and catch the 9:55 flight Monday morning. So we stayed in the very nice hotel and enjoyed it.

We woke up Monday morning got to the airport at 8 am. And sat and waited like they told us. They said our flight was 100% confirmed. My wife…

Our flight 117 at 3:10 pm from Newark to Hong Kong on 05 /29/2015 was broken. This flight was cancelled. We waited for the rebook until 11:30pm. the next flight on 05/31/2015. On 5/29/15 we slept in Holiday Inn hotel at the Newark Airport.

20 plus food fees about $60 for 2 people( my husband and I)We would like to ask for the lost back. Thank you.

On my June 9th flight from San Francisco to Lebanon, NH, United Airlines failed to transfer my luggage to its subsidy Cape Air for the second portion of my flight. Cape Air staff in Lebanon, NH were very courteous and helpful in kicking United's lazy butt and getting my luggage to me.

On my return flight, my scheduled flight was delayed for over three hours due to maintenance issues. The United Customer Service person switched me to another slightly earlier flight but failed to get my luggage changed to the correct flight. When I got to SFO the United crew in the luggage area were very unhelpful. One of them finally gave me the correct form but my luggage was not returned until the next day.

This is the third time United has lost my luggage in two years and the second time they delayed…

I booked a flight back home to Seattle,called Goahead tours to tell them of my dilemma they talked to UA and informed methat there was a flight to Zurich 992 and I could connect with Sw iss Airlines flight LX1616 to MILAN. A few UA supervisors came to the UA desk and told us they had hotel vouchers for us.

I had called the Holiday Inn several but no one answered. S ome of my clothes were still wet when they let the luggage out on the tarmac in Newark. I had to take a cab to Lecco which cost 185 Euros.

O n my back to the states my flight 971 was delayed missed my connection in Chicago,new flight 1110 leaving Chicago at 1030 pm. I get back to Seattle about 130am to find out my luggage is still in Chicago file SEA67478M i want some compensation for my ordeal Daniel SULLIVAN 2063648313 i…

My wife was denied boarding in Cancun Mexico, because she had foot surgery and was unable to walk up the steps, after they had changed the gate. We were also in First Class, and treated my wife with disrespect because of her limitations, and embarrassed in front of all the passengers.

She was denied access to the plane for the following reasons: 1. They don't have time to try and get her on the plane: 2. Because she cannot walk up the stairs, the only recourse they had for us was to book us on a different flight, but then again there was no guarantee that the plane would be assigned a gate with a jet way so

we would be exposed to another re booking. Since we were traveling as a family I asked that the members of our family also be re-booked on whatever flight we were going on. I was told…

I sent a letter on June 10 to the Chicago office and following up with this e-mail.

Ticket Number 0162449028177 Traveling from Reagan National to Dominican Republic and return. My complaint is with the return flight. For my return flight from the Dominican Republic, I arrived early for my scheduled flight No. UA1484T leaving the Dominican Republic (POP) to Newark, NJ and then to Reagan National Airport in Virginia. Upon checking the electronic display in the terminal, I noticed that the flight was delayed 30 minutes. After a short delay, we boarded the airplane to Newark, NJ.

Here is where my frustration reaches its peak: When we were approximately 45 minutes from our destination, we were told by the pilot we were low on fuel and would have to change courses and fly to Dulles Airport to…

After cancellation of flight due to weather in Chicago needed to switch airlines to get home for my work and Kevin meds. Stay at hotel to return next day. We were to leave at 11:45 Didn't leave until 6:30. When boarding we needed to get the seat switch with other people to be where Kevin could sit and not disrupt the aisle passage.

When we arrive at Ohar They did not know that we needed wheelchair assist. If the captain had not pushed Kevin in wheelchair we would have waited for. Get to gate was told that when we checked in at Springfeild that we didn't say we needed wheelchair assist 15min. on the plane.

That we would have to wait for assist Kevin was feeling sick so needed to get to bathroom told the lady to tell assist that we would be at bathroom. Came back no one was there ask what…

on two different trips to costa rica I had to pay for my baggage I ,payed using by my united miles cards. I would like to be reimbursed.

Also I was told to complain on my april 15 at a specific area, by doing so I was late for my flight,but I sat in the first row for my departing flight and never heard is announced and after 10 or 14 minutes I went and asked when it was boarding and they said it was too llate.

Could not someone come and speak to us why we were waiting. I arrived late and had to reschedule my trip back because I has missed the cut off form my health treatjent. that caused me to stay longevrand additional two hundred dollars.

I have a physicians note to prove that also.. Not to mentioned additional expenses for car rental. to top it off Chase cancelled my credit cards…

My family and I planned a vacation to Maui leaving on June 3, 2015 - we had booked our flights over 5 months prior to our travel and planned it so we would arrive in Maui around noon on the 3rd. We boarded our plane in Minneapolis at 6am on our way to LAX to catch our connecting flight with about 1 hr between landing and heading to Maui.

We are in the air for a little over an hour when the pilot announces that we have to return to Minneapolis because the deicer is not working - hello but don't they check these things before they send the plane up? Of course they couldn't get us on another flight til after 9am which meant we missed our connection and didn't get to Maui until 9pm on the 3rd - lost the whole day. We do understand things happen but we were glad we made it and were just going…

On 6/11/15 I booked flight from Moline, Illinois to Sacramento for $636.70. Later in the day I tried twice to book this same flight for my husband online and was kicked to your page that said I needed to call an agent. After calling twice because I couldn't understand the agents I still didn't have this flight booked. The next day I went online to book only to find this exact flight had gone up to $889.20. Calling your agents several times again explaining what happen the previous day and getting no customer help. Is there anyway I could get some compensation on these flights as I feel I was kicked out of my online application twice in order for me to have to pay the higher fair.

Thank you. Linda Powers

Wheel chair problem ID # 2526479 Why after 3 week I have not heard any thing from your company . I feel that the wheel chair person was wrong , I bet you have many complain about the flight from Detroit to Denver on May 21 2015 I only had to walk to a difference gate then back again only to say my chair was cominhg and never did they left me there until every one was on board

Flight #1180 on 5/29/15 from ORD to DFW. I was to have a wheel chair for my husband upon arrival at ORD.

However, we found that due to construction of the upper drop of level we were dropped off at the bus terminal on the lower level. This was a very long walk for a man who has neuropathy in both legs.

After struggling to get up to security, we then were able to locate a wheel chair. Upon talking to the United worker at the gate desk, I explained the situation to her and she supposedly made a notation in the computer system that a wheel chair was to be waiting for him at the destination of DFW.

Guess what, no wheel chair in sight so he was forced to walk to baggage claim. VERY DISAPPOINTED!!!! Flight #UA722 on 6/l/15 from DFW to ORD. Again no wheel chair. Upon asking an airport worker,…

I am a Premier Gold member, a benefit that I received from my Husband's Million Miler achievement under the Continental Airlines OnePass program. I want to take this opportunity to share with you my recent experience when I requested assistance for my 90 year old mother who will be traveling with my husband from Guam to Maryland next month.

I called the 1-800-228-2744 for Disability assistance line from my home number (671-649-0410) to request assistance for my mother on the 22 hour flight that makes connections at 2 large airports upon leaving Guam and on the return to Guam. Though my mother can walk, she can not walk the distances involved in transiting between gates at large airports like Narita, Chicago, and Houston. I did not think this would be a difficult request to make given the…

Yesterday arrive to mexico, and my baggage is broken for the bad managment....

Yesterday arrive to mexico, and my baggage is broken for the bad managment....

On our recent wknd trip from CA to MI via and stopover in Denver, which was booked through Travelocity, our DENVER leg was canceled at the last minute by UNITED due to over hrs by the flight crew? By the time that we got the message from Travelocity we had returned our rental car and were checking in and then stuck in Orange County for 11hrs.

THIS IS WEN IT WENT DOWNHILLl 1- the flight was canceled due to lack of hrs for the flight crew. 2- the "customer service agent" went on to tell us that Travelocity was to blame as a "third party agent" for the lack of information, 3- The "customer service agent" was unable to find ANY flights out of CA to MI (even with stops) the rest of that day 4pm PCT! "REALLY?

As we stood in disbelief my wife went over to the American Airlines desk (who we flew…

On our recent wknd trip from CA to MI via and stopover in Denver, which was booked through Travelocity, our DENVER leg was canceled at the last minute by UNITED due to over hrs by the flight crew? By the time that we got the message from Travelocity we had returned our rental car and were checking in and then stuck in Orange County for 11hrs.

THIS IS WEN IT WENT DOWNHILLl 1- the flight was canceled due to lack of hrs for the flight crew. 2- the "customer service agent" went on to tell us that Travelocity was to blame as a "third party agent" for the lack of information, 3- The "customer service agent" was unable to find ANY flights out of CA to MI (even with stops) the rest of that day 4pm PCT! "REALLY?

As we stood in disbelief my wife went over to the American Airlines desk (who we flew…

We showed up for our flight completely checked in online and their system went down for thirty minutes causing us to completely miss our flight because we were unable to check our bags in a timely manner. Worst customer service ever, the attendants had nothing but attitude and took no responsibility for their part in the issue.

I have flown with every other airline and this is the only time I've been treated like shit by someone that works for an airline. I will never be coming back to united, worst experience ever!

I booked a ticket through Farebuzz on United Airlines, Port of Spain Trinidad to Calgary Alberta. After checking in early and clearing customs I was called over to the ticket desk and told I could not board the plane with no further explanation.

I then proceeded to inquire what this was about as I have always gone through the States with no problems. One of your customer service agents assured me they would look into this and get back to me. An hour later still no answer, the flight has left and everyone gone from the ticket counter.

What kind of airline are you running? This was very unprofessional to say the least , if I am not able to board a flight for one reason or the other, should I not receive some kind of explanation or be told what to do next. I completely understand that…

I boarded flt #ua3454 on 4 may from bdl-ord. gate #21, @ 3:42p, seat #9d. @ this time I informed gate agent I would need a wheel chair when deplaining @ ord. Also 15 minutes before wheels down, I informed the flight attendant that I would require a wheel chair when I was deplaining. NO CHAIR WAS THERE OR AVAILABLE!!?. I hobbled out into the terminal & found NO attendant/wheel chair. So NO CHOICE!

I found my own way to the customer care desk after another painful hobbling experience. Althrough this walking experience, passed many United Airlines personel who utterly disregarded my hobbling with total indifference. At customer care desk I also requested a wheel chair. After attendants made numerous calls, no wheel chair to take me to the bus transportation to south suburbs.

After 30…

My husband is a contractor for the military. He has orders from the government for us to move to Japan. I called United Airlines Saturday, May 2nd for the first time to inquire about our luggage restrictions. i was told that since we have orders we were able to take 4 bags.

Today, he checked in and was charged $400 for his third bag. I called after he told me that I could take 4 bags when I flew on June 2. I called United again today, May 8 and requested the information again with the hopes I could get it in writing via email.

I was transferred to someone who spoke English as a first language (no other person I talked to fully understood me maybe? ). The lady I was transferred to was RUDE when I told her what I was told and the outcome with my husband's check-in. She…

Had booked a flight and chose seats when reservation was made, when I handed the desk person my boarding pass, she informed me they changed my seat so a family could sit together. I am a tall person and never would choose a middle seat, always a aisle or window.

And the girl to my left had a pillow and blanket and curled up and had half her rear end on my seat as well. None of this should have happened, large people should buy 2 seat, I paid good money for this ticket, and why was I inconvenienced?

Didn't want to cause a seen, but I should be refunded something, and or partial voucher for next flight.

I was on flight 218 from Honolulu to LAX. I boarded the plan at 3:10pm and was in the plane until approx. 8:30pm. I was then told to leave the plane and go back to the gate. 10:30pm and was told the flight was cancelled. This was April 21st.

I did not arrive in Philadelphia until April 23rd, This was the worst flight have ever been on with United.

I'm a new traveler who had a most unpleasant experience with American Airlines. My girlfriend and I where waiting at our posted gate for our flight waiting to be boarded.There was a lot of confusion as the flights had service crews making repairs to the planes when we noticed that our flight wasn't being called. We checked and were informed of the gate change which was too late for us to make the flight.

I believe a ticket should not have a gate posted on boarding ticket if changes are made after you land. Why post anything which was confirmed by your customer service department as being something they ask for to be changed as that seems to be where a lot of issues are created.

If the tickets are posted with gate numbers and they change and the airlines notice that passengers are…

My friend and I were traveling to Costa Rica on Thursday 4/23/14 LaGuardia, flight 706. I will say this was the absolute worst experience I have ever had with an airline. While being seated, I was told I had to check my carry-on bag.

There were no less than 10 open seats on the plane and the flight attendants were less than hospitable. I was told that I was holding up a flight, one leaving 5 minutes early, because I was trying to ask the attendants to check an overhead compartment, something they had not done once.

I had seen a laptop and a jacket in an overhead and nobody thought to ask that passenger to move it under the seat, where it belonged. I was incredibly inconvenienced as I was on my way to a wedding and did not want to spend time waiting for luggage. The flight attendants were…

I was traveling with my fiance and my sister who is disabled. I called the airline ahead of time to make sure I can use her wheelchair and have her board first and get off first due to her blindness as well as other issues.

They said it will be no problem for that is usually how it goes first on first off. Well we boarded on 04/24/2015 out of Newark and they did not board her first in fact they must of boarded 20 people on first before her even though we told them she needed to get on first.

Then they put her wheelchair in with the luggage instead of leaving it on the plane with her to needless to say she was the last person off so the isle was very congested and very crowded with people and luggage all over the place. On our trip home on04/26/2015 she boarded first but again we had to…

I bought three round tickets from Monterrey, Mexico to Hong Kong, two hours before the first flight my itinerary was cancelled, then i have to change every thing loosing money and time of my trip. In the return flight mu baggage didnt arrive at my destination, making me spend another night at Monterrey, and still don't know if i will find my bag. In total i lost about 1,000 dollars for this service.

On February 19, 2015, the flight 707 from Fr Myers, FL was supposed to depart at 7:32 PM. It didn't depart until 3 HOURS later!! Me and my wife had 1st class seats (confirmation #E4B1PJ). On this flight, I was NOT given any food.

The explanation given was that it was never loaded onto the plane! Seriously!!! That is a serious health matter. And when my wife and I pay for first class seats, we expect first class service. In addition, the Wi-Fi was inoperative for the flight!

Another commodity that affects everyone, especially those planning on working on the plane. Due to the absence of these basic necessities, and for what these 1st class seats cost us, we expect to be generously compensated!!!! I will not be using United Airlines in the future.

They are the worst airlines out there!!

On 03-30-2015 I flew into LAX from HILO on flight UA 1706. My connection was flight 1269 leaving at 10:15hrs. I checked the boarding times on the board in the airport and on my app from United and I was schedule to board the plane at gate 72.

After waiting for the boarding call I learned the flight had been moved to gate 80. I did not have a overhead call or hear a scheduled gate change announced . )So i went running to that gate and it was closed for boarding but the plane had not departed yet.

I was not allowed to board. I then had to go to customer service and reschedule my flight for flight 1483 on standby to…

I needed to convert my ticket from a return flight to a one way flight, as I was flying out a week earlier with work, who had already booked a ticket for me. I wanted to keep my return ticket as I was going to stick around for a vacation afterward.

United charged me £580 to cancel my outgoing ticket!!!! Their reason was that a one way flight was more expensive. This is ridiculous as I had ALREADY PAID for the return flight - I simply didn't want to use my outgoing ticket.

When I suggested I keep the outgoing ticket, and they just notify the desk that I wouldn't arrive, they point blank refused. I had to pay in the end or would have ended up stranded in the USA. I feel absolutely ripped off and like I've been mugged.

Way to many items to convey in an email. I have had now back to back HORRIBLE experiences with multiple flights with you. I am beyond shocked at what I have experienced.