UPS

I submitted the following complaint this past Tuesday morning (March 5) and only received an auto-response - nothing more. Never contacted and now submitting it to the UPS Corporate Office

Dear Manager/Supervisor of UPS Store 6723:

My wife and arrived at this store (Pleasant Grove Blvd, Roseville, CA) around 8:35 a.m. this morning (Tuesday, March 4, 2024).

The customer service person on duty was rude and completely unprofessional.

I was returning a package from Amazon. This item was in its original product box (unopened) but did not come in a separate (second) box. It was wrapped in clear plastic when it arrived.

In a sarcastic tone, she tried to direct us to use the self-service kiosk which we have used in the past.

Then she indicated we needed to buy a box to return the item.…

Called customer service because they couldn't deliver a package, citing "incomplete address'.

However, the call representative confirmed that the address was complete based on what was on the label and what I provided. When I asked her if she could tell me the reason for it being undeliverable, she said that it was because the address was incomplete but when I asked again if the address on the label shows up as complete in her system, she said 'yes'.

When I asked for options on how I can help to make sure it shows up as complete next time (even though she confirmed it was complete), she hung up on me and marked my package as undeliverable and that no further UPS agents would be able to help so I couldn't even call back to ask for a different representative.

What kind of customer…

to the wrong house. They took a picture of delivered package and sent it to me saying it was delivered. I have no idea where this house is! Because they delivered it they say they are done. I have talked and emailed for 6 days and get nothing.

I would like to submit a formal complaint regarding issues and delivery service. I reside in Jefferson Parish in the State of Louisiana. On several occasions UPS delivered packages to my address: 627 Pailet Ave, Harvey, Louisiana and 70058. I contact the customers and informed the delivery.

I arranged and scheduled a time to pick up their package.

Also, I returned packages with the incorrect address. I am trying to provide pertinent information to resolve this issue. Maybe the staff is not sufficient. More employees are needed for the holidays.

I had to pay almost 80 dollars to deliver some baby shower stuff from California to Tennessee and I received a picture from my cousin when she got it that the box was destroyed. I get that they ask if it's fragile or if there is a value of 100 dollars in the box but regardless, I don't think it's very professional to absolutely destroy something we pay so much for.

I had the same issue with a shipped box 2 mays ago where everything in the box had to he rewrapped because the box was so messed up it had torn the wrapping paper. These drivers have no regard for anything.

I ordered a couple parts from a company 1 was sent fed ex no problem to my work address. The other was sent ups same address. The delivery driver then attempted delivery at an old residence address and stated we moved.

That address was never even used or on the shipping lable to begin with. Ups needs to fire their drivers in kamiah idaho. This is not the first time either.

I've ordered and paid a delivery to Austria on September 7 to be collected in the very day and p+aid for a three useful days delivery. The parcel was colected on September 8 in the morning by UPS and for the moment UPS has no idea where the parcel is.

The tracking number is 1ZY535306893452649 and it has the message "Label Created". It should be in Vienna Austria today and, despite my insistance with portuguese UPS, I really don't know what happened with the parcl, which has Portuguese food for my son in Austria. This is not acceptable.

I've tried for several days to know what is going on. Today I spoke to Maria Silva from UPS Portugal and asked to speak with her boss for this matter. He opr she didn't contact me. I've paid 155 € for a 3 day delivery and i've got no ansqers from UPS…

5 times we called, 4 of the times we were told that the address was incorrect. , was closed by the time he had arrived. How can it be right on first attempt but wrong the other 4 times, to top it off to have a CSR hang up on me.

I can call it as I see it disgusting and incompetent. I am going to pursue this higher up the chain too. I have lost all respect for UPS.

Being told to expect delivery on one day, stayed at home to receive parcel. No delivery made. Next morning got the same message on my phone. Stayed in . No parcel and no explanation. Shocking service.

SENT OUT A NDA PACKAGE 5 DIFFERENT TIMES WAS LATE ALL 5 TIMES. 1Z3Y24090197434713

I have had multiple packages left in the woods at the bottom of my driveway. My driveway is 1/8 mile long and paved. I don`t understand why UPS tells there drivers they dont have to go up the driveway. One package was my life giving prescriptions and the other was a box with white drapes, both were left on the ground during rain storms!

This is ridiculous and if I could find another way to ship I would along with most of the people in my vicinity! We live in Pine Co, My specific address is 98 Nova Rd , Pine CO 80470. My UPS driver in the past was aesome and never made these mistakes.

My neighbors and I have been told that UPS made it a policy that the drivers cant go up driveways? Why Not, We pay enough!!

I called into UPS this morning about my package that's supposed to be delivered today. A representative told me my package will be delivered between 12:45-3:45. It wasn't delivered by 1:30pm so I called into UPS Customer service again and the 2nd representative told me I'll have my package within an hour. Still no package.

I called a 3rd time and this time I asked the representative to see if they can let me know how many stops the driver has until my package is delivered. He told me he couldn't do that and it will be delivered by the end of the day today.

Everytime I called in each representative gave me a different answer none of them called dispatch as I was requesting to let me know how many stops until my package was delivered. To be honest I'm very feed up UPS this is the first…

First of all the driver never attempted to deliver my package but placed a sticker on my door. That's just a waist of gas and time. Driver never read my sign or rang my doorbell and never attempted to knock on my door.

Calling the call center I spoke two supervisors that are completely unprofessional and incompetent. Lesley said was going to call me back within an hour in regards to my complaint. She never followed up with me. Then I call back one hour and half later.

I ask to speak to an actual manager and John misrepresent himself as the manager. He tells me he spoke with dispatch and the driver will come back today and deliver my package. I feel in my gut that both managers are speaking dishonestly.

It's about 7 pm when I call back and I speak with Mekayla and she verified with me…

Ups you are cohstanly delivering my package to wrong street my address is 6866 Shannon Dr not Rowley Dr I don’t know how the drivers can mistake probably dried and Shannon Drive but they do quite often I don’t think they even look

I was at your UPS Store on Riverside and Mulford in Rockford Illinois. I was sending off an email and as I was waiting to see whether it went through or not I heard two people in the back room arguing.

There was a line of people waiting to be served and one of your employees were in the back room arguing with a UPS driver that went on for a while there were two guys working at the store and one of the guys were in the back room arguing and as we were hearing it I went around to the back of the store and the door was open and

they were outside arguing and I said to them you guys need to calm down there's a line of people waiting to be served so I went back around to the front of the store as I was waiting for my email and the guy that was arguing came back in and I said to him there's a…

My pkg was scheduled for delivery on Monday at 5:30 it showed at 7 the driver left a notice. I asked for the pkg to be resent back to my home address and it magically disappeared.

I've ordered lawnmower tires twice but once it gets to the Jackson, MS hub they got lost and I've had to get refunds from Home Depot. I've ordered for a third time and unfortunately it's being shipped by UPS, but I'm having it shipped to the store and hopefully that makes a difference.

My name is Isaac J Ponder Sr. I had a package that was misdeliverd by UPS. I've called several times and have not received returned call. I was home all day waiting for my package with the front door open.

At 3:30ish I received a email stating my package was delivered. I have several ring cameras on my home to prove that my package was never delivered to my home. It was signed for and misdelivered to another address.

I paid for 2 day delivery of an FBI background report for a time sensitive employment visa. After 1 week I contacted the agency handling the expedited request and learned that it was delivered to the wrong address with no signature request (there was even a picture of the letter).

I filed a claim and after 4 business days I was told that it was closed and I should take up receiving a refund with the sender. The individual I spoke with was rude and short when I asked what can I do, as this theft (it was delivered to a specific address at an apartment complex) made me susceptible to identity theft, as the specific report/paper is not a typical background check.

She said there was nothing that could be done and began telling me to get a credit monitoring service for 1 year. I find this…

been trying to get a pickup waited from 9 am to 10 pm every time we call get a different excuse it will be hare by 7 then 9 then 10 then 11 then next day to find out truck broke down will be there by 7 called again to complain found out that): we weren't set up for a pickup and they sent the packing slip to California without a package ( how stupid is that ) we work 3rd shift 11-7 then

what for package between 9-10 then back to work now waiting and hoping it will be picked up today (by 11) so I can go back to work! $%*? system is gonna kill me!!!

been trying to get a pickup waited from 9 am to 10 pm every time we call get a different excuse it will be hare by 7 then 9 then 10 then 11 then next day to find out truck broke down will be there by 7 called again to complain found out that): we weren't set up for a pickup and they sent the packing slip to California without a package ( how stupid is that ) we work 3rd shift 11-7 then

what for package between 9-10 then back to work now waiting and hoping it will be picked up today (by 11) so I can go back to work! $%*? system is gonna kill me!!!

1Z6525780398040420 in Georgia for 4 days,8 hour drive from sender in Georgia to receiver in Florida,makes USPS look like geniuses,I can't imagine an excuse for this.

Repeated service failures. keep getting messages that address is invalid but when I call customer support they verify that the address is correct, and usually the package is delivered the next business day (there was 1 that was sent back to shipper even after calling customer support).

I have not had any delivery failures with any other carrier, and customer support tells me every time that someone will call me before delivery but no one has called. Today was the 4th time in 3 months.

The lack of service from ups is extraordinary. I am so fed up with them. I waited all day yet again for a package that was almost an hour past delivery time. There is no way for me to know if they are out there other than to wait looking out the window...

I finally had to get something done other than wait for them and watched for them with a security camera. If I hadn't have seen him he would have been gone so fast my head would spin. He wasn't really interested in getting me my package at all.

I told the driver I had know way of knowing if he was at my house or not. He offered no solution and rudely asked me if I wanted my packages or not. Otherwise he would just take them. I will tell every company I order from that I do not want ups delivery.

They are horrible and absolutely nothing…

Package confirmation email for delivery Saturday July 29 to residence on city street, 2-4 people were at the home all day. Door bell was not rung, 'attempted delivery' notice left, with no name, no numbers, that our package would be taken to ups depot for pickup. NO offer of redelivery.

After much searching for a number to call, and the automated service could not grasp the redelivery address, a person came on the phone who repeated that the item would be taken to depot for pick up in two days, 7/31. Email notice came the next day that this package was out for redelivery; people there all day waiting for delivery by 7PM, but no door bell rang; was it available for pickup?

no, ups did not know where it was. No delivery on 7/30 or on 7/31. On 8/1, it could be picked up at depot ½ mile away…

7-29 ups didnt not delivery my package, never tried lied and said my street was blocked and it wasnt cause i and my husband were outside installing camera, i called 4 times to have my package delivered, and each time i was lied to first was told it will come back today second it will be here by 5pm then i was told it will be here by end of day and

guest what no package, the woman at center who calls the driver said it would be here she lied, i looked at the delivery man in his face as he was eating a sandwich driving down sayers str as he turn and kept going not even stoping in front of my apartment,, usp is the greatest for lying and not delivering packages i have had nothig but problems with them and now my sister has to put off her wedding because here wedding band and

his were the…

Stolen merchandise from UPS at UPS located in Franklin Park, IL ! Multiple excuses from UPS when I called 4 days in a roll, to find out today my package was stolen by a UPS employee(s) at UPS Franklin Park, IL UPS distribution center !

The hell I went through calling multiple days for a package I’ve never received to find out today it was stolen the time! Even spoken to a Supervisor at UPS and get told “ she would call me and make sure I would receive my package yesterday “ never was called by that Supervisor,to find out it was stolen through the UPS app !

This issue has impacted multiple things in my life that I had to do on my end waiting for a package, that requires a signature, for the package never making it to me at my address! Shame on those employees at UPS located in Franklin…

7-24-2023 Tracking number: 9205 8366 935 5 Missed delivery on 7-22-2023. m. I went to the stoop to meet driver as signature was required. I waited. Engine turned off, I heard doors banging and driver singing. Engine started up and truck drove away.

Called 800 833 9943 spoke with Bjorn. He said I would get a call or email in one hour. I have received neither. UPS app says package still out for delivery. Where is my package and when will I get it please?

com Sent above explanation to UPS Facebook page: response: 7:27 PM 7-24-2023 Hi Robin, our record indicates your package is currently out for delivery, and we have to wait for further updates on the system. We do not have any information that an attempt has been performed.

-Serch You sent Thank you. How late might a package arrive? m. ,…

RE: DELIVERY TRUCK DRIVER COMPLAINT - LICENSE PLATE #850112

To Whom It May Concern:

I have had multiple, chronic health conditions/diseases throughout my life (type 1 diabetes, heart failure, fatty liver disease, bipolar disorder, etc). For the most part, I work hard to maintain a positive outlook on life anyway. Sometimes, however, someone will come along who treats me in a less than desirable fashion or is lacking professionalism and I lose my veneer of calm positivity. Unfortunately, this was the case this morning with one of your delivery drivers.

At 11:47 a.m. today, I went to The Summit at Fritz Farm in Lexington, Kentucky to have a nice lunch with my Mom at Grimaldi’s Pizza. I dropped her off at the door while I went to park in the nearby handicap spot, as I am permanently…

My inlaw bought S23 ultra for me. It was sent to California through UPS. Up till now, the receiver has not gotten it. It is mu first experience and it is not a good one. Tracking number is 9510814555373177771503

The delivery driver had "attempted " to deliver my package which has no instructions for them & if its a item issue i was not informed that i had to b home inorder to accept the package, 2 other packages were delivered earlier this same morning and i wasnt at home to accept thoes this keeps happening its as if im playing russian rouleete with ups & unless special instructiony there should b no reason they can pick and choose wat packages im supposed to kno i am to b home to accept or i dont.

Three times now expensive packages have been thrown out in the yard today in the rain a 400+ dollar package they say they are scared of the dogs but if the car is in the carport they have no problem putting the package on the porch.

It's very unfortunate how many incompetent workers I had to deal with today. It took 5 different phone calls because your employees thought it's ok to transfer a customer while they're speaking. Very disgusting and unprofessional customer service. So an issue that should have only taken a few minutes to handle took over and hour and multiple phone calls.

I created a shipment online at 9:57 am today. Scheduled pickup for the package, when the ups driver arrived to my home he asked where's the label? At this point I'm confused, I double check my email and browser tab.

No label was sent to me. Then I'm explaining this to the first representative named Adam and explained that I was not logged into an account when this occurred. He proceeds to ask for my account number then tells me that you…

I visited store 0241 and was put out because I would step to the side and let everyone go before me before the clerk would notarize my papers. I waited my turn inline and the clerk was upset when I said no and that I am a customer no and he supposed to help me because I’m needy in line.

I called the police and they told him it was unjust and goes against the code of conduct. The cops made him notarize my document. That experience was humiliated and will forever hurt my feelings. This is a franchise location with an owner I could not reach.

I'm tired of my packages being dropped off on the ground beside driveway where it cab be ran over or even stolen .. why is it not being brought to my porch ? This has happened more than once

Greetings I received a notification from UPS that a package was delivered to my residence. It was instead delivered to the local post office. Though I'm not questioning the delivery process, I do object to the incorrect/misleading notification. I've never had this issue in the past with UPS, which leads me to think the delivery person entered the notification in error. This is a system or training issue that should be corrected.

There is a liability involved in the case of a client going around the neighborhood to check to see if a package was delivered to the wrong door. This has happened before. Neighborhoods are not always safe and going door to door can be a liability.

The customer service on the phone in India was thoroughly useless, not only in understanding/addressing the actual…

Sent a package from a local UPS store. The package never arrived because they said the address didn't have an apartment number. It's a law firm!!!! There is no apartment number. On top of that it took almost two weeks to send the documents back to the UPS store from where it was sent. I didn't get a refund, but was told if I wanted my package to arrive the next day, I would have to pay $44.55, which I did because I really needed to get the package to my attorney. The person who took the information and my $$, did not scan it correctly, so it is once again being returned to the UPS store, and it's taking another three days to get it back! I was told I would get my $44.55 back, but I would have to pay another $12.00 to ship it out once again. Say what????!!!!

Moral of the story. Do not use…

My complaint is specifically against the driver who delivered my package. Tracking # 1Z 047 6YW 03 8074 8557. He displayed a very unprofessional attitude and does not represent your company well. Perhaps the local area is desperate for drivers.

This guy didn't seem to come from any sort of professional experience in dealing with people. Everyone's not a people person I understand however there's no excuse to be rude and disrespectful to people either.

This is the 2nd time I was to receive a package that shows delivered on my porch, but no package is left. Recently I was expecting 3packages from QVC according to your tracking all 3 packages show delivered on 07/08/23 @5:26.

I only received 2 packages on that day I looked on my ring camera and you can clearly see the driver walk up with 2 packages. So, my question is the 3rd package that ups is claiming was delivered. Clearly WAS NOT !!!

one of 2 things happened your driver prerecorded the stop and only took 2 out of his truck or he intentionally left the 3rd package in is truck for whatever reason... I have had problems with this driver delivering my packages where he states he left them on my porch and packages are not there.

Yes, I get reimbursed for the package but most of the time…

Cannot change delivery date for ups pachage, even though I have a MY Choice account

UPS is an incompetent nightmare. Repeated delivery problems. Wasted all day waiting for them and all evening trying to get past their robot to a human being. Calls dropped, human being unhelpful. I WAS HERE all day. If they can't wait for me to answer the door or use the call box, they could have called me. Repeated problem.

Next delivery: three days hence.

I have been a UPS MY CHOICE member for many years. My online ups my choice instructions clearly state that my packages are to be left at my APT front door. I live in a small 7 story modern brick building in Denver Colorado with 2 huge elevators.

The Main Door to the Building is open 24/7. Between the Main Front Door and the Security Door is the 6-foot Foyer area. On the wall right inside the Main Front Door, there is an easy-to-use Tenant Call Box with Instructions that a 6-year-old can read that requires just typing in the 3-digit tenant apartment number.

Well, lately there is a LAZY UPS Driver with no work ethic that refuses to follow my UPS MY CHOICE instructions that clearly state that my packages are to be left at my APT FRONT DOOR AND NO WHERE ELSE. Today I had a ground delivery.…

Package was not delivered due to "wrong address" despite several other packages from the same shipper arriving successfully, meaning the driver was either lazy or didn't try to deliver. Attempting to contact UPS is nigh impossible, the automated system has hung up on me three times now just trying to contact someone about this delivery address. This is unconscionable, they have been paid for a service and are now avoiding responsibility.

m. m. m. and simply set on the front porch I then went outside looked for it could not find it at all. I called MetroPCS and they said I need to file a claim with UPS when I run online to file a claim with UPS when I hit submit it said I need to contact my carrier MetroPCS and

have them handle it well I'm sorry short I ended up getting a hold of investigation team with UPS they opened up an investigation and I not heard from them in a while couple days three days four days I believe and I called and they said they close the case because they need a police report and a serial number .

That Rep reopened my case. And well my frustration I got a police report serial number that is there gave that to them and now nothing is happening I'm being told I'll get a call back I don't get a call back…

Useless to file a dispute!

I waited here all day for my package and the driver showed up here and left without knocking on a door to ask for a signature that I didn't know was needed either..He showed up walked down the driveway then just left git it on security camera no attempt to knock was made, now I have to wait around all day again tomorrow, this is unacceptable.

UPS delivered 1,000 feet from the highway to my house for 22 years. All of a sudden the driver refused and threw packages in the woods and on other property’s not mine for me. The terminal manager told me too bad so sad and would not help at all.

We are in out 70s and I can’t lift some of the heavier packages. I wish corporate would straighten out the Midway Ar management and actually serve their customers and not harass

Either our delivery person can't read or they're lazy good for nothing idiots who simply don't care about the customer or how they represent their employer. I hope they simply can't read.

Both my wife and I work and are not able to take off so we can sit and wait for a package. Someone has to sign for it so I put a very clear note (see attached) on the front door asking that they deliver it to the back apartment where my 90 yr old retired parents live, who I arranged to be ready to sign.

Instead, they leave a sticker saying we'll come back tomorrow and someone needs to sign.

This is pure laziness and the person should be reprimanded, sent home without pay for 3 - 5 days and put on probation. Does UPS not care about how their drivers reflect on them?

Please make sure this person doesn't…

Because they lied I've been waiting for a delivery said it's going to be delivered today at 7:00 p.m. and I go back to look and it says tomorrow and it's already here in Louisville I don't get it UPS ain't nothing but a liar I will never use them again!! Quit lying to your customer UPS and leave for real!!!!

I live at 501 north 12th ozark arkansas... I had package delivery and ups sent to walmart they delivered the package. I didnt receive anything at all. I live in apartment with ouside and indoor cameras which show no delivery.

I am putting more cameras to help more of us prove what pranks arent funny. I am hiring an attorney to take ups to court and ask what happened?.