UPS

Dear Sir/Madam

OUTSTANDING / PAST DUE $180 REBATE DUE TO ME FOR MY UNDELIVERED PARCEL ___________________________________________________________________ I have persistently followed up for the $180.00 refund due me for an unshipped parcel. I am extremely annoyed with UPS': 1. Poor Customer Service, 2. Lack of listening skills, 3. Lack of follow through 4. Contradictory commitments

I have wasted a huge amount of time on this matter and expect compensation for my efforts. Today I was left on hold for over 40 mins waiting for a supervisor to speak with me and when no one came back on the line I hung up

My parcel left Oshawa, was sent to the Mississauga/Concord location however; Canada Compliance UPS contacted your UPS Oshawa Store requesting they call me to pick up my cash prepaid parcel:…

Got an email about having some frozen food to be delivered to my house. When it arrived it was melted. (WellCare) food. They come by our house all day long and is right on 7 routes that pass our house.

I don’t understand why we are always the last stop every time. But this takes the cake when they wait till 6pm to deliver frozen product. So angry. This new manager at the Kosciusko Mississippi office is not capable of running a business and doesn’t know how to manage very well.

Got to pay attention to what is being delivered. Before he took over we never had an issue.

I'd rate them a negative number if I could. UPS damaged a piece of artwork I was shipping to an auction house. Delivered 5/16/23 I tried to file a claim and everything said to do it online, but the website wouldn't accept the claim and said to call.

So I call and the phone system says you have to enter claim online and won't for any reason connect to a live agent. I tried again the next day with the same result. Eventually I spoofed the chat feature on the website to get a live agent but they said I had to speak to the "Damage Department" and call back the next day.

No actual customer service like an apology or let me make a note in your account and have them call you, no to next day I'm back to spoofing my way through the chatbot and an agent takes down my info and files a claim on…

This is my current UPS 5-week headache that "No One" can provide an answer to. O. Box. O. Boxes, which I now understand.

However, this is where the story becomes unexplainable and unacceptable. Instead of my package being returned to the UPS facility to hold for a new shipping address, it was instead delivered to an unknown third party. Why? I never submitted the address, it is not listed on my UPS Choice page, and no one can explain why you would take my package and give it to someone else!

I followed the established procedure by filing a claim. I was informed by a UPS representative that the package would be tracked and I would be notified of the results. 5 weeks later no response and no answer to the question "Why Did UPS Give My Package to Some unknown Person" and now will not give…

Horrible customer service from investigations department repeatedly. Always getting cut off & talked to in a condescending tone & have no understanding or empathy for customers regarding issues they’re calling about.

00. Her sister took the dinner ware to the store on 4/9 to pack and ship. 00 including $70,00 for insurance. Shipment arrived in Naples Florida on 4/10 consisting of three boxes with a total weight of 29 pounds. Tracking # 1ZXA44390372032414.

One 7" saucer was broken so we contacted the store to file a claim per UPS instructions. They required numerous pictures of the item as well as pictures of the shipping label. We were told we would receive a check in 7 to 10 days.

Two weeks latter we called again and were told the claim had to be refiled.…

I sent a package out on April 8th with an ups label in a usps box and handed the package to the driver. The package is lost and it was my iPad. I have a claim but I am being told the iPad is lost.

I have given serial number and model number. If the iPad is lost I want a refund for the full amount of the iPad. It should not take over a month for a resolution. Every-time I call or speak to someone they just say a claim was opened.

But still I have no iPad. I am very disappointed with ups that there seems to be no sense of urgency. I have sent 4 emails with the info request and I can send copy of receipt if needed. But I want the matter resolved.

Also I had another package picked up with this package and that packages was delivered.

Amazon a global company has UPS as their preferred Return Merchandise Service provider on all products on Amazon. Unfortunately, this is the 3rd incident where UPS has done a NO SHOW at my address to conduct a scheduled pickup. Mind you this pickup is charged (subtracted) from the refund.

I called numerous times to resolve this issue. To no avail! The UPS service in this 76116 area code is absolutely 1,000% horrible, unacceptable and unprofessional! These people are getting paid to do a job, and they ARE NOT DOING THERE JOBS!

I WILL NEVER USE UPS AGAIN! Period! Bad company, even worse customer service! BEWARE!!!!!

What a shame? Now this is bad. I bought it online and they will ship with your company. I saw the moment on Friday, May 12, 23, and nothing has happened since. So they assume it was on Wednesday I tracked on Monday and Tuesday no one worked or ? Forgot to scan?

So I tried contacting live chat or phone and they said they were not sure they would leave a different location. They said it will ship on Wednesday and there is no update on the tracking list. This is horrible.

If the customer wants to know the whereabouts, they will keep saying that. This is dissatisfaction with the customer. They think ups workers don't work for customers and I know they are off on weekends. They need to be updated, otherwise it's vague to the customer, it's weird to the customer, it doesn't make any sense.…

UPS has lost 2 critical shipments in recent weeks. Where delivery should have been a one-day transit has turned into lost packages. I am referencing 2 separate shipments from 2 separate locations. Both of these were expedited shipments.

I have lost all faith in UPS. You clearly have problems at your HUBs here in Southern California.

My package is 7 days late, nobody knows where or what is going on, I've called,,, e-mailed done everything I could to try and get my order,,, this is bull crap,, I guess someone messed up the address is what I get,, I want it straightened out or my $173. oo back. I don't think that's to much to ask, thks

I had a very bad experience with a customer service representative. I sure hope the phone call conversation was recorded. I called to see where I package was at. I gave all the information. I had changed the delivery location, so I was aware of where it was going.

However the representative spoke to me and treated me very rudely and was very condescending. He cut me off before I could explain my question or what I needed help with. He just repeated that "my package was on the way" multiple times but never answered my question or gave options of what I could do.

" It was very unhelpful. I got snappy myself and asked to speak to someone else or a manager because I didn't like the interaction. He never said I could or allowed me that option. He said he was trying to help me but I said this…

A friend shipped me 3 boxes from Longmont, Colorado on Wednesday, May 3. The tracking number was 1Z800X210322477396. The delivery address was 3726 Maybelle Ave., Apt. 3, Oakland, CA 94619. The delivery date was supposed to be 5/8.

The deadline came and went; I had not been given tracking information, but the woman who sent me the boxes checked and sent the following attached information:

It is an out-and-out lie: first, both I and my roommate were home all day until 8:00 pm: no one buzzed the door. This is a small apartment building, and typically, if the intended recipient doesn't respond, a delivery person buzzes other units and someone lets them in. But plenty of times, UPS, USPS, and Amazon packages are simply left on the front porch. No packages were left anywhere. But I know…

They lost both of my cat's cancer medications but marked them as delivered instead. Or just didn't bother to deliver which is common in my area. I called to get someone to help me find them because my cat needs his cancer medicines and they kept saying a dispatcher would call me back within 1 hour guaranteed 100%. They never did.

This was promised to me 3 times, one hour after another. Then I went in the chat and was promised a manager would call me back ASAP. That never happened either and I have the transcript. Totally unprofessional liars.

95 for "overnight" shipping on medication for my dog, who is in pain. Last night and this morning, the UPS website said that it would arrive today between 11:45 and 2:45. 95. At the LEAST, they owe my an apology and a refund, but at this point I'll be happy just to get my package.

No wonder people keep beating their drivers up. This is INSANE. Maybe I should just let my dog out when the driver is on my porch. That would be fun to watch. Ain't payback a For the record, he's a German Shepherd...

A driver delivered a package to my house today and as he was pulling out of my driveway he ran over my son's puppy. That is not what the complaint is, the driver just kept pulling out and left without even stopping and apologizing for what happened. I am very disappointed in some of the workers ups has employed.

I customize my delivery to all deliveries be dropped at CVS I wanted to return the item that was going to be shipped to me I was told to write a letter saying why with the company's name my name and give it to CVS to get to the driver my package was delivered on my porch I screamed and yelled at the driver he just kept going I called customer service the guy told me that he was going to regenerate a new tracking number and

have the driver come back knock on the door and pick the package up that didn't happen so now I'm stuck with this package that I don't need and I'm out 53 that I think UPS should refund me

I took my package to UPS STORE IN NEWARK OHIO. 21ST STREET One customer was there besides me she left. 2 people were working Not really The young man was very very much ignored me and was Rude kept talking back the other girl who was working She was putting boxes ip.

I ask him 4 times to help me on my phone to return the package to Amazon. He kept saying scroll down I said again3 times I need help. He and the other customer service girl they were just kept talking to one another.

I waited 10 minutes and still no help.

Finally I figured it out myself and he said to me tap the phone and he 'would print it. He doesn't belong in the public. Just wanted you tell know I always go there never had any problem Until now.

The usual woman wasn't there. This man needs manners. Thank you

Dear UPS Customer Service,

I am writing to express my disappointment with the delivery of my recent package. The tracking information shows that the package was supposed to be delivered on March 29, but as of today, March 30, it has yet to arrive. And your costumer service told me it will not arrive anytime soon.

This delay has caused me significant inconvenience as I was expecting this package to arrive on time. I have tried to contact UPS to inquire about the status of my package, but I have not received any satisfactory response.

Due to the prolonged delay and lack of communication, I would like to request a refund of $250, which is the value of the goods that were inside the package. I believe that this is a reasonable request given the inconvenience and frustration that I have…

I recently post two packages from UPS，it was arrived at Konle Airport on 16th March. But there is no any process after that. I actually have 3 packages to be delivered at the same time but there is only 1 parcel successfully delivered.

I want to complained about UPS. I believe it got lost or got stolen during the transit. The package valued over 5000 euroes. I want someone who can take charge of this and give a good investigation on the lost parcel.

This Candice Lewis I’m in New Jersey, I had the single WORST experience of my life with UPS despite using them over 25 years. They lost my $330 Ebay package for the customer At the Monroe Twp ups center! 68 check for next day air, UPS is gonna only give me $100!!!!

I was selling two items, one a device that is only $100. I accidentally put $100 on the Razer Edge gaming handheld manual label for the UPS man to pick up. So, UPS customer service and claims doesn’t care that I lost a source of income and HAD TO sell this electronic item to get food for me and my cat!

UPS not only LOST my package for my eBay customer, but they want to send me a paper check that will take 10 days to get to me!!!!!!…

I had ordered a part for my vehicle that was 3 day shipping. It is now day 5 ups is saying that it was a sorting issue and there nothing I can do. They just keep telling me it will be delivered by end of day for 2 days now.

This is ridiculous and I will be requesting to never use ups again

I am sending packages from the UPS store in Clermont Fl, Kings Ridge, the last 4 packages I sent to my son in NY were destroyed by the time they reached him, 4 IN A ROW!!! the last package I sent I told them there was glass in the package which the way I bubble wrapped it the items should have never been broke, I told the guy 3 times about the glass and

asked for a fragile sticker which he did not put on, You want all this information to file a claim, instead of that, for the money people pay to ship packages just do your job and get the package to the customer in one piece, I do not even know how your drivers can put a destroyed package on someone’s porch, your job is to deliver packages, just do it right and

tell who ever is throwing these packages around and destroying them to do…

As a member of UPS Choice, my attempts to change the delivery date of packages sent to me are routinely being ignored. The last package sent to me 1Z52E3Y40333563073 was delivered on 3/15 even though I changed the delivery date to 3/18.

I called UPS and complained and got a call from your Phila. office (Nicole) saying that it would be taken care of. During the weekend I discovered that the package is being sent back to the sender. On the website, a reason given was that I told the driver that I never ordered the item.

How could I do that since I was not at home and was 100 miles away?? What am I paying for??? UPS cannot be trusted to respect my delivery requests. Please investigate this so that this doesn't happen once again.

Someone is clearly not doing their job!!! Craig Hardy 2707…

As a subscriber to UPS choice, my requests to change a delivery date have been routinely ignored, as with 1Z52E3Y40333563073. I never told the driver that I didn't order the item as claimed on your website. Someone is clearly not doing their job and lying to cover it up !!!

Instead of honoring my request they sent the package back to the shipper!!! 610 (544)1893 (home) 610 (299)1551 (cell).

If you want to lose money and wait for weeks for a package that is in your town but you can’t pick it up, UPS is the company for you. Oh and if you want to speak to an actual human and not get hung up on by a robot, say “returning call” You’ll finally speak to a very nice man in India who might be able to help. I will never use this company again :(

Who can I talk to about the stress for these two days I had suffered? Still I don't know about my package. My mistake was to trust you guys for what you guys told me, and that's what I did?

You guys told me it's going to be delivered yesterday. I believed that.

However, I called to find out what happened. I was told that my package would be in the truck today.

However, it was more of the worst experience ever I had in my life. All of the agents, managers, and supervisors were giving false information, which led to me that UPS store at Maspeth. I didn't go to that store expecting that kind of behavior.

When no one knows the correct information, they should not mislead customer and waste their time for nothing. I told them I would be at home on Thursday and friday clearly that's when they…

I filed for lost or not received package 12/14/2022 on the 15th two male drivers came to my door asking if I received the package I said no I didn’t one of the drivers proceeded yelling and cursing me I repeated I didn’t get it and attempted to close my door the other driver had is boot there stopping the door I yelled my dog began barking I yelled again to get off my porch for I call the police and my dog bust out.

Seconds after them leaving I called ups to put in a complaint I received an email that evening with them saying they will speak to the driver. I’m not sure if they happened or not but here it is months later I place an order that says it’s arriving 3/10/23 it never comes I get an email saying I requested to pick it up I didn’t so

I called ups to see what’s going on I told…

Not receiving packsges when says delivered. Not able to get refund from seller or UPS. Has happened twice within a 7 month period.

I am the receiver waiting to receive my drone back. 00 it was supposed to take 3 days it's now lost in what they call a sortation delay. They will give no answers no delivery dates only I can file a claim after 8 days it's been that they still won't file a claim because it's not officially lost it's a sortation delay .

They tell you nothing , worst customer service I have ever delt with

I placed an order on February 26, 2023 the package has been stuck in Mesquite, Texas since March 7, 2023. It is a very small package. I can't get to a person to find out the problem. I need this part yesterday.

How do you get to a person to help you? The automated system does not help you at all. I will ship fed ex from now. I need someone to call me at 979-292-4596 and let me know why this package is stuck in Mesquite Texas.

They have driven by my place twice now and are miles away

False tracking . States packages delivered that aren’t

Pay for upgrades from SurePost to ground and get double billed and it still goes to the USPS instead of ground (and you get double billed for the upgrade, to boot)

Useless customer service reps on messenger (they follow their scripts well, but the system itself is broken)

The automated systems simply don’t work

Tracking number 1Z805RR21322843451 my package should’ve been here Tuesday 630 I called UPS supervisor calls me back and says we are so sorry but your packet was put on a truck going to Morton you’ll get your package tomorrow Wednesday no package so personally but she will get it tomorrow I guarantee you were here it is Thursday 12 PM still no package I have contacted Amazon they’re being great about it shipping me another one but

these was parts for my nieces wheelchair she’s having hell with it UPS don’t care they have lost my package I believe in line out there but I am trying to contact the CEO I’ve got her name and I won’t stop till I reach or UPS in Jackson Mississippi

Package lost. Customer service is lousy! Called several times, sent emails, file the claim, Facebook messenger, live chat, tried everything and nobody actually is taking ownership to help investigate the case.

I am missing a package (large envelope) with documents 1ZWV20710768964222. It was supposed to get to the destination in 2 days. It was sent Feb13/23- Feb15/23. I found out Feb 20th that it was missing. I called customer service about it then a few days later they simply filed a claim.

It’s as if they didn’t look for it at all and just filed the claim. I care more about finding the package because it was destined for Immigration and now puts that in jeopardy because it was time sensitive and had personal documents and could cause my case with immigration Canada not to be processed.

This is very serious for me. I kept getting the same scripted response from customer service and some of the investigation team were obnoxious on the phone,…

For several weeks my almost daily deliveries have been left at my mailbox on the public road,about 50 ft down a private road from my home . This includes deliveries requiring a signature . We have filed complaints ,to no avail.

There are days when i must drive down to my mailbox because the number of size of the delivery is to large for me to Cary it home Today a delivery ,requiring a signature ,was left at the mailbox again . our neighbors on the same private road seem to get their deliveries to their front steps .

I dont know what to do to correct this

There were 4 people working and not one knew how to ship a package internationally! I was told I would have to come back the next day. I did, the only person capable of completing this task was at lunch. 1.

these people have wasted too much of my time and 2. why do you have poorly trained employees?! Seriously, companies need to be held accountable for the incompetence of their employees!

Why don't your drivers look at the special instructions when items are shipped?

I've had so many problems trying to get packages to my Son from Eugene to Colorado Springs.

I have called customer service so many times it's ridiculous. I could have delivered the package by driving it myself by now. And this isn't the only shipment I've had problems with.

I'm ready to have the package sent back to me and use FedEx.......

You guys have to do better.

My package 1Z5AY1108750490129 with sensitive content (test kit) is missing. I have paid $250 for the test kit. I had a horrible customer experience trying to find out what is going on with my package. There was no way to get to a human over the phone. I tried all options.

Since I have am accent, their automated system was not able to understand me when I was trying to speak the tracking id number. I was getting disconnected time after time. This is unacceptable. It is pure discrimination against people with ESL.

There should be option to get to a customer service human agent, not just drop the call.

I got my package from macys, but when I got it, it was open halfway at the top and at the bottom it was completely open. I opened up the shoe box, it was open the paper out the shoe, like somebody was trying to try the shoes on.

They wasn’t damaged, they didn’t still them. Cause they didn’t fit. All I’m asking is to check them loaders on this route. Because somebody stealing merchandise!!!! That’s all!!!!

Today (2/13) at 3:00pm one of your UPS delivery drivers was extremely rude to me at the UPS store at 10117 SE Sunnyside Rd Ste F, Clackamas, OR 97015. His truck number is 134786. His license plate is 29161 in Oregon.

I pulled into a spot that he was waiting for, was unaware he was waiting for it because he had his hazards on and not his turning signal to come into the spot. I pulled into the spot and then he came to my window to yell at me that I was in his spot.

I apologized and then told him I’m pulling out of the spot for him. I came into the store and suggested that he have his turning signal on next time so I can tell he’s coming in that spot. He rudely told me that I should learn how to drive and have driving training, I told him I can’t tell what having hazards on at the side of the…

UPS again failed to deliver as promised. They send a email and give the promised date and time of delivery. When that time and date are passed they do not contact us to explain the missed delivery. This has happened 2 times before.

The first time the delivery was 5 days past the expected date and time. If you don't want to deliver on time then why waste my time by making me wait all day for a delivery. I no longer will support UPS as there are delivery companies that deliver better service.

I have lived at my current address since April 19, 2014. UPS has been bring me packages all this time as Dorren Ashton and Doreen Shields since 2017. I had to get real. Anyway, they keep asking me for my address as if CVS doesn't have it! I NEED MY DUPIXIENT!!!!!

Our company has an issue with a woman named Lisa at ups on bowen street in cumberland md. Everytime we go to get our packages she is rude, ignorant and has a scow on her face. Never good morning, how are you, nothing.

This person is the only one we have an issue with. We are not her employees, we are customers. Given the multiple reviews on google about this exact person and the exact same issue nothing has been done at all. Nothing.

Why would any business have someone like this who obviously is a sad lonely hateful person with issues working after numerous complaints proves you do not take customers seriously. If someone hates their life I highly doubt they are a good fit dealing with people.

We spend alot of money at ups. Thinking of switching to fedex just to avoid her negativity

They always deliver to wrong address

We are having problems with out packages being put out in wet driveways, grass or on top of our vehicles. There is no reason they can not be put on out porch out of the weather. We receive a package at least 2 to 3 times a week and they have always been out on our porch till the last 3 or 4.

Not sure what the problem is but they need to be put on the porch. Thank you.

Good evening. My name is Sofia Katzab. Yesterday I came home, I got from UPS a Notice #920814834291. I missed the delivery. Today I should get it after 1pm. 30pm, still no delivery. This is absolutely not acceptable. I am a senior citizen, I must take medicine.

Because I must wait now till 10pm for the delivery. Shame on UPS! 30pm ny time.

I purchased a piece of jewelry and did never recive it at all, i filed a complaint with UPS they really did nothing and said a person with name of "khatri" signed for the package and the fact is i was not even at home and i never sign with only last name the driver or whoever signed for me and said i signed for the package, i also asked UPS who they delivered the package to and

to give physical description of mine and they never could provide becuase i was not at home at the time of delivery I was elsewhere and the only person at home was no body, I filed this back in june 2022 and UPS has done nothing leaving me no choice but to file court claims.

As I have done before, I purchased two expensive live Koi fish online. I paid a quite significant amount to have them shipped to me. Based upon delivery promises of UPS, they were shipped by your company. I should have received them in one, or at most two days.

They should have been delivered by Fri. Jan. 27 at the very latest. Because you said you were "experiencing shipping delays", and "delivery will be delayed by one business day", they are warehoused somewhere over the weekend. I expect them to die.

When shipped, they are provided a limited supply of oxygen, in a plastic bag, designed for a short shipping period. You blew that. I did not pay for them to arrive in 5 days. No doubt you have excuses, yet if you pay for a service, it should be provided, period.