UPS

UPS surepost is set up to delivery it to USPS for finale delivery but they never did they decided to deliver it themselves which isn't possible cuz we live on church property & we were closed & I had no idea they'd do this so we didn't know to watch for it. Incompetent. Off

Drivers make zero effort to deliver package. They give a 12 hr window for delivery. Delivery was posted on the app at 405 and I found to have my package delivered again and they said the driver already went home for the day.

Yesterday, there were 2 notifications that 2 separate deliveries had been made to my front steps. Fortunately, a neighbor received 1 and was kind enough to bring it over. I have yet to see the 2nd one. I was home all day and also have a ring camera.

It is so frustrating that you are unable to talk to a human about the issues. This was my 1st bad experience, but it was very frustrating.

I wish I was contacting you in regard to some positive feedback.

However, this is not the case. I’m Larenzo Nash a Gold member with IHG. I travel frequently and I have several options as to where I stay when I’m away from home. I decided to select this hotel in particular because I observed the fitness center which I felt meet my needs and would keep me on track.

Well, when I checked in on Monday January 23, 2023. I was informed the fitness center was not available because there was an issue with the lock entering and exiting the fitness room. Well, because of safety concerns, I can understand the room not being available.

Now, it’ Tuesday January 24, 2023, and the issue has not be resolved. There are several competitive hotels available that’s less then 1 block away from your location. I…

There was soppose to be a package delivered to me that really wasnt! They claim it was diliverd on the 18th but I never got it! I was home all day that day so where is it!

The mail box for packages will not open, I jiggled the key. It is in 85-1 my address is 2401 W 24th street. I put the key back in my mail box, this is what my manager told me to do.

Also call your service UPS, I called your number in Lawrence, KS. Your ( ROBOT ) dosn't understand one word, keeps saying that. Do you want me to stand out their overnight and tomorrow in the storm and snow we a getting.

I will take 20mg of Valium ( diazampam ), it will knock me out for the night. I have high anxiety issues and this is what I'm allowed to do for extreme anxiety. None of hour phones will give me a human being.

I want a ANSWER today before I go out there to wait for

After 1 hour of multiple call attempts, have been unable to speak to someone about a missing UPS package that has been found. Need to speak to a real agent.

My girlfriend sent me my Christmas present and put the wrong address on it. It is been 2 weeks and nobody can get a hold of a human at UPS let alone the computer knowing where my package is. I go on the website they say it's delivered but they don't tell me where it's delivered.

I go on the website they say it's at their facility but they don't tell me what facility there is five facilities where I live let alone drop off sites that have no phone numbers. This is absolutely ridiculous. I want to speak to a real human and find out where my stuff is.

I will never use UPS again

Very disappointed in the rude and disrespectful treatment from TRISH at UPS store #5911 1107 mantua Pike in Deptford NJ. Trish poor attitude was uncalled For. I strongly feel she has taken her personal frustration out on other customers who just allow her negativity and aggression without defending themselves.

I’m speaking for them as well as myself. She is a disservice to your UPS Team. Thank you for your time and attention to this matter. Incident took place tonight 1/09/23 at 5:51pm

Sadly as much as I've shipped for personal and business only using UPS that now has to change. The last 4 package , 1 was delivered for scam, 1 that was packed well all 12 pieces were completely smashed, 2 in Dec of 22' haven't been scanned for tracking nor arrived.

One being my personal envelope w/birth certificate delaying my licence to drive. At what point does corporate care about their lack of integrity from workers they are paying for a service done? I can't trust them anymore after 6 yrs of business to give them anymore chances.

It should matter when we brought them to their yearly gross as well we can bring them down. That seems to be what's already started happening. If corporate doesn't show they care nor shall we the people.

Arrogant delivery behavior. He park on our private parking lot and look at me straight inside our car and just completely ignored me without asking he for permission to park. I just let the incident past. Unaware, my wife took a photo of him when he returned.

I scolded my wife but she was right when she told me we need proof if they made a damage on the parking area. ( the parking area is made of vecteezy pavement good for light vehicles only. ) What triggered my complain is when your driver took a photo of my wife and than came to my car window and took a photo of me.

I came out and call his attention to his arrogant behavior and he played a fool of me by saying he does not understand me and even asked his trainee. I asked the trainee and he just look down. The trainee can attest to the…

I have spoken with 2 people at UPS I would like to report they are unprofessional on the phone conversation. They are extremely rude and disrespectful. UPS store at 1173 2nd Ave FLR A. I spoke with one of their manager today named, Diomaris.

She took no responsibility to help the customer and was extremely rude she transferred me to someone at this number: 1 (800) 789-4623 At this number some customer service picked up was very aggressive and very rude and very impolite. I asked her name but she seems like she lied about her name as well.

She said her name was “lindsy”. Please investigate these rude workers that hang up the phone and speak rudely and have them fired ASAP. thank you

I shipped a packet on December 12 and was told that the packet would reach its intended destination within 5 days. Yet, the packet was not delivered until December 29, way passed the Christmas holidays. When I reached to the UPS Customer Service Care Team, I was told that I need to call the local store where the packet was shipped.

When I called that local store in West Lafayette, Indiana, I was told that I need to be physically present in order for them to issue me the refund or I take the lost.

However, that was a problem since I have already moved to another state and it is impossible for me to return to that location. UPS does not care about its customers and their service is very unreliable. It's unfortunately that we the customers ended up paying for their mistakes.

The shipping…

I wish I could give zero stars. I have wasted much time trying to track down a delivery pakg. that UPS listed as delivered yo adress "other' . I have filled out an inquiry form on their website with know email showing that I ever filled out the form.

I recommedn that if you waant reliability, you have packages shipped to United States Postal Service and pick it up yourself. If you need fast delivery use FedEx or some other ground shippimg service. I am not sure if UPS uses employees, or hires contract drivers but this is not the first time I have had issues with UPS deliveries.

UPS drivers using my private driveway to make U-turns. Today the UPS truck used my circular driveway to make a u-turn to deliver a package across the street. In doing so she ran drove over two of the sprinkler heads on my irrigation system.

I confronted her and asked for her business card. She gave me the name of her supervisor (Scotty) . I called this number and it went to voicemail. This is the 3rd time a UPS truck has illegally used my driveway and damaged my lawn.

Last year I had to repair a leak due to this

My package was supposed to be delivered on December 23rd before Christmas but now is delayed I ordered my package way in advance before Christmas so it was no excuses! Now kid has to wake up with no gift due to this . Stop using ups.

I don't know how often items are delivered, smashed, opened & re-taped, holes in the boxes, and items requiring return, all due to the ethics works of your staff. They are either tired or cannot care for their job pride.

They continue the same behavior despite many customers' complaints about the situation. UPS should be out of business forever.

I had a package sent to Hickory North Carolina and it's been sitting there for 11 days going on 12. for delivering it to my sister in Hickory. My tracking number is 802441134289988039.. I sent messages to one of the places in Hickory.

They seem my message but refused to reply. This bull that it takes so long. I'll find another way to ship.

This the second time package got delivered to wrong address (unit letter). 00 worth of medication. NexT Day Air Saver. UPS. 3 months ago same thing happened but never received it.

Very rude staff at the monaca,pa location. Store owner yelled at me in front of a huge line of people because my son was playing with the greeting cards. Left there in tears. Extremely embarrassing and I would like an apology from him.

I wish I could give 0 stars. y package shows arrived and processing at the hub near my house (4 hours late from the scheduled delivery) so I call to see the status. Person on the phone told me it was there and I could pick it up.

So I drive 30 minutes from work to hear that the tracking updates are actually portal updates for where the package should be at that time but the last physical scan shows the package still in Oakland. There I need to wait until tomorrow.

WHY IS MY TRACKING MISLEADING? can I get my $25 back for next day air? Which is supposed to be guaranteed 10:30am delivery.

Outside of Az looks like they are doing their job. Once it hits Az nobody know where it is. From one city to deliver to the other takes 4 days on a 2 day. It gets scanned at 5am then goes to on vehicle for delivery for it to say processing at ups facility 2 min later and no delivery day for 2 days after it was picked up from sellers and

just “on the way” yet the price paid is continuously lied on. So 2 day air after ups possession changes to when ever we get to it but still pay premium

” After he dropped someone else’s package off at my door. He could have said, “ Thank you for letting me know, I will get it to the right person”, but he chose to bad mouth me instead. He was driving truck #145498 in the Horizon City area, and delivered to my home on Saker Drive.

We have so many packages lost, stolen, or mishandled in this area. I thought I was doing the right thing by alerting the driver of the error. Instead, of being grateful, he cursed and disrespected me. com

I experienced harassment from one of the mangers of UPS on 200 Birch Creek Rd, Swedesboro NJ. This iis the third time that he has talked down to me when there was no reason todo or say what he did.

On December 9,2022, a Mrs. Jim Teedsdale, said that he didnt have any time for you people. Making this a raciest remark towards me. on two other occasions he called me a dumb as hell, and another time he stated, Why do we hire people like him.

This is starting to become harassment. I have no other way of protecting my self from this individual. I just want to work nothing else.

Rude customer service support from the store on Browns Mill Rd in Johnson City TN.

This review is in direct response to the UPS service hub, dispatch center, and repulsive Driver Amid who urinated on my box because he is an evil and nasty driver AMID who has a little man complex! This center is located northern VA (phone# 703.342.1518). After my many documented complaints against the driver, UPS could care less. They sent me a lacking 12 word response asking me to call the HUB manager, THAT NEVER called me back after four request! Shame on UPS. This is my complaint below that I sent to them:

“Your straight to the point message could have at least included a simple hello, given the poor way my many complaints have been handled from your local ups HUB. After many complaints and encountering unpleasantness and zero urgency. I should not have to keep calling and dealing…

I have used UPS for forty years now and I get this guy who is very rude to me. I have no idea what a QR code is. I have been trying to find it to return my Amazon packages.

I found one package and at the service desk found the other one. This was the second time in one minute he shoved the box back to me. And basically by body language telling me how dumb I am. When asked what was I going to do with the rest of the items in the box, I replied to him it's a three pairs pack.

The look he gave me. I will try to avoid UPS this Christmas season.

I was terminated from ups store #1307. The manager didn't tell me I was nor did the owners. I was completely ignored. Always got yelled at for doing my job. I was always getting different response from the so called manager "GRISEL" an so called " supervisor "CHRIS" NOW GRISEL AN OTHER EMPLOYEES SUCH AS "MARISOL" HAVE BEEN RUDE TO CUSTOMERS.

I tried to do what was right but apparently my work wasn't good enough. According to them I didn't catch on right ? How am I suppose to catch on when I'm getting 2 different answers from 2 different people.

The owner told me I can't be saying certain things. Well the "manager grisel" told me to focus on " drop off " and "amazon returns " Well when a customer would come in I would ask an according to the owner I shouldn't be saying okay well owner DJ AN…

They did not pick up my package:(

Our package with tracking number 1Z18F6W30163048773 has been held in West Sacramento UPS and has not been delivered to the address on the package. We were told that UPS employees are supporting UWA and don't want to deliver to our address.

This is unprofessional behavior from UPS employees and they are affecting our work in a major way. I do think UPS administration has an obligation to interfere and tell the UPS drivers to deliver our package.

i order something from wish and my address from wish is correct and wish gaved me a tracking number and when i called ups to see where is my package they told me that they sent my package to a different address that is not the correct and they told me that another person is the receiver which i dont know why usually my package usually get delivered to my address its really upsetting because i dont know whats going on they didnt delivered my package to me like seriously im furious because i paid for my package its not really about the price of the package its about the fact that they didnt deliver to my addressi explained myself to them and

its like they didnt even care. my name is not that one that appeared on their end and they didnt try hard enough to help me to get my package to the…

We had an extremely rude driver today come to our Phoenix warehouse at our newly prescribed UPS Ground pickup time of 6 PM and he was very rude to our Kuehne Nagel employees, stating that we are lucky he even came to our warehouse to pickup today and refusing to provide his name when we asked. The pickup address is: Metso Outotec 7210 W. Van Buren Street Phoenix, AZ 85043, USA.

Once the driver left we did look at the sign in sheet and saw that he signed in as Miguel Bugarin. The date and time of this pickup was 17 Nov 2022 at approximately 6 PM. Please feel free to contact me if you have any further questions related to this complaint. dustin.wills@mogroup.com or by phone at 623-715-5476.

Thanks, Dustin Wills Metso Outotec Outbound Logistics Manager for US and Canada

Driver going too fast entering our yard, endangering our animals. Ask him to slow down. Ignored us.

This complaint is about the driver and his driving habits. The driver delivers to Maple shade Alden park section yesterday which was the 2nd day of the week Tuesday November 2nd 2022. The driver roughly accosted me While he was driving in my neighborhood neighborhood about the way I was driving and I was sitting in a stop light Very vulgar and disappointed At his actions I would like to see this guy fired I'm going to continue to complain about him

I mailed a package on 3 October 2022 from Chatsworth, (GA) to a customer in Virginia. It was a firearm and was suppose to go Overnight Air, but it stayed in the Sporting Goods store until it was picked up and shipped on the 6th of October.

Tracking shows the package left the store and went to Dalton, GA UPS center on the 6th and then sent on to Knoxville, TN center where it disappeared. I contacted Linda Jones who works at the Dalton UPS customer service center when I received a call from the buyer wondering where the overnight Air package was.

It is now the 21st of October and the package still has not shown up. I have made numerous calls to UPS and used your computer reporting system but no effort has been made to inform me concerning the missing or stolen package.

Linda Jones (one of…

I had a package that was attempted to be delivered to me on 10/18/22 it was left because I need to sign for it. The problem is I was here and I have not one but two different door bells right next to each other and I never heard a thing.

I went to go to a Dr appt and noticed the UPS sticker on the window. I figured no harm it happens, so I waited all day on the 19th just like the notice said while tracking there package on the app at the same time.

The whole time the app said the package would be delivered by 7pm. Well at about 6:40pm or so I tracked the truck going down topeka blvd right past 57th st. At that time I made a phone call to customer service to see if I was going to get my package and I was told it would be delivered by 7pm.

I kept tracking the truck watching it get further…

I cannot get any help on my claim. I just read that you ignore claims. My printer was damaged and I cannot get my claim worked . I enclosed a picture with the claim number. Tracking is 1Z4E716V0370587502

I had a package that was supposed to be delivered today by ups and the driver came and I didn’t hear the truck or him knocking at the door! This is the only day I could be home to sign for the package and I needed the package for this weekend.

I called and customer service told me that I would receive a call in a hour from a supervisor! I waited for the call and sat out side for a hour just in case the driver returned. I called back and was told that they would contact a supervisor and they would call me back.

I called back after a hour or so and was told the same thing and never received a call! I can’t get my package until Monday and I wasted a day off from work to make sure I received my package!

I am very disappointed in the poor customer service that I received! I don’t understand…

KARLA was very aggressive and rude and disrespectful she questioned my intelligence I felt belittled and disrespected simply because I wanted some information on my package I work in customer service and I understand that people have bad days but it’s unacceptable to take your bad day out on anyone specially your customers or a complete stranger it is unfair to them and that type of…

UPS is the worst! At least 20 to 30 percent of my packages gets lost of delayed. The website really sucks. Barely any details. I just called customer service and she was reading from script. I know it's not her specifically, but the process they .

I don't understand how UPS gets an A+ on the BBB website. When I see UPS as the delivery company, I cringe and pray.

Your drivers are very lazy and lied saying that they brought my packages. And never did I've been home all day waiting on my packages. I run a business now Imy customer are waiting even longer because now I don't know were my items are

Changed my plans to stay home since a package needed to be signed. Package was supposed to be delivered by 7 pm. at 7:10 I received a We missed you message. No driver approaches my home on any camera. Yet they missed me.

and now my whole day was wasted on nothing. I have to once again alter my plans for the next day. I get that they cannot provide you with a time, but at least don't pretend you tried to deliver it when you didn't.

My mother passed away in June 2022 in Florida. I live in New York. I went to Florida to clean out her apartment. I hired a professional mover to package and ship my mother's possessions to New York. In the first shipment a box with lladro statues had many broken statues.

The box was packaged properly and double boxed.

However, the box arrived wet and broken. Certainly a transit issue.

Second shipment, I paid additional money to have the UPS store pack additional items. Some of the shipment also arrived broken. Again, the items were well packaged according to UPS guidelines. I filed 4 claims with proper insurance on my mother's life possessions. All denied.

I was told by customer service that they would not give me any information and to contact the store. I have contacted the store…

Seller address is Walton Kentucky 80 Miles from me, said arrive on Wend then Thursday, then Friday, then Sunday now just checked expected delivery date Monday, this is very disappointing. Expected better service from UPS sins every the hub is in Louisville where I live .

Pony express could of gotten here quicker…. Sad. Sad. Can’t call and complain via automated phone number that made to discourage complaining from unsatisfied customer’s,

i was having issuse,s with package delivery so i called ups out on Rt. 51 uniontown pa. i ask the man about my package being left at wrong address. he told me no more trucks going out that i would have to call fairmont wv,a.

so its a dam shame this man at uniontown would find the need to lie to me WHY?????? was it the sound of my voice? or he did,t like it cause i said that UPS drivers are suppose to be able to read.!

Where do I start? Well, UPS LOST my passport for next day delivery and it never even left the hub. I called customer service and they hung up on me multiple times and redirected me to different departments constantly when I just needed a case opened.

Finally, I get one opened. Less than an hour later they leave a voicemail saying that they didn't find it and then another call asking what a passport looked like. I had to explain to these poorly educated people what my situation was over, and over, and over again.

After less than 48 hours the "package" was considered lost. They keep telling me to contact the sender and when I explain to them that it doesn't work like that, they basically told me to kick rocks. I then talk to a lady named Kim who told me that she reopened it and promised it…

Can I take the one star away and give a negative 5? I called UPS as told to do so in the email. As I am the shipper. Talking to customer support after doing all the work to send the documents that they wanted after loosing a desktop computer that was being returned.

So it was never refunded. Now while the email says to reach out to customer support to provide payment details so I can get my money back on the claim. Which has been a few months now, an agent has me on hold for over 30 mins to come back on and tell me that the store needs to submit the claim that is approved and

I need to now be in touch with them in order to get the refund! They have nothing more to do with it. I bought it from them. Paid in full. I was sending it back because it didn't do what I bought it to do.

They…

Hola:A quien pueda interesar, He recibido mi paquete por ups y estaba roto, llenos de parches con tape transparente. Le habían extraído varios artículos del interior.El paquete de pañales estaba roto como que trataron de ver lo que contenía.Faltaban dos paquetes de medias para diabéticos, un cepillo de dientes eléctrico, wipes de alcoholEn realidad no es ni muy valioso lo que falta pero el problema está en la forma tan ordinaria en que ocurrió el saqueo.Sin másMirlin Monzon

Packages are always late and there is always an excuse as to why I called and was transferred to an employee at the north bay distribution center by the name of Andrew when he was asked his last name or employee # he stated that if I didn’t like it to bad and hung up

I had a problem with my package, being it is supposed to deliver today, yet has not left California while i live in new jersey, and when i kept calling, they refused to connect me to an agent, and left me with their useless customer service robot.