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UPS

1.0
386 complaints

Address

55 Glenlake Pkwy. Ne, Atlanta, GA, 30328

Customers report widespread delivery failures including packages sent to wrong addresses, drivers failing to attempt proper delivery (not knocking/ringing doorbells), and extremely poor customer service with unresponsive representatives and dysfunctional automated systems. Additional complaints involve package damage, items left in inappropriate locations, and tracking system errors that contradict actual delivery status.

Common Issues

30% (102)
wrong addresswrong housemisdelivered
28% (95)
attempted deliveryno knockdidn't ring doorbell
25% (85)
rudeunprofessionalno callback
10% (34)
damageddestroyed boxthrown
7% (24)
trackingincomplete addresssystem error

Complaints

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Anonymous

Feb 16, 2015
0

The last couple of times, at least 2 that I remember, I haven't received my packages. The first time it was on a truck for over a week & when I called in to inquire about it the representative said that its considered lost after so many days so that one was lost. Another time, recently like a few days ago & today is March 21, the package was never put on a ups truck to be delivered & after so many days of it being there ups sent it back to the shipper.

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Anonymous

Feb 16, 2015
0

You have a worker by the name of Christopher Lafontant, lives in Cambria Heights Queens New York. This worker smokes weed every single day. He has been seen smoking weed and selling weed as well. Drug Test him without his knowledge and you will see.

If you let him know you want to drug test him he will go home and use his sons pee. His smoking has impaired his sense of judgement.

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Anonymous

Feb 16, 2015
0

I recently sent for a phone to come from my phone at your company called Schurian and somebody said they dropped off the package yesterday or today came by to drop it off and nobody was home I was home nobody knocked on my door nobody knocked on the main door outside the building I live in.

So I setup a time today to go to pick up the package at the UPS after working out something on the phone with someone there I was told they close at 7:30 this large black man at 17 Gold Ave. newark nj UPS SITE.

They close at 6:00 pm. Mind you I checked the website I checked the iPhone app and I also checked the phone number to see they close at 7:30 on the main pick up side this gentleman was clearly obstructing my way and

not allowing me to get my package I want to complain about it and I would like…

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Anonymous

Feb 16, 2015
0

When my package was delivered there was no one home so i assume they just left it on the porch. Well a dog got ahold of it and ripped it up. Aren't they suppose to wait until someone is home if it doesn't fit in your mailbox?

I caught the dog before he tore up what was inside but that was only because there was 3 boxes to get to. He was working on the last box though. I really don't appreciate whoever it was being that careless.

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Anonymous

Feb 16, 2015
0

I understand that at times people will not be home, but your employee in my area did not even go up my apartment or call me. Then, he leaves a notes outside of the department. Yet, when I came where the mail is, there was a note from UPS for another person.

Why is it that they can leave a note inside, where it is safe and secure, YET they leave my note, where anyone in the streets can take it. I am extremely upset that this has happened. The one word I can about this is "lazy".

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Anonymous

Feb 16, 2015
0

I am totally disgusted with the way our 11 packages were sent. Carelessness on the UPS Driver of saying he couldn't find our road when we have had UPS deliver many times before. I need to file a fromal complaint against the Driver, Truck # 676143 out of Muskogee, Ok Hub.

" Her name is Valerie Gravy. Ths Supervisor was ridiculous. After finally standing there 55 minutes, A. Griffith, said she didnt know what was going on. We drove 23 miles to Hwy 51B & 161st to meet up with the driver at 7:15pm. We were there.

He was to wait for us just for a few minutes. We got there, we waited 15 minutes and he never showed up. We drove back 22 miles back to the Muskogee Hub and waited till 8:53 for the UPS dirver to make it back.

He was either 190 or 143. They wouldnt give me the Drivers name. I…

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Anonymous

Feb 16, 2015
0

Many of the UPS drivers who drive thru this 55+ community drive the required speed limit, however it's the occassional few who make it bad for all the rest. The speed thru out the community is 25 mph and for those wo do not adhere to the speed are in danger of causing very serious accidents. Can you please inform all drivers to slow down and comply with the community rules before someone gets seriously injured or hurt.

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Anonymous

Feb 16, 2015
0

The UPS driver for 24th street in Philadelphia (19103) comes to my street same time every day and slams his dumb cart on the ground disrupting me and my roommate who work from home. He then slams the packages on the cart half of them falling on the street. This guy is completely careless and unprofessonial and should be fired - or at least provided additional traning on how to disrupt the neighborhood bringing attention to himself and without possible damaging packages.

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Anonymous

Feb 16, 2015
0

I shipped two packages and the UPS department mixed up the paperwork. 13 items got shipped to a US location with the ticket that was #235 lbs and the 2 items got shipped to Hawaii with a #13,00lb ticket. We caught the package in California to reroute it to the other location and then the other package was picked up and sent to the Hawaii location.

Well now they are trying to charge $2500 shipping charge on the 2 items that was rerouted from California because of the weight. When in reality that package was only 235lbs and they are like prove it. But they have the proof from the 13 item package as they picked it up reweighed it and charge us the difference from 235 to 13,000lbs and charged us the overage.

Now they are still trying to charge us the excess amount of $2500 especially when…

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Anonymous

Feb 16, 2015
0

Waiting a parcel containing merchandise to be sold during religious event from 30/11 to 02/12. Parcel never arrived. I was not given a tracking number by UPS so I could not track parcel. When I finally managed to find the tracking number I called UPS and they said that I could not get my pack until the payment of GBP 77 was issued as the pack was subject to importation fees ( into UK). I was very upset and said to UPS that no one had told me that there were additional fees to pay.

I also asked why no one called me to advise that my package had arrived and I had to pay for it. The lady on the phone replied that it is my problem and not their concern. I asked how was I supposed to track the pack if they never provided me with the tracking number...She did not care. In the end I had to pay…

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Anonymous

Feb 16, 2015
0

UPS driver (license/truck # 36DLV4) on Monday, January 14, in Houston, Texas between 9-9:30am, at the intersection of 610 freeway and West Bellfort proceeded to practically run me off the road so that he could get in the lane I was already in to make a right turn. He was barrowly off of the 610 Freeway and needed to cross over three lanes to make the right turn on West Bellfort.

I was already driving on the second lane of that feeder lane. Once I saw that he was not going to yield or slow down once he saw the lane was occupied, I slammed my brakes to come to a complete stop to avoid a accident with him.

Once he crossed until my lane and over, I was able to pull up on the side of him where he then began to shout at me. My window was up and I wasn't able to hear exactly what he was…

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Anonymous

Feb 16, 2015
0

I reside at 110 Tropical Drive,Victoria,TX 77904. On more than one occasion the delivery man has done a very poor job in delivering packages to our home. One time a medical package was dropped on the driveway in the hot sun with no notification. Was found when my husband returned home.

Could have been driven over and ruined. Just last night he dropped a package on our front porch and porch light was on and package could have been picked up by someone else. We were home and would not have known he stopped by, but heard the truck driving away.

He could have rang the door bell to alert us. Did that a few days ago when he delivered an express letter, but again dropped letter on porch and left. Someone needs to contact our local delivery office and see if this issue can be resolved. Would be…

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Anonymous

Feb 16, 2015
0

I shipped to 2 boxes to address in Maritta Ga only one was received. Some how some smart person sent to the wrong addrerss they shipped back to Capital Heights MD and it stated clearly on the box the correct address on the label to ship it too. I was told this was sent to tracking resoultion section and the driver was supose to go back and pick the box up and sent out to the correct address. When I call the main line I get the running around and my issue have not been solved. This is my first and last time using UPS ever to ship anything. I will notify my job that has a corporate account with UPS not to use you all anymore becasue of poor service.

I am planning to notify the consumer affairs regarding my problem. When call the main it keep saying my package was delivered. I am playing to…

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Anonymous

Feb 16, 2015
0

UPSÂ Packages were supposed to be delivered by 12/23/2011. But they never were attempted on a delivery. Contacted customer service on 12/27/2011 and spoke to Jeremiah and he informed me that there was a note stating the customer requested a hold on all six packages. Jeremiah sent a message to the facility in Jackson, MS informing them of the tracking numbers and the note that was showing on each of the tracking numbers. I then received a call from LaToya from that UPSÂ facility and she was very giddy in which I did not find funny at all.

She informed me that this was a system generated message and that my packages were still on a truck. She said she was going to have them take them off the truck and have them delivered. She also stated that she would give me credit for the shipping fees.…

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jane may

Jan 28, 2015
0

I'm tired of ordering product and the company ships to me and I pay for it and never receive it. I'm here every time and I've got witnesses of what was delivered. This has happen twice this month. I will have to look up the first item and get back with you but this item in looking for now is order #4561131112 - item k41167.

It was shipped on the 1/24/2015. Since I have proof and witnesses I will see my lawyer!

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Mary

Jan 21, 2015
0

The Driver today on 1/21/15 driving truck number 574028 I believe his name is Eric, every time he comes to the tribal center for deliveries he is always rude and is always extremely rough with the packages that he is dropping off. We sometimes have stuff that are fragile and don't appreciate the way he handles them, let alone talks to some of the staff here.

I'm on-call here and have seen him treat packages like there's nothing in them and the way he presents himself to us. I'm not sure if it is just his personality or if he just has a lot of bad days or what, but it would be appreciated if his attitude was better than how it is now.

Thank you for your time.

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