US Bank

This is a complaint against the corporation's staffing policy for its brick and mortar buildings. Today, I needed to conduct some bank business. I much prefer to interact with a human being rather than a computer. There was only one teller to take care of the drive up customers and the lobby of the bank. The unfortunate employee was meeting themself coming and going. It reminded me of a rat on an exercise wheel. This is reprehensible! Does the greed of us bank corp know no bounds? Oh wait, I know the answer. It is a resounding YES!

The banking industry was benefited from large tax cuts and growing profits. So what to you choose to do? Cut staff and decrease services - thereby increasing profit. Well, if humans do not have employment, who is going to deposit funds into the bank?

Tell me,…

I opened a fraud claim many weeks ago. I haven't received any phone calls regarding it, I receive text messages occasionally letting me know that my claim is still being reviewed. I've called in at least four times and every time I'm told that my claim is still being reviewed, I constantly ask if there's anything else I need to do to expedite it or complete the claim and

I get told that there's nothing else and I just need to wait to hear from the fraud department. Even this morning the representative was about to get off the phone with me after telling me that there's no recent notes and that I just need to wait to hear back from the fraud department, this has been the response of every representative I've talked to you when I've called in.

I've been told three times that there's nothing…

If I could give this a ZERO star I would. I have been trying to close an account for over 2 years and it impossible to get this completed. Since I do not use the account, I am now being charged a monthly service fee.

The customer service is absolutely horrible. Your call is bounced around, the bank manager never is available nor will she return a call. I would NOT recommend opening an account or doing any financial business with this bank.

I was charged a $35 overdraft fee when there was no overdraft and the auto insurance bill - which I am certain had arrived after business hours on the 15th of January since I had checked my balance at 5 PM that very day - was being "processed". My weekly direct deposited paycheck arrived at 4 AM on the 16th.

There is no indication as to when the actual auto insurance bill arrived, nor is there ever an indication as to the time of day when any debit arrives; only when a deposit is made. This seems like a deceptive business practice.

Trying to call the bank and reaching an agent seems to be programmed for a 15-20 wait (with repeated recordings suggesting one use the very phone app one is using). I also question whether the agent in some far away place is being paid a commission when…

S. Bank customer service line. m. on my work break and I was in line for over 30 minutes and had to get back to work so I asked the teller what time they were open until and she said 7:00 so I politely told her I would come back after work to pay my bill. m.

and paid the bill and before leaving double checked with her that is was posted so I would not incur a late fee and she told me that since it was after 4:00 that it would be considered late. I have paid my bill on the 16th many times and have never been informed of this.

I asked to speak to someone about it and she said you can call the mortgage line but you probably will be on hold for a long time. I sat at your branch on hold for 16 minutes and 24 seconds and had to get home to cook supper so I tried calling again from my cell…

The atm stole my PayPal card, then the branch manager says that I won’t be able to get it back for 5 days!! Then tells me that I’m lucky he doesn’t have it shredded!! This is bullshit!!!

My sister and I are Co-signers and Co-owners on my dad’s account due to his dementia and bad judgment with his money. This account is strictly for his Social Security deposits. On September 3, 2019, a garnishment was taken out of his account that was meant for my sister and not my dad.

Bank told us that because we are owners on his account that legally his account can be garnished. S. Bank also charged my dad’s account $100 for legal fees. S. Bank. S. Bank and voiced our anger concerning the garnishment and that we were under the impression that Social Security income could not be garnished.

Two weeks later my dad received a letter stating that the following accounts cannot be garnished Federal retirement, Federal disability and Social Security yet my dad‘s account was still garnished. I…

This happened in 2011 but it still pisses me off. I moved to a new town in California and there was no Usbank within 100 miles. My usbank account still had $30 in it so I used my ATM card to buy gas, the gas was $33 and it went through no problem.

About three months later I got a letter from usbank telling me I owed them $300 for the $3 overdraft plus all kinds of extra charges due to the $3 overdraft. I don't know if they still have this policy but I do know I will never deal with them again.

I negotiated it down to $150 and paid it to protect my credit.

I have been a customer of US Bank for 30 plus yrs in the Cleveland Ohio area. and using the US Bank in Marion Illinois. The last few times I have been there needing customer service I was actually denied help and was turned down. 00.

Melissa Tucker at that branch would not deposit it. I had to argue with her and was embarrassed by her attitude. She was very confrontational and finally I told her to deposit it and if it is returned I could it.

I was depositing the check into my savings acct. 00 in it. The check cleared. She put me through a terrible ordeal and made me feel like I was doing something wrong. Not very good customer service. Arguing with your customer.

Kerrie Price was very difficult yesterday when needing a wire transfer to purchase a vehicle from LA. She said something…

Your bank has put a hold on my account and have not explained to me why, or for what reason, and in any case, there is no good reason!

I will tell everyone, I come into contact with, about what your bank has been doing to me. This is out and out harassment! I am mentally disabled, and can't get to my money to pay for my medications! I am letting my psychiatrist This is unconsionable! I will be contactinfg the ACLU, and the proper government officials and the media about this in the morning!

I want MY money out, with me, to use for my living right now, damn your company! I will also be shopping for a good attorney to take this case of discrimination and reprehensible treatment and behavior from YOUR company! You will all be sorry you did this to me!\God will punish you all involved!!!

I was left on hold today for 41. Minutes with no return. When I called back to complain I was drop from the call 3 times. My question was simple. I asked if the fee on my RV loan would be waved if I financed my new RV with US bank.

Your customer care is terrible.

I would like to complaint about my experience with a teller (Sean)at your branch in side of the Schnucks Store location 3430 South Grand Blvd St. Louis, Missouri 63118. yesterday at 12;45pam on September 4, 2019 he was very rude he to my elderly mother who banks with Us Bank he was so.

nasty to her before I said something to him I let go in the past. But this time we walk up he told the other teller he didn't want to wait on us but he teller told he had too.

So, mom ask could she add me on her bank to cash her check when she no feeling well. he had a attitude so he ask me do you work a job yes is it full time in very nasty manner I said I need your id I said ok then ask so why is you need ask about if I am employed.

he said if you keep give me attitude I am not waiting on you. them he…

I went to the Cottage Grove MN. Branch to change some coin into cash on 8-26-2019. I have a mortgage loan with US BANK. I had a statement with me. I was told they would not count the coin if I did not have a Checking or Savings account .

I pay hundreds of dollars in interest each month and could not get 50 bucks in coin counted. I find this to be ridiculous. Either you provide service or you don't. Steven Lapprich , Account # 6800478438

00. Let’s pour salt into an old wound, the teller was asked to check the account the check was drawn against to verify there was enough funds in the account, only for the teller to look at the account and then reply I can’t tell you.

Explain this, why is it you can ask one teller to verify the availability of funds for the check they want to deposit and the teller will tell you, then the next time you get a teller that can’t tell you. WHAT IS THE POLICY?

US Bank, do you have enough customers that you don’t care if you lose customers based on your malpractice? I call it malpractice since you have to make money from customers when they don’t have a choice but to deposit the check into their account.

The other complaint is a manager was to call us in reference to this transaction, but…

Customer Service is worst ever known in banking I personally am changing banks Columbia office rude people just a shirt bank

I have been a customer of US Bank since it came to St Louis, MO. I started with Bohemian Savings and Loan who was bought by Missouri Savings and Loan, who was bought by Mercantile Bank, who was bought by Firstar Bank that US Bank bought.

I’ve had the same account number since Bohemian. I had my home loan with US. I’ve always given a positive review of the bank. I am currently using the US in Camdenton, MO 65020. Recently I deposited two checks in the ATM machine in the US Bank in Camdenton.

The machine kept saying “scanning checks” for an extended period of time, so I went and talked with the teller. She said it was probably out of order, my card would not be returned from the machine and that the checks would not be returned either.

She went on to explain that they could not be removed…

I attempted to purchase items on Menard's site. It kept declining my card. 00. I was told "no". When I asked, could they take the money out in the future, since I attempted to make a payment twice? I was told by customer service "No, that's illegal" .

Well, they did take it out, twice. When I contacted customer service I was told I could get a credit in 10 business days. I shouldn't have to wait two weeks for money that you should have known was being stolen two minutes after the theft.

I trust you, my bank, to watch my money. I feel that you didn't do your job. I also feel like your 10 business day wait on giving someone a credit is WAY too long. This time it was only $226 next time it might be my $2000 and I won't be able to pay my bills. Horrible policy! S. Bank.

Furthermore, I will…

I have been trying to get a copy of a fraud despite firm re-sent to me for weeks. Everytime I call I am trnsferred - then hung up on - or unable to be helped . I even called the direct line of your banker no one ever replied .

I have a fraudulent charge on my debit card from April 2019 the paperwork did not get sent in - in time the fraud charge is back on there . If I can't get this resolved through your bank I will have to report it higher up. Regards April Cooper

Would not give me a loan after paying 4 yrs with out missing an payment paid 45 days early had to go lease another veh instead of purchase the one I had. Would never use them they have a charge for everything

S. BANK on July 11th at 5:22 PM CST. I spoke with the initial representative regarding the closure of my account and was informed there was nothing they could do. I informed the representative that my direct deposit was going into at midnight that evening.

The representative directed me to the branch and advised I could not accomplish over the phone. I requested to speak with a supervisor and was connected to Randy K. Randy retorted the same information provided by the representative and advised the account could not be reopened over the phone.

I informed Randy that I would incur charges as a result of this issue and also informed him that I did not receive a letter regarding the closure of my account. Randy did not verify the address the letter was mailed to or attempt to rectify the…

July 14th, 2019 Alicia Shaw 4020 Palisade Rd. Reno, NV 89521

To US Bank: I would like to make you aware of am issue my family has experienced with your bank and the lack of response we have received from our local branch and the customer service numbers. On July 3rd, 2019 at 10:24 PM my 18-year-old son made his very first ATM deposit into his checking account. He had been saving his birthday and graduation money for several years and had saved $1,130.00 for his senior trip on July 5th, 2019. Upon deposit an error occurred, and he received a receipt that the items deposited were not credited to his account nor were his funds returned. 153757707150 He waited on site and called the 1-800 number listed on the receipt. He was told he would have to wait upwards of 55 days for the money’s return…

I am completely a palled that you guys would charge a check cashing fee of seven dollars when it is your own customers checks. I understand I do not have an account there but the check is still coming from one of your customers I have been cleaning houses for over 20 years and I just received a client who banks with US Bank so

I just took three checks in there and was charged three different seven dollar charges so it cost me $21 to cash my checks I did not charge my customer next your $21 because I’ve been cashing checks all over for many years and never have I ever been charged a check cashing fee for not having an account with them I am extremely frustrated and I’m also just extremely frustrated that they don’t have courtesies where they can waive the fee for one time and

so I can…

I have been dealing with an issue for over a month with the us bank reliacard department.

My account information was hacked over a month ago approximately 1000.00 was stolen from my account. I called us bank to resolve this issue this issue...turns out someone had changed my account information, address and phone number. We was able to change it back to my correct address and phone number easy enough...requested a new card.filed dispute paperwork on the charges..was suppose to wait 5 days to check and make sure all the disputed charges had passed thru the system. then all should be good.

nope- called in 5 days to verify not only was someone allowed to come in and change my information back to the wrong address they also managed to get the new card sent to that address. us bank, instantly…

Mike:Manager 39th Salmon Portland While expressing my frustration with miscommunication your ATM teller gave me Mike was only able to respond to a certain level. As a Manager he gets paid to have a higher tolerance with angry customer. yes, I expressed my frustration and for good reason.

Rather than acknowledging my frustration and making me feel better, he was quick to hang on me after saying some "F" word. I do not know what was said because he chose to hang up so quickly after he said it.

I am going to be confident he told me to "F*&%#" OFF. I also researched complaints online about US Bank and found many about your customer service. He needs to be the better person while on the clock in customer service, rise above our frustration and keep HIS cool.

He chose very unprofessional and…

On Friday, 31 May 2019 at 4 pm, I spoke with a customer representative who identified herself to me as China. I told China that I wanted to make a equity line of credit payment over the phone. She said she could not verify me.

I had no problem with her answer but she was rude and argumentative, poor attitude. I have been customer since 2012 and have never experience rudeness with customer service before. I am truly disappointed with her service and she should not be in that position.

LIES, DECEITFUL PRACTICES. THEY WILL TELL YOU ANYTHING TO GET YOU TO PUT YOUR MONEY AND CREDIT IN THEIR HANDS. POORLY TRAINED AND INEXPERIENCED PEOPLE WORK FOR THIS ORGANIZATION. THEY DO NOT TELL YOU THE TRUTH ABOUT APPLYING FOR LOANS OR BALANCE TRANSFERS.

WARNING, STAY AWAY FROM THESE LIARS OR PAY THE PRICE FOR THEIR INCOMPETENCE!

I can no longer put up with the terrible service I have received at your local branches here in Scripps Ranch area and Mira Mesa. Other than one man in Mira Mesa Branch (I can get his name) who always greets me when I come in, the Managers and other personnel need to be trained on how to treat customers.

I moved from Vista CA a year ago. In Vista I had a very good relationship with your Branches there. Since I moved to Scripps Ranch I am abhorred at the treatment I have put up with at your branches here and Mira Mesa.

I have held off however after I year now I can no longer tolerate the attitude of your personnel at the two branches I have dealt with constantly. I am in the process of closing all of my accounts and transferring them to Chase Bank here where I am welcomed and treated so…

I deposited a check from my dealership and US bank put a 15 day hold on my check for fraud . They did not notify me they contacted the dealership. I called them back and was told my branch which was closed over 3 years ago has to release the whole now I have checks and fees I will receive for no reason .This is none crazy.

I requested assistance from US Bank with an issue with one of their investors that has shown fraudulent activity. I sent the documents to US Bank official and they indicated that it was nothing they could do because they were on the TRUSTEE to the investor. However it seems odd that as a TRUSTEE you would think that word means something. If a customer tells US Bank that one their clients has been conducting fraudulent activities and they do nothing about it and act as if they are not part of the activities. I just alerted them and they refuse to make correction. As the Trustee I am holding US Bank accountable to the activities of their clients because they are allowing it which makes them part of it. FRAUD is FRAUD and falsifying documents is FRAUD.

I will be filing further complaints…

I have been a USB customer for 47 years and my credibility as a customer has been impeccable over those years. Not only did I do my personal with USB , but also my business banking as well. Even had USB handle my daughter’s trust throughout her childhood.

In the past few years I have encountered too many complications and errors that has cost me not only money but hours of my time. My frustration has reached a level of seeking a new bank that caters to their client rather than make it increasingly difficult to do business with.

I have a list of incidents that I would gladly share if only there was someone who would reach out and show they care about me as a loyal client. Robert Lucich

Treated rudely and unprofessionally by a branch manager at Shea and Tatum, Phoenix. When I gave him a 1* on Google the bank closed my two perfect-pay credit cards, my checking account, and my savings account. When I complained to a government agency they sent me a form letter saying they could close accounts "with or without any reason".

This bank is malicious in obtaining retribution against good customers instead of taking corrective action. Many of their employees agreed with my position and asked me to send a letter about my experience directly to the bank. They acknowledged receipt yet they never responded to the letter or my repeated queries.

O. Box. I live in a rural area of Oregon and have all of my mail sent to a secure box. I have used this box in claiming Flexperks rewards many times in the past without issue. Today I was told it is not possible.

In fact I was forced to have the reward sent to my sister-in-laws address because she has a street address. This is not acceptable.

Also when attempting to fill in the customer service survey I was not allowed to give a rating of 4 unacceptable. The customer dis-service department is a disgrace.

As a formerly loyal customer with 6-figure accounts, let me tell you why i am taking my money elsewhere and why U.S. Bank SUCKS:

They will randomly LOCK you out of your account and deny normal card transactions(i.e., for the same amount as usual from the same account, at the same old ATM, store etc.) for NO APPARENT REASON at all! This means there was plenty of $$ in the account, nothing unusual or suspicious going on at all. They will screw you over like this REpeatedly(this has already happened 4x in the past year) making it time to divest from this dysfunctional, faceless, unaccountable institution...

They will offer no explanation or apology whatsoever... If you visit your local branch, the management will proceed to demonstrate that they have NO CLUE how their own automation works,…

Each Month I attempt to make a payment online for my credit card there are continued issues and errors I receive. At least twice I have made payments only to go back and look and it was never credited. Fortunately, because of all the issues I have with this online web service I verify a few days later that my payment was credited.

This is so terribly inconvenient. This needs to be fixed, at some point I will be blamed for not making my payment on time. I pay all my bills online and have never had these kind of issues with any other business.

Twice it would not even allow me to make a payment and I had to call and make the payment over the phone. This month I attempted at least 5 times and it continued to tell me my payment was not an available amount, which makes no sense as I was not…

s. Bank credit card my payment was due March 24th which is on a Sunday the phone app that I have won't allow you to take money from either checking North savings to make a payment on your credit card as I lay in the hospital with an infected stent replacement I had several family members attempt this feat.

So come Monday as I arrived home I called and made the payment as I normally do way before 2 no late fee showed up on my phone app until much later in the week of $27 after a very unpleasant phone call they said they would fill out a report and give it to a supervisor and I will hear back within 24 to 48 hours which I never did after just calling back and speaking to the supervisor personally her name is Mary extremely rude needs to lose her job immediately she refused to remove the $27…

In the past (3 years ago )I was turned down for a first mortgage loan which I obtained easily elsewhere . 000 boat loan which is being denied ! Are you folks for real my credit score is 801 who makes these decisions some one with no credit knowledge .

You truly don’t ever get the facts straight

I leased a car in Dec. 2018 from Grogans in Toledo. The lease agreement said the payments were due the 28th of the month. My first bill said it was due the first of the month, so I borrowed the money from a friend to pay the bill.

I called us bank to change the due date since I don't get my social security until the 3rd of the month. No one told me there was a charge to change the date. I was very surprised when I got my March bill with the fee of $50 attached.

I called and got no satisfaction. I also called Grogans and they were no help. I don't think I should have had to pay this fee since I was not told about it. Please take this into consideration. I only get social security and do not have $50 extra per month.

I think Grogans should have put the correct due date on the lease…

I visited the Clarksville, IN branch today to make my mortgage payment. First, the teller had bright orange/pink hair, and was dressed in a very tight red button up jacket with some sort of black low cut top on that was extremely too revealing and unprofessional in a banking setting. I was offended. The manager stood right next to her, so that is also a reflection upon her as a manager to allow that type of dress code, or lack there of. Secondly, I handed her a blank check which she directed me to fill out in front of her then made me correct the date two times stating the 9 in 2019 looked like a 7.

I have business degrees, one of which is in financial services and have worked at Chase Bank. We were not allowed to dress or act that way.

I am shocked. I have never seen the likes at US…

I went to the ATM machine in Florissant Missouri (Crosskey Schnucks) to pay the workers at my home. When I put my card in the ATM it instantly took my card. I was very upset . she only said "there is nothing we can do".

I was afraid that my card would spit out and someone would use it . I was upset I told her just close it down. She closed my account out completely , checks started bouncing . I need to be compensated for all the hell I went through , thinking about changing banks .

She did not try to help at all. I think she deliberately try to bring all of this on me .

The majority of the experiences I have received from the Ankeny,IA US bank have been absolutely appalling. The business I work for banks with US bank and I have been with the company for over 7 years and visited at least three other US banks over that time and have never had any complaints, customer service was outstanding.

The branch in Ankeny is blatantly rude whenever I call in a change order or drop off deposits. There is absolutely no reason to treat customers with such disrespect! I will be sure to notify my area director and the business owner how terrible the employees are to their business accounts.

A month ago I sent a letter of complain to the branch manager of the US bank located on Cliff Lake Road in Eagan, MN about the unprofessional conduct of an employee when I used the drive thru service on December 4, 2018. It was an inhouse problem requiring an inhouse resolution I have no idea if such a resolution was achieved because I never received a written response from the bank manager. He/she may have tired to telephone me, but I do not answer any call from a number I do not recognize and I do not accept messages. I took the time to write a letter and I think it is reasonable to expect that the branch manager would so the same. There is nothing like written communication. I assume US bank agrees and that a letter from the branch manager will be forthcoming.

Thank you.

Dear Avery, As you can imagine I don’t think much of your customer service skills. I answered a survey regarding my experience at US Bank on Greenway in Scottsdale Arizona. You then sent me an email to follow up on my feedback. My customer feedback response #03732808. Will I have reached out to you by phone twice. I even left you 2 voice mails on 503 401 1177. Today is December 19th and the $50 that the branch owes me is still not in my account. I will NEVER do a debit with that card again. I don’t understand why when your bank made the mistake I have to wait until after the first of the year to receive my $50. It is the holidays, and would be nice to have now.

No need to call me, as you the Greenway branch are both the same, you talk out of the side of your mouth that works for you and…

Needed a question answered for my 92 yr old Mother's credit card account (Ralphs) which is several years old. I have inquired regarding her account on many occasions by phone as well as email online. After being treated rudely by phone, I was directed to take my Mother to a local branch. We went to the Redondo Beach (Catalina) Branch and sat with the MANAGER of the branch.

"As a banking customer, I've never been treated with such disrespect" I told the Manager, regarding phone calls I made on Mother's behalf....I made an online payment on a Thursday and wanted to know if it had processed...This visit was by a suggestion made by a supervisor (one of four) that I spoke to on the the phone. All we needed was a confirmation that the payment had completed. No go. US Bank wouldn't give her the…

I was traveling and shut off 4 times. Every time i called in and verified myself and told my card would be working and it never worked. I was transferred multiple times but nobody could get my card to work.

I went to differents atms and tried to withdraw different dollar amounts with no luck. I ended up using my southwest card the rest of my trip. I returned home and denied at walmart for $46. I called in to fraud department and supervisor couldnt help me and then refused to end call knowing i was going to give him bad survey.

So he transferred me to mailbox that hung up on me.

My daughter attends Iowa State University in Ames. She has been in Ames for 4 years. the machine kept her card. She was there 11/15/18 at 10:15pm. she said it is policy to never give back non bank debit cards... REALLY? WHY??? What would that solve.

So no my kid who is 6 hours from home is trying to borrow money off of other broke college kids so she has enough gas money to get home for Thanksgiving break. THIS WOULD NOT BE HAPPENING IF YOUR MANAGER HAD ANY IDEA WHAT IT WAS LIKE TO BE A…

I asked a lady sitting at a desk whether she can help me to get in my safety despoil box since a line was long. She said she would, then she demanded to see my drivers license and box number which I provided.

She checked drawers and said I have no file. She went to her office and told me to provide her with my phone number and she needed to call her boss. I have been with USBank customer 25 years and had never been treated like today.

She treated me like a criminal and only thing she did not do was body search. I told her check my accounts which she replied not necessary. She told me I need to give her my phone number and she will call me to come back later.

What a terrible and embarrassing experience in front of other customers. HORRIBLE AND EMBARRASSING EXPERIENCE OF MY LIFE!!!!!!!!!

I was depositing my wife pay roll check at my account for last 5 years while she present at the bank counter with proper id. 30pm, me and my wife went to the counter line was big susie howard called me to take deposite, She ask me why my wife do not have an account at us bank,i replied she do not need one.

susie howard replied today is the last time she will take my wife deposite at my account, I reply that i was depositing for last 5 years, and also where the bank policies say that,its not accepted to deposite my wife check while she is present at the bank, she replied she is assist manager what she said is the law, she was harrasing me in front of 20 other customer. i been with us bank for last 15 years,and maintaining good relationship.

I felt she harrassing me.…

Delaware, Ohio 43015. Kroger Branch I didn't catch the reps name. Male with a beard, mid 30s, when I got there he was friendly, asked about my employment and I told him how I was currently unable to work and living off my father.

I had two checks from my dad for 700 total (from US Bank) and told the rep I wanted the cash. 00, nothing more, even though I had cashed more than one check at a time there (for more than 700) multiple times.

I also have a joint account with my father with way more than that in it that we use as an expense account. As I walked out a lady stopped me and apologized and said she overheard how rude he was.

I can't believe that guy has a job in customer service because of his attitude and his appearance.

To whom it may concern: July, 18, 2018

My name is Ron Gibbs, and today, July 18, 2018, I was in Smith’s Grocery store in Dayton, Nevada 2200 US Highay 50 E, Dayton Nevada 89403-7352. SF-NV-6850 at approximately 12:15 PM conducting business at the U S Bank branch located in that store. Having just opened an online account at U S Bank, I needed to get a direct deposit and make a deposit to the bank in cash.

While in the process of doing this, the subject of my address came up, which is at the Dayton RV Park. The young lady, fairly short with blond, or reddish blond hair made a statement that I consider to be totally unprofessional about the manager of the RV Park. Her statement was “he is mean”, and I said “mean”? I find him to be a very nice guy, and he takes good care of the park, and is…

You keep on taking thing off my on line banking.So I have to move them to my page.