US Cellular

I'm very unhappy with their service they need to get better 5G coverage. Because I have a 5G phone and I can't use the 5G they ripped people off and convince and advertise their costumers to buy their newest and greatest phone.

Needs to get better with their 5G I have a 5G phone and no coverage don't receive 5G in my area only 4G They lie and bug their costumers to buy 5G phones and promise thier customers they will get the best 5G coverage and deals on their commercials but not enough expanded coverage they still need to do better when it comes to coverage of their 5G network.

s . cellular for almost 2 yrs now all of a sudden my bill shot up to $1400 I called them to find out what was going on with my bill which then they told me I had a past due balance I told them there was no way I had a past due balance because every month my app says my account is in good stand and my balance is $0.

I’ve spoke with several supervisor when calling them and they are rude and very argumentative as a manager myself I’ve told them it’s unprofessional to argue with a customer the way they do and also inappropriate to speak to a customer the way they do. I’ve asked to speak to their superiors and they tell me there is no one else to speak with.

I had paid over $500 on the $1400 bill and my phone was still shut off and they didn’t want to work with me on it. On a side not they…

Ardmore Oklahoma store sold me iphone and service has not worked for three months yet i have to pay this bill . i am extremely dissatisfied.

I was lied to when I bought my phone thru a promotion. Ryan Barnes too advantage of my husband and me. He led us to believe the accessories were included in the promotion. 00. He put a liquid on the screen we did not ask for that was $69.

He did not set up auto pay nor RN discount.

I went to the local Zillah WA US cellular store and I had a simple problem with my cell phone and was told I could either purchase a new phone or have the memory wiped from the phone. Ended up having to drive to Yakima to fix the problem—which was pushing a bunch of 1’s for a passcode after a repair.

We were told it’s always just 1’s and anyone who works on cell phones should know this. When I called to speak to the manager the employee—a female I don’t know her name. Both the manager and employee were rude to my husband.

It was one big inconvenience and I won’t return to that store even though it’s the closest.

Service sucks takes for ever for apps to load

My husband and I switched over from straight talk to US Cellular just last week. I bought 2 phones. We tried at first to go to our nearest location in Jacksboro TN. They where never open. Several people where complaining about it while we where there.

So we went about an hour away to the Tazewell office. I had already filed an application out online somehow it was froze in the system. They could not do anything that day. We went back the following Friday again 1 hours away just one direction.

They started the process all over. It took 3 HOURS. My husband walked out with a Apple 14 pro max. No charger nothing. They barely transfered his apps to his new phone. I ordered a galaxy fold 5 in ice blue I paid out around $300 that day.

I had to wait for my phone. I never received a copy of my…

Went in the store to get some help on transferring files from phones and how to pair a set of earbuds lady was like we don’t do that here I’ve been with u for over 8 yrs and every time I came in no matter what I was helped this time I wasn’t but the kid that helped us the day before was nice and helped us with everything we needed so guess some people want to help while others dont

Just with the particular customer service rep spoken to at 10:22 am on July 18th. I wanted a receipt of payment sent and she refused. She wouldn't provide her name. Wouldn't answer my question directly and wouldn't transfer me to someone who could.

Said I would need to call back if I wanted to speak to someone different. Said she gets paid by the hour so doesn't matter if I waited on the phone until she got me someone else. Just a rude unhelpful person.

I know not all are, spoke with someone last month who was awesome. She was condescending and ridiculous.

start of a nightmare. I have been a loyal. US CELLULAR PRE PAID COSTUMER WHEN TERMINATOR WAS THE OPEN SCREEN. AI EYE... HOW I WAS DISRESPECTED MISTREATED ABUSED TO DAY BUY US CELLULAR EMPLOYEE AND HER BOY FRIEND I HAVE NO CHOICE ! I MUST CHANGE CARRIERS.

TO HAVE ANY SELFRESPECT AND SAFETY. I ARRIVED TO THE US CELLULAR OFFICE AT 6TH STREET GRANTS PASS OREGON 97527. AT 5;50PM 07/13/2023. THERE WERE TWO EMPLOYEES. BOTH TALKING WITH PEOPLE I ASUMED ABOUT SERVICE. THERE WERE TWO OTHER LADY'S WITH CHILDREN THE PLUS SIZE BLOND HAD A RUFF NOT CLEAN MALE HALF LAYING SIDEWAYS ON THE STOOL.

FEW MINUTES A MAN CAME IN AFTER ME. THE DARK HAIRED FEMALE EMPLOYE WAS HELPING A LADY…

Raised my bill $60 per month! Joke of a company! Get u in a contract to rip u off!

8 percentage of customers down that you are losing you would think you would have a little more polite friendly customer service and as a manager Matt's you have a very smart mouth and I would never have cussed at you had you have not had a smart-mouth you are rude you insinuated that I was trying to add a line to somebody else's account and

the account was not mine customer service was able to find my accounts with my name on it and my friend's name and password but I was the sole account holder maybe you should teach your tech support and your self to dig a little deeper and go that extra mile to achieve that wonderful customer service like other stores

I do not have a phone and a friend of mine allowed me to use one of her phones on her line and about a year and a half ago she took her name off of that account and it became Soli. My accounts in my phone was recently stolen over the weekend, and I tried to transfer my number to a compatible phone And was told that I cannot do it because my friends email was on my account and the password is on the accounts.

I chose to leave both of those things on that account because it is what I had already memorized being her email is on my account. It was on my account and my ID did not match they would not transfer my service The manager at the Merle Hay, Des Moines‘s Iowa location Mac insinuated that I stole the phone and I was trying to add another phone to this lady’s account.

My friend is on…

i have been a customer of us cellular for almost 2 decades. As a result i wanted to continue doing business with my local us cellular location located on highway 100 in the city of Milwaukee Wisconsin. located across the street from Mayfair Mall.

I entered the premises to purchase a brand new phone i say the one that intrigued my eyes it was the fold galaxy z fold 4. Purchased it and brought it home i began to used the phone daily for approx.

14 days and i observed a line going down the middle of the phone worrying because i only had the phone for such a short period of time i was told that i could return the phone if i wasn`t satified with the purchase i did as such instead of honoring that that merchandise was faulty i was given the treatment \\\ the merchandise couldn`t be returned…

I have been a customer for over 20 years. My bill has been 200 dollars for the last 2 months, and when I talked to retention they told me that I should switch to prepay. It's absolutely ridiculous that you are running a company this way.

After speaking with 9 people, only after makimg it through the maze of the phone system, I was advised of a resolution to my issue. When i spoke woth the person she forwarded me to, I was told that they could not do what the last rep told me they could do to resolve thw issue.

After 2 days amd speaking with 9 reps I still have no resoljtiom to the issue. I was supposed to speak with a 10th person, a supervisor, who never called. time to mobe 5 lines elsewhere.

Phone malfunctioning with 2 payments left,got new phone- CR failed to tell me I needed to change everything in my charging world to adapt to the new phone, thus costing me 80.00 more,so it was a 300.00 night

We have been US Cellular customers for over 9 years. Recently we received notice that our cell phone 417-372-1963, was eligible for an upgrade to 5G. " When we returned home from vacation out of state, I went to our local office in West Plains, MO. to upgrade the phone.

I chose to upgrade to the new Moto G Play phone, and the salesman brought a phone and accessories to his cubicle and began the paperwork. " That would have been 3/31, I had gone in to the office on 4/1.

There is NO Expiration stated on the card we received, it was - Until Supplies Last. He had the phone in stock, so obviously the supply was not out. Not having the expiration date on the card, and denying it for an expiration date that was not disclosed to your customer, is not a fair business practice.

Had I known 3/31…

I was answered,customer service was rude and then hung up on me.

During mid February to the third week of March I was receiving between 50 & 100 calls that I did not recognize. I reported every one as spam. Nobody reviewed these. I went to uscellular corporate office twice. The employees said it was way out of there pay grade and didn't know what to do.

I factory reset my phone and 1min later it started again,!! Your call guardian did NOTHING! I emailed Google. Gave them the suspected phone # of whom was doing this and they immediately shut it down and loaded my phone with protection!

Now, I was laid off, I applied for unemployment and my identity was taken. The scammer was IN my phone. My ss# said I no longer exist!! My info was taken from ALL your security and now I can't do anything! File taxes?? I CANT!! I don't exist!!

I don't have the $ to pay…

I have never complained about an employee before but the agent at the 2515 nw arterial Dr dubuque location was extremely rude and unhelpful. My husband 1st stopped there Jan 4 of this year. He felt pushed into buying accessories he didn't want when getting a new phone.

I went to return them and was told I had to have his card in a rude manner. He tried returning it but the line was long and he had to be somewhere. I went today and was told I has 15 days to return it.

I explained my prior visits. She said and you couldn't get here in 2 months. We live out of town and both work. She said she didn't think she could do it. Finally she did. Her name is Vicki stiffens.

We will never return to this location and may even convert to a different phone service. Horrible customer service!!!

So I paid in advance 1000 dollars on my bill. I came into a rough time where my identity wallet and other information if mine was stolen. I had to close my bank account cancel all my cards. And start a whole new bank account with a whole new bank.

Cancelled all cards very long and stressful process. I thought well at least I have this 1000 dollars to fall back on. Do I call us cellular and speak with them tell them what happened and that I needed 700 dollars of the 1000 I paid returned to me by via check beings the card I paid with to pay for the account was closed and

so was the bank account the gentleman proceeded to take my address and contact info and assured me that the 700 of the 1000 would be mailed out by check and I would revieve it in up yon14 days. Which I thought was funny…

I visited the US Cellular store at Pine Tree plaza 2900 Deerfield Drive in Janesville Wi on March 1 2023. As soon as I walked in I looked at dome phones waiting for a sales rep to be available. After 20 minutes a sales rep was available but was refusing to help me and got snappy at me for asking him about the phones he continued to sit down trying to ignore me so

I cornered him asking him why he wasn't trying to help me and I asked to speak to the store manager who I believe is Jose Morales Rodriguez which is printed on my receipt. I told the manager the other sales representative was unwilling to help me and I'm just trying to hook up a new phone and get it activated and I was trying to find a cheaper phone but

the sales representative wad trying to steer me away from the products to…

So unprofessional talked to 3 different agent that told me about the same promotion I could have ordered it online I think but I chose to go instore when I got to the store they looked at me like I was crazy but it was in the notes so they scrambled around on and out the back room on in off the phone after about a hour in a half they were like alls we can do is give u 400 off a phone have u that I was told I qualified for up to 1200 off a phone needless to say I left the place upset then

what ever they put on the notes the next couple times I called customer service they were rude and un able to give me a straight awnser in trying to get someone from corporate on the phone forget about it u can't find a number email nothing to help me out bottom line I wasted about 6 hours of my life for…

good morning i have sent a couple of emails since November about a account that was closed in june of 2022 there was charges on the last bill that was not explained the bill was sent to collections. i have no problem paying what i owe but i do not want to pay for something that i do not i have spent thounds of dollars with this company to be over charged at the end of service.

the only reason for leaving the company was because of coverage service in my area i talked to tech support many time even upgraded phone and there was no change. i have requested a bill explaining the extra charges and have not received anything.

i guess this shows that US Cellular only cares about money and not the people they service.

I am being told that my services has been disconnected and charging me for it and I have been making payments on this account 2 weeks for $120. made 98 payments so where is the rest of my money. Last rep I spoke to said there was no extra charges to be applied.

My bill is almost 200 more. Brianna said my services was cut off even thoninhave missed called in call log and voice mails and have been able to make calls. I am going to report to BBB if nothing is done and stop having issues with my account!

Absolutely worst company ever. How I have stayed for over 10 years is beyond me. asked to speak to a manager and never got a call back. Cancelled everything. Just ridiculous how they scam hard working loyal customers. I do not recommend this company to anyone ever!

Went to the Monroe Wi. store to see about a upgrade from gen 3 to a gen 4. Wanted a Kyocera military type to match the one I have. 00 off. Ok great, I will take it. Then there is no discount 2 minutes later.

2 minutes later yes I qualified again for $150 off. Oops, now didn't qualify again. Now I qualified again. So now we are doing the work on computer to finalize the deal and then I don't qualify again. This went back and forth about 8 times so finally I just said that If this is the way you treat current customers, I need to go somewhere else that has customer service. Thank You. Jim Krebs

Twice now I’ve gone on to your website and ordered prepaid phones to be mailed and shipped to my home. And twice when I’ve done so, it’s started to mail out and be delivered but both times it returns the phones back to the sender and I just get my money back and I never get the phone that I ordered.

That is really upsetting me because the phone that I wanted isn’t at my local US Cellular retail store and I don’t want to have to drive out of town to find that particular phone. That’s why I order it online.

But I keep getting the runaround and I never get the phone or phones that I ordered. The phone that I’ve tried twice to order was the Moto G pure for the prepaid phone plans. I’ve got a perfectly good working phone now, but it isn’t compatible with US Cellular.

That’s why I wanted that…

I spoke to a representative about a payment extension on my account. I was told I could only have until the 13th of August for my past due. I explained I am out of work and I needed more time. They suggested.

I speak to someone in executive customer care or coporate office. I need to have past due spilt in 2 payments of half. I can pay half on 13th and other half on 26th when I receive unemployment. Can I have someone contact me by 13th, who can grant this arrangement.

My no is 910 599 0319 address is 340 S Turner's Run. Apt 208. You can reach me email or phone.

Over charging me for months said my bill will go down to 180 liers bi over 250 I had enough I want this resolved said one thing does another

The last 6 months my service has got so bad i cant even make calls, send messages or get them. No service at my house no calls not even using another hot spot it has got worse and worse will be switching plans to someone else with better coverage.

Have been with yall for 15 years and service geys worse nd worse very displeased. And customer service sucks all telling you different lies

I went to the store and pay my bill today. 00 off of my new cell phone if i go paperless. 00 off a new cell phone. That is not right to do that to a customer been with you for a long time.

Your going to lose customers doing that to them.

I have tried to pay my bill for 1 week before due date. I work during business hours so pay by web app. This time it says my business card is invalid, but when transferred to fee pay option it took my payment by the same card just fine.

My service is constantly dropping and now my bill is higher for no reason. Totally fed up!

I went to US Cellular in New Berlin, Wi. Saturday Jan 29th. 15460 Beloit Rd. There was 2 young guys working in there. They were so rude, unprofessional. If a customer came in with a question, they'd laugh at the customer.

I bought a phone, they didn't give me a receipt. They didn't want to help me get it set up, to my liking. Very unprofessional. I will never go back there again.

They talk a good game of coverage in rural areas. Myself and neighbors are forced to have us cellular as it’s the only career that works half way decent. Recent months we have all had a decrease in service. Dropped calls, text and emails won’t go.

We all pay a lot of money and the cell service is terrible. Maybe they need to put in some better towers in our area. Folks are moving out to the country more and more. Reliable phone service is a must!

I ordered an Esim prepaid plan online one week ago today, everytime i call, I have a different employee give me a different reason as to why it’s not working. I even had the last lady in sales named Christine tell me my phone is broken.

I have 3 different Esim with 3 different carriers right now on this same phone. She argued with me and then told me that I wasn’t entitled to a refund. As I was explaining to her that the website sold me my Esim and activated it but gave me no way no installing the plan.

I have purchased 3 different prepaid plans in search of this Esim that is offered on us cellular website by the way. So the website sells you anything and when you call to activate it they treat you like your crazy and with absolutely no respect.

I am mortified BYU’s cellular and the way…

This is my monthly complaint. Monthly and yearly nothing changes but my bill. Bill goes up and service gets worse. And no one cares. I just pray when I have to make an emergency call for my disabled wife I might get a signal or my call wont be dropped.

If it is monday 8am to friday evening good luck.

The local store was getting a face lift, well I have prepaid and was told you have to pay it with cash. How can I pay it when there isnt a place to go pay my phone bill cause of work being done to the store.

I didnt even know there was work going to be done there and no one said anything about an alternative place to go to pay Bill's. If the store was going to be worked on then they should have made sure customers were aware of it.

Now I will have to go with out a phone til monday and someone better hope to go nothing happens to my dad while I'm out of the house

Been a customer for more than 3 years. I've been through some bad customer service but US CELLULAR Is the absolute worst company I have ever experienced. Sold me bad phone over charged me for phones and plans. Horrible people and business practices.

I have paid 2 weeks early and in full. They treat me like I'm trash. Never again. As soon as I find another provider. I'm history. Don't waste your text and money with these criminals

Ken Meyers for some reason is no way to be contacted for some reason 8515600020 is acct number they have gone from a company that works with you to threats and don’t care. The way if you make an agreement it should be in writing from financial services and last customer care would not get a supervisor

I discovered US Cellular deducted my February payment twice, after noticing my bank account was in the negative. While I realize people make mistakes, I am appalled that it was not taken care of immediately when I called. I was told I could submit forms and bank statements and then your team would review, or I could consider the extra payment my March payment.

This was your mistake, not mine and should have been refunded immediately. Not everyone has the budget for an extra payment without notice. Very poor customer service and way of handling business.

Last October I made a payment to US Cellular through my banks Bill Pay. I must’ve hit a key twice because the payment was $3320 instead of $320. I have been trying to get the overpayment back. My bank-WellsFargo has been trying to help also.

I have been lied to more times than I can count: “the check is in the mail”, “it will be credited to your checking account “. I’ve been asked to prove I made the payment by sending a monthly statement.

Lastly I was told that the refund would come through a 3rd party. I was given a phone number and claim number for that 3rd party. I called them this morning. They have no record of this. I am fed up.

The loss of this money has caused me some hardship. I am retired and had to borrow money to pay my bills. If anyone at your company cares I would like my…

i did not get receipe in email about my purchase on my apple 1phone on 12/04/2018

this complaint is at the Wytheville Virginia location. this is the second time I have dealed with this sales person. I was in the store to get a screen protector for my phone . I purchased the last one there about three months ago.

its a life time protection plan. well he told me I had to registed it so it was not covered. He didn't tell me that. so I purchased another one, he put it on. it was scratched and I wouldn't accept it,.

he put another one on . Same thing I wouldn't accept it. said it was under warranty and still charged me and didn't give me my money back. I have been a customer a long time and I am really disappointed with this service.

I want my money back. I didn't get anything to protect my phone.

I want my old number. I recently left you because your sale staff at your local office in clearlake ca. were less than curious. I was a customer for 15 years. I left because you raised my rate to $98 a month. now i came back. big mistake!

i guess thats why you havw 1 star out of five. my name is john compani @ 7073505261

I PLACED AND ORDER ON A MON WAS SUPPOSED TO ME OVERNIGHTED. WELL ON THERE END IT WAS PLACED TUE. SO SUPPOSED TO GET MY THINGS THURSDAY. NO THEY CANT FIGURE OUT WHY I HAVE NO TRACKING INFORMATION AND WHY MY THINGS ARENT GETTING SHIPPED OUT.

NOW THEY ARE TELLING ME FRIDAY AND STILL NO SHIPPING INFORMATION SO WONT GET SHIT TILL NEXT WEEK. WORST SERVICE IN MY LIFE

WHEN YOU SAY UNLIMITED IT SHOULD BE UNLIMITED, IT SHOULD NOT LOWER YOUR SPEED. THAT IS NOT UNLIMITED. I WOULD LIKE YOU TO CHANGE THIS PROGRAMS

stop the most annoying tv commercials we have ever experienced. 2 x every commercial break is rediculous. STOP