How many complaints does US Cellular have?

US Cellular has 39 consumer complaints filed on HissingKitty. Customers have reported various issues ranging from customer service to product quality.

What is US Cellular's rating?

US Cellular has a rating of 1.0 out of 5 stars based on 39 customer reviews and complaints.

How do I file a complaint against US Cellular?

To file a complaint against US Cellular, visit HissingKitty.com and click "File a Complaint". You can describe your experience, rate the company, and share details about what happened. Your complaint will be published and can help other consumers make informed decisions.

Is US Cellular legitimate?

Based on 39 customer complaints and a rating of 1.0 out of 5 stars, you can review real customer experiences with US Cellular on this page. Read through the complaints and company responses to make an informed decision.

US Cellular

1.0

39 complaints

Phone

773-399-8900

Website

www.uscellular.com

Address

8410 W. Bryn Mawr, Chicago, IL, 60631

US Cellular customers report widespread dissatisfaction with poor network coverage (especially 5G service not matching advertised claims), rude and unhelpful customer service representatives, unexpected billing increases and overcharges, and deceptive sales practices regarding promotions and accessories. Many long-term customers express frustration about declining service quality and consideration of switching providers.

Common Issues

30% (12)

rudeunhelpfulunprofessional

25% (10)

5Gcoverageno service

25% (10)

bill shot upoverchargedraised my bill

15% (6)

lied topromotiontold me

5% (2)

store never openlong waitcouldn't help

Complaints

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Rita J

Apr 22, 2018

Us Cellular lies. They want you to pay for unlimited Data with a pre-paid plan but your not getting unlimited, Your only getting 15GB and after you use it all it's only 2G not 4G any more. Unlimited means what it says Unlimited.

If they want you to pay that kind of money they should make it unlimited not only so many GB. NOT EVERYONE CAN AFFORD INTERNET OR WI-FI SO THEY DEPEND ON THEIR CELLPHONE DATA. Data is very important to some people they use it for more then the Basic Stuff.

I use to love there service but they keep getting greedy and more and more crappy. I use to Bragg on Us Cellular to people but not anymore. I have no more Data and need it very much but can't afford to change my plan till the 30th so I can't even do the Basic stuff on my Cellphone anymore.

Falon Partlow

May 17, 2016

I have been a US Cellular for the past 14 years but recently switched over to sprint. I have had my phone and my new plan since December 2015. I currently have the LG4 and I haven't been satisfied with it since the time of purchase. I have tried going into the local store and exchanging it for another device. I am unable to do anything with my phone or account at this time. I had to send my phone into Sprint for repair, due to the device freezing up and I was unable to use it. I do not have insurance on this phone but it is under a 1 year factory warranty.

I am very very disappointed in the customer service that I have received these past few weeks trying to deal with the issue. The local store is absolute of no help what so ever on any technical issues. Now I realize how good I had it…

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