Verizon

Dropped accumulated data rollover with no reason. I do not trust these people, nor the company. Dismal customer service!!! Thumbs down, about to switch to another carrier....

its up to Verizon.

Purchased an iphone x at the verizon store in woodbridge nj about a month ago. I have been a customer and been going to ths store for about 10 years. I upgraded to an iphone x and asked te salesman if he can save my contacts and photos which they always have done.

He told me that it was their store policy that they don't do that any longer. I explained to him that I am 62 years old and wouldn't know how to accomplish this. He said ok but this is the last time.

This took him exactly 18 minutes I only have a few photos and contacts.

Also there was only 1 other person in the store and sales people were just standing around. Then I asked him to help me with the face I'd. He told me jyou don't need that just use your pass code.

I found this to be absurd as the iphone x best feature is face…

On July 17, 2018, I applied online for cell phone services with a sales representative for my son Anje' Shaw. She checked his credit said it was OK and that he would not be charged an upfront fee, but rather pay $75 in state taxes.

We decided to go to the Verizon store instead of ordering online. He verified his identity, by presenting his ID and social security card. While at the store, he learned that his application had been placed on hold and the transaction could not be completed.

We returned home and called Verizon. He learned that his application was on hold due to suspicion of fraud. He had to call several times prior to receiving an answer.

Also, he had to wait on hold for a long time before anyone answered. He was than told that he had to wait for 48 hours for his application to…

I have called every number on the internet to complain about how my service was connected. It is a hour wait. Poor service from a company that is in the comunacation business Sorry for spelling. Ready to go back to Comcast

I have sent a complaint before regarding someone setting up our online account and changing the information so we cannot get online to our account. This has not been corrected. The idiots have the account still blocked so we cannot retrieve our account.

Someone needs to call me back ASAP regarding this issue or we are closing our account at Verizon! This has gone on to long and no one from the corporate office is taking this security issue breach serious. My next move is to send a letter to my Congressman for support in this matter.

i received my new phone through insurance adjustment for cracked screen. i took my damaged phone with my new phone to my verizon store @ hwy 95 in bullhead city, ariz 86442 to have everything transferred to my new phone.

the attendant assured me tha every thing got transferred then he had me erese everything on old phone to mail back. i got home and found that all my contacts were gone and my recent messages. i think you need to train your people on what they are suppose to know! john lee

somedays cant even watch a utube video.. not happy with your service whatsoever as far as phone or hotspot!

I called today at 11:07pm at 1800-922-0204. Some lady named Mahoney or something like that she spoke to fast answer the line and said what is your name? I said Olga Diaz-Aranda she stood quiet and then said again what is your name again I said Olga Diaz-Aranda after seconds she said what is your number I said 708-328-1718 she said is not coming up. I said 708-328-1718.

she repeat a different number with a 6 I said there is no 6 I said 708-328-1718 I repeated like if I was talking to a preschool. She said was is you password. I said 0805. Then she said your balance is so and so.

I said that is not what I am calling for? I know what my balance is. She not even asked me what can I help you with? What time of workers do you have working for Verizon? She is so slow and not just she couldn't…

Poor customer services. They don't help in resolving your issues with their products. They give you the run around and give you different prices every time you call. They tell you one thing and do another. They have replaced both my moto z droids 5-6 times and even bought out the phones and I was told when then was done I would only have to pay the taxes on new phones as long as I agreed to back the moto z droids.

Now they tell me no matter what phones I want my down payment is over $300. I also have Verizon home internet that I have complained about and the supervisor I talked to last night asked me if I wanted to disconnect my service.

What kind of help is that? Seriously? Great customer service you teach your employees

Verizon Complaint. Tatyana O 121 Grimsby str Staten Island NY 10306

I would like to make an official complaint about Verizon home Phone (718)980-7743, Internet and Television contract fraud. I had my service many years with Verizon and never had a situation like that. I did update my service on 10/04/17 under Order number: NY00344983271. The reason for update was to increase internet speed 150/150. I’m checking my Internet speed every day. Example yesterday speed was 152/154; it is correct speed as per my contract. I didn’t call Verizon with complaint about Internet. On 09/13/18 I received 3 e-mails from Verizon Company. Verizon Company decided to change my contract under new Order: NY11347885509. Decrease my Internet speed 100/100 and increase price for my bundle service without my…

Why does my internet service slow down on weekends. I pay for a download/upload speed that is not available every weekend. Please explain!

Called to order Verizon line for my 88 yr old uncle. Was sent 2 texts confirming appt for 2/4 between 2 and 4. 841 Mckean st Phila pa19148 no one showed waited until 500no one ever showed ,went home , Ifaraway -recd a call from a tech at 545 said they just got the order had to drive back-But that wasn’t your problem u guys were nice and

warm I had to drive -My name is Marie Berardo. 2674755017 cell—uncles-name is frank Zuccarini —Called Verizon today-thought I was talking to outer space. People in charge of send ing out techs acted like what am I complaining about My uncle got his line and furthermore she said I didn’t even need a tech to be sent. Which I don’t understand.

My uncle had a line but I cancelled it because he’s legally deaf but now he’s getting a special phone so he can read…

December of 2017 I sent my Granson's tablet back to the repair shop in Nashville Tn. to be replaced or repaired. 00 to repair it. To start with I can buy a new tablet for less than that, also my grandson was playing with the tablet when it quit working and it has never been in or near water.

00 a month for the tablet that he can not use. I think that saying it was water damaged is just away of getting out of the warranty, I would like another box to ship it back in and I would like to have someone else examine it.

I contacted the service center and ask them to send the pictures they said showed water damage and they have never replied. My contract will be up soon and if this is the way you do business I will be finding another cell provider.

ON MY LATEST BILL I WAS CHARGED ABOUT SEVEN DOLLARS FOR CALLS I DID NOT MAKE AND DID NOT REQUEST ANY ASSISTANCE > TODAY I PAID MY LATEST BILL BECAUSE I FEARED VERIZON WILL CEASE SERVICE AS THEY HAVE DONE IN THE PAST!!!MY PHONE NUMBER IS FOUR SIX SEVEN TEN NINETY SIX

On Friday, January 26, 2018, at approximately 3:00 pm, Verizon contract workers were installing lines behind my home located at 10006 Christians Dr. in Glen Allen Virginia, 23060. During the course of the installation my Comcast lines were cut. I informed the man working that he had cut off and he stated that he would call a supervisor.

I waited thinking that someone would come to my home, apologize and inform me what would be done to correct the problem. To my surprise he drove off and I’ve heard from no one. zero customer service. My wife attempted to contact Verizon but after waiting on the phone for an hour she gave up. Again zero customer service.

We are constantly be bombarded with advertisements, phone calls and neighborhood visits from your…

the cable running from my house to the fios hook up was ripped out my house and the cable was laying in the street I called Verizon and explained what happened and the rep on the phone told me the tech will be here tomorrow I told him I think this and emergency all he could say a tech will be here tomorrow between 2 and

4 these people are true morons I explained to the guy on the phone that another truck is going to drive by and rip down the cable and all of the connections to the main cable and do considerable damage to their equipment and all he kept on saying that the tech will be here tomorrow between 2and 4 hopefully this won't happen because if something else I will contact the fire department I can't believe hoe this company operates there is no real customer services they have…

GSN has been discontinued, however, if I WANT to pay $30 more a month I can get it back!!! Why take off good things to watch and charge for. Why not take off the crime shows and violent shows and make them extra to watch.

This world does not need more VIOLENCE at all. Maybe just maybe if you had more calming shows or game shows this world might be a better place to live. But NO, VIOLENCE is FREE and NON VIOLENCE I have to pay $30 more a month.

I am fed up with VERIZON Service. I know you guys monitor what people watch and then take it away and say its only $30 more a month and we can give you a $4 credit each month. I'm not stupid. You broke my contract.

I have a contract with you for a certain amount of $ each month for so long for a service that you now want to change and charge me…

I called Verizon to get internet phone and tv the sales person told me that I have Fios I do not have Fios the salesman then told me that with Directv I would get NFL ticket free I did not with the package I ordered I was also told that I would receive a $100 debut card witch I did not that is 3 lies in 1 conversation in the next 3 days I spent no less than 8 hours with customer service because the DSL never worked right so

completely disappointed I sent back all the equipment they sent me I never used the services the phone was local calls only witch I was never told I couldn’t call outside local so I never used any services I did not feel that I should pay for anything sense I was lied to 3 or 4 times so now they have ruined my credit over a $74 bill it is very clear I didn’t have the…

I'm pretty sure my complaint will be pretty much be either ignored or given some really bullshit line of how it's for my best benefit, but atleast I will get some peace if mind by speaking my mind. Let first off say that I am truly considering dropping Verizon.

I have been with Verizon since ever owning a cell phone from approximately 1995. I have seen changes and phone robbery right in front of my eyes. Questioned these changes and told that these changes that cost me alot more money are for my benefit which is absurd!

A great example is when Verizon took my unlimited data from Me! Now I notice the change on data overages from a charge of 15 dollars for every 2 gigs to 15 dollars for every one gig, of course which is to push us into a new costly data plan.

I don't really care to speak…

I switched from ATT to Verizon because of better cell service. They transferred all my phones and devices on the same day. I have 4 cells phones and 3 devices on my plan. I paid everything that was asked at the time.

Well for some reason they gave me two accounts, they didn't tell me that I owed on the first account (which I never had I was with att). The Verizon store transfer all my att phones and devices but they said that they couldn't so I repurchased all my cell phones and tablets even a Jetpak. 13.

My other acct is paid auto pay. I call the Verizon store only to be told its out of there hands that the collection agency has to handle it. Fine but all they did was request a bill summary which says I owe.

The collection acct number is # 077325274500001 my acct # is 973252726-00001.…

The Verizon rep or should I say Verizon reseller rep (store D6467) is in need of some MAJOR customer service training or I strongly suggest he enters a different line of work. To make a long story short, I went to discuss what I thought was a discrepancy in my "latest" bill.

My son took his phone into the store when it stopped working approximately within one month of the final payment and walked out with a new phone. The rep said the invoice would decrease three dollars. Yep it would, if he was still making the payments.

I guess he chose to use the bill info using an invoice dated that worked best for him. My bill increased from $114 (bill dated 11/18) to $177(bill dated 12/18). I immediately told him, I was upset. Instead of attempting to professionally handle the situation, he…

Dear Sir, Madam, I want to dispute the October, November and December 2017 bills, and request you to please close my Verizon account retroactiverly to mid-September, 2017 (day I called to close my account).

Please find below background information:

- I am Verizon Customer for more than 10 years.

- Around mid September 2017, I had requested Verizon Customer Service to close my account. I had also requesting them to send a final paper bill to my home address for payment. Since that time, I had never received any paper bill nor e-bill.

- Surprisingly, in October , 2017, I received an email from Verizon regarding an overdue payment of my account amounting $264.34. I immediately called Customer Service for clarification. I was told that they did not close my account as instructed, and that…

We have had Verizon phone and internet service for years and years. We live on Emrey Lane, Spring City, PA. East Vincent Township. Over the last 7-10 years we have had many many many problems with our internet service. Not only is it unbelievably slow, (less than 1), but also is very sporadic. Over the last year, we are even starting to have problems with our phone. Repairmen have been at our address and that of our neighbors many times and have told us it is because we are still on copper line and it is deteriorating. (we've been here since 1984). There is FIOS on Hill Church Road, but not down our road.

PLEASE HELP. A very helpful repairman here during the summer said he had put us on fast track because of our numerous numerous problems. It is nothing to lose internet several times per…

I have two properties and you have been very generous in offerihng payment arangements. Due to my financial hardship at this time I still need another one until I can get the equity out of my property. 00 due on 11-18-17 can be paid on 12-8-17.

00 can be paid on 12-1-17 and the new balance on 12-8-17. The full account numbers are:00077285705115y and00001505198588y. If not when would myhservicers be terminated.

I talked to a lady on Monday about upgrading to a x she said she would sign me up over the phone with a new plan and $300 credit for my phone. I decided to go to the store and talk personally and I went they told me to go to a corporate store after she said she would give me a $200 credit I said no and

went to the corporate store the next day So o did and was helped by a ride from the start and not any help whatsoever! Telling me the plan he wantedand ignored what was forwarded to the the store from her so I left and called Verizon and got another person that was no help !

I’m seriously thinking of canceling and trying a different company!! Never been treated like this and helped me with nothing!

I have my cell phone service from Verizon but am thinking of switching to another service solely because Verizon spams me at least three times a day with unwanted phone calls, trying to up-sell me. This is the worst form of spam and is sufficiently annoying that I may be forced to switch cell phone service to another provider .

I have a phone that I obtained from Verizon on august 6 2017 at the store located at 8400 Gateway Blvd, El Paso, Texas. I was told that the phone was new, however, I come to find out that this phone was purchased back in 2015 by another person.

Evidently it was later sold to me. This is a refurbished phone nevertheless I was told twice that it was new. This was confirmed more recently by Apple. This phone has been giving me problems repeatedly and has not been repaired on at least two occasions I have taken it to the store locally.

I, therefore, came to the conclusion that I will not settle for no less that a brand new phone. There is obviously no further solution as far as I am concerned. I hope you will understand my situation and comply as requested on wanting a new phone.

I will not…

I purchased a replacement phone from the Verizon store #1 (located at 28th and Kraft) in Grand Rapids, MI in July or August and dropped it last week. I went to the store and found that it needed to be replaced but they did not have one so I went to the Verizon store #2 in Woodland Mall in Grand Rapids, MI.

They did not have the phone but said they could order it and have it sent to my home. 99 but was charged an additional $30 which I was told was an upgrade fee. When I asked what that was when I just wanted to replace (with the exact same phone) the phone I broke and was told that purchasing a new phone was an upgrade.

When the phone arrived at my home, I was unable to activate it so went back to Verizon store #1 and they activated the phone. When looking at…

As the owner of Yahoo, I am curious as to what Verizon is doing about getting Yahoo email back-up and running. I have not been able to login for several days to check my mail and it is very frustrating.

I did not change my password; I have tried re-establishing by going to help and following all the instructions to no avail. I had to sign-up with another email vendor, but there is important information that I saved in my Yahoo account.

My Dsl is down more than up. I have reported it numerous times and NOBODY CARES. 15 mbs . Since it is so slow I do not get the download. Indian techs tell me nothing is wrong. Verizon SUCKS!!!!! If I could get cable I would be gone.

first, never can talk to a real person. can't watch football on sundays any more because a a local problem with WBOC

NO FOOTBALL NEXT WEEK I'LL GO WITH ANOTHER COMPANY

WILL SERVICE IS NOT POOR, ITS NON EXISTENCE!

NOT HAPPY!!

hello I have been with Verizon since my first phone years ago. My main residence is in whitelake mi. but have another in westbranch mi. at the westbranch place out by clearlake in foster township we could get wireless to connect to weather internet and so forth.

around april of this year that ceased phone calls are ok sent a text is ok but wont send if you add a photo . you cannot connect to any apps or receive any of your e mails this has happen to all in the area and they have complained also.

I am not asking for something we didn't have as up until around april all that was available . called in april or may was given a complaint number said it would be checked into. still no service.

I went in to my local store and had the worst customer service by a manager and an employee that I will never be walking into another Verizon store. I was deceived and lied to several times. I was added another sub account and whole separate plan that I NEVER agreed on, wanted, was explained or mentioned.

Now as I get a bill I been in a 2 month fight to get it straightened out and taken off. Manager refuses to disconnect line and says if I do I have to pay a early termination fee now on a line I never agreed to.

it has been a very very frustrating time trying to deal with Verizon. Please contact me at 650-922-9258 if you can help.

Want to cancel the contract on my tablet. Contract is up on 9/22/17. I am told that I have to wait until 9/22/17 exactly to cancel or incur a hefty cancellation fee. What if it is not possible to reach you on 9/22?

There are two major hurricanes coming up the coast, I may have to evacuate. I am 71 years old O may be sick or have an accident. Why can't I cancel today effective on 9/22? This is reminiscent of the old book club scams.

They are illegal and I am quite sure that this is also. Nancy Reynolds

I paid for prepaid services on 8/25/2017, My cellular data would not come on. I call on the 8/25, 8/26, and it finally went on. Yester day 8/29 my phone could not get or receive calls and no cellular data.

The customer support is now saying 3-5 days for service, with no further explanation. I'm very upset that it should take that long.

My service went out on sunday called for a tech to come to my home and fix the problem. I was told because my service was needed for medical reason that someone would call Monday between 8 am and 11 am.

No one called so at 10 am I called again and was told someone would get in touch with me by 2pm. At 2:30 I called again and asked to speak to super viser at this time I was promised that someone would call by 5pm .

after 5 I called again and talked to don McIntyre who had me speak to Scott fisher. it was now explained to me that it was to late to get someone to my house. 6 times I was lied to, they knew at 10 am I was not going to get any help.

Scott aplogised several time he said Tuesday he would try to get someone out. Is this the way Verizon treats its customers, with lies and false…

I had it today!! Help! Is there anything we can do at this point??

I cannot understand why i can't get verizon fios in leonardo new jersey where i live. My sister lives on center avenue in Leonardo and she is able to get FIOS tv. I am unable to get this service, even though i live less than a mile away from her.Why not wire the whole town so everyone can get this service.Verizon made an agreement in the 1990's to wire the whole state with fiber optics, but they got out of their commitment.

I just got off the phone with Verizon Fios Customer Service Department. I am very upset over the early termination fee that they are trying to charge me. I have been using them for a long time. I do not recall ever agreeing to a 2 year contract.

I am thoroughly disgusted with this company. I will never use this company again!

Hello this is Steven Petras #4058 I would like you to take into consideration that I have been trying to order the specific phone for over three months I started in October with A-1 Wireless they were unable to complete the transaction due to incompetence. It seems they placed the order and while I was waiting for it I checked in on it and the order mysteriously disappeared in the system. I then contacted Verizon to help me with this issue you ordered the wrong phone and send it to the wrong address.

When I went to retrieve the phone. They wouldn't give it to me even after I showed my identification which clearly stated that I was the owner of the package. After having to get the police involved I was finally given my phone. After opening the package realized it's not the phone that I…

I have been a loyal customer of Verizon since long before they were Verizon. My first phone was with AT&T under mine and my first husbands name. I never missed a bill and there were never any problems. Then when I remarried years later I've had my service under the last Name Sturgeon and I have been at this address for over 20 years, with no problems. Last week I called and had to make some changes in my service and I dropped the in home service that was costing me $11.99 a month and I just have to trim all of my bills as much as possible.

I was assured that a technician would be at my house today Nov. 29th, between 8am and 5pm. Verizon even sent me an email saying they would be here between 1:30 and 2:30 or at least inform me via email of their progress. Needless to say no one ever…

I am being harassed by one of your workers while he is working. Eric Hodgins has sent me hundreds of abusive in nature text messages while at work. He also is using drugs and drinking a lot, and I think that has a lot to do with his actions.

I will not be coming to this Verizon location (Onalaska, WI) ever, and my company is switching cell phone providers because of this being allowed to happen in the workplace. I am afraid to enter the store for fear of how he will act, and I think it is very unprofessional to not drug test and help employees who are struggling with drug addiction.

called 11/9/16 to set up service tech to install phone service, was told that it would be 11/17/16. 11/17/16 no service person came. therefore called the 800- Verizon (which is a horrible system), got transferred 3 times, spoke to a "joe" who stated yes there was an order for a service person, but the order was submitted incorrect.

Therefore needed to wait another week, but didn't give me a date or time, and transferred me to "sales" to see if they could expedite the service call. the person I spoke with (sorry I didn't remember the name, very upset at this point). who literally gave me the run around and said that "no" it can be just turned on remotely, and that "they" would call be back around 5:30pm to check. guess what no call, I believe he only said that to appease me, knowing that I…

I have been a customer since 1997. I have always had good service up until I started receiving my bills in June, July, and August. All of a sudden our data usage sky rocketed. So, right away I called and spoke to one of the representatives and he gave me a list of things to do. I have 4 iPhones on the plan. We had done everything the was requested. But yet our bills are $100.00 to $200.00 dollars more a month than the normal amount of $240.00 to 260.00.

I called again the next month because our data usage had gone way over again (even though we shut down pretty much all of our apps like the first rep. suggested) This had happened 3 to 4 months in a row. Each month I would call Verizon asking for a explanation. They could not answer me why. In the previous years we had only gone of data…

I have a serious complaint about Verizon. I have been unable for 2 days to receive my messages which are on my telephone in spite of several calls and a visit by a Verizon service person. Verizon has been unable or unwilling to understand my problem. Verizon has repeatedly failed to explain to me why they can not help me to be able to receive my messages which are stored on my telephone. When I activated my phone I hear the typical tone which indicates that a message has been stored but when I called Verizon no live person answered me with instructions how to retrieve my messages.

Verizon finally agreed to send a service specialist to my home who fixed my telephone explaining that he had fixed the problem so that I would see a flashing red light indicating that I have a message. I would…

99 charge on my bill claiming the charge was due to a purchase from Google Play Store. 99 purchase again. Once again I am going to have to call Verizon to get the charge removed. I am seriously considering getting a new phone service.

And I think it would be nice if the Federal Trade Commission would look into this matter. I have no doubt Verizon and Google are probably making a lot of money making fraudulent charges on peoples cell phone bills.

I ordered my new iphone 6s plus on 09/16/2016. I paid $89 in taxes for the phone. The phone was to be mailed to my job however, when it came time to pick it up from UPS, I was unable to because I did not have ID with my job address on it. I called Verizon that evening and was told that I could re-order the phone, pay the taxes a second time and when they receive the original iphone 6s plus, they will refund me. The new order for my phone was made on 09/22/2016.

On 09/27/2016 I received a text message to call Verizon and I did. My second payment did not go through and I had to provide a credit card for the payment of the taxes. I paid and the phone was shipped and delivered to my house on 09/29/2016. I've called Verizon regarding my refund and was basically told that they didn't know…

Went into Verizon store at 269 north broadway, RT 49, Pennsville NJ. There were 2 salespeople waiting on 2 customers. There was one customer ahead of us and one customer left. The salespeople never acknowledged us and let the customers chit chat for almost an hour.

When it was finally our turn, we asked why and were told he had to talk to the customer and if it was you, your wouldn't mind. Very poor service and management. Will never go back there or tell anyone to use that store.

Moved to a new condo and wanted internet. I signed up for service with Verizon. I had a written confirmation of an installation date and time. I received my router in the mail. 2 days prior to the installation date I called to confirm my installation time and day and was assured they would be there as scheduled. No need to tell you what happened next. They were scheduled for 8:00 A.M. - 12:00 P.M.

When no one showed up I called at 12:30pm and was told there was no appointment confirmation, so they never showed up. I was so upset after taking time off work, I just hung up on the service person. P.S. This was 3 days ago and they have made no attempt to contact me. So here I am sitting at Starbucks using their WIFI.