Verizon

A month ago, I purchase Verizon Jetpack MHS900L at the store located at the Town Center in Jacksonville, Florida. At that time, the salesperson activated my jetpack. Little did I know when he activated the jetpack, he literally choose a secret question without my knowledge and never gave me the option to choose my own secret question.

This has caused a huge problem since I cannot made a payment on my prepaid account because the secret question this salesperson chose that I cannot answer is: Where did you and your spouse first meet. I am not married and I have no way to change the secret question.

What this salesperson did without my permission is unacceptable and unethical. So the only way I can make a payment on my prepaid plan is drive to a local Verizon store to make that payment.…

I have been verizon cell phone customer for years. I was have trouble with my phone so I went in to a store and they said if I wait a month I could get a free phone . So I waited and when I went back no free phone but I could get a tablet.

I thought it was free but it was not. Any way I keew after this contract was up I was going with at& t cause there who I have my direct TV home service with. I wanted to lower my bill .

I was not using my tablet in march of 2018 it was to be turned off. I found out later. that was not done. And when I called to find out why it was not done they said they changed system and can't get to the notes.

But in November of 2018 . I called and and canceled all services . And went with at&t. They should have turn every thing off and cancel my payment coming out…

HORRIBLE, incompetent customer service!

Wasting my time and loyalty

Before I got a new sims card I was told that living in the country was my phones coverages problem. The employee was very cocky at Bay City, MI store about how great verizon is and how they won't waste their money on the few who live in the country.

I'm glad the farmers don't say the same about city dwellers. Very disappointing on Verizon's store employees

I live in hurley, wi. and have a jet pack for com. to wifi because there is no wifi here. Early in the morning it seems to work fine but as the day progresses it gets poorer and poorer. There is one tower in this area and apparently it is somewhat overloaded when a lot of people are using it.

I am a paying customer for years and am getting fed up with this poor service during the daytime and evening. I have complained before but to no avail. Please tell me why you people cannot or will not expand this service so it works throughout the day. very frustrating!!!!!!!!!!!!

I recently inquired if Verizon could lower my business phone expense as I am nearing retirement and only in the office 10-12 hours a week. The representative suggested that I combine my separate phone and fax lines into one line with distinctive ting applied to the fax.

I agreed andbthis change became effective 3/1/19. Last week I realized that incoming phone calls were being touted to yhebfax line and the caller heard a fax tone when the call picked up. They could not leave a message on my Verizon voice mail.

If the phone was answered the person answering would hear the fax tone. My complaint is not that this happened but there was no resolution . I spent hours on the phone with customer service and tech support. Everyone had a different suggestion for how to address this. All were tried…

Long time costumer both myself and my wife with her business system. She left Verizon due to keeping adding additional cost to the bill that were not requested and forced to pay for them. T Mobil gave her a great business deal with better service. I am being forced out, longer costumer, because my phones are outdated and they want to make more money out of me. Just need a phone to call or receive, anything else I have access to it. T Mobil, or other companies are looking very favorable, which also makes me take a look at other services provided by Verizon that I use. Cut your costs if you need to and take care of your costumers, they are your future.

FDA

I planned on changing f I m ATT to Verizon. The Jacksonville Texas store was the worse Customer service I have experienced anytime. My phone is a very important part of my life as my wife has metastatic breast cancer and having a phone is a lifeline for us to connect with each other to doctors to pharmacies to friends and families .

My other carrier is having really bad connection at my house and my wife is done Verizon a long time so I thought I would do it so I went to the Jacksonville Texas store last Friday I believe that was the 15th and order a phone I believe it was an excess I was going to get their complete plan is like $100 a month and pay for the phone $24 they told me to be there Monday Tuesday at the latest .

I have to say when I showed up it seemed like a high school…

I have been a Verizon customer for 20 years. We have a disconnect due to confusion between my wife and me as to who paid the bill. Verizon refuses to wave 1 mistake made in 20 years. Great customer service.

Today I will start service with another carrier. I feel I have wasted 20 years on your company. 00. Says a lot about your company.

Cale Hensley which identifies as the store manager is about a rude nasty mouth jerk. Walked thru the door and my husband was on a walker and he stood as my husband struggled to get in. When we finally got in he asked what we “wanted” and when he was told we were there to open an account with our company he was rude once again in saying “well that’s what we do I guess” fortunately a young lady walked up and helped us.

As she was helping an elderly lady cane in and he was not only rude with her from the beginning, he starting accusing her of blaming them for her phone being old. WHICH SHE DID NOT, we heard the whole conversation.

He DOES NOT NEED TO BE A MANAGER.

Lastly to really top things off he was walking around talking about other customers that had been in and made a remark of “ he…

I had two Verizon accounts that I contacted Verizon for payment arrangements which the representative said my accounts were noted. They weren’t noted ( like I thought) on my Verizon accounts and one ended up being temporarily suspended. I had to pay to get it back in current status and have to pay a 50 suspension fee. Not happy!!

As a payor on two accounts, Verizon could have given me a waiver especially since I made payment arrangements

We were without land line service for 25 days (from Feb. 7th to March 3rd). We made several calls from our cell phone waiting 10 to 15 minutes each time only to be told the service would be back on by 8pm that day or the next day (which never happened until March 4th).

We always pay our bill early when we receive it and had relayed that to the Verizon rep. we talked to. We expected to receive either a check for the days out of service (approx. $33) or credit on our March bill but got neither.

We have been with Verizon for 20 years and it appears that it is time for a change.

Moving my parents to a nursing home, staying with me until be got things settled. Call to have shut off with forward message to my phone as new number, was told it was free. Well they didn't put message on, called the following week and was told they would, again a few days later well the Dr tried to get them and guess what just busy signal.

Can and talked to supervisor Mr REI?. Was told I would have I would have to have turned on again with a fee. Why should I I asked when you just admitted you screwed up. He finally said they would take care of it and he would call me back. Well guess what. No phone call.

And the message was on for like an hour. I found out no message when someone called me because they couldn't get my parents due to disconnect notice. How do I get the message on their…

I’ve been a Verizon customer for over 15 years, same phone number. This company has horrible customer service and their in store reps outright lie. I went into a local Verizon store to see about getting wireless internet access. The guy at the counter says to me, ”We can provide you with internet access for $20.00 per month".

They actually charged me $150 for the supposedly $20.00 per month for 15 days usage a month. The store employee flat out lied to me, he must work on commission. Other companies have MUCH better and honest representatives. Stay away from Verizon.

The sales rep assured me that the amount he quoted was all I would have to pay: no hidden fees. I told him my bottom line, and he stated that I would NOT be charged more than the $20.00 per month that he quoted me. Then…

email. I called 1800-982-1502 and someone out of the country picked it up and told me so open the web site and send it to the recipient. I said but I just need how to create a clickable link. The guy hanged up.

I said I needed a clickable link he said I am sorry let me give you the correct phone #. He gave me the following # 1800-234-3993. When I called that number it said : (COX COMMUNICATION) I was flabbergasted that some one that is paid by Verizon would do that.

After half an hour I called different verizon number (philipine) person was nice I said I want to talk to your supervisor. The supervisor is busy sorry he said he…

I have discontinued my service due to rates increasing. I received a bill for a credit if 49.54 . Do they send me a check since I am no longer a customer? Acct# 960-631-745-0001-19.

Thank you

Deb Reisman

My wife and I are long-time Verizon customers. 00. Sales person tried to justify this ridiculous cost by saying it was guaranteed for life. 00? Her phone stays in her purse most of the time. we'll just keep the damaged one.

You need to re-think your pricing practices.

I subscribe with Verizon/FIOS for the "Triple Play Package" including TV, internet, and telephone. I have the Premier package which includes the major network channels. I was told by the Verizon installer that I would be able to stream TV programs to my laptop, but that has proven to be false. Many of the networks that I attempt to connect with will not stream programming I chatted with a Verizon technical support agent and gave her access to my screen online, but she could not help.

I never had this problem with Comcast.

I called Verizon on 12 / 29 - the person who I spoke with told me that someone would be here to fix Static Problem on 1 / 7 - No one has come to fix problem -- I've been dealing w / this issue for a Very LONG Time !!! I called Again today 1/ 8 - Couldn't hardly hear the person that I was talking with - Because the Static Was WORSE !!!

They are telling me that Someone will be coming Saturday 1 / 12 ~ I'm tired of paying for phone service - And Not being Able to hear / talk on phone WHAT SEEMS TO BE THE PROBLEM THAT IT CAN'T GET FIXED ???

In November, I called to reduce my bill as I am 86 on a limited income. 99 a month. 03. As part of the change, I agreed to drop a number of channels including ESPN. My bill has not changed. 07 per month.

I have called your office several time. I keep being transferred to various supervisors. After one hour, without getting anything resolved and being placed on hold because no one seems to be able to solve the problem, I am disconnected.

Tomorrow, I am going to the Comcast office to change my service. Richard W. net Telephone: 410-757-7017

All 3 Verizon stores in Williston ND are horrible. They have zero customer service skills and are ran by groups of teenagers. No one acknowledges you when you walk in, you have to wait hours (literally hours) just to speak to someone who has no idea what they are doing. It’s a chaotic mess.

Dealing with these people makes me long for my days as an AT&T customer. Unfortunately everyone in Williston has to deal with these people because it’s the only service we have out here.

My Dad passed away in July and his account was supposed to have been cancelled and a new account set up for my mom, instead they begin to double bill her and when I called about it I continued to get a run around. this has been going on since Aug.

1 it is now Dec. 26 and the accounts are messed up still. Finally in Nove. I got my dad's account officially closed which actually was the same account, The over payments were suppose to have been applied to my mom's account; that did not happen instead a check was which cannot be cashed was sent to my dad for the amount of mom's over payments which were made because she was told they were owed plus even one bill there was a notice that it would be sent to the collection agency.

We are at loss as to what to do. Only one supervisor ever followed…

0 am and it is now 1:30 and my services still have not been restored!!!!! I have talked to two different customer service reps and where useless. They took my payment out of my account and claim they never received it!!!!!!!!!!!

I'm beyond aggregated and am concidering switching providers this is the second time this has accrued.

on Friday Dec 21st while walking out of a store of a shopping mall in Lodi New Jersey I encounter my self in front of one of your speeding trucks that nearly hit me and when I gesture to the driver to slow down , he lower his driver window and his exact words were f**k you.

New Jersey plate # XASA88. your driver are reckless and should be retrain on driving laws , parking areas are to be driving at between 5 and 10 miles an hour and not at 35 .

Our home phone/internet service has been in and out of service multiple times over the last seven years since we moved into the house. We've submitted many tickets over the years and have had long stretches of time without service for one or the other or both.

Currently, we have been without phone and internet since December 1st with two repair tickets submitted, both of which were closed with no contact/confirmation that the issues have been fixed. I called again today to advise the phone/internet are still now working, and I try my best not to lose my mind on the poor customer service reps as I know it is not their fault, and the PA rep I speak to is actually a lovely lady.

My husband is furious which adds to the joy of no phone/internet at home. All this is compounded by the fact that…

I helped my daughter order a phone online sales chat they told 141 would be taken out of her account on Sunday the 2nd of dec I asked several times and was told the same thing. On Monday the 3rd she checked her bank to find 280 was taken out.

I called Verizon told them what happened they canceled the order for us and contacted ups. I was told when tracking number sent the money would be put back. I called back on 6th to find out that was not happening until the was received the phone and was told phone was on its way to Verizon warehouse but they would not get until the 11th and

the money would be put back in her account on the 13 or 14. How can it take 2 days to ship a phone to the house but a week to for Verizon to receive back when it was stopped in the middle of transit.

We did not…

com please review that conversation if it’s recorded I never had anything with any phone company treated me or any of there costumer that way

I cancelled an account #151-398-100-0001-78 back in May. 00 so I called customer service to find out why and they said I owed for may phone service so I tried to explain to them that the phone line was for high speed internet only that I never had a phone and

the internet was cancelled on may 18 so after a long conversation I was told I just owed for may and not to worry about June that the account was canceled. 17 due. Not believing what was happening I called customer service again and after a long argument they agreed I owed nothing and was assured the account was canceled. 50 past due.

At this point I'm getting frustrated Customer service basically blamed it on accounting. 17 past due, I called again and same answer. I get another bill on Aug. 50 past due the same as July 25. I…

U have been trying to contact customer service,at 1800 9229204 unable to get a live person on line,I get a prerecorded machine.my complaint is to block unnecessary phone call,

Horrible customer service. You have to beg to be put on a list to be seen with your problem. Reps finish with their client to the back of the store. Then you wait a long time for them to come back from the back to attend to their next customer.

It’s shocking how bad and inefficient the reps are.

i had service with them since 2014 and then for no resaon they turned service off and now wont turn it back on even when i have a family member that has seizures and needs service there i have proof that i paid all my bills and there still giving me a hard time yet need some help asap

Complaint of Miss Representation

Wyatt Eric Phillips 4320 N. 7th street Philadelphia Pa. 40 267-632-2924

In the month of Aug. 2018; a representer from Verizon came to my resident presenting false advertising service with Verizon. This individual name is Lauren she a rep. for Verizon. Now I have a bill, that I can’t afford with this company, and as I am going through channels with Verizon, to see what can be done about this matter here, I’m being told, that the rep presenter should not have given out any free service. And what makes it so bad, upon what this rep presenter was advertising, I went and got a couple of other people involved with this, and they are mad, upon what is happening to them as well. On Aug. 16th, 2018, a Ms. Lauren came to my resident, advertising service with…

If I could give less than ONE STAR I would. I have been trying to report a Trouble for an elderly aunt, her TV service is out and Verizon has had me on hold for 3 hours. To this point I STILL have not been able to reach a Customer Service Person.

Billing has been incorrect since I went verizen. I set up automatic payments. They continue to bill me with the wrong amount . I am also tired of waiting for a long time when I dial a number. 46 monthly with military discount.

Please contact me ASAP with information 502-664-5286. I am surely unhappy with verizen.

I am stuck in a rut with your billing operation, I originally started with Verizon with auto paperless pay. Now I am paying countless fees late charges etc. What the heck is going on? please help,!!

I just want to set up the new router I ordered. I followed instructions but it did not work. I have been trying to talk to someone at Verizon, but the customer service department puts you on hold for hours. If you ask for a call back you get one hours later and no one is on the phone. If you hold and wait - as I am doing now - it takes hours. Do you really call this customer service?

I am now angry and hate Verizon. I did cancel my wireless (hours waiting) Ordering a new router took hours.

You treat your customers like dirt.

My suggestion - expand your customer service department.

live in fishkill, ny, went to the official verizon store in fishkill. have been going there for help for several years. staff has always been overly accomodating and two ro three recognized me. went there this morning, slow day there (unusual), anyway guy and girl service folks near front door; both asked if they could help me.

i said i'll take the girl "she's prettier" joking around. the guy (ass't mgr.? she took her lead from him )apparently took it personally because when he (guy knick-named AJ) found out i didn't have my current driver's license, didn't accept other identification and made me jump thru hoops trying to simply get my tablet programmed.

over fifteen minutes trying to get him to help me and all he would do is ask repedative questions knowing full well he's wasn't…

i ve had i 1g of data speed since july 3 2018.contacted verizon 5 times .they keep telling me it will be fixed shortly.im not the only one having this problem.i want to know what is going to be done.middlebrook,va.

I have been with Verizon for about a month. I left Comcast after four years hoping to be pleased, I am far from pleased. I am on hold for at least an hour every time I call, and often times there is never an answer.

The online chat does not help, I am redirected always. I am ready to cancel service so frustrated! what is the point of having customer service if there is never anyone to help. The high call volume and not enough representatives says a lot about the company.

Internet hacked aroud July 19th -have been on telephone for over 4 hour on Fri, Sat, Sun-according to MsAfee-VERIzon ha cancelled my security …..Techs are rude say they sent messages to cell Phone-do not use cell except for emer- call backs never occur-mc afee techs much more courteous.I am retiree o Bell Atlantic/Verizon-spent many years in customer service- please help>>>>>>> Telephone # 609 654 0770 will be at orthopedic surgeons until 1pm - Worried about bank info being Hacked.

Thank You

Dropped accumulated data rollover with no reason. I do not trust these people, nor the company. Dismal customer service!!! Thumbs down, about to switch to another carrier....

its up to Verizon.

Purchased an iphone x at the verizon store in woodbridge nj about a month ago. I have been a customer and been going to ths store for about 10 years. I upgraded to an iphone x and asked te salesman if he can save my contacts and photos which they always have done.

He told me that it was their store policy that they don't do that any longer. I explained to him that I am 62 years old and wouldn't know how to accomplish this. He said ok but this is the last time.

This took him exactly 18 minutes I only have a few photos and contacts.

Also there was only 1 other person in the store and sales people were just standing around. Then I asked him to help me with the face I'd. He told me jyou don't need that just use your pass code.

I found this to be absurd as the iphone x best feature is face…

On July 17, 2018, I applied online for cell phone services with a sales representative for my son Anje' Shaw. She checked his credit said it was OK and that he would not be charged an upfront fee, but rather pay $75 in state taxes.

We decided to go to the Verizon store instead of ordering online. He verified his identity, by presenting his ID and social security card. While at the store, he learned that his application had been placed on hold and the transaction could not be completed.

We returned home and called Verizon. He learned that his application was on hold due to suspicion of fraud. He had to call several times prior to receiving an answer.

Also, he had to wait on hold for a long time before anyone answered. He was than told that he had to wait for 48 hours for his application to…

I have called every number on the internet to complain about how my service was connected. It is a hour wait. Poor service from a company that is in the comunacation business Sorry for spelling. Ready to go back to Comcast

I have sent a complaint before regarding someone setting up our online account and changing the information so we cannot get online to our account. This has not been corrected. The idiots have the account still blocked so we cannot retrieve our account.

Someone needs to call me back ASAP regarding this issue or we are closing our account at Verizon! This has gone on to long and no one from the corporate office is taking this security issue breach serious. My next move is to send a letter to my Congressman for support in this matter.

i received my new phone through insurance adjustment for cracked screen. i took my damaged phone with my new phone to my verizon store @ hwy 95 in bullhead city, ariz 86442 to have everything transferred to my new phone.

the attendant assured me tha every thing got transferred then he had me erese everything on old phone to mail back. i got home and found that all my contacts were gone and my recent messages. i think you need to train your people on what they are suppose to know! john lee

somedays cant even watch a utube video.. not happy with your service whatsoever as far as phone or hotspot!

I called today at 11:07pm at 1800-922-0204. Some lady named Mahoney or something like that she spoke to fast answer the line and said what is your name? I said Olga Diaz-Aranda she stood quiet and then said again what is your name again I said Olga Diaz-Aranda after seconds she said what is your number I said 708-328-1718 she said is not coming up. I said 708-328-1718.

she repeat a different number with a 6 I said there is no 6 I said 708-328-1718 I repeated like if I was talking to a preschool. She said was is you password. I said 0805. Then she said your balance is so and so.

I said that is not what I am calling for? I know what my balance is. She not even asked me what can I help you with? What time of workers do you have working for Verizon? She is so slow and not just she couldn't…