Verizon

On 9/25 I purchased the iPhone 11 on line for an in-store pickup, but when I got to the store they told me I had been sold an iconic order and they didn't actually have a phone to give me and I had to call customer service. So I did.

I called, was on hold for 25 minutes and when finally connected with someone our call was disconnected and no one called back. I called again, I talked to someone and she said she was going to look into it and call me back, but she never called back.

So I called the next day and after 45 minutes the representative said my order was being shipped to the store and I could pick it up on Friday, and she sent me a tracking number. After we got off the phone I realized she had sent me the tracking number of the accessories I had been sold, not the phone.

While…

I closed my phone line before I went overseas and although the representative told me my line would be closed at the end of the billing cycle it was still active afterwards after I got overseas. The result is that I was receiving phone calls from the US and got charged international rate.

I frequently use WhatsApp and other free calling apps so on a couple occasions I received phone calls that I assumed were linked to those apps and not from my US line. I tried saving money by closing my line and now received a bill for $170.

I attempted to call the customer service department but it is impossible to get a live agent on the phone. I intend on returning to the US after New Years and was planning on returning to Verizon but if this issue is not resolved Verizon will lose me as a customer…

No wifi again. Last time I called they reset something at Verizon and it worked for about a month. Now is out again. Called customer service after 20 minutes I'm connected . Wasn't a good connection, only got every other word the person was saying.

Trying to tell him it was the same thing that happened before.

Finally I just hung up. Imagine that Verizon customer service doesn't even have a good connection. Beyond frustrated. And in the meantime they will continue to charge me for data overage because they can't fix the problem.

I canceled my television and television last April of this year. I have made numerous calls to get the billing corrected and nothing has happened to correct the situation. I asked to have a manager call me and you refused to do so.

A supervisor was supposed to get back to me after yesterdays conversation and that never happened. My account number: 152-490-048-0001-36. My phone number is 315-395-3360, Why is it you people do not have a direct number for someone to call to avoid that automatic system.

I tried the corporate number and no one answered. You are charging me twice as much as you are supposed to be. You people are so incompetent it isn't funny. I have been with you for 44 years and this is the way you treat loyal customers?

I pre ordered the i photo 11 pro. so why couldn’t I get one of those!?!? Customers Walking in and walking out with that phone, the same phone that I i pre paid for!! I should have gotten one of those first...

Why do you have pre paid? Pre paid should always be first!! So dissatisfied with Verizon!!

but she has three there that did come in!!! I should’ve got one of those three !! yet you have walk-in customers coming in, and walking out with the same phone !!! I pre-paid !!! this makes no sense to me!!

Why did I pre pay!?!. I should have gotten one of those phones!! I feel this is so very wrong!!

Waited an hour to get a response. Gave up. Tried to reach on cell phone and land line phone. Questions from printed bill and Customer Network Information.

I have a iphone r for 10 months. The phone stopped working, I could not hear the other person. I took it to the store in Houma, LA, spoke with a staff member and the manager. I was told that they could get me a refurbished Apple iPhone though my insurance or I could take it to the Apple store in New Orleans or Baton Rough.

Well I had the phone for 10 months #1 I am not paying for a refurbished phone when Verizon gave me a defective phone. #2 You are not going though insurance that I pay for when the phone is under warranty.

#3 I am not going out of town when I purchased the phone from Verizon in Houma. I told all this to them and that Verizon should give me a new phone since you gave me a defective phone, I was told they was not going to gave me a new phone for a used phone I would have…

Went to Verizon Woodbury ave Portsmouth New Hampshire. It was the first day of new l phone 11release. My wife has an unlimited plan and was needing a new phone her l phone 5 was not doing what it should be doing.

Upon upgrading the Verizon person did not transfer all the information from her old phone. As it turned out she could not receive calls or emails on the new phone. We are an older couple wife 71 and l am 73 and l am not familiar with the l phones l am an old flip phone.

We live in Massachusetts went home did not realize the change over did not completely take place. Next day had to go back to said store my son went with my wife to explain the problem. It was rectified but the problem should not have happened in the first place.

I know it was the first day of release and…

I talk to deferent agents for 2 weeks and las time I talk to them I told them to told me the true about my upgrade becouse they make me to go diferents times to at the store and they never help me the told me diferen stories

Hello, my name is Riley and I am 22 years old I would like to become a responsible adult and start my own billing plain for my wife and I and get off our parents plains. I have been in the store many times and I keep getting informed that my phone is not "supported" anymore and I cannot get my own plain unless I purchase a new phone with the plain.

What kind of bullshit is this I have an I phone 5s when I got it it was the newest phone they offered so I would not run into this problem. The phone works great currently and I have no complaints with the phone but what kind of twisted messed up company will not allow a customer to purchase a service without spending another $500 plus on a phone.

I am very disappointed with the company and think this kind of scam should be Illegal. I think…

Can’t get customer service impossible to speak with a person. The computer tat says you value me but can’t get through to get my My issue resolved. Just want to check on internet problem but no help. My faul should have went with local provider that is responsive when I have a question.

With Verizon I get nothing but adds and computer systems telling me to log onto site which is no help.

I just spent 27 minutes on hold trying to find out how I disconnect one of the 3 phones I have with you since my youngest daughter continues to ignore my calls. I will of course reactivate it but come on all I want to know is how fast can i do it and what is the cost. The hold loop is ridiculous

I had to replace my 20+ year old cell phone this past year after dropping it. I was told that I was not entitled to a free upgrade (after YEARS of being a Verizon customer and having the same cell phone) and that the numerous work and

personal phone numbers I had stored in my phone were not able to be transferred to my new phone for which I was charged. 00, paid the sales tax while in the store and was also told that his work and personal phone numbers could not be transferred to the new phone. This is UNACCEPTABLE!

Why are previous phone numbers unable to be transferred to new phones?? Does it take too much time to do this? This is very poor customer service.

My iPhone was messed up so my insurance plan allowed me to get a replacement. It was shipped to me and I was to return the defective on! When my new one arrived I took it to the Dothan Verizon store as I was instructed so they could help me set it up.

After arriving at the store and telling them why I was there I was told they no longer helped THEIR customers set up their iphones! They basically said if I didn’t know how to set up I needed to downgrade to a phone I had sense enough to operate!

I have been a loyal customer for years and now they can’t even help me set up a phone that I bought from them! Once my contract expires I will be changing to another provider who’s employees are allowed to actually help the customer!

I went to the Verizon store at the Orange Plaza in Middletown, NY on 8/3/2019 with my original 5S phone to have my new 8 phone activated that I had purchased directly thru Verizon on the 611#. The young man who had helped me, got the information from me that he needed and I proceeded to tell him that my phone was 5 years and not been backed up for 709 days, with that he had smirked at me and

handed me a piece of paper that stated to do a transfer for iphone to iphone and said it should take you about an hour to do it yourself. I thought this was pretty inconsiderate of him knowing that my phone was old and probably would have trouble doing it.

I am not computer swavy and I feel his customer service was very rude toward a customer who just needed extra help. I did not get his name, which,…

Got my Tv. Back . Had no Guide.would like to set my Caller ID.Help.

Customer service. Called to talk to customer service about international plan. I was on the phone for more than 30 minutes before I hung up. I did that twice, waited my time for one hour, no one answers the phone.

only play that stupid music!!

Third world countries treat their customer lot better than Verizon.

I switched from Verizon to AT&T. I went to the Verizon website to see if my account has been closed and it has. 4 weeks later Verizon sends me a monthly bill. And I didn't use Verizon for that month, I used AT&T It's impossible to contact Verizon if you don't have an account with them.

I ended up going to a corporate Verizon store and they had me talk to a representative on the phone. He said I used less than one week on Verizon for that month. He told me to pay the Verizon bill in full and then Verizon will send me a check for the 3 weeks + that I didn't use.

I gave him my credit card number and paid my bill. The refund check never came and it's been about 8 weeks since I paid the bill over the phone. I went back to corporate Verizon and talked to a representative on the phone.

The…

I have been charged for a PPV fight that I have never ordered and never watched. I spent all of yesterday afternoon with customer service on chat and on the phone. I was told to call tech and some other department that did not have anything to do with billing. I posted on the community forum and found that four other people had the same complaint. One seemed to have it resolved. My post was responded to that it had been referred to an agent and that there was an private email. Neither was true. This is awful. I have never used PPV, I've been a customer for many years and your customer service is so shabby. I'm reporting this to the BBB. This company is too big to be ripping off little people.

BTW: on my recently watched and recently purchased menu items on my tv, nothing shows. Please…

need to speak with a billing specialist asap, working on an issue with bundling/unbundling services with centurylink and Verizon accts. problems that no one can answer, I don't want to get double billed. call 505-294-4075 asap.

Why make speaking to a real human being such a chore? Why frustrate the very people who you call your valued customer? I don’t get it. I fucking hate Verizon. The assumption that all of us are computer savvy and would prefer to do our business online is arrogant at best. Shame on you.

I’ll be switching carriers as soon as I am back in the country.

49.

However, the service was discontinued before my credit was issued, & now I'm told I can no longer get the credit because I do not have an account. I'm stunned! Is this 1 of the ways Verizon got to be a billion dollar company?

I am a prepaid customer my # is 732-882-3050 today is July 11, 2019. I paid for my service in advance and since I’m Canadian wasn’t told that my phone is no longer able to be used do to its 4g . 41.

I called several time getting the run around today I called at 10:00 was place on hold for 1 1/2 hr then the call drop no one called me back I call back again and held another 1 hr again the call drop again. I was told that they mail the check out on July 4th.

Which wasn’t the case I was told I was being transferred to a supervisor which I wasn’t. I’m due to add money on the acct on July 31, 2019 I am extemely disappointed with the service that I have received in the pass 1 1/2 month.

I would like someone to get a hold of me asap@ 1-905-931-5363. In regards to this matter. I have attempted…

When I call costumer service i want to talk with a person.. I always get the automated service. You can not tell a automated service what the problem is. For what verizon phone service costs someone should be available to speak with me.

I can not get any help on a defective attachment for my I phone purchased at the Moline, Illinois store. I have been back three and given another shop warn part after much waiting a cajoling. I want a few minutes of a sales mans time even if he doesn't get a commission on every word I utter.

Last night the third replacement phone button holder fell off when I was there.

Was getting the run around, asked to speak to a supervisor and when she came online she was extremely rude. I told her how we were having an issue with WiFi calling getting turned on and that having to call each time was a pain, but with ATT you didn’t have to do so.

She stated that she is an ATT customer and that I was lying. That was only the beginning. Her name is Cayley and her employee #1094816

I live in the New Orleans, LA and I would like to know why you do not offer the 55 and older unlimited data plan here. I called to inquire about it and was told Texas, Florida and other state do offer it just not in Louisiana. Why?

I have been a Verizon customer for several years not and am going to be on a fixed social security income in a few months and this would help a lot. Please answer through my email. Thank You Denise

I had 4 phones for 7 days and sent them back because the sales rep lied to us about paying for early termination fees for our current company and also never had the phones ported over. 00 for 'restocking' fees.

00 for the fee's that the sales rep charged us. So, I'm fighting with a collection agency over this extremely poor sales tactic and crooked sales rep. They lost a customer for life and I'll tell everyone I know about my experience with them.

Last week I counted 9 spam calls while having dinner. Some days a total of 24 spam calls Please block out spam calls for 302 684 8298 and cell...484 678 4919...thank you

Brian Whitman manager of the Fairview Park store was incredibly rude & threatened to kick me out after I waited for help while him & another employee were standing around found nothing- the 2 females were the only 1’s working while the men stood around. I had Madeline who helped me(she was waiting on 2-3 ppl at 1 time) as Brian wanted her to wait on another person while she was helping us.

As of course he & his buddy were looking at their phone & texting(or whatever). Madeline was AWESOME!! Thanks Maddie! Brian Whitman & his co worker should b FIRED!! It was absolutely ridiculous!!!!

Verizon Wireless billed me for service that they never delivered.

I have been a Verizon customer for over 15 years. For weeks I have been trying to resolve an issue with one of my phones. I have been on the phone and the computer for countless hours and even more days.

The phone is malfunctioning and I want it replaced. Verizon tells me it is an Apple problem. No one will resolve the problem. I have done everything I have been asked to do. I was told to ask Verizon for a copy of the original purchase agreement. I asked.

I was told it was in the warehouse and could not be emailed. it would have to be sent by regular mail and would take 5-7 business days. It should not be this difficult to get the phone replaced. I am very tired of getting the run around.

Verizon just keeps passing around my problem from one person to the next. I am very tired of this…

Within the last couple of months we our cell service has diminished to the point of having to walk outside to place or receive calls. In the past we have experienced excellent service. I have spoken to numerous people within a 15 mile radius that are dealing with the same problem.

For the money I'm spending every month on five units that we make a living with this is not acceptable.

I spoke to a VZ agent on May 24th, regarding lowering my bill. I have been a loyal customer for over 17 years. I had to end the call, as I got a customer in the store, Kimberly, promised me she would call me back at 6:30pm on the 24th. She never called back!

I had paid my May, bill on May 24th, for $162. 00. Patrick, kept placing me on hold and got the sense he really didn't know what he was doing! Well, to my surprise he didn't! 44. He never reiterated to me at anytime, that what he was paying off! 44 from VZ. WHAT??

I called back spoke to another agent who said I would not get my money back for 7-10 days! That was on the 25th, today is June 3rd, and after speaking with several other agents they are telling me another 7-10 to get my $$ back!

This is unexceptionable, this is one of the…

I will be launching a class action lawsuit against Verizon. Verizon has international plans.

However, they don’t send out a text message that says the following: Turn off WiFi assist on your iPhone and if you do not want cellular on, turn on Airplane mode. Instead, the management t at Verizon has decided to screw international travelers through non disclosure.

This has resulted in losses to consumers. Verizon is obligated to CLEARLY disclose the terms of service in a lease agreement. InternationL calling is an extension of that agreement t and Verizon fails to disclose.

On Thursday, May 9, 2019 I received my Verizon FiOS bill with the new Billing cost. My previous monthly cost was $120 and had jumped to $140 for the new contract. A $20 increase. I called Verizon in the hopes of getting a little discount, since I am 71 years old and on a limited income. The individual I spoke with said I could change to another program and my bill would go down to $121. She indicated I would lose some channels such as the sports channels which I do not watch and I was find with that. She sent me correspondence to agree to and we were set.

On Friday, May 10, 2019, I put my tv on to watch my programs and found that most of the channels I watch were gone. I then called Verizon again told them of the situation and was told they could not do anything as that was the new…

I spilt a little coffee on my fairly new Samsung galaxy..I took it to a verizon..they did nothing..just wanted me to get a new phone...absolute Terrible customer service...$$$$$...were not helpful at all...I will not go back....have had numerous poor quality service in Manchester nh...

I went to a Version go-wireless store. 00 dollars that's what it cost me. I was upset that they could not give me a total on my monthly bill for she said, some where between $75 to $100 a month for 24 months.

Once I signed the the contract they told me my monthly bill would be $90......! That's 1 phone. I took it back the next morning and traded it for a free phone. That got me no refund on my free phone.

66 for my free phone. (yes FREE PHONE)! My wife bought out right a prepay phone that she had for a week that she could not answer calls. She paid $55 plus prepay card. So we were going to pay.

66 bill plus 3 trips to the Go-wireless.…

I AM 90 YEARS OLD VETERAN YOU HAVE CHARGED ME FOR 411 LOCAL ASSISTANCE CALLS I DO NOT MAKE AND NOW YOU CHARGED ME LATE FEES I FILED A COMPLAINT WITH PA ATTORNEY GENERAL. I AM ON LIMITED BUDGET AND YOU ADDED ADDITIONAL 411 CALLS AND ADDITIONAL CALLS ON ME I DID NOT MAKE. PLEASE CALL ME AT 412-422-3890

ARNOLD SCHWARTZ 52 GARETTA STREET RIVERVIEW APARTMENTS 615B PITTSBURGH, PA 15217 412-422-3890 VERIZON ACCOUNT NUMBER 250-064-946-0001-66

4/29/19 My name is Olga Zuloaga, phone number is 305-401-6792 I called today spoke to a rep Joseph; that suggested I pay an extra $2.99 for the monitoring of calls but doesn’t guarantee calls to stop also suggested changing my phone number neither guarantee the calls to stop. Then I asked to speak to a supervisor and the call was hung up after being on hold for like 15 minutes. I am very unable with today service and pay way too much for my cell phone service (happily pay it because Verizon is a good company)

I continue to get phone calls from out of the country-speaking in different languages. I will continue to send emails with the phone number until the problem is resolved. Here are the numbers, I will continue to send these email until the issue is resolved. These are just number from…

I went in the store in Archbold, Oh. to see about a tablet, the clerk (Marisa)she told me my phone would be obsolete, she showed me a free phone, so I took both tablet and phone. being 87 I could not get the hang of the tablet so I returned it. +tax for both.

I was not told everything about the phone, I wanted the same plan as I had, only text no internet. failed to tell me had to have internet on it. 00 per mo. I have talked to two people on chat,about this, they have been very helpful,but my problem is all the money I am paying out.

$140+ first mo, 86+ next mo , not sure what the rest will be. the old plan isn't available any more which was $29. senior. I am very upset I was not told all of these, I asked to return the phone, no it has been over 14 days and $50.

I think the clerk…

My husband switched our phone service about 2 months ago from TMOBILE. We thought Verizon was top of the line. We are EXTREMELY dissatisfied with your service and outrageous price. TMOBILE Included Netflix for free, our bill was $60 cheaper and the quality of service was equal to Verizon.

We'll be be going back to TMobile for lower price same quality service AND Netflix. I give Verizon ZERO stars.

my son spoke with a financial services rep. she told him just because you have a payment set up on the account that does not secure your services. We have never had our phones turned off we have always paid the bill and for her to threaten him like she did was un called for.

We will be porting out our numbers this year. Why would you speak to a customer that way it makes no sense. Now I understand why customers say they hate Verizon.

A month ago, I purchase Verizon Jetpack MHS900L at the store located at the Town Center in Jacksonville, Florida. At that time, the salesperson activated my jetpack. Little did I know when he activated the jetpack, he literally choose a secret question without my knowledge and never gave me the option to choose my own secret question.

This has caused a huge problem since I cannot made a payment on my prepaid account because the secret question this salesperson chose that I cannot answer is: Where did you and your spouse first meet. I am not married and I have no way to change the secret question.

What this salesperson did without my permission is unacceptable and unethical. So the only way I can make a payment on my prepaid plan is drive to a local Verizon store to make that payment.…

I have been verizon cell phone customer for years. I was have trouble with my phone so I went in to a store and they said if I wait a month I could get a free phone . So I waited and when I went back no free phone but I could get a tablet.

I thought it was free but it was not. Any way I keew after this contract was up I was going with at& t cause there who I have my direct TV home service with. I wanted to lower my bill .

I was not using my tablet in march of 2018 it was to be turned off. I found out later. that was not done. And when I called to find out why it was not done they said they changed system and can't get to the notes.

But in November of 2018 . I called and and canceled all services . And went with at&t. They should have turn every thing off and cancel my payment coming out…

HORRIBLE, incompetent customer service!

Wasting my time and loyalty

Before I got a new sims card I was told that living in the country was my phones coverages problem. The employee was very cocky at Bay City, MI store about how great verizon is and how they won't waste their money on the few who live in the country.

I'm glad the farmers don't say the same about city dwellers. Very disappointing on Verizon's store employees

I live in hurley, wi. and have a jet pack for com. to wifi because there is no wifi here. Early in the morning it seems to work fine but as the day progresses it gets poorer and poorer. There is one tower in this area and apparently it is somewhat overloaded when a lot of people are using it.

I am a paying customer for years and am getting fed up with this poor service during the daytime and evening. I have complained before but to no avail. Please tell me why you people cannot or will not expand this service so it works throughout the day. very frustrating!!!!!!!!!!!!