Verizon

I've been back and forth almost every day on the phone for about two months with Verizon FiOS. My internet wife or LAN it's not working. 00 more a month for new boxes and router and it has never worked since I got it.

Some times I've called 3times in one day averaging 2 to 3 hours on the phone and still nothing. The scheduled a tech to then send me a notification that it was cancelled I spent another week back and forth with them before a tech came out said they never accepted the terms and

conditions in their end and that's why nothing was working fixed the issue for a bout a day and again another week back and forth on the phone and nothing fixed. They scheduled another tech visit and I had to wait from 11 am till 3pm since they were coming at that time.

At 3pm I check on the FiOS app…

I have four complaints & one is unfair business practices & breaking the law.

First of all, they have my cell phone number as my alternant number, which I did not give them. It seems they are trying to take over my cell phone acct. Since they started this, my phone is not working right.

One minute they want me to pay the bill I do not have & then I'm told me that number is not a Verizon wireless number. I got the run around for three hours. My landline phone is not working, but they tell me it's.

My phone has two lines & they tell me you can't have two lines on one bill & that is a lie. I looked it up & the answer was yes you can!! Lies on top of lies. Also, unfair business practices.

Their benefits manager has been trying to get the pension off me & give it to my son-in-law who was…

Day after Christmas was in a Verizon store in Staunton Virginia had a young lady help us I believe her name was Jessica I bought a pair of earbuds for my son and they ended up getting charged to his debit card which was not supposed to happen and the young lady said she canceled the order she didn't cancel the order he got charged for him when it was supposed to be on my account for Christmas still has not got the money back on my son's account he had to take in not one pair of earbuds with two cuz the girl screwed up and

sent him two pairs of earbuds what I intended for his Christmas present turn out to be a horrifying incident and it's still going on because we still have not got the money back to my son's account it's just been a total nightmare I just need to speak with somebody about…

Where do I start? I have had a continuing experience of not being able to get resolution from Verizon. Customer service employees are do not listen, answer questions directly- that is, they do not answer the questions you are asking, are deflective, give inaccurate information, outright lie, and have NO accountability.

The Verizon Up rewards cards do are invalid. " Verizon is contracting with them to offer customers rewards, but it requires that customers spend hours of time to access and redeem these rewards. 00 rewards. I have not had one problem solved with Verizon in a reasonable time frame, if solved at all.

Any credit or resolution requires a grueling and extremely stressful process for customers. Version does NOT one its customers. They should not be in business.

my wife and I have lost the ability to speak on our phones with incoming or outgoing calls. I can reach a party, but they cannot hear me, nor I them. We have had trouble for over half a year, and I have gotten a new device from Verizon which worked for awhile and now does not work.

My wife has an I-phone and I have a Samsung. We both have a real problem here. Verizon has provided us with a network extender, which helped, but now does not seem to help anymore. I can call my wife from outside my home and the call is OK, but we have an additional issue.

My wife has multiple sclerosis and the phone is her lifeline to me and mine to her. Between the two of us, we have logged close to 50 hours with levels 1,2,3 of tech support and are still nowhere. I must have service which is reliable and I…

I went to the Verizon store in Watkinsville, GA today to get an iPhone 11 for my daughter. We have been Verizon customers for 5 years and have been happy with the service. I waited for approximately 45 minutes for help and was waited on by Brandon Mann.

He was trying to rush me into a sale instead of being of help. " So, I politely obliged him by leaving. I will be getting in touch with A T and T to find out their plans and purchase an iPhone from them.

Hopefully they will have a salesperson who is not as rude as Mr. Brandon Mann.

Hello I wanted to email you about the poor customer service I have received from your company I recently placed an order over the phone I was approved for three lines I sent in the necessary documentation that your company has asked for I submitted the payment that your company has require I received an email stating that We weren't able to validate your order with the information you've provided. If you feel this was done in error, please let us know at888.483.7200.

So I called the number back after waiting 45 minutes for someone to answer the phone I receive the same answer So I asked Could I go into the store and shows the documentation the customer service representative said No The only thing that could be offered was prepaid service I didn’t understand here I am a customer who has…

I want to bring to your notice about an issue and loss I had to go through for just porting my number from T-Mobile to Verizon. On 30th November I went to Verizon Authorized retailer TCC (320 PA-315 Suite 260, Pittston, PA 18640) to avail the iPhone 11 pro-Max offer.

Initially, everything was good the Verizon agent successfully ported my number from T-mobile to Version and the issue occurred when it comes to providing new iPhone 11 pro offer. Ryan(Agent) just simply told me sorry we can’t provide you with this offer at the moment there is problem with the system and I’m trying to fix it, then after an hour he spoke to his manager and

came back saying that there is a hold on this account and the hold is from fraud department and asked me to wait 48 hours. He activated my number which was…

I have spent three days trying to reach technical for my audio remote control on Saturday I held for 90 minutes. On Sunday I held for 120 minutes. This is not a problem that can be solved on line. I know that no one will read this but a least I will get it off my chest.

I stayed with Verizon because of the audio remote and now I can't get any support. Who has time to wait on hold for hours? I feel like I have been screwed. using this system. The problem is with the one remote that I use the most and the others.

Verizon has giant stones making the claims that they make in there commercials. For sure I will not stay at the end of my contract. In addition, when on hold the music is annoying with constant breaks telling my all of your agents are still busy and thanking me for my patients.

I…

I have never experienced having such a problem speaking to a live person. I called the 611 number on my cell phone and the automated system said there would be a 10 to 18 minute wait 35 minutes later still no one picked up the phone.

I called a toll free number from my land line and waited over 45 minutes and again no one picked up the phone. Shame on Verizon for treating consumers in this manner.

Nearly a week ago I lost web conductivity. I called for help, and the technician believed someone had to sent out. He arrived on Tuesday and worked for nearly two hours. I thought the problem was fixed. Last night my computer became unstable, but more important two of the three extensions of my phone went dead.

I called for service, and I was put on hold for more than an hour. I hung up. I tried again this morning. The agent said that since I had one extension working it would take a week before a repairperson could come.

The phone that works is on the first floor. My office is on the third floor. Even if I could hear the phone ring--which is doubtful--I'd never be able to get to it in time to answer.

Moreover I have Parkinson's and to climb up and down stairs requires care to avoid…

Verizon have a very poor customer service base compare to other major phone providers. And they laugh when a customer tell them the length of time of waiting and receiving information from their service. Verizon, customer service in so many words just SUCKS!!!!

and they do not care. That's why I'm cancel my service and many of my friends have too.

What I want to Know is:"How does someone with my phone number call my house using a 301 prefix, then a 595 College Park Number, then a series of four digits at the end!

Also NOW, they are finding out that their numbers have been blocked, so they just pick another set of numbers at random and cal me on them! SO Now They Have Access to millions of Numbers that they use for FREE, NO CHARGE, but Harassing The American PUBLIC!!

I hit last number called, then I receive the number of which I write down, then I hit…

Landline not working so I called Verizon local, they could not help me even through i called several local numbers. Because they are for the stores they said they could not help me.

Finally i got a number and called but Verizon wanted to send me an email to verify the account. I was not near a computer and I DO NOT HAVE A PHONE with internet. When i said no to the email i was promptly disconnected.

After trying another number the same thing happened and yet another number and i finally got through, however i was still asked for a verifying email but this time i was allowed to continue the call after saying representative, operator, customer service, agent etc.... Nothing seemed to work then finally i said I WANT A PERSON TO TALK TO.

THEN, after waiting 2 minutes i was transferred to…

it has been almost two months and i still do not have service because they in maryland (owings mills)refuse to send a bucket truck to run the line 4106208290

Sales rep in store convinced us that we needed Jetpack for better internet service. That was wrong; got better service on hotspot, the jetpack was as slow as dial up! So we talked to 2 different reps on “Customer Service” line.

Finally one woman said she would take off the charges and send a box and mailing label to return it. Instead, today we received an envelope and no label. We have been on the phone, on hold for 45 minutes, trying to find someone, ANYONE who can email us the return label.

Talked to one guy who didn’t know how and he went to find a manager and now no one is helping. Even hung up and started over again, so now into 2nd half hour of hold with no response. The “customer service” is non existent!

We can’t believe there is not one person that can email a return address…

Your office lies I have recorded conversations you lie

I traded in two iPhone 7 for the two iPhone 11. The store we were at I found out was a corporate store and they do not set up the phones for you. They stated they sent me home with all I need to get both phones working.

When I got home I found out they did not even set up the numbers to our phones. We went to a local Verizon store and even though they were not corporate they helped us immensely. When we left my phone was working but my sons was locked out due to many attempts.

That was after being at a Verizon store and on the phone with the corporate store for 90 minutes. They told my son after eight hours his phone would be fine. It is past the 24 hour mark that we purchased these phones and my sons phone still does not work.

I was just on the phone with the corporate office and I now…

At customer service I had three different people to lie to me about my bill him for $$41 and some cents then I get a beer for 170 some dollar Took my old phone number is 540-967-2916 gave me her phone number 540-1613 said I would hear that for three weeks three weeks game day did not change the date to verbal on that 672916 This has been going on since September 28, 2019I have been with Verizon sister early 70s Last night I asked for all service to be cut off customer service just TLS

I am so sick and tired of being on hold for 1 hr. + each time I have to call customer service.

Also Sunday, Oct 26 I made an appointment for Sunday Nov. 3 because the customer service rep said I needed to have work done inside my home. That appointment was made 7 days in advance. They were supposed to be at my house between 1 & 3:00pm.

At 3:10 pm they left me a voice mail saying they were cancellng. Not acceptable. His explanation not enough techs, Verizon is a Billion Dollar Corporation, this should not be. It's not only about Profits for Verizon it should also be about service.

HIRE MORE CUSTOMER SERVICE REPS AND TECHINICANS,. Suzanne Ferris

went to the Verizon Location in King NC to purchase a new phone and plan for my mother-in-law To start with, let me qualify the fact that we were dealing with a young lady (mallory) that only had a few weeks of experience so the fault isn't entirely on her.

First Appearance is critical for impression of the persons that a person would be working with and being nice looking young lady she was fine, but Hip Hugger Jeans,Tight Shirt, LONG Green Finger Nails, Huge Hoop Earings are terribly annoying. Her communications were weak, soft, mumbled and difficult to understand so we frequently had to have her repeat herself.

The Finger Nails mde it difficult for her to type on key board or tablet and simple entry work was a challenge Mallory showed us a picture of the item we were looking for and…

landline 814-339-6901. new construction seven years ago and have had nothing but trouble with landline. static in lines, no dial tone ect.. recently had line switched to an extra line at sub station and worked for awhile but now have been without phone for two days.

no dial tone again, tech scheduled for today. my neighbors complain about the same problems and we all believe that the phone lines are old and need replaced. I don't have cell service where I live so I need my landline.

We need updated phone lines!

I have called Verizon at least 9 times and have been on hold over 8 hours total! Not counting the number of people that I have bounced back and forth to! I have experienced the most ineffective and rude people in my lifetime.

One of your technical support people told me that I did not have Verizon internet service and that I must be getting the service for free. A work order was supposedly made last Saturday (19th) and someone would be able to fix the problem remotely and call me back within 3 days.

It has now been a week and I understand the work order ticket has been closed, but I still have no internet service. perhaps you're too big to worry about customer satisfaction. I live in a very rural area and our choices for internet providers are few.

I have given Verizon a one star review…

Came back to Verizon in Oct. 2019. 00 in taxes. 00 with taxes. 00 for Nov and they say Whatever we were told by the rep is wrong and they want to see my CC bill to show what I paid for. Are you serious?!!!

Even with the receipts I kept Verizon can’t figure out what they sold me and apparently none of the sales conversations are documented. It’s BS and I will be furthering my complaint with the BBB, Verizon Corporate office and whoever else’s attention I can get on this situation.

I purchased a new phone and new service from your Cheyenne WY store back in June. I paid full retail, no payments. The phone I bought was misrepresented to me by the sales staff and has developed other technical issues as well. I have been trying to resolve these issues ever since.

To date I have driven the 217 mile round trip to that store 3 separate times totaling roughly 16 hrs of my time and travel expense. In addition I have had several conversations with Verizon Customer Service, Motorola Customer Service and Adroid Customer Service totaling another 6 to 8 hrs. I have also put in countless hrs searching for online solutions. This represents close to a full 40 hr investment.

After trying everything suggested to me by Verizon staff I have been unable to resolve my Verizon service…

I already submitted a complaint but it didn’t seem to take so I am trying again. I bought a new iPhone on Wednesday from an agent named Tyler from the Verizon store on Sudbury Road in Concord MA. I wasn’t able to stay long enough for Tyler to transfer my data so I went back the next day and saw Andrew. I’m 77 years old and remember all the passcodes and id’s is getting very difficult and stressful. I couldn’t remember something he needed so he said we needed another device. My husband brought my iPad to the store and the transfer was made.

The next day I spent time with my daughter getting her help in setting up and understanding the new phone. I’ve never had an iPhone before. In the process we realized that the SIM card had never been put into the phone. I went back to the Verizon store…

I bought a new IPhone but didn’t have time to stay in the store long enough to have information transferred from my old phone to my new one. The Verizon store is on Sudbury Road in Concord, MA. The salesperson who sold me the phone was Tyler. The next day I go back to have my the information transferred but Andrew said he couldn’t do it without another device so my husband brought down my iPad. It took a very long time but eventually it was done and I went off with my phone. The next day I spent time with my daughter who is very adept with Apple products and we discovered that I didn’t have a SIM card!

I went back to the store this morning (for the third time) to get a SIM card. Seems like a simple request right? Wrong! Andrew asks me for my cell # and then he asks for a pin or a password…

Account # 980164591: Billing. I've been calling Verizon for days now and on hold for almost 1 hour every time! I'm being billed for a phone on the Device Payment Plan that is free. I purchased 2 phones 10 months ago and it was a BOGO offer.

00 and someone was to call me back with a resolution and this has yet to happen. Totally unacceptable. I was a former employee and supervisor for 20 years at Verizon. I never had a problem until now. I'm not going to start bad mouthing Verizon, however, from a Customer Experience standpoint as well as Net Promoter Score- I am on the verge of being a Detractor and taking my business elsewhere.

This is my last and final opportunity for Verizon to own it and make this bad situation a positive resolution for me and you all. The number is (585) 259-4439.…

No matter how I state it. Just the chat. And if happens on and off ever since. And usually is taken care of. But not lately. Especially with my medical concerns (Im diabetic and have heart issues)

My new pixel 3 phone stopped ringing or giving me notification sounds and the speaker phone was no longer working so I went into the Verizon store near me. I was greeted by Samantha. she had a stand right next to a speaker that was very loud and I asked her if we could move because I am hard of hearing so I could not hear her.

She copped an attitude and said well there's really no place for us to move and we like having music in our store. So we moved a few feet away and she looked at my phone and said my suggestion is that you go home and do a factory reset and see if that fixes it.

So apparently I am my own service tech and she was incredibly condescending and not helpful

I was lied to about my new service and also my money was taken and I cancelled my lines at sprint to switch to Verizon and now that my services are soon to be off with sprint Verizon is not honoring the approval that I got for 1500 with 3 lines being transferred. Phones were never received and then the fraud department after 3 days of looking for my phones said that I will not get service and that prepaid only.

This is not right now I’m bout to be without a job because of phone loss and miss doctors appointments for my son who just became recently permanently parazlyed. I signed a customer agreement and now I’m bout to seek legal counsel for perjury, pain and suffering compensation.

First of stop the 5G crap there is not any such service anywhere and you think 5g in football stadiums gets customer's attention ha! Even where you have towers my signal bar rarely goes above 2 bars. Quit the hype and do something for your customers not the damn NFL they can pay easily for what they want your customers cannot.

I have 5 phones and our bill is supposed to be $287.00 as 3 of the 5 phones have a 2GB max usage allowance. The plan then prohibits additional monies to be accrued or charges.

The bastards at Verizon charged me an extra $480.00 in overages. Today 10/21/2019 I called and the lady said that was Verizon's mistake and I would see a credit and correction once I logged into my account online.

Surprise, surprise surprise after I logged in it states I owe $899 dollars.

When I called back the lady basically treated me like garbage and pretended I was full of crap. Now I get to battle and waste time with Verizon. I had prepaid phones for years and my family wanted IPhones and I reluctantly got involved with Verizon.

What a crock of shit company. I am 50 years old and I know better than to put…

We have had Verizon for over 10 years and their customer service has never been so bad. It is to the point we will be switching providers.

When we set up phone payment arrangements money is not taken out then just causes late fees that incurring more costs . When we have made arrangements it’s very frustrating

My other complaint is that I am paying much now for a refurbished phone because my new one shut off and never came back I was sent to apple store in Walnut Creek and they gave me a refurbished one I’m paying full price on This one too has a screen freeze I don’t feel I should have to pa full price on a refurbished that isn’t itself working correctly . If I’m able to give back and cut the line I would because I’ve never before had so many issues with a phone before

I would like someone to contact me in regards to this matter with a resolution to this new phone not properly working

Thank you

), tech at Verizon 3311 N. Eagle Rd. Meridian ID 83646 not trained & rude. She greeted me at door but never asked my name to pull up acct. I set refurbished cell & 2-yr-old cell on table wanting to know where my photos were after info transfer done in store 2 days prior.

She asked where battery was in old cell (was transferred to replacement cell), & said new phones can't transfer info w/o batts in both (nothing to do w mine); asked me which cell was old & which was new and who transferred plastic protection film to old cell. By then I asked for assistance only to be told techs/mgr busy & I would have to wait an hour (I've never waited more than a few minutes previously).

I got immediate & proper assistance from 2 other techs who found my photos w explanation. "Alyssa" never once looked…

Ok! Why can,t I get anyone to help.phone is always busy. And what’s this code number?I,m not an secret agent man.All I need is help on getting my promotions.And I need an phone box for my house.

I will not ever buy or use another Verizon Product because you use Henkles and McCoy for fiber optics. They are a corrupt company that abuses employees with non-stop 12 hr shifts and then fires them for getting ill. What a bunch of hacks you have associated yourself with. I will boycott you.

I have boycotted McDonald's for 40 yrs. Your on the list for bad publicity. But like most corporations you don't even care as long you make disgusting amounts of money. Just as corrupt system and your part of it. You wont get any more of my money. I.

I’ve tried for hours to reach the right person for info on my trial for TV and I would like to add an box for Telephone in my home.I even called Corperate.But the line was broken up.I ask for them to call back.No call back was made.Do you want me to leave or can someone help me.4014334257 I,m in RHode Island.

On October 7, 2019, I called customer service 1-800-922-0204 and requested to change my wireless phone number and requesting to upgrade to a new device. I spoke with Hailey who, during our conversation, was professional and who seemed to be knowledgeable.

The conversation was in excess of an hour as I had multiple questions. My mobile number was changed to 630-528-6755. I was told by Hailey that on Thursday 10/10/2019, I would receive an email and a text message instructing me to power the phone off and on 3 times in order for the new number to take effect.

I did NOT receive a text message or an email on that day. Early morning on Friday, 10/11/2019, I powered the phone off and on multiple times; however, the new number did NOT take affect. Later in the morning, I called the customer…

00 per month. 5GB unlimited T&T. 58 per mo. Nothing like we discussed. 58. Not what I was told at all. 00 per month. And by the way the iPhone was supposed to be free w/ a new line and pre pay. Very disappointed.

This will not fit into my budget.

Took order for upgrade of a phone canceled order multiple times and they won’t tell me why and keep pushing the phone out further and further and further need help

Yesterday I went to the Verizon Store on Sunland Park Drive in El Paso, Texas to purchase a series 5 titanium apple watch. I was the only one in the store and asked them to take off the security devices on the displays so I could try on the different sizes since I have a small wrist. They said no.

I told them the Apple Store lets you try on the watches for size and I was advised to go there. what kind of services is that.

Subject: Urgent matter that could result in lawsuits & social media campaign exposing systemic corrupt / inappropriate behavior tricking customers & taking advantage of them. Complaint to Verizon & request to credit back Predatory Charges. ***** I am proposing a solution on page 4 Dear Sirs at Verizon:

Summary: I have been a Verizon customer for eight year & upon purchasing a new phone from Verizon I was tricked into purchasing phone accessories for an excessive price of $100 while compatible units in the market are available for less than $20. The printed receipt did not have an itemized breakdown of my purchases rather it had only a total amount with no details. When my monthly bill was due & I realized how much I was charged for these accessories & went to return them for a refund, I…

I would like to file a complaint for lack of support and help that I did not receive until yesterday when a young gentleman by the name of Mark, he was the only person that took time to help me resolve my problem. I have made calls numerous times to Verizon talked to numerous people,had to take days off of work,spent hours on the phone,going from place to place to try to figure out what was wrong with my phone ,or how I could get a replacement.

Besides Mark not one person I talked to did anything to help me resolve my problem. And that is very sad and Unacceptable. What Mark did for me in a couple of hours ,not one person from Verizon even tried to help me figure this out .

I went three weeks without a phone because no took the time to help me, instead I was told to take it to Best Buy…

I have a complaint about Your drivers having no consideration. Blocking me in a parking spot with a Verizon van and car. They had me late for work so I am suspended without pay. I feel the need to get a lawyer involved.

I have Pictures for Proof i need to be compensated for my troubles.

I had to order a new plan for my former package has expired. As an exsisting customer I feel like it is a punishment to stay with Verizon

00 promise to pay. The automated system can't take my payment because I no longer have an account. So I tell customer service I need to go to someone who I can make payment to the then put me on hold and no one ever gets back to me been on hold 40min and again an hour they wont answer.

It amazing I can't pay them money no longer know what to do

I visited your store on Richmond Ave and Richmond Hill Rd. , Staten Island , NY. Not one of your representatives was available to greet, meet or put your name on their I pad to be helped , somI interrupted one and was placed on the list.

True, it was busy. ,, Finally I went over to the store manager and he told me 5 minutes more.

The 5 minutes , 10 minutes on so on never came. Another customer that came in after me was called next.

I went over to your manager, and told him I just needed to buy a phone case And he said your next.

When I got up from my bench, he Rudely smacked me with the comment were you Not the guy who spilled water on the floor ?

I had already told another rep. about the tiny spillage of Poland Spring and she did Tell me not to worry, there was nobody to ask for a…

Due to my disability can someone please get in touch with the CEO to have him to have someone they care to reach out to me regarding some platters fabulous problems my phone number is 3345930732 or 334-561-2808. I tried to fax the CEO fax the CEO at 212-517-18 97 But this is not a working number. Please please someone that cares call me regarding my problems.