Verizon

Bought a phone. Phone doesn't work. Doesn't send text msgs, miss phone calls and voicemails are delivered 24 to 48 later. which I am still paying for the NEW PHONE!!!!! SO GIVE ME MONEY BACK IF YOU WONT SEND ME A NEW PHONE.

a used phone is not worth the same price as a USED phone!!! Verizon has gone from excellent service to garbage service.

My father is 86 years old April 7, 2020 my mom Margie oliver decease covid birthday then spoke to them letting know I handle all my dads affairs He received a bill 301,00 of course I paid it fo not want his phone off i adjectives what is it for now they claim not on file my father gave permission bus phone. They want him to answer a text advise as I explained yes u have a policy however when a 86 year old tell u via phone I can read that well what’s plan b I’m bery annoyed eith the monies they requesting especially a msn his she please review s d advisers love 2 different places the covid was sudden for my mon

I have had services with verizon for a very long time, decided to upgrade my old phone 775_737_8228 to a new samsung s21 ultra.

First complaint is sales person was rude(Reno Nv).

Second I spent now four days with online tech support as I can't get into my verizon account pin nolonger works. Tech support not able to help.

I purchased a device with the BOGO offer, an iPhone 12 ProMax. 00 as credit over the next 24 months per agreement. I paid a $600 downpayment to make payments lower on my main device. They applied the credit to the wrong device, I was provided nothing but wrong information from the sales team.

In the end, was told to go to the store to get the issue corrected. The store created a new order and now the BOGO promo is gone and Verizon is charging me a full retail price for the second device that was supposed to be the BOGO offer.

I have spoken to over 20 agents, including members of the escalation management team, and keep being told it will be resolved and I will hear from them within 24 hours, a month has passed, and yet no resolution and no one bothers to call me back. I ready to sue,…

On May 16, 2021, I walked into my local Verizon store to upgrade my cell phone and transfer my current cell phone to my husband. The salesman (Paul) told me that they were having a special of $99 plus taxes and activation fees for an iPhone 11SE.

He told me I didn't need the higher memory as I don't use that much and the higher memory would be more expensive. I accepted and he proceeded to transfer my data and also my husband's. He also told me that he would throw in a free case.

It took some time to do and he asked me to return to pick up the phones which I did. When I returned the store was quite busy and he just handed me the phones. I didn't realize that I had walked out without a receipt.

Only when the Verizon monthly invoice arrived did I realize I was ripped off. I went to the…

Very poor customer service, rude , ignored, and kicked to the side , i was the only one in the store and they wouldnt listen to me or even ealked away from me to help some one else when they came in i felt really degrated and the guy was real rude after being hacked and scammers getting into my phone i was stressed out any way they had no remorse or anything if i didnt have security cameras through verizon i would change our cell phone carrier and

we still might depending on your actions on how this is handled if i cant get good service when i need it then why should we pay your high priced phone service

in November got Verizon tv internet had house phone. plus equipment is dated 2010. nothing worked right . they rewired my house gave me new stuff which is even older. still under contract. phone doesn't work tv internet doesn't work right

I have been with Verizon for over 10 years now. Up to today, my experiences have been mostly positive. Today, changed everything. You see, I am a nurse. I am a nurse that has worked throughout Covid. I purchased a new phone this past Wednesday the 9th of June.

Nothing fancy, something to get the job done. A Motorola. I was told if any thing happened in the first 30 days to bring it back, exchange it, no questions asked. Well, today, actually yesterday now, the phone ringer stopped ringing and I couldn't make calls out either. I'm a nurse.

I need to speak to work and work needs to speak to me. This could not occur. I immediately brought it back to the store I purchased it in. I was told it got wet. Somehow in the last 3 days, my phone got wet.

I don't recall bathing with my phone,…

I have been a loyal customer for over 15 years. I'm going to part ways and tell anyone PLEASE DON'T USE SORRY VERIZON. They don't gave a darn people how long you been a customer and are NOT CONCERNED ABOUT THEIR CUSTOMER.

They are selling old phones as new ones.

My phone internet and cable services went out on Tuesday. I called and someone was sent on Wednesday to look at it. The lady said she could not fix it because the problem was from the pole. She told me someone would come in from Engineering to fix it. No one came.

i called the next day only to be told by a rude representative that i was lying that the first technician told me someone was coming. Each day was a different story from Verizon staff with no one showing up for four days.

Right now i have no service and losing thousands of dollars everyday as there is no way for my customers to get to me. Apparently someone told me they must have flagged me as a problem customer that was why everyone i spoke to was rude, abrasive, and professional.

I still dont have service yet i am still…

I called to explain to financial services that I needed to extend my payment arrangement 1 day and that I could pay 2 or 3 hundred dollars on Thursday 6/3/2021. 00 today or tomorrow before my phone service was cut off.

I even explained that I'm waiting for my tax refund to pay the entire bill. I said I have 39 cents in my bank account, I would give it to them if they wanted. I, also explained that my mother lives in California and is dying from heart failure, kidney failure and respiratory failure.

00 either today or tomorrow or my service was going to be interrupted. Really nice company and employees that work there.

If I could give no stars I would.... I have been with Verizon over 20 years always had service now I never do can't even do my job because I don't have service have the time. I was in waynesburg Sunday I had no service of any kind I can't even us wifi but my sister had Metro and she had service and Verizon is said to be better I think not.

No service and I still have to pay a $300 phone bill once one of my phones are paid off I'm out. When I did call and had a tech help with my phone next day the phone went off and never came back on so I had to get another phone it's doing the same thing.

Also on phone calls the people can't hear me talk. Verizon sucks now......

I would like to file a complaint about Fraudulent sales tactics. When I first open my account with Verizon, the sales person told me that after 3 months I would receive (2) one hundred Visa card. Instead I get (2) one hundred Gift cards that have nothing to offer...

I was promised (2) Visa Card and that what I want.. Thank You need a respond as soon as possible..

I bought an Apple Watch at the Niles Ohio location about a month ago. The sent me out with an 800 number to set it up. The person on the phone could not get it done. In the past my phone etc has been fully set up and paired up before I left but, no such option was given to me.

I had no use of the watch that day. I took the watch and the phone to a Boost and they had it done in no time and I don’t even have an account with them. The sales person at Verizon told me I would only have to charge the phone a couple of times a week but requires daily charging.

I think I’ll Boost in the future. THANKS VERIZON LIES AND NO SERVICE

Called customer service for an issue with a phone which was covered under warranty and they told me I had to go to the store for them to do the same thing there and got it done. I think when calling there customer service to get something done they don't care and they wonder why the customers get ticked off at them.

My address is 914 Graydon Ave, Norfolk VA. I have lived here 5 years. I still do not have high speed internet. I have DSL. When will I be able to get high speed internet? Not having high speed internet costs me in so many ways. Such as, tv provider choices (have to use satellite); streaming capability is very limited; DSL is not reliable for work-at-home; I cannot get my military discount b/c I don’t have high speed internet; etc.etc.

I can’t continue to be limited to DSL speed. What will be done, and when?

Thank you, Timothy 917-340-0504

Our rating is now at ZERO for Verizon. 00 discount on our monthly bills.

Meanwhile, since we are on a fixed income and wanted to find more reasonable phone service costs, we changed our phone service to another carrier. When we disconnected from Verizon there was no mention of the 12 month contract or the early termination fee.

I discovered it when our final bill was issued. 00 phone at a Verizon store in Mesa AZ. He purchased a new phone to avoid calls being dropped due to the old phone only being a 3 G phone. 00 .

We are so unhappy about how we were duped at the Verizon store by this contract situation. 00 for being a Loyal Customer. What happened to our being "Loyal Customers" for almost 20 years? If this is how you treat your loyal customers, perhaps it's fortunate that we changed…

For the past two months februarv - current april 2021, our verizon cell phones have either dropped the line on incoming or outgoing calls or the voice is heard very low or not at all. Never happened before, only happens around the house and a few blocks from the house. I live in huntington station.

Tried to contact with all their phone numbers from tech service, cust service and complaint numbers same thing , same automated stuff same prompts same chat etc.

They tried to sell me or loan me an lte extender , I mean , whoa, If your cell tower has changed or been modified at the control center, fix it.

COuld not get a live person to talk to . Had to spend an hour on the line texting with same result, "you need an LTE extender" Said the "customer must have an always on internet access with…

Verizon has a scam going with international travel pass. Intending to use travel pass for just the first few days of a three week vacation, Verizon prevents us from unsubscribing by preventing us from contacting them. all with an apparent objective of keeping the unwary traveler locked in to travel pass charges.

This is either an intentional component of the business plan or, at a minimum, a failure to disclose at the outset of the unwary traveler registering for travel pass, that discontinuing the service while traveling may be difficult or not possible.

My Service has been dropping for some time now. I called Verizon spoke to someone in tier 2 he assured me the issue was my phone had a 4G Sim card and was trying to run off a 5G network, I was told to go to the store and get a 5G card.

I went to do that I was lied to at the store in Angleton TX and told my Samsung Gaxaly S10 5G phone would not accept a 5g card because it was the early model of the phone I would have to upgrade. Reluctantly I did that.

Went home that night had the same issue. Called again spoke to someone in corporate I was told. He actually helped me and told me the store lied to you that phone was fine he did what he could. He also requested a signal check in my Area said it could take some time.

Not even 1 day later I get a text saying singal strengthen your area is…

Verizon has the worst customer service ever! After being on hold for 19 minutes, the gal came back on the line and disconnected me before explaining about the higher surcharges on my bill.

Please see the series of events end up wasting over 12.5 hours of my time and got slammed with 412$ bill.

1. I order the new line for my daughter and she said, she does not needs it at the moment due to pandemic. I initiated a request to cancel the line using the myVerizon App

2. Didn't get any confirmation I got worried and then, I chatted with verizon customer service for over 2 hours using my Verizon App. He confirmed that the line has been cancelled successfully and I don't have to return the device. I was confused hence I double checked with him. All this is documented in our chat. (3 hours)

3. Few weeks went by and my verizon app said the line is still active. So I have decided to visit Santa Clara Verizon Store personally; Upon reaching I had to wait in line for about 45 mins.…

Your employee, Mr Mandes, living at 2445 Whitby Road, Havertown, Pennsylvania parks his Verizon service truck in front of my house every day. He never parks it in front of his own house, and he also has a private driveway in which to park it.

This is extremely rude and inconvenient since I can never park in front of my own house. Please tell him to stop this. Thank you.

I went to the store to get a phone replacement since mine was having battery issues. The guy went to my phone and i dont know what he was doing. He did a factory reset without my authorization. He never asked me if there was stuff there that needed to be saved.

So, he deleted everything. Important stuff on my phone. At the end i asked him if he file a claim to the insurance where he stated no. I complaint to manager he said im sorry bring in another phone to give u discount. I never when back.

Im mad that he deleted my stuff without my approval and he never fixed the issue

i found out verizon opened a fraudulent account in my name they investigated it found it was fraud sent me a email i responded they today told me i never responded though i have the email i tried to file a complaint then a verizon employee called me a nigger i tried to file a complaint and every manager hung up on me how can this be allo9wed to happen i need help

00 will be credited to our bill , did all that when we had gotten the new bill the charge was still there and it was for full price of the phone , i stated to mr. Rameez that i was only getting a new phone cause it was being credited on our bill, It wasn't called mr.

Rameez and tried to talk to…

Verizon bait's you into staying with them then gradually increases your bill claiming that the promotion has ended. 00 fee for early termination. When I called, they claimed I had signed up for a promotion in May 2020 because my bill had once again gone up.

I was never advised of an early termination fee. I'm just disgusted they they get you from all ends while you're using their service then hit you again when you've had enough and leave.

Supervisor I spoke with regarding incorrect charges on our account was extremely rude and unprofessional. He insinuated that I was lying about how long we have been with Verizon and faulted us for not realizing Verizon’s billing mistake sooner. I would like to be contacted regarding this interaction.

I have his name as well as his employee ID number.

Moved to a new area 1.5 miles away and suddenly phone service is awful. People I’m speaking to can’t hear me and the calls frequently drop.Apparently others are having this issue.

I recently had my service disconnected for a mistake Verizon made. Upon having my service my service interrupted, I had to call 611 when I finally got through to the representitive the assisted me for the first time I called and that was having to explain the situation 5 times and finally ending with her.

What they told me for the reason my service was interrupted was that the watch and the crome book I purchased in feb was on a contract but was sapposed to be on lease so my balance was over 1000 dollars. Being that that was not my fault they assured me my service would be restored and that they would fix the situation. what the heck???

meanwhile while that was going on I also told them that I ordered a phone almost a month prior only for the two day shipping to take a week when I…

All I needed to do was be guided through setting up new router and get a phone filter.

First conversation with Heather in customer service was fine. She was able to offer me a promotion to reduce my monthly payment. BONUS! Transferred me to Tech Support where it went downhill. Got Briya in India, kept putting me on hold for long periods of time, loud annoying background noise, hard to understand, she kept talking over me when I asked questions, horrible customer service!

Finally hung up after last hold of over 9 minutes and called back. Got Mitaali in India, even worse if that's possible. She was condescending, didn't let me finished sentences, interrupted, very rude! After almost 2-1/2 hours finally had the router up and running.

Speaking with customer service to a utility company you…

This is my first negative review: Plaistow, NH Verizon store DOES NOT FOLLOW PROPER COVID-19 PROTOCOL and the employees all appear extremely unprofessional. I was greeted by a salesman upon entering but both my friend and I were having difficulty hearing him because although we were the only customers in the store, there was a group of 4 or 5 employees huddled around us laughing and

joking extremely loud without a care other than socializing with each other, including the salesman who we put out of his way to interrupt his party time. We asked him several times why our bill hasn't decreased after our phones were paid off.

He had no interest in looking into it other than stating "hmmm, you must've gotten some promotions", " good news is you are both eligible for over55 discounts" and "…

Your app is the worst. You cannot speak to a human. I have been calling fir 3 months multiple times trying to get a Bill corrected. I was sold a promotion and nothing was correctly noted or applied. I have to recite my story e try time I finally talk to a person- waste of my time.

If my bill does not get corrected we will drop Verizon. When you are on your app and want to speak to an agent you should be able to do that. Worst customer service ever

25 The authorization number was 051400506785246. 25 and the authorization number was 55432861. 25 payment made on 2/16/21 to card ending in 4387. 25 TO RESTORE SERVICES. CAN SOMEONE PLEASE CONTACT ME VIA PHONE OR TEXT AND TELL ME WHEN I CAN GET MY MONEY BACK THAT WAS ISSUED SOME PLACE ELSE? com

The "return your phone call" service does not work. I received the recorded call back and then sat on hold for 30 minutes. The only reason it was not 31 is the call was ended by Verizon!!!! This needs to be fixed or you need to hire back enough support staff to address your customer needs.

I spoke with Verizon Tech support, Customer Service and Fraud personnel on Friday, 3/19 and would like to be contacted ASAP by the highest ranking Privacy/Fraud representative regarding the details of my complaint.

I tried to attach 3 related screen shots but the system could not seem to upload even the ‘small’ image size.

Susan Park 925-701-1120

Being lied to. Poor or no service, and rate hikes without warning.

I asked to have showtime cancelled and was assured that ONLY showtime would be canceled. Instead, I lost over 25 channels the next day along with my landline altogether.

When I called, I was put on hold for 40 minutes and told by a robot that my problem was solved. I am tired of wasting my time with idiots whole to me and raise my rates.

I want to be reimbursed for ALL the days my service goes down. I DONT want to have to call each time to be reimbursed or lied to. I can't spend 40 minutes on the phone with these assholes.

I have been a verizon wireless customer for 4 years with internet service, recently my bill increased $60 I am retired law enforcement living on a fixed income. I contacted verizon to help adjust my bill and was talked into purchasing agreement for another two years with 10 dollars less than the sixty dollars added to my account.

60 before I was paying $134 dollars monthly. I am a good customer would like to be afforded a better discount than what has been presented to date.

Also, Having trouble with my law enforcement discount to send therefore I will attach my credentials to this message.

My landlines has had numerous issues. When 1 issue is resolved another pops uo. Now my ohone isn't ringing n my message from my cell ohone is now on my landlines. Tried changing my message bit nk luck. I am beyond frustrated.

I have a postpaid Verizon business vel phone contract. I wasn’t we to switch to a prepaid account to save money and get more data. I paid $101 dollars by debit card, I was not told I would be getting new SIM cards, the next day the service didn’t change so I called back and was told the previous account was not handled properly and

wouldn’t go through so I was told to pay against I charged another $101. I got the new SIM cards and when I put them in I got a new number. I tried for a week and talked to seven people but couldn’t get my old number back.

So I went to the local Verizon store. After they argued with Verizon for several hours they couldn’t fix it so the out new SIM cards in our phonies and put us back on our old numbers. The employee said she had a technician that could fix the…

Customer service refuse to honor my warranty because they said I already receive a replacement phone (refurbished) which I told Verizon I will not take these just like new junk. I was then told by a manager that they will send me out a new phone in a box not use by anyone also a replacement glass shield which I paid t I have it installed on my old phone.

I never got nothing from I m Verizon. This is the worse support I have d ever received. 54 a month for??? It cannot be service im getting from Verizon!!!! I do not like being call a crook.... I m not a crock!!!

Internet service is intermittent. Keep losing it. Have been for over 5 months. numerous tickets, complaints. each time they close my work ticket without fixing it. Today, on hold for 63 minutes... waiting for a supervisor.

Finally left my number and asked for a call back. Probably will not get one

I asked if you had a senior citizen discount I was told yes and I signed up for it. 00 before discount. I had trouble with my husbands telephone hooking up to our home internet. I worked with technical support for over hour she could not fix it.

The tech said don't worry about it you have unlimited gigabytes. She never told me she was changing my program I was in. 00. Plus got different telephone from insurance again and this telephone does not hook up to our home internet.

Problem is not our internet because my telephone switches to home internet no problem. Plus two supervisors promised to look into and never called back. That is just rude not to call customer back as they promised. Spoke to supervisor David last and called me a liar saying I had to ask technical support to give me…

I have been reaching out to Verizon to get support for Home protect since the last 48 hours and still getting all the wrong answers and transferred all around throughTech Couch and via telephone number (844) 769-1991 I have

I am extremely upset with Verizon! I had to switch to another provider because there wasn't any service in my area. I was happy to hear that I could get out of the device payment plan on my phone if I sent the phone back in.

Figuring out how to send the phone back was the first frustrating part. Every time I called, the rep struggled with sending me a return label.

Finally I received an envelope to send my phone in. It took weeks to process, and I kept calling back to check on the status, waiting on hold for at least a half hour every time, and having to explain the whole situation to each one every time.

Finally, I called last week, and hooray the rest of the payment plan seemed to be wiped from my plan. A day or two later, I found out my dad had been charged for the buyout for the…

June 17, 2020 I tried to upgrade my phone at a Verizon Wireless store in Honolulu...they totally ripped me off..contracted me $1300 for a Samsung phone for 24 and tablet for, never knew this until I got home ..and received the contract only by email (per Verizon all was paperless)..never seen or signed in person at the store this contract (I was the only person in the store, and it took over an hour)

June 17, 2020 ..and when calling Verizon Customer Service..learning that store was a retailer not owned by Verizon/Victra....and Verizon could not do anything for me..they could not even get into my account..Verizon/Victra also double charged my account..which was a whole other problem..(When calling Verizon...The only option was to return to the store Victra (Verizon signs all over the…

My complaint is with Verizon over a land line acct. I had set up in my mother's assisted living room in MD. She is not capable of handling her affairs so I pay her bills and everything else that she needs, but I live in PA.

Verizon is sending the bill to the assisted living, who don't want it sent there. I tried to edit the billing address (not the service address) but can't. I contacted Verizon Customer Service 7 times. Two of those times was told a ticket had to be sent to supervisors who could fix the problem.

I was told the last time that a specific person would get back to me in two days and the person who was relaying this info said she would call to make sure my problem was solved. No one contacted me and still can't change billing address.

I have to drive from PA to MD to get…

I switched to Verizon during a promotion they was having leaving att from 20 yrs plus. as confirming all information on what my bill would be monthly and the sales person writing it down and giving me all papers, I have been getting extremely high phone bills.

I literally have to call in a few times a month due to the problem. after speaking with a high up mgr. and a mgr. from corporate and sending in all documentations it got fixed for like 4 months and that was it.

I called back in spoke to c/s got hung up on and no calls back. talked to mgrs. and them even seeing the detailed notes from corporate they still will not fix the bill. I don't even get my promotional credits or the credits from the devices I traded in.

I was told they was going to fix it but they still have not. if knowing…

Worst customer service on the planet. Never received my statement in the mail, which let to a 40 minute phone call just to pay my bill. Then they wanted to charge $7 to make my fuckin payment. On top of that there were aspect of my account I wished to close and have removed from my bill.

After numerous phone calls, and 2 visits into a Verizon store every single charge is still on my bill. Do yourself a favor and NEVER open an account with these crooks

I have had problems with my jetpack and received a replacement (partial no cord, sim card, or back cover). The istructions were to contact vzw.com/instructions. How stupid if you do not have a contact to begin with. Asked a neighbor for help and he phoned to say that no information on the jetpack was found and that the video was corrupted and did not play properly. Also finally after loosing money from work after a week the owner of the store said that I need a passcode and that the old one would not work. No such code was included.

I am very disappointed with Verizon. I am other the impression that a new unit would put the company in the red. There goes your profit. Would never recommend Verizon to anyone ever again.