Verizon

Verizon has committed fraud on my account. Stolen 2 phones and opening 2 unauthorized lines on my business account. I have tried to resolve the problem since 12/2023 since this started with NO HELP from their customer service. Verizon shut my business like off twice which made me lose money and time.

I’ve called 2-3 times a day for the last 5 months before I finally changed providers. This has taking a toll on my mental and business. Verizon is charging my account a ridiculous amount of money for something THEY DID!

And still has 2 fraudulent lines on my account.

Re: Promotional Offer - free Samsung 5G phone, Galaxy Tab, Watch and $200 to switch ending 11-28-22 Client Phone No. 816-599-0063 On 11-26-22 I called and switched my husband, Kevin, to my Verizon plan from another carrier he was using for phone service. His phone is 816-824-2874.

We never received any rebates. The Galaxy Tab, Watch, Buds and a phone was delivered promptly. When I called to ask about my rebates, I was told we did not have the right phone. If that was the case, that was a Verizon error.

When I did speak with a representative on the phone, I was told it takes 8 weeks for the rebate. It has now been all of December, January, February, March and almost half of April. The only thing I received was a $40 credit to my bill for the ear buds. 22 which…

Larry Finnestad (253-370-8441) lfinnestad@hotmail.com (doesn't work

First, I do have a Verizon account myself, but I am writing a complaint for a friend, Larry Finnestad from Graham, Washington. He is 81 years old and has Alzheimer's. He has experienced issues this past week which would be difficult for anyone, but nearly impossible for someone with Alzheimer's. It began March 23, 2023 or thereabouts. He was calling Comcast about an issue with his Wi-Fi at his Graham, Washington home on his Verizon phone. He used a number from a Comcast bill. It turned out that he was not talking with Comcast, but with a scammer. The scammer wiped out his whole phone.

He talked to a Verizon store ( a retail store) and they suggested he bring his phone and an older phone as well. He went alone to the…

I started with Verizon in January 2023. I have never regretted a decision more. They say customer service can make or break a company. well Verizon is a "broken" company! Verizon customer service will lie over and over again just to get you off the phone.

I returned my brand new phone in for a refurbished phone listening to their lies, and the refurbished phone had the "EXACT" same problems!! So now I'm paying almost $1000 for a used phone! For "FOUR" month's I have been lied to by Verizon's customer service, and have been in and out of their stores trying to get satisfaction on my "EXPENSIVE" investment, to no avail!

I want to just give up and keep my junkie phone, because I am exhausted with them, but that is what this company hopes for! No Way!!! I will file reviews and tell everyone…

My old phone quit but they never offered to have a Tech. Help me at the store instead. They said there's no way that it could be fixed and not until 2 days before the 30 days is up. Dated I find out that attack could reboot my old phone or they'd offer me another one instead.

They sell me a $900 phone and they were awful rude in that store. A lot of people complain about Verizon in Eureka because they seem to be the only ones up here. I was hung up on I was told by people.

They call me at a certain time they never called me. I was disconnected several times. And on and on and on I could go but I'm just so frustrated. It's ridiculous what I had to go through. I was on the phone for over 4 hours.

They gave me emails to send me send the phone back though the U UPS couldn't do it because it…

I am writing this to express my disappointment with the disconnection of my phone number 415-777-0077, which I have been using for the past nine months. I received no prior notification or warning about the disconnection of my number, which has caused me significant inconvenience and distress.

After spending three hours on the phone with a Verizon representative, I learned that my number had been returned to AT&T because the previous owner claimed they had never authorized the loss of the number. This situation is unacceptable, and I demand that Verizon reinstates my number immediately, regardless of the circumstances.

I have been a loyal customer of Verizon for many years, and I expect better treatment and communication from a company that prides itself on excellent customer service. I…

Poor servers I don't recommend this I need to know one I ordered a phone a month ago and I still haven't received it they hang up on me they give me no answers this company is the worst company I've ever been with

The young man in the Ulmerton road office is an arrogant, condescending, poor representative for Verizon. He is absolutely not the image you should be using to represent the company. He has no regard for the customer or their needs.

I am clearly in a situation that is heavily weighted on unethical practices, deceiving information and being g treated like a criminal. Working on you tube videos , other social media sites to make sure that I make a person think twice befofe signing the up.

Trust me, the bigger they are the harder they fall

Nothing good about customer service at all. The only person I interacted with who seemed to be on the ball was the woman who provided the information necessary to transfer from Verizon to AT&T. Other than that, the service has been awful; both on the phone and online.

I recently went on a very short trip to Canada. Unbeknownst to me I needed a Travel Pass because my account did not include unlimited talk, text and data in Canada. I was in Canada part of two days, and one full day. All current account offerings include these services. Apparently, although this is just conjecture and I’ve not been able to reach anyone at Verizon to confirm this for me, I was issued a travel pass on my first and last days for $5. To my knowledge, I never requested these passes. They appear as line items on…

My name is Yunping Chow, 14401 white tree place, N. Potomac, MD 20878, Account 554-557-911-0001-97, cell 301-213-8877 I had service with Verizon for over SEVEN 7 years for home internet and TV (only one TV. which never late paid. The middle of Feb.

2023 , I cancel my subscription from VERIZON. We own ourself ROUTERT/ MORDON since 7 years ago we with VERIZON that we never need or USE or HAD VERIZON DIGITAL ADAPTER box. When we stwich NEW company which we didn/t need extra box.

Also we didn't had box at all. As the fact, we need VERIZON show us to prove we signed when we received Digital adapter box from Verizon. We refuse to pay $ 90 for it which we already bought Morden/Router from Verizon alredy.

Please WAIVE this fee $90 which we NEVER had it. (iF WE HAD IT WE WILL GIVE BACK DUE TO NO…

I’m a senior on chemo , signed up with Verizon 3 months ago still don’t have afc discount , they sold me wrong phone took 4 hours on phone with agent to even get in my account an could not get in my account causing me to get physically sick

Since November 2022 I have been trying to be my mother’s account manager in her account with your company. She is 90 years old, she doesn’t leave the house anymore, so I have power of attorney for all her services and accounts except Verizon.

We tried to add me as account manager in number of occasions; the first time, with lots of difficulties, we managed to take her to the Verizon store in Harrisonburg, where she lives, and after more than an hour of wait they told us I will show in her account and start receiving her bills in my address.

Of course, it didn’t happen, the bill was sent to her house, it was not pay in time resulting with her services to be suspended. We tried a couple more times to do the changes by phone with her answering the questions the representative ask about the…

We have been struggling for over a year and no one seems to give a crap. We have been loyal customers for over 22 years. This really disgusts us. Reception is really poor after the storm last year. We call and complain and basically all we get is lip service.

As a long-time Verizon customer, for over 20 years now, I have always appreciated prompt, excellent customer service until recently. Let me explain. I have been using a Network Extender provided by Verizon to improve reception at my home since 8/20/2012.

When I noticed a failure with this extender, I contacted Verizon Customer Service, 1/22/2023. It was determined that my current Extender no longer supported improved technology and I was assured to be sent an upgrade. Well, that never happened. I called again, and again, always with the same result.

To document, on 3/8/2023, I was assured by your employee, Jesus, that the Extender had been approved by a supervisor and I would receive it within 2 to 3 business days. That never happened. Today, 3/22/2023, I spoke with your employee Grante,…

In late 2020 I was give, what I believe to be a "GREAT" deal. The deal was a 5G Motorola,which I needed to have for my use in a personal way for my job. After activation of said phone, come to find out it had, "NO" music player, yes I down loaded an app, and it had adds that I did not want or need, to play music, however it would not link to my personal vehicle. 00 a month.

Therefore i will never use "V" in the future they are crooks. So I say where my "REAL" break on a used phone.

After switching to Verizon Wireless we lost our caller I.D on our Verizon landline, lost voice mail on my wife's phone and we lost our ADT alarm system which has been replaced by ADT for $496,00 because our system was not compatible with Verizon. Many visits to the Verizon store and many very long hours of phone calls "we must look into this", never heard back from Verizon's techs. How can these inept people stay in business.

If I had to rate the customer service of Verizon it would not be 1 but Zero. I ordered an home internet gateway. It was never received yet it was billed ot me. After many attempts to reach a verizon customer service none of which could figure out where the package is, I asked for it to be cancelled.

They confirmed the cancellation on the phone yet did not credit my invoice. The amount was $135. After two weeks when it came time to pay my bill they still had not credited my account. When I paid the bill in full excluding the item that was never received, they threatened collection.

I called customer service to follow up on it, they told me it had to go to research while the agent confirmed that the delivery was never made and the refund requested. It was all on his computer yet he did not…

In late 2020 I was give, what I believe to be a "GREAT" deal. The deal was a 5G Motorola,which I needed to have for my use in a personal way for my job. After activation of said phone, come to find out it had, "NO" music player, yes I down loaded an app, and it had adds that I did not want or need, to play music, however it would not link to my personal vehicle. 00 a month.

Therefore i will never use "V" in the future they are crooks. So I say where my "REAL" break on a used phone.

A month and a week ago just about I purchased a Samsung Galaxy S22 Ultra device witch was delivered to 2519 Clarkson Ave, bldg A Apt 7 the device was lost stolen they sent another device but it was sent to the mailing address instead of the shipping address from there on out I haven't received the device they start saying the shipping address is insufficient just given me a complete run around.

Been over a year messing up qith my bill and wouldn't let me use their on line help and over the phone nothing else but westing time hour 2 hour And issue naver get solved ,I dough those associate q i am talking over the phone they are really Verizon Employees , Customer service like this from verizon can't accept,

I signed with RCN and let Verizon know immediately. They, Verizon, continued to bill me for 3 consecutive months whole I had 3 months prior, signed with RCN. I called Verizon 10-15 times and was promised they qiykd close my account.

I was not under contract . I asked how to return equipment, they sent a return box in which I returned modem immediately. They refused to allow the basement equipment to be returned. Happy with RCN 3 months , Verizon still didn't cancel my account and no one could address it.

I refused to pay the 3 months. They turned me over to Collection Agency. I did not owe a penny but negotiated 60/40 plan just to be rid of the issue. No sooner did Verizon get paid 60% they turned me over to Credit Agencies as bad debt which dinged my perfect credit score 200 points. I…

The antenna is very bad and the internet speed is really low, opening the map with difficulty and most interestingly keeping you behind the line for better service, they forced me to buy a new and newer phone, iPhone 13x to 14x, not only It didn't get better and it got worse, and today, after 3 hours, they tell me that we don't have service in that area, that is in downtown Los Angeles. And they took the 13x phone to cut the line and they say you have to pay the full amount for the new phone

5 years ago and nothing the rep told me panned out. My amount was different and the free i phone 12s we got were not free at all and found out two weeks ago when we were upgrading a line.

I called on a sunday and got a rep then supervisor and when my account was reviewed was told no problem we will wave all the balances ,just give us 7 days and we will call you back....... * days later I called back and they said they did not have any record of what i said and was back at square one after 5 calls and 4 hours on the phone at the worst times.

They claimed not to have a record of the supervisor saying that but i went into a store today they could actually see the call and the badge number i was given. We upgrade one phone but not the others and even the store worker today told them there…

Very poor customer service. At this time I've spent at least 3 -1/2 hours on the phone trying to get a number ported from Service Electric to Verizon. I've been lied to, waited for call backs that never occurred, asked for the same info over and over again.

The last straw was the rep today was going to transfer my call to a superV after waiting 36 minutes. Never happened got regular cust service. I'm at a Verizon store now and I will air my complaint in public if necessary.

Work order PA 11845429357 Mar 13th. Verizon employees are poorly trained and call center employees just keep you on hold, don't follow thru or can't escalate the problem to the right dept. It has been several days of HELL dealing with Verizon over many issues concerning this new service conx and the porting of an…

While trying to trade in my phone at location 5810 W loop 289 access road lubbock TX 79424 one service member was completely rude and hateful and told me if I didn't want her help then she wouldn't give it to me while I was trying to contact my husband to gain access to our account!

I then asked for the manager and told her that she was rude and had an attitude with me and the sales lady said I'm the one with the attitude and she can do whatever she wants. The manager said she didnt see anything out of the ordinary and when I asked If this was how she let her employees talk in front of customers the lady said she was her own person .

I asked for both their names and they refused to give me them and were completely hateful and hateful in front of another customer and in front of my…

I pre-ordered the s23 ultra they told me I'll get 800 dollars off and over the next 3 years I'll get that credit and I'll only pay 400 for the phone now my payoff is 1390 something and they don't care they keep lying to my I have it on vedio and I'm filing a lawsuit against verizon if ur shit isn't made rite this is bullshit verizon do better

Since December 27th, 2022, I changed my plan to just internet and Since then I have had nothing but problems!! , Feb. Twice and again in March. I spoke to a supervisor Arthur on March 8th and he was so rude and would not listen to what I was saying.

Telling me I was suspicious because I had returned a box and a router in Jan then at the store they gave me the new router for just the internet the white one. Then I get a bill for over $500 in Jan and I called again and the lady sent me another router which I told her I already had.

So we returned that in Feb. I have been told so many different things reasons for this or that. I am ready to leave Verizon and go elsewhere!! I'd like a call from someone higher up then a customer service supervisor to 757-750-0104.

We had our phones turned on Airplane mode on the boat when we took our cruise. Somehow we still got roaming charges.

Also when we got back home we were on the boat in Texas and they were still charging roaming charges and we got hit with an extraordinary bill. They don't seem to understand that we were in port and still being charged roaming in Texas.

They don't want to hear or listen to anything.

SO here we go again. I have never been so disappointed in a company as I am now. May 2, 2022 I went to a Verizon store to get a new phone. I purchased the Samsung A53, which was a fairly new phone.

Within 2 months the phone started to give me lots of issues by Nov. 2022 the process had gone in the phone. I call customer service they send me a refurbished phone. (a fairly new phone with only reburbished in stock whats wrong with this pic.

I get the phone and about 2 moths later phone start not taking charge, volume not working correct, constantly dropping calls. I finally call because I am not able to use phone to its full potential. On February 28, 2023 I call customer service I speak with roughly 9 reps 4 hours and 11 minutes on the phone.

Finally a supervisor offers me a S21 plus NEW,…

Went into the Verizon store to do an upgrade and ended up with no upgrade and a new plan that I didn't request. Obviously, they get credit for getting someone to change plans and they did it to me without my authorization.

It affected my rates and screwed up my account that I have had since they bought Alltel in 2008. I am still being overbilled and sick and tired of being redirected overseas where no-one will assist or connect you with an American based supervisor.

Hot Spot is the worst! Lowest Speed less than 1MB/SEC Totally useless!

Currently active duty military station in Okinawa Japan. My account was on military suspension and my account was close, not only my account was close but it was sent to collection. Contacted Verizon and i ended up with a rude and the most garbage customer service i could of encounter.

I'm in Okinawa Japan and i was put on hold for over 40 minutes, all i kept getting from this individual was that she was till looking for my account with my phone number. After an hour of holding i decided to hang up.

Every minute from Japan is 300 yen almost 2 dlls per minute on charges. Well i kept calling customer service explaining to them that my account was under military suspension, well they didn't care and i was told to contact the collection agency even though my account was paid in full.…

I am writing to share my frustrating experience with Verizon and their handling of my account, which has resulted in a derogatory mark on my credit report.

I was a loyal customer of Verizon for over 20 years and recently switched to AT&T in September 2022 in an effort to save money on our family household phone bill. At the time of the switch, we still had an outstanding balance of approximately $1500 on four old phones.

I began making one to two monthly payments towards the old phones via online bill pay. Verizon has been cashing these payments since October 2022, and my last payment was made on March 3rd, 2023 and my balance was around $1000.

To my surprise, when I checked my credit report this month, I discovered that Verizon had sold my account to a collections agency and left a…

Well first I called to start services I place the order and then they asked me to send docs I sent over my ID And car registration. They approved my order and my order was placed. Got a call back from the sell’s rep telling me I need to send my ID BUT it must be uploaded the link they sent to upload it doesn’t work so

I asked can I go to the store went into the store on 95th and western and they told me that I will have to rerun my credit app so I called fraud and they said to allow them to redo it to add my ID CARD so when they asked me for my information they repeated my social security number out loud in the store every one in there know it so

I ask what was his problem he stated nothing then he went in the back came back out and said call this number. Stated as I was waking out the…

This is the worst experience that I have ever had with a wireless phone provider.

Dear Verizon Customer Service Team,

My name is Aashka Desai. Contact number : +1 (585)-290 2652.

I am writing to express my deep frustration and disappointment with your customer service and network quality. I recently switched to Verizon and was hoping for a better experience than what I have received so far.

Since joining Verizon, I have experienced several network issues, including dropped calls, slow data speeds, and poor call quality. These issues have been frustrating and disruptive to my daily life, and despite reaching out to your customer service team multiple times, the problems have not been resolved.

I am also disappointed with the level of customer service I have received from your team. Every time I call, I am met with long wait times and representatives who seem…

Dear Sirs or Madam:

I wish to register a complaint about our recent visit to your store, located at Madison Alabama, 8646 Highway 72 W. At approximately 10:15 AM, February 14, my wife and I arrived at the store. I was there to possibly replace my old phone and update my monthly agreement. However, something went awry soon after a short conversation with Sada, who greeted us as we entered.

In order to understand us, I need to explain a little bit about myself and my wife. First, I am 76 years old, terminally ill with a rare muscle disease, legally blind, and hard of hearing. My wife is 74, and one of the kindest and most compassionate people that I know. She was the one behind the visit to the store, which she did because she knew that I was getting frustrated with my old phone. She tries…

We have been with Verizon for a long time. We first had personal coverage now business Vestal Painting. The last month we have had no coverage at our home 2537 Sullivan Mill Road, Senoia, GA. 30276. Before we had 4 g in the area.

We no longer have internet, or cannot make or send calls. I have called over 7 times to your tect line but no order number was ever established. Last Wednesday they refused to do anything about it and said they cam do nothing.

We are not only ones are neighbors have the same trouble. Please help us get this resolved. I feel a month is a long time without service in our area. Karen Vestal 7708912073.

I called Verizon 1611 we did all the trobleshooting. I contact verison chat and they sent me to Email experts that want me to pay more money to fix something I did not break. I am at a public library right now I only had that phone for internet. please help me.

To make a Horrble storya short one. I was sent a defective phone and sent a replacement for it. service to activate and tranfer. Tony helped me with the transfer but did not complete it nor advise me to back up any of my personal information.

Left me hanging but told me that I need to get that old phone back to Verizon asap. My husband took the it to the ups store and it sent out for shipment. He didnt help me back it up on the cloud it was gone.

I tried monday morning to stop it and have rerouted. Raul said they would. Called back edith said they have my ticket and will call me to go back and get it. So did alan and wayne. all the agents lied.

Karen told me the ticket wad closed and nothing they could do. Lydia her boss told me how to file a complaint.

It should not take me an hour to talk to someone to get things taken care about my phone, im not technically smart so online kicks me out, been loyal a long time, maybe I need a different company as loyalty doesn't seem to apply in today's world

When we went to upgrade our phones, the representative, Sean, at the Canon City location told us that my husband's phone was a straight trade ($800) and mine would be $11/mo. The bill says my husband's is $80/mo and $70/mo for mine!

He told us that since my husband was trading the pixel 6 pro he would get the pixel 7 pro for $100. I traded in S 21+ traded in for the S 23 Ultra. He also did not let us know we would have a monthly fee for the "free" tablets and watchs- however did tell us there was a $35 activation fee for each item.

He also assured us our bill would be lower- it was less than $190/mo and is now over $200/mo!!! We are completely angry about this situation and feel Verizon needs to correct the problem!

I was told one thing and it was not done after I got transferred it's been 2 days of rude and disrespectful people was on phone 9hrs yesterday and 4 hrs today to get told at the end there is nothing we can do to help you I'm so disappointed and think I will go somewhere else for phone service after a 7 year time with Verizon I really don't like to be treated like a idiot and told make that promise to get me a new phone by a supervisor but

had dr appointment so had to call back to be on phone for 2hrs to be told no we can do anything for you

Interested service is very bad and wouldn't let me talk to a supervisor 352-581-2082

On February 14 by chat I upgraded my Verizon package. The download was immediate,but did not include my home phone number. I did not know this until the next day February 15.

I have been trying since then to restore my home telephone to no avail. I have spoken almost daily to representatives who cannot help. My last ticket number is INC009611005

We recently went to a Verizon store and signed up for a new plan and got 2 new phones.

However, my wife's phone wasn't in stock because it was the 512. Our salesperson didn't mention we had to be sign for it when delivered. It ended up getting shipped back to your warehouse. So I called the 1st time and the lady told me that my order was canceled and my new phone would arrive on Tuesday..

Its Tuesday now and I just called Verizon again and this lady told me the first lady did NOTHING for me.

Second lady did help me and canceled my first order. Now I have to wait 48 hours and then find a store that has the upgraded phone and re-order it again. This store order happened last weekend as we are leaving for Disney this Sunday and the whole purpose of us getting our plan was so my wife could…

I began service with Verizon in December of 2022, I traded in 2 phones and 2 watches. The services were so bad I had to cancel within a week. I was told I could not get my equipment back and that I'd be compensated for the fair market value of my devices.

I agreed to the compensation amount and was told I could expect a refund within 2 to 3 weeks. Since 23 than 2023, I have called Verizon to inquire about my refund, each time I was told there was a delay and at one point told the refund had been denied.

Four tickets to resolve the issue have been placed and all have been denied by Verizon. I have been hung up on, belittled, and told I should be patient by a Regional manager. Verizon has deteriorated with regard to its service from a customer standpoint.

To this day I have been told…

We bought a new iPhone 14 on December 6. We recently realized I was not able to receive texts or photos from non iPhone users. My husband Martin and I called the Verizon help desk Thursday evening February 23rd. We were on for over 2 hours with the help desk going from a Tier one young man to a Tier two young woman Zoe (who was disrespectful and not helpful , often talking over us and bordering rude) to a manager, Jenny.

Not only was the original problem not solved but my iPhone was totally disabled by your “help” desk. We were told I could not get a replacement phone until Monday. I have a medical procedure Monday and need my phone to receive communication with Penn Medicine and my doctor for the procedure.

We went to the Verizon store at the Deptford mall and spoke to the manager Ralfi…

My name is Raees Rohit Sohil. I tried to switch from T Mobil to Verizon in April 2022. For some reason, it didn't take. All the lines on our account were terminated by Verizon. Now, before this, the store people charged us for activation.

But after my account manager, Vandini Modi, explained our situation, the charge was cancelled and the bill was $0. We switched back to TMobil. But despite this, somehow, the amount must have gone into collections and only my device was flagged as unpaid.

It was reported to Verizon, AT&T as lost or stolen. (I don't know if this still is the case). The point is, that I am not able to trade my device in for a new one, or even switch carriers.

I ran a CheckMEND report about a week ago which clearly says that Verizon Wireless is the operator responsible for…