Verizon

Verizon verbally told me that there would be no early termination penalty after over a year of poor service. $490 termination penalty on my last bill before I switched. They are cheats and they lie.

I went online to chat and the representative said to call the I-800 because they couldn't accept payment for the payoff of Edge Up Plan. I call and they not only tell me the incorrect amount but they have already charged it to my card before he even explained what he was charging me.

I told him an amount and he said oh yeah, charged the card and told me a totally different amount of almost $400 difference! What an idiot! And then placed me on hold when I asked to speak to a supervisor.

They play this game like they're going to help you, put you on hold and don't come back. Then want to try to get smart with you after you've been on hold or talking to their representative for more than an hour!

It's like dealing with Aliens!

I called Verizon the week of March 16 to the 20th. They told me that I was going to get a technician on my Apt. On March 23 between 8 and 12 that day. The technician was delayed and was not going to be availed to show up until 1:15.

I received an email with this notification, which I call and explain that we had take the morning off for the installation but that we were working in the afternoon. They change the installation day for Saturday the 28 th of March from 11-2.

My wife and I we wait all day and nobody show up, plus we never get any email or call telling us about the situation that day, like the company did the first time. This will be strike 2 for us , twice we wait and twice no one shows up at the apt.

I found the second time extremely rude that we didn't get anything , a…

Fed up customer,Janet Knight

I went into Verizon store this morning. Store phone number. My Galaxy s4 is and has been turning off on its own. I took battery out last night and left it out. It now will come on and shut off. The store rep. saw this.

I bought this phone 3/20/2014. Today is 3/30/2015. 10 days over warranty. 00. That is not the biggest issue. I have all my phone numbers and pictures that are lost. I feel at least the phone should be replaced. Remember it is not working!! Please respond. This phone is needed.

BEWARE current Verizon customers involving a new Verizon scam involving consumer fraud that is impacting thousands of customers. It is called the Edge Program. After customers are told by Verizon that they qualify for an upgrade, customers are not told that they will be responsible on the next billing cycle for an additional $300 fee as part of the Edge Program, even though the customer did not sign up for Edge.

After several calls to Verizon Customer Service, it is impossible to remove the $300. Customers will be told that someone (for example a Manager) from Verizon will get back to the customer between 24 to 72 hours, but that never happens because there is no Trouble Ticket number nor does anyone at Verizon take ownership of the case.

Note that each time you call Customer Service,…

Dear wallet hoarding Verizon wireless, please unlock my note 4's radio antenna. I know it has one. Under NO circumstances will I ever stream music with your high priced data plan. ) I will have another company buy out your contract with me.

It is not a Samsung issue, nor a google issue, as other carriers with the same model have access to the radio. FCC maybe a better contact regarding this matter?. Thank you.

BEWARE current Verizon customers regarding a new Verizon scam that is impacting thousands of customers called the Edge Program. After customers are told by Verizon that they qualify for an upgrade, customers are not told that they will be responsible on the next billing cycle for an additional $299 fee as part of the Edge Program, even though the customer did not sign up for Edge.

After several calls to Verizon Customer Service, it is impossible to remove the $299. Customers will be told that someone from Verizon will get back to the customer between 24 to 72 hours, but that never happens because there is no Trouble Ticket number nor does anyone at Verizon take ownership.

Note that each time you call Customer Service, the Verizon staff have their name automatically attached to your call,…

A verizon fios worker was working on the fios box for my condo. While they were working they completely cut the wrong connection cord which was connected to my condo. This was a known mistake that the worker made. The worker tried knocking on some of the condo doors nearby to explain the mistake he had made.

I get home from work that evening expecting to be able to connect to the internet. Do some work from home. And the internet won't connect and we are completely out of cable. I spent over 3 hours on the phone with verizon fios reps who kept putting me on to the next person.

I was never notified about the mistake that the worker had made about completely pulling my connection. I had work that I needed the internet for. A rep had told me to go to a mcdonalds or starbucks to do my work.…

I did this one year ago and had requested a final bill,Long story short i have never received that bill. Now in that process i had moved and called 6 times because i never had got the bill,and all 6 times i gave my new address.

I have always had good credit and for your Billing Departments inability to send a bill to the correct address has cost me a lot. I did contact your Corp for help and giving this woman my address she even too sent to my old address.

She even said she looks in notes to where i had called to make my changes and said she couldn't find any. She is a liar. Her name was Laural from your Corporate. All i ask is a final bill to get this taken care of and my credit restored because i dont feel this is my mistake.

Still is been about 3 weeks that i have talked to someone…

cool no problem. 36, I was LIVID called customer service many time, the extra $150 in fees was equipment tax charged up front on all 3 devices to which I was NEVER told/warned about. Had I been I would have added one new ph9one a month to avoid sticker shock.

3 hrs later no call. 2 hrs later no call, I called back this rep could only give me a $50 credit for the inconvenience. I took that but it don't change the fact I was never told of the additional $150 fees to begin with.

I have been a Verizon customer for 20 years and for the most part, I have been happy with my phone service. With that being said, I bought a new Samsung Galaxy S5 in September 2014. It has been a great phone and until 2 weeks ago I did not have any issues with it. However, it started losing it charge in about 2 hours and was constantly searching using GPS. I called Verizon and was told that they would send me a new/refurbished phone sine I had just bought it in September. I got said replacement phone on Tuesday of this week and it was just the body of the phone. No new SIM Card, no battery and no back.

I called Verizon and asked about this and was told that is how they do things. Commence the head scratching. You have now just sent me a "replacement" phone that was not working and you…

I have had a long time with verizon wireless and fios, there are 3 stores in my area 2 of the said stores are VERY VERY helpful and care about the end user/ consumer of the product. I went to the MARLEY STATION verizon store and they were not just rude to the other coustomers, they were very unprofessional. if i could give this store a negative score i would.

On March 18, 2015 overhead line work was done along Walnut Street, Carlisle, PA. Work signs were posted. Branches were broken off trees on my property and thrown on the lawn where they were left. I had to file a police report to get this mess cleaned up.

The tree was not trimmed properly and broken stubs are unsightly. I also cleaned up a handful of single strand, uninsulated wire that was left at the work site. Someone should answer for this unprofessional type of work!

I have been with Verizon for years and had never had an issue but I recently tried to upgrade my phone. It had been over 2 years and I was eligible for an upgrade. ) I could only purchase certain styles of phones.

The only way I could pick my phone was if I changed my phone number. Being quite aggravated by this point, I finally did change my number and got a new phone AND also was "given" a jet pack because it was "free".

I was told my first bill after purchasing this new phone would be quite a bit higher but the following bill should be about the same as what I had been paying. the first bill was almost $400. I paid that, thinking that it was the "HIGH" bill. 00.

Over $100 more than my "normal" bill! I notice, besides all the added charges on the new phone, I am also being charged $20…

I have received hundreds of calls from VERIZON 512-551-1712 asking if I am someone I am not. When I wait online for as much as 15 minutes to tell a real person that this is not me they say they will note it.

I am having trouble doing my job and since I am employee repeated interuptions such as this could cost me my job. At that point I will contact my attorney. STOP the CALLS. I AM AN AT&T Customer and this has got to stop. NOW !

Been with Verizon since the early 90's. Was ready to change the contract (due to personal matters) in February when it was supposed to end in May. Was mainly $167 a month for 2 lines. In original talk with Verizon was told if i stay with them it wasn't going to be a problem because it was going to be a new 2 year contract. Originally asked for a Samsung phone (and was sent one) but then sent it back because i realized i was going to get a Ipad soon so decided next phone will be Iphone 6. Didn't even touch or open the phone in anyway. Sent it back immediately on my end but it seems like it took for ever for Verizon on there end to claim it was received by them.

Out of nowhere I was told in one call that i would have to pay a total of $426 BUT once this monthly cycle is over i would get a…

I switched to Verizon with the promise of a $400 Visa gift card. They even sent a postcard indicating that I would receive the reward after three months of billing cycle. After I had not received it, I called and they claimed I was receiving some other discount that could not be combined with the gift card.

I told them I signed up through the huge advertisement on the website and received the postcard indicating my reward. They refused to budge. I asked the representative if others had had a similar issue, he said yes.

I discovered within a week of changing my plan that I was lied to about future charges and since it was a "new contract" you would not fix it. Contracts can be changed, and you may not seem to know it but if you lie about contract inclusions then the contract is actually null and void.

My attorney will easily get me out of this and you may end up paying me for damages. It is a simple change and you would not lose any money by fixing this contract. You will however lose money by not satisfying my small plan issue.

It would be in your best interest to simply redo my "contract" to what I initially requested. I have been a long time customer and can tell you this, if you refuse to change the contract then you will lose me as a customer and I definitely will no longer recommend your services…

Hi, I would like to file a complaint against Comcast/Verizon(3rd party). I had contacted Comcast in June with a way to decrease my payment . They helped me out and then told me they were partners with Verizon cellphone service and I could receive a discount on my cable bill and cellphone bill by getting service with Verizon.

) The guy I spoke with seemed really friendly and helpful and told me some great offers for joining Verizon and Comcast together. I was told him I had service with Sprint for over ten years and was for the most part happy with them, except for some drop calls lately, and calls / text not going thru and the price increase. He…

Customer for over then years. Transferred service to ex wife in January. Paid final bill and was contacted by Verizon asking me if the transfer was Ok. I initiated it so yes it was Ok. Then asked if I needed email associated with account-No. Then told everything was good, account is closed and transferred, no balance on account.

While attempting to start new service at my new home my service request was blocked. After 7 hours on the phone, over a dozen people I talked with I was told I owed 142$, WHAT? Final call was to get this under control. Did I say I was with Verizon ten years and I am a wireless subscriber with two lines. At one point a customer service representative zeroed out my bill. This was then overturned the next day and I was told too bad!

This is service, did I get a…

I would NEVER be a Verizon customer again, even if my life depended on it. They lost my cell phone business about 3 to 4 years ago due to all the BS from their so called customer service. They play games and don't give you what they say they are going to do for you! I have had to go with Verizon on my recent move back in October as Brighthouse was not available where I live. What a nightmare!!!!

I had internet and phone, now I just got the service in October and we have had nothing but problems with the internet service!!! Constantly cutting off. I finally called them because I was tired of unplugging and plugging it back in to reset the modem. Kind of hard to do anything you need to do online like pay bills or play games when your internet service keeps cutting out on you! In 2 1/2…

I would NEVER be a Verizon customer again, even if my life depended on it. They lost my cell phone business about 3 to 4 years ago due to all the BS from their so called customer service. They play games and don't give you what they say they are going to do for you!

I have had to go with Verizon on my recent move back in October as Brighthouse was not available where I live. What a nightmare!!!! I had internet and phone, now I just got the service in October and we have had nothing but problems with the internet service!!! Constantly cutting off.

I finally called them because I was tired of unplugging and plugging it back in to reset the modem. Kind of hard to do anything you need to do online like pay bills or play games when your internet service keeps cutting out on you! In 2 1/2 months…

Where do I begin? I live in a shared house in DC (not uncommon) and we share our utility bills. Again, nothing special there. The roommate leaving had the Verizon bill and we needed to switch it to a roommate that was staying. This had been done before with no issues, so we were not expecting the still ongoing 2 month saga that has been Verizon customer service.

First, they couldn't even find our account. Yeah. It took two weeks for them to find us in their system even though had just paid the bill and were still getting service. We gave them phone numbers, account numbers, email addresses, even the number on our router! You get the picture. Still nothing. We had to wait for them to find it and each time we called for an update we got a new rep and had to explain everything all over again…

I received a mailer at my home. I called verizon (literally) 10 TIMES. These idiots tell me that they have no eay to remove my name from their mailing lists. They tell YOU to go to DMA, DO-Not-Call, etc. And when they don't they simply hang up on you.

I am filing with BBB and my local news advocacy group.

Just walked out of a Verizon store. The guy wouldn't even give me his name. All I said is I was eating next door and did not have a lot of time just wanted email to be put back on my windows phone.

He proceeded to try to sell me a new phone. Called me rude. They seem to want your undivided attn so they can push unwanted products and services. I am very busy and have spent far too many Sunday afternoons at Verizon stores.

John at the Geary st San Francisco shop.

My Galaxy 5 was not charging. I went to a store in Parma, OH on 3/4/15. They were great & ordered me a new replacement phone. I upgraded my insurance for $2 to get overnight shipping. I called Verizon in the afternoon on 3/5 to find out why my phone wasn't here.

They said it would be here tonight. I called again at 8:30 and spoke to Victoria. She stated that they had shipped it to fed ex, so it was no longer their problem. I have had a phone with Verizon for almost 20 years.

She was the rudest customer service agent I have ever spoken to, at any company. She rudely told me it was not her problem, intentionally read the tracking number so fast I was unable to write it down, then when I asked her to repeat it, she read it so

slowly that there was 4-5 seconds between numbers as if I had a…

I went to a Verizon store last week to get a new cell phone. 00. I bought it and took it home to install. 5 hours with a technician, it was determined that the device would not work in my home, so I took it back to the store, and they accepted it.

When I got back home I went to use my internet and found out it was down, and so was my land line phone. When I called Verizon, I was told that my number had been ported over to Verizon wireless.

When I called Verizon wireless they told me that my number had been ported back to copper. After many hours on the phone with different customer service representatives, and someone in the billing department, I was told that my…

Offered incentives via e-mail including but not limited to increased data. When contacted Rep repeated all offers. Upon agreement I was notified that [all of the offer ,data increase for the year was in error. Mind you this was two monthes later.

Supervisor response was although their was a record of offer, it was in error.

However, they would extend the offer if I prepaid up front. Verizon lies have made a thirty year plus customer chalk off the days till the end of my contracts that pay them $500 plus per month. Be careful all those who entertain their business.

Verizon has overcharges and has been uncooperative in interactions. Our charges are easily $75 more than should be in a one month cycle. Shame on Verizon for no transparency, poor communication and over charges. I am looking for a buy out plan.

Our phone is for one person, it should never reach the near $200 mark.

Well this is long but will try to keep it as short as possible. My complaint starts in Sept 2011. I live in a rural area and have since sept 05. The first couple yrs I would get just enough cell service to let me know if someone called or a voicemail but if I tried to answer it I would get a drop call. Well a little over 2 yrs ago my sister and even a few that owned cabins in the area would be able to send and receive calls even get emails and the web if their phones had 3G.

Well after the spring of 2010 I called verizon and asked about why I could only get limited service while others got full service.Their answer was I needed to up gradwe my cell phone. Well I am a home body and I go to work and home and with where I live I get about 20 minutes or so of signal before I have to go into…

I am extremely upset with Verizon. I have been a VERIZON EMPLOYEE and customer for many years. Let me start by saying that back in December 2012 my husband Droid incledible 2 stopped working. My husband returned the phone via United States Post Office in Garland Tx the Main post office where he works. The phone would not hold a charge and can not be used so I went to the Verizon store and got a replacement the next day.

2 weeks went by and my husband dropped the phone cracked the screen and you were able to use it but could not see who was calling or could not see the text due to the screen color being distorted. Went back to verizon store and another phone was ordered and I received the next day. My husband returned the phone in the same way as the previous phone.

Verizon received one…

On Nov 30, 2011, I ordered the Verizon FIOS “triple play” package- TV, phone and internet services, and scheduled the install on Dec 17, 2011. The Verizon web site stated I should allow a 4-6 hour window for the install. The person I spoke with stated I needed to be available between 8am and 5pm (9 hr window). They stated a tech would call Dec 17 (the day of the install) to coordinate their visit. They assured me that despite the wait, billing would not commence until installation was complete.

Dec 17 arrived and I checked the Verizon site in the morning. It showed an appointment and an installations scheduled between 8am and 5pm. I decided to call at 8am to verify, but got a recording stating that their offices did not open until 9am. I called about 9:15 and was told that there was…

I went to the verizon store to get a basic touch phone. The sales associate said you can no longer get a basic phone from the store. You must order it online. 00 restocking fee? The answer is no. I am moving all phones to another carrier as contracts run out.

No customer service no customers. 00 a month will go to sprint most likely.

I am still getting a one bill from Verizon (combination of FIOS and cell phone bill). I do not want it, never ordered it. The once call was supposedly cancelled initially on 10/1/2012 at 650pm. Well still got them, called Verizon again in January and February complaining I am still in one bill.

I was told the March bill would be split, guess what, bill due 3/31/13 is one bill again. I am looking for someone to assist, step in and tell them enough. The only recourse is to not pay the bill

I have/had an account with Verizon. I recently went into the Verizon in Chicago, Il on 79th and Cicero to upgrade my phone. I went in and stated that my battery is no longer working and that I would like to see my options, possible upgrade.

The sales person looked up my info and said that I could get the same phone, and have a lower bill and stay month to month until I seen a phone that I liked and then I could upgrade.

I thought that was great and said for him to send(mail me the phone). I also paid a fee to pay for a months worth of use. I recieved the phone on the following Tues. , however to my SURPRISE no battery comes with the phone. Refer to above where I stated that the purpose of me coming to the store was because my battery was dieing. The salesperson NEVER mentioned that no…

I called Verizon at 5:35 pm January 17th 2013 from NY and a gentlemen by the name of Bob Pierce picked up. He was very rude and did not help me at all. I was telling him about my issue.

I ordered your service through Direct tv to get the bundle package back in December. I cancelled the service before the technician came to my home. I did however receive the DSL modem in the mail. I called Verizon and they told me that they would send a return label for the modem.

I called a total of 4 times and still haven't received no labels. I then received a bill online stating i have service. I called 800-837-4966. Thats when Bob came on. He did explain that i couldn't return the modem after 30 days but i was never informed of that by Direct tv and Verizon.

I told him that's not my fault and he…

We have had nothing but problems with Verizon since we singed up for their Internet service. When we try to pay our bill via Internet it says the account number is invalid. When we call to pay our bill by phone it takes forever for them to find our account.

We verify our information to ensure it doesn't take as long the next time we call but when we call again they can't find us. Depending on who we talk to we are told different amounts that we owe. Our service has been turned off three times because when we made a payment by phone the person told us the wrong amount to pay.

Today our service was turned off again! When I called to find out what was going on they said we didn't pay our bill however we called on Feb 8th and made a payment by phone. They say there is no record of us even…

I am a Verison wireless customer, and would like to get an early upgrade to the I-phone 5 for Christmas. I talked to several Verizon representatives and they all told me that Apple has a rule that they are not allowed to give early upgrades to the I-phone, otherwise they gladly would.

I found this very upsetting that I wanted to upgrade my phone, and join the Apple community, yet you will not allow Verizon to give me a slightly earlier upgrade to your product.

My wireless company should be able to do what they need to in order to keep me as as valued customer. And Apple is preventing them from doing so. This makes me reconsider ever getting an I-phone if Apple service is going to be this disappointing.

Thank you for your time and consideration of this issue, and I hope you think of the…

, because I had a problem with my cell phone service. We talked to a sales representative named Celina. Instead of resolving my problem, she found out I had only one hotspot, and said I could get you another hotspot for less money, then your paying for the one hotspot, and your monthly bill would be less.

00 rebate, and you can use it to pay the bill with it. I said, can you bill me? She said, yes. Then we left. When we took it home the following day, we found out it was slow and didn't work very well.

We found out it wasn't what we wanted and we took it back. Celina said we can't take it back without the manager's okay. She wanted to know what was wrong with it, I said it didn't work very well, and it was slow.

She refused to take it back, and I had to talk to the manager. I asked to…

I have been trying to get Verizon to return an extra payment that I mistakenly made. They first said it would take 17 days. They removed the payment on the same day it was made! Then they said I could expedite matters only if I got a letterhead from my bank stating they would not stop payment on the other payment.

I called the next day. I asked to speak to a supervisor 3 times. 3 Times they gave me another customer representative. I finally got someone in the business office. She told me they had to have proof that the funds had cleared my bank.

I told her if the funds had not cleared my bank it would reflect so on my account! She finally said she would fix it and my funds would be returned. I call back on Mon. as I still have no money.

I believe they are purposely delaying returning my…

I've spent five hours with verizon today trying to resolve a simple phone number change and still no resolution. It seems to me a bit crazy that one of the nations biggest "communication" carriers has no way to communicate from call center to call center and that there is no possible way to track or contact customer representatives who worked with my account.

Every time I call, I can't be transferred to someone I've explained my situation to and I have to explain my 15 min story "every" time I call. I had a good impression of Verizon until now and it will take a lot for me to ever gain their business and trust back.

It's one thing if someone can't help, it's another when someone says they will help or call you back and then they don't.

I was suppose to have these until oct. The last bill octobers even says i had the movie channels,WHICH I DIDN,T. I know when they see that it is me calling they make me wait along time and quite a few times they never answered my, cordless died,that,s how long i was waiting .

when my contract runs out i am not going to renew. This was my last complaint,there were more before that.

I tried to enter into a Contract with Verizon and keep my same phone number and I was told that my phone service with T-mobile was dis-activated and Verizon was not able to activate my service with my phone number. There is no reason fo T-mobile to have cut my services to this as my bills are paid.

Please activate this number so that I can continue with the contract change to Verizon. If you need to call me.

Took my iphone to store because it was under warranty and on off button was sticking. After further checking it turned out warranty was not up and they did send me a new phone and I had to return old phone to them.

After they recieved it they charged me $199 and stated the one I sent back had water damage. I am upset because rep at store checked phone and never stated it had water damage. It was a minor problem and I would of just kept old phone rather than have to pay $199 for a phone that they now sell for $99.

Why do they get to keep a phone I paid for and still make me pay $199 for a new one I would rather return the one they sent me and got my old phone back. And why am I forced to take their word for it that it had water damage when the store rep did not state that was it's problem…

Verizon has extremely poor customer service. For two weeks my father in law had tried to transfer his service and could not get the phone service to work: he could call out, but no-one (including verizon) could call in. He made numerous calls to Verizon and than I started geting calls from Verizon regarding a 3rd party authorization. These calls did not identify his account as the needing verified and on my calling Verizon rep could provide any info regarding what the 3rd party authoriaztion was regarding. I continued to receive calls from Verizon (Thankfully I am with Bright House) until I finaaly got a supervisor and we made the connection to my father-in-law's account as we were the emergency contact and they couldn't call him.

She started a case number and resolved the issue. Now…

My husband recently decided to switch to Directv & verizon, triple play. things were going ok, until last week when the tv sreen had a pop up stating that a wireless device was detected and we needed to insert the key code. We looked at our wireless router and got the code and tried to insert it and a screen came up saying the code was invalid.

On Monday February 18 I cslled Verizon tech line explained to technician and he proceded to instruct me on changing the key code and said that should resolve my problem. Because I trusted that he had resolved my problem I did not procede to install the key code while he was still on the line, and since it was almost supper time I figure I would wait till later to do so. I own an I pad, and later that evening as I tried to access my e-mail, I…

Years ago, I had Verizon Fios Triple Play. Things would stop working for no reason, and every time I called, they could never find my account in their system without a 15min run around. I could never get them to fix why my number wouldn't pull up my account (had to search by address or ssn, which had a 50/50 chance of pulling up my account), and after awhile I got sick of dealing with them and went to comcast (an equally bad service, who could at least find my account when I called every month when it stopped working).

Well, I should have known better when I got Verizon's offer this past June for Triple Play at an amazingly low price. Like a big dummy, in July I called them to set it up. It's now October, and they still haven't been able to come out for the install.

They set my first…

I have called numerous of times trying to settle a matter of all my phones my line my husband line and our daughter line. For some reason the phones all three lines will come-on and go-off by themselves all the times dial other numbers we are not trying to dial.

This keep happening and when I call a agent to discuss the matter it's thrown in my face of the agent saying, well we have not heard of any complaints about those phones Samsung bright, but that don't matter about know one else, when other customers call and complain you take the situation seriously , I had two of the agent s to tell me I don't believe that all three phones are doing the same thing that is impossible, so they sent out new recondition phones and quest what it happen again and still is giving us problems.

I know…

We are not currently a Verizon customer. We were contacted a couple years ago by Verizon regarding switching to Verizon for service. We said we'd be interested if you would include internet service, & were told that you could NOT, due to our location.

We continued to receive calls asking us to switch phone carriers; told the telemarketers why we were not interested. No one has ever contacted us to say you can now include internet service, yet we continue to get calls on a frequent basis (sometimes MORE than once per week). We have been asking Verizon reps who call to put us on their "do not call list" for over a year & explain why.

Some of them indicate they have made some notation & that we won't be called, yet Verizon telemarketers continue to call asking us to consider…