Verizon

We have had nothing but problems with Verizon since we singed up for their Internet service. When we try to pay our bill via Internet it says the account number is invalid. When we call to pay our bill by phone it takes forever for them to find our account.

We verify our information to ensure it doesn't take as long the next time we call but when we call again they can't find us. Depending on who we talk to we are told different amounts that we owe. Our service has been turned off three times because when we made a payment by phone the person told us the wrong amount to pay.

Today our service was turned off again! When I called to find out what was going on they said we didn't pay our bill however we called on Feb 8th and made a payment by phone. They say there is no record of us even…

I called Verizon at 5:35 pm January 17th 2013 from NY and a gentlemen by the name of Bob Pierce picked up. He was very rude and did not help me at all. I was telling him about my issue.

I ordered your service through Direct tv to get the bundle package back in December. I cancelled the service before the technician came to my home. I did however receive the DSL modem in the mail. I called Verizon and they told me that they would send a return label for the modem.

I called a total of 4 times and still haven't received no labels. I then received a bill online stating i have service. I called 800-837-4966. Thats when Bob came on. He did explain that i couldn't return the modem after 30 days but i was never informed of that by Direct tv and Verizon.

I told him that's not my fault and he…

I have/had an account with Verizon. I recently went into the Verizon in Chicago, Il on 79th and Cicero to upgrade my phone. I went in and stated that my battery is no longer working and that I would like to see my options, possible upgrade.

The sales person looked up my info and said that I could get the same phone, and have a lower bill and stay month to month until I seen a phone that I liked and then I could upgrade.

I thought that was great and said for him to send(mail me the phone). I also paid a fee to pay for a months worth of use. I recieved the phone on the following Tues. , however to my SURPRISE no battery comes with the phone. Refer to above where I stated that the purpose of me coming to the store was because my battery was dieing. The salesperson NEVER mentioned that no…

I am still getting a one bill from Verizon (combination of FIOS and cell phone bill). I do not want it, never ordered it. The once call was supposedly cancelled initially on 10/1/2012 at 650pm. Well still got them, called Verizon again in January and February complaining I am still in one bill.

I was told the March bill would be split, guess what, bill due 3/31/13 is one bill again. I am looking for someone to assist, step in and tell them enough. The only recourse is to not pay the bill

I went to the verizon store to get a basic touch phone. The sales associate said you can no longer get a basic phone from the store. You must order it online. 00 restocking fee? The answer is no. I am moving all phones to another carrier as contracts run out.

No customer service no customers. 00 a month will go to sprint most likely.

 Called Verizon at 11:30AM was told a man was on his way did, the tech did not show up until 12:45PM, asked what happened the installer was short with we me, asked how long it would take comment was he did not know but when the install was completed he could tell me.

 Called customer service 3 time on three diffrent dates over a two week time frame and asked to have a manager call me back,5 weeks later still no call.

Yesterday my daughter and I (and my two young grandchildren) went to the Verizon office near the Costco in Mountain View to have three telephones charged currently to her account moved to my account. A transaction that should have taken at the most 15 minutes in my opinion took almost an hour and a half. I do not know all the reasons why there was such a terrible delay. If the sales rep did not know how to do it, I would suggest better training before letting him assist customers. The computer also would not let my credit card be used to charge the service for all three phone lines. We had to migrate from computer to computer to finish the transaction.

There were several delays when the representative had to call over another person to do something for him on the computer. My goodness! If…

Not that you care.. I paid a servise guy,Luis, $ 100 to fix my line. We have 2 lines in our home. mine did not get serviced bc he did not have a ticket to do a second line. I offered him the money, it was fixed but he said there was water in the box across the street and this will happen. I also contacted Rasshaan Woods. He said I could contact him bc his wife worked the call center and she wold get the wrok ticket done.

Well, he also said that the lcable would not be fixed bc they want to push FIOS. Well, the lines are in and we are not offered FIOS!!! We were without phone service for a month after the 10/29/11 storm. It is now spotty and now no service. There is no help fromVERISON only animated messages leading to nothing.\I am so PISSD about not having service. I AM HAVING…

First, I am a senior citizen. When I receive utility or any other bills, I review them, and iif found to be accurate, I pay them. I do not scrutinize every line of print on every page. 00. Upon close review, after Specials and Promotions at the bottom of page 3, I found Change in Service and Partial Month in bold print.

In calling Verizon Customer Service I learned that the plan had been changed and the call limit was now 500 minutes instead of unlimited. I told the representative that had we known this we would have gone back to purchasing calling cards.

In further questioning I learned that the notice was advertised in Need To Know Information of the Sept. and Oct. 2012 bills. , and Jan. Unfortunately for me,I never read the notice. She also said they sent emails, which I never…

I am in Killdeer ND., and I have ur 4glte wireless system for my laptop and it wont hold any signal and the system is so slow,, I don't think I am getting my money's worth and I don't think should be paying for something when its not working properly, every time I start doing something I loose the signal and I have to start all over again, I need either to get an break on the monthly fee or get some kind free signal booster from Verizon, Thank you David Poe

I called Verizon on several ocassions and went throught the terrible phone system that cuts you off before you even get to speak to a human being which is rare with Verizon. I even went on-line to the chat that was also terrible. Are there any human beings that work there. After finally punching random buttons on the phone out of frustration I finally got a human being. I asked them the change my package because paying $200.00 month for TV was not in my budget. Well we went through the packages and finally got the bill down to something affordable SO I THROUGHT.

Well I get my bill for a WHOPPING $600.00 WTF!!!!! Direct TV is intalling my dish tonight. I'm so disgusted with Verizon I can't even speak to them to them to find out what happended and what charges they added to my bill when I…

While trouble shooting a problem on one phone, they entered another line and deactivated it without permission, and then lied about doing it. They were very unknowable, and didnt know the difference between a 3G and a 4G phone. Didnt understand a SIMS card, that a 3G phone doesn't take a SIMS card.

The manager and the other employee of the Tiffin Ohio store were very rude and repeatedly lied to us about doing it, after they were shown what they did wrong. And never apologized about anything.

went to verizon website for a smartphone, was redirected to wirefly scam for cellphone thru verizon, got the so called smartphone, found out in my area no promise that a smart phone would work in my home in SC, wirefly says 30 day guarentee, found out the hard way verizon says 2 weeks, sent the first smartphone back to wirefly they suggested maybe fault of phone itself, got the second phone tried 24 hours sent back due to same results, finally got in touch with verizon tech, there responce was they had several complaints in my area due to service issues with smart phone.

used the phone for less than a hour got a bill for 369.00 dollars got that bill down to 115.00 dollars, got the runaround the entire time, paid them 15.00 dollars was going to pay as prompt as they treated me now I have a…

We went to a Verizon authorized dealer (jw wireless) to buy a I phone 4S. They brought it out and opened it , gave it to my wife. The representative told us it had a 50 dollar discount. So I paid an got the receipt it said I phone 4s.

A couple months later my cousin was using the phone and told us it wasn't the iPhone 4s it was the IPhone 4s. They probably ran out of 4s and just to make the sell they sold us a IPhone 4.

I called Verizon they couldnt help us because it was past 14 days. I have been a loyal Verizon customer for a long time so the could rip me off like that . I wanted to change all my familys phones from android to iPhones ,after that experience I'll think twice about it.

Years ago, I had Verizon Fios Triple Play. Things would stop working for no reason, and every time I called, they could never find my account in their system without a 15min run around. I could never get them to fix why my number wouldn't pull up my account (had to search by address or ssn, which had a 50/50 chance of pulling up my account), and after awhile I got sick of dealing with them and went to comcast (an equally bad service, who could at least find my account when I called every month when it stopped working).

Well, I should have known better when I got Verizon's offer this past June for Triple Play at an amazingly low price. Like a big dummy, in July I called them to set it up. It's now October, and they still haven't been able to come out for the install.

They set my first…

I have had my cell phone services through verizon wireless for years. I have never been so disgusted with their company before this past year! I have 3 phones and a computer on my plan and i pay more for my services than most people!!!! I even have an 18% discount on my account and I still pay more! I have asked them to take one of the phones off seeing that we do not use that line and they told me that i would have to pay $175.00 to take it off of there!!! My own phone and I have to pay $175.00 WTH???!!!!

If you are late on payments the charge $30.00 per phone line, And they wonder why ppl are dropping them as their cell phone carriers. Let's not forget the boggus taxes and service fees on the bill. NO ONE SHOULD HAVE TO PAY THIS MUCH FOR A CELL PHONE BILL!!!! $256.00 a month just to…

With Verizon Wireless Wi-Fi, sent back defective Wi-Fi around 11-13-11 in self-addressed envelope, I thought case was closed, now they are billing me for 269.99 for unit they say they didn't receive. Their records are all messed up they gave me tracking number for Fed-X, and that was wrong, and then they gave me tracking number for the Post Office , which is not the right one, I did take it to the Post Office, but they can't provide correct tracking. Records are wrong , several different stories each time I call, They wanted me to file claim against the Post Office for their unit which was under Federal express tracking number, Go figure, Talked to Supervisor have gotton no where.

They haven't even searched the warehouse for the unit, They say there is no margin for Human Error on their…

Got a phone I never ordered from Verizon. Received a phone fraudulently in November, contacted Verizon fraud, to investigate, sent me a return box. Now I'm being billed for a phone I never ordered, plus do not have I sent it back and they wont zero balance the account, unless I get a police report filled out and sent to them.

More hoops for me to jump through for something I never ordered or wanted. I will never be a Verizon customer after this experience.

It seems I was unhappy about my current bundle with another company.. Decided to go with Verizon. v... Then told to add Verizon for my phone. Which after two weeks of this was then told fios is not available for my area..

Can't understand this since I spent hours and days with different representatives of Verizon.. Its the luck of the draw when you call for it. Which means I would have to call every hour on the hour to see if there is room on the grid...

This to me is totally wrong. Can someone help me with this problem. I have been a loyal Verizon wireless customer for years.

Verizon customer service told me that virgin mobile would contact me regarding an individual who has used my name and stole my son's phone number by using illegally gotten information to have the # ported to your company. We filed a police report and are waiting to hear from the Department.