4 ounces. they are half empty. You could tell that they were used. I asked if they were testers and they had told me no I get home and noticed that there is a significant amount of missing out of all three of my purchases.
Now we both know that they are very expensive. I am a single mother of four and it was my daughter’s birthday gifts.
I received my package yesterday I spent over $600. There was items missing, and items wrong so I go into the chat bubble explain this to the person. I also explained that I would like to have an in-store credit for the items missing since I was going to be going into town and I did not have a time to wait for Packages to come here to replace them.
I got to say that the gentleman was very helpful. I ended up getting disconnected from him and had to open up another chat. I did that the lady frustrated me so I ended up I believe I got disconnected or I disconnected with her and I called in.
I spoke to a female and the lady was quite rude and I think I was on the phone with her for about an hour. She tells me she can’t do anything she’s just gonna refund the items I explained her do not…
This company has went downhill over the last 10-20 years. I called the 800 to get assistance with a reward and never received and one of their overseas customer service agents tries to process my order over the phone. We got all the way to the end and she couldn't put the credit card number in correctly.
I was patient with her and she still wasn't getting it. I asked to speak with a manager several times and she kept lying and saying one wasn't available. That conversation took 40 minutes. There's no other way to file a complaint or speak to someone in America.
I got on the chat now and spoke with a virtual assistant. She said a manager would contact me but no one has. com and will only buy my panties out of the store. It's sad because they use to be a really good company.
This is what…
This company has went down hill over the last 10-20 years. I called the 800 to get assistance with a reward and never received and one of their overseas customer service agents trys to process my order over the phone.
We got all the way to the end and she couldn't put the credit card number in correctly. I was patient with her and she still wasn't getting it. I asked to speak with a manager several times and she kept lying and saying one wasn't available.
That conversation took 40 minutes. There's no other way to file a complaint or speak to someone in America. I got on the chat now and spoke with a virtual assistant. She said a manager would contact me but no one has.
com and will only buy my panties out of the store. It's sad because they use to be a really good company. This is what…
I was in Latvian airport Victorias Secret shop and costumer servicer said behind my back in Russian language that I am an idiot to other shop keeper. I happened to hear and understand that. I belive one of the shop keeper called me an idiot because I accidentaly opened one bottle that was not a tester.
First she came and crabbed the bottle forecefully away from my hands and said that I cannot open that, I realised I acted wrong and apologised. A little bit later she went to talk with other shop seller that I am an idiot.
I left from the shop and did not buy anything although I had that intention at first. I dont recommend Your brand to anybody.
I have bought panties for 15 years from Victoria’s Secret , but last month I bought 5 pair and the 1st pair I wore the trim unraveled and fell off the 2nd pair the crotch wasn’t even together and the others are lace , they tore as soon as I pulled them on
Placed order for 3 bottles of body mist 8581 warm and cozy order C107884290 on 5 15 2023 with your customer service rep. I preferred to pick up to save on shipping on 5 18 23 went to pick up my order.
I have pictures of the order and the piece of paper with the names. I would like you to listen to the order being place and being told it was charged to my card. I want my order please
I purchased several Pink gift cards as gifts for my daughters. They went to a store (Lakeside Mall Meterie, La) to make some purchases. Rude customer service by staff. My daughter was told her gift card would not work. She paid cash.
I checked the gift card and there is money on it. I will not buy your gift cards again.
i have bought a sleep dress size large online 27/1 and have found it is not a right size and I sent an email and also start to have chat with them . after 2 weeks again i requested exchange the size, they said wait for update.
couple of weeks gone and suddenly an email said the ticket closed and I can not return any more, after long communication , they accept to escalate the problem . , but when I saw this email ,it was 3 days later, I keep communicate with them to send address and I am happy to pay the shipping, but they do not accept and just I experience very bad with this costumer service
My Daughter was getting married and as the Mother of the Bride I needed a good strapless bra. I went to Victoria's Secret. The sales person was very friendly and helpful. She took my measurements and found several different styles of bras.
I found one that I really liked. I also wanted to get a pair of panties to go along with the bra. I bought the New Seamless Bikini Panty. I loved them they were very comfortable, and I loved that they had no seams.
I washed them and wore them on the wedding day. I washed them and wore them one more time. A pair of panties should definitely last much longer.
On January 29 of 2023 I was shopping at the Victoria’s Secret store at the Santa Anita fashion Park Mall at 5:35 PM. Store number is 50409 Cashier is 369-6677. 99 which I did I came back she was helping someone else had to wait in line for 15 minutes.
99 it’s just showing up that way that was her answer and rudely said Are you gonna buy it or what ? Then I try asked her about the coupon? She cut me off and said rudely it’s in the bag.
Also, I asked her what is your name and she says I don’t have the right to give that to you. I said I like to speak to the manager , at that time one of my friends was behind me not knowing that she was my friend.
She helped her and she was said that her and two other girls were making fun of the issue. I do not take that lightly. This is a big…
I just really need you to bring back the body mist I'm not sure why you ever discontinued it
00 profit for the store. So as my sister and I had to wait in line as we did patiently for the first 20 mins. One cashier a male folding underwear and a manager walking around fluffy underwear in the bins .
And about 20 people in line now. As I see the manager just walking around I had said excuse me is there a reason you or the guy can’t jump on the register and she came out and said I’m the manager I’m doing floor work.
So I had said to do you not know how to use the register. And she walked away and said well we are hiring. I’m just so upset that she would not step up and help the other lady on register.
And the guy just continued to food underwear. Very very poor service. And we’ll hell if a manager at your stores don’t have to jump in and help we’ll just sign me up for a job.…
Kashea - online customer service rep is a terrible rep who does not need to be in the customer service field. She is very rude and will not answer questions or clarify any information for you when asked. She is very rude and I did not appreciate the way she spoke to me when I have been a loyal VS card holder for 6 plus years
Definitely my last time coming to this specific store. I couldn’t get the lady at the cashiers name because she didn’t have a name tag but she made me feel very discriminated against. I kindly asked her for an extra bag to put my gifts and she said no I also asked if there was any promotions given that day and she said no.
I clearly saw other people getting a 30% for their next purchase in January but everything I asked this rude lady was a no.
The Manager on duty at the Lehigh valley mall store on December 12th at 7pm was extremely rude and unprofessional while I was trying to make an exchange I felt rushed and humiliated as there were other customers behind me so I asked for store credit to come back another day and she rolled her eyes and said we don’t do that.
I ended up leaving with the item which is too small because I felt embarrassed. I had planned to make some more purchases and pick out some last minute gifts but I was to embarrassed and I feel I may not be comfortable visiting the store again on the change I will be faced with the same person.
I went into the Fayetteville. The 1 clerk was put out to say the least to help figure out what the problem was to begin with. WENT IN EVERY 2 DAYS TO MAKE SURE THEY WERE HOLDING MY BAG OF PRODUCTS FOR ME!!
SHE KNEW I WAS WAITING FOR MY NEW CARD! I WONT SHOP THERE EVER AGAIN!
Good evening my name is mrs Glynn and I am a valuable customer with Victoria secret every year I order from here or just buy whenever and every year I don’t get the free tote once I have purchased items over 100 dollars the same thing happened to me last year I don’t think it’s right the offer said online or in stores and since it’s not a store near me I have to order online I think it’s only fair that I receive the free gold or brown tote that’s the free gift once you spend 100 dollars I just don’t believe it’s right I tried talking to a agent online and they didn’t fix my problem I know it’s just a tote but I never get a free gift after I spend my money with Victoria secret
Sincerely A upset customer
I purchased $300 worth of merchandise and never received my 3 free blankets that was due to me. I returned home to find I was not even given my receipt. Went back in to the store to see if they could print out my receipt since I used a credit card picked up $200 worth of more merchandise and stood in line to have the cashier look over me and
say I will help the next customer and when I went to put my things on the counter I was told they had only one line and I was not in the line. I will never purchase anything from that store ever again. How rude.
The girls working the register should be fired.
I’m never gonna shop at Victoria secret anymore. Huge scammers! Never ever signed up for the credit card! Biggest mistake ever!
Bras of different styles are poorly manufactured, poor quality, I'm totally disappointed & dissatisfied!
I used the “come back” coupon and the birthday coupon on a recent purchase. Unfortunately one of the garments did not fit and it seems there were no exchanges possible due to the odd sizing that was left. I returned the item only to lose the coupon. Why wasn’t I able to use that coupon on something that did fit?
Seemed like a logical question. The associates on duty couldn’t help me because, “that’s what the computer did.” So I called your help center and after several reroutings was disconnected THREE times!!!!!
Your assistance would be appreciated. It’s the principle of the matter—or customer service???!!!
Truly,
Melinda Rudibaugh
On February 11, 2022 I received my order from Victoria secret. Unfortunately one of the items in the package was not what I ordered. (I ordered a pink satin slip dress, but received a dark red slip dress in different style). I was upset about it and went straight to the VS store at Galleria Mall, (Houston, TX) to return it.
The cashier looked at the item for a long time and then said:" I can't accept the return as the item does not match the item that was ordered. " "Are you serious?" I said. "They sent me the wrong item, that's why I am returning it." "Raising your voice at me will not get you anywhere " screamed the cashier. I could not believe what I was hearing. The company sent me the wrong item and the cashier screaming at me, as if it's my fault. To make things worse she looked at…
I have visited my local store two separate times and have been insulted about my size. ” For the record I am a 36D. Then I visited today to exchange the outfit I was given for Christmas and was only able to find size medium in any of the clothes in the store.
When I was asked if I needed help finding something I was again told “oh that’s to big of a size for in store purchases. ” Again for the record I was looking for an extra large. I don’t know about anyone else but I don’t like being insulted when I am spending money in a store purchasing items.
I am now going to cancel my credit card and never purchase another item from them. I do not appreciate having to order strictly online because of my size, having to pay for shipping because I have to order online only, either spend time…
On Tuesday November 9, 2021 me and my fiancé came in to return a pair of leggings I bought about 5-6 days ago. On the original day of purchase I had originally chosen TWO pairs of leggings but changed my mind and decided to ONLY go with ONE pair of leggings and the clerk whom was helping me must’ve gotten confused but
something definitely went wrong with the way he tendered our order, because when we came back to return the one pair of leggings the lady cashier said to me that the skew number of the item did not match the skew number on the receipt. Keep in mind we have EVERYTHING they need in order to process this refund in hand.
They tried to look it up by the last four of the card number and yet they still couldn’t find MY transaction which is ridiculous. At this point I am frustrated…
Hi My name is Ann Contardo and my step daughter Hailey Caswell recently got hired as an employee at Victoria Secret at the Maine Mall. I am writing this complaint as I am horrified to hear what transpired at the Victoria Secret store at the Maine Mall today November 4th/2021.
Today was her first day on the job, she was to sit in the back and watch videos and go through orientation as a new employee. Today corporate was at the store, my step daughter was belittled and nothing short of being bullied by this woman name Stephanie.
Evidently this woman represents HR, are you kidding me!!!!! She stated that Hailey looked unprofessional and her outfit was unacceptable, long sleeved shirts are not allowed according to this Stephanie. Let me just reiterate one more time, Hailey was to sit in the…
Rude as can be. Called customer service and told them what happened and they still did not make it right. Their stuff is overpriced anyhow and you pay good money and they treat you like shit.
Could not return an ill fitting online order to a store. And to add insult to injury, I had to pay $20:00 in shipping to return the item. Will never online shop with your company again. I have never paid return shipping before on an online order. Isn’t that the idea?
My account has been restricted online due to me complaining about my orders and I’m assuming because I have taken full advantage of my discounts and rewards! I received an email stating that my account is basically banned, and I’m assuming because I have numerous complaints regarding the hundreds of orders that’s I’ve placed over the years that were not fulfilled correctly!
I have received random orders that were not mine! I have received numerous incomplete orders where random used items have been included in my orders! When I contact VS, many times the issues were handled accordingly but there has been many times where I have been humiliated by representatives!
VS doesn’t like when customers have a zero balance on their orders as they only appreciate when customers have hundreds of…
I left the store at Polaris Park in TEARS! I went to the store with the plane to purchase 4 bra/panty sets. I was greeted when I entered the store and measured as a 34/DDD. I explained to the woman that I haven’t ever worn a 34 I’d need a 36 and when I had tried the DDD the cups were just to wide.
I’d like to try the 36 D D first. She refused to listen , so I agreed to try the others on. Problems just like I thought I explained this to her and she gathered two other sales ladies and the three of them proceeded to tell me I was wrong.
That as you age and gain weight things change... so on so on. I do understand that but I also have worn your bras for over 20 yrs. I know how they are supposed to fit. They upset me so much that I returned everything that didn’t fit and left the store in…
Im Victoria Secret Credit Card Customer since 2017. June 2021, I got a 10 coupon for my birthday. The catch was i needed to use their credit card. I did got something with the coupon cost about 35 dollars . Without looking at the statement i made the payment for 25 dollars . When i got the bill i see that i owe 42.74 dollars . I call in but they refused to wave the late fee since they done it within 18 months.
I have to pay 30 dollars late fee for 10 dollars balance. Do you think it is fair especially with this economy . For my mistakes that i short paid 10 dollars i dont even mind paying 50% late fee . ..
I want you to be careful and don't fall on trap of greedy corporation. I dont think i would ever purchase any product from them .
On 7/19 I went into Victoria secret inside of turtle creek mall to shop. I purchased $70 worth of items and had a 15% off of a $50 purchase. Upon giving the lady the coupon, she stated that it’s online only.
The coupon clearly stated to redeem the coupon (IN STORE) print or show the barcode but the lady refused to accept my coupon. I was highly unsatisfied with my purchase & the service being that my coupon expired on 7/19.
More training is definitely needed between associates when it comes to using coupons.
Went to one of your store located in westminster Colorado and employee at the door was asking me WHAT YOU BUYING?I was surprise and didn't know how to answer her..I've been to many Victoria store and never ask by that question.So I'm just wondering if thats apply to certain store only?
I was online ordering items it took quite long because everything I liked my size sold out. 70 I believe so after I entered my Birthday Code and another 10 off for spending a certain amount. the total was 83 but when I went to check out it said I had to relog in and when I did that EVERYTHING is at normal price and it took both my offers with it so
now my total was 240 so I press chat and sarah helped and said go ahead and put it through and i will re-adjust after you have a order number. So I did and Sarah disappeared so I call and I explained everything to the customer service rep who kinda starts arguing saying well these items are 49 something well YEAH what did I just waste my breath for THATS WHY IM CALLING HELLO and
SHE just couldnt understand for the life of her how I come up…
I’m stationed overseas, and have place dozens of orders for my wife back home domestically in the US. For some reason this time Victoria Secret decided that I needed to call them from Deployment before they would ship my order.
I used the same address and credit card I always use. I let them know I did not have the capability to call them and they told me they would call me on my international cell phone. Next day I receive an email saying they canceled my order.
It was a birthday gift for my wife in the US. I will never spend a dime on VS items again.
I used to be a fan of your brand till I learned about how poorly they treat staff. Your Regional District Manager and Transfer Managers are an example of poor leadership. The Collections in Oxnard, CA has a Regional District Manager that belittles staff in front of staff and clients.
To injury to insult, you have Transfer Managers that have no business there. They all want to be in charge and all you are doing is suffocating that store. Train to develop your people. Start by changing your leadership style and showing people you are vested.
Dont belittle and redicule staff. Its unnecessary.
Tonight I experienced the worst store manager in cherry valley mall in Rockford lIllinois. I have always shopped with you guys and now considering NEVER going back.... i only own your bras but thats about to change. The salesperson spent over a hour helping me and misdirected me on all the sales when i went up to pay for $375 merch...
i ended up walking out with nothing. I was told the ones i had were buy 1 get 1 she helped choose them but they were not. And the signs were also on top of these items.
My complaint is directed at Maran Montgomery at the Southlake Mall in Hobart, Indiana. She made a point to make my shopping experience uncomfortable. She was dating my husband. He broke it off. She hates me. I went today (December 20) with my children.
She made a point to address me. Then turned around and hissed that’s her to her coworkers. They then stared at me. I immediately felt uncomfortable and so did my daughter She then went to the manager to alert her.
I had no intention or desire to speak to her. She decided to approach me. She has been threatening me about coming in the store. Saying I’ll be arrested and how no one will help me. It’s very immature and unprofessional. Thank you
I went into the DADELAND MALL 7535 NORTH KENDALL DR MIAMI FL 33156 AT 6:30 ONE OF THE LADYS APPROACH ME ASK DID I NEED HELP I SAID YES I ORDER THIS PANTS ON LINE I WOULD LIKE TO GET SMALLER SIZE SHE EXPLAIN THEY DIDNT HAVE THAT STYLE THERE I SAID WELL MAYBE ANOTHER STYLE SHE ASK THIS OLDER LADY MARIA TO HELP ME SHE STARTS SPEAKING TO ME IN SPANISH I SAID NO I SPEAK ENGLISH SHE SAID I DONT SPEAK ENGLISH AND
WALK AWAY I WAS VERY DISAPPOINTED IN THAT STORE I WAS SO MAD THAT I WENT AND GOT MY MONEY BACK ON PANTS DONT WANT TO EVERY GO IN THERE AGAIN I SPOKE TO A MANAGER SHE SAID SORRY 5 TIMES WELL GUESS WHAT THAT WAS SO UNPROFESSIONAL AND THAT IS THE REASON PEOPLE ARE SHOPPING ON LINE BAD EMPLOYEES SERVICE RUDE AND MAKES ME TO TOTAL NOT BUY ANYTHING EVERY AGAIN AT VICTORIAS SECRET THAT BAD…
After tonight I WILL be closing my Angel Card account! I spoke to several representatives and they were not helpful at all. The first one helped me by changed the name on my shipping address BUT she changed my orders shipping method!
I received an ENTIRELY different receipt than what is showing in their system! All they could say was they could no do anything because it was released to shipping. I chose the 2nd business delivery because I needed it in a specific amount of time!
Now they are saying I will not receive it until the day before Thanksgiving which is likely to be delayed for weather and the holidays! I AM DONE WITH VICTORIAS SECRET AFTER THIS! FORGET THAT FOREVER STATUS ON MY ANGEL CARD! WORST CUSTOMER SERVICE EVER!
I WAS CHARGED OTHERWISE AND ONE OF THEIR REPRESENTATIVES…
Alexandria, La store is the filthiest store in the mall. I am disgusted and embarrassed that it is still open and the health department has not shut it down.
A manager by the name Julie Peters at the Macomb Mall Victoria secret Roseville, Michigan. She was the rudest person that I ever met because I ask for help to find something for my wife she gave me the nastiest attitude ever and she also called me the N-word!
If nothing is done about this matter I will file a lawsuit against the store. She need to be fired. I will never take my wife to another Victoria secret store ever if this isn’t resolved. Thank you!
I want to complain about the quality of your panties, I use to buy exclusively from your stores and online. Not any more!!!! The quality can be seen first in the waistbands - one seems to be embroidered and the other merely just stamped!
The newer, stamped-waist band does not hold the shape and the colors fade quickly. Too bad. Your brand is going down the tubes. And BTW, the ladies in your stores with the fake British accents is not very becoming.
On Friday April 26 my husband was on line at Victoria Secret store at the Staten Island Mall. When he was next on line one of the cashiers said next to the lady behind him. My husband said he was next and the cashier ok I will be right with you which was rude and unprofessional. Why skip him and take the person behind him? I called to complain to the manager and spoke to two different people and was just told ok we apologize and said goodbye. I wasn't done talking. This is a discrimination why because this isn't the first time we were treated like this.
Eileen Rodriguez
75 panties from an email exclusive I received on 4/25/19. Went to the cashier and she said she had to scan the bar code but there was no bar code then she told me to download the pink app. The battery on my phone was running real low but it took awhile to download after 1/2 hour .
Finally I went back to the pink section for someone to help me to get the bar code there was no bar code . 75 . The cashier asked the other cashier how to ring it up because there's no bar code...
the other cashier replied there's no bar code just use some number she gave her & it worked. The lines were so long I also had to wait for my turn. There were only 2 cashiers at that time. Customers were frustrated and started walking out.
I was in the store for about 2 hours of my time. I recommend that all cashiers…
I went to your store in Cambridge on Wednesday 20th March 2019 with my 14 year old daughter. She was very excited to be there. We had a look around the shop and said to her we would return to buy something just before our journey home as I didn't want to carry too much during the day.
On our return to the shop, one of the employees wearing a head set came up to me and said, oh you are back. Are you buying something this time? You were here earlier, looking at every thing and touching every thing.
Another assistant then came and stood next to us watching our every move. As a 55 year old woman I was not even interested what was on sale, and as for touching everything-what a cheek!! I was there for my daughter - who wasn't touching every thing in sight either.
I was extremely angry that…
Today I shopped with my daughter for bras. We were at the Warrington PA store in valley square shopping center and we were met with the rudest customer service from your employee named Talon. My daughter left in tears after Talon “helped” her try on bras.
Very strange because we shop there often but we won’t go back because of her poor customer service. When I asked her name she rolled her eyes.
My daughter and I were greeted by two women but when it was time to check out at the SOUTHLAKE Tx location the one and only cashier was too busy helping the only other customer in the store to sign up for an angel card which took forever. Nobody else could or would ring us up. VS lost a sale!
Do not ever open up a VS pink card. I made a purchase of $60 on it and then paid that balance a few weeks later. I check the acct frequently to make sure I don’t have a balance and then I see I owe $90..
I called CS and they said it was a problem with my checking acct (which is the same one that’s been on file for YEARS) and they said the payment didn’t go through. I said well it would’ve been nice to know that when I first made the payment, I told the representative to pay the $60 purchase and closed my acct.
I just got woken up, 3 months later saying I owe almost $200 ... this is absolutely ridiculous. Get some new employees that can do their job correctly and stop scamming people for money!!!!
I was in your Pittsburgh store ( south hills) on January 17th of this new year and I was treated extremely rude. You had 2 employees working the check out lines with about 25 people in line waiting... my boyfriend and I got in line and patiently waited our turns.
Your employees were turtle slooooooow and did not know what they were doing. When my boyfriend and I were next your employee working second register stopped doing register acted like she was too busy to help me and ignored me when I asked her to help us check out. We had 2 items!
It should have taken 2 minutes to check out. No.. your employee ignores when I ask who the manager is and says you could get back in line and I said so the lady before me gets checked out and all the sudden your employee turns her back away from me and…