Vivint

On Nov, 20,2022 my home was broken into by Cody Hanson who is a vivnt rep in Orlando fl. I had just purchased the new system and was told my home was safe and secure by the same person who the next day broke into my home and used it for a motel to have sex with a woman when he lives with his wife and child in the area.

I found out he had watched my home for activity the next day was aware that I would be out of town. He had a young 20 year old girl break in my house the eat my food used my home as a party hotel, He had installed the system so was aware of the passwaord however later I found out he had tampered with the system and

shut it off too have access cesss to the home I made the mistake of mentioning I would be out of town the next day. I was so violated and charge thousands for…

Hi my name is Franklin Hudson Phone#706-836-4309 I have had the home vivint alarm system for almost 2 years and have been very displeased (disappointed) with the amount of issues that I have had. Almost every month I have issues with my camera's being stuck, not being able to speak through my vivint app when someone is at the door.

In the last 4 days the thermostats are not working so the heat/air does not come on. I just had an issue that my air conditional/heat would not come on. 00 every time a heating/air technician comes out which I just did this morning.

The heating and air technician this morning checked everything and determined that it is the thermostats that causing the units not to work. About 6 months ago the exact same…

I have an alarm system which I love. I thought I would get an indoor camera to keep an eye on my elderly mother. I had it installed the first week of October and it quit recording the 18th of October.

I've called the customer help line several different times without any help. It still doesn't work/record. 00 out of my account. VERY UNSATISFIED!!!

I was told doing my sales presentation that I had 3 months to try the security system now when I call they telling me I can cancel but I have to pay for equipment! I was never told this information now I am stuck with it.

I want to cancel everything. When I got into contact with the sales rep he said he didn’t remember and told me he couldn’t help. This is awful to sale me a product under false pretenses!

Our door entry stopped working after 5 months. We've been told there's a known problem with the equipment, but Vivint refuses to send out a service employee to replace it without a $50 charge. We've been told we have to replace ourselves.

This is very poor customer service!

Have has this system since 4thif July 2022. At first seemed lije it was a fit for our family. System problems one month in. The panel wasn't updated. Ok, done. Thenanither problem can't recall this one. A few weeks ago YET ANOTHER UPDATE!!

NOW NOT ONE PERSON HAS ACCESS TO ANY SETTINGS IN PHONE APP. ITS BLANK!! WHAT??? YOU HAVE TO "SET UP DEVICES"??? WHAT??? I AM LAYIBG FOR A SERVICE WHICH TO MY UNDERSTANDING PEOPLE IN MY HOME ALSO HAVE ACCESS TO THIS SYSTEM AND THEY DONT!!!

I WANT A FIX OR I WILL TAKE FURTHER STEPS. HAD RING FOR MANY YEARS AND NEVER HAD THESE PROBLEMS. 3 MONTHS IN AND THIS IS RIDICULOUS!!!

I have three sensors that's not working. I have contacted Vivint more times than I care to mention. I have had three appointments in the last three weeks with no shows. I am an eighty year old man and can not fix it myself. I have looked into other security systems. If I don't her from you soon I will stop payment and go with another company.

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This is the most ripoff company. Even if you move and the equipment is paid off they won't let you get out of your contract. I have tried and tired. I cant even get into my account but they want me to pay $350 for canceling my account even though the equipment is paid off.

I you are going to be locked into for 60 months just know you have to live in the house or take all the equipment with you. you stuck. bad business. Be ware

Since day one I have had nothing but problems with Vivint security. I found out almost 2 months later after signing up and so-called installation that my installation was not even complete when I called in about one of my cameras not working.

So I was left unprotected thinking I was safe. They did credit me for 2 months but I still have ongoing problems viewing cameras while I'm at work even while I'm at home. I only see Gray at times. My cameras are constantly go offline.

I have to reboot my cameras almost every other day or at least three times a week. I have a Vivint Wi-Fi box so that is not the reason they tried blaming it on my spectrum wi-fi. A supervisor with a customer follow up reached out to me via email after I called in several times and said if I had any further issues to…

Poor customer service

Worst Company and Services ever. Ever since I got the Vivint Smart Home security system, the services have been poor and the customer service is even worst. I ended up having calls for over 2 hours on almost every interaction and kept getting transferred from one rep to the other.

From last 4 months I have been asking to cancel my services, but no one actions it and they keep saying that a Supervisor will get back. DO NOT EVER SUBSCRIBE TOTHEIR SERVICES, IT IS WORST! WASTE OF TIME, MONEY AND ENERGY!

The software sucks and is tardy slow. Doesn't give your realtime update when camera detects. Camera quality is poor.

Poor customer service, high pressure sales, faulty equipment have been my experience with this company. The salesmen come in the night after a long day of work when your most vulnerable with their high pressure sales tactics, then the installers follow immediately and get the equipment in, less likely to turn back at this point, boom your stuck!

Installers left my home around 12:30 AM. The equipment especially the cameras are not very reliable, constantly having to unplug and plug back in to get those to work, the reboot feature on the panel and app don't do anything, so

if your out of town and your cameras go out your screwed, the support people can't do anything for you if your not at home, kind of defeats the purpose of having cameras, don't you think? The first thing they want to do…

I strongly suggest everyone to stay away from Vivint

Regarding cancellation S-9529040 RR

This morning My Business received a Yelp Review which after investigation we found was posted by one of Vivint account managers . This past Wednesday , I called Vivint inquiring for service costs for my home , then , I see email later sent to me , and I decided to cancel .

On Thursday , I called for Cancellation , and had argument with your representative, after cancel complete , she hung up . She sent me email with cancellation confirmation, then , I replied Thank you . Email I sent to her had my signature with my Company Information . This morning I received a bad review on my business yelp .

After tighten all knots , we realized that review has been posted by Vivints Account Manager ( Kathy…

Research this company well before you choice to use, I didn’t and am paying the price, literally. Customer service is horrible, the equipment works about half the time, the salespersons are liars and cheats. The BBB rates this company with an F, they have multiple lawsuits for deceptive sales practices, on and on…… My Night Owl cameras which cost a 10th of the vivint cameras are far more dependable.

We were contacted by this company to replace our ADT service. They misrepresented themselves at 1st leading us to believe they were associated with ADT. Anyway, we were told that they would buyout our ADT contract. 4 months later they have not.

I submitted the final bill to them on September 29,2022 and as of October 6,2022, ADT withdrew the final amount of the contract buyout. Vivint has not responded to any emails. The customer service number is a joke. They give you the run around.

Sales tactics may be legal as their representative, Max, informed me I had 30 days to change my mind. Contract small print said only 3 days. ’ I have attempted to make a complaint on 3 separate occasions to Max supervisor.

But can’t get past the ‘loyalty’ department. Do not go with Vivint!

I have been waiting for a month for customer service to schedule an appointment for me.

I no longer want your services and everytime i try to cancel the service i get the run around. My air or heat is not working thanks to your system and when i asked if they can come take it out and reinstall my thermostat they told me no they cat the equipment is mine and that my account has been cancelled.

I literally told them that its hot in my house being a tho its 90degrees where i am they still did not care. How am i supposed to install my own thermostat back that makes absolutely no sense when i, not the one that changes it in the first place.

I will be suing you guys.

I was billed for a purchase of the new Pro Camera twice, and hit my checking account for over $600 and I received an alert from my bank at 5:00am that I negative balance and had to wait to address this at 8:00 am, no sleep and as of today no refund, I was told it take time UNACCEPTABLE, Vivint took it in a day and

I have to wait a week, I have to pay other bills. I deserve more than it’s causing me with sleepless nights, headaches, etc. POOR CUSTOMER SERVICE!!

Customer service has been horrible after the first year after getting the system. The thermostats never stayed connected and the panel and DVR would lose connection all the time. The motion detector was set for our small dogs but we had to turn it off since it constantly went off even though our dogs are under 20 lbs.

The glass break detectors would go off when they barked. We called to cancel when the contract was up only to be told they would upgrade the panel and cameras to fix our issues at no cost in order to keep our business.

The service tech showed up today and asked for payment of over $600 for the equipment so we told them to leave and we were cancelling the service since we were lied to yet again. Never again will I deal with this company.

I had appointment to get my alarm fixed and they had a 4 hour window. They confirmed the appointment by text the night before. So after waiting 4 hours and nobody showing up I called and found out that my technician called in and therefore they just didn’t send anyone at all.

At some point after I had been on hold trying to get an appointment as soon as possible at a time when someone would be home as they continued to try and schedule me for a time when we worked. I saw the email that I was sent 2 hours into my 4 hour window stating that they had rescheduled me for an appointment a week later which was also for a time when we will be at work which nobody asked if that time was even ok or not they just took it upon themselves to do it.

I’m over this company they can get someone to fix my…

The desk top computer that I have used for 5 years is now coming up un-registered. No problem the system sends me a 5 digit code to my old de-serviced phone. I see the notifcation but when I try to open it; it opens to the mobile app and there is no code that I can view.

I've tried for 2 days to get online and chat help to register my computer that should have never been listed as un-registered. On top of that when I call in to speak to your agent I have had 4 dropped calls and only 1 call back.

So I'm still waiting for help with my issue. CAN I GET SOME HELP HERE PLEASSSSSSE!!!!!

my experience with this company is horribly bad the technicians are also corrupt just like the customer service they sell my information it is supposed to be a security company they are not honest

I own a rental home in which my renters installed a Vivint security system. The renters are moving out, and Vivint broke a window in my rental home when they were removing their equipment. I contacted Vivint, and they will only deal with the renters on this claim since the renters have the account with them.

It is unacceptable that Vivant will not deal directly with me regarding the damage that Vivant did to the house that I own. I regret that I allowed these renters to install a Vivint system. In the future, I would not allow another renter to install a Vivint system.

Twice now I've had Viviny salespeople show up at my door and try to bully me. The first one told me " You're stupid if you stay with your current company" and today I was told that I'm "being rude" because I repeated "I'm not interested.

I'm happy with my current service". How do I get them to stop showing up at my door to verbally abuse me?

Unauthorized transaction taken out my account twice for a by out contact I didn't agree going forward with. Ongoing for almost two months giving the run around for a refund.

Worst experience w security company & I've dealt w many. I actually like Vivint products & was eager to install into my newly constructed home. It was a larger order- doorbell, 8 outdoor cameras 3-4 indoor cameras, 11 window sensors, 4 door sensors & misc additions.

My home is in Florida and currently I'm in Georgia. So I explained this to thoroughly to Vivint scheduler and appointment was set up for Monday, 8/15/22. Vivint informed me that it was ~10hr job so make sure I was present. No one showed.

So I call Vivint explaining that we flew to Florida, rented a hotel (since home in final stages of construction) & rented a car to be there for this appointment. I received the transcripted response of apology, reassurance that this rarely happens but tech has been out on Work Comp injury, I…

On Friday, August 12, 2022, between the hours of 3:30-4:30pm, two of your Vivint representatives came to my front door. One was a tall white male and the other a short white male. I state this because the short male said nothing.

Upfront, I will say that I have NOT ONE, BUT TWO NO SOLICITORS SIGNS posted on the upper glass portion of my storm door, displayed in plain view. The taller guy totally disregarded my posted signs and he did not knock on my front door, HE BANGED ON MY FRONT DOOR REPEATEDLY.

NOT ONLY DID HE BANG ON MY FRONT DOOR, HE REPEATEDLY RANG THE DOORBELL. ) My wife and I were resting at the time, and it startled us, we thought someone was trying to break into our house. I went to the front door and asked the tall guy what was his problem banging on my door and ringing my…

We asked the door to door salesman’s to not bother us at night and they would not stop badgering us!!! Very disrespectful and rude!! Any product that is sold door to door is a scam!

Horrible customer service. I called to cancel my account, they said to submit a form, I did right away. The guy never mentioned it takes 30 days told me it will take couple days. I got a charge on my card, he told me that it will get reimbursed once the account is cancelled.

It’s been 38 days and I got charged again. I called the girl told me it will take 30 days I told her it’s been 38 days. She told me not to worry it will all get reimbursed. Asked her when it will get cancelled I’m tired of being charged.

I asked to speak with the supervisor, she started laughing and told me they will say the same thing. Horrible! Never transferred me to a supervisor and just hung up! I will never again get vivint. Train your employees better.

THEIR EQUIPMENT DOES NOT WORK. NEITHER DOES THEIR CUSTOMER SERVICE. I PAY FOR A SYSTEM THAT IS FAULTY AND HAVE TRIED TO GET IT WORKING FOR A YEAR. CROOKS!

08/03/2022

To whom it may concern.

I would like to file a complaint against Vivint Home Security System. My door handle for Vivint stopped working. I called and I was sent a new one. The new one came with a label but required a code in order to return it. I called the company and explained the situation and requested a return label. I was told that one would be emailed but never received it. On August 2, 2022 I noticed that Vivint charged me for the old door product without an explanation or notice. I do not think it was fair. This is not the first time this happened. I was charged $500 without a notice. I don't think that Vivint should be going in customers' and charging without any warnings. It took days for them refund the money. I had to keep calling over and over. They caused many…

We requested to move our service to a new home in March, tech came out 3 times each time taking longer than 6 hours to install cameras. Last time he came out was May 2022. He left and never came back.

We are paying for a service we can’t even use.

Deception and lied to with faulty non working equipment.

Application is terrible what's the point of getting an expensive security system if I can't see what's going on around my house because the Application is always kicking me out or the screen is just black. Do not recommend.

I have been trying to get ahold of a manager for 4 days. No call back. I called back on the 5th day and I was told by the rep that it was going to be 20mins and he applied that what he is telling me is the same thing the manger was going to say.

I was okay with that so I'm on hold waiting so, after a minute Manny 9015681 answered with an attitude not knowing what I was going to say. I told him why do you have an attitude with me I'm not getting smart with anyone I just wanted to speak with a manger because I could not understand what the last person was telling me and

I needed straight answers because I have been getting the run around for days. You know I really thought that is company had it together and was a great company. Make sure that you do not get DIY kit because you will be…

Call and use the online chat but couldn't get any help with my notification going on in master bedroom. GAVE THEM 2 passwords neither was right and my husbasd out in field he can't check his email I told Steve G and Danilla that i can't get to him until 3 or 4 today but the panel still going off . If it can't get any better I can go back to ADT this is BS

Please do NOT do business or any form of transaction with this company. I was extremely disappointed with customer service regarding installation which was scheduled for 12-4 window. I drove 3 hrs to meet this appointment, called 30 mins before to see if there's a more specific time only to be informed "actually the technician called 20 minutes ago and we have to change to 4-8, because they drop a 6 hour camera installation on the tech".

Unbelievable after 2 hours of drir. Asked to spray the supervisor who and after a 10 min wait because as per the manager who is the receiver of my call, " well I work from home and j have to text around to see who's in".

Came the supervisor "Justin" who decided to hang up on me because I was Not accepting excuses. The bottom line is Vivint tech walk with…

m very disappointed with the service I receive from Vivint. Calling customer service can oftentimes be a joke. I am having the same problem again with my service going off-line. It disrupts things in my household. My doorbell doesn't work, the doorbell makes a loud buzzing sound, the microphone echos and makes a scratching sound, the cameras do not record continuously and more.

Customer service is sending someone out to fix the service at no charge. I appreciate that. 00 for a panel, RIDICULOUS. When I purchased the equipment it did not add up to such a ridiculous amount. 06. When I asked Vivint customer service for a breakdown I was transferred to Citizen who said they do not have the information it must be given through Vivint.

Vivint customer service has dropped/hung up on me twice…

Is this a legit company? Really? or some kind of tax write off? I am just grateful as hell that I finally decided I didn't want to sign up for it because I didn't need it. Just trying to cancel my account has been a nightmare!

First trying for a week to actually reach a real person amidst all the dead phone numbers, transfers and hang ups or dropped calls before my trial period ran out was nerve wracking, then when I DID reach someone, she argued with me on what my contract said trying to tell me it was a 3 day trial period instead of a 30 days and

she said it was a 5 year contract Id be paying instead of 2 years. THEN I couldn't get ahold of the technicians or sales rep to prove my contract. After many more dropped calls, false phone numbers and dead ends, I finally got a worker to…

I have 2 cameras that have been offline for approximately 3 weeks. I called and vivint said it was the bridge to the cameras. I received the parts and vivint said it will be a month until someone can come to replace.

That means I will be without cameras, which jeopardizes my security for almost 3 months. This is unacceptable. I didn't have this problem getting the cameras installed as I paid over $2000 dollars upfront for the system. This is bad business to the thousandth power

Our account was on suspension due to Tornado Damage to the house in December. We moved back into the house and I called today to re-activate the service. It took 24 minutes of being transferred and put on hold several times, and the service is still not re-activated.

It should not take 24 minutes on the phone for a simple request to re-activate service (no new equipment needed, no new address, no new billing information). It just needed to be re-activated. I should not have to spend 24 minutes on the phone, and then be told it has to be processed and will take several days. Thanks

I dealt with the most inconsiderate sales person I've ever met. Vivint, you have hired someone to represent your company that does not respect others. He did not respect the "No Soliciting" sign that is clearly visible on my door, he did not take no for an answer after being told repeatedly that we were not interested and lastly, he had the nerve to ask for water. When he was told no, he then asked for Gatorade and expressed that it was hot outside.

If his goal was to aggrevate me, it worked. And because of his lack of professionalism, I will never be a customer and will be sure to spread the word for others to beware.

I was offended by a punk-ass Vivint door-to-door solicitor who engaged me in conversation and wouldn't leave my property when asked kindly to do so. Said employee ignored and disregarded a no-soliciting sign posted on the front porch of my home.

" At that point, I raised my voice and told him he was on my property and that I insist that he get the fuck off my property immediately. He didn't answer when I asked for his name. A few minutes later, when passing in front of my home he said in a disrespectful tone of voice that his name was on his name badge.

I told him his name was turned the wrong way while he was…

On three seperate occassions, 2 different salesman have been in my neighborhood and came to my door. On all 3 occassions, the salesman were asked to leave my property in which they continued knocking on my door. I have a dog that is aggressive toward anyone near the front door.

I went to the window on 2 occassions and asked for the 1st salesman to leave my porch. He proceeded to try to talk to me through the window about nonsense and yard ornaments I have. I advised him that I already have a smart home to include cameras, doorbell, video, lights, and motion sensors.

He advised me that he "could see that, but he really wanted to talk to me" and I asked him to please leave. THE SAME NIGHT, he returned to disturb me and my dog after 8pm. This is unacceptable to me, especially after already…

A tech has been out here twice. The first time a tilt sensor was installed it set off two false alarms. A tech came back out and 'replaced' it. He never even connected. I have had a tech out here twice and then someone came out today who asked me how I was liking Vivint and I was very honest with him and told him it's the worst customer service I have experienced. Worse than Comcast.

Why should you take money from my account every month but not give me what I paid for? How is that fair? You don't care about me. I had surgery, I cant physically get around. Yet you ask me to get on a LADDER and read off some number?

I can't do that so you take advantage of me and try and charge me $120. Then $49 THEN you try and negotiate to $24. You are taking my money every month without giving me the…

New cameras came out and we tried to add 3 more and they wouldn’t work. They said if I added to new cameras there would be spotty service and wouldn’t allow us any credit on old cameras on new ones.

Would not recommend I have ADT at my store and I am gonna get it here too. Always been skipping video footage and never informed us that we were over the limit on DVR and now new cameras won’t work with them and I have to buy new ones with no credit.

They are a joke and I will be glad to pay some other service who won’t lie to me just to get me signed up.

We signed up with Vivint Nov-21. We purchased three outside cameras and within a year, two out of three are no longer online. I called our salesperson, but he did not take my call. I tried texting and nothing. I finally got ahold of customer service and they wanted me to unplug the offline cameras from the power source.

One power source is in the garage, which was easy to get to. I unplugged/plugged the power source and clearly you could see it was not getting power. The service rep asked me to repeat steps in the attic. Nope! 00.

I ask for help to try and keep my services I am starting to get bids on a new system over a week no one care enough to call. This is horrible made a big mistake trusting you to keep your word and to stay professional.

Your errors cause the problem. L

After being a 20+ year customer of what became ADT, my wife and I moved. I decided to switch from ADT to Vivint for our new home. Mistake.

We started our service in September 2021. Either in late September or October, I made my first call about the Vivint Thermostat. Because it failed to recognize my wife was home when I left. So when I left home, the thermostat was reset to a colder temperature. I called Vivint, spoke to a tech, and reset the thermostat. That didn't fix the problem. Because I also missed a feature I had with my Honeywell thermostat at the old home, I ended up replacing the Vivint thermostat with a Honeywell.

I called Vivint to return the thermostat and spoke with someone who said I'd be getting a return shipping label to return the thermostat, but it might take a month…