Vivint

I was charged for service that I never received due to called on July 13th, and canceled on same day before installation. I've been giving the run around for my money to be back in my account. I've been told by 6 different representatives that my money was refunded back on my card. They lied.

00 dollars a month. This last year has been a nightmare!

First last winter the thermostat quit and at first they said it would be replaced but then when the repairman came out he said he had fixed it and left. Now you have to understand that last winter was really cold(15 degrees with a lower wind chill factor) It quit that night again and I was told that they could not back for three days and they were sorry, really!

They cut back on their repairmen in the winter and could do nothing sooner. I was without heat for three days except for a heater my neighbor let me use, can you believe that! I will pay for for this month but no more because I will not be living here, then I was told I owed four more months until it was 5yrs.

even tho I'm not living here and my house is sold! I was told…

I have never had customer service as bad as this company. I became a customer two years ago. Make an appt in April to have my service transferred June 25 and they canceled 3 MINUTES BEFORE and I still do not have an appt.

I am getting nowhere with customer service but they make me pay my bill. I have no system in my house now. I am in shock. A travesty.

00 dollars . the following day December 9 I cancel the services, the custumer service person told me that with in 7 days I will get my refund back to my credit card. 2 months past and no refund was submitted, I contact my credit card, and they told me that their is no refund from Vivint company.

I cantact the custumer services several times and they are telling me that I will get within few days, 6 moths later stil no refund I contact the customer services 15 times and i always need to tell them the story every time it look s like they never write any comments about my issue on the computer.

the last time I tell them that I need a physical check because they are failed to send the check. thank you

I and my family are very unhappy with the services that were (Not) provided to us in a professional manner. 1. Services were not installed on 1st day promised, due to the technicians trying to install several houses on our block in a quick amount of time, which left us with a partial install and a promise to come back and finish up on another date. 2.

The second service date was a second botched date due to the technician not having a converter to make the cameras work. 3. Service Camera was put in but still not working. Technician overloaded the internet router by unplugging it and blew the box by accident.

we had to call ATT U verse to fix the problem the next day. this left my household with out cable or the internet for the night. 4. I called to Cancel Services due to incomplete…

I specifically have a no soliciting sign on my door for solicitors. Your representatives do not hesitate to bother us. We have never asked for, want, or need your service. Today, in attempt to circumvent the posting on my door the person offered to "buy" my security contract!

I had to tell him several times to get off my property. Wonder why no one in our area has vivint?! To top all, I'm disabled and it's difficult to get to the door! Hoping you stop this tactic with your salesmen.

To Whom Every This Concerns,

I am a loyal customer. I just had 3 major surgeries and had to move in with my daughter and because I was in a contact with your company I transferred my alarm system to my daughter's home which was almost 2 years ago. After my last surgery was completed and I could live alone again. Mind you I was still paying my montly payments. I moved into my apartment. I could not remember my password so I went without service from Dec. 1, 2017 through March 10, 2018 but during this time I called your office at least 4 times ask begged for help with is matters.

Mind you your company was sttill debiting my bank account that you refused to to provide services for because I could not remember my password.

1. I asked if you could sent a technician to install and verifiy who…

I just cancelled my service with your company due to a better offer from another company. And if I ever had any idea of coming back to Vivint it was squashed by the female account manager I spoke with about what I could do with the equipment!

She was completely rude, nasty and very arrogant!! I will let all of my neighbors know about your unbelievable attitude when cancelling service.. I do hope this gets to someone that cares about your company..

Almost a year ago I signed up for service on Feb 21,2017 but then after hearing a lot of complaints from other customers I decided to cancel the install n asked for my refund. Today is Jan 15, 2018 n I’ve yet to receive my refund.

I called customer service on numerous occasions just to be transferred n transferred over n over again. I was promised a check would be mailed but no check was ever mailed. I spoke again with customer service n my refund was sent to a Visa card that was not mine.

I used a MasterCard to pay the deposit n have proof. The company is now telling me accts payable has to open a case. I spent 2 hours on the phone today, transferred 5x and still no resolution. This company is horrible!!!!!

I also have emails of proof that my card was charged and a Visa card which is…

This is the 3rd appointment that Vivint didn't show up for. I am paying for a system that has had problems since day one and each time it is a fiasco to get the issues resolved. I knew when the installer/tech cm out to install and he told me he couldn't put the cameras on my home I should have told him I didn't want the service.

I will NEVER recommend Vivint to anyone. If I could give a rating of zero stars I would. Unfortunately you have to give at least one.

Today, 01/10/2018 on the phone with four people at different Vivint department's. 00 Plus tax to repair this item. Nothing happens Vivint just keeps blowing me off telling me that someone will contact me in five business days. It's been more than a month now.

Smart Drive still not working still no callback from Vivint. Thanks Vivint great customer service

The vivint gives back program connected with the National Autism association is not being honored. I contacted the person in charge of this program Kevin Meechum several time since April 2017. He keeps saying that they are waiting on my sales rep to call back.

I have a 7 year old autistic son. If someone from corporate can call me to discuss. 2163754091

The installer never finished. Had to kick him out at 7, after 8 hours, because we closed at 5. He never came back. Left a mess everywhere. No system. Destroyed old system, which we will be charged for by previous security company.

Sat on hold for over 2 hours thru various phone calls to customer service to get someone to come back out and finish the installation. Was promised an installer today at 10, another no-show. Since we are brand new customers, this isn't looking very good.

I have had my service May 29th of 2017 have not had anything but constant one problem after another, as of today my side camera of my house is offline telling me it may be 2 to 3 weeks before someone can take care of that problem not able to get clips from each camera separately without getting clip from each and every camera I am very dissatisfied with this service

besides the fact that the security system works intermittently at best, a smoke detector continued failing with other devices. a tech did come out and replace the bad device some months ago. i just received a call from a gentleman representing Vivint demanding payment for a smoke detector. no bills, no notices.

he informed me that Vivint policy is to call customers 24hrs after a bill is generated to demand payment. ill not be paying for the smoke detector. was just told that they cant find any tracking info for the bad smoke detector.

don't remember much about it apparently it was mailed to me in august. i vaguely remember replacing it but not much else. if i was supposed to mail it back i did. if you persist with these collection tactics i will be forced to respond. please figure this out…

We have had our Vivint alarm system for several years now and have had issues almost non-stop. Despite numerous technicians having been sent to our house, we are still experiencing problems. For the amount of money I am paying every month, this is completely unacceptable.

99 for services we are not getting. My wife recently reported our most recent problems with the system (inoperable cameras) and was informed there is now a charge for visits. If our problems are not resolved on this visit, we will be canceling our service with Vivint.

We have already turned several friends /…

For 3 yr and 3 mo now we have had a system that doesn't work properly. The escalated tech support tested and confirmed the problem is with their own equipment yet nothing has been fixed. We have spent hours and hours on the phone and here in our home with them.

On top of that we have paid the max subscription with no credit for service not working. We have reached out to higher ups with no resolution. They take our money but don't provide the service promised. Even the techs state that someone more experienced needs to be here instead of them.

I don't know what has happened to Vivint but they used to care about customer service. That's obvious it isn't the case anymore! Very disappointing.

I found some additional contact numbers for Vivint if they will help anyone.

Fax number: 801.377.4116 Canadian service: 403.476.9572 Canada headquarters: 1602 3rd Ave. S, Lethbridge, AB T1J0L2

I am fairly happy with my vivint account. After about three years of owning my own home I finally decided to install an alarm system.