Vivint

Quoted me one price, charged me another. When we tried to fix it, we got the run-around from their customer services. After 3 weeks and hours on the phone, we gave up and deactivated their system. Now they refuse to acknowledge cancellation of service because they say we owe them money (but they never corrected their overcharging us).

Young man named Blake came to my door at 8pm. I greeted him and said - I know you're selling something and honestly I'm not interested in anything right now. Also, I'm entertaining company. I should have just closed the door in his face - unfortunately for me I have better manners than that.

He continued - do you know Diana down on the corner - are you the homeowner - just very intrusive. Then when I said I'm really not interested - he turned while I was speaking and walked away!! So unbelievably rude, inconsiderate, and intrusive.

In the past I've actually considered looking into Vivint - but not via door to door sales. I will NEVER EVER consider them again!! NEVER!!

As of today my cameras are still not functioning, this has been going on for months. I'm very disappointed and upset about the service I have been receiving. No one is willing to assist with fixing the issues, however they are continuing to take monthly payments.

My equipment is not working. I have spoke with numerous individuals and no one has dispatched the Technician out to my house. The loyalty department is telling us one thing and nothing. Today I spoke with Travis G. he stated to me my work order was closed again, without my knowledge.

Now this is the 4th work order that was cancelled. Do you even care about the customer? He assurance me that a Tech would be out today and now Paula is telling me it will be July 7th . I will be reporting Vivint to the Better Business Bureau.

My…

Mr Cooper, Good day. I am Marcia Williams and I have a problem with your company that I joined 5 years 1 month and 3 days ago. After 3 yrs I asked that the system be disconnected. I was told it couldn't be until the contract ends. 90.

The contract ended on May 23, 2021. I did all I was asked to do, and was told it would be done in 30 days and there would be no cost. It's now 33 days and a monthly payment has been deducted from my acct.

I feel like I am being forced to keep a system I no longer need and that my acct is being hijacked. I feel like a hostage to vivint. Please have this matter resolved at the earliest possible time. I have spoken to almost everyone in the company and no action.

I now have no choice but to reach out to you. Anticipate hearing from you.

I am completely frustrated by your sales representative, Chad. He came to our home a week ago Wednesday and although he talked of the benefits to your security system and the superiority of the security system he also was extremely high pressure.

We did agree to buy from him and he immediately had a tech come in to install a portion of the system but the tech installed the complete order that evening, which delayed us having dinner until 10 PM. Chad had advised us that he would return the following day to advise us how to use the system and program it into Alexa and the app on our phones.

It’s been 10 days now with multiple promises to return but he never shows up and we have wasted hours on waiting for him. Your security system may be state of the art but your sales people leave much to…

i will get out this contract for false miss lead there tech are not up to my standard i have call 10 time at at least for system alarm set it self not me , camara ,apps i change my password they want to use old password this is crazy it is not color this fact keep your family safe all people all love all colors

A customer for over a decade and cancelled service on April 26th, moved April 28th, paid through May 4th. Repeated harassing calls and texts from the company that we have an account that is delinquent. It isn't, we call, we explain, we provided proof with phone records and email of the cancellation and each representative said they will resolve and calls/texts will cease - they have not.

Each day is another call to the same departments with the same explanation and no resolution. I've asked for a manager or anyone in authority to remove the account and any faux charges. No one will transfer me - all have assured me it is resolved, and it never is.

I tried calling corporate and can't get to the management. Their services and products are expensive but good, and if you are an active…

This company is the worst experience I had. There is no way you can sale security equipment & have the unprofessional deceiving service. There is an issue with my service a technician came out to my home & verified what was wrong & your customer service even contacted the technician by email & still denies the issue.

I am so frustrated & disgusted with the behavior of this issue that needs reduction. FOR 2 years we have paid this company and had no sensors on our windows or doors and it was verified. Now we ask for them and no credit and we have to pay all this money it's a bunch of confusion of would not this company to Noone the other security companies that has been doing it for years are better at it and

Vivinr needs to get it together. So disappointed and angry with the lack of…

Nothing has been good. I was lied to from the beginning. The door to door saleperson told me 2 year contract and then rushed us through the process. We shortly after realized we signed on for about 5 years. But vivint told us there was nothing they were willing to do.

We then dealt with poor customer service and spotty connections for over 2 years after and they were never willing to do anything for us. Anytime we called it was rude people who didn't care about us at all. They don't care that they lied and they don't care that they are screwing over thousands of people.

I would never ever recommend them to my worst enemy. My parents had them first and they even were told if they referred us that they would get some money back and stuff but when we got our system hooked up my parents…

One of your employees knocked on my door just now. I opened the door, saw the uniform, and immediately told him I wasn't interested and that I was busy. He kept pushing for when he should be back, I told him never to come back.

He started to catch an attitude with me. I asked for his name, then saw his badge. " He used a smart-assed tone in his reply, and I had to aggressively tell him to leave my porch twice before he slowly walked away, running his mouth until he turned the corner.

What do I need to do to insure that your employees do not step foot on my porch again? I am upset here, and had your employee left when I told him to go, I wouldn't be.

00 late fee each month for something that was paid on time. I will never refer anyone else to Vivint. When you call to speak with a supervisor the CSR refuse to transfer the call to a supervisor. I think the company is a rip-off.

I will be glad when we are done paying for the system. If I had know I would these many problems I would have stayed with ADT. This was the biggest mistake that I’ve ever made.

This company takes advantage of Elderly ! Customer service is awful!!! They took advantage of my parents and wont cancel the service until they pay a ridiculous amount of money!!!

Keep getting charged for monitoring even after i moved out of my former residence 10 monthes ago. Now 10 monthes of monitoring fees (due to bills going to my former address ) went to collections and they want me to pay $ 1,748.26 !!! Do not sign with VIVINT ever !!

A salesman came to my residence and told me since I was a loyal, long time Vivint customer, I was going to be rewarded with an upgraded system, after agreeing to everything he wanted to do never, informing me that it was going to cost me over $2000, I assumed, because of the way he pitched it, I was getting upgraded, because I had and old system, until it was all said and done, which I reluctantly agreed to, and him telling me I was going to keep everything that I already had installed plus a new panel, outdoor cameras, a doorbell camera and a Nest thermostat.

The installer showed up at like 8:00 PM and drilled holes on my walls and left sawdust and a mess everywhere he worked, and didn’t clean any of it up, he left at like 11 pm. The Nest was not compatible with my old AC system and I…

We send an email with all the information a vivint representative told us was needed to cancel our month to month account. 3 days later we received an email verifying they received our request. A month later they tried to bill us. I called vivint.

Representative said yes the account was closed and apologized. May 2 days ago I called again and was again told the same thing, account is closed. Yes an online chat today said our account is still active. The online chat went from saying they were with the billing department to they were only technical support once I stated the problem.

For over a month, my Vivint smart home doorbell and camera have been malfunctioning. Each time I tried to call, the prolonged wait time caused me to hang up. I finally got through on 5/4 & was on the line with a rep for 45 minutes.

After many diagnostic exercises, the camera & doorbell were reset to factory defaults. The problems continued. I made another three calls before talking to someone again on 5/11. More diagnostics, no improvement, & on 5/12 a repair work order was issued for a service call today between 12 & 4 pm.

No technician by 5:15, so I called & was told the work order was canceled. I did not cancel it. ) would call me back in about 10 minutes. Over one hour later, no call.

I have contacted Vivint several times about a camera issue and bad battery on main panel. I was on line 1st time an hour and 40 min unloading the camera and loading it back on going inside to the panel and outside to the camera and still didn't work.

The battery issue still wasn't fixed either. My power went out for 2 hours and the panel went dead so I had no security. They called the next week and I was on the phone another 35 minutes but they got the cameras working and wanted me to take the front panel off and look at the battery.

I could not get the screw loose on top and neither could my husband and they said they couldn't send someone out until I opened it so they could see if something wrong with the battery. I said this happened couple years ago and they came out and replaced it…

I cancelled my services on March 31st via email as prompted by Customer Service. I called on April 30th to follow up and was told that my service was still active. I will not be paying this bill and look forward to a zero balance and account closed letter.

This practice seems fraudulent to me and hope that I do not receive any further notifications from Vivint. I am totally disgusted with this company and will tell everyone I know about your services or lack of. Timothy Brown

I purchased Vivint system in January 2021. 99 a month. 99. 00 and admitted the mistake. Today I called, because after the past issues with their billing, I can’t trust them to do an automatic payment. 99. 99 that is not what I agreed to.

99 that I agreed to or you will no longer receive another payment for me. 99 and that’s what it will remain. I informed him they will not receive one more payment from me ever again disconnect the service. When I called them back in March I told them to disconnect the service because I was so unhappy with the service I was getting.

So they pacified me gave me my $15 off and then up the bill to $45 a month. Your company will not now nor ever receive another payment from me. I want this disconnected and there better not be one thing on my credit bureau…

Services were switched to my name back in September. The previous account holder was still being billed as well as me. Both of our accounts were transferred to collections. The previous account holder should have not been billed as the account was transferred to my name.

I paid the billed and all my receipts went to her email and they keep calling her. The money was applied to a different account and not mine. My services are still not active. I spoke with someone and it was supposed to be fixed as a priority and my services are still inactive.

I am very upset about this. I have called numerous of times and all they say is it is being fixed. No one has contacted me instead they keep contacting the previous account holder

00 and now I have no money and I literally can’t get anyone m the phone that I can understand or even know what there talking about and they both hung up on me because they couldn’t answer my question. The customer service has become a absolute joke.

And now they have pulled out all my money in my account and I can’t get anyone to help me been on phone for 5 hrs total with only 30 min of that was taking to a live person. I’m beyond what to do but file at the BBB and talk to my brother who is an attorney to move forward with legal actions.

There a pandemic and vivint will just withdrawal all your money and then know what to communicate for refund.

Need immediately help taking back over control of my home security system. Matthew Babb needs to be OFF the account completely. Please contact me back. I cannot access my security system. It is not safe and your customer support is not educated in these systems and very unprofessional. Please contact me ASAP

Equipment does not work never has people will not come out they always say they gonna get you an appointment never call back then they sent some shade tree guy to install the system and put holes in the wall and still was saying he couldn't get it to work but talked to someone while he was there and said that the problem should clear up ..never cleared up I have called several times about the and nothing

” He knocked on our door asking about our camera system. And soo then we made conversations cause we were interested. And soo then he made his way to come into our home, without asking. He didn’t not even have a Business card or anything.

He tried to convince us to get the camera systems. And we repeatedly told him we were ready, and to just give us his contact information. But he just insisted on asking our information and SSN. As we told him that we aren’t going to give him our information, he just packed his stuff, and left in such a BAD MANNER.

I do not understand what is wrong with him.

Vivant installation at my home was very poor. The system was removed with in a five day period due to non- completion of installation and non-responsiveness of complaints to customer service. 00 taken from my account has not been returned.

Customer Service had equipment pull from my home , however we have not heard form anyone on our refund. We had over nine phone call to service center with at least 45 minute to 1 hour wait, per call and nothing was never resolved. e.

as to appropriate location for security items ). If this is not resolved the complaint and full reporting will escalate.

My neighbors Vivint alarm beeps 6 times every 30 seconds. I can hear it through the wall. Every 30 seconds ALL DAY LONG! This is more than a nuisance.

Talked with Vivint in October on installing a doorbell camera and troubleshoot my panel because I'm experiencing a delay in the services. They scheduled me for an appt on Nov. 11th to which no one showed. I contacted Vivint after being home all day and they stated "Oh yes, so there's an emergency and the person will not be there today.

They then rescheduled me for an appt "TWO WEEKS" later. I told them that was too long to wait for someone to come and install a camera. They stated that they would escalate the appt and someone would call me to reschedule before Nov. 23rd.

Received no call to escalate the appt and today Nov. 22nd someone shows up to my home without notice. So apparently they escalated my appt one day earlier and didn't bother to contact "Me" to see if I'd be available.

So…

I had a rep approach my home because of it's location. I kept telling the rep i wasn't interested, but he broke me down with frustration. Had it installed, had several problems with it before it was even fully installed and it has been that way since.

Tried to get it cancelled but kept getting told they would fix it. They pushed it out so far, that now i'm stuck with this equipment that's never worked correctly. i would never recommend this company.

I need re finished camera Since you dont mine no more My one camera quit working Your agen t told me o the phone there would sent me one So I waited for it to come and I called about. To find out no shipment Because I need a tech to come out I had a tech put when the other camera quit And he if the other quits Could sent me one Well no one understands So

with poor understanding I dont have time to deal with this issue So if cant I will stop your service or report you

Tried calling Vivint today to report a false alarm. Went through the correct prompts. Waited on hold for 20 minutes before someone answered the phone. In the meantime the fire department was despatch to my home. (Had a contractor in my home doing work.

) Because of the hold time I now will be billed a false response fee. Spoke with a manager at Vivint name Tanner who was no help at all. Not happy with Vivint at all. Please address this as soon as possible.

My phone number is on file. Thank you.

We have been trying to get our vivint account disconnected since July of this year, Initially, we were not asked to send in a email requesting disconnection of our account. Subsequently, in August our account was drafted the monitoring fee. Another call was placed to Vivint requesting disconnection someone name Michael made my wife feel like she was the victim instead of assisting. He did however tell her that she must send an email for service interruption. Frustrated with the process my wife asked me to intervene.

Within the last two days I have spoken with someone name Simon and Kelly. Allegedly Kelly has the authority to terminated the monthly charge to my Amex card if I would comply with the request for a email. I emailed Kelly and believed the matter was resolved until a received…

Very expensive, very difficult to cancel, no one returns your calls, nasty phone representatives.

I literally had to scream at this guy to get him to leave me alone. Super weird experience. He used my first name and tried to convince me that the Home Owner Association approved him putting a free camera on my house.

I checked with them and they have NOT given them permission or my name or address. They are reporting it to the police as we live in a “No Solicitation Neighborhood”. Super weirded out by the video of him basically casing out my house before he approached me as I stood in my back side yard.

#Vivant is this how you teach your people to make sales?

Vivint,,,,

So i have been trying to get someone from vivint to give me a straight answer on what going on with me account. I was told so many lies by your company and now i am not sure if your company is legit. I feel cheated by you. I was told when i initially signed up by your employee that i was in a contract of two years. Then i called 2 years later to cancel my policy and was told that i am in a 7 years contract which does not make any sense to me, then I was told I was in a 3 year contract, then called another time then I was in a 2 years contract….Which one is it VIVINT???????????? LIARS I WILL CALL BETTER BUSINESS BUREAU AND TELL THEM YOU ARE RUNNING A SCAM.. I CAN’T EVEN IMAGINE THAT I REFERRED PEOPLE TO YOUR COMPANY. WHILE YOU GUYS ARE RUNNING SCAM then this year 2019 i was able…

, who cursed me, threatened and dared me to call the police on him because “he was a white man”. I heard a knock at my door so I looked out of my kitchen window and saw what I thought was my daughters car so I immediately went to the door and

opened it only to find a white gentleman standing on my porch who looked every bit of a sales person. Even though there are signs posted all over the development where I live that soliciting is prohibited we get sales persons very often.

I told him “no thank you” and I shut my door. After closing my door, I could hear him from inside my home yelling and cursing. I then open my door and told him to get off of my…

I was told to leave all my old equipment at apartment and to upgrade but was lied to about certain fees . . They don’t try to keep a customer. Some are not very nice some are but they aren’t understanding.

I have been ran off of two jobs because of your stocking temp service.Tell them to leave me alone.

19. 19 after attempting to view cameras on my iphone. I called Vivint customer service and spoke with Gail who after one attempt to reboot my system informed me that I had a problem with my internet and that I needed to call my internet carrier regarding this.

This lady had no intention of helping me & seemed very bored to be quite frank. I told her nevermind, I would just wait and that maybe miraculously the service might return to online... I decided I would call back the following day.

The following day I called back and spoke with Carson ID#66209507. When I explained my issue Carson informed me that Gail had provided inaccurate customer service and that he would forward a complaint (do not…

This is the worse contract to get in you can not get out of your contract they tell you that you sign up for 2yrs and to find out it's 3 yrs I called them a month before there 3 yr contract was up stateinh I no longer wanted the services the lady was so nice she told me it was taken care of I believe her but Feb and March they took my money my daughter and I called they apolize said it would be taken care off but

this morning they took another payment I believe they has a scam going on and they are getting away with it don't take a liken to them talking nice to you it's there way of pulling your legs 3 of my frienfs told me after I had sign up with them that it was a bad decision it was the worse contract to get out of

Called about moving a system to new home. Was not satisfied with answer. Customer service rep says she spoke to supervisor .... I ask to speak to supervisor, was put on hold. Waited 7 minutes then line was disconnected. 2nd vall today. 19

We have been a customer for quite awhile. I called your service number a couple of months ago, about a couple of issues. They would not put us on a list for service, they wanted to talk about issues and sending me equipment for repairs.

I will not do repairs to existing equipment. If you don’t want to send a service rep you can cancel our account. I’ve had others approach us to change providers. If I don’t hear from you soon, I will again contact you to cancel our service.

Rick McWhorter 909 Cleveland Sinclair Wyo. 82334 (307-710-3282)

A sensor on my garage door went out in JANURARY of 2018. I called Vivint and was told that since it was part of another company, they wouldn’t replace it. Now, mind you, they didn't mind using it to save money when they installed my system, but okay.

I was told that corporate would have to approve its replacement and they would get back to me. Time passed and i forgot about it until JULY of 2018. I called back and was told that the replacement part was approved and it was shipped two weeks prior. No call from Vivint.

Fast forward, it’s now NOVEMBER 28th of 2018 and still no sensor. 00 credit for my inconvenience. They have no regard for you, your family’s safety, or customer satisfaction. When my service is up, I will go with another service altogether. 00 dollars a month.

I canceled my service due to selling my home, I contracted VIVIANT to come and remove my system which I purchased outright without a contract and sent my cancellation notice to the correct department. On December 20th, 2017, my bank account was charged without my authorization and everyday I call and still can’t get it corrected or my money back for services not rendered and now get collection calls.

I have never experienced such service in my life. Every time I talk to someone they assure my they can fix it, the next day it’s all wrong! Don’t ever trust this company!!!!

Hello, I want to share how disappointed I am in your service. I have had the system for several years. It is often NOT working. I work long days, gone at least 12 hours. I do not like having to have servicemen come ‘fix’ the system.

I live alone so trying to schedule someone to come is difficult. I should not need to have them come so often. The last time I had it ‘fixed’ it worked one week. That was several months ago. I had called before to discontinue the service, [I agreed to continue with Vivint a little longer] and I was never told that I was on contract for another 3 years.

I just got of the phone with a representative and he told me I am ‘stuck’ [my words] with you guys for 3 more years. He tells me he can send someone to ‘fix’ it and he won’t charge me.

SINCE when should I be…

Stay away once you get into a contract they will make you pay the balance of if even if your services stop working. I've been trying to get out of contract for two years and they telling me I have to pay them for the equipment The garage open on its own, i have 3 false alarms that vivant didn't see on there end, and

the thermostats are no good didn't help cool my home. They keep sending me parts to me in the mail so that i have to install.

My compllaint is one, I was told that I had signed a contract till 2021. This was over two months ago. I asked for a copy of the contract and as of today 10/10/2018 I have still not received it.

I have asked that someone tell me how to fix or someone come repair my door that says low battery. We have replaced the batteries several times and it still says low battery. Now it says the camera is off line, I have rebooted the panel now it says to reboot the router I am out of state this is a problem.

I want to cancel service and they say I have to pay contract till 2021. Again show me the contract.

I was charged for service that I never received due to called on July 13th, and canceled on same day before installation. I've been giving the run around for my money to be back in my account. I've been told by 6 different representatives that my money was refunded back on my card. They lied.

00 dollars a month. This last year has been a nightmare!

First last winter the thermostat quit and at first they said it would be replaced but then when the repairman came out he said he had fixed it and left. Now you have to understand that last winter was really cold(15 degrees with a lower wind chill factor) It quit that night again and I was told that they could not back for three days and they were sorry, really!

They cut back on their repairmen in the winter and could do nothing sooner. I was without heat for three days except for a heater my neighbor let me use, can you believe that! I will pay for for this month but no more because I will not be living here, then I was told I owed four more months until it was 5yrs.

even tho I'm not living here and my house is sold! I was told…

I have never had customer service as bad as this company. I became a customer two years ago. Make an appt in April to have my service transferred June 25 and they canceled 3 MINUTES BEFORE and I still do not have an appt.

I am getting nowhere with customer service but they make me pay my bill. I have no system in my house now. I am in shock. A travesty.

00 dollars . the following day December 9 I cancel the services, the custumer service person told me that with in 7 days I will get my refund back to my credit card. 2 months past and no refund was submitted, I contact my credit card, and they told me that their is no refund from Vivint company.

I cantact the custumer services several times and they are telling me that I will get within few days, 6 moths later stil no refund I contact the customer services 15 times and i always need to tell them the story every time it look s like they never write any comments about my issue on the computer.

the last time I tell them that I need a physical check because they are failed to send the check. thank you