Vodacom

One day my internet stopped working. After being in contact with Vodacom I was initially told it is not Vodacom but that the error is with the company supplying the internet through Vodacom to us. After it still not being restored and re contacting Vodacom, it came out that my contract got canceled as Vodacom thought I requested a cancellation, which i never did.

Yet again after numerous phone calls with Vodacom they first ensured me it will be rectified ASAP via a cancellation reversal. When that did not happen and I phoned them again I had to resign a new contract and send through all my personal documentation to open up a new contract with them.

I was then told it can take up to 5 working days before the matter is resolved. Currently still waiting on Vodacom to fix the matter and…

I took out a new contract for the Samsung S21 with a free tablet as part of the deal which I have not received. I have contacted the Samsung Promotions department numerous times and was told that there is a backlog and was promised that it will take 7 days. It is now almost 5 weeks and was told today that it will take another 30 days. It is totally unacceptable. I am upholding my part of the contract but between Vodacom and Samsung you are not doing the same. the IMEI number is 352755851241482/01.

When I contact Vodacom, I am told it is a Samsung issue, when I contact Samsung, I am told it is a Vodacom issue. My contract is with Vodacom and I ask that you assist me in this regard. Alternatively, please arrange for the contract to be cancelled.

Good day

My name is Dineo Seshwene I have a contract with Vodacom which I have been trying to cancel since November 2021 for it not to be renewed however I have been sent through to a virtual assistant which is a useless service because to date this contract is still active and to make matters worse they have sent through the account to pre legal department now it’s affecting my credit score. Even when a consultant would call me to renew I have been saying no please cancel this as I have other financial commitments what makes me so unsatisfied with Vodacom services is that I have not been getting any data for the sim card in question (064 904 7412) which according to me is proof that the service is cancelled but no it wasn’t and it took Vodacom over 4 months to get back to me with regards…

I phoned your cancellation department 082 1958 on the 17th February tat 13.21 o cancel a sim contract. 064 9082414 That was coming to completion on the 26th March i spoke to a gentleman that spent 10 minutes trying to get me to upgrade the contract. I felt harassed and finding out itoday hat he did not fulfil my wishes want the call assessed and to lay a complaint against this gentleman.r Regards Caroline Burr 5908250671087

Incompetent agents from one department to another. You repeat the same things over 100 times and they still don’t get it

Vodacom and it’s stuff are all horrible!!!!!!!!!

I was upgraded after I declined the offer with an adjustment of R150 by rewardsco or mondo. All of a sudden there is technical error with regards to the recording

12 days ago I logged a service call because the 2 outgoing mail smpt servers are not working. 5 days later I get email to check certain settings, and the moron who sent the email closed my service call without ever contacting me or checking if the issue had been resolved. Even after 2 more complaints to Vodacom Customer'NOT'care I am waiting for help to sort this out.

Vodacom does not really deserve even one star. I had issues with their data signal for about 3 years now. There were times when I had a usable signal but most of the time it was non-existent, or inferior, poor, or just very poor (my average situation).

I have been escalating serious issues for the past four months but Vodacom is not INTERESTED in fixing them. All you get is vague promises to escalate the matter, which obviously does not happen, as well as their standard apologies for the inconvenience, which means absolutely NOTHING if they show no interest in fixing the issue in the first place.

I can't believe that Vodacom is happy to continue without doing anything about their signal in the area. What can I say - absolutely useless is the term I will use here to be decent.

I can't receive or send any e-mails as from this morning !!!

Vodacom they don't want to cancel the contract with their client I've six month paying for contract that expires

Vodacom suspended my account at the beginning of March 2022 with no warning. I spent TWO HOURS on Monday 6 March trying to speak to someone in the call centre. The line kept dropping. I eventually got though to someone and was told that my account had been suspended because Vodacom had cancelled my debit order last July.

This is a debit order that has been going off my account no problem for years so its not something I would check unless I was notified of a problem. I received NO sms informing me that they were cancelling my automatic debit order.

NO sms's telling me my account was in arrears. And, my monthly accounts reflected NO ARREARS in my account. HOW WAS I SUPPOSED TO KNOW THERE WAS A PROBLEM WITH MY ACCOUNT???? I was told on Monday I would be emailed details for repayment BUT I…

I have been calling vodacom almost everyday for the past 2 weeks to follow up on my fiber line that needed to be relocated. the initial call was made 2 week Feb. all this time no one has had once informed me that i was getting a new order and not a relocation now i will be held liable for 2 fiber and pay for 2 for Vodacom to have staff members that cannot communicate properly.

that is not all the initial relocation was never processed correctly on the system that i only found out 2 and half weeks later. today i got assistance to a certain extent but still does not help that no one is going to be installing the line at home today.

my wife and I work from home now we have added expenses for internet. over and above all that i was told that i cannot get the interim LTE service as well even…

The worst service ever. They are so incompetent's. Someone called to cancel their Fibre Line then they go and deactivate my Fibre line on Wednesday the 2 March 2022. Since then I have spent a massive nr of money on phoning these incompetent's people to get my line up.

First they blame our Supplier via whom we have signed up for our connection. Then on the 3rd March 2022 at 17:00 they informed my husband that he cancelled our connection. They refuse to share the recording with us. 2 Supposedly Managers listened to the recording.

They established that in fact they cancelled the incorrect line. Friday evening when my husband phoned to find out the status we were informed Sales were to have called us as we now need to create a new sales order.

They F$#% UP and now we need to create a new…

I have relocated to Ireland and cancelled my cellphone insurance with Vodacom, by going into the branches on 2 separate occasions, and lodging a complaint of the insurance not being cancelled the first time. Despite this, and numerous follow up phone calls, Vodacom continues to debit me nearly R200 per month for insurance.

Poor communication, 3 contracts taken out the same day and one ends 6 months later. My call wasn't escalated to Service manager M Williams. Seems he is to important. Info on email had no attachments. That for a 25 year customer..

therefore my request for quote on cancellation. 2 phone calls more than 30 min later. Clearly people not well trained.!

SR220301-695179 my fibre has been giving problems and consultant just not assisting

Hi,….. To?

The 4 attachments are the two different Wife units I have had in my house both standing at the same location in the house and both were installed by Vodacom. Unit 1: The attachments( IMG….. 2 off) is the unit that was being paid for by my daughter but she has moved out and is using the unit in her own home now. This unit had 2 speed setting and you could select either speed setting when logging in to the device. We could move in any direction in the yard and there was coverage. The size of my yard is +- 40 m by 40 m.

Unit 2: The attachments( 2021….. 2 off) is the unit that was installed recently in my home and I am paying for it. This unit only offers one setting when logging in to the device. The signal drops off if you move to the main bedroom (+- 20 m down the straight…

Got behind 2021 April due to covid related issues. Did catch up payments . paid every month and 3 week before last payment accounts was DELETED from system. Reinstated in November. Was then over charged with just under R6000. After i thretend with fraud case some one sorted it out.

That was in February 2022. Now om still behind R2700. Made a R1800 payment. Lines been hard locked for 2 weeks now. Was told this afternoon it was because of NON PAYMENT that lines are locked. But Im being billed for the whole month.

And no supervisor can cal call me back, " they cant reach me on my phone" WTF??? This has been going on since October 2021. Get rudeness from dep that are supposed to assit me. Phones get slammed down. An still line are locked.

I kept to all my arangements thet was made. No…

I have cancelled my contract in may 2020 (as per the requirements of my 24-month contract) but it is still reflected as opened to today, and my account was sent to the credit bureau, I called Vodacom numerous times and I am not getting any assistance. their service is poor and I don't know how my issue will be fixed.

I have the following issues with Vodacom: • Initial upgrade date has been moved to a later date for an incomprehensible reason. • I do not get a contract canceled at all. The date for upgrading my phone 082 921 5008 was for February 21, 2021.

I wanted to upgrade it now and now suddenly the date has been moved to somewhere November 2022. How is this possible and who gave Vodacom this assignment to do it. Yesterday, February 1, 2022, I wanted to cancel a contract of immediate effect of number 082 462 0370 by calling 082 1958, answer from the official was that someone would call me back during the day but nobody phone.

What kind of service is this?

I would like to raise a formal complaint against the Vodacom Canal Walk shop in Cape Town (the upstairs branch by Woolworths). I have had your staff lie to me about processes and assure me that things are being done when they have not been.

I asked on 4 February 2022 with a Vodacom employee (M Matt) to have my contract perform an upward migration from my current contract to a Red VIP 15gb unlimited. I provided all required documentation that was asked of me as the contract sits in my mother's name (Sarah Jane Anderson).

I further enquired later that afternoon if all was in order and my migration was successful to which I was told "everything has been finalized and my contract migration will take effect 01 March 2022". Two weeks later (20 February 2022), there was still no sms received to…

I have the following issues with Vodacom: • Initial upgrade date has been moved to a later date for an incomprehensible reason. • I do not get a contract canceled at all. The date for upgrading my phone 082 921 5008 was for February 21, 2021.

I wanted to upgrade it now and now suddenly the date has been moved to somewhere November 2022. How is this possible and who gave Vodacom this assignment to do it. Yesterday, February 1, 2022, I wanted to cancel a contract of immediate effect of number 082 462 0370 by calling 082 1958, answer from the official was that someone would call me back during the day but nobody phone.

What kind of service is this?

Vodacom manager put me on hold for 2 hours, then cut the call without resolving anything. After spending hours on the phone with them making arrangements, nothing came of it. In fact, they outright LIED to me and now can't/won't access the recordings to verify and acknowledge their blatant disrespect and no care attitudes towards loyal customers who have been with them for over 14 years.

Their service is worse than pathetic and now instead of upgrading, I will just cancel and move to someone who actually wants my business.

Struggling to get my Fibre activated. Recieved my router from Vodacom in November 2021. Still not activated. There is nothing on the system. No records from the tele sales on 082 1904

Good Day .Hope this finds you well I reported my phone last year September (2021) for repairs.In Ooctober(2021) i was told that my claim was rejected due to the fact that i reported the phone later than 35 day,i told them that information was not disclosed to me when i took the insurance and asked for the call recording.Everytime i make a follow up about the call recording, im always told that they are also waiting for it because its from the third party.Its been 5 months waiting.This is really unnecessary duck and dive game as im paying for the phone that is not in my possession.I have decided to give you a time frame of 2 working days to respond or i will 1st take the matter with my lawyer and then take to media coz thats probably the only way i will get assistance.

For any further…

We have been without Fibre since last week Monday and every call we make they test the line then say they will call back which they don't. They said they would need to send a quote for a new installation which makes no sense but the quote has still not come through.

I can be contacted on 0823251467

Laptop contract expires March 2022. Received a call to upgrade. Agent was actually shouting at me in a raised voice because I needed to make an informed decision and was not prepared and neither could he give me what I needed on the 1st call. Visitied a Vodacom shop to get my information which by the way was even less helpful as when I asked what the cell phones currently were I was shown the display table and the consultant just left me. SO HOW THE HELL SHOULD I KNOW WHAT ALL THE FEATURES ARE AND WHAT DEALS ARE AVAILABLE. You are falsely advertising your company as "gold" - far from it - so what do you pay your consultants to do the? Sounds like a great job and maybe I should apply coz I will be doing NOTHING all day long. NOTE: Perception is created from the onset.

Same agent returned…

I won R100 airtime after recharging with R10 but when I wanted to use that R100 it said I had insufficient airtime. Why is that so

I lodged a complaint with Vodacom August 2021. I had been charged for a line which i was not using any more and had returned the phone and cancelled the upgrade. The matter was confirmed as fraud, but I have never been re-imbursed.

I have phoned Vodacom several times and spoken in person to Vodacom employees about this matter over the passed months and it still has NEVER been resolved by Vodacom. Please can Vodacom contact me to sort this out. My number is 071 355 6734. Many thanks.

Good day,since Saturday the 19 February 2022 I have had no wifi connection as a cable that connects my Fibre at my house need repair. called and emailed so many times every single day with empty promises. I am always been told about a matter being escalated and updated I don't know .

I am so frustrated as this has caused a financial strain for my kids school work. I can't understand what could be the delay in getting assistance from technician for repair services.

I think Vodacom is seriously deteriorating in their customer service, they used to be the best and I have been with them for years, my contracts and prepaids are with them but I am seriously considering taking my business somewhere else, I logged a complaint on hello peter last year regarding their false advertising and store staff giving out inaccurate information and till to date my query has not been resolved instead they have decided to let me be and

probably hoping that I will magically go away. Last week a Dale person I think that was his name called me regarding my hello peter complaint and promised to escalate my query which a week later no one has bothered to contact me.

I will never renew my contract with Vodacom ever and I will port my numbers to other reliable networks but…

My husband upgraded in December 2021. He has had multiple problems and lack of communication and changes done since then and still not received his device. Now they have dispatched the device on the wrong contract and refuse to change it after we have waited more than 2 months and this was VODACOMS mistake but we as the customers must deal with the problem.

We must wait for the device to be delivered and then send it back and cancel and start the upgrade from the start and wait multiple more months. So basically we will end up waiting almost 4-6 months to receive the device. This is ridiculous.

If this is not sorted out from Vodacoms side my husband will send the device back BUT also he will NOT start the upgrade again. He will cancel his services with Vodacom and use another service…

Hi i was on a call with your consultant Phindile at 8:15 on the 24th of february where i explaint my issue i stayed on the line for mor then 10 minutes where she come back and spoke to me just to drop the call in my hear while i was still speaking to her like rite now the call is still running at 44min, if this is how your consultants are treating your customers then

i dont wana be part of vodacom anymore, and i hope ill get feed back regards to this issue i have been a customer to vodacom for more then15years and this is how you treat your loyal customers Phindile. Thank you for nonsens service.

Vodacom is the biggest mistake I've made in my life. I have been a customer for 4+ years and they treat me like garbage!! Theres always an issue with them!!! Their staff has absolutely no respect and professionalism. Nobody takes ownership of anything its disgusting!!!

I called them early in Feb explaining that I will be paying my installment by the 16th. This didnt stop them from trying to contact me for the payment. I paid the evening of the 15th and sent proof of payment.

THE CALLS STILL DIDNT STOP!!! THEY CLAIM THEY HAVEN'T RECEIVED MY PAYMENT. I'VE LITERALLY SENT MY PROOF TO THE EMAIL ADDRESSES THEY PROVIDED ME WITH WHICH INCLUDED MANAGERS EMAILS AND THE POP EMAIL. I have to call them everyday im my lunch breaks to chase this and they doing absolutely nothing!!!

My anxiety is…

I am just going to wait and seeI if I will be contacted. HAVE BEEN STRUGGLING WITH VODACOM SINCE 9 NOVEMBER 2021. YOU ARE NOT ALLOWED TO GET A SURNAME OR A SUPERIORS NAME OR SURNAME. YOU CAN'T SPEAK TO THE SAME PERSON IF YOUR COMPLAINT IS NOT SORTED OUT....

HAVE TO REPEAT YOUR STORY OVER AND OVER AGAIN. I HAVE ALL THE E-MAILS.... I AM IN TEARS EVERY TIME MARIANA 0829038767

I had no WIFI service since Tuesday morning and I am constantly being told by Vodacom call centre agents that there are experiencing power outages.

I have a 50mbs 1500G WIFI line and have been severely affected and to date my WIFI line has not been restored.

This is not acceptable I require my WIFI to be restored ASAP!!!!!!!!!!!!!!!!!!!!!

We have been having problems with Vodacom for the last 4 weeks and the last 2 weeks no signal we cannot receive or make any calls I have Phoned customer care and reported this matter. Mr Jabu from Vodacom is investigating but we need service I cannot keep om paying for 5 contracts and not get service I have also explained to them that my grand parent are 92/93 living on their own and

I am the only family member and if something happens how will they get hold of me and so it happened they tried calling me because my grandfather was robber I need a solution asap or else I will be taking further steps.

Also my daughter had a flat tyre and was not able to get hold of us this is not exemptible

I done an upgrade the agent said she'll send a email and text confriming everything and she didnt. Ahe advised it would take 3-5 days to get my phone ita been 3 weeks. Phoned in a week later to see whats happening they said they getting stock Friday.

Phoned in the monday and yet again i was lied to hearing theres no stock. Asked the agent to open a complaint for me he told me 'seriously' and dropped the line. Phoned in today and the guy told me the 25th, so i will basically be waiting more than 4 weeks. Whats happening ???

Fibre has been down for 10 days with no end in sight. Vodacom ignores any communication when they state that they have an uninterrupted service. This is fals advertising. What else do they lie about? I will not recommended there dservice to any houahold

I am very unhappy with the service, i wanted to cancel my contract and it is a mission to do so. Every time i phone to cancel it there is some weak excuse. Why cant i just cancel my contract in store like the old days.

The contracts that i wanted to cancel has being added to my bill wich i need to pay so that it doesn't effect my credit score. If i could i would have cancel all my contracts and move to a nother company.

Vodacom fibre not working since installation. Vodacom switched off LTE upon fibre activation. Stranded with no internet connection. Vodacom cannot fix the fault, it's now 4 days, and 12 telephone calls later. Seems Vodacom totally don't care if customers rely on data to do their work and generate an income, but expected that you pay for NOTHING. Sales order SO210728-609361

A person phoned me from vodacom and explained that I have a network problem. He told me that they cannot assist because there is buildings blocking my signal. I asked that they provide me with a divice at my house and he said they will not do it because they are going to put up a new tower near my house soon.

He told me that he will let someone contact me from the cancelation department and discuss my options. Today my contract was canceled and I have been sitting in a vodacom shop with a kind assistant but then we spoke to kashly in the cancelation department who confirmed that I never told anyone to cancel my contract.

She said the only option that I have is to take out a new contract with vodacom or another service provider she dropped the call on us and we were then informed that we…

I owe R11 on my account (which is apparently a "problem with my account".) In no manner am I able to pay the account, because of the above "problem" which prevents me from using the app or being assisted telephonically. In order to be considered for an upgrade (OF which I had been notified that I was due) my account must be clear which is fair. Incidentally I had paid the due amount reflected in the app according to the previous month's invoice! So why is the R11 still outstanding and suddenly creating the "problem"?

Previously I had always had positive experiences when calling Vodacom customer care. Today, following two reloads of the non-functioning vodacom app, 3 attempts at changing passwords, 10 login attempts, 3 Whatsapp chat attempts, 5 attempts to call an agent to assist me with…

We have been without internet since last week Wednesday 2 February 2022. Call was logged agent said Boksburg has connection problems. Today is a week and we still don't have.

Tired of calling vodacom. No one can assist they keep on doing troubleshooting and give new reference numbers. SR220203-596507 and SR220207-612768.

I would like to cancel my service with immediate effect. Will get beter service somewhere else.

If payment has to be made they do not look at the down time.

No team leader or manager available to complain to "they are working remotely" as I was told by an agent.

Please do not take your fibre through vodacom!!!! Terrible service.

Agents names that I spoke to. Pam, Mphumzi to name a few.

Still waiting to hear from Vumatel as well.

St

now I have to wait again for tomorrow Wednesday and if they will come or give me an excuse that they've been trying to call me

I am so annoyed and angry. i bought a Vodacom phone samsung A3 CORE at Jet campus square shopping center on the 15th of December 2021. the phone was charging for a week , than it stopped charging. i took my phone at jet for repairs .

its a month now, i have not received the phone not even feedback on the phone. every week i am at that store and no one seems to know or care about it. i went again, nothing. bad bad bad service, i just want my money back.

Vodacom and JET campus square have left a bad taste in my mouth and i am taking this to CPA and Hello Peter.

NO SIGNAL AT HOME SINCE END NOVEMBER 2021

default on a brand new device given 2 weeks ago the device is only 2months but as sent it in for the second time from the date of purchase.this is two devices with the same problem.

My Dad has been without internet for 30 hours now. Disabled pensioner. Numerous calls (each giving a different excuse) and still no joy! Expecting him to disconnect cables and so forth. When will customer service be your priority? Still not able to connect

He log a upgrade for me online. Promised me that I will get my phones in one weeks time. I phoned vodcom online on the saturday to find what is happening. The person helping me said that they do not have stock and help me to cansel the said upgrade.

On the monday following, the Ryan person called back and said they lied to me and reinstated the upgrade. He also said that I could go to any vodacom shop and collect the phones on this contract from them. I stay 40km from the nearest vidacom shop, springs mall.

Arriving there the person there said that I could not collect from any store because the contract was done online. They help me to again cansel the online contract, and I also called the online people to cansel the contract.

Saterday they phoned me and said that the online conract…