Vodacom

The video ticket does not work, it uses all my general data. Please help !! To be able to use youtube, i buy a video ticket because i have limited funds due to the fact that i am on a pension

I took out a new contract at vodacom Fourways Mall with Botshelo, on 23 April 2022. I asked for a Samsung A53 in black, accompanied by the White samsung classic watch, as advertised in your promotional booklet. We waited 2 hours as this consultant incorrectly captured my information.

As we were about to leave, he then gave me a blue phone and told me that in fact my watch was out of stock. He took my contact info and said that I can collect my watch on Wednesday 27 April.

By 29 April, I went to the store as he never phoned me back regarding my watch, as he said he would. He then told me that he only had a white galaxy 4 (not classic) available. I would have to take this different watch, however I would have to continue to pay for the promotion with the samsung classic watch which is…

To Whom it may concern: I am experiencing the worst service of Vodacom in about 30 years! I am trying to upgrade my phone with a new phone for about a week and a half now! I asked the lady in upgrades if there is a Xiaomi phone with 2 sim slots, she said yes it is the Redmi note 10 5g.

I did order it, when it arrived, there was only 1 sim slot. I phoned and told them it is wrong, they said it will be picked up! I phoned 3 times before it was picked up. Then I phoned again and apply for another phone Samsung A33 which was supposed to be delivered Friday.

When I phoned today the order was reversed, without telling me about it! How many times must I phone the upgrade section, they are all useless!!! No one knows their job or have respect for your customers. My no is 0824421925 Please come…

I cancelt a Wifi contract end Jan 2022 with Vodacom. I spoke to a agent. She said you pay R20 and tehen the number stays yours and I asked her is it a once off payment and she confirmed it. 3-4 times during call.

They only have records of a call on 6 March. Then they changed my contract again from prepaid??? To 10 gigs. Without informing me. What a surprise yhis month getting a debit order for R328++. I want this to stop. Cancelled. Which apparently is now.

Im very agitated with this. They're fault but I must pay for their mistake! Im just fedup. Nee ever ahain will I suggest Vodacom. Or use them. Im just over Vodacom Sorry Mam just don't change the matter and repercussions thereof.

We got a great deal on a 2 year vodacom data contract on black Friday. Everything was fine until we started seeing additional charges for "Entertainment services" and purchased content. The simcard is in a router and can't be used to make calls etc...

I logged into the online app, no subscriptions listed on that number. I phoned vodacom- got the stupid bot that is useless. I phoned the "Account enquiries: 082 173" provided on my invoice (which is less than 2 weeks old)- number is no longer in service.

I've even tried taking the simcard out of the router and using the *135# options provided to "cancel subscriptions". I also emailed vodacom customer service TWICE. No response in over 2 weeks. Checked my bill online now, it has increased again due to "Entertainment subscriptions".

We did…

Vodacom did a fraudulent upgrade on the contract I have with them and since i have lodged a service call with their forensics and investigation department i have not received any assistance instead I'm being sent from pillar to post with no accurate answers , this is a serious frustration because my identity and livelihood is impacted negatively.

I am so appalled by the level of incompetence Vodacom has shown. I need assistance from all avenues if any can assist in this matter plaese do

ARROUND MY AREA WE ARE HAVING NETWORK CONNECTION ESPECIALLY YOUR NETWORK AROUND EVATON and EVATON WEST @ 2868-5 NEWMAN ROAD EVATON ,5466 EVATON -WEST ,MOST OF MY I USED YOUR ONE DATA THAT I ALWAYS PURCHASE THAT I KEEP LOOSING MY MONEY.

I have been asking that the present finished contracts be put on prepaid, instead I get calls the put me more on contracts. I have too many contracts and want to bring them down to manageable level.

GOOD DAY. MY COMPLAINT IS VODACOM, THE WAY YOU TREAT YOUR CUSTOMERS. YOU HAVE THIS HELP DESK SYSTEM, WHICH IF CUSTOMERS CALL IN, THEY CANNOT ASSIST YOU. ANY REFERRAL IT IS SAID, TAKES 48 HOURS. IN FACT IT TAKES MUCH LONGER AND IN MOST CASES, NOBODY CALLS YOU BACK TO SORT THE REFERRED COMPLAINT.

YOU SHOULD ALSO HAVE TECHNICAL STAFF AVAILABLE ON A 24/7 BASIS, AS MANY PEOPLE AND COMPANIES WORK ON A 24/7 BASIS. THEN, YOU ARE NOT AVAILABLE. YOU ARE GETTING TOO LARGE FOR YOUR PORTFOLIO AND ALL TOGETHER YOU LACK IN UPGRADING YOUR CUSTOMER SERVICE, BECAUSE YOU DO NOT PLAN FOR IT AND YOU DO NOT CARE.

MANY MORE CLIENTS WILL BE TURNING THEIR BACKS ON YOU, INCLUDING MYSELF AND WE ALL SHALL CONVEY THE MESSAGE THAT YOU ARE INCAPABLE. ENOUGH SAID, IF YOU DO NOT GET THE MESSAGE, THEN YOU REALLY DO NOT…

On the 20th April I bought a 1G daily 7days allocation which was received on the 20th, 21st had to call Vodacom to have it loaded and that ws to no sucess until I lodged a complaint on a public platform because of the incompetent staff who transferred my call to a non working line at that time. I have not been credited with my data that i paid for.

I do not have tme to be calling daily for a service I had paid for.

the past month. Customer care refers to shop and fraudline. indicate why the prepaid numbers are blocked. Had to buy 2 new sims cards which has also been blocked. They refuse to transfer airtime and lies to the customer saying the numbers has been deleted while they dont want to do the effort to assist.

I am totally frustred with the services. And the attitude of the customer care department

Vodacom, Somerset mall no. 0218529598, woman just put phone down without helping!!! In general this store delivers unfriendly and poor service. Kindly refer back to me.

I would like to lay a complaint against Vodacom accounts, I have x2 contacts with Vodacom namely

Sim card contract : 0714423497 account no: I8332577 Under this contract I had a debit order in place but I now have arrears, no one told me that it doesn’t go off and every month I have been making sure that the funds are there, I now have a 30 days overdue on my credit profile for February 2022

Second Contract : 0765680497 account no: I8419373

This contract has always been paid using the Vodacom App, which I had problems with and ended up going through 3 days later which has also affected my score

Both accounts have been paid well before the 7th of every month, However Vodacom is quick to reflect missed payments when it was paid, leaving my name in a bad light

I’m would like this issue…

I booked in my phone for repairs since month end of January. Been calling the repairs was told they still awaiting for parts. March I was sent a new job number and the phone was taken to advanced repairs. On the 13 April I get a sms stating that I can collect the phone when I get to Sandton city repairs store the phone is not there the tech guy did not release it.

Today I call at the store the agent says the phone is there I’m telling to go and check only to find out it’s still there again. I’m now given another excuse that find my phone it’s on…that’s nonsense it’s been off since I booked it in for repairs.

Now I’m being told that I need to be given a new job number since it’s booked again for repairs. I know I’m not paying much but value your clients. I wouldn’t have renewed my…

PLEASE FORWARD THIS TO THE CEO SHAMEEL AZIZ JOOSUB VODACOM HAS TO BE ONE OF THE WORST COMPANIES TO DEAL WITH . VODACOM CANNOT SUPPLY ME WITH VOICE PROOF, THEY SAY THE SALES DEPARTMENT HANDLED IT IN 2020. SO THE CANCELLATIONS DEPARTMENT CANNOT CANCEL THE CONTRACT.

THE PHONE HAS NOT BEEN USED FOR MONTHS. OUR COMPANY HAVE 8 CONTRACTS... WHY SHOULD WE EVER RENEW WITH VODACOM IN THE FUTURE WHEN THEY GIVE SUCH SHOCKING SERVICE... DO NOT DEAL WITH VODACOM

I walked out of the Vodashop Centurion, they did not have stock and eish with Apple you don't know when they'll have stock. I then went to the Istore, friendly anc helpful, but once again a Vodacom problem... my number is still on the "old system" and it couldn't generate the quotation for me to sign and do the upgrade...

eventually I left and the lady will phone me if it gets resolved! I popped into the Vodashop again and asked if anybody can assist me to get onto the new system, everybody looked at me as if I was talking to them in a foreign language...

eventually one said there was a call logged, not sure what that means... geez guys this is a business you are running... allowing business to walk out the door is a shocker!!! So is there anybody that get shed light on this matter or do…

One of your consultants, one Vincent, totally messed up what I intended him to do. I was trying to save on my monthly installment, now I'm paying almost double due to his incompetence. I spoke to another consultant named Thabesile on 11:4:2022, and she undertook to investigate the matter.

Heard nothing at all since. Please assist.

Vodacom has me paying more for less data I not happy about that data also goes up very quickly and please don't say it's what apps I'm using within 2months I've been paying more for less data 10gb for a week at R209 that's rediculous or 5gb at R179 come on its daylight robbery I'm very unsatisfied with vodacom service I'm thinking of migrating to another cell co. Thank you

I'm writing this email disappointed n very crossed, last year December I call in to cancel my contract as it ended end month November and no one mentioned that need to cancel it when it ends first wrong, I called in to cancel the lady told me it's canceled knowing axactly that she renewedone of my Sims when I told her I dnt want the contract she did it anyway, I called again last month was told someone will call me till this day no one called me yet you busy deducting my account.

And I asked for the recording were I was telling the lady to cancel. This shows you have no respect for clients and you consultant are doing force sale without clients concern which is illegal so please do the right thing call me send me the recording and I need that contract canceled I want my refunds. If no one…

We ordered a upgrade phone but your courier cannot deliver as they cannot find our address. We have been living at the same address for more than 20 years and have been using Vodacom ever since. We had phones delivered at our address for everytime we upgrade but now RAM cannot find the address.

2 days of phoning and confirming the address over and over and stil no parcel. This is the worst service we receive from a Service Provider. Not even Vodacom can assist me and just revered me to the courier company.

I am not paying the courier monthly for servicea but I pay Vodacom. And stil the bad service.

I've tried to cance one my vodacom account and I was send from pillar to post. The finaly gave me a the reference number EC-1E6X-2XOIZK which was on the 04/04/22 and I must wait for 24hrs. It's be now 10 days no one has ever made contact with.

Ons het n wifi modem by julle gekoop en sederdien werk hy nie. Het al 2 keer sim swop gedoen en steeds geen reaksie. Mense by Vodacom 4U Kollonade kom nie terug met wat fout is nie. HELP!!! SWAKSTE DIENS OOIT !!!!

Ek wil nou Hotline toe hieroor. Niemand help. 082 562 3883

I canceled my Vodacom contract on 17 February 2022, a debit order came off my account at the end of February and I reversed it. I then received a small requesting that I pay the outstanding amount on my account.

I then phoned Vodacom customer service at the beginning of March to tell them that I had canceled my contract and that I had reversed my debit order. I spoke to a lady named Bianca and explained everything to her and advised her that I had been billed an extra R100 and something for my unpaid debit order.

She spoke to her manager and confirmed to me that I would not have to pay the amount due on my account and that no future debit orders would come off my account, she also gave me a reference number. Since then I have received several smss requesting that I pay the outstanding…

i have logged a few complaints of poor signal at my new home over the last 5 months . they keep saying everything is fine but its HORRIBLE signal all around, if they cant help they should release me from contract

Vodacom fibre outage, since Saturday, how long will it to repair

I paid my account in full I January and after many many mails to customer care as well as early cancellations my debit order HAS INCREASED and I'm simply not getting answers...Fed-up of sending mails and I cannot call from Scotland !!!!!!! There are too many mails to attach. I need answers My ID 6905240038087

I cannot make or receive a call without being cut off and then reinstated during the whole call. I have been into my local Vodacom office and they tried to help but it made no difference. It is very frustrating because I am within a stone's throw from the Vodacom Tower. Can you help ?

I cancelled my Vodacom fibre in May 2020. In March 2022 I was billed 1100 for fibre. I just received my April statement and once again I am being billed for Fibre I cancelled 2 years ago!! I have posted on Facebook, hello Peter and called the contact center many times!!

I am sick and tired of this!!!! Please correct this urgently

I send mails I phone I go to my nearest Vodacom branch no help no feedback I get a call from someone updated my contracts I tell them if the money is less then that I pay now its fine I take 2 contracts I cancelled (try to cancel the 3 contract up to today no feedback no help) I send mails to customer care maybe 30 no help I phone they put the phone down in my ear.

Quotation NO 1-35226256189024 Cellular no 27796757096 need to be cancelled as well us the contract. Mails is been sending from January but no feedback NO HELP I go the Vodacom in highveld mall a lady Tina assist me she promise to phone me by Wednesday today its Friday no answers.

CAN SOMEONE ASSIST THIS ISSUE ASAP

My husband passed away in August 2021. He had contract cover. I submitted the claim form, and all other relevant documents required by your estate department, including a bank confirmation letter for an Estate late account. Every time i call to follow up, I am told that your insurance dept is still working on it, I am most unhappy and dissatisfied by your poor service.

I hope that I have better luck with this complaint I am sending. I am also sending you my husbands ID NUMBER , 651028 5195 089. Should I receive no feedback , then I will be contacting the national ombudsman.

After how many calls to Vodacom to correct a fault they caused on my account they have blocked my number and still no feedback as to what is happening. They have send the couriers to retrieve the device leaving me without a phone and no way to get hold of them. This is really pathetic

After how many calls to Vodacom to correct a fault they caused on my account they have blocked my number and still no feedback as to what is happening. They have send the couriers to retrieve the device leaving me without a phone and no way to get hold of them. This is really pathetic

I got a contract sim 3 weeks ago at the vodacom at north gate mall and it still doesn't work,even after going back to the store for them tofix it I am still having trouble.I regret choosing vodacom.

After almost 20 years of being a loyal Vodacom customer with no issues and bow they start. I did an upgrade on 07 march with agent Kim. I agreed on a package where I would receive a device and R390 airtime for R310, just to later found out that I'm now paying R400+ for R230 airtime. And on another line did an upgrade which I didn't agreed to. On enquiring on this on the first of April with so many calls to Vodacom they don't call back and tell me to hang on the line just to drop the line after 10-15 minutes. Everybody who answered the phone will do investigations and listen to the recordings but no one ever got back to me. I've spoken to managers Jay and the other I can't remember, but even they didn't get back to me with any feedback

Very unhappy...

Been battling with network issues for over an hour now. *135# not responding. Unable to work. Not the first time or platform complained on either. Getting the generic “an agent will call you” response, but that Down solve the problem that I cannot use my phone!!!

The cellphone service in Edenglen Edenvale Gauteng is pathetic. When expection a message for an OTP this can be hours before it comes. It is better to ude whatapp pity OTP's dont come to whatsapp or I do not know how to make them do so. )

I recently upgraded, and i have a signed quote and contract with the amounts to be deducted, however the amount that is being debited is R500 more. Deeply unhappy

I am currently out of the country and unable to contact or visit a service centre in South Africa, how is it possible that there is no other way to resolve an account issue via email. Please advise urgently as I would like to apply for a home loan but I am unable to do so while there is an issue on my vodacom account. Regards Werner Roos.

Good Day

I recently visited a the Vodacom store in Sandton to purchase the Samsung Z3 Flip cellphone. When I enquired about the price and deals the consultant said there is a cash price and contract. I enquired about both options and I was told the cash price is R 22 000. I then enquired about the contract , which I was told there is many options but was not explained any of the options and was told its very difficult to explain the options. I then asked for the booklet to check any advertised options and while checking I advised the consultant or staff member that MTN has advertised it for R549 per month. Then the consultant then tells me that I should rather go to MTN.

I have come to Vodacom as a brand and the staff tells me to go to your competitor. I find this type of approach rude,…

Theft,,, having a Vodacom contract a lady contacted me to offer me a contract without a phone but with data and minutes.... I accepted the offer and took 2!! only to realize what she sold me is not on my invoice - its double now.

no one will help me now even though there is a recording of this transaction and no one phones me back!! this is fraud!! Utter utter fraudulent and unacceptable! Maybe the can phone me after this on 0769027684!!!!

I got an SMS notification on 066 301 3015 about short term insurance premium on my device of R326.60 pm. I never took out short term insurance on my device!

F3076608 - online parcel was supposed to be delivered to me 18 /03 / 2022 till today I don't have this parcel - I have called vodacom NO SUCCESS , I call RAM Courier they told over and over they don't have escort , I offered to collect NO IT IS NOT ALLOWED...

So what must I as your client do talk to this useless TOBI over and over surely I thought Vodacom as a BRAND can do better

Sedrick Pieterse 0760226846

In 2019 Vodacom installed "Fiber" at our house, we are paying for a 100 MBPS line. Only to find out that we do not have Fiber, we only have LTE.

Since September 2021 we've noticed problems with our line and we started logging calls. Nothing was done.

In the beginning of March 2022 we've learned that we DO NOT have Fiber, we have LTE. For two years we've been paying for Fiber - 100 MBPS line, but we have LTE. After a big fight, they said they will fix the line for us and they will install Fiber. They switched off our WiFi to install the Fiber, but no one came to do the installation. We have been without WiFi for more than a week now.

Everytime we phone, there is a new excuse to why they cannot do the installation. The latest excuse is that there are only one technician for the whole of…

Please let's do something about our fibre services customers care before we start losing customers. I am not sure if we only have one contractor assisting with addressing faults? Both myself and wife often work from home and my kids do online extra lessons. I have been complaining about my issue for more than two weeks now.

I have been calling the each and every day and the answer I get is that "Wait for the contractor to call you". It really frustrating to be offline for more than two weeks. I hope Vodacom can do something about this.

Now I have experienced what other customers are have been complaining about. It is really frustrating.. I urge Vodacom management to intervene before we start losing customers. Let's respect our customers

I had two Vodacom data contracts which ended last year (2021). I have been trying to cancel them, and nobody is willing to help me from Vodacom. Towards the end of 2021, around November and December, I received numerous calls from Vodacom agents who wanted me to upgrade, but I refused because I wanted the two contracts to be cancelled.

Due to frustrations from Vodacom which kept on deducting money from my account even though the contract expired a long time ago, I had to go to the Bank to cancel the stop. To my surprise, as I was making more attempts to cancel the contracts, I was informed that the contract was extended without my knowledge up to December 2022.

I am now left with no choice but to believe that Vodacom has a quite precise modus operandi that pins down customers with timeless…

get the Vodacom Business contract. Unreliable, I would not recommend this product for anyone. instead they let you wait until you loose your clients. Honestly disgusting, you have no respect or consideration for our businesses. Very Angry!!!!!

I upgraded my cellphone contract (cellphone number-0727195957)and received my Iphone 12 Device on the 8th March 2022. I was informed by the consulted that I have 14 working days to cancel my contract should I change my mind. I called Vodacom today on the 24th March 2021 which is exactly 12 workings days after receiving my device to do the cancellation. I was then informed by the male consultant whos name I didn't take at 082-1958 that Vodacom that I had 14 days including weekends to do the cancellation and Vodacom cannot take the device back now since it's beyond 14 days. I also spoke to the lady by the name of Nosipho at 082-1958 who told me that it is 14 working days and I'm on my 12th day today which is still within the allowed cancellation period.

I really need to cancel this contract…

Phone insured. In for repairs. Cant get hold of anyone after 3weeks!!!

I upgrade with laptop in February. On the catalogue it comes with a router but I didn't receive it even after I called vodacom, it was empty promises.

Also I was misled by the sales lady named Thando Makgwale, who said I can insure the laptop on upgrade and sent me the insurance forms but when I went to the voda shop to help me fill in the application form I was told that the device cannot be insured if it doesn't use the original card. But I told Thando that the laptop is for my son and I need to insure it. I'm very disappointed

I will tell you the whole sorry story as it's quite complicated. Apologies for the length. I have two numbers , so I'll deal with each individually. My account number is 14460154.

1. 0823024479

On 14 January at approximately 14.50 a salesman called Gabriel Naidoo (not sure if he is from Vodacom itself - I thought he was) offered me R379 per month on a 24 month contract for a Samsung S20 FE phone and a 500Mb 50 mins contract (not telling me that it wasn't a top up). He initially offered me a contract for 36 months but I insisted on 24 months (repeating this numerous times) and he agreed to this. Later in the month I discovered that the contract was set at 36 months which was the start of my epic journey. It was eventually declared a dispute (they listened to the recording of the…