Vodacom

Had contract with Vodacom. I settled it 2017/11/28 but it still shows its current

Some time ago a gentleman gave me an offer, to stay on my phone after 2 y expired. He said R299 pm. He did not say plus tax. 00 HOW IS THAT POSSIBLE. I am a widow and trusted Vodocom.

Would like to hear from you asap. Cell 0829220517 Thank you

On the verge on canceling this contract with vodacom. it and already I'm experiencing hell! Called in to switch my debit order and nothing and now they want to make the arrears issues my issues I need this resolved ASAP !!

im listed by vodacom after no one even tried calling me from vodacom I called them to assist me debit order switched told them they need to follow up because my dad was sick at the time I was in and out of hospital and he passed away of covid last week I cannot be dealing with that ans the incompentecy of vodcom staff I need this fixed

Contacted the Customer Service center on 06/06/21 for assistance on WiFi contract after husband passed away. They told me that I just need to change the debit order details in order for them to keep receiving payment. This was done same day.

The debit order did not go off as expected at the end of the month, so went to my local Vodacom store for assistance on 15/07/21. They told me that they cannot assist with anything to do with WiFi contracts.

Offered to pay them in cash for the amount in arrears, was told they can't do that. Went home and contacted the call center once more, who told me to complete a transfer of ownership from to transfer the contract from my deceased husband's name to my name.

Form was completed and submitted with all the relevant documents on the same day. Received…

I am typing this email to vent regarding the less than nothing service I have received from your Fibre department. I am working from home and I rely heavily on my fibre line. I pay R1300 per month for this fibre, yet I receive pathetic from you guys.

Mt fibre went down on Saturday and I reported it(Ref: SR210717-841395) and I was told it’s due to the outage even though my neighbours didn’t have issues yet they are also on Vodacom Fibre. I explained this to the consultant that was helping me, she still insisted I was affected my the outage.

Yesterday morning, I called again and asked the consultant to escalate for me which she did. Then I received a call from 0117917603 telling me the technician will be at my house at 12:00, needless to say the technician wasn’t at by house at 12:00.…

vodacom laid fibre in the complex called Century Terraces, 32 North Road, Tableview lifted paved bricks for the fibre installation, this was not laid back correctly Bricks are now sunken in and a safety risk for residents in the complex This was also installed, the fibre without the correct procedure and consent

I have been trying to cancel my 2 contract cellphones since last year and the Vodacom is still billing me for them. even today I'm still paying.

I have made numerous requests for activation of fibre in my house since last year around October but up to this day this has not been done. I have been sent from pillar to post since then. Vodacom Customer Care department is the worst, they just prefer not to reply any email. As this seems to be hard for you guys to do, I 've resorted to look for another service provider to provide me with the service that you can't do. Still there is a problem because no service provider can help me because they say we have a Vodacom The last email I wrote was asking for a letter that confirms that we do not have a working fibre with Vodacom . We have a child who is doing online schooling and it is hard for us.

0833387617

I have logged a support request 2-KFJGL3M and have been trying for about 2 weeks to get it resolved. keraan@vcontractor) and did not get any response. When phoning or using the online chat for assistance I get told that my ID number is not on the system and get disconnected.

This is very poor service from Vodacom. I just need the username and password to be able to log in to the free fibre router I received from Vodacom.

I received R88 airtime from my brother this morning on 05:49 but never recieved a notification what confuses me is that I owed R88 to Vodacom but this morning when I checked I found out horr i owe R79 so I want to know horr what happened to the airtime I received because it disappeared VodacomBucks also proof that I received airtime but where is it

Request pending for over 2 months. Many promises to resolve but no results.

Ek het 9 kontrakte met Vodacom ek het n.wi fi router het laasweek upgrade na 3 weke se gestoei met Vodacom wat foutiewelik verkeerd geproduseer is toe moet ek dit kanselleer en weer aansoek doen laas Dinsdag aand 6 laai ram router af oop gemaak router gelaai volgende oggend 3 ure aan toe skakel hy af bel Vodacom hulle sê ek moet hom na n Vodacom winkel toe vat waar technical persoon is was by mall of the north in Polokwane hulle stuur my na Savanna mall toe persoon router net so gekyk en gesê ek moet hom laai en dis dit nou vanoggend gebel en selfde antwoord gekry so hoe kan splinternuwe wi fi so werk dis n Huawei router my vorige een se battery het explode so kan julle my n antwoord gee ek 28jr by Vodacom ek kanselleer sommer alles en gaan Telkom toe.

Mnr Mattheus Snyman 5511035005082…

I have been a loyal customer to Vodacom for the last 20 odd years. At the start of the year I decided to move service providers as Vodacom does not offer a consolidated family contract that makes more sense for our family situation.

I have tried from February 2021 to cancel my contracts with Vodacom.

Finally 2 have been switched, but the last one remains on contract. " I have yet to receive one. And know one is getting back to me.

data was stolen and I have records from Vodacom that I had received from Jabulani that is showing the report of my data usage. it is very clear that my data was stolen. every the 1st of every month I'm provided with 10 GB and because I was booked off sick due to the operation, I was not working(using data).

from the 1st Jul - the 5th Jul I had only used 434 MB. 7 GB carried over data to July month which was the remaining balance from June month. since then I had never used my data. Remaining data balance reflects on this cellphone no. 82 GB

Since i am waiting for ny upgrade from 14 June 2021 until today. No help from vodacom consultant. They are lying to me all the time. Please cancel my upgrade. I am enough with bad service from vodacom. I will take my money else.

After so many years im with vodacom. What a dissappointmen.

Hallo I whant to cancell my wifi router contract at vodacom I dail the cancellation number 0821958 for 3 days now but no answer, response or feedback. How.difficult is it to cancell your contract at Vodacom from poor service.

Wifi router cancellation number: 0716051879 Id nr. 6904200037080 Adress: Yelanda 16 The Reeds Centurion Email adress: tersiaackerman@gmai.com Monthly Payment: Debit order Persons name.: Tersia Ackerman

I have a 24 month fiber contract with Vodacom - the contract includes a router as part of the package. The router provided is faulty, and many of my devices struggle to connect to my home wifi. I have reported this issue on multiple occasions with Vodacom with multiple trouble tickets raised, to no avail.

I was finally able to escalate this to an escalation officer, mr Justin John Boer - who acknowledged the fault and undertook to replace the router. I have this recorded on a Vodacom trouble ticket number SR210604-675908 logged on June 4th 2021. Mr Boer has subsequently closed the ticket and I was never given a replacement. The call center now refuses to help on the matter because the ticket is closed.

I am unable to use the current service, and Vodacom refuses to support my fiber if I…

Strugelling since Vryday to have a new fibre line activated.

Cancellation of contract expiring on 1 July 2021, was requested on 21 June, I also spoke to two managers GREG RAMPERSAD and CHRIS NAIDOO to have the contract cancelled. NOTHIS has been done. When I call back to speak to them nobody assists me. I have paid the full amount of R268.99 of the old contract on 7 july 2021 and sent proof of payment. However my cell number remians blocked and Vodacom billed me again out of contract for this new month after I specifically requested a cancellation and didnt want another contract with VODACOM.

I NEED THIS RESOLVED PLEASE, otherwise I will place on HELLO PETER on how pathetic Vodacom services are.

i'm seriously not happy with your service in the oudtshoorn vodacom shop. I cancelled my layby a long time ago and counting the working hour it's almost 17 days today and yet I have not received my money. does want to go around shouting before they receive their money.

your terms and conditions of layby do not mention such long periods before one can get their money back. I need my money. Can I get my money please, This is too much. You have been processing it for a long time.

I have runned out of patience.

I am struggling for more than a year to get my statements on a regular basis by email. I have spoken to your people several times but then I only receive a statement once. My adress on my statement was and still is wrong.

The correct address is 5 Ghwarrie Street,Groenkloof Rif,George 6529. (NOT KNYSNA). I need statements for the whole of 2020 (for tax purposes) and then for this year January,March,June,July. When I received my February 2021 statement,I saw that I was debited every day for GameMine (Pray,Games).

I spoke to Tsepo Mokana and he promised me that it will be stopped and the amounts refunded which today I don’t know if it has been done,because of no statements received. I am a client for 30 plus years and this is really frustrating to see that you people cannot sort out a…

I'm staying in Bethulie FreeState and we are battling with the signal from the nearest tower that is in Bethulie.. This shit is now carrying on for 2 day's and is totally unacceptable specifically in a time like this... I'm a Vodacom customer and this is a ongoing problem...

Please see to this. Thanks Dave

For the past 4 days I had no signal, yet Vodacom do nothing about it!!! I am just about to had it with them and are thinking about moving over to another service provider. Their service is very poor. I can't even connect to the internet!

Good day! I have been trying to get Vodacom on numerous occasions to answer my questions which I sent you a copy and no response from Vodacom. I have call the Call Centres and the Accounts department and still no answer to why they are still billing me with a contract and phone that has clearly been expired in March 2021.

I have been threatened by Vodacom that I am owing them lots of money for a phone and contract that only lasted 2 years and which has expired in March 2021. I want my contract cancelled and all the money billed from March 2021 on my 0747087480 cell number refunded which is R830,43 × 6 months = R5042,58

I took out a contract with Vodacom for a Huawei P30 Lite. The convincing factor that motivated me to select this particular phone was its dual sim functionality.

However, I'm struggling for almost a year and a half to get it to work, to no avail. Vodacom is also not helping... How can you deceive the public in this manner by advertising something to have certain functionalities knowing well that it is not true.

I incurred extra expenses as I had to buy a portable wifi router to have what the P30 lite phone was supposed to provide. 0723195677 or 0768019239

I lost my device Huawei y7 2019 in a smash and grab incident,I chose to have the insurance replace the device at Vodashop Centurion Mall,where I was decieved by the sales representative that they donot have stock to replace my device with a Huawei y7 pro, and the sales representative convinced me into taking an Oppo A15, her aim was to make an incentive commission on the sale rather than my satisfaction as a customer, she said if I want the Huawei Y7 I would have to wait months well infact Vodacom Customer Care says it takes 2 days which was another tactic used so

I would fall for the Oppo A15 the device I have does not have led notification and the battery is weak the Manager at Centurion Vodashop says he has nothing to do with Finrite and that he is a retailer and cannot cancel the…

My Mom aged 82 went to get an upgrade with Samsung handset at Vodashop Canal Walk. She was convinced to get an Oppo which she can't use. The store and Vodacom are refusing to help by changing the Oppo for a Samsung.

Staff opened the phone instore and put her sim card in. The phone was taken back to the store the same day but they refused to take it back. No kne hax bothered to call me to confirm events just taking the word of the staff at the store.

The point blank refusal to assist a long time customer who is not tech savvy is disgusting and most disappointing. I will not recommend Vodacim ever again after this kind of treatment

I applied for a cellphone online on the 25th of June 2021 for an iphone 12 mini, I went to store to view the phone and found it was too small then I called Vodacom to change the phone to a Samsung Z flip which on the internet was on special for R499 - I was told that they need to cancel the iphone and

do another application and that was 30th July2021 - I spoke to 3 people and all with different stories, eventually I had a lady Regina who understood and did the application process. She confirmed all the information as well as the price and that delivery will take place within 2 to 3 days. All sorted.

Come this week 5 July 2021 - no delivery so on the 7th I decided to call in only to find out that they was waiting for the iphone application to be cancelled at the back office. 8 July 2021 I…

I Recently upgraded my sim card contract on the 21st of May 2021 to uchoose flexi 125 and I was told that if I upgrade to this option I will also receive a R1000 voucher with the package since then, I have been waiting I called many times but I haven't received any feedback when I call I am sent back and forth to different departments. I have been with Vodacom for a very long time but the service I am getting now is really bad Im really upset.

Vodacom and its third party RewardsCo is not in control of their business or their customer accoutns: 1. I am still on the "old system" meaning that the vodacom shops cannot assist me with any upgrades 2. I am struggling to cancel an number for more than two years and nobody seems to be able to assist because of point 1. 3. The vodacom callcentre is not able to assist, and keep sending senseless emails but not addressing anything. 4. RewardsCo tried to do an upgrade which we refused but they still went through with the upgrade. We tried to get them to reverse it as we did not take delivery of the upgrade. This is still not addressed since January 2021.

Vodacom have no process to address customers when the call centre is unable to sort out a query as there is not person that takes…

Did an upgrade on 079 942 1365 on the 1 May 2021. Never received the device as it was highjacked with Ram courier. No replacement given, called all Vodacom call centers no assistance. It shows that Vodacom has incompetent staff.

Need closure so that I can go to MTN

I was offered a package that does not exist, but my bank account has been debited for the incorrect data quantity which was already allocated.

Additionally, Vodacom debited an incorrect amount, which is more than the amount that was agreed upon when I was made the offer. The custumore service department is reading my e-mails, but not reverting back to me with a response. I have requested for a cancellation, but have not received confirmation in that regard.

Furthermore, Vodacom has allocated data and all network units again for the month of July 2021, which I am not willing to pay for. Please resolve this as a matter of urgency.

Overcharge on account...false advertising

I reported a fraud case with affidavit on the 24-04-2021 to the Fraud Department. Reference nr EC-16HO-2WLEZ1 FRAUD DISPUTE JCF HARRIS CELL NR 082 459 4409. After more than 12 calls at different dates with several departments (Business, Customer Care, Fraud Dept, Cancellations Dept ), the feedback varies from case has been resolved and that i will receive a refund not later tan 3 July 2021, and

that a syndicate infiltrated the above mentioned (082 459 4409). The matter is still unresolved. 88 on my account. If not resolved within 3 days from today, this case will be escalated to ICASA and all possible public forums. This situation is totally unacceptable!

after having my contract for more than 15 years Vodacom made a mistake on their side, for allocating funds to the wrong account, i have sent proof of payments as well as corresponded with their lawyers as they handed me over which affected my credit score, after my contract has been cancelled they terrorised me for more than 3 years, the lawyers sent me a paid up letter after they found their mistake, but still wont be able to assist me with a new contract after a few years, with my credit score affected, which is entirely Vodacom's fault as the paper trail suggest, i am looking to take legal action against Vodacom,, please if any one could advise me on the correct department to do so

it would be much appreciated, i even involved the Credit Bureau to correct this as Vodacom Failed to do…

VOOMATEL/VODACOM FIBRE STILL NO FIBRE, SPOKEN TO ZANELE AND CANDY FROM VODACOM. ZANELE PROMISED TO GET BACK TO ME, NOT A WORD! VOOMATEL HAS NO "CUSTOMER" CONTACT NUMBER. THEY HAVE CANCELLED MY FIBRE ORDER TWICE. CANDICE HAD THE INCORRECT ADDRESS.

I EMAIL THE CEO OF VODACOM ON FRIDAY 3. NOTHING CONSTRUCTIVE HAS COME OUT OF IT. SUCH SHOCKING SERVICE. ITS DISGRACEFUL! WHO CARES I HAVE SPENT RXX ON DATA. DONT ATTEMPT TO CALL VODACOM FIBRE THE PEOPLE YOU SPEAK TO DO NOT GIVE A DAMN ABOUT YOUR RELOCATION REQUEST DONE ON 31 MAY!!!!!!

You have the most horrible customer service! I have been a customer for many years, and I honestly do not know how you get away with the way you handle customers. You pre-recorded messages say we are making customer smile!

This could not be farther from the truth. I am stuck with 2 contracts with you for another 2 years on good faith. If I offered you the same service I would not have clients left in my field of work.

No one ever phones you back, between 3 different Vodacom stores, so I can not even blame a specific store. Communication is terrible. I cannot remember when last I have been so upset about a service we have to pay for but it is never properly delivered.

And the worst is you probably do not care. So suck it up customer, take what we decide to give you suppose.

Afternoon I called customer care to cancel my line 0797320972 on the 29th April 2021 and am on the 3rd month after cancellation I am still billed for the number, the is no valid reason why the contract was not cancelled on time as I followed your instructions correctly and you cannot do the same for me as a customer.

I will be cancelling the other two lines when they expire 0825145037 and 072 250 4793 respectively. Kind Regards Moses Bilankulu 0825145037

A online assistant (woman, couldn't hear her name) was rude, unhelpful and really impatient. Really bad customer service.

I tried cancelling my data contract since April 2021 .now vodacom has double charged me for service which i never used since December 2020!!!!!

I asked to have my WiFi contract to be cancelled by calling them on the 3rd of January, 8th of May and 14th of May. Reference I-CEiB8CSW9 and i-C3C9FAX6T till today they have not stopped deducting from my account. I would like a refund and an explanation as to why nothing has been done to cancel my contract!

Number is 066 253 0912!!!

I called the cancelations department to cancel a contract as I lost my job while pregnant.. A lady told me she can give me a very low amount to pay. Only to find there is no such thing. My initial payment was R804 from then without any communication it went to R924.

After the so called call I paid R1 049, now I'm checking for July it says I will pay R1 490. After I explained that I no longer work and have a newborn, still you rob and con me. I have been with vodacom for 7 years on contract and have never missed a payment.

Cancel everything I have with you because even your statements do not give details of what I am paying for.

Frustrated and sad with disgust

All my calls drop.I am unable to complete a single conversation.In Lynnwood but might as well have been in outer space.Pathetic

Did a sim swob on the 24th of June 2021. it is the 1ste of July today and still not been activated. Incompetent consultants and pathetic service. I am paying for a contract and haven't had access to the contract for a week.

I am need to be reimbursed for the loss of money, time. 'PATHETIC.

i bought a cellphone at Jet end December 2020. The phone suddenly switched off and wouldnt boot past the Samsung logo after a month or two. You have the dates on your system im certain. Took it back to Jet, it was sent to Greenacres repair centre and then to Johannesburg and then to Samsung and I dont know where else.

It was returned about two weeks later - working. Two or three months on it did THE EXACT SAME THING!!! - Switched off and wouldnt boot past the SAMSUNG logo. This time took it straight to Greenacres Vodacom Repair centre where i told them its a return of same problem, person i spoke to told me that this was a hardware factory fault of the Samsung J4 and

that they had lots of complaints about it and that i should note on the form that i do not want the phone any more, which i…

Around the end of May I received a telephone call from a consultant that they realized I pay to much money monthly currently and as my contract expires soon she wants to offer me n better deal. As I indicate to her that I do not want to renew the contract but intend to use the month to month option she insist to explain her offer to me. 00 and 20 MB. 00 to Smart L.

The moment that I realize that the contract is re-new for a 24 Month contract an the amount due double on the 10 the of June 2021 I contact VODACOM to explain the problem and inform them that I will not be able to service the account due to financial constrains, they promise to look into the matter and inform me about their findings. They never contact me.

Tuesday 15/06/2021 I approach an Vodacom outlet to explain the problem…

I have been billed for services I did not approve, and after 3 supervisor complaints the problem is not resolved and I'm still being billed. The only option available to me is a stop order. I'm a customer with 5 contracts, for over 15 years Horrible service

I'm trying for 4 months now to get contracts that expired cancelled because we don't use those contracts anymore. In February my wife spoke to Philemon who told her I must phone to cancel the contracts myself since the contracts are on my name. I phoned and spoke to Lee who ensured me the contracts will be cancelled. The end of that month the whole amount was debited from my account again. On 5 May I phoned again and spoke to Pearl who ensured me the contracts will now be cancelled. End of May the full amount was debited from my account again and I assumed it might be because my call was on the 5th which was already into the month. End of June, guess what, the full amount was debited again. So since February I pay R637,99 per month for contracts that I don't use.

I find it very strange…

Being trying to cancel my internet contract for over a year. Told every month that I phoned that the contract is cancelled but every month, my account is debited. Phoned in May 2021 to cancel again, told it is cancelled but as it is the 3rd of the month, the last debit will be in June 2021.

Today is the 1st of July 2021 and my account was debited yet again. ) Finally she agreed to cancel the contract and refund me.

I am working from home at 3 Everest Close Constantia Cape The network is shocking in fact virtually non existent I am unable to make or receive calls to / from 0824431553 I have logged a complaint ( more than 1) which has been acknowledged by sms to just shortly afterwards be told the ticket has been closed. e I still have no network connection despite my having changed my sim card and indeed the telephone in case either one of them was problematic I lost quite a few of my anytime voice message at a cost to my self on 30th June 2021 as a result of 'network problems" and

as at 1 July 2021only have 1294m35s of anytime voice left (ie after many minutes were taken away) I enquired about cancelling the contract to be told I willlose vall my minutes which i have paid for should i change service…