Volkswagen

A lady hit my VW Conv. Beetle on the drivers door and a New door, Regulator, & window motor was installed! Now the motor locked up and the regulator seized up! My car is still in the shop and VW said the part is out of warranty!

There are numerous complaints on the VW forum of complaint about this till a recall should have been given on this problem! I need my car and can't afford to get my car out of the shop because of a Faulty part!

Will you replace those parts so I cannot feel like I'm penalized for driving a VW!

its been a year & three months since I bought the car but still no spare key , I'm very disappointed with their service n would like this matter resolved asap.

VW twin charged cav engine code 1.4 TSI piston failure, seems to be a common fault on these cars, according to many forums and motor warranty. Why doesn't VW assist with repairs?

2013 VW Jetta S -riding up in down hills the bottom of the car scrapes. I have never had this happen with any other vehicle I have ever owned.

4 Sedan December 2014. Soon thereafter the airbag light came on, and there was a problem with the radio, switches off on it own while using it! With the 1st service (15 000km) when I was driving from the dealer, the aircon did not work and just to discover that there is another fault on the car, which they did not have stock of the parts!

While waiting for the parts an electric fault appears! The car wont lock most of the times, the boot cant be opened from inside the car, or with remote! The automatic door lock when driving do not work at all, and cant lock it from the inside as well!!!!

Now they expect me to drive woman alone from Vryburg to Klerksdorp (230km) with a car that can not lock!!!!

Took my 2015 VW Passat took fix recall gas recall car took car home started to get strong order of gas the next day i thought maybe the problem would be gone. I was taking my mom who lives with me on oxygen 24 hrs had to drive her right back home my husband and myself went to the market the smell was so bad we got sore throat and bad headaches the next morning.

I will not drive this lease car for fear of a fire. I also have oxygen in my home in Rhode island. VW said they will get back to me on Monday it is Sunday. So I am with no car this is how they treat the customers this car is a hazard!

w to buy the product as i trust your parts and I believe you sell quality ,but to surprise is not quality and I was not told that if I buy electrical component it must be fitted by the dealer or were i bought it , I was told after i complain to Joel , I 've spend so much money for that light switch it lasted only 8 months , I am not happy at all , I hope that this will be resolved , I will really appreciate your help .

I bought a bmw 120 from vw in witbank, when i went to test drive the car i told them about the faults that needs to be fixed, they kept the car for 2 weeks to get all the faults fixed, its a month later and everything that they said they fixes is falling apart, the powersteering pump, the brakes, the dashboard glove box, the indicators even water dripping on my feet right next to the clutch after rain, the DP kobus du plessis told me the only option i have is for then to take the car back and get it fixed by them, the same people that so called fixed it the first time round, so heres the thing i live about 300 km from witbank, so they come and fetch my car, leave me without a car, stay away for weeks with my car and i still have no proof of anything being fixed?

Kobus said i will just…

also i had an accident so he told me that the spare part i need will take 1 month and a half to be ordered!!!!! Thanks

My vw transporter was booked in for a service. They rang me up saying the brake pads are 90% worn and the discs where 75% worn and needs replacing and it would cost £680. So I rang Tps the company sell genuine vw parts.

They told me the parts would cost £255 the discs where £31 each, so I rang the norwich centre back up and they said don't know how this was as there discs are £65 each. They said they will ring me back.

About one hour later they rang me up saying they would take the price down to about £500. So I said go ahead. , but they couldn't do the brakes as there was no one had the parts in stock.

So on my way to pick the van up I poped into Tps which is on the same road as your vw centre 50 yards away and got the…

suddenly while I'm driving the car engine stooped and I sent the car to the Workshop in Egypt which I deal with since 2010 when I bought the car passat model 2010, 1400 CC Mod 3c2 chassis no wvwzzz3czap045574an my customer code is c21515, this workshop located in Egypt Giza, Abu-Rawash, Industrial Area, Land no. 112 behind the smart village, cairo, alex road Tel.0235391178, Fax. 0235391180 . I delver the car to them in 19 march 2015, they open a job order number 092236 and they told me that they contact the technical support in Germany and they reply that the problem is in the control of the gear box and they need from 3 to 4 weeks to get another one and during this period no other car is available and they told me that I will pay about $ 2,500 dollars.

My question is How come ? my…

2TSi(vehicle register no: FRC199K) to Mid-bay VW in Richards Bay for its 30 000km service on the 25th February 2015 and drove it to Jo'burg on the 26th of February 2015, however on the way in Bethal it gave us an EPC display on the dash. We were advised by VWSA not to drive further.

Car was promptly towed to Trisac VW in Trichat. Tests have been done and VW is unable to repair. It has been 4 weeks already without transport,courtesy or replacement car. We are told the matter has been referred to the factory in Utenhage it could be another 7-10 weeks.

Does VW expect us to be happily paying for a car when we walking due to their product malfunction? This is a clear case of a big company abusing consumer rights. We want a replacement or courtesy car.

last night i was traing to change the tire, i followed the instructions according with the manual but in middle of the process the jack fell out and the car too, i called to the insurance company and one person arrived and tried to change the tire and he used the same jack and happen the same problem the jack and the car fell out.

the reason for this issue was the bad design on the jack. this bad desing is a safty issue

I am totally disgusted with the service of VW Rustenburg. I've never in my life been treated like this......and to be exact by such an international company. My VW Transporter went in for a service a few times at the store and not even a month will go pass, then the same problem comes up again. The latest what happened, my bakkie went in for a service and within a month the thing broke down again. I had it fixed and I was quoted R14 000. At that stage, I was sontinue with the jobo fed-up with the bakkie and it's people at VW Rustenburg, that I decided I'm going to sell the thing. I gave them the go-ahead to fix the bakkie and after 3 days I received another quote, stating they found more problems on the "thing".

I was so shocked when I saw what the amount was - R28 000!!!!!!…

I purchased a brand new Polo Vivo 1.6 in 2013 from VW Southey Street in Kimberley. About a year or so after the purchase, my back left door locking mechanism started giving problems. The door knob would not go down when locked. As the car was (and still is) under warranty I took it to VW Southey Street during my first service and ask them to check and rectify the fault. When I received the car, they assured me the problem was fixed. Two days after that the same problem manifested itself (faulty locking mechanism). I inform Southey Street and made another appointment for them to put in a "new locking unit". Again they claimed to have fixed the problem and again the locking mechanism remained faulty. On the third occasion I took the car back to them to fix the problem.

They now claimed it…

I was at a dealership in Medicine Hat,Alberta.And was looking to buy a used vehicle.The vehicle that we had picked out we could not get and really not sure why,and that's really not the issue.I and my wife asked for our deposit back as on the contract there was a note that if the deal for the vehicle didn't go through we could have our money back.

The dealership refused to give our money back and basically forced us into a vehicle that we didn't want.It doesn't matter what happens now as I just felt that you needed to know and I'm also spreading the good news about how volkswagen helps its customers or in other words screws them.I will never deal with any volkwagen again.

I bought a brand new 2013 SE VW passat on 10/1/2012 on 11/3/2012 the rear passenger window completely broke and would not roll up. The The Autobarn City Volkswagen in Chicago on Irving Park, kept my car all day on Saturday 11/4/2012 told me the piece wouldn't be in until Tuesday, on Wednesday 11/7/2012 they kept my car ALL day again provided no loaner car and said the issue was fixed.

On Saturday evening 11/10/2012 the same issue happened. The window is currently still rolled down and I have to drive around with a garbage bag over my window because the dealership said they couldn't see me until Tuesday 11/13/2012 (3 days after my BRAND NEW CAR BROKE).

As of Monday 11/12/2012 I am currently battling with them for them to provide me with a dealer sponsored loaner for tomorrow as I work…

I agree with below complein. Not only Audi but VW is the worst spacilay this stupind Engish workshop manager Richard. He know nothing I dont know why he thre is he dont know any thing?

Audi Complaint: A5 30 KM servoce nightmare – Bahrain branch

There is is no doubt about the quality of Audi car. It is a great car. It was only recently when I took my car to Bahrain Agent for the 30 KM service, that I discovered the quality of the client servicing and dealing with clients. It was not only that they have not even repair what I reported to them “Suspension problem”, but they also spoiled other parts in the car, Fuel Pump and the Camera. It was so dangerous to drive the car with an obvious leak in the fuel pump with all the smell surrounding the car. The Audi represetative assured me…

I have had numerous repairs done on my 2008 super beetle convertible including replacing the convertible top, every window has been repaired several times due to the track making it squeak and groan, and the windows going down randomly after they are all put up, I noticed the clearcoat on the rear wheelfender on the driver's side started peeling about 4 months ago, and it is getting worse.

The first time I reported it, I was told thatthe manager had to look at it. Well, he never did while the car was in for a regular service, and I was told it it wasprobably peeling because I had repair work done on the car by another company.

This is untrue, because I have not had any work done on that area of the car. Basically, the response inferred that VW wasn't going to do anything about it. When my…

really disappointed, ordered mynew vehicle in april for oct delivery. happy with service till i collected my vehicle , noticed from about 400 klms onwards wind noise on my new very special eos. put up with it for a little while thought because the vehicle was brand new may disapare, but NO took it back to berwick dealership shared my concerns.

left my new baby there for the day, keep a copy of invoice customer no 104184 10/10/12 rego ZHC 528 . had washed my car the weekend before to my suprise water was dripping on my window controls onto my leg.

got to the point over the wind noise coming from rh side was vey obvious the vehicle was put in at 589 klms, to my suprise when i got the vehicle back had 120klms more on the clock . only reason i did not ring and pass comment was because the…

however I am angry at all the problems I`ve had . the worst part is I bought another 2006 jetta tdi for my husband not long after the first one and it too has all the same problems . 48 for a stupid switch....

WE HAD BUY THIS CARE I YEAR BACK.WE ARE FACING VERY MUCH PROBLUM IN MY LEGS DUE TO HARD NESS IN CLUTCH PAD OF POLO CARE.WE HAD DONE 4-5 COMPLAIN FOR THIS BUT EVERY TIME WE GET REPLY THIS BUTTER THEN THIS NOT POSSIBALE.BUT NOW THAY SAY WE CAN DO BUT COST OF THIS WILL GO TO RS.30000/-

THIS REPLY WE WILL GET FROM YOUR DEALER:- GLOBUS CARS PVT LTD G.T.KARNAL RAOD, DELHI-110033 WE ARE SURPRISED TO HEAR THESE KIND THING WE HAPPNED IN VOLKSWAGEN LIKE COMPANY.DUE THIS MUCH HARD NESS WE ARE SUFFRING FROM OUR LAG PAIN FROM LAST 3 MONTHS. WE ARE REQUEST PLS LOOK IN TO THIS METTER AND DO NEED FULL FOR SAME.

Since my purchase of my 2012 Passat on 27/11/2012, many critical problems occurred which are making me regret buying it. The start of the problem was not long after the purchase.The EPC indicator light flashed and the car went to a complete stop so I phoned the a service center in Abu Rawash, Cairo, Egypt. They instructed me not to do anything so I did.

However just after travelling 1000 km with the car, the problem happened thrice so I headed to the service center, where the car was taken for 4 days and I was told that they reprogrammed the car computer. Immediately after receiving the car from the center, the problem rose again so obviously I returned the car.

They took the car for 2 weeks and told me that installing a new engine processing unit,which would be imported from Germany,…

The reason for my complaint is that I have an 07 Vw GTI Fahrenheit. I have taken it to the dealership over several time, because the clear coat is coming off the paint in every area of the car the orange color is starting to look like crap.

I would like if some how this will be look into and corrected. I was told that the warrantee does not cover paint, which i read it does no one in any of the dealerships wish to help me with this problem.

Now I have a car that is out of warrantee and the paints just chipping away. If someone could get back to me on this issue i would really appreciate it thank you.

I have noticed from the number of used VWs that we owned in the past 15 years or so that their interiors are so rigid that when the vehicle reaches the age of 10years, their door pads and dashboards begin to rattle. This is not because the way in which the vehicle is driven.

I also own a Toyota conquest which is 1996 model and there is no noisy interior rattles and shakes. Some volkswagens also come with their dash boards coated with a thin (leather looking finish) substance, which looks good when the vehicle is new, as the vehicle ages it, the coating peals and scratch marks are visible.

The control mechanism to adjust the front seats's back rest, of my 2006 Polo is a round turner on the side of the seat. This control system takes ages to move the backrest, back and forth compared to my…

4 ltr. Chassis no. Is it conceivable that the car transfer speed of gear 1 to gear 2 on 4 km speed?????? Knowing that I am asked more than once interview Maintenance Manager in Abu Dhabi or on his behalf in order to looking my problem and find a solution to my car did not happen and

also requested the record of my car history to send it to you did not benefit me one. Please find a solution as soon as I sent the car to the workshop to solve this problem for more than 5 times so far because now I have no just have to lift the lawsuit on the agency and Volkswagen.

Waiting for your urgent response. com mobile no: 00971506622374 or 00971551876345 thanks & best regards Ahmed Nashaat

Dear sir/Madam, I live in Al Ain city, United Arab Emirates, and I have recently purchased a Volkswagen Polo Sedan. After I received my new car, I noticed that many things are missing : For example :

- No foot mats in the whole car. - No mp3 / AUX plug. - No radio control in the steering wheel. - etc.....

I looked into the car's catalogue, and all these are present in pictures, but not in my car. So I asked the agency and they said that they are not supplying these items for Polo !!!

So why didn't they tell me that before selling me the car ??!!!! and how come a very reputable brand like Volkswagen sells cars without even a foot mat. !!!??

Kindly advise on this .. Should I go ahead and sew this agency for fraud or would you like to speak with them ?!!

Thank you for your response. I understand that you do not warranty the tires, I believe the problem is on the vehicle side, not the tires. When I replaced the OEM tires, I went with a higher grade tire in hopes this would prevent this problem in the future.

I also had the alignment checked and my adjusted prior to the new rubber. My son has a 2009 VW CC VR6 and he has the same problem with a different brand of tire. So how is contacting Continental tire going to correct this problem?

This is not aJetta and I paid a lot of money for this car. Researching the internet shows that there are many with this problem. So who do I have to talk to about this?

I bought a 2010 VW Routan for the German Engineering and quality of service I had always heard about VW company. Apparently, VW made a deal with Chrysler and used their parts in the Routan. My Routan with only 24,000 miles has been in the VW shop for almost 8 weeks for a full transmission rebuild/replace and all new roters on all four wheels.

The tires arent even worn enough for replacement but the transmission and other major components are. VW obviously acknowledges the issues as they have made little updates to their 2012 Routan, with the exception of the faulty components replaced. New engine, new transmission which is supposed to not have the issues. No upgrades really to the van.

But when I asked VW to make me a deal on a 2012 with the same features I purchased in 2010 at the same…

9 TDi. The vehicle was priced at R255 000 with about 58 000km on the clock. On Thursday, 21 February 2013, the Kombi went for some light bumper repairs. At the time of the repairs, the panel beaters brought it to my attention that there was visible signs of accidental repair work that was previously done to the vehicle and since I have the vehicle, I have never ever been in an accident with it.

They advised me to contact the dealer from whom I purchased the Kombi to find out if the vehicle had previously been in an accident. I contacted the dealer that same day and spoke to the salesman who sold the Kombi to me.

The salesman told me that they will need a report from the panel beaters to confirm that there are signs of previous accidental…

I’m the owner of a 2006 Passat which I have owned for over 4 years and never had a problem with it at all until a month ago when the key became stuck. I looked it up on google and saw that it is a common problem among these cars and even got instructions on how to get the key out. The key did in fact come out and I made an appointment with Kelly’s Volkswagon in Scranton, PA.

It is always serviced and the oil changed at or before the 5, 0000 mile as directed by Volkswagon. The mechanic told me it’s a common problem with Passat. In fact, I have a friend who had the same problem with her Passat a couple months before mine. The mechanic suggested I should inquire to see if I could recover my expenses from Passat for that, since it is the result of a defective steering column.

I believe…

Dear VW,

Good day … Kindly note that I am a new VW customer who is not satisfied with his new Golf 6 at all, whether from the gear box efficiency or the silly sounds coming from everywhere, unfortunately the overall of the car pricing 181,000 EGP IS NOT SATISFYING at all, plus I have went like 20 times to Automotive in Egypt complaining about the unsatisfying performance of a the car that suppose to be reputable, even the customer service was a disaster they keep on telling me that’s normal while its absolutely up normal, also note that car only walked 30,000 kilometers !! I have changed the dual clutch once and it went well for LESS THAN A MONTH, and it’s very annoying and really affecting my psychologically which reflect on my work performance in a very excessive way it’s like a…

I purchased Vento Diesel car having Engine No. CLN15957, Chasis No. WVWD11602BT048709 on 20/04/11. On 6 Sept 2011, my husband was driving on Highway. Suddenly one maruti 800 hit our car at Bonnet side and damage most of the portion of front side of the car. After strike by small car like Maruti 800, Vento could not maintain balance on Highway and finally fell into deep mud hole. Even after such big hit, air bags did not open at the spot and ABS Could not stop the car running only at 90 Km/hr.

After contact the company showroom in Karnal (Haryana) in India, they are responding with one line " Air Bag will open only when car will face more powerful collision and ABS can work only this much of level". What was told at the time of purchase, nothing come true. I am owning cars from other…

To whom it may concern, I wish to officially register a formal complaint. I own a VW Scirocco Registration FT11 OUP currently on a private plate. I purchased the vehicle around 10th June 2012, from Stockport. As the vehicle is still under Warranty, i complained about the quality of the paintwork. I was advised to bring the car to be inspected by a paint specialist, which i did. I did not hear anything so i later got it inspected again in the Liverpool VW dealership, but again, I did not hear anything.

Eventually after many phone calls, on 17th January 2013, an independent paint specialist attended my home address and took serveral photographs of my car but I am still waiting for a response. I just wish to put my formal complaint in writing and hope that this will encourage a more speedy…

I want to tell that we have already a car of Volkswagen brand name vento . its registration no. PB11AT-0314 Its chassis no. WVWL10606BT018859. it have a problem that it’s AC controller has Faulted & co. workmen at Bhagat Autos at patiala repaired it temporarily & said that its controller is dead the new one is not available presently. They told us near about 80days ago when the part will be available in our stock godown we will inform you immediately, but there is no any information given by them till. We called so many times to Volkswagen service manager he always replied us the part is not available.

We also called at your customer care toll free number 18002090909. We register our complaint at this number & they registered our complaint & gave us a complaint no.…

wens volkswagen kan hulle personeel stuur om kliente diens te gaan leer en as hulle die mense aan stel die regte mense aanstel wat die werk ordenklik kan doen, ek was by volkswagen klipfontein in witbank om n part te kry wat mens ongelukkig by geen ander parte winkel kan koop nie. ek gaan nooit soontoe nie oor baie mense altyd moan oor hulle diens wat hulle van daai tak af kry...

ek het eers soontoe geskakel om te hoor oor die part, en toe se hulle vir my ek moet n sample van die part saam vat, toe ek daar aankom het die persoon van die parte nie rerig geweet wa om te kyk nie, hy het my net gevra watse jaar model die kar is, en nie watse engine daar in is, of die engine nr ni om seker te maak hulle bestel die regte part, hulle het n part bestel die woensdag en gese ons kan die part die…

I have taken the delivery of vw polo last week. There was a problem at the time of delivery.The problem was my door indicator showing that the doors are not closed properly even though all the doors were closed and my central locking was also not working.The very next day i informed about the problem and drop my vehicle for checkup.after 2days they called me saying that it was ready but when i went to take the vehicle they have damaged my car and the problem was also not solved.The response given was too bad . This was not expected from volkswagen company.I am badly disappointed by the service given by such a reputed company.I have mainly preffered this car for its performance.

Brand as well as after sales service.But i have not found any difference between other local brand company which…

After being a loyal VW Driver since day one I again decided to buy yet another VW last year. However after expriencing disastrous service at Barons Claremont with my previuos car ( I filed a telephonic complaint, but never heard from VW) I almost went to the japanese competition-maybe would have been indeed the better option. In September 2011 I settled for a VW Polo Classic 1.4 Demo Model at the Culembourg Branch in Cape Town. I was advised to drive the car and make a nip list, well I am still sitting with the problems after all that time and aft abt 6 or 7 visits still have to go back to have the sound of my faulty aircon recorded (again).

Never mind after my previous visit the service adviser informed me the spare parts have been ordered and they will come back to me once the parts…

I had an accident in my car(2007 JETTA) which was in year 2007 and the car flipped three times and none of the airbags opened.I took it to the volkswagen company for repair and i did not get it till now .

I had a 2009 Polo with a standard radio system (current Vivo Shape) I bought my daughter a 2 door Vivo during 2010 and noted that it had a radio system you could sort of say fits more into the 21st century. Last week I ordered a new 1600 comfort line Polo for my wife only to find that it to has a 20 th century radio in it.

The Polo is supposed to be slightly more upmarket than your Vivo yet you market the Polo with a MP3/Radio and the Polo Vivo you get all the bells and whistles one would expect in the 21st century. My daughter drives a 2010 Vivo with a 21st century sound system and my wife drives a new 2013 1600 comfort line Polo with a 20th century radio.

I am actually totally disgusted to think that I could have bought her a 1600 Vivo GTI or Maxx for cheaper than the 1600 Polo and…

There is big issue in repairing my polo for small dent on door. Job is only for 4 days. Repairing work took almost more than 2 weeks. I came to understand that car is on another persons name as per VW records and service people can not able to open or close job card hence they can not able to help for insurance and start repair work.

I am struggling since last 2 week and still car is not handed over to me. Show room people tailing that, it is service people mistake and vice versa, only blame game is going on.

if my car theft out then what would happen.VW definalty tailing that car is not available in your name so wil be loose my such costly car. even i will face servicing at other service station and insurance claim for big accident. All this problem will come because in VW system…

The dealer locate on 5330 West Irving Park Rd, Chicago, Illinois - 60641 when u buy 3 cars on the past year at the same dealer and you come to the same dealer and tell u have a problem on the car and they don't fix for you I think that's not good for the dealer after what happen today I will never again buy a vw in my life and

son is I can't I will trade my vw for any car who give a good service the people in this dealer think you get the car for free or something someone have to do something to this consumer service at this dealer it's not fair whit the consumers who spend that money to have a car and they promise you warranty and this and that at the end they don't even touch your car please do anything to change this !

On my way back to home my car polo's BRAKE GOT FAILED . i was with my family when the incident took place . i have been harrased for the whole day . On asking them for any top most herarichy's numbewr ,they simply refused as if they don't have any contact number or email Id to lodge a complaint.

Who would be responsible for if any tragedy got occured ???

Lastly i got this site to approach.

My 2003 beetle has started having problems with the transmisson. I receive a letter from vw november 2010 giving a warranty extension on models 2003-2008. So today I took it the the dealership and was told the warranty had ran out. My question was why did I receive this letter after the fact. The warranty ran out Febuary 2010.

The company will nnot help me out at all. When they know there was a problem. I have repalce all 4 motors for the windows and now this. There should be a recall on the windows also. I know that the years for the warranty may have ran out , but I have less than 100,00 miles on this car.

Please consider my massage as an official escalation trying to convey my real disappointment towards Automotive Egypt! I am an oriented customer to VW as I had a Jetta car in 2008 and I sold it in attempts to get the new shape!!!! Unfortunately, I bought the new Jetta from el-sabaa one of your dealers last Jan with special edition 160 HP rather than the new batch that should be delivered to the customers in Feb; the car price was 235,000 EGP pounds over in price than the full option coming batch P2 with 40,000 EGP pounds.

However i discovered that Automotive delivered / compensated the customers with the same car of mine to one of my friends who reserved P2 Jetta with a price 195,000 and such was a compensation for delay in delivering the car to him.

How could I pay the value of…

I purchased a used 2008 Passat from a dealership in norman, OK. Since December I have had to replace the purge valve, breather valve, turbo breather valve, both rear roters and brakes, and just yesterday my stater went out... I bought this car hoping for something reliable, now I am stuck trying to pay it off while looking for something that isn't going to be in the shop every other month...

Come on VW, if you are aiming at being the largest automotive dealer in the US, you have got to amp up the quality!! Seriously!

I sent my car to palm motors whiteriver through towing for oil leaking since the end of july. I have been calling them to check the progress, only to find out even today my car hasn't been fixed. they do not even know what could be the problem for the passed three weeks.

my car is a working tool, I have been staying in my office doing nothing. when I call them, they send me from pillar to post promising to call me back but they do not keep their promise. what must I do.

Maybe they undermine me because I am a woman. PLEASE HELP I AM STRANDED.

The car was looked at by a tech and a faulty fuel injector was discovered. After talking to the service rep at this dealership i was informed that my car was no longer under under warranty which was not true.

At the time my car had 62073 miles on it,,so I called Fidelity Warranty Services whom covered my warranty. Through their customer service rep my car was covered until April 2017 or 93000+ miles. Upon talking to the Fidelity customer service rep he informed me that there is a Technical Service Bulletin on the fuel injectors on my car with a fuel injector limited warranty extension number VWP-13-18 up to 120000 miles covered by Volkwagon.

I had to call Stone Mountain VW back to rely this information that they found out but did not bother to tell me until I bought it to there attention…

My complaint is about my Polo.1.4 comfortline 2010 bought late in 2013 at 36 000 kms with full service history. I know my complaint is a bit late after paying it off recently and bearing in mind I don't ever complain. I had bought my polo from welkom kia car dealership @ R156 000 the sales person told me that there it was Bluetooth enabled, yes it had multifunction on the steering wheel but never allowed me to connect any mobile device to Bluetooth. Regarding the spare wheel which never had the correct sock to change the wheel which I discovered 10 kms from home with a flat tire, leading me to call VW road assistance which had to drive back to me twice as they also never had the correct socket to help take off a simple wheel to change my spare wheel.

Driving the vehicle for 3 months at…

I recently discovered that when purchasing my 2011 Polo Vivo an aftermarket airconditioning unit was fitted by McCarthy VW. The vehicle was also covered with a 3 year maintenance plan. Ever since the fan belt on the vehicle was never changed when it went had gone in for its services(recently brought to my attention) because the air-con was aftermarket. I was recently stranded on the side of the freeway because of this! The fan belt shredded to pieces, I was told that because of the aftermarket air-con unit the fan belt was not covered on the warranty nor maintenance plan yet this was fitted by VW. I see no need in adding extra's when purchasing a vehicle from VW because in the end the warranty falls away anyways! Am truly disappointed & disgusted with this type of money making schemes.

I…