Volkswagen

I bought my second hand golf 6 git dsg on December at krugersdorp vw. I collected it around 20 something. In January the car needed new brake pads, i changed them, after the zenon light went off, i went back to them and asked them why must replaced so many thing in this car and i just bought, and i was told i must do it.

The zenon light is R3000 and something, i bought it when they try to fit it it burn, i asked them again and they say it is electrical problem and for them to diagnose the problem they need 600 which i didn't have by then. Somewhere in April i went back to them for a trade in because really the car is draining me in my pocket, they checked the car and said they will call me.

I received the call and i was told that for me to trade in that car and get a new car i need to…

I hv send my Volkswagen jetta by towing to goa workshop for minor repair of sensor. But from der I dint gt ny response. Customer care manager I spoke with miss dipali was such a lazy lady she dint tell m the problem of car.

Though I cl her 7 Times. Service manager I dnt know name was such a rude guy. Pls mr Mohite look with ur staff. Very lazy staff u hv. Hope u understand my problem. They took 3 days to tell m problem with car n how many days they ll tk to repair it.

We have a 2005 Volkswagen Beetle Bug that we had to have the driver door repaired do to an accident. We needed a new lock for the driver door and it has been on back order for 8 weeks. We can not drive the car due to lock not working.

We have not been able to drive the car for the past 8 weeks. If it takes this long to get parts I will not be buy anymore Volkswagen. I also own a passat.

I took ownership of Polo 1.2 TSI in 2014 Aug, is just over a year I have had the vehicle the left Fog and Dipper Beam bulbs are finished.

To replace both bulbs its cost R600 excluding labour I went to different dealers.

Am really not happy with the durability of the bulbs of these vehicles.

I own a seat ibiza 2014 & i had an unspecific weird reply plus bad treatment from Volkswagen Egypt EATC & KAYAN AL OBOUR BRANCH regarding my broken cheap console after keeping me waiting in the guests room an hour before my scheduled time for taking the car for the survey and then after taking it ,I was kept waiting for more than 5 hrs.

in the Guests Room plus my personal (Mouth freshener – my iPhone USB charger – My business card holder – Gym’s electronic access card ) which was stolen inside the workshop – I don’t care about them anyway – but it really shows a very cheap treatment for the clients and weird choices to choose the staff.

But to cut it short; the engineer running the case who is called Mr. George came afterwards and told me that Spain didn’t agree to finalize your complain…

The 30 second Volkswagen TV commercial with two Jewish women and a young man looking at a new VW is disgusting, and in poor taste. The ladies mention rear-end event several times; then at the end one makes another innuendo of a sexual nature.

The only sex that sells autos is a nice looking young lady, making no sexual comments. S. Maybe it will fly in New York City, retirement areas in Florida, and LA----but I doubt it. It is a disgrace to the quality VW brand, and the Marketing person who is responsible should pull the ad quickly.

I was promised a refund of up to R1 000 by VW - however when I sent the relevant correspondence to support@vwconnect.co.z, and following up a number of times, I simply do not get a response. I then tried to phone the number on their website, which does not seem to exist.

Disappointing that VW makes promises which they have no intention of keeping.

Charlene Norman

I have a 2013 Beetle that has been in a West Virginia dealership for more than three months. Mice at into the car's harness, which needed to be replace. No, this isn't a joke. The harness had to be built in Mexico, where I'm told VW makes its Beetles. But you can build an entire fleet of cars in three months.

I have called the dealership; I have complained to someone at VW over the telephone, but I have gotten no satisfaction or, more importantly, my Beetle back. I'm at a loss. I would say VW is ambivalent about my situation, and I'm shocked at the lack of urgency in terms of getting my car back.

I understand the initial problem wasn't the company's fault, but why it doesn't have a harness ready is not something I understand. I have complained to no avail.

People might complain that…

I purchased a 2014 Passat 1.8 TSi last February new here in Shenzhen China. Since i have had the vehicle the Gearbox has been getting more noisy and more erratic in its gear changes between the speeds of 10-50 KMPH with the car feeling Jerky and not smooth .

I have owned over 50 New cars now and have to say I enjoy the Passat however these continued problems with the DSG gearbox is becoming to say the least frustrating.

We have taken this back to the new car dealer on many occasions and the last visi they reprogrammed the entire car to rest all settings but to no avail.

we would like to request of VW that this be rectified or new Gearbox replaced in the car . The car has only travelled some 18500 KLM's and to say the least my wife and I are very disappointed in the lack of support or…

Hi All, I sent to you a message before through your application but you did not reply on my Complain. I have a Tiguan 2014; from two months I changed by Mobile form I-phone 5 to I-phone 6, and from that time the Bluetooth did not synchronize with the new mobile. I went to the Maintenance center and they surprised me that it will not work because the mobile software is more advanced and I need to do a hardware update to the car in order for the Bluetooth to work. And that it will cost 10,000 EGP.

For me it is not acceptable at all to buy a car from one year ago with Bluetooth option which was a major option in choosing this car and after one year it is not working because I upgraded my mobile, in addition such information was not communicated to me when I bought the car. I am not going to…

I am driving a vw polo which has a starting problem(4occasions).today at 17h13 same thing happens...call centre(liesl lombard)informs me that i must wait until tomorrow(2015/06/18)as my problem was ongoing...instruction to take this stance given by gerard horne..need to inform other vw drivers...

Volkswagen commercial on tv about a lady pumping diesel an her 3 kids recking up the store. Why so horrible? I will never buy a Volkswagen because of this.

I have written before without a response. Think is time to get a lawyer! The wiring in my Volkswagen Tourage is rotten, falling apart, I have asked. VW why and have heard nothing back? It has been a great expense and a very serious problem resulting in possible Fire.

I haveVw pictures of wires without any insulation causing short circuits. I think VW has a problem they do not wish to respond to. Appreciate any help, but I think the only recourse is to get legal help to get Volkswagen corporate offices attention.

I sent this email almost 10 days have had NO response... it was sent to Germany as well as Egypt

To Whom it May Concern,

I am writing in regards to my wife's Volkswagen Golf.

Since buying the car I have spent more time in the service center than actually enjoying the car. Every time I have needed to do something for or to the car, I have gone to the service center. I have never serviced the car outside of the service center, this includes simple things such as changing the water in the radiator to filling the glass cleaner.

For the last four months, however, I have had continuous, unfixed break issues in the car. I have visited the center no less than 8 times in regards to the breaking system. The breaking pads have lasted no more than 10,000km each pair, which is unacceptable. Each…

" commercial is an insult to any mother's intelligence. It depicts terrible, unruly behavior and an oblivious mother who obviously raised a bunch of future thugs and is barely aware of what they are doing at any given time. It is a bad example for kids. It insults mothers.

And it implies that cowboys are socially retarded and destructive. Does anyone at your company preview these ads? This isn't creative and it makes no sense.

My vehicle, Amarok, its coolant light kept coming on. I went to Lindsay Saker Vereeniging In February 2015. They assisted me and looked at the problem. They phoned to say it's the radiator. It looks like a "klipie" damaged it. They put a brand new one in.

Last week, the 15 May 2015, the coolant light went on again. I phoned Lindsay Saker, they said I must bring the vehicle in to look at it. I took it in. The same happened, they said a "klipie" damaged it and sent it to repair it. According to me there was a warranty on this radiator. But today I had to pay R2717.01.

I'm not impressed with the service and its a lot of money to pay from February and May again. I must take the Amarok in for a service soon but will not go to Vereeniging branch. I'm really disappointed in Volkswagen.

I bought new polo from s.g. highway, das auto on 5th jan-15.

SALES PROBLEM

1. Written commitment of rear parking sensors was given, and then refused saying, this new car doesn't supporting, company doesn't recommend. They can not do it. We were highly disappointed.

SERVICE PROBLEM

2. After using the car for a month, it started giving starting trouble. I have to give 10-12-15-20 selfs to start the car, and have to keep trying for 10-12 min.

They gave it for checking at sarkhej company service station. I talked to Mr Kaushal there, in person and on call. They kept the car for 1.5 day. They gave it back saying key coding problem, which is solved in both keys. Again, started same trouble within a week of service. We called Mr Kaushal, he asked us to use another key, duplicate key. Till…

In this year I went to Vereeniging VW, Lindsay Saker branch the Amarok coolent light went on. They looked at it and replaced the radiator. This week the coolant light went on again. I phoned Vereeniging branch today they said I must bring in the Amarok that they can look at it. I took it in this morning.

One of the personel looked at the problem and showed me the water underneath the radiator. They booked the Amarok in to see what the problem is. They said they will phone me. I phoned the following times and the switchboard lady kept me on hold 15h13, 15h16 and 15h20 then I spoke to Patricia that said Rina is busy she will phone me back. At 15h38 Rina phoned me to say that the Amarok is only in at that time and she will phone me back before end of day.

At 17h00 I phoned and no one…

I recently took my 2013 Polo Vivo 1.4 Trendline for its 60,000 km service and advised the service adviser of a couple of problems with my car. I asked them to check the shocks as the car was all over the road on windy days and also under braking. I supplied them with 2 shock tests 1 done the day before the car went for the service noting that the front shocks are under a safe operating capacity and the rear ones were very close to being under.

When collecting my vehicle, the service adviser said there is no way they can test the shocks to see if they are in need of replacement. I was then told that the service provider calibrates their machines in their favor to get the job. I then asked why VW cannot test it and was told they do not have the equipment to do so. To date, nothing has been…

Well I bought a brand new Comfort Line Jetta TDI. Was really enjoying it for a week and a half until one evening I was out and went to put the key in the ignition and it would not go in. Called roadside assistance and the gentleman was able to get the key in but told me not to remove it until I get it in to the dealership.

Being a long weekend (Easter weekend), I decided to take the car in on that Mon the 11th of April. My car has been in the shop ever since. Now after ordering the 3rd part as the 2 prior did not work, they have decided that now they need to change all the locks and the one for the ignition. I have gotten to the point that I do not want this particular car back.

I did not spend money on a brand new car to have all the door panels taken apart and have them start rattling,…

I'm a woman, 54 years old and I have bought an UP because it is a VW and it had a very good evaluation in the media at that time. I have bought a VW UP 2013 with semi-automatic gear and was very excited at that time about having this kind of gear. I'm happy for my UP but there are 2 things that have disappointed me as I do not think they live up to the VW high quality product level:

1. My semi-automatic gear "gets stuck" in the lowest gear once in a while. I've pointed the problem to my VW dealer in DK but they keep saying there is nothing wrong with it. I do not agree, and I think it must have a problem. Is it possible to have the car tested in the fabric in Germany?

2. Another thing that has disappointed me a lot is how the "3 doors model" is put together. The seats in the front are…

I am very disappointed with the response that I received after taking my VW Toureg 2010 model to have the hand brake lever repaired at Essendon VW.

I was told that if I paid $294.00 the lever would be replaced immediately that day (Wednesday 29th April 2015). However, after explaining to the Services Manager that the lever should not have snapped in my hands the way it did, I believe that I should not be charged for this repair.

After this discussion with the Service Dept. manager, she suggested I call VW customer assistance. I called them only to be told that they will follow up with VW Essendon.

Upon arriving to pick up my vehicle, they did not repair it. They said that it was going to be processed as a Goodwill Job, but were not able to tell me when that would be.... After 5 days,…

I booked my car for service on Tuesday 28/04/15 for Thursday 30/04/15. I asked if I could be taken to work after I drop my car and needed to be at work @ 8 and they agreed. When I dropped my car off I was told they could not take me to Merilyn because there were many customers and Merilyn was far.

They told me this at 8 when I should have been at work at 8. I was told they could only take me to pta cbd. When we finally left we took another customer to koedoespoort to his workplace which seemed unfair to me because why are we not treated the same.

Why did VW wonder boom agree to drop me off at Merilyn but not keep to their promise? I was late for work and I was supposed I was a key holder who had to open the store which I failed to do.

Why could they not tell me in advance that they…

I am from Tenerife, Spain. I bought a Skoda Yeti in April 2014. The company that sold me the car, Cuatromoción, gave me the car with 29,6 km. A few weeks later the climate system began to make noises, then the temperature started to fail too and a few weeks ago I realized that the car consume coolant. The company, Cuatromoción, only says that they are design flaws.

I would like know if are there any staff to get in touch with to explain my complain in the main factory and get a solution for my car. It has one year of guarantee. When it finish I will put the case in the Spanish courts.

Ordered a highline passat on 14th Jan 2015, com 907149, first eta was before 17th March, second 24th April, third 1st May. Now, I can't get any date due to some part short for the car which they won't tell me what it is!

I phoned "customer service" this morning. They told me it might take 24 hrs to get back to me. This is frustrating because my family all buys new VW since 1983 ! NEVER AGAIN

This’s regarding a serious complaint that I’d like to report against Automotive Egypt “Abo Rawash Branch.” I bought a 2008 Passat with 9000 Km, on April 11th 2015. I decided to upgrade my existing sound system "RCD310" with the new "RCD510." I went to the workshop & before making the purchase I asked for confirmation that the below key functions will be working properly, they’re as follows: 1. Integration with originally existing parking sensors. 2. Integration with the AC. 3. Bluetooth compatibility

All was confirmed to be OK & 3 hours later I received a call that my car is ready. I was totally surprised when I went to take & inspect the car that: 1. The Antenna cables were missing & the radio sound was not clear 2. No integration with either the Parking Sensors or AC was made as…

Hello VW team this is regarding a serious complaint that I’d like to report against Automotive Egypt “Abo Rawash Branch”. I've a 2008 Passat with 9000 Km, on April 11th 2015, I decided to upgrade my existing sound system "RCD310" with the new "RCD510".

I went to the workshop & before making the purchase I asked for confirmation that the below key functions will be working properly, they’re as follows: integration with originally existing parking sensors, integration with the AC, bluetooth compatibility. All was confirmed to be OK & 3 hours later I received a call that my car is ready.

I was totally surprised when I went to take & inspect the car that the Antenna cables were missing & the radio sound was not clear. No integration with either the Parking Sensors or AC was made as promised.…

Last year, I took my car in at VW because I kept hearing a sound from my back tires. I took the car to the Alberton VW location, so that they can assess it and tell me what exactly was the problem. One of the "guys" test drove it, and he said it was nothing else but flatspots. Mind you, I went to a couple of tire places just to confirm, and they told me that it was flatspots. My shocks are totally worn out, and they advised me to go to VW to get new ones fitted. VW told me I must replace the tires. My mistakes was that I trusted their word and replaced my only tires (for the third time) because they told me that it's just the tires. That was in December.

Now, AGAIN, my tires are damaged! I went to the shop, and they told me that my shocks are worn out and my back tires have flatspots.…

Vehicle Make and Model: Volkswagen Touareg V6FSI 206 SI A8A. Model Code and Year: 7P5203 / 2013. Mileage: 38,273 (18/04/2015). I refer to the above car which I purchased from Ali & Sons Co LLC in Abu Dhabi in 2013. Since the date of the purchase, I have had to send the car for repair four (4) times as follows. On 11/05/2014, I sent the car to Ali & Sons Co LLC after the engine management light indicated that there is a problem. I was told that the ACF valve was the problem. My car was kept was for three (3) days in the workshop and no replacement car was offered to me. I collected the car on 14/05/2014.

On 18/08/2014, I sent the car to Ali & Sons Co LLC after the engine management light indicated that there is a problem again. I was told that the charcoal filter was the problem and that…

Took my 2014 vw Jetta to sunrise vw for a bubble on 2 of my tires. That I bought extra for my car. I Specifically told the front desk of my situation. Female at the front desk was very rude, disrespectful and unprofessional in person and on the phone with my wife.

Car was there for a complete day until I call. They did not call an any one to inspect the tires. Was told will get to it tomorrow. Called again, was told they looked at the wrong car. A total of 3 days.

Ask for a rental it was filthy on the outside n filthy inside. Female at front desk told me to take to car wash.

I bought a 2013 VW Jetta(TDI/DSG), and a few weeks later I wanted to install a trailer hitch to perhaps pull a small utility trailer.

However, after looking in my owners manual for specs. , I was shocked to find that with the TDI/DSG combination, I was not allowed to tow, and if I did, my warranty would be voided. I am thoroughly upset, as I was not informed of this by the salesman(dealership---AUTOHAUS, of Winnipeg).

After many letters to Customer Relations of Canada, I was bluntly told that indeed, my warranty will be void if I tow. Being very dissatisfied with this, I researched and found that many, if not all, European countries allow trailers to be towed with a 2013 Jetta TDI/DSG.

Imagine my surprise that because I live in Canada I am not allowed. The Customer Care person had no…

My daughter, Pamela Ruble, had a problem with her car and of course, like the rest of her family, we bring our cars in to Gunther VW Ft. of Oakland for service. She went there on Friday, April 10th in the morning and waited for about 2 hours until they told her that it might take longer to find the problem and she could take a rental. SO she got a rental and around 5PM that afternoon, she got a call her car was ready, so she returned the rental and picked up her car. She was only charged $1 for the rental and nothing for the $400+ charges to repair the car.

Well on Saturday, April 11th, the car was doing the same thing, she was working but went over to the service department Saturday afternoon. At that time they said they couldn't get her a car to rent because the rental place was closed.…

Service center in Glenmarie, Shah Alam, Malaysia keeping my car, Volkswagen cc, 12 days but yet not finish repairing . The person in charge are very irresponsible and is very difficult to deal with. Even the Malaysia headquarter also not handling my problem well.

I had make many complaints but the only answer provided is need to talk to management , all lame excuses. My problem is I need the car very urgently but I can see that they are not happy to help customer to solve the problems yet they are like saying we are impatient .

To me 12 days is too long and is very obviously we already very patient waiting. Today, I called up the center but is like nobody answering call, I have to wait for more than 10 min to 20 min and that is after trying call for more than 10 times.

Is this call good…

A lady hit my VW Conv. Beetle on the drivers door and a New door, Regulator, & window motor was installed! Now the motor locked up and the regulator seized up! My car is still in the shop and VW said the part is out of warranty!

There are numerous complaints on the VW forum of complaint about this till a recall should have been given on this problem! I need my car and can't afford to get my car out of the shop because of a Faulty part!

Will you replace those parts so I cannot feel like I'm penalized for driving a VW!

its been a year & three months since I bought the car but still no spare key , I'm very disappointed with their service n would like this matter resolved asap.

VW twin charged cav engine code 1.4 TSI piston failure, seems to be a common fault on these cars, according to many forums and motor warranty. Why doesn't VW assist with repairs?

2013 VW Jetta S -riding up in down hills the bottom of the car scrapes. I have never had this happen with any other vehicle I have ever owned.

4 Sedan December 2014. Soon thereafter the airbag light came on, and there was a problem with the radio, switches off on it own while using it! With the 1st service (15 000km) when I was driving from the dealer, the aircon did not work and just to discover that there is another fault on the car, which they did not have stock of the parts!

While waiting for the parts an electric fault appears! The car wont lock most of the times, the boot cant be opened from inside the car, or with remote! The automatic door lock when driving do not work at all, and cant lock it from the inside as well!!!!

Now they expect me to drive woman alone from Vryburg to Klerksdorp (230km) with a car that can not lock!!!!

Took my 2015 VW Passat took fix recall gas recall car took car home started to get strong order of gas the next day i thought maybe the problem would be gone. I was taking my mom who lives with me on oxygen 24 hrs had to drive her right back home my husband and myself went to the market the smell was so bad we got sore throat and bad headaches the next morning.

I will not drive this lease car for fear of a fire. I also have oxygen in my home in Rhode island. VW said they will get back to me on Monday it is Sunday. So I am with no car this is how they treat the customers this car is a hazard!

w to buy the product as i trust your parts and I believe you sell quality ,but to surprise is not quality and I was not told that if I buy electrical component it must be fitted by the dealer or were i bought it , I was told after i complain to Joel , I 've spend so much money for that light switch it lasted only 8 months , I am not happy at all , I hope that this will be resolved , I will really appreciate your help .

I bought a bmw 120 from vw in witbank, when i went to test drive the car i told them about the faults that needs to be fixed, they kept the car for 2 weeks to get all the faults fixed, its a month later and everything that they said they fixes is falling apart, the powersteering pump, the brakes, the dashboard glove box, the indicators even water dripping on my feet right next to the clutch after rain, the DP kobus du plessis told me the only option i have is for then to take the car back and get it fixed by them, the same people that so called fixed it the first time round, so heres the thing i live about 300 km from witbank, so they come and fetch my car, leave me without a car, stay away for weeks with my car and i still have no proof of anything being fixed?

Kobus said i will just…

also i had an accident so he told me that the spare part i need will take 1 month and a half to be ordered!!!!! Thanks

My vw transporter was booked in for a service. They rang me up saying the brake pads are 90% worn and the discs where 75% worn and needs replacing and it would cost £680. So I rang Tps the company sell genuine vw parts.

They told me the parts would cost £255 the discs where £31 each, so I rang the norwich centre back up and they said don't know how this was as there discs are £65 each. They said they will ring me back.

About one hour later they rang me up saying they would take the price down to about £500. So I said go ahead. , but they couldn't do the brakes as there was no one had the parts in stock.

So on my way to pick the van up I poped into Tps which is on the same road as your vw centre 50 yards away and got the…

suddenly while I'm driving the car engine stooped and I sent the car to the Workshop in Egypt which I deal with since 2010 when I bought the car passat model 2010, 1400 CC Mod 3c2 chassis no wvwzzz3czap045574an my customer code is c21515, this workshop located in Egypt Giza, Abu-Rawash, Industrial Area, Land no. 112 behind the smart village, cairo, alex road Tel.0235391178, Fax. 0235391180 . I delver the car to them in 19 march 2015, they open a job order number 092236 and they told me that they contact the technical support in Germany and they reply that the problem is in the control of the gear box and they need from 3 to 4 weeks to get another one and during this period no other car is available and they told me that I will pay about $ 2,500 dollars.

My question is How come ? my…

2TSi(vehicle register no: FRC199K) to Mid-bay VW in Richards Bay for its 30 000km service on the 25th February 2015 and drove it to Jo'burg on the 26th of February 2015, however on the way in Bethal it gave us an EPC display on the dash. We were advised by VWSA not to drive further.

Car was promptly towed to Trisac VW in Trichat. Tests have been done and VW is unable to repair. It has been 4 weeks already without transport,courtesy or replacement car. We are told the matter has been referred to the factory in Utenhage it could be another 7-10 weeks.

Does VW expect us to be happily paying for a car when we walking due to their product malfunction? This is a clear case of a big company abusing consumer rights. We want a replacement or courtesy car.

last night i was traing to change the tire, i followed the instructions according with the manual but in middle of the process the jack fell out and the car too, i called to the insurance company and one person arrived and tried to change the tire and he used the same jack and happen the same problem the jack and the car fell out.

the reason for this issue was the bad design on the jack. this bad desing is a safty issue

I am totally disgusted with the service of VW Rustenburg. I've never in my life been treated like this......and to be exact by such an international company. My VW Transporter went in for a service a few times at the store and not even a month will go pass, then the same problem comes up again. The latest what happened, my bakkie went in for a service and within a month the thing broke down again. I had it fixed and I was quoted R14 000. At that stage, I was sontinue with the jobo fed-up with the bakkie and it's people at VW Rustenburg, that I decided I'm going to sell the thing. I gave them the go-ahead to fix the bakkie and after 3 days I received another quote, stating they found more problems on the "thing".

I was so shocked when I saw what the amount was - R28 000!!!!!!…

I purchased a brand new Polo Vivo 1.6 in 2013 from VW Southey Street in Kimberley. About a year or so after the purchase, my back left door locking mechanism started giving problems. The door knob would not go down when locked. As the car was (and still is) under warranty I took it to VW Southey Street during my first service and ask them to check and rectify the fault. When I received the car, they assured me the problem was fixed. Two days after that the same problem manifested itself (faulty locking mechanism). I inform Southey Street and made another appointment for them to put in a "new locking unit". Again they claimed to have fixed the problem and again the locking mechanism remained faulty. On the third occasion I took the car back to them to fix the problem.

They now claimed it…

I had an accident in my car(2007 JETTA) which was in year 2007 and the car flipped three times and none of the airbags opened.I took it to the volkswagen company for repair and i did not get it till now .

On my way back to home my car polo's BRAKE GOT FAILED . i was with my family when the incident took place . i have been harrased for the whole day . On asking them for any top most herarichy's numbewr ,they simply refused as if they don't have any contact number or email Id to lodge a complaint.

Who would be responsible for if any tragedy got occured ???

Lastly i got this site to approach.