Volkswagen

My vehicle Vw polo Blue Motion was taken to Vw Pine Street in Durban on the 22/03/16 last week Tuesday. I was told that the only booking available was the Thursday the 24/03/16 so I left my vehicle there as it needed repairs with the clutch. When I followed up on the following Tuesday due to the long weekend being easter I was told by my service adviser that there was a waiting time to get in the part. When I followed up on Wednesday I was told that the part was still not there , I was very cross and told my service adviser that I need the car by tomorrow as it is almost a week with you'll now.

So the next day being Thursday I called around midday to follow up and was told that I can come in by 1 7h00 to pick my car as it would be ready. So at 16h 30 i Called to check and was told to come…

I have a 2009 beetle convertible and 2 windows do not go up or down. I understand this is a big problem with a beetle. I want the windows fixed. I already had one fixed before the warranty was up.

I only have 45,000 miles on my car. Will VW fix this problem? If not I am prepared for a class action suit. There are thousands of complaints from owners.

I went to the dealership service center for an oil change. I was informed my front boots were bad and needed replaced and that my tires had dry rot. I agreed to have these things replaced. After this was completed, they called and told me my wheel bearing broke during the process.

They made me pay for the new left front bearing. Three months later my left front axle needs replaced (very loud). They told me the part would be $600. I took it to a recommended service center where the total cost is less than $400.

These people cannot figure out what the dealership service center did; the best they can conclude is that it was a misdiagnosis.

I love my VW Polo Playa (1600) 2001 model and have had it for over 10 years now. However, I am a nervous wreck when I need to drive in rainy weather. The car totally shuts down when it gets wet or when I drive in just a little bit of water on the road. The result is that I cause a major traffic jam and people yell at me and show me ugly signs due to my car blocking traffic. It causes me lots of stress and at that moment, I can't do anything about the problem. I just have to wait quit some time for some part/parts to get dry before I can attempt to start the car again.

I am a single Mom and it causes lots of stress for my kids as well. I can't carry on struggling like this and need the problem to be resolved. I believe and trust you as my favourite car brand can give me a solution to my…

2010 I purchased Jetta diesel 36,000 miles my radio went out, then 80,000 miles hallmark told me it was time for timing belt then at 120,000 hallmark cool springs in Tennessee said you need timing belt two weeks later air compressor goes out. Now my vehicle want pass emission inspection I have spent over two thousand dollars trying to get it to pass I have not been able to drive it since December 2015 due to not pass inspection.

I have not filed a lawsuit because I believe in your company and ya'll will do what is right. If someone could help me with this problem and replace this vehicle .

Dealership in Jackson,Ms has convinced me to sell my Eois. They do not even know their product line. Had to ask me what Brand an Eois fell under. Called to get a service appointment: Took over half a day to get appointment.

Then they ordered the wrong part: then they placed the part on incorrectly: It took 3 months to fix problem. Now 2 months later, has another issue. It appears to take several more hours to get an appointment. Can not even get a manager to come to the phone.

Poor girl who answer the phone is clueless. BBB complaint to also be filed.

How unfortunate for Santa Fe, NM VW customers that Garcia Motors took over the dealership. I recently had my car serviced and within a short time I had trouble starting the car. I returned to the dealership and found the battery cable was quite dirty.

The shop manager did promptly find a mechanic to look at my car. When a request was made of the store manager and shop manager as to who serviced my car no follow up was made. The store manager said he would come over to the service department but I never saw him.

No follow up call to me was ever made. So different from the previous ownership by Premier Motors where customer service was a top priority. PM's staff was courteous and very helpful. I truly like my VW Passat but will have second thoughts about purchasing another if this is the…

Friday 26 February my car went in for a 90 000km service. I got more than I expected. I had to have a brake fluid service. Poly v-belt replaced. Cam belt kit and brake fluid service. All this cost me a little over R10 000.

Now the next day my car won't go. It has lost all power and very weird noise coming from engine. My frustration is I live 3 hours away from your Richards Bay branch. I am a Pastor and I need to be in church tomorrow.

What do I tell my congregation. Can't come to church because my VW has let me down. Very frustrated and disappointed.

I have a complaint about my VW Polo GTI (Vin no. WVWZZZ6RZDY095306) that was serviced on 27/01/2016 at Lindsay Saker East Rand. On 25/02/2016 the coolant light came on and I phoned the service adviser named Tanya from Lindsay Saker.

She advised that my son fill water and bring in the vehicle on Monday, 29/02 as they were fully booked. On 26/02 when my son arrived at University the coolant light came on again and he noticed that all the water had come out of the radiator.

The car had to be towed to VW Braamfontein. We are now in a predicament as there is no courtesy vehicle at Braamfontein and East Rand says that unless the car is with them they cannot provide a courtesy vehicle.

Yet we purchased the vehicle from them and it would have been with them had the service adviser asked us to…

Dear VW, It is It is regrettable and unjustifiable to have received a letter from VW Singapore on 2 Feb 2016, demanding immediate payment of S$396.41 for my car battery replacement. After my car was brought to the car service centre at Macpherson, on 30 December 2015, Service Concierge Ms Wadihana assured me that the battery replacement would not incur any replacement fee due to it being faulty by nature.

Furthermore, when the battery was finally replaced by VW Singapore, I had to wait for 1.5 hour to receive my car even though the delivery was to be made in 15 minutes as the VW Customer Service Centre was near my housing estate. Notwithstanding this point, I saw VW driver of my car driving recklessly and speeding when the delivery was made.

In conclusion, I request that VW waive this…

Dear Volkswagen corporate office. I am a proud owner of one of you most luxurious and reputable models, a 2010 passsat, no: WVWZZZ3CAP040484. However I would very much like to express my disappointment in your service standards here in Egypt. I am a mechatronics engineer and a " Deutschland Univresitat im Cairo" graduate and therefore it should be clear that I appreciate German technology when comes to cars.

My car has only done 577xx kilometers, regularly and considerately serviced in your own official service centers and according to your engineers I took the car under the impression that it was perfectly and reliably serviced to run for at least another 10,000 kilometers. Only a few kilometers back I was driving my car, only to notice that its engine was starting to become feeble and…

We had purchased Volks Wagon Polo in April 2014, which is still under your warranty period of 2 years, we regret to inform you that our said car run till date around 12500 km , 2 days back our car breakdown , we contact authorized service center, they have informed us by sending estimate of Rs.21000/- INR that our clutch plate, pressure plate and fly wheel have to change.

We really wonder and surprised that how clutch plate has been burnt only after running of 12500 km, we already have Volks Wagon Passat with us since 2008, and many other car such as Nissan Micra, Maruti Susuki, Ford Endeavour etc. According to us its some manufacturing defect, kindly ask your authorized service center to replace free of cost, as right spirit, we expect your intervien in the matter, please look below…

My name is Waleed Gaber and I own 1.4 Passat 2011 with chassis number 320026. I had a problem in my Mechatronic gearbox, I delivered my car to Volkswagen Egypt (Shoubra el Kheima branch) on Saturday January 9th. I was told that the spare part is not available in Egypt and they will send to get it from Germany and I will receive my car fixed in a week. After 10 days I contacted them and they told me that i have to wait for another week. It's over a MONTH now and I didn’t receive any updating call from the customer service team, each time I was calling asking about my car status nobody answered me or answered the phone.

This is beyond rude and unprofessional for customer service for a big brand name like Volkswagen. Please be aware that I will be beholding the company the responsibility for…

I have a VW Rabbit, 2007 and the icon for check airbag was on, I looked the code up online ( Code # 01218) and it said : side airbag igniter, pass side N 200; part of VW recall. I got there and was told that was not part of the recall, that is doesn't just go by year and make but by VIN # as well and my vehicle was not part of that recall. I was charge $140.00 for them to diagnose the issue, and sure enough, it was #01218. Cost $380.00.

I said, go ahead and do it, but then the service guy proceeded to tell me I also need an Oil Change ($100), air filter change (another $100) brake fluid ($100) Funny thing is I had a full maintenance done to the car 2 months ago. My current miles at the car: 81,000. Per the sticker on my windshield, I don't need oil until 87,000.00 miles. I told the guy…

Hello Volkswagen customer care team, I own 1.6 Jetta 2010 with chassis number 107666. I had a problem in my gearbox for the 3rd time. I delivered my car to Volkswagen Egypt (Obour branch) on Monday January 4th.

I didn’t receive only 1 updating call from the customer service team, each time I was calling asking about my car status and after 18 days of waiting I received the 1st phone call from the customer service team telling me that my car is ready & the problem is totally solved but I need to pay for the general maintenance of the car so they can afford the spare part fees of the gearbox.

I went on Friday 22nd to Obour branch & paid the fees (4930 EGP) and when I tried the car I found the same problem after 2.5 weeks of waiting. I delivered the car again & they are checking since…

My 2015 car was towed in on Saturday to Vereeniging and since then they haven't called me to let me know what is wrong with the car. I am the one calling but they keep on telling me that they will callback.

They also not offering me a courtesy car. I have a baby that needs nappies and now I am stuck can't go anywhere. Terrible service from Volkswagen corporate.

On December 9, 2015 we went to Lees Summit dealership for one thing and 7 hours later we ended up trading in our VW Jetta sports wagon for same year, almost same mileage Passat. This is the second car we have purchased from this dealership and never thought we would encounter such a cluster mess!

Here it is a month and a half later, with a second visit to the dealership, and a third phone call and they never sent a payoff for our original loan. Now we are behind a month and a half on the car loan that we don't even have any more.

Nobody will return our phone calls or acknowledge us. The lender can't help us, they just want our payment, we don't know who to turn to in order to get the dealership to send the payoff out.

Was accepted on 2/1/16 for finance and mentioned at the time to Daniel Hill and Richard (Worcester) that didn't have a license but husband would be the sole driver. They didn't see a problem. On the 7/1/16 I was told by Richard, who rang at 6pm stating the finance had been declined due to no license. We were due to pick car up the following day. He said would try in morning a different finance company. This all failed and didn't get the car even though I have an excellent credit score, in fact I was insulted by Richard by him asking when I got my license back they could help me then.

On the Monday I was asked how the handover of the car went! I was fuming as is there no communication in the company as didn't receive the car. A few days later I received documents such as breakdown cover,…

This was second vehicle I purchased from VW. Bought brand new 2007 Jetta. About 4 - 5 months ago, transmission started doing hard jerk. Had less than 69,000 and kept service up. well, VW in Pasadena told me they did Extended Warranty for One year.

I was never notified of issue, or potential problem. Bluntly told warranty expired in 2014 and nothing they can do. Personally, I think recall should have been done. This is major issue. This is second vehicle I purchased from you and was excellent customer.

I am senior citizen on fixed income.

Also, had to have the part that makes brake stop was out and I had to replace along with another major issue. Can't remember what it's called. I have spent almost 2000 dollars and still have to have transmission fixed.

Why wasn't recall done and what…

I had an accident in October 2015 and the back bumper was damaged so I decided to repair & replace it in Volkswagen service center, auto motive, El obour city. I went there by car but unfortunately the back bumper was not available and Mr.

Emad (spare part Director) promised me within 15 days it will arrive. You can't imagine till today that there was no availability of this part, and it took more than 3 months to order it, it is shame. I wish that VW corporate would have treated the situation as urgent next time. 15132, motor No.

937868 and the car No. is LLR 675.

I purchased a VW TDI Jetta 2009 Sportwagen from Pearson Hyundai in August, shortly before learning of the emissions issues. Since purchase, the car has been in the shop numerous times for broken door locks, broken valves, and a disentigrating heat coil. The day after we got the heat fixed (using our VW Goodwill package to pay the $1000 repair bill), the power windows stopped working. I'm not sure we can afford another fix and we are beyond frustrated with this vehicle.

The dealer has been marginally helpful, but the problems just keep coming. What options do we have in order to pursue getting the needed repairs paid for? Can we it investigate the lemon law or other remedies to get a replacement vehicle or refund? I read that if a used car is Out of service for more than 30 days during the…

This is really a very bad experience for me to becoming a Volkswagen user. I am having Volkswagen Vento purchased in 3-4 year back. In last year I was came to know that there is some problem with gear shifting mechanism, when I requested to Volkswagen customer care they diverted the issue to local dealer and who is unable to help me. Ultimately I have to get this changed.

Then I reported the issue of displaying spring on car control panel many time and every time I was told that the issue is resolved now. 3 months back I again reported the same problem and local service centre informed me that fuel injector need to be replaced. There are 4 fuel injector having cost of 20000 each but I don’t know these were replaced free of cost. Again 2-3 days back I found the same problem of displaying…

4 TSI. 00. That done car was booked in they replaced the part. What happened after this I did not expect. Drove the car for 4 days something did not feel right to discover that the part they replaced they did not connect all the pipes that was suppose to be connected.

The car went back 3 times in a week for them to sort out whats has happened. I got the car back leaking oil the idling was high a the engine was making a sound that I dont know were it came from.

On 18/12/2015 I got the car back fixed according to them. But the car is still not right to my satisfaction. I am very upset and not satisfied with the work that was done on my car. I service my car when it needs to be serviced not to have these problems but the quality of the work that's being done on customers vehicles are below…

The Platinum VW service department in Hicksville, NY is incredibly incompetent or just downright unprofessional. It started with the phone call to schedule my appointment. The woman on the phone was trying to rush me off the phone with quick "okay's" and "see you then".

She did not slow down and allow me to ask a question or even confirm the appointment. I was lucky enough to squeeze my question in before she hung up on me. My real issue is with my service manager John Grossman (#4038).

I've had an issue with him before as he wouldn't leave me alone after I answered ONE question (only one) negatively on a previous follow up survey. After three emails he left me alone. was never on before. A laymen would put together that something happened during the repair, but noooo, some other…

My car was broken into on 26 August 2015. It was tempered with the wires on the steering wheel and a computer box was stolen. My insurance sent it to G and J auto panel beaters who sent it to Vw dealership in witbank.

At first, Vw ordered the wrong keys for my car, so we had to wait another two weeks for the new set of keys, then they realized that the computer box was missing, we had to wait another week for it. Then three weeks back my car was sent back to me but I took it back because the steering wheel was stiff and there was something wrong on the pedals.

They took it back for another two weeks. I was called to collect it on Monday 16, November, my car still has the same problem. I have never sent my car at Vw in Witbank and got it back without any comebacks whether for a service or…

I am one of Volkswagen customers and I am a good well customer as all my services done on time at the your place from 0 KM till today and my guarantee just finished from 20 days. I need a justification for the way of pricing and also for a good well customer treatment who just finish the guarantee period by 20 days which means for me that the name of Volkswagen just serve to buy not for the customers satisfaction and that is clear now for me.

VW customer service department, this incident happens in Hong Kong. I write to you as a very unhappy customer. About 3 months ago, I had a car accident and my 1st thought was to tow the car back to VW dealer as my understanding told me you should be the most trusted and professional place to fix my car.

Obliviously I have made a big mistake. Every since the car was towed back to your Tuen Mun service center, I heard nothing from no one until I called. Your SA kept saying will contact me, but I never received any call from him.

Miraculously, he said he was going to call me each time when I reached him with difficulty. Faults information were given from him and consequently caused me to overspend unnecessary items over my insurance claim. The car took a long time to repair, which I could…

I have bought a new polo and I'm still having troubles with the gearbox gearbox have out for now the third time and still giving problems my car already has a new suspension at the back to new shocks An new engin mounting My altenator is faulty my car makes a ping noise And the gearbox This is really bad for vw. A new car with so many parts they already replaced on a new car

Vwust givee a new car i dont even drive it any more

There are so many to say because also can't have all my info on their computer but still struggling to fix the car first time right time I've got every every little detail that I worked on the car on email and I am two weeks ago they also replaced the new steering column what is next on this car and it's a brand new car

Regards Morne 0724211615

I am writing following receipt of your letter of October 2015, advising me that my vehicle has been affected by the emissions scandal. I was extremely disappointed to receive this letter and feel totally let down by Volkswagen. I have trusted VWs for many years now.

I have bought in total six VW’s (one polo (my first ever car) and 5 Golfs). I have always held VW in high regard and always boasted that I bought VWs due to their efficiency and low environmental impact. I am now extremely concerned about the environmental impact of my car, the fuel efficiency (I have had my current car for over 3 years now), and the impact on its resale value.

I feel I could have also paid a higher price for my current Golf - Reg VN61 FWW. I would like reassurance that the performance of my vehicle will not…

Date of purchase: 15 August 2015 - purchased on business account stanz trans transport and construction. Upon purchasing the vehicle 2015 TSI my beauty new car(which may I add was approved in 3days) where I received numerous calls from my salesman stating that I’m the luckiest chic cause I’m receiving all of these fancy extras which may I add some of these come with standard !

But being the typical chic, how could I ever pass up this deal? Right! on the day of PICK UP, I noticed that my R230 000 + CAR did not have mud flaps like most people I…

Volkswagen Barons in Postmasburg fetch my car on the 11th November. Had i not phoned this morning i would still be in the dark about the problem. Now i have to wait for two weeks for an ignition from Germany.

They can't help us with a car, for not even 1 day of the coming 14 days. How is that possible. This is really not the first time off me having such a problem with them, even when it was CEV motors.

I just want to find out if you could please asset me with information. I have bought a Demo 2012 Polo Vivo in February 2013 at Volkswagen Ermelo and have a problem with the headlights . We have replaced the headlight bulbs several times. We have a Moto right extended service plan on the Polo. About a month ago I took my Polo to Volkswagen in and Moto right requested me to do a diagnostic check on the car to establish what is wrong with the car as Volkswagen said that there must be something wrong with the wiring. We took the Polo to a place in Ermelo to do the diagnostic but they inform us that there is nothing wrong electrical.

They showed us that both headlights brackets are broken and said that that is the cause of the headlights is not working . They also showed me that the front…

I gave my car Volkswagen Polo on Thursday 5th Nov 2015, with a noise problem from front which has still not got fixed and there was no communication from Volkswagen Metropolitian Mathura road, extremely bad customer service after giving 5 day's now they call me stating your issue has not been fixed and someone from Pune team will come and look into it.

They have not done nothing in the car and sent the car back stating it has been fixed’ ‘The Irony’ is when they got the car back my alloy wheel has dent either they changed it or smashed into something. No one is capable of understanding where is the noise coming from.

They took 6 test drive when I went with the problem with 6 different individual and not able to identify where the noise coming from. Now I have got the following points to…

I have had mechanics problem in my Passat car 2011. This is the second time after 2 years. The car has been reserved in shoubra service center, Cairo, Egypt for one and half month. And I haven't received it until now.

I sent 2 emails to the customer care and the chairman of passengers cars. But I haven't received reply. I am shocked from such ignorance.

I called 3 different volkswagen dealers near me who knew nothing. I called volkswagen customer service and the person initially had no idea what I was talking about. After I told him what I read, he put me on hold then said I will be notified once there is a recall.

The article said the recall will begin in March, 2016. I dont know how safe it is and I am worried since I drive the highway a lot. This seems to be a nonchalant attitude to take with people's lives, and one would think that volkswagen would handle this differently in light of recent problems and bad press.

This site kicked me off after I finished a long description and finished my VW complaint! I have a '99 VW/Rialta Eurovan/motorhome. 8 liter motor. The clock spring ignitor switch failed last year. Air bags light does not go off when engine runs so no air bag.

I had the VW part replaced and it alone costs $350. It was installed on October 9, 2014. I was on the road with the VW on October 4, 2015 and the light came back on. I was out of town at a family funeral.

I could not return until October 23 and got it confirmed. VW corporate required I drive 50 miles to Missoula MT to get VW shop there to confirm the VW part had failed. Now VW corporate says time line of October 27 to the VW shop means it did not fail in less than 12 month.

In fact it did fail in less than a…

Continually slips out of gear then bucks forward. You press the accelerated it whines out then bangs into gear. I had enough what is it

, I was harassed by Vokswagen Faridabad today. For which I have to take a day off from work. Here is my previous complaint no. ccr34104. Inspite of calling several times at your customer services I was unable to speak to any higher authorities to report this incident.

Nobody ever took any kind of responsibility or ownership in my case so far. , I am as honest I can be be to tell you this "vokswagen India has made me lose faith in humanity". And incase if you are going to ignore my case like every one did so far just a suggestion for Vw from a very very frustrated customer is please keep a check on people you hire to work for your company.

Hire honest individuals and not well dressed crooks. Kindly acknowledge Im giving you my contact details incase if you would want to call me back…

My Golf VI 2012 went for a service to Columberg VW Cape Town on the 21 Jan 2015. I have noticed lately on various occasions that there were oil spills on my garage floor. I thought it was the two older cars in my garage that was leaking oil.

Monday the Golf engine made a funny noise and took her in this morning to VW Claremont. Their conclusion is that the sump was wet with oil. the mechanic that serviced the car the last never tightened the sump plug.

i bought my car golf move 6 at 2012 i have a massive problem with the Automatic transmission from since I bought it from Volkswagen Egypt Agent in Cairo about Rawach Branch. i went to the service center over 10 times till now and they don't know how to repair it, I asked to change it as the car was still having its guarantee but they refused.

And at August 2015 I found the car does not move totally i take it to the service Center and i talked with Mr. wael the manager who Treated me in a bad manner and told me that this spare part is not available after more than two months and you can take your car to another service Branch and he left me while i was talking to him.

I am a doctor and i rent a car for 68 days till now, which costs me 18000 LE. And I do not know how to solve this problem…

My sons car is 10 months old only 5000 miles cost 33 grand the clutch is slipping. He took car to Barnetts Dundee without looking at the car or testing the car they just said to him if they take clutch apart and they think my sons been sitting with his foot on the clutch.

He has to pay 1000 just to fix it. What a scam! Why won't Volkswagen honor their warranty?

Greetings from the sunny Hurghada, Red Sea. 00 LE for such issue, and when I asked for a replacement…

I bought my second hand golf 6 git dsg on December at krugersdorp vw. I collected it around 20 something. In January the car needed new brake pads, i changed them, after the zenon light went off, i went back to them and asked them why must replaced so many thing in this car and i just bought, and i was told i must do it.

The zenon light is R3000 and something, i bought it when they try to fit it it burn, i asked them again and they say it is electrical problem and for them to diagnose the problem they need 600 which i didn't have by then. Somewhere in April i went back to them for a trade in because really the car is draining me in my pocket, they checked the car and said they will call me.

I received the call and i was told that for me to trade in that car and get a new car i need to…

I hv send my Volkswagen jetta by towing to goa workshop for minor repair of sensor. But from der I dint gt ny response. Customer care manager I spoke with miss dipali was such a lazy lady she dint tell m the problem of car.

Though I cl her 7 Times. Service manager I dnt know name was such a rude guy. Pls mr Mohite look with ur staff. Very lazy staff u hv. Hope u understand my problem. They took 3 days to tell m problem with car n how many days they ll tk to repair it.

We have a 2005 Volkswagen Beetle Bug that we had to have the driver door repaired do to an accident. We needed a new lock for the driver door and it has been on back order for 8 weeks. We can not drive the car due to lock not working.

We have not been able to drive the car for the past 8 weeks. If it takes this long to get parts I will not be buy anymore Volkswagen. I also own a passat.

I took ownership of Polo 1.2 TSI in 2014 Aug, is just over a year I have had the vehicle the left Fog and Dipper Beam bulbs are finished.

To replace both bulbs its cost R600 excluding labour I went to different dealers.

Am really not happy with the durability of the bulbs of these vehicles.

I own a seat ibiza 2014 & i had an unspecific weird reply plus bad treatment from Volkswagen Egypt EATC & KAYAN AL OBOUR BRANCH regarding my broken cheap console after keeping me waiting in the guests room an hour before my scheduled time for taking the car for the survey and then after taking it ,I was kept waiting for more than 5 hrs.

in the Guests Room plus my personal (Mouth freshener – my iPhone USB charger – My business card holder – Gym’s electronic access card ) which was stolen inside the workshop – I don’t care about them anyway – but it really shows a very cheap treatment for the clients and weird choices to choose the staff.

But to cut it short; the engineer running the case who is called Mr. George came afterwards and told me that Spain didn’t agree to finalize your complain…

The 30 second Volkswagen TV commercial with two Jewish women and a young man looking at a new VW is disgusting, and in poor taste. The ladies mention rear-end event several times; then at the end one makes another innuendo of a sexual nature.

The only sex that sells autos is a nice looking young lady, making no sexual comments. S. Maybe it will fly in New York City, retirement areas in Florida, and LA----but I doubt it. It is a disgrace to the quality VW brand, and the Marketing person who is responsible should pull the ad quickly.

I was promised a refund of up to R1 000 by VW - however when I sent the relevant correspondence to support@vwconnect.co.z, and following up a number of times, I simply do not get a response. I then tried to phone the number on their website, which does not seem to exist.

Disappointing that VW makes promises which they have no intention of keeping.

Charlene Norman

I have a 2013 Beetle that has been in a West Virginia dealership for more than three months. Mice at into the car's harness, which needed to be replace. No, this isn't a joke. The harness had to be built in Mexico, where I'm told VW makes its Beetles. But you can build an entire fleet of cars in three months.

I have called the dealership; I have complained to someone at VW over the telephone, but I have gotten no satisfaction or, more importantly, my Beetle back. I'm at a loss. I would say VW is ambivalent about my situation, and I'm shocked at the lack of urgency in terms of getting my car back.

I understand the initial problem wasn't the company's fault, but why it doesn't have a harness ready is not something I understand. I have complained to no avail.

People might complain that…