VRBO.com

Cancelled my property after being booked for months as they double booked me. A new property cost an additional £1000 and i would like it compensated.

I bought a property that someone had previously had on VRBO. A month later VRBO said they were deducting money from my account because of a cancellation. The previous owner had revived the payout. I called VRBO and they said if I dropped the listing and made a new one then I wouldn’t get charged.

But a week later I was charged. After 3 hours in the phone I’m still out money.

Made a reservation on VRBO for Property # 2842808 with Host Naylan and paid in full for 12/24/2022 to 1/3/2023. Prior to arrival I was having difficulty contacting host and called from a different phone and was eventually able to speak with him on the morning of flight.

About 1/2 hour prior to boarding I was informed that the house was no longer available. M. and check in at 3. without any time to figure out what to do do upon arrival. I was refunded the money eventually but being Christmas eve on saturday and Christmas on sunday left with very few options.

Needless to say they ruined my christmas and whole vacation. Later on upon checking the house was available to rent on 12/28/22 to 12/30/22 and by looking at their facebook posts they used the house for their personal use. Had I not…

Booking ref 3252105, I received an email from you saying the host cancelled this reservation. 30am, there is no double glazing in the apartment. There was also banging and scraping all the time, possibly faulty pipes or air vents. We were offered an alternative apartment 37km away but that wasn't acceptable due to the distance.

We have had to find alternative accommodation at extra cost but despite the apartment being re-let we have been offered no refund. We could have held onto the keys until our departure date but handed them back in good faith.

We have reached out to the host and Bookiply to no avail. 36p, we should receive a refund for the days it has been re-let, it is unethical and unacceptable not to be refunded.

Booking ref 3252105, I received an email from you saying the host cancelled this reservation. 30am, there is no double glazing in the apartment. There was also banging and scraping all the time, possibly faulty pipes or air vents. We were offered an alternative apartment 37km away but that wasn't acceptable due to the distance.

We have had to find alternative accommodation at extra cost but despite the apartment being re-let we have been offered no refund. We could have held onto the keys until our departure date but handed them back in good faith.

We have reached out to the host and Bookiply to no avail. 36p, we should receive a refund for the days it has been re-let, it is unethical and unacceptable not to be refunded.

I have multiple properties with VRBO. Had a guest who tried to scam me. Threatened to give me a bad review if I didn't give her $100. She did the threat by text. Forwarded it to VRBO. They told me they would deny her request for a refund and block her review. VRBO did neither.

It's been three months and the bad review is still posted on my site, and they refunded her $200 of my money!!!

I booked a house on VRBO 8 months ago for our family Christmas. We had 13 people coming in and 3 were coming from the UK. 21 days before my check in day I received an email saying my reservation had been cancelled.

I was told they sold the house and the new owners wanted to close earlier than they thought. I was never told that the house was on the market or I would have looked for something different. Of course 20 days prior to check in makes it really difficult to find a house for 13 people that is pet friendly.

We ended up going with something on Air B&B that cost us much more and is much farther out from DC. There were very few houses available for our search. This was the first time I have used VRBO and I am very disappointed.

My reservation ID was HA-CN63DM, property ID 4904226ha…

We called 3 times today dec. 1 and we're hung up on 3 times. We had a reservation for Nov. 16 thru the 20 for a cabin. It was a disaster. The first day we couldn't get into our cabin because we had no key.

We called VRBO they said if we didn't get it n they would reimburse us for a motel do we stayed at a best western plus. We finally got the key from Ricky for the second nite. So we are owed for one not at the cabin and 2 hotel rooms.

Our reservation number is HA-1F9CZL please respond

Based on my experience, VRBO has no quality guarantee on any of its listing, and it's totally up to the owner/property manager's discretion to acknowledge a problem or issue a refund to the guest. I had power outage in a house which I booked via vrbo due to a faulty fuse, and I had to leave more than one day early as the house was very cold since the heater went down.

The owner would still refuse to issue a refund, I called vrbo customer service and they told me it is up to the owner to issue a refund. They did not offer any guarantee on resolving the issues, although I have supporting photos and chat history with the owner on the vrbo app to prove my case

I booked a property on Nov 15 and when I chose the property it said that the dates were already booked. I picked a second property and booked it. The website booked both properties. I notice the double change on my credit card and was told that I could only get 40 percent of my money back.

I will not be using your website again. If I could give negative stars I would.

Hello,

I booked a short stay in London back in August through your website (Aug 15th-19th 2022) for a flat in Lancaster Gate (Property #11064350 | Reservation ID: HHO-770-529).

Address: 47-48 Leinster Gardens, London, W2 3AT, United Kingdom

It was specified that the property would have WiFi, but on arrivel the Wifi was not working. I contacted the property management company (HH APARTMENTS LTD) immediately and they said they would fix it, but never did, causing much annoyance to myself and my family. Due to this, on the 20th August the property management company offered a 10% discount on the total cost of the stay which worked out to be around £59, which I accepted. Ever since then, I have tried countless times to email and phone them and everytime I get an excuse as to why the refund…

Booking ID #HA-2ZSN9X

Property #2813679

I have purposely waited one week before I submitted this so that I wouldn't be as angry or disappointed in my booking. I paid over $1,400 1463 68 to be exact to stay at property number 281-3679. I chose this house because of the pool and hot tub as well as the fact that they allow dogs. I knew that since it was October it would be iffy if we would be able to use the pool becppause, well, this is Texas, and you never know what the weather is going to do. As it turned out the week before our trip the weather turned cooler and we were not able to use the pool as it was not heated at that time, however, we were all looking forward to being able to use the hot tub. There were 10 people total including two of my grandkids. I arrived at the property…

I have booked an apartment through Vrbo to saty for four days online. The property phone did not work when tried to check on the check-in time. After long attempts it picked phone but responded it did not know lovely bedroom at Criss Resort.

Added he did not work Expedia and Vrbo who processed booking for me. And he did not get any communication for my reservation. I communcated through virtual tool the problems. The tool does not understand what I am saying. Sometimes it says no booking reserved.

Other time it asks 24-48 to review my compliant. The phone they advertising also doesn't work. How frustrating with big name to steal money and affect my stay.

I stayed at waterfront luxury lake house (Villa Kolenchery) in Janetville, Ontario as Property ID 4821944 from Friday, November 4th to Sunday, November 6th. Reservation No. HA-89CJGZ.

The listing on the site must be older photos of the property and not being maintained, especially proper cleaning protocols inside. When myself and my 7 other adult guests checked-in we realized that the inside of the property was not left for us in a clean and useable manner. Dishes, glasses, cutlery were soiled and required to be washed before use. All countertop, stovetop and furniture required to be wiped down. Linens on two of the beds were not freshly laundered, smelled of body odor and required to be laundered (onsite) before guests . The jacuzzi in the master bedroom had a tile in the front that was…

We booked a property and received confirmation of that booking on 1/22/2022. 16 was made on 1/22 2022. On 11/5/2022 we were informed that our reservation had been cancelled. Upon inquiry of the owner, William Pargoe, he admitted that he booked the property in a separate transaction outside the VRBO booking system.

My payment has been returned but was held either by the owner or VRBO for approximately 10 months. This resulted effectively in an interest free loan for the owner or VRBO (whichever was holding my payment) and a lost investment for me. So Mr.

Pargoe is a registered owner listing his property on VRBO and VRBO allows him to double book his registered property and cancel my reservation with no penalty to him and loss of investment opportunity for me along with my…

I have booked a place using the VRBO… I have booked a place using the VRBO website for a stay in WARSAW Poland for my wife and 3-year-old daughter. When they arrived at the place at the time of agreement there was no such building found and the phone number that was provided by the host wasn't valid. After contacting VRBO and spending 1 hour and 35 minutes "I was transferred from department to department" because the system wasn't working while my wife and daughter were outside in the cold waiting. In the end, my family was offered 3 options at the hostel stay which were 10$ a night for the inconvenience. I spent more on an uber ride to the place! Horrible service, please stay away!

Update

They promised me a full refund that will take 5-7 business days. I called today and they say that…

but refused to allow us A CANCELATION & REFUND DESPITE THIS BEING IN LESS THAN A 6 HOUR WINDOW! The agent said it was up to the owner! The owner then proceeded to verbally assault us & demanded we call VRBO to release his property from the booking so another victim could rent it???

I WILL DO NO SUCH THING! EITHER THE AGENT IS LYING OR THE SO CALLED OWNER & THE AGENT ARE WORKING TOGETHER IN SCAMMING PROSPECTIVE VRBO RENTERS! in the meantime I have taken my business to AirB&B & rented the perfect house for my upcoming business trip!

I will never do business with VROB again.

I was trying to rent a condo in New Smyrna. After much communication the owner agreed to rent to me for a month. Late in evening she sent an email that I would hear from VRBO about how to pay etc.

I received email at 1128am the next day that I had until 4 Pm that day to book. When I went to book at 1145AM I couldn’t. It had already been book. by contacting other customer to tell them that a mistake had been made.

I can provide many emails as proof that they both lied to me!! If I didn’t have priority in booking they shouldn’t have told me that I did!! Such poor business practice!!

I got the rental cancellation two days before checkin. Vrbo didn't contact me for rebooking until I requested. I made couple calls and chats. They said the issue was escalated but they ask me to wait until the checkin day??

The rebooking team can't be reached through phone call. This was stressful for us as we had to find a new place to stay and the last minute booking was way more expensive for the similar property. They showed low efficiency and did not care about the travellers.

Both the host and Vrbo are irresponsible. DON'T book through Vrbo! Worst experience ever!

Host (Liz Fister) very rude and disrespectful we have been travelling to the mountains since 1994 and this is the first time in all this years we have been treated this way. Arrived(3:25 pm 10/15/22} at 117 dove way lake lure n,c upon arrival we check everything and found the tv in the bedroom was not working, called Host Liz Fister , she will send the housekeeper over, 10/16 we left to go hiking and

the left house key in the box. We returned approx 5:30 , tv was not fixed ,i called Host she did not answer, sent her texts that tv still not fixed, she sais the housekeeper was over 3 times ( who does that without calling to make sure we are their, we came to hike not to sit in the cabin.

texts back and forth the two days, I tried as instrucred by her to try different sources on tv, ie AV,…

We booked an apartment in Amsterdam. Reservation ID - HA-68WCPP. Property #11095840.

The owner was slow to contact us with the checkin details, but when we finally got to the property we found it was a completely different apartment to the one we booked - it had been changed without any notification or consultation. The property where we found ourselves was one we would never have booked: there was no proper bathroom - just a shower cubicle in the lounge and a toilet (also in the lounge) which had no door. There was a hob with 2 gas rings, but not a single saucepan or pot in which to cook anything. We bought some eggs and had to thrown them away because there was no way of cooking them. And although there were 6 vases, there was not a single cupboard or even a hook on which to hang…

A potentially guest got in touch to say she was having problems trying to book my property. I got in touch with your Company and they told me they were experiencing difficulties but offered no help. I managed to get in contact with this potential guest a short time later to discover that she had booked another property.

As a result of your difficulties I have lost a considerable amount of money and feel that some sort of compensation is in order I await your reply

I wish I could give VRBO 5,000 negative stars for how horrendous and disgusting the company is. com and to my dismay it was one of the worst decisions I have ever made. I ended up getting into a major car accident one day before my VRBO reservation.

And due to this womans piss poor refund policy, she outright refused to be reasonable and refund me my money. I was out of state with an inoperable vehicle in the middle of nowhere in Colorado, with no rental car, tow truck to grab my car, and no place to stay.

And through all of this, I made numerous attempts to contact Expedia, VRBO, and the property manager to let them know I had no way of getting to the VRBO listing the next day given my car was totaled and asked to please give me a refund given the emergency situation I was in.

The…

00 security deposit that they said was refundable if my checkout cleared which it did by the host. In the listing it stated my deposit would be refunded by Oct 8th. It is now Ict 13th and si have no refund and cannot get answers from VRBO or my host.

When you call VRBO the person that answers can’t speak English and they sound like they are in their back yard. Very unprofessional. I’m encouraging all my friends and everybody I know and deal with on social media to avoid VRBO at all cost due to the bad experience I have had. 00.

I’m in the process of reporting this to all federal and state agencies that deal with these kind of crooks. Bob

Never rent with VrBO – you will have your worst nightmare I rented an apartment in NY for 5 months. While I was there we had an extreme severe mice infestation. In only one of the nights there were 5 mice killed on the mousetrap.

They were sreaming the hole night because they were half alive and half dead s in our room. We were there if our two small kids . After 4 nights of mice infestation we decided to leave the house. I called Vrbo for support for many times.

I had to stay for more then 10 hours in phone calls and their help to me was just saying “pay the hotel by yourself”, “reebook a new proporty by yourserlf” and they promided to reimburse me. 000,00 dolares and my credit card just don’t allow me to do this rebooking.

The whole lesson is to tell that if you rent a house with VRBO…

We rented a home in Alabama and when we arrived the microwave door handle was tore off I emailed them and told them and now they're trying to charge me $75 for maintenance obviously this is how they cheat people and getting extra $75 after you've paid almost $2,000 for three nights the steps leading off of the back porch is a safety hazard

The recent vrbo ads are offensive

I have not received my damage deposit refund that was unexpectedly withdrew from my account.

Room was advertised at $209 day with additional charges. We paid 330 today. Absolutely not worth it linens were not change properly at least two pillowcases used and not changed. Nowhere in the fine print did it say we were going to pay another $121 in fees plus the $158 that verbo charged us.

The entire establishment is tired aRoom was advertised at 2:09 a day with additional charges. We paid 330 a day. Absolutely not worth it. Linens were not changed properly at least two pillowcases. The place is tired, outdated and showed way better in pics.

In fact the entire establishment was tired and outdated. Would not stay at this place or use Vrbo again! Feel free to call me 308520-0574. This is terrible. Terrie Mooney

Room was advertised at $209 day with additional charges. We paid 330 today. Absolutely not worth it linens were not change properly at least two pillowcases used and not changed. Nowhere in the fine print did it say we were going to pay another $121 in fees plus the $158 that verbo charged us.

The entire establishment is tired aRoom was advertised at 2:09 a day with additional charges. We paid 330 a day. Absolutely not worth it. Linens were not changed properly at least two pillowcases. The place is tired, outdated and showed way better in pics.

Would not stay at this place or use Vrbo again! Feel free to call me 308520-0574. This is terrible

We rented 61 sailfish drive for the weekend and never have been so unsatisfied in my life. The pool was dirty,the hot tub was dirty and the house was not properly cleaned. We were kicked out after we complained. Happy to provide screen shots for anyone looking to rent this hell hole!

20th September 2022

Dear Sir / Madam,

I am writing to you to raise an issue about: Holiday let

The issue that I have experienced was: In November 2021, I booked a property in Montreal ID 9284360 for the dates 5th Sept-15 2022. Having heard nothing from the host I messaged on the VBRO website on August 15th to ask various questions. When I didn't get a response, I called VBRO customer services. The agent who answered gave me the host's (Eric) telephone number to call. I called twice over 2 days and left a message on both occasions but I didn't get a response. At no point did she inform me that my accommodation was not available. I was getting anxious that I'd had no response from the host so I called VBRO customer services again and this time I got Diane who was extremely helpful. She…

I was scammed twice in one week when renting off of VRBO. They obviously don’t screen their properties or confirm they are legitimate. I was scammed in the same week by 2 different properties and 2 different scammers. After several attempts calling VRBO and nobody doing anything about it, I handled it on my own.

Sadly, it is 3 days after I reported it and the fake property is still listed on their properties and you can still book and pay the scammer. They didn’t remove it or anything. I copied the listing, videoed the listing and gathered all of my information.

Worst part is we are now out of a place to stay. I would only use Airbnb. VRBO is horribly managed. Beware and do your own research before renting since VRBO let’s Scammers take customers money and never even helps you.

VRBO purposefully removes any negative reviews and maintains fake/ made up reviews of 5 star. They have no inspection practices and ask guest to work it out any issues directly with scrupulous owners even though there is deceptive advertising on the condition of the house.

I rented a house in Hamptons, NY for 5 nights and it turns out to be their first time renting the unit. The house conditions were: - Infested with carpenter ants inside and outside the house. - Pool Heater was not working when we arrived and it took two days before it was fixed, not to mention waiting another 10-12 hours before the water temp was adequate to use the pool - CAC stopped working in first floor and

the owner never send anyone during the 3 days it was out even though the inside temp reached 80 degrees. His…

I lodged a complaint following my recent holiday in France regarding, no wifi for 2 weeks, a broken back door for 11 days and a third bedroom not serviced by air/con in 39 degree heat. All amenities were listed as available.

I made a complaint whilst in the property to VRBO via chat and approached the owner as advised. The VRBO customer service dept requested evidence. As one of the complaints was no wifi, the evidence had to be sent on my return, in numerous emails.

This contained photos and video. I received an email stating a refund could not be guarenteed as I did not complain whilst at the property. I have been cut off by three chat representativest when I advised them I had, indeed complained whilst in the property.

The owner has now withheld the 150 euros deposit, for a door…

VRBO left us high and dry in Maui (2900 miles from home) after the property owner had removed his listing and then failed to give us check-in instructions. (We had fully paid for the reservation.) The "VRBO guarantee is a joke. Don't plan on them standing by you if something goes wrong and you are a stranded traveller. Once it was clear the property owner was not responding, VRBO did give our family of 7 adults one night at a luxury hotel, then told us not to worry, they would start working immediately on finding us lodging for the next three nights and would email us the next day with the details.

The next day, when we hadn't heard from them by 3:00 pm, we called customer support (and had to listen to their infuriating hold music). After about two hours on the phone, the customer support…

I rent out my property via VRBO. My guest have come and gone, 3 weeks ago now and we still have not been paid.

Have placed numerous calls to a useless badly English speaking* call center and are kept on the line with stories about verifying and checking up etc.etc. One even as long as 30 min,( no doubt instructed to do so to rack up the earnings) And come away no wiser just feeling badly fooled!, I have been reading all the atrocious reviews on various sites and begin to wonder who or what am I dealing with. VRBO is part of Expedia, also wrote to them with no answer. I am beginning to think there is some crookery going on, more so as in the pandemic they also hesitated to pay back one of my customers, Do I have to take legal action? Regards

Hello, My name is Amelia Miller, I found a property I wished to book on your site for four nights from the 8th of August until the 12th of August. com, the reservation was confirmed, the reservation number is HA-OMH9SV.

We were asked to contact the owner regarding check in times etc, my Son in law sent a message straight away, no one replied, the next day, I believe it was the 7th August, the day before we were about to embark on our small holiday, he again tried ringing the owner twice, still no reply. The next morning the 8th he texted the owner twice, still no reply.

By this time the anxiety levels were through the roof, I began to think this is some kind of scam. I am a pensioner on a fixed income, I had saved hard for this little break, and I began to think I am £950 out of pocket,…

We rented a property from VRBO from July 18-August 11. I was billed by the property owner for damages to a bedspread that were not done by me. I called VRBO four times to complain about her false charges and the only recourse I had was to dispute the charges on my credit card.

The guest has no other recourse and the host can accuse the guest of anything they want without the guest having any recourse. The host was hostile to me on several occasions. When we lost water, she accused me of running the pump when the power went out.

She said that other guests had no problem with the water (essentially said I was making things up). After I insisted, she sent someone to fix the water pump. She never apologized. When I left due to a death in the family, I had to vacate the property 10 days…

Case number 36581241 Filed a complaint against this property after arriving and left within an hour, forced to book elsewhere as home was not to any standards and was misrepresented as a 5 star accommodation. Upon entering we noticed a damp must order and noticed the home was humid and damp to the touch on all surfaces and furniture.

Furthermore there were insects through out the home, mold and dust on all ac vents, out door furniture was so mold covered they were unusable. In addition, the linens and towels were stained and dirty, the grill wasn’t operable. This was far beyond a “cleanliness” issue, the AC wasn’t operating properly resulting in a humid, damp, musty smelling house.

The property owner was initially accommodating and said he would refund our money but after a mold test…

In March 2022, we rented a property for a trip to Minneapolis in July. Two days before our trip, the property cancelled our reservation. Vrbo complaint representatives were terrific about opening a complaint for us, but now require us to email a copy of our driver’s license and credit card statement with a copy of the hotel receipt. Our receipt from our alternate, last minute reservation was from a hotel chain that requires ID to check in, and the receipt shows payment in full.

A copy of our driver’s license and credit card statement would give anyone who circumvented the email a golden opportunity to commit identify theft. I would urge Vrbo to protect the personal information of their customers and accept a fully paid, national chain hotel invoice as sufficient information to process.

Email Sent to VRBO Support Hi Karen - Thanks for reaching out, this was the most unpleasant and horrific experience I ever had in my travel. Further as per your last email. I was left all on me to find the property for my wife and kids. This was the worst night as I, my wife, and 2 kids were on the street for 8 hours of ordeal between 2 am on June 5th till 10 am on Jun 5th because of failure of VRBO. I went ahead and booked an alternative stay from June 5th - Jun 8th myself.

Further, I never received any communication from the host ever.

Lastly please asap issue the following refund as per our conversation

1) $872.68 paid for the booking 2) I night stay from June 5th - June 6th as per your email 3) All taxi costs I had to pay almost $100

I was renting a place for next July. July 20-24 with 12 people 6 adult and 6 kids (16-3 years old) The price quoted was approx. 00. After I put my deposit on my credit card. I received an email saying he was excepting reservation for that far in advance however he had also changed the date.

I took a picture of my dates I reserved the time and he completely changed it to 2024 not 2023.

Also he double the price advertised. Very disappoint that a host can do this. We have to cancel the reservation so sad!!

Atrocious customer service. You can be 100% guaranteed a ruined trip and long hold times if you happen to have the misfortune of an owner cancelling your booking last minute. I had planned an 11 day stay and prepaid in full but 4 days prior to arrival the host cancels. Almost impossible to reach a live person to rebook while understandably in crisis mode. Then to add insult to injury there is no financial compensation for any money you are out of pocket on non-refundable trip related incidentals.

NOTE THAT VRBO POLICY IS THAT AN OWNER CAN CANCEL AT ANY TIME FOR ANY REASON. They have zero sympathy for your plight. Its Russian Roulette if your place will be available by the time your trip rolls around. AirBnb at least dings the owner financially so they are discouraged from cancelling.

CASE 36573173 I made a confirmed reservation for a vacation rental in January 2023 in Playa Flamingo Costa Rica (CR) several weeks ago. I sent you almost 3 thousand dollars and I have a confirmed email reservation from VRBO A few days ago someone in CR TEXTED me with no identification saying the reservation had to be changed or it would be cancelled.

Since this is against VRBO policy I struggled with calling VRBO, wait times, chat rooms for days. I talked to Juan, chatted with Andrea and got an email from Jon. They all said a "case" against the rental agency was opened and I would hear back from VRBO with a resolution.

I was PROMISED VRBO would help me through this After two attempts to email Andrea and Jon with NO response or resolution, I called AGAIN today, was on hold for over 30…

We have already been talking to the Columbus Police about this matter and will take further action for harassment on a minor and renting your property to minors

I booked my vacation through VRBO and when I arrived there was no reservation. VrBO failed to help me find accommodations and did not do anything. All they said was we issued a refund but mind you takes 7 ton10 days to get.

How was I suppose to find other accommodations without the funds? They say they guarantee they will take care of you but they didn't. We had to cut our vacation short because we had to use the funds we were going to use for spending tonfind somewhere to stay.

All customer service said was we will have our speciality team email you. VrBO is trash and they have lost a once loyal customer.

We booked a property about 5 weeks prior to arrival. We received emails up to the day of check in from VRBO. 5 hours from home to check in we were told the house was overbooked, and both VRBO and the owner knew about the double booking but neither contacted us.

4 hours of phone calls and being transferred 5-6 times we were told we would be put in a hotel for the evening while they tried to locate another property. " We booked for the night and decided to give up the last two days of our vacation due to the stress of this, we had 2 small children with us.

Our original reservation was funded, but I asked on their recorded line more than one if the hotel coverage for the first night and the reimbursed night would be in addition to the refund and was assured it was. They are now refusing to…

Their cancellation policy is lame. You really don't know what your getting until you actually arrive at the rental. You can only cancel several days before your arrival. You should also require real life videos of each rental. This way you know what you're getting before you get there.

We rented an apartment in Costa Rica and when we got there the area wasn't anything like what we had expected. It was clearly an industrial area and this was not what we had expected. When I called customer service, I got someone on the phone that could hardly understand what I was trying to tell her. We paid almost $500 for a week at a place we could not stay at. I am looking for at least a partial refund.

It was also very difficult to even find a phone number to call and when I did find the number I was…

I booked a 2 bedroom, ocean view and pool view with a lazy river via vrbo at the Compass Cove in Myrtle Beach, South Carolina. I paid over $1200 with fees and taxes for a 2 night stay .

Upon my arrival, I though I was at the wrong place. The pictures on the vrbo site showed the room spacious, updated, bright, clean and inviting. When we arrived, the place was run down, dirty, dark, not cleaned. There was no lobby to sign in with, the person i was working with though VRBO was just available via messaging, and wouldn't provide a phone number when I asked. When we finally found the room, it was small, not 2 bedroom like advertised. It was a one bedroom with a wall between the two beds. The walls were stained, the comforter was stained, the door was dirty and old, the bathroom was barely a…